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									                                                                              Appendix 1 - Statutory Performance Indicators
                                                                            Actual         Projected
Indicator
                                    Indicator                            Performance      Performance      Target 2005/06 Target 2006/07 Target 2007/08 Target 2008/09                     Comment
 Number
                                                                           2004/05          2005/06
                                                                                   CITIZEN FOCUS - Statutory Indicators
            Satisfaction of victims of              very/completely
                                                                         73.9% +/- 1.6%   73.8% +/- 1.6%
            domestic burglary, violent crime,              satisfied:                                      To increase by
                                                                                                                            To increase by   To increase by   To increase by
 SPI 1a     vehicle crime and road traffic                                                                     3% by
                                                                                                                                 0.5%             0.5%             0.5%
            collisions with respect to making                                                                2007/2008
            contact with the police                         satisfied:   92.1% +/- 1.0%   92.3% +/- 0.9%


            Satisfaction of victims of              very/completely
                                                                         59.1% +/- 1.5%   56.9% +/- 1.5%
            domestic burglary, violent crime,              satisfied:                                      To increase by
                                                                                                                            To increase by   To increase by   To increase by
 SPI 1b     vehicle crime and road traffic                                                                     3% by
                                                                                                                                 1.3%             1.3%             1.3%
            collisions with respect to action                                                                2007/2008
            taken by the police                             satisfied:   78.5% +/- 1.2%   77.3% +/- 1.2%

                                                                                                                                                                             Projected performance is actual
            Satisfaction of victims of              very/completely                                                                                                          performance for the 12 months
                                                                         43.6% +/- 1.5%   40.4% +/- 1.5%
            domestic burglary, violent crime,              satisfied:                                      To increase by                                                    ending September 05. Targets
                                                                                                                            To increase by   To increase by   To increase by
 SPI 1c     vehicle crime and road traffic                                                                     5% by                                                         have been set to reach the PPAF
                                                                                                                                 2.4%             2.4%             2.4%
            collisions with respect to being                                                                 2007/2008                                                       Excellent/Good grade trigger point
            kept informed of the progress                   satisfied:   61.4% +/- 1.5%   58.4% +/- 1.5%                                                                     and the family upper quartile within
                                                                                                                                                                             3 years.
            Satisfaction of victims of              very/completely
                                                                         74.3% +/- 1.3%   72.5% +/- 1.3%
            domestic burglary, violent crime,              satisfied:                                      To increase by
                                                                                                                            To increase by   To increase by   To increase by
 SPI 1d     vehicle crime and road traffic                                                                     3% by
                                                                                                                                 0.7%             0.7%             0.7%
            collisions with respect to their                                                                 2007/2008
            treatment by staff                              satisfied:   90.0% +/- 0.9%   89.5% +/- 0.9%


            Satisfaction of victims of              very/completely
                                                                         61.5% +/- 1.5%   59.9% +/- 1.4%
            domestic burglary, violent crime,              satisfied:                                      To increase by
                                                                                                                            To increase by   To increase by   To increase by
 SPI 1e     vehicle crime and road traffic                                                                     3% by
                                                                                                                                 0.9%             0.9%             0.9%
            collisions with respect to the                                                                   2007/2008
            overall service provided                        satisfied:   81.2% +/- 1.2%   79.5% +/- 1.2%


                                                                                                                                                                             Projected performance is actual
                                                                                                                                                                             performance for the 12 months
                                                                                                                                                                             ending June 05. Targets have
            Using the British Crime Survey, the percentage of                                                               To increase by   To increase by   To increase by
 SPI 2a                                                                  55.8% +/- 4.4%   54.5% +/- 5.0%    To increase                                                      been set to reach the PPAF
            people who think their local police do a good job                                                                    0.5%             0.5%             0.5%
                                                                                                                                                                             Excellent /Good grade trigger point
                                                                                                                                                                             and the family upper quartile within
                                                                                                                                                                             3 years.




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                                                                            Actual         Projected
Indicator
                                    Indicator                            Performance      Performance      Target 2005/06 Target 2006/07 Target 2007/08 Target 2008/09                         Comment
 Number
                                                                           2004/05          2005/06
                                                    very/completely
             Satisfaction of victims of racist                           55.8% +/- 6.4%   54.2% +/- 6.8%   To increase by
                                                           satisfied:                                                         To increase by   To increase by   To increase by
 SPI 3a      incidents with respect to the                                                                     3% by
                                                                                                                                   0.5%             0.5%             0.5%
             overall service provided                       satisfied:   81.9% +/- 4.9%   82.5% +/- 5.2%     2007/2008


             From 1(e), comparison of               very/completely                                                                                                              Projected performance is actual
                                                                         62.2% +/- 1.5%   60.5% +/- 1.4%   To increase by
                                                           satisfied:                                                                                                            performance for the 12 months
             satisfaction for white users with
SPI 3b(i)                                                                                                      3% by                                                             ending September 05. Targets
             respect to the overall service
                                                                                                             2007/2008                                                           have been set to reach the PPAF
             provided                                       satisfied:   81.6% +/- 1.2%   80.0% +/- 1.2%
                                                                                                                                                                                 Excellent/Good grade trigger point
                                                                                                                              To reduce the    To reduce the     To reduce the   and the family upper quartile within
             From 1(e), comparison of               very/completely                                                            gap by 1%        gap by 1%         gap by 1%      3 years.
                                                                         51.1% +/- 5.5%   50.9% +/- 5.4%
             satisfaction for users from                   satisfied:                                      To increase by
SPI 3b(ii)   visible minority ethnic groups                                                                    4% by
             with respect to the overall                                                                     2007/2008
             service provided                               satisfied:   76.3% +/- 4.7%   75.8% +/- 4.6%

             i) Percentage of PACE stop/search which lead to
             arrest by ethnicity of the person stopped: White                10.6%            5.2%                                                                               Projected data is actual data for
             persons                                                                                       Not appropriate                                                       Apr-Dec 05. It is not appropriate to
 SPI 3c                                                                                                                                   Monitoring indicator only
             ii) Percentage of PACE stop/search which lead to                                               to set target                                                        influence stop/searches and the
             arrest by ethnicity of the person stopped: Minority             16.3%            7.8%                                                                               resultant arrests with a target.
             ethnic persons

             Comparison of sanction detection rates for violence
             against the person offences by ethnicity of the                 34.3%            40.6%        Targets will be
             victim: White persons                                                                            set when                                                           Projected data is actual data for
                                                                                                                              To reduce the    To reduce the     To reduce the
 SPI 3d                                                                                                       sufficient                                                         Apr-Dec 05. A gap reduction target
             Comparison of sanction detection rates for violence                                                               gap by 1%        gap by 1%         gap by 1%
                                                                                                           baseline data is                                                      has been applied.
             against the person offences by ethnicity of the                 28.5%            32.3%            accrued
             victim: Minority ethnic persons

                                                                                                                                                                                 The proportion of people from
                                                                                                                                                                                 minority ethnic groups in the
             Proportion of police recruits from minority ethnic                                                                                                                  economically active population
             groups compared to the proportion of people from                                                                                                                    within Northumbria is 2.36%. The
 SPI 3e                                                                      2.8%             3.4%              5.0%              4.0%             4.0%               4.0%
             minority ethnic groups in the economically active                                                                                                                   targets have been set in excess of
             population                                                                                                                                                          this to remain challenging. The
                                                                                                                                                                                 force is pro-actively recruiting from
                                                                                                                                                                                 minority groups.

             Percentage of female police officers compared to
 SPI 3g                                                                      19.6%            20.8%             20.0%             21.0%            22.0%              23.0%
             overall force strength




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                                                                      Actual         Projected
Indicator
                                    Indicator                      Performance      Performance      Target 2005/06 Target 2006/07 Target 2007/08 Target 2008/09                           Comment
 Number
                                                                     2004/05          2005/06
                                                                      DOMAIN 1 - Reducing Crime: Statutory Indicators
                                                                                                                                                                             Projected performance is actual
            Using the British Crime Survey the risk of personal                                                       To reduce by       To reduce by      To reduce by      performance for the 12 months
 SPI 4a                                                            5.2% +/- 2.9%    5.8% +/- 2.3%       Reduce                                                               ending June 05. Targets have
            crime                                                                                                         0.6%               0.6%              0.6%
                                                                                                                                                                             been set to reach the PPAF
                                                                                                                                                                             Excellent /Good grade trigger point
            Using the British Crime Survey the risk of household                                                      To reduce by       To reduce by      To reduce by      and the family upper quartile within
 SPI 4b                                                            17.4% +/- 3.3%   17.6% +/- 3.0%      Reduce                                                               3 years.
            crime                                                                                                         0.5%               0.5%              0.5%

 SPI 5b     Violent crimes per 1,000 population                         18.3             17.3             17.7         -3% (16.8)          -3% (16.3)           -3% (15.8)

            Life threatening crime and gun crime per 1,000
 SPI 5e                                                                0.519            0.425             0.49         -2% (0.416)        -2% (0.408)       -2% (0.400)
            population
                                                                                                     New indicator
 SPI 5f     Acquisitive crime per 1,000 population                      23.1             21.1                          -2% (20.6)          -2% (20.2)           -2% (19.8)
                                                                                                        06/07
                                                                    DOMAIN 2 - Investigating Crime: Statutory Indicators
                                                                                                                                                                             Projected data is actual data for the
                                                                                                                                                                             12 months ending October 05.
                                                                                                                                                                             Targets are set out within the
                                                                                                                                                                             Criminal Justice System Business
                                                                                                                                                                             Plan 2006/07 and are set in order to
 SPI 6b     Percentage of offences brought to justice                  26.6%            28.9%            26.7%           29.9%                                               contribute to the Government PSA
                                                                                                                                                                             which aims to increase the number
                                                                                                                                                                             of offences for which an offender is
                                                                                                                                                                             brought to justice to 1.25 million
                                                                                                                                                                             nationally by 2008. Targets have
                                                                                                                                                                             not been set beyond 2006/07.

            Percentage of notifiable offences resulting in a
 SPI 7a                                                                25.4%            31.1%            26.4%        +0.5% (31.6%)     +0.5% (32.1%)     +0.5% (32.6%)
            sanction detection


                                                                                                                                                                             It is not appropriate to set a target
                                                                                                                                                                             for this indicator as this may affect
            Percentage of reported domestic violence incidents
 SPI 8a                                                                81.2%            83.8%         No target set                 Monitoring indicator only                the individual discretion of an officer
            where an arrest was made relating to the incident
                                                                                                                                                                             to arrest. A decision to arrest must
                                                                                                                                                                             not be influenced by a target.




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                                                                      Actual               Projected
Indicator
                                    Indicator                      Performance            Performance          Target 2005/06 Target 2006/07 Target 2007/08 Target 2008/09                     Comment
 Number
                                                                     2004/05                2005/06

                                                                                                                                                                                  This is a new indicator. Data for
                                                                                                                                                                                  this indicator will come from the
            Value of cash forfeiture orders and confiscation                                                                                                                      Joint Asset Recovery database and
 SPI 8c                                                                            New indicator for 2006/07                                Monitoring indicator only
            orders per 1,000 population                                                                                                                                           RDS. Targets wil be considered
                                                                                                                                                                                  once baseline data has been
                                                                                                                                                                                  accrued.

                                                                     DOMAIN 3 - Promoting Safety: Statutory Indicators

            (i) Number of people killed or seriously injured in                                                                                                                   Projected data is actual data for the
                                                                        629                     631              To reduce           -2%              -2%               -2%       12 months ending October 05. By
            road traffic collisions
                                                                                                                                                                                  reducing the number of people
 SPI 9a                                                                                                                                                                           killed or seriously injured by 6% the
            (ii) Number of people killed or seriously injured in                                                                                                                  force may improve from a grade of
            road traffic collisions per 100 million vehicle km          6.0                     6.1              To reduce           -2%              -2%               -2%       good to excellent for this SPI within
            travelled                                                                                                                                                             PPAF gradings.
            Using the British Crime Survey, the fear of crime:
                                                                                                                                 To reduce by    To reduce by      To reduce by
            (i) Percentage with high levels of worry about         9.1% +/- 2.2%          10.1% +/- 3.0%         To reduce
                                                                                                                                     0.5%            0.5%              0.5%
            burglary
 SPI 10a    (ii) Percentage with high levels of worry about car                                                                  To reduce by    To reduce by      To reduce by
                                                                   14.0% +/- 3.6%         14.9% +/- 4.1%         To reduce
            crime                                                                                                                    0.8%            0.8%              0.8%
            (iii) Percentage with high levels of worry about                                                                     To reduce by    To reduce by      To reduce by   Projected performance is actual
                                                                   18.1% +/- 4.0%         18.0% +/- 5.0%         To reduce
            violent crime                                                                                                            1.0%            1.0%              1.0%       performance for the 12 months
                                                                                                                                                                                  ending June 05. Targets have been
                                                                                                                New SPI for                                                       set to reach the PPAF Excellent
                                                                                                               05/06 although                                                     /Good grade trigger point and the
            Using the British Crime Survey, perceptions of anti-
                                                                                                                  has been       To reduce by    To reduce by      To reduce by   family upper quartile within 3 years.
 SPI 10b    social behaviour - % with high levels of perceived     16.3% +/- 3.7%         17.8% +/- 4.9%
                                                                                                               measured prior        1.4%            1.4%              1.4%
            anti-social behaviour
                                                                                                                to this within
                                                                                                                   the BCS

            Using the British Crime Survey, perceptions of local
                                                                                                               New indicator     To reduce by    To reduce by      To reduce by
 SPI 10c    drug use/drug dealing - % who perceive that people          N/A               26.5% +/- 6.2%
                                                                                                                  05/06              0.5%            0.5%              0.5%
            using/dealing drugs are a problem in the local area




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                                                                      Actual        Projected
Indicator
                                    Indicator                      Performance     Performance       Target 2005/06 Target 2006/07 Target 2007/08 Target 2008/09                    Comment
 Number
                                                                     2004/05         2005/06
                                                                     DOMAIN B - Resource Usage: Statutory Indicators

                                                                                                                                                                       Targets were set to meet the
                                                                                                                                                                       requirements of the NPP 2005/08
            Percentage of police officer time spent on frontline                                                                                                       which expected forces to achieve a
 SPI 11a                                                              65.6%            N/A               66.7%           69.7%           72.5%
            duties                                                                                                                                                     frontline policing percentage of
                                                                                                                                                                       72.5% by 2007/08. Targets have
                                                                                                                                                                       not been set beyond this.

                                                                                                     Achievement of Achievement of Achievement of Achievement of
                                                                                                        cashable        cashable        cashable        cashable
            Delivery of cashable and non-cashable efficiency                      2.4% cashable &    (1.5%) and non- (1.5%) and non- (1.5%) and non- (1.5%) and non-
 SPI 12a                                                               N/A                              cashable        cashable        cashable        cashable
            targets                                                              3.5% non cashable
                                                                                                         (1.5%)          (1.5%)          (1.5%)          (1.5%)
                                                                                                        efficiency      efficiency      efficiency      efficiency
                                                                                                         targets         targets         targets         targets
                                                                                                                                                                       The targets have been set on the
                                                                                                                                                                       basis of reducing sickness by 1 day
                                                                                                                                                                       per officer/police staff per year.
            Average number of working hours lost per annum                                                                                                             Daily rates have been converted
 SPI 13a                                                               76.3            79.6               72.0            76.2            67.6            57.9
            due to sickness per police officer                                                                                                                         into hours. This has been
                                                                                                                                                                       undertaken differently this year,
                                                                                                                                                                       therefore, the targets have been
                                                                                                                                                                       amended accordingly. The hourly
                                                                                                                                                                       conversion is now more
                                                                                                                                                                       representative of shift lengths. The
                                                                                                                                                                       police officer target for 2006/07
                                                                                                                                                                       enables the force to achieve a good
            Average number of working hours lost per annum                                                                                                             assessment within PPAF. The
 SPI 13b                                                               80.5            70.4               66.6            62.0            54.2            46.5
            due to sickness per police staff member                                                                                                                    targets have been set in line with
                                                                                                                                                                       the OHU 5 year plan. The force is
                                                                                                                                                                       receiving £2m over 5 years in line
                                                                                                                                                                       with this plan.




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                                                                   Appendix 2 - Local Domain Indicators
                                                                      Actual        Projected
Previous                                                                                         Target       Target
                                  Indicator                        Performance     Performance                                            Comment
   Ref                                                                                           2005/06      2006/07
                                                                     2004/05         2005/06

 LRC 5     Criminal damage offences per 1,000 population               29.6            26.7       28.5       -4% (25.6)


  N/A      Sanction detection rate for burglary                       12.0%           15.1%       N/A      +1.2% (16.3%)

                                                                                                                         The local domain will change from year to
  N/A      Sanction detection rate for vehicle crime                  11.3%           14.7%       N/A      +1.2% (15.9%) year depending on the local priorities
                                                                                                                         highlighted via consultation, the Control
                                                                                                                         Strategy and continuous improvement. It is
           Victims of crime being kept informed - Would you say    New indicator                            Increase by
  N/A                                                                                 65.6%       N/A                    therefore not appropriate to set targets
           you were kept informed of progress without asking?       for 2006/07                                  2%
                                                                                                                         beyond 2006/07.
           Attendance at incidents - How satisfied were you with   New indicator                            Increase by
  N/A                                                                                 80.4%       N/A
           the time taken for an officer to attend?                 for 2006/07                                  2%

                                                                   New indicator
  N/A      Anti-social behaviour i)Youth and ii)Non-youth                              N/A        N/A      Reduce by 5%
                                                                    for 2006/07
                                                                       Appendix 3 - Local Management Indicators
                                                               Actual    Projected
Previous                                                                                 Target          Target         Target          Target
                              Indicator                     Performance Performance                                                                                    Comment
   Ref                                                                                   2005/06         2006/07        2007/08         2008/09
                                                              2004/05     2005/06
                                                                         Amended                                                                    This is an amended indicator. Previously the
 LCF 2     No. of complaints per 1,000 employees                N/A
                                                                          indicator    None set:
                                                                                                                                                    measures related to police officers only. In
                                                                                      monitoring PI             Monitoring indicator only
                                                                                                                                                    order to bring this in line with IPCC reporting,
                                                                         Amended          only
 LCF 3     Percentage of all complaints substantiated           N/A                                                                                 this has been extended to reflect all staff.
                                                                          indicator

           (i) Number of Police and Criminal Evidence Act
           1984 (PACE) stop/searches of minority ethnic        12.3         12.4           Not                                                      It is not appropriate to influence
 LCF 4     persons per 1,000 population                                               appropriate to            Monitoring indicator only           stop/searches and the resultant arrests with a
                                                                                        set target                                                  target.
           (ii) The number of PACE stop/searches of white
                                                               17.9         21.7
           persons per 1,000 population

 SPI 5a    Domestic burglaries per 1,000 households            13.0         10.8           12.8         -2% (10.6)     -2% (10.4)      -2% (10.2)

 SPI 5c    Robberies per 1,000 population                      0.845       0.739          0.828         -2% (0.724)   -2% (0.710)     -2% (0.696)

 SPI 5d    Vehicle crimes per 1,000 population                 11.5         11.2           11.3         -2% (11.0)     -2% (10.8)      -2% (10.5)

 LRC 1     Total recorded crimes per 1,000 population          102.1        94.7          100.0         -2% (92.8)     -2% (90.9)      -2% (89.1)

           Percentage of domestic burglaries where the
 LRC 2     property has been burgled in the previous 12        11.2%       9.6%           11.1%                 Monitoring indicator only           Projected data is actual data for Apr-Dec 05
           months
                                                                                                                                                    Projected performance is actual performance
                                                                                                                                                    for the 12 months ending 31 Oct 05. Targets
                                                                                                                                                    are set out within the Criminal Justice System
                                                                                                                                                    Business Plan 2006/07 and are set in order to
                                                                                      To achieve       To achieve
 SPI 6a    Number of offences brought to justice (OBTJ)        37827       39361                                                                    contribute to the Government PSA which
                                                                                      37257 OBTJ       39488 OBTJ
                                                                                                                                                    aims to increase the number of offences for
                                                                                                                                                    which an offender is brought to justice to 1.25
                                                                                                                                                    million nationally by 2008. Targets have not
                                                                                                                                                    been set beyond 2006/07.

 LIC 1     Percentage of total recorded crimes detected        28.6%       33.9%          29.1%        +0.5% (34.4%) +0.5% (34.9%) +0.5% (35.4%)
                                                                                               Appendix 3 - Local Management Indicators
                                                                                      Actual    Projected
Previous                                                                                                         Target       Target          Target          Target
                                                 Indicator                         Performance Performance                                                                                  Comment
   Ref                                                                                                           2005/06      2006/07         2007/08         2008/09
                                                                                     2004/05     2005/06
                                                                                                                                                                          Previously, indicators relating to file
                            % of expedited files submitted to CPS in a timely                                                                                             submission were based on Home Office key
                                                                                          Amended indicator 2006/07           95.0%            95.0%              95.0%
                            fashion                                                                                                                                       performance indicators which have
                                                                                                                                                                          subsequently been withdrawn. Timeliness
                                                                                                                                                                          and quality were measured together but sub-
   Amended from LIC 2 - 5




                            % of expedited files of evidence submitted to                                                                                                 divided into adults and youths. As adults and
                            CPS that were fully satisfactory or sufficient to             Amended indicator 2006/07           95.0%            95.0%              95.0%   youths are treated with equal priority, it has
                            proceed                                                                                                                                       been decided that it is more appropriate to
                                                                                                                                                                          measure all files together but to separate
                                                                                                                                                                          timeliness and quality. The 95% targets for
                            % of full files submitted to CPS in a timely fashion          Amended indicator 2006/07           75.0%                                       expedited files have been set as a service
                                                                                                                                                                          standard. The targets for full files have been
                                                                                                                                                                          set to reflect current performance and future
                                                                                                                                                                          changes which will be implemented. Average
                                                                                                                                                                          performance during 2005 for timeliness of full
                            % of full files of evidence submitted to CPS that                                                                                             files has been 63% and 93% for fully
                                                                                          Amended indicator 2006/07           94.0%                                       satisfactory and sufficient to proceed.
                            were fully satisfactory or sufficient to proceed
                                                                                                                                                                          Targets beyond 2006/07 will be set once the
                                                                                                                                                                          impact of new systems has been established.

 LIC 6a                     Percentage of domestic burglaries detected                13.3%        17.5%         14.6%                Monitoring indicator only

                            Percentage of violent crimes detected                                                                     Monitoring indicator only           These indicators have had targets in the past,
 LIC 6b                                                                               53.9%        62.6%         54.7%
                                                                                                                                                                          however, they have now been replaced with
                                                                                                                                                                          sanction detection rate targets which
 LIC 6c                     Percentage of robberies detected                          22.0%        24.5%         23.3%                Monitoring indicator only
                                                                                                                                                                          contribute directly to OBTJs

 LIC 6d                     Percentage of vehicle crimes detected                     13.0%        15.8%         13.6%                Monitoring indicator only

 LPS 1a                     Percentage of racist incidents finalised                  88.7%        86.2%         90.0%         93%              96%               99%     Projected data is actual data for Apr-Nov 05

                            Of LPS 1a, the percentage concluded with a
 LPS 1b                                                                               44.1%        49.8%         55.0%         52%              53%               54%     Projected data is actual data for Apr-Nov 05
                            positive result
                            Percentage of victims of reported domestic                                         None set:
 LPS 2                      violence incidents that were victims of a reported        47.6%        48.1%      monitoring PI           Monitoring indicator only
                            domestic violence incident in the previous 12                                         only
                                                                             Appendix 3 - Local Management Indicators
                                                                  Actual    Projected
Previous                                                                                        Target     Target      Target      Target
                                Indicator                      Performance Performance                                                                            Comment
   Ref                                                                                          2005/06    2006/07     2007/08     2008/09
                                                                 2004/05     2005/06
           Percentage of road traffic collisions involving
 LPS 3     death or personal injury in which at least one         2.5%             3.6%        To reduce   To reduce   To reduce   To reduce
           driver tested positive for alcohol or drugs
           No. of road traffic collisions involving death or
 LPS 4                                                             191             150         To reduce   To reduce   To reduce   To reduce
           serious injury to pedestrians

                                                                                                                                               This is a service standard indicator. It has
 LHP 3  Answer % of 999 calls within 10 seconds                                                                                                been amended from 95% in 15 seconds to
                                                                    Amended Indicator for 2006/07           90.0%       90.0%       90.0%
amended (including lost calls)                                                                                                                 90% in 10 seconds to reflect National Call
                                                                                                                                               Handling Standards (NCHS).

                                                                                                                                               This is a service standard indicator. It is a
                                                                                                                                               suggested new indicator following a
           Percentage of all 999 calls from the service                                                                                        recommendation by HMIC within the thematic
  New                                                                    New Indicator for 2006/07          98.0%       98.0%       98.0%
           provider answered within 2 minutes                                                                                                  report on contact management entitled 'First
                                                                                                                                               Contact'. It was suggested that this additional
                                                                                                                                               service level be introduced with NCHS.

           Respond to % of incidents requiring immediate
                                                                  91.8%           91.8%          95.0%      95.0%       95.0%       95.0%      This is a service standard indicator
           response within 10 minutes in an urban area
 LHP 4
           Respond to % of incidents requiring immediate
                                                                  95.4%           94.3%          95.0%      95.0%       95.0%       95.0%      This is a service standard indicator
           response within 20 minutes in a rural area

           Percentage of non-urgent telephone calls
 LHP 6                                                            94.4%           95.0%          95.0%      95.0%       95.0%       95.0%      This is a service standard indicator
           answered within 30 seconds (including lost calls)
                                                                                                                                               Targets are based on future pro-active
                                                                                                                                               targeting - attracting females into the
           Percentage of new appointments to the police
 LRU 1                                                            37.4%           35.8%          40.0%      40.0%       40.0%       40.0%      organisation. The expected increase in
           strength which is female
                                                                                                                                               recruits will assist in the achievement of
                                                                                                                                               targets within SPI 3g.
           Percentage of minority ethnic police officers in
 LRU 4                                                            1.26%            1.4%          1.625%     1.750%      1.875%      2.00%
           the force
           Number of medical retirements of police officers
 LRU 5a                                                            1.0              1.2              1.5      1.5         1.5         1.5
           per 1,000 officers
                                                                          Appendix 3 - Local Management Indicators
                                                                  Actual    Projected
Previous                                                                                    Target        Target           Target          Target
                               Indicator                       Performance Performance                                                                                   Comment
   Ref                                                                                      2005/06       2006/07          2007/08         2008/09
                                                                 2004/05     2005/06
           Number of medical retirements of police staff per
LRU 5b                                                             0.0         1.1            1.5            1.5             1.5               1.5
           1,000 employees

   MI      Recorded Crime BCS Comparator                          64.7         58.7           63.0        -2% (57.5)      -2% (56.3)      -2% (55.2)

           i) Number of Class A drug supply offences                                     Indicator kept
   MI                                                             1.52         1.89
           brought to justice per 10,000 population                                      for monitoring
           ii) Of these, the percentage which related to                                    purposes
   MI                                                             20.4%       17.4%                                Monitoring indicator only
           cocaine                                                                            only,
           iii) Of these, the percentage which related to                                 therefore no
   MI                                                             43.1%       46.6%         target set
           heroin
           Of the percentage of reported domestic violence
           incidents where an arrest was made relating to
   MI                                                             79.3%       80.8%      No target set             Monitoring indicator only
           the incident (SPI 8a), the percentage of partner-
           on-partner violence
           Percentage of time spent on frontline policing by
  N/A                                                             58.7%        N/A       No target set             Monitoring indicator only
           both police officers and police staff
           The percentage of police officer time spent on
                                                                  15.2%        N/A       No target set             Monitoring indicator only
           the activity of visible patrol

           % of police officer complaints locally resolved        51.8%       34.9%      No target set             Monitoring indicator only           Projected data is actual data for Apr-Dec 05

           % of police officer complaints completed within
                                                                  30.9%       44.9%      No target set             Monitoring indicator only           Projected data is actual data for Apr-Dec 05
           120 days
           Violent offences committed by a stranger per
                                                                   3.8         3.6       No target set             Monitoring indicator only
           1000 population
           Violent offences committed in a public place per
                                                                  11.6         11.1      No target set             Monitoring indicator only
           1000 population
           Violent offences committed under the influence
                                                                   2.5         3.9       No target set             Monitoring indicator only
           of intoxicating substances per 1000 population
           Violent offences committed in connection with
                                                                   1.5         1.0       No target set             Monitoring indicator only
           licensed premises per 1000 population
           Number of RTCs involving death or serious
                                                                  0.41         0.38      No target set             Monitoring indicator only
           injury per 1000 population
                                                                         Appendix 3 - Local Management Indicators
                                                                 Actual    Projected
Previous                                                                                  Target        Target          Target          Target
                               Indicator                      Performance Performance                                                                                 Comment
   Ref                                                                                    2005/06       2006/07         2007/08         2008/09
                                                                2004/05     2005/06
           Number of PACE stops (encounters) per 1000
                                                                  N/A         37.2      No target set           Monitoring indicator only
           population (white)
           Number of PACE stops (encounters) per 1000
                                                                  N/A         20.5      No target set           Monitoring indicator only
           population (minority ethnic)
           Vehicle interference offences per 1000
                                                                 1.84         1.75      No target set   -2% (1.72)     -2% (1.69)      -2% (1.65)
           population


           Sanction detection rate for criminal damage           11.9%       15.3%      No target set +0.5% (15.8%) +0.5% (16.3%) +0.5% (16.8%)

           Sanction detection rate for vehicle interference      6.5%        9.8%       No target set +0.5% (10.3%) +0.5% (10.8%) +0.5% (11.3%)
           Sanction detection rate for violent crime             43.4%       54.1%      No target set +0.5% (54.5%) +0.5% (55.0%) +0.5% (55.5%)
           Sanction detection rate for robberies                 20.5%       24.0%      No target set +0.8% (24.8%) +0.8% (25.6%) +0.8% (26.4%)

           Timeliness of staff PDRs                               N/A         N/A         100.0%         100.0%         100.0%          100.0%      This is a service standard indicator
                                 Appendix 4 - Indicators Proposed for Deletion

Ref      Indicator                                              Comment


LRC 3    Number of young offenders                          The indicator relating to anti-social behaviour (youth) is a
                                                            more outcome based indicator and is in line with
         Percentage of young offenders who re-offend within consultation returns. The indicator relating to the number
LRC 4                                                       of young offenders is directionally ambiguous.
         12 months of a reprimand or final warning

LHP 7    Percentage of police officers in operational posts

         Percentage of police officers in operational support
LRU 2                                                           Activity Based Costing has superseded these indicators.
         posts

         Percentage of police officers in organisational
LRU 3
         support posts

                                                                This indicator formed SPI 3f in 2005/06 but has been
                                                                deleted by the Home Office as an SPI as the number of
         Ratio of officers from minority ethnic groups
SPI 3F                                                          resignations in many forces was too small for robust
         resigning to all officer resignations
                                                                statistical assessment. This indicator would hold no merit
                                                                being retained as a local management indicator.
                                                Appendix 5 - Indicator Definitions

Indicator                                                 Definition
New Local Domain Indicators

                                                          Criminal damage is defined by the Home Office Counting Rules for Recorded Crime
                                                          and consists of: arson; criminal damage and racially or religiously aggravated
                                                          criminal damage to a dwelling, a building other than a dwelling, a vehicle, or other
Criminal damage offences per 1,000 population
                                                          criminal damage; and threat or possession with intent to commit criminal damage
                                                          (Home Office codes 56, 58 & 59). The population data used will be the most recent
                                                          mid year estimate issued by ONS.

                                                          Burglary dwelling is defined by the Home Office Counting Rules for Recorded Crime
                                                          (Home Office codes 28 & 29). A sanction detection is a detection resulting in
Sanction detection rate for burglary                      charge, summons or caution, or where the offender has asked for an offence to be
                                                          taken into consideration at court, or which a penalty notice for disorder (or other
                                                          relevant offences) has been issued.


                                                          Vehicle crime is defined by the Home Office Counting Rules for Recorded Crime
                                                          (Home Office codes 37.2, 45 & 48). A sanction detection is a detection resulting in
Sanction detection rate for vehicle crime                 charge, summons or caution, or where the offender has asked for an offence to be
                                                          taken into consideration at court, or which a penalty notice for disorder (or other
                                                          relevant offences) has been issued.



                                                         This question is asked of victims of RTCs, violent crime, burglary, vehicle crime and
Victims of crime being kept informed - Would you say you
                                                         racist incidents within the user satisfaction surveys. The measure is based on the
were kept informed of progress without asking?
                                                         proportion of 'yes' responses.
                                                          This question is asked of victims of RTCs, violent crime, burglary, vehicle crime and
Attendance at incidents - How satisfied were you with the racist incidents within the user satisfaction surveys. The measure is based on the
time taken for an officer to attend?                      proportion of those victims who are completely, very or fairly satisfied with the time
                                                          taken for an officer to attend.


                                                           Anti-social behaviour includes incidents such as substance misuse, street drinking,
                                                           begging, prostitution related activity, abandoned vehicles, vehicle related nuisance,
Anti-social behaviour i)Youth and ii)Non-youth per 1,000
                                                           noise, rowdy/nuisance behaviour, hoax calls, abandoned 999 calls, malicious
population
                                                           communications, animal-related problems and liquor licensing offences. The
                                                           population data used will be the most recent mid year estimate issued by ONS.

New Statutory Performance Indicators

                                                           Acquisitive crime is defined by the Home Office Counting Rules for Recorded Crime
                                                           (Home Office codes 28, 29, 34B, 37.2, 45, 48, 126, 39 & 44). These codes measure
SPI 5F: Acquisitive crime per 1,000 population             domestic burglary, personal robbery, vehicle crime, theft from the person of another
                                                           and theft/unauthorised taking of a pedal cycle. The population data used will be the
                                                           most recent mid year estimate issued by ONS.

                                                           Confiscation orders are available following a conviction. The purpose is to recover
                                                           the financial benefit that the offender has obtained from crime. A cash forfeiture
SPI 8C: Value of cash forfeiture orders and confiscation   order is a civil power to order the civil forfeiture of cash which has been seized and
orders per 1,000 population                                detained on the basis that it is the proceeds of, or intended for use in, crime. No
                                                           conviction is required for the forfeiture of the cash to be ordered. The population
                                                           data used will be the most recent mid year estimate issued by ONS.

								
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