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Appendix D—Dar es Salaam
Detailed Comparisons
Appendix D – Contents
Motorpool Details Property Management Details
Motorpool Activities Property Management—Warehousing General
Motorpool Vehicles Property Management—Warehousing Personnel
Motorpool Infrastructure Property Management—Inventories
Motorpool Service Characteristics Property Management—Warehouse Inventory
Motorpool Results – Dar Es Salaam Property Management—Inventory Control
Comments about Motorpool – Dar Es Salaam State/ICASS Property Management Results – Dar Es Salaam
Comments about Motorpool – Dar Es Salaam USAID Comments about Property Management – Dar Es Salaam
State/ICASS
Motorpool Cost Comparison Statistics
Comments about Property Management – Dar Es Salaam USAID
Motorpool Costs Comparisons
Property Management Costs Comparison Statistics
Property Management Costs Comparisons
D-2
Appendix D – Contents (Cont’d)
Residential Maintenance Details Leasing Details
Residential Maintenance—Description Leasing
Residential Maintenance—Personnel Leasing Results – Dar Es Salaam
Residential Maintenance—Description Comments about Leasing – Dar Es Salaam State/ICASS
Residential Maintenance—Service Levels Comments about Leasing – Dar Es Salaam USAID
Residential Maintenance Results – Dar Es Salaam Leasing Costs Comparison Statistics
Comments about Residential Maintenance – Dar Es Salaam Leasing Costs Comparisons
State/ICASS
Comments about Residential Maintenance – Dar Es Salaam USAID
Residential Maintenance Costs Comparison Statistics
Residential Maintenance Costs Comparisons
D-3
Motorpool—Activities
Opportunities/
Activity State/ICASS USAID Comments
Drive 16 motorpool drivers 10 drivers (includes 1 Much of the ICASS driving is
mechanic/driver) self-drive:
4 water truck drivers
All drivers are trained to drive Typically, employees start
(35 total motorpool employees. water trucks driving as soon as they are
Others include: oriented with the area
(11 total motorpool employees,
1 supervisor
including 1 supervisor/ Program employees use
1 dispatcher 80%/ driver 20% dispatcher) drivers to go to official
1 dispatcher 50%/ records meetings/functions
(Work week is 48 hours.
50% Overtime rates: Both motorpools have
4 Marine Corps drivers 150 % over 96 hours in a pay relatively high numbers of
2 Executive drivers (COM) period of 2 weeks drivers relative to the
number of customers they
2 Facilities Maintenance 150 % on American holidays
support.
drivers 200 % on Sundays and
1 RAO driver holidays) Consolidate motorpools and
reduce number of drivers
2 Warehouse
drivers/warehousemen
1 Gas pump attendant
1 Mechanic)
(Work week is 48 hours.
Overtime rates:
150 % over 96 hours in a pay
period of 2 weeks
150 % on American holidays
200 % on Sundays and
holidays)
D-4
Motorpool—Activities (Cont’d)
Opportunities/
Activity State/ICASS USAID Comments
Customers ICASS, State, DAO, CDC, MSG USAID
Drive utility Deliveries of water and fuel for Deliveries of water and fuel for Water truck routes, vehicles,
vehicles generators are motorpool generators are motorpool and drivers could be combined
activities activities to improve service levels
Motorpool dedicated drivers
are used for warehouse,
facilities maintenance, water
delivery, Chief of Mission,
Marines, and RAO
Schedule Drivers are scheduled: Drivers are scheduled: Consolidation could expand
availability during 24/7
0730-1600 (4 drivers/12 0700-1700 and 0730-1730 operations
vehicles)
Duty driver 1400-0100
1600-2400 (2 duty drivers on
call) (no one on duty 0100-0700)
2400-0600 (1 driver on duty) Friday– 0700-1530 (1 driver)
Fuel station: 0730-1000 and Water truck driver on duty on
1400-1700, Monday through Saturday
Friday; 0800-1200 on
Saturdays
Water trucks: 0730-1600,
Monday through Saturday and
after hours by duty drivers
D-5
Motorpool—Activities (Cont’d)
Opportunities/
Activity State/ICASS USAID Comments
Fuel Fuel from ICASS refuel point at Fuel from ICASS fuel point at
Embassy Embassy
Also obtain fuel from
commercial gas stations
Maintain Minor maintenance and Minor maintenance and
management performed by 1 management performed by 1
mechanic mechanic
Drivers clean and inspect Drivers clean and inspect
vehicles vehicles
Major maintenance at preferred Major maintenance is done
local dealership that can fix commercially
Toyotas (BMW dealer)—faster
and less expensive than
Toyota
D-6
Motorpool—Activities (Cont’d)
Opportunities/
Activity State/ICASS USAID Comments
Dispatch 1 dispatcher 80%/ driver 20% 1 supervisor/dispatcher
1 dispatcher 50%/ record Request made by filling out
keeper 50% forms
Use MS Outlook calendar Accept telephone and email
request for local transportation
Motor vehicle request form is
sent to motorpool and Working on email approach
accepted or declined through with new software package
reply in Outlook (electronic request for all
services)
Can specify if driving self in
MS Outlook request form
Dispatcher uses resulting
Outlook schedule to manage
daily dispatches
Phone requests are handled by
updating printout of schedule
D-7
Motorpool—Activities (Cont’d)
Opportunities/
Activity State/ICASS USAID Comments
Records Chronological record of Dispatcher keeps the written With consolidation, record
schedules on computer and on forms for dispatching systems could be reduced
clipboard in dispatcher’s office from 2 to 1
Phone dispatches are handled
Trip sheets in each car are via notes (keeps some of the Trip logs should be used to
used to record details notes) derive and report service level
metrics
Self drivers fill out trip sheets Drivers are filling out vehicle
log sheets, which are turned in Reports from trip logs should
Transcribe trips sheets to Excel each day be used for more efficient trip
spreadsheet—only distance and capacity planning
and fuel Vehicles’ miles and fuel
consumption are rolled up in a
At end of year, odometer report
readings and total fuel usage
figures are manually At end of year, odometer
assembled into report to readings and total fuel usage
Washington figures are manually
assembled into report to
Washington
Clean/maintain Janitorial contractor cleans Janitorial contractor cleans
facilities facilities facilities
Train 2 to train-the-trainer training— Send drivers to local institute One standardized training
implemented drivers training for driver training (Tanzanian curriculum should be
course once/month for 1-1.5 school)—safe and defensive instituted
hours driving curricula
Each new driver must go
through comprehensive
training provided by the SHEM
office (OBO) and be tested
D-8
Motorpool—Activities (Cont’d)
Opportunities/
Activity State/ICASS USAID Comments
Meetings 1 per week for 30 minutes 1 per week for 1-2 hours
Driver TDYs 2 to 3 trips per month on up 2 overnight trips per month per
country trips driver
Drivers are paid overtime even Drivers are paid overtime for
when on per diem work on trips (not sleeping,
etc.)
Can drive up to 10 hours per
day during any hours of the Drivers can’t be on the road
day (outside of city they drive after dark (limits day to 12
during daylight only) hours)
Manage drivers 1 supervisor 1 supervisor/dispatcher Consolidate could reduce at
least 1 supervisor/ dispatcher
Plan resources Supervisor manages fuel and Supervisor/dispatcher plans
water supply planning
EXO reviews and approves
Vehicle replacement is
managed by GSO and
Supervisor together
Training supervisor to handle
all resource planning
Order vehicles, Mechanics make requests, and Keep some vehicle parts—
parts, & supplies supervisor orders through common consumables
procurement
Supervisor/dispatcher makes
Returning to policy of keeping requests, and procurement
some supplies based on price orders
fluctuations
D-9
Motorpool—Activities (Cont’d)
Opportunities/
Activity State/ICASS USAID Comments
Expedite airport Expediters are not part of motorpools
arrivals
Manage special 3-4 special events/visits per 2-3 VIP visits per year (Codels) All resources should be
events/visits year (2 Codels and visits from available to handle special
other agencies and large Handled within USAID events, which could better
conference at off site) resources—may ask maintain non-event service
employees to defer travel levels
Answer Varies, but average 2 per Rare
complaints month
Requesters occasionally make
errors in request form
Drivers have occasionally
made mistakes or need advice
on hygiene
Handle None None
breakdowns
Accident reports 7 minor accidents per year on 1-2 minor accidents per year
average (on all 49 vehicles) with taxis in town
D-10
Motorpool—Vehicles
Opportunities/
Vehicles State/ICASS USAID Comments
Vehicles 6 Toyota Land Cruisers (4x4) Other large motorpools exist in
DAO, CDC, Peace Corps
1 water truck (7-ton)
Total numbers of vehicles can
be reduced through
consolidation
Special use 1 Toyota Land Cruiser (Mission
vehicles/ others Director)
1 truck (8-ton) (Warehouse)
1 pickup (4x2) (Warehouse)
1 minibus (Residential
Maintenance)
1 pickup (4x4) (Residential
Maintenance)
Total vehicles 12 total vehicles
D-11
Motorpool—Infrastructure
Opportunities/
Infrastructure State/ICASS USAID Comments
Facilities Office and waiting area in 25 square meters for office ICASS motorpool offices could
corner of Embassy building space provide excellent facilities for a
merged motorpool
Parking area at Embassy Supervisor’s cubicle and
drivers waiting room
Parking area at Embassy
Park vehicles at warehouse—
water truck
Communications 2-way radios installed in all 2-way radios—some installed In a consolidated motorpool,
vehicles in vehicles, some are handheld all cars should have operable
radios used to dynamically
Some handheld in new Supervisor/dispatcher, water dispatch drivers to save trips
vehicles truck driver, duty driver, and
MD driver have Government
Front office, supervisor, cell phones
dispatcher, 2 duty drivers,
marine drivers and mechanic
have Government cell phones
(FM driver also has a cell
phone)
Other drivers use personal cell
phones
D-12
Motorpool—Service Characteristics
Service Opportunities/
Characteristics State/ICASS USAID Comments
Computers/ 5 PCs—one for supervisor, one 2 PCs—one for supervisor and One system would be
software for dispatchers, 2 for drivers one for drivers sufficient for a consolidated
lounge—motorpool training motorpool
and language training Future—will use new software
Use MS Outlook and Excel for Complete FAST report online
managing motorpool
Service areas Airport and within city center Predominant use is around Dar Consolidation could provide
es Salaam (70 %) greater availability of
Arusha (next largest city vehicles and drivers for trips
center—AICC (tribunals)) (1 Field trips in all areas of in and outside of Dar es
per month) Tanzania (30 %) Salaam
Bagamoyo, Dodoma, and
Morogoro seldom (4-5 times
per year)
Shuttles Neither State, nor USAID, run shuttles
D-13
Motorpool—Service Characteristics
Service Opportunities/
Characteristics State/ICASS USAID Comments
Unofficial vehicle People who work after dark will Newcomers and departing
use be transported by duty drivers personnel can use vehicles for
to nearest bus stop (LES are 30 days after arrival and before
not charged, U.S. are charged) departure, respectively
Newcomers can use vehicles Personnel can use official
at their expense for 90 days vehicles if personal vehicles
after arrival, and departing are broken
personnel can use vehicles at
their expense for 30 days prior Charged by mile--$ 0.25 per
to departure (charged for mile
vehicle always and charged for
driver when used)
Service levels 1 in 15 requests turned down— Rarely turn down official Current service levels are
vehicle and/or driver requests high and can be maintained
or enhanced with
Water can be delivered anytime Water can be delivered anytime consolidation
on short notice on short notice
Motorpool is available 24/7 Normal operating hours are
0700-1730 with duty driver
available until 0100
1 driver (scheduled as duty
driver) available on Friday
Coordination Provide vehicles to ICASS for VIP visits
Share water trucks when breakdowns occur
D-14
Motorpool Results – Dar Es Salaam
State/ICASS USAID
Mean (n=11) (n=7) Mean
1a. Vehicles are well 4.29
4.27 0%9% 55% 36% 0%14%0% 29% 57%
maintained and clean.
3.73 0% 18% 18% 36% 27% 1b. Motorpool services are 0%14% 29% 57% 4.43
provided on time.
1c. Drivers are familiar with the local traffic
4.18 0%9% 64% 27% patterns, laws and customs and deliver 0%14%0% 86% 4.57
you to your destination safely and on time.
1d. Motorpool (drivers) staff are
4.27 0%9% 55% 36% 14%0% 86% 4.43
well trained and courteous.
3.91 0% 18% 73% 9% 1e. The motorpool policy is written, 20% 20% 40% 0% 20% 2.80
available, and appropriate.
1f. You are kept informed of the status
3.73 0% 18% 9% 55% 18% 0%14% 71% 14% 4.00
of your vehicle & driver requests.
4.18 0%9% 64% 27% 1g. Overall, you are satisfied with 0%14%0% 86% 4.57
the motorpool operation.
0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100%
Strongly Disagree Neutral Agree Strongly
Disagree Agree
Note: There are no statistically significant differences between the means of
State/ICASS and USAID for Motorpool, Dar Es Salaam D-15
Comments about Motorpool – Dar Es Salaam
State/ICASS
Motorpool is weak. Occasionally they fail to pick-up travelers at the airport. It works well for me but I call and remind
the drivers to ensure that they respond.
Great group of people
there have been times when i didn't get a driver at the requested time and had not been informed beforehand of any
problems
Outstanding and professional in all respects
D-16
Comments about Motorpool – Dar Es Salaam
USAID
The drivers are great!! Service is great.
Motorpool is very well run
D-17
Motorpool Cost Comparison Statistics
State/
Motorpool Statistic Description ICASS USAID
Total of USDH, offshore PSCs and FSN-5 and above for all
Total number of motorpool customers customer agencies 142 65
Number of vehicles dedicated to motorpool including shuttle
Number of vehicles vehicles 15 9
Total of vehicles divided by number of customers (total population
Vehicles/customer of staff who can use service) 0.10 0.14
Total kilometers driven taken from vehicle odometers for annual
Total kilometers driven in a year report 303,080.00 107,381.00
Total kilometers driven divided by number of vehicles (take out
Average vehicle kilometers per year special use vehicles) 20,902.07 11,931.22
Average trips per day divided by number of vehicles (take out
Average trips/day/vehicle special use vehicles) 2.92 1.03
Number of drivers Drivers dedicated to motorpool 23 10
Total motorpool drivers, including shuttle drivers, divided by number
Drivers/customer of customers 0.16 0.15
From sample trips logs, the total trips divided by days in sample
Average trips/day/driver divided by number of drivers in motorpool 1.84 0.93
Average trips/day/driver times the average hours/trip divided by
Driver utilization hours in a workday 8.37% 13.79%
Total number of supervisors, dispatcheers, or
Number of supervisors/ dispatchers supervisor/dispatchers in motorpool 4 3
D-18
Motorpool Costs Comparisons
State/ ICASS State/ ICASS
State/ ICASS Costs Per USAID Costs Costs Per USAID Costs
Motorpool Cost Factors Description Totals USAID Totals Customer Per Customer Kilometer Per Kilometer
Costs of managers other than
Management $ 46,945.16 $ 2,789.14 $330.60 $42.91 $0.15 $0.03
supervisors/dispatchers
Total of salaries, benefits, and entitlements for
Drivers $ 272,918.27 $ 161,676.68 $1,921.96 $2,487.33 $0.90 $1.51
drivers
Driver utilization multiplied times total labor
Drivers driving $ 22,849.98 $ 22,293.80 $160.92 $342.98 $0.08 $0.21
costs of drivers
1-driver utilization multiplied times total labor
Drivers standing by $ 250,075.01 $ 139,381.47 $1,761.09 $2,144.33 $0.83 $1.30
costs of drivers
Supervisor/dispatchers Costs of supervisor/dispatchers $ 28,399.02 $ 24,391.80 $199.99 $375.26 $0.09 $0.23
Costs of clerks or other staff assigned to
Other clerical or labor $ - $ - $0.00 $0.00 $0.00 $0.00
direct vehicle operations
Total costs of maintenance including parts,
Vehicle maintenance $ 109,206.54 $ 36,391.48 $769.06 $559.87 $0.36 $0.34
labor, and maintenance facilities
Vehicle fuel Total costs of fuels and lubricants $ 18,200.00 $ 18,786.06 $128.17 $289.02 $0.06 $0.17
Purchase price divided by 5 to 7 years
Vehicle depreciation depending on type vehicle; or zero, if totally $ 56,317.20 $ 19,413.80 $396.60 $298.67 $0.19 $0.18
depreciated
Costs of facilities, overhead, etc. divided by
Other costs $ 2,780.00 $ 427.56 $19.58 $6.58 $0.01 $0.00
total kilometers
Total $ 534,766.19 $ 263,876.52 $ 3,765.96 $ 4,059.64 $ 1.76 $ 2.46
D-19
Property Management—Warehousing General
Opportunities/
Factor State/ ICASS USAID Comments
Facilities A new warehouse facility for Current warehouse is located Warehouses operations
both State and USAID is to be approximately 30 minutes (15 should be consolidated in the
constructed soon—estimated km) from Embassy new warehouse to be built on
completion is 3rd Qtr FY2005 the NEC
Warehouse facilities include
Only one administrative area NXP and EXP areas (EXP Consolidation of warehouses
is planned for the warehouse areas are also located in will reduce administration and
USAID building on Embassy labor requirements
Current GO warehouse is 20-
compound)
45 minutes away
Includes a series of rooms for 1 large warehouse room with
storage with one larger area 4 spaces---receiving, OE,
program funded and general
2 offices—1 upstairs for
NXP, separate walled off room
supply clerks and 1
for computer gear, and a room
downstairs for supervisors
for welcome kits
Moved 2 clerks into main
Embassy building due to loss Single-building for EXP store,
of network connectivity with which also includes some
server upgrade storage for facilities
Warehouse also includes 12 maintenance
20’ containers that contain:
Outside has 3 20’ containers
Household appliances, party and 4 40’ containers
equipment/supplies, CDC
Warehouse also includes
furniture, archived files, CDC
motorpool workshop—full
computer desks, IDF, packing
garage (hydraulic lift, wheel
materials, and little computer
alignment, and crane)
gear
D-20
Property Management—Warehousing General
Opportunities/
Factor State/ ICASS USAID Comments
Facilities (Cont’d) Warehouse contains FM items Motorpool workshop includes
from NOB construction workshop, office, and store
room for parts
Moving FM items to small
warehouse just outside of Warehouse property has a
NEC well and 20,000 liters of
storage capacity (well is also
EXP is stored also in
located on Embassy
Embassy
compound)
EXP and NXP staffs are
managed together as Warehouse has fuel pump,
warehouse but it is no longer used to
store or dispense fuel
Large warehouse Includes
backup fuel tanks and water
source
Management officer wants to
keep current warehouse
facility for tank farm and well
Water capacity at Embassy is
inadequate for residential
supply needs
If can keep 7 acre plot
adjoining Embassy, want to
install diesel and gasoline
tanks there
ICASS owns another small
warehouse 3 minutes away
(EXP for residential and
facilities maintenance)
D-21
Property Management—Warehousing General (Cont’d)
Opportunities/
Factor State/ ICASS USAID Comments
Climate controlled Offices are air conditioned Everything except shipping
areas containers is air conditioned
1 NXP and 1 EXP rooms are
air conditioned 3 offices and a meeting space
1 room for office supplies is
air conditioned
Canteen is air conditioned
Square meters 750 square meters 533 square meters Containers not included in
building space
Customers State, ICASS, DAO, CDC USAID OE and projects
D-22
Property Management—Warehousing General (Cont’d)
Opportunities/
Factors State/ ICASS USAID Comments
Communications 1 telephone line 2 telephone lines with
multiple extensions
2 PCs (standalone—recently
dropped off network and 3 PCs (2 are networked and 1
working to reconnect) (4 standalone)
training computers)
1 room in Embassy with extra
3 PCs at Embassy office furniture (new from
NOB construction)
3 PCs at Maintenance
warehouse
Vehicles 2 large trucks and 1 Toyota 1 large truck (motorpool Truck and driver requirements
Hilux plus 2 drivers driver) can be reduced through
(motorpool) consolidation
1 pickup (4x2) (warehouse
Drivers also move furniture driver)
Numbers of 39 13
households
supported Use Drexel Twentieth Century Use Drexel Twentieth Century
furniture furniture
D-23
Property Management—Warehousing General (Cont’d)
Opportunities/
Factors State/ ICASS USAID Comments
Special services Set ups for events for all Set ups for events/parties Re-upholstery contracts
agencies should be consolidated
Re-upholstery is done reducing administration and
Re-upholstery is done commercially (furniture is potentially costs
commercially (furniture is re- re-upholstered every 4
upholstered during moves years or more) ICASS should adopt the
unless new) USAID contract for refinishing
Furniture refinishing is
Furniture refinishing has done commercially
not been done, but now (furniture is refinished
experimenting with during move cycles, as
refinishing—until now been needed)
replacing furniture that was
not considered up to quality (Draperies are fabricated
standard through a purchase order
by purchasing)
Equipment 1 heavy duty forklift 1 forklift 1 heavy forklift and 1 normal
(containers) duty forklift can be reduced
1 hand operated high-lift
1 off road forklift
2 small forklifts for new
warehouse
D-24
Property Management—Warehousing General (Cont’d)
Opportunities/
Factors State/ ICASS USAID Comments
Observations Currently selling excess Warehouse is neat, orderly, ICASS is in the process of
equipment and furniture from and clean improving its housekeeping
the 1997 bombing procedures to match USAID
quality
Warehouse is orderly, but
structure is old
Payments Claims for damage to HHE is stored only
Government property are temporarily in the warehouse
handled by GSO
EXO/DEXO handle claims for
damage to Government
property
D-25
Property Management—Warehousing Personnel
Opportunities/
Factor State/ ICASS USAID Comments
Personnel 1 USDH GSO (15 %) EXO (2 %)?? (incl admin Consolidation should reduce
supply? overall level of effort to
1 EFM warehouse supervisor manage the warehouse
DEXO (5 %)
21 FSNs (includes 2 drivers) Specific staff reduction
1 GSO (20 %)?? opportunities require further
investigation, but following
reductions should be
considered:
Management 1 warehouse supervisor 1 warehouse supervisor Reduce 1 supervisor
Clerical 7 supply clerks 1 supply clerk Reduce at least 3 supply
clerks
1 data entry clerk
Warehousemen 4 warehousemen 4 warehousemen Reduce at least 2
warehousemen
Drivers/ 2 driver/warehousemen
warehousemen (motorpool)
Storekeeper 1 storekeeper 1 storekeeper
Janitorial Contract janitorial services—
same as Embassy building
Laborers 6 laborers Reduce approximately 4
laborers
ICASS knows they are overstaffed—2 extra FTEs
D-26
Property Management—Inventories
Opportunities/
Factor State/ ICASS USAID Comments
Warehouse Total items: 14,213 Total items: 5,610 Further reduce ICASS
Inventory items/ inventories through disposal
value Total value: $ 1.58 millions Total value: $ 2.06’ millions
Warehouse items: 2,011 Warehouse items: 1,707
Warehouse value: $ 891,570 Warehouse value: $ 738,759
Moved an expendables
warehouse and found many
supplies that were not on the
inventory
Types of inventory ICASS, State, DAO, CDC, new Office furniture was sold—
by funding Embassy funds (program little in warehouse
money)
USAID OE and program
Purpose of Furnish houses for furniture Furnish houses for USAID
inventory pool customers (95 % of
items)
Few items of office furniture
A container of officer furniture
was left over from NOB
provisioning
D-27
Property Management—Warehouse Inventory
Opportunities/
Factor State/ ICASS USAID Comments
Prominent items of Household furniture and Household furniture and
inventory appliances appliances
Washers, dryers, and Washers, dryers, and
refrigerators refrigerators
Water heaters (GO houses) Water heaters
Water distillers Microwaves
Microwaves Mattress
Mattress Box springs
Box springs Vacuum cleaners
Vacuum cleaners Air conditioners
Air conditioners Ceiling fans
Ceiling fans Rugs
TVs & VCRs (welcome kit only) Transformers
Rugs Generators (32 KVA)
Transformers UPS
Generators (32 KVA) Welcome kits
UPS Odd items
Welcome kits Vacuum bags (in EXP)
Odd items Dishwashers (not all houses)
Vacuum bags Gardening equipment
Dishwashers (not all houses) Outdoor patio sets
Gardening equipment Manual lawnmowers
Outdoor patio sets Gas-powered mowers (1 in
Manual lawnmowers warehousing)
Gas-powered mowers (3 or 4)
D-28
Property Management—Inventory Control
Opportunities/
Factors State/ ICASS USAID Comments
NEPA criteria
Volume of services
Records systems in NEPA system on PASS BarScan Consolidate on one system
use and report for both State and
Use EXO application USAID
Accuracy of 0.84 % discrepancies 0.58 % discrepancies or net
physical inventories value of $ 6,867
Care of goods Draperies, linens stored in Old draperies might be
air conditioned room issued temporarily
Material for re-upholstering Few items of packing
is stored in air conditioned material
room
D-29
Property Management—Inventory Control
Opportunities/
Factors State/ ICASS USAID Comments
Welcome kits 16 welcome kits 4 welcome kits Consolidate welcome kit
program
Includes TV, VCRs, and
computers (5 sets)
Disposal Disposal sales are conducted Use spot bids to sell excess
as needed (3 conducted last items
year)
Normally recoup 25-30 % of
Net proceeds of ??? items = $ original costs of items
20,795 on value of $ 92,449 or
22 % (all agencies using Net proceeds of 2113 items =
warehouse) $ ????? on value of $ 705,879
Auctioned on site by
auctioneer (11 % commission)
Recoup approximately 15 % of
value (recently disposed of
many low value items)
Appliance pool 1 appliance, furniture, and N/A Establish one appliance,
generator pool furniture, and generator pool
for ICASS and USAID
Furniture pool All organizations participate N/A
in the pool except for USAID Work funding issue for
and Peace Corps establishing one housing pool
Generator pool N/A
D-30
Property Management Results – Dar Es Salaam
Mean State/ICASS (n=11) USAID (n=7) Mean
3a1. All items in your residence have bar code labels 4.29
4.10 0%
10% 10% 30% 50% 14%0% 14% 71%
indicating they are in the non-expendable property inventory.
3b1. You have been provided with the annual
3.60 10% 20% 10% 20% 40% inventory & reconciliation of records report and it 0% 17% 0% 17% 67% 4.33
was done in a timely manner.
4.20 0%
10% 10% 20% 60% 3a2. All items in your office have bar code labels indicating 0% 14%0% 86% 4.71
they are in the non-expendable property inventory.
3.78 11%0% 22% 33% 33% 3b2. The annual inventory & reconciliation of 0% 14% 29% 57% 4.43
records was completed in a timely manner.
4.18 0%
9% 9% 27% 55% 3a3. Your work orders for furniture and equipment 14%0% 14% 29% 43% 3.86
are dealt with correctly and in a timely manner.
3b3. Furniture, appliances and equipment are
4.18 9%0% 45% 45% 14%0% 14% 29% 43% 3.86
reasonably up-to-date and well maintained.
3a4. The welcome kit was available and 4.86
4.55 0% 45% 55% 0% 14% 86%
delivered on time.
4.36 0%9% 45% 45% 3b4. The welcome kit was complete and serviceable. 0% 14% 86% 4.86
3.91 0% 36% 36% 27% 3a5. You are kept informed of the status of 0% 43% 57% 4.57
your requests for service.
3b5. The residential furniture & appliance policy
3.82 9%0% 36% 9% 45% 0% 14% 14%0% 71% 4.29
is written, available, and appropriate.
4.09 9%0% 55% 36% 3o. Overall, you are satisfied with the furniture, 0% 14% 29% 57% 4.43
appliance & equipment operation.
0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100%
Strongly Disagree Neutral Agree Strongly D-31
Disagree Agree
Note: There are no statistically significant differences between the
means of State/ICASS and USAID for these questions.
Comments about Property Management – Dar
Es Salaam State/ICASS
No comments
D-32
Comments about Property Management – Dar
Es Salaam USAID
No comments
D-33
Property Management Costs Comparison Statistics
Warehousing/Property Management
Statistics Description State/ ICASS USAID Comments
Total of government-owned and short-term leased residences.
Number of property management
May include vacant residences. Does not include residences used 41 17
customers
for offices or clubs.
Number of non-expendable items in The number of non-expendable items in ICASS NEPA and USAID
14,210.00 4,812.00
inventory BarScan databases
Value of non-expendable items in The value of non-expendable items in ICASS NEPA and USAID
$5,823,911.02 $1,708,705.78
inventory BarScan databases--includes residential, office, and other items
Value of all non-expendable items divided by the number of
Value of non-expendables/customer $142,046.61 $100,512.10
customers
Area of the warehouse floor space, including isles and offices.
Net area in warehouse Area includes space in containerized trailors used for storage. 749.98 978.70
Deos not include areas in parking lots
Number of non-expendable items in Items in the NEPA and BarScan inventories that are stored in the
2,058.00 2,505.00
warehouse warehouse area(s)
Value of non-expendable items in Value of items in NEPA and BarScan inventories that are stored in
$891,570.10 $1,097,188.54
warehouse the warehouse area(s)
Percentage of value of goods in Value of items stored in warehouse divided by value of total items
15.31% 64.21%
warehouse in respective inventories expressed as a percentage
D-34
Property Management Costs Comparisons
State/ ICASS
Warehousing/Property State/ ICASS Costs Per USAID Costs
Management Cost Factors Description Totals USAID Totals Customer Per Customer Comments
Management by American Costs of USDH and offshore PSCs who
$31,938.85 $5,578.28 $779.00 $328.13
staff manage property or warehouses
Management by locally Costs of all FSN and US locally hired staff
$14,314.68 $4,256.90 $349.14 $250.41
engaged staff who manage property or warehouses
Costs of warehousemen, clerks,
Labor storekeepers, drivers, and others involved in $133,274.44 $106,218.92 $3,250.60 $6,248.17
property management or warehousing
Rent Annual cost of the warehouse lease $0.00 $0.00 $0.00 $0.00
Other costs of operating the facility such as
Facilities operations $11,449.00 $17,109.04 $279.24 $1,006.41
janitorial contracts, etc.
Fuel, maintenance, and depreciation of
Vehicles $28,204.80 $4,579.69 $687.92 $269.39
vehicles used in warehouse operations
Includes costs of furniture and appliance
Cost of refinishing or reupholstering furniture
Furniture repair $0.00 $0.00 $0.00 $0.00 repair that may have been in Residential
used in residences
Maintenance cost center
Annual costs of contracts for warehousing and
Contracts $0.00 $0.00 $0.00 $0.00
other services excluding furnishings repair
Total $219,181.77 $137,742.83 $5,345.90 $8,102.52
D-35
Residential Maintenance—Description
Opportunities/
Factors State/ ICASS USAID Comments
Customers 39 housing customers 13 housing customers
24 State, 4 ICASS, 2 CDC, 4 8 USDH
DAO, 1 MSG, 2 OBO, 1 DS,
and American Club 4 USAID program (usually
use leased quarters)
1 OE PSC
Properties 43 properties 13 properties Reduce number of properties
supported required through
26 STL residential (2 5 STL residential consolidation (reduce vacant
vacant) properties)
7 GO residential
1 STL residential (DAO
TDY quarters) 1 GO residential to be sold
(1 additional not used and
1 STL office for USDS not incurring costs in
guard company FY2003)
13 GO residential (2
vacant)
1 GO American club
(residence used as club)
1 GO Representation
house in Zanzibar
Other properties not 1 GO Warehouse 1 LTL warehouse
counted for
residential GO Embassy compound 1 GSO compound to be
maintenance sold
D-36
Residential Maintenance—Personnel
Opportunities/
Factors State/ ICASS USAID Comments
Personnel
Managerial Management Officer (5 %) EXO (6 %) Consolidate maintenance and
reduce management to 1 part-
GSO (40 %) DEXO (6 %)
time manager and 1 part-time
A/GSO (35 %) 1 GSO (45 %) assistant manager
1 U.S. Facilities Mgr (35 %)
1 Asst Facilities Mgr (58 %)
Foreman 2 warehouse supervisor (35 % 1 FSN maintenance Reduce warehouse
each) supervisor supervisory requirements
1 maintenance foreman (70 %)
1 utilities foreman (60 %)
Clerical 2 Secretary (60 % each) Reduce administrative staff in
ICASS
2 supply clerk (50 %)
1 work order clerk (50 %)
Drivers (drivers are in motorpool) (drivers are in motorpool)
Storekeeper 1 storekeeper (35 %)
Janitorial (janitorial contract) (janitorial contract)
Gardeners 1 gardener
Laborers 6 laborer (70% each)
D-37
Residential Maintenance—Personnel
Opportunities/
Factors State/ ICASS USAID Comments
Personnel
Tradesmen 1 refrigerator & air 1 carpenter Staffing is approximately 24
conditioning (75 %) tradesmen to support 52
1 plumber
properties
2 air conditioning (80 %)
1 general maintenance
2 air conditioning (70 %) 1 electrician Total staff is excessive and
1 carpenter (80 %) can be reduced with or
without consolidation
2 carpenters (75 %)
Much of the painting is
2 masons (75 %)
outsourced, but ICASS has
4 painters (90 %) 4.5 FTE of painters on board
2 electricians (90 %)
2 electrician (80 %)
2 plumbers (90 %)
1 plumber (85 %)
1 electrical helper (80 %)
1 helper (70 %)
D-38
Residential Maintenance—Description
Opportunities/
Factors State/ ICASS USAID Comments
Facilities Facilities in expendables 1 office Consolidation of facilities
warehouse (left behind after maintenance into the planned
NEC construction) 1 supply room warehouse facility could
reduce warehouse
1 office 1 technicians room (tools) administration for
maintenance supplies and
1 supply area Space at warehouse with EXP reduce security requirements
supplies
1 carpentry shop
1 welding shop
1 lumber container
1 paint/ flamable
Crews start from the
residential maintenance shop
Vehicles 2 Landcruisers 1 minibus Pickups can be reduced
through consolidation
4 Pickup trucks 1 pickup (4x4)
If the facility is established on
4 three-wheel vehicles the NEC, vehicles might be
reduced further
D-39
Residential Maintenance—Description
Opportunities/
Factors State/ ICASS USAID Comments
Management Transitioning to work order Excel spreadsheet published Consolidate work orders onto
systems for Windows (WOW) system everyday the WOW system
Also, use another electronic Distribute spreadsheet to Adopt USAID best practices
form management staff and anyone for communicating
who has outstanding work maintenance plans and
If called in, clerk translates to orders at the beginning and actions
work order end of each day
Preventive maintenance EXO applications will have a
program published every module that tracks work
three months—generators orders, costs, etc.
and distillers
Employees submit work order
PM is scheduled with form or uses email—clerk fills
residences out work order from email
Trend power bills to look for Leave work order status
maintenance problems report on each visit—what
was done, what was left to be
done, expectations for service
completion, etc.
D-40
Residential Maintenance—Service Levels
Opportunities/
Factors State/ ICASS USAID Comments
Special capabilities Generator mechanics are Contractor does fumigation
trained on Cummins every 3 months
generators using computer
diagnostics Does exterior every 6 months
(fire ants)
1 carpenter is good at making
furniture
Can refinish furniture
Benjamin Moore software
program for modeling paint
schemes
Welder/pipe fitter (assigned to
NEC maintenance)
Work load 8 make-readys per year (last Normally have 2 make-readys Reduce make ready
year had 19 make-readys) per year requirements through use of a
consolidated housing pool
Conduct minor, routine Employee turnover is very
maintenance low—5-6 years, reducing
make-ready requirements
Contract out major structural
work—floor tiling, roofing, Routine work orders
etc.
Major renovations are
Contract out some major contracted out—FY2003 has 2
painting projects major renovations
Maintain anything they install Make-readys are contracted
out
D-41
Residential Maintenance—Service Levels
Opportunities/
Factors State/ ICASS USAID Comments
Service Levels Respond to emergencies in 1 Routine work orders are
hour (goal), but not later than completed by the end of the
2 hours following day
Respond to leased housing Exceptional work is
for life/safety issues in less completed over a longer time
than 1 hour
Routine work orders are
completed in ??????
Operating hours 0730-1700, Monday through 0900-1700, Monday through
Friday Friday
On call 24/7 for emergencies On call for off duty hours
(customers call Facilities (customers call maintenance
Maintenance Supervisor) supervisor after hours)
Maintenance supervisors Supervisor carries a cell
carry cell phones phone
D-42
Residential Maintenance—Service Levels
Opportunities/
Factors State/ ICASS USAID Comments
Other notes Conduct weekly generator USAID uses voltage Reengineer processes to
checks. Check fuel level—put regulators to reduce voltage reduce inspection
into email to motorpool to surges and damage to requirements on generators
schedule fuel delivery. Check appliances and other and the reading of Luku
Luku Meter—electricity equipment meters
metering system
Manage fuel level readings
Moving distiller units outside and fuel deliveries together to
to reduce heat and thus, reduce required trips for
electricity costs inspections and fuel
deliveries
Moving GFI switches outside
for access by guard force Reduce staff requirements
accordingly
D-43
Residential Maintenance Results – Dar Es Salaam
Mean State/ICASS (n=11) USAID (n=7) Mean
4a1. Upon your arrival at post, your residential unit was ready for
3.80 10% 20% 0% 20% 50% move-in, with the utilities on, repairs & painting completed and the 17% 17% 0% 50% 17% 3.33
unit thoroughly cleaned.
4.00 0% 18% 0% 45% 36% 4b1. Residential maintenance staff promptly corrected any 0%14% 14% 71% 4.57
problems identified during your move-in.
4c1. Upon your arrival at your new residence, you were given verbal
3.27 0% 36% 27% 9% 27% and/or written instruction on how to operate and clean appliances – 0% 29% 57% 14% 3.86
alarms, generators, location of circuit breakers and water cut-off valves
3.73 9%0% 27% 36% 27% 4a2. Routine maintenance repairs are performed correctly the first time. 0%14% 57% 29% 4.14
4.30 0% 20% 30% 50% 4b2. Work orders are responded to in a timely manner. 0% 43% 57% 4.57
3.10 0% 30% 40% 20% 10% 4c2. You are routinely asked to provide written or verbal feedback 0%14% 14% 57% 14% 3.71
on the quality of repairs made.
4.18 0% 18% 45% 36% 4d2. The work crews routinely clean up the work area after completion. 0%14%0% 86% 4.71
4a3. The residential maintenance office notified you in advance, of
4.09 0%9% 9% 45% 36% 0%14% 29% 57% 4.43
scheduled maintenance activities.
3.90 0%
10% 10% 60% 20% 4b3. Preventative maintenance is done regularly 0%14% 86% 4.86
and the area is cleaned up afterwards.
4.44 0%11% 33% 56% 4a4. Emergency repairs are done quickly so as to minimize damage 0% 29% 71% 4.71
and inconvenience.
3.33 11%0% 56% 11% 22% 4b4. There is a clear and published definition of what 0% 17% 83% 4.83
―emergency maintenance‖ means.
3.82 0%9% 27% 36% 27% 4a5. You are kept informed of the status of your requests for service. 0% 57% 43% 4.43
4b5. The residential maintenance policy is written, available,
3.50 0% 70% 10% 20% 0% 17% 0% 17% 67% 4.33
and appropriate.
4.10 0% 30% 30% 40% 4o. Overall, you are satisfied with the residential maintenance 0% 57% 43% 4.43
services provided.
0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100%
D-44
Strongly Disagree Neutral Agree Strongly
Note: Questions within a shaded box indicate that the difference between the Disagree Agree
means of State/ICASS and USAID is statistically significant at 0.05.
Comments about Residential Maintenance –
Dar Es Salaam State/ICASS
I don't remembers seeing a published definition or policy. However, I have ALWAYS received immediate assistance when
I requested it whatever the hour or day.
Efficient operation
D-45
Comments about Residential Maintenance –
Dar Es Salaam USAID
USAID issues a useful calendar for preventive maintenance that is extremely user friendly.
D-46
Residential Maintenance Costs Comparison Statistics
State/
Residential Maintenance Statistics Description ICASS USAID
Total of government-owned and short-term leased residences.
Total number of residences May include vacant residences. Does not include residences used 41 17
for offices or clubs.
Number of government-owned
Number of residences that are government-owned 14 8
residences
Number of leased residences Number of residences that are short-term leases 27 9
Total residential square meters
Total of floor space in all residences that are maintained 7,194.99 3,835.42
maintained
Average number of new residences to be prepared for occupancy
Average number of make readys per
and the average number of existing residences that must be maded 16.40 6.80
year
ready due to occupant turnover
Total of all US direct hire staff, offshore PSCs, and locally engaged
Total residential maintenance staff staff that are managerial, clerical, skilled, or unskilled performing 31.2 9.8
residential maintenance
Contractors Total number of contractors, if known 0 0
Total residential maintenance staffing divided by the number of
Staff to residence ratio 0.76 0.58
residences maintained
D-47
Residential Maintenance Costs Comparisons
State/ ICASS USAID Costs
Residential Maintenance State/ ICASS Costs Per Per
Cost Factors Description Totals USAID Totals Residence Residence Comments
Management by USDH or Costs of USDH and offshore PSCs who
$87,454.05 $11,156.56 $2,133.03 $656.27
USPSC manage residential maintenance
Costs of all FSN and US locally hired staff
Management by LES $32,615.68 $43,509.20 $795.50 $2,559.36
who manage property or warehouses
Skilled tradesmen and other Costs of warehousemen, clerks,
$337,050.16 $105,384.92 $8,220.74 $6,199.11
labor costs storekeepers, drivers, and others
There may be inconsistencies with
Costs of all materials that go into maintenance
Materials $85,207.00 $15,559.89 $2,078.22 $915.29 the dollar values for residential
of residences generator fuel.
Costs to rent, operate, and maintain the
Facilities $16,646.00 $914.78 $406.00 $53.81
offices and shops
Fuel, maintenance, and depreciation of
Vehicles $23,921.20 $8,972.47 $583.44 $527.79
vehicles used for residential maintenance
Costs of all contracts related to residential
Contracts $10,749.00 $0.00 $262.17 $0.00
maintenance
Total Total costs without OBO $593,643.09 $185,497.82 $14,479.10 $10,911.64
Costs of facilities maintenance supervisors paid for by
Paid for by OBO--not an
Management by OBO OBO (includes the ongoing maintenance costs for $190,078.00 $0.00 $4,636.05 $0.00
GO/LTL Residential Properties also paid for by OBO) ICASS cost
Total with OBO Total of all costs $783,721.09 $185,497.82 $19,115.15 $10,911.64
D-48
Leasing
Opportunities/
Activity State/ ICASS USAID Comments
Leases 28 total leases 6 total leases Consolidate into one housing
pool
26 STL residential (2 vacant) 5 STL residential (for program
personnel)
1 STL residential (DAO TDY
quarters) 1 LTL warehouse
1 STL office for USDS guard
company
Giving up 2 leased houses—
getting rid of older/costlier
properties
Workload 3 new leases last year 1 new lease per year
5 renewals last year 1 or 2 renewals per year
Lease term is 6 years Generally 5 to 9 year terms
with options for renewal
1/19 went into temp quarters
for 3 weeks
D-49
Leasing (Cont’d)
Opportunities/
Activity State/ ICASS USAID Comments
Personnel Management officer (5 %) EXO (2 %) Reduce requirement to 1 part-
time manager and 1 part-time
1 USDH GSO (15 %) DEXO (3 %) leasing FSN
1 FSN A/GSO (55 %) GSO (5 %)
1 Secretary (5 %) Admin Assistant (15 %)
Identify properties Use 2-3 local real estate agents Use 3 local real estate agents Combine requirements and
to find properties that assist on request schedules
Conduct preliminary Maintenance FSN develops list
inspection to determine of requirements for negotiation
suitability with landlord
Facilities management and RSO inspects property and
RSO conduct inspections and adds to list
add to requirements list
DEXO negotiates list as part of
Requirements are used to rental package
negotiate with prospective
landlords
D-50
Leasing (Cont’d)
Opportunities/
Activity State/ ICASS USAID Comments
Negotiate leases A/GSO negotiates contracts DEXO and EXO negotiate ICASS and USAID negotiate as
leases one organization
A/GSO signs leases
EXO signs leases
Require that landlords do
make ready inside and out Landlord usually will redo
kitchens, bathrooms, and
FM does water pump and roof floors (terrazo ceramic tile)
tank, fire extinguishers, escape
windows, and other items Lease prices are dropping
Ask new landlords to add
water heater
Leasing arrangements and
prices have become more
favorable for ICASS
Arrange payments Rents are paid annually in Rents are paid annually in
advance by check or EFT in advance by check in dollars
dollars
Working on semiannual
payments in advance
Maintain records Maintain lease records using Leases are maintained in paper Use one records system
Excel files
Use RPA in PASS system Use USAID standard lease
Signed leases are maintained
in hard copy file
D-51
Leasing (Cont’d)
Opportunities/
Activity State/ ICASS USAID Comments
Renew leases Send letter to landlord in Renewal process is very Consolidate efforts of ICASS
advance simple—landlords generally and USAID
perform well
Review performance and
current condition with Housing board is involved in
occupant, RSO, and facilities assignments—usually allow
management agencies to assign within own
properties to prevent
Develop requirements and expensive transfers of owned
market survey data for generators, air conditioners,
negotiation etc.
Maintenance in Landlords are responsible for Landlords are responsible for Adopt USAID processes for
conjunction with all major maintenance major structural maintenance maintenance only if landlords
leasing contracts issues—roof leaks, water tank are not responding effectively
Residential maintenance failures, electrical panel and in a timely manner to
performs all minor, routine failures, etc. requests
maintenance
Frequently, landlords will allow
USAID to solicit bids from
contractors directly, oversee
work, and deduct costs from
rent
USAID provides all minor,
routine maintenance—
plumbing leaks, minor
electrical problems, light bulb
replacements, etc.
D-52
Leasing (Cont’d)
Opportunities/
Activity State/ ICASS USAID Comments
Coordination Share information on houses Share information with State Consolidate leasing activities
that they looking at on identifying properties and re-address a blanket
waiver from OBO for
After selecting house, obtains Check with agents to make exceeding $ 25,000 on leases
approval from housing board sure they are not negotiating
with State on same property
Request waivers from OBO for
houses over $ 25,000 (all (One exceptional instance of
houses are over that) Landlord agent dealing with
USAID for sale while local
Sends information over to relative was dealing with State
USAID for houses that will be for lease)
discussed at the housing
board
Conduct virtual tours for
houses
Other Notes Looking at pushing more Decision to buy or lease is Convene meetings with State,
purchases in the future based on ability to offset USAID, and OBO to establish
purchase price over 7 years of policies in the best interest of
rent receipts the U.S. taxpayer
Look to purchase properties
mostly because of the local
rental prices (as high as
$ 4,000 per month
D-53
Leasing Results – Dar Es Salaam
State/ICASS USAID
(n=11) (n=7)
Mean Mean
2a. Your residence is the appropriate size and
layout for your family’s needs and MORE or
4.27 0%17%0% 33% 50% 4.17
0% 0%
9% 45% 45% LESS comparable in size and layout to others at
post regarding seniority and family size.
2b. The leasing office ensures that the landlord
of your residence expeditiously resolves
4.00 4.50
0% 22% 56% 22% problems with the residence OR the required 0% 50% 50%
repairs are made by staff in accordance with the
terms of the contract.
2c. Overall, you are satisfied with 4.40
4.00 0%
10% 80% 10% 0% 60% 40%
the leasing office.
0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100%
Strongly Disagree Neutral Agree Strongly
Disagree Agree
Note: There are no statistically significant differences between the
means of State/ICASS and USAID for Leasing, Dar Es Salaam
D-54
Comments about Leasing – Dar Es Salaam
State/ICASS
I live in a Government owned residence. GSO is responsive.
I live in Government-owned housing
Best house I have ever had.
As a member of the housing board, I think Washington MUST re-look at what their willing to pay for a standard lease. The
housing market here for leasing a house has gone up $3,000 to $ 5,000 more per. So the going rate of leasing a house
here in Dar.
Nice place :)
D-55
Comments about Leasing – Dar Es Salaam
USAID
No comments
D-56
Leasing Costs Comparison Statistics
State/
Leasing Statistics Description ICASS USAID Comments
Total number of properties leased including residences,
Total number of leases warehouses, offices, and parking lots. Does not include 28 10
Government-owned property
Number of residential leases Total number of residential properties leased 27 9
Other leases that include residences, warehouses, offices, parking
Number of non-residential leases 1 1
lots, or other properties
Average area of residential properties Average area of residential properties calculated using FAM criteria 184.49 221.10
Total annual residential lease costs divided by number of
Average rents of residential leases $31,519.23 $34,613.33
residential leases
Total number of residences, including Government-owned, divided
An indicator of leasing
Residential Property Float by the number of employees eligible for housing at post (number of 100.00% 100.00%
efficiency
customers) express as percentage
D-57
Leasing Costs Comparisons
State/ ICASS
State/ ICASS Costs Per USAID Costs
Leasing Cost Factors Description Totals USAID Totals Lease Per Lease
Management by USDH or Costs of USDH and offshore PSCs who
$34,198.80 $5,578.28 $1,221.39 $557.83
USPSC manage leases
Costs of all FSN and US locally hired staff
Management by LES $10,345.85 $2,978.07 $369.49 $297.81
who manage leases
Costs of vehicles, office supplies, or other
Other $8,979.00 $529.27 $320.68 $52.93
costs associated with leasing
Total Costs Total annual costs $53,523.65 $9,085.62 $1,911.56 $908.56
D-58
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