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BT Multimedia VoIP (MMVoIP)
If you need leading-edge voice and multimedia services without capital outlay and with minimal administration then MMVoIP is the complete solution. You can empower the new ways of working and gain the efficiencies that converged communications can deliver but in a fully hosted and managed service.

Is it for you?
BT MMVoIP is ideal for multisite businesses taking a phased approach as they migrate to IP telephony, for single site greenfield and brownfield sites, or for those companies wanting to link with their legacy voice systems. Converged communications enable organisations to realise gains by improving operational efficiency, increasing productivity and enhancing customer satisfaction. This fully hosted service is especially suitable if you prefer to lease your communications infrastructure, or are concerned about your own company’s lack of in-house IP telephony expertise. You get access to the latest technology without committing yourself to substantial capital investment and benefit from BT’s expert teams managing it every step of the way.

Benefits and features
MMVoIP provides all the benefits and features of BT’s Cisco CallManager solutions in a fully hosted secure service. You don’t need to buy your own CallManagers or IP PBXs (Private Branch Exchange), nor worry about the capital cost of future updates or changes, or invest in-house management expertise. BT even manages your WAN (Wide Area Network) and LAN (Local Area Network). You concentrate on running and building your business leaving BT to take away all your communications headaches. You simply take advantage of voice, data and video in one truly converged, powerful and scalable system. • A single network maximises value – you have no need for separate voice and data infrastructure, while BT’s 24x7 management ensures reliability and can reduce your support and maintenance costs

• Enhance efficiency and collaboration – your teams can forget about geography and share files and work together no matter where they are located. Mobile workers can access the same tools and capabilities they have in the office • Integrate with legacy platforms – we can integrate seamlessly with your legacy voice systems to maximise past investment and disparate network architecture • Built-in security – your service is protected by the same measures that BT uses to secure its core network

• Unique multi media numbering – we provide a dedicated, non-geographic range of numbers. Or, if you are not yet ready to migrate, we can maintain geographic numbers • Voice messaging – an optional network based voice messaging service is available.

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How it works
BT Multimedia VoIP is essentially an enhancement and alternative option to BT’s enterprise Cisco CallManager solutions. It is a fully hosted and managed service where the Cisco CallManagers are located at remote BT sites and the customer accesses voice and multimedia communications services via an appropriately dimensioned BT WAN (Wide Area Network) with Class of Service support. Customers may also need to upgrade their LANs (Local Area Network) to provide Quality of Service support for voice. However BT takes over full management of the WAN and LAN for you. The centrally hosted and BT maintained CallManager solution means customers do not need to invest in their own PBXs at each site. As BT manages the PSTN breakout centrally customers have no requirement for gateway management, as any external calls generated will be routed to the PSTN via the IP network through BT gateways.

Service and support
We invest in premium skills and back up our teams with intelligent systems, efficient processes and an extensive range of services to last a lifetime in business – from telephone advice lines and online support through to full business continuity for risk management and disaster recovery. Plus lifelong support for your solution • Single point of contact through seven specialist service centres (SSCs) • One of the largest field networks of any telecoms supplier: more than 1900 engineers nationwide, meaning backup usually within an hour’s drive of any BT customer site* • On-board system diagnostics and remote fault fixing, to enable on-the-spot resolution of minor technical problems • Consultancy, project management, development, networking and installation • Telephone and web-based support helpdesks • Managed services including systems configuration and administration • Business continuity services, including data backup, security audits, healthchecks and disaster recovery.
*Response times dependent on suitable maintenance contract

Finance options
If you want to minimise your capital outlay, you can take advantage of simple, flexible repayment options to cover your equipment, software, installation and connection charges. With a leasing option, there’s no deposit to pay and rental agreements are designed to suit your preferred payment schedule, lasting from three to seven years.

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Flexible maintenance contracts
Eight-to-five, or around the clock, all year. We have the service deal to match the way you do business – backed by service level agreements. StandardCare 8am to 5pm, Monday to Friday*, with a next-day response time for faults reported before 5pm
*Excludes public holidays

PromptCare 8am to 5pm, Monday to Saturday*, with a four-hour response time from the time a fault report is received TotalCare 24 hours a day, seven days a week, all year, with a four-hour response time from the time a fault report is received
*Excludes public holidays

Why BT?
We have the capability to deliver and manage the whole solution • BT is a principle supplier of networked IT business communications and is one of the market leaders in system sales and service provision • We are a one-stop solutions shop – from telephony to data, infrastructure to mobility, be it a small office business system to a fully converged solution; packaged applications or managed services • Our expertise covers everything you need: – from the cabling under your feet to the applications on your desk – from consultancy, systems development, installation through to maintenance, technical support and account management • We offer a complete and consistent service wrap, with a service portfolio spanning the life of your solution • We can offer you a tangible local partnership for ownership and accountability, and a national partnership to ensure true scalability • BT has teamed up with world-class suppliers to give you access to the widest range of quality products and services – from systems integration and logistics through to product development, technical support, customer service and sales & marketing support • BT has been awarded the highest possible partnership status by Nortel, Cisco Systems, Microsoft and Avaya – proof that we meet and exceed the standards set by the world’s top communications companies.

Contact & Further Information
Visit Still need to know more? Talk to us about BT Multimedia VoIP (MMVoIP) and how we can help you pull together all the building blocks for convergence. • Call us on Freefone 0800 389 4848 Quoting 49220 • Talk to your BT Account Manager • Visit for anything else in our portfolio
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The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2005 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000 Produced by BT Convergent Solutions Designed by H&P Graphics Limited



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