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VIEWS: 3 PAGES: 12

									STRATEGIC INFORMATION MANAGEMENT
FOR THE WESTERN AUSTRALIAN
GOVERNMENT

PRESENTED BY:
Jo Bryson
A/Executive Director
Office of E-Government
Presentation Outline

• The Office of e-Government
• The e-Government Strategy for the Western Australian
  public sector
• Strategic implications for information management
• Information Policy Framework
Office of e-Government
To transform the operations of Government, using technology
as a tool, to improve internal efficiency, service delivery to
citizens and community participation

Internal Efficiency – improved processes within and
between agencies leading to lower costs and improved
services
Service Delivery – more personalised and accessible
services that are easy for the community to use
Community Participation – easier interaction so that
people can understand and contribute to government
e-Government Strategy
• A framework to assist agencies … move closer to the
  delivery of seamless, responsive, efficient and outcome
  focussed services
• 4 stages of change – web presence, interaction,
  transaction and transformation (Gartner)
• 8 enablers
• Implications for information and knowledge management
  in agencies
                                                            Transformation Stage
                      All West Australians re
                      proposed Cat
                                                            Citizen Centric Services
                      Registration Legislation


                                  Specific         Gather ideas re
                                  consultation     legislation from all cat
                 Participation



  Personalised                                     lovers registered on
                                  with special
                 Community




  citizen                                          database
  centric                         interest
  service                         groups
  delivery
                                                                 All cat owners registered on            Upselling of
                                 Advice to target group
                                                                 database advised of new                 additional
                                                                 legislation                             services
                                 Tailored services to                                                    through web
                                 target group                             Alerts to all cat owners       attachments
                                                                          south of river re cat virus
                                                                          outbreak

                                Integrated Government                             Related government services
                                Service Delivery                                  to all cat owners south of
                                Tailored services to                              river re cat virus outbreak
WA Government                   target group by multiple
Agencies      Citizens Database government agencies
e-Government Enablers
•   Leadership
•   Culture change – Corporate WA
•   Governance
•   Citizen-centric approach
•   Collaborative relationships
•   Policy and legislative framework
•   Technical architecture
•   Information management
Information Policy Framework
Your Feedback…..

Please do not hesitate to contact us to share your
views and thoughts about e-government
development across government.

jbryson@dpc.wa.gov.au

www.egov.dpc.wa.gov.au

								
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