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									                                                Office Administration – Medical 
                                                       Ontario College Diploma

                                         Program Profile for Second Career

                                   INSTITUTION INFORMATION
Name of
                    Sheridan College Institute of Technology & Advanced Learning
                    Trafalgar Road Campus: 
                    1430 Trafalgar Road, Oakville L6H 2L1 
                    Davis Campus: 
                    7899 McLaughlin Road 
                    Brampton, Ontario  L6V 1G6 

Locations:          Skills Training Centre  
(Campus Location    407 Iroquois Shore Road 
of Program is in    Oakville, ON  
                    L6H 1M3 
                    Website Address:  www.sheridaninstitute.ca 
                    All 3 Sheridan campuses are accessible by local public transit, with convenient 
                    connections to GO Transit. Visit:  
                    Sheridan’s home page/About Sheridan/Campus Locations/How to Get to 

                    Second Career Coordinator:  Rossana Gorys 
                    Phone:  905‐459‐7533 or 905‐845‐9430 ext. 5068 
Contact Person:
                    Fax:  905‐874‐4375 
                    E‐mail:  rossana.gorys@sheridaninstitute.ca 

                    1. If you have been provided with a Second Career/Ontario Skills Development 
                       Application Package by your Employment Assessment Centre, we will be 
                       pleased to advise you if you meet the admission requirements of the 
                       program(s) in which you are interested. If you do not meet all admission 
                       requirements, we will also provide you with information about how you can 
                       most efficiently obtain the necessary prerequisites.  
Process/Letter of
Acceptance:         2. If you meet admission requirements for your chosen program, we encourage 
                       you to apply to your chosen program through the Ontario College 
                       Application Service (OCAS) at:  www.ontariocolleges.ca. there is an 
                       application fee (please retain your receipt for this fee). 
                    3. If you are accepted into the program, you will receive an offer of admission 
                       and fee invoice from the College. You will need to attach a copy of this 
                                                   Office Administration – Medical 
                                                          Ontario College Diploma

                                            Program Profile for Second Career

                           document to your Second Career application. 

Certification of       Sheridan is an Ontario Public College and is certified to issue T2202A tax
School:                receipts.
                       Sheridan recognizes that some students who enter a program at the College will
                       have earned postsecondary credits at other recognized postsecondary institutions
                       and may wish to apply these credits towards the Sheridan credential. Advanced
                       standing refers to the transferring of credit earned at another recognized post-
                       secondary institution towards a Sheridan credential.

                       Students may apply to receive advanced standing for specific Sheridan course(s)
                       based on the successful completion of similar courses at other recognized
                       postsecondary institutions subject to meeting applicable Sheridan policies.
                       Candidates must have achieved a minimum course grade of 65% or the minimum
                       pass for promotion within the program, whichever is higher, for a request for
                       advanced standing to be considered.

                       Courses considered for advanced standing must have been completed within five
                       years prior to the request.

                       Please refer to the full Advanced Standing policy on Sheridan’s Policies and
                       Procedures website for specific details. Mac users please note: you must use
                       Firefox, Opera or Netscape to access the documents on the Policies and
                       Procedures website.
                                       PROGRAM INFORMATION
                       Office Administration – Medical: Ontario College Diploma
                       Ontario Secondary School Diploma or equivalent, including these required

                              One English, Grade 12 (ENG4C or ENG4U)

                       Mature student status.

                       Mature students do not possess a secondary school diploma or equivalent and
                       are 19 years of age before the starting date of the program.
                       Mature students who apply to Sheridan’s certificate and diploma programs must
                       demonstrate their ability to work at the postsecondary level in one of two ways:

                              By successfully completing equivalency testing in English and/or
                               mathematics and/or; science or
                              By completing a program of academic upgrading at a level appropriate to
                               the program of choice.

                       Mature students must demonstrate proficiency in meeting specific program
                                                   Office Administration – Medical 
                                                          Ontario College Diploma

                                           Program Profile for Second Career


                   If you do not have the required English, you may wish to enrol in the Academic
                   and Career Entrance program at Sheridan to obtain equivalent credits.
                   Preparatory training such as academic upgrading is eligible for Second Career
                   funding, subject to the approval of Employment Ontario.

                   APPLICANT SELECTION

                    Eligible applicants are selected on the basis of previous academic achievement
                   (the average of their six highest senior-level credits, including required courses).
                   Although not a requirement, Grade 12 mathematics or equivalent and basic
                   computer skills are recommended.

                   Applicants who do not meet the admission requirements for this program will be
                   assessed and advised individually and may be considered for other, related


                   Admission at an advanced level into Year 2 (Term 3) is available to applicants

                              Appropriate postsecondary education in office administration
                              Prior Learning Assessment (PLA) process
                              Advanced standing or transfer of relevant credits earned at another
                               recognized postsecondary institution

                           09/2010               01/2011             09/2011              01/2012
Start/End dates:   1                         2                   3                    4
                           04/2012               04/2012             04/2013              04/2013

                   This is a full time program over 2 years: (4 semesters of 14 weeks each)
                   Hours per week: 18 (daytime hours between 8:00 a.m. and 6:00 p.m., Monday to

                   Approximate hours of hands on training: In term 4, students have the option to do
                   an unpaid field placement 2 days a week, for a total of 180 hours.

Program Length/
Hours/Weeks:       Programs starting in September have a four month break (May-August) between
                   first and second year. The Christmas break is approximately 3 weeks, and breaks
                   between semesters are two weeks.

                   Programs starting in January go straight through with a maximum break of 3
                   weeks over Christmas and two week breaks between semesters.

                   Students will be notified of their class schedule and timetable prior to the
                   beginning of each semester.
Class Size:        Approx. 35
                                                 Office Administration – Medical 
                                                        Ontario College Diploma

                                          Program Profile for Second Career

Course Outline:      See Program Outline section below
                     The non-refundable application processing fee paid to Ontario Colleges covers
Registration Fee:
                     application processing for one application cycle.
                     • Year One $3,577.00
Annual Tuition       • Year Two $3,425.00
(2010/11):           Tuition fees are regulated by the Ministry of Training, Colleges and Universities
                     and a change could be made by action of the Ontario Government.

                     The 2010/11 parking fee schedule is:
                        • One Month: $72
Parking:                • One term (September to January): $166
                        • Two terms (September to May): $306
                        • Three terms (September to August): $367
                     Textbooks and supplies typically may be as much as $600 each term.


Payment Policy:      Fees can be paid in full for the whole program, or per term. The fee payment
                     deadline is approximately 2 weeks before the start of the term.

                     If you withdraw by the tenth scheduled day of the first term, then all fees are
Refund Policy:       refunded. If you withdraw by the tenth scheduled day of the second term, then all
                     second term fees are refunded. In either case, an administrative processing
                     charge is withheld.

                     Sheridan’s two-year (16 months) Office Administration– Medical diploma program
                     equips you with the skills you need to work productively in a busy health care
                     office or setting. Your training will cover a broad range of topics including:

                            Medical office procedures
                            Medical terminology, anatomy and physiology
                            Medical e-billing and scheduling
                            Medical transcription and techniques
                            Employment preparation and supervisory management

Your Second          During your first year, you will receive foundational training in office software
Career in Office     applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Administration –     and general office skills. In your second year of medical administration
Medical:             coursework, you will learn to use specialized medical software, OHIP billing,
                     electronic calendaring and scheduling, and communication software applications.

                     By the time you graduate from the Medical Office Administration program, you will
                     be able to:

                            Provide specialized administrative support to medical professionals
                            Produce accurate medical documents using a variety of specialized
                             medical software applications
                            Record OHIP billing information electronically
                            Conduct research on the Internet
                            Apply scheduling and task coordination skills
                                                Office Administration – Medical 
                                                       Ontario College Diploma

                                         Program Profile for Second Career

                           Demonstrate essential interpersonal skills
                           Develop customer service skills through simulated patient encounters
                           Display excellent written and oral communication skills

                    Field Placement Opportunity

                    During Term 4 of your medical administration program, you will have an option to
                    participate in either a Medical Simulation course or Field Placement (two days per
                    week) course. Either option prepares you for entry-level administrative support in
                    a medical office or setting. This is an excellent opportunity to gain work
                    experience and to evaluate different career paths

                    Enhanced Learning Through Mobile Computing

                    Sheridan’s advanced mobile computing teaching environment gives you 24/7
                    access to the course materials and software applications used in class. Using
                    your personal laptop computer, you can perform class activities, complete
                    assignments, and e-communicate with your professors and classmates. Mobile
                    computing gives you freedom and flexibility that lead to greater learning.

                    Professional Certification

                    When you complete this medical administration program, you will be eligible for
                    Ontario Medical Secretaries Association (OMSA) certification.

                    The Medical Office Administration program is located at the Davis Campus in
                    Brampton, Ontario.

                    Sheridan — where employers look for outstanding hires. When you graduate
                    from this medical administration diploma program, you will be fully prepared to
                    take an entry-level position in a health care facility or medical office. Currently,
                    there are an estimated 1,339 potential medical employers, excluding dental
                    offices, in the Halton/Peel regions.1 Potential employers include such
                    organizations as:

                           Health care organizations
                               o Extendicare
                               o Canadian Home Health Care Inc.
Employment                 Hospitals
Prospects/Success              o Credit Valley Hospital
Factors:                       o William Osler Health Centre
                               o Oakville Trafalgar Memorial Hospital
                           Doctor’s offices or clinics
                               o Medical Associates of Meadowvale
                               o Queen Square Doctors
                               o Oakview Fertility Centre
                               o The Plastic Surgery Clinic
                           Corporations
                               o AssessMed Inc.
                               o Hoffmann-La Roche Ltd.
                                                   Office Administration – Medical 
                                                          Ontario College Diploma

                                            Program Profile for Second Career

                                    o   Vital Aire Healthcare

                       “The Medical Office Administration program was my passage to a new life.
                       With the guidance of the amazing teachers, along with the program
                       curriculum, I was able to apply what I learned at school in the real world…
                       Thank you Sheridan College and all my professors … I am forever grateful.”
                       Lisa Belmonte, Medical Office Administrator/Transcriptionist, The Plastic
                       Surgery Clinic, Mississauga

                       1 Source: Medical Re-instatement Proposal, Sheridan College, 2008

                       Alumni of Sheridan can access all in-person and web-site Career Centre’s
                       services for assistance in Career Counselling and Employment Advising for one
                       year after their graduation date. After one year, they can access all web-site
                       services including jobs.sheridan (our on-line job posting system).

Method of              Courses are instructor-led. Students will engage in a variety of applied learning
Instruction:           and experiential activities and will complete multiple industry projects.
                       Students will have access to computers in open access computer labs.
Qualifications:        College faculty are hired based on a combination of industry experience and
                       academic qualifications. Most full-time faculty have relevant Master’s degrees
                       and/or professional certifications where applicable to their field of expertise.

                       Faculty are provided with opportunities to engage in professional development to
                       ensure currency in their field as well as proficiency in teaching adults.

                       All Sheridan’s programs are designed and kept up to date with input from
                       Program Advisory Committees that include representation from employers and
                       industry organizations.
Curriculum Design:
                       Network for Innovation & Leadership in Education at Sheridan (NILES) at
                       Sheridan oversees the design of new programs and courses and maintains a
                       schedule of program review to keep programs up to date.
                       Students have the opportunity to complete a formal evaluation of the course and
                       instructor at the end of each course.

                       In addition, students can participate in the Student Satisfaction Survey to evaluate
Evaluation of
                       their program.
Courses and
                       Public colleges must survey students, graduates and employers as mandated by
                       the Ministry of Training, Colleges and Universities to obtain information on Key
                       Performance Indicators (KPIs). Please visit Please visit: Sheridan Home Page,
                       About Sheridan, Sheridan at a Glance, Key Performance Indicators (KPIs).

                       Sheridan classrooms and campus facilities are accessible and are designed to
Physical Facilities:   support a wide range of applied learning activities. Classrooms and labs are
                       equipped with modern technology, including digital AV teaching and learning aids.
                                                 Office Administration – Medical 
                                                        Ontario College Diploma

                                          Program Profile for Second Career

                   At the Davis and Trafalgar Road campuses, gyms and fitness centres, full-service
                   cafeterias, modern learning resource centres and vibrant student centres
                   contribute to supporting student learning and life. Both campuses have attractive
                   grounds that provide a relaxing counterpoint to the hustle and bustle of student

                   As a public college, Sheridan is able to offer a full range of student services and

                   Athletics and Recreation

                   Career Centre (job search assistance): available for one year following graduation

                   Counselling and Special Needs Services
Supports and       Disability Services
Available:         Library Services

                   Peer Tutoring and Mentoring

                   Health Services

                   Student Advisement Centre

                   Student Union

                   The Disability Services Office facilitates equal access for eligible students with
                   disabilities by coordinating reasonable academic accommodations and support
                   services. Accommodation plans and services are tailored to correspond with the
                   disability related needs of each student and are determined based on the
                   documentation provided and program specific requirements.

                                                     Office Administration – Medical 
                                                            Ontario College Diploma

                                              Program Profile for Second Career

                                         PROGRAM OUTLINE

                                                                                        Hours /
Course code:        Course Name:
Semester 1:

COMM 19599          Business English 1                                                       3

APPL 19730          Word Processing Applications                                             3

APPL16367           Spreadsheets and Presentations                                           3

OADM 18823          Document Processing and Proficiency                                      3

OADM19402           Office Administration Studies                                            3

GNED                General Education Elective                                               3

                    TOTAL HOURS PER WEEK                                                     18

Semester 2:

OADM 17028          Integrated Office Applications                                           3

COMM 23431          Business English 2                                                       3

OADM 29599          Advanced Document Processing                                             3

MATH12115           Business Math Applications                                               3

ACCG 15910          Accounting                                                               3

OADM18263           Medical Office Procedures                                                3

                    TOTAL HOURS PER WEEK                                                     18

Semester 3:

OADM 29798          Medical E‐Billing and Scheduling                                         3

OADM 14857          Medical Terminology for Office Administrators                            3

OADM 17198          Medical Documents and Techniques                                         3

APPL 26783          Advanced Word Processing                                                 3

FLPL23921           Workplace Preparation                                                    2
                                                     Office Administration – Medical 
                                                            Ontario College Diploma

                                              Program Profile for Second Career

HEAL13428G           Health Awareness                                                      3

                     TOTAL HOURS PER WEEK                                                 17

Semester 4:

ANAT 18263           Anatomy and Physiology for Office Administrators                      3
                     Medical Terminology and Pharmacology for Office 
PHAR 20001                                                                                 3
OADM 20261           Medical E‐Transcription and Techniques                                3

MGMT 24885           Supervisory Management                                                3

GNED                 General Education Elective                                            3

                     PLUS ONE OF THE FOLLOWING:

FLPL 28263           Field Placement                                                       4

OADM 21072           Office Simulation                                                     4

                     TOTAL HOURS PER WEEK                                                 22

** Note: Courses subject to change.

                                       COURSE DESCRIPTIONS

COURSE       Business English 1                         Code:    COMM 19599     Hours / wk: 3

Students develop proficiency in both oral and written business English
communication with particular emphasis on applying correct grammar to business
writing. Students study language elements in detail including the eight parts of
speech and sentence structuring along with developing proofreading skills and
techniques for writing effective sentences and paragraphs. Through self-paced
exercises, writer's workshops, editor's challenges, online resources, and
reinforcement exercises, students apply all language elements in the editing and
composition of sentences, paragraphs, e-mails and routine memos.

COURSE       Word Processing Applications                Code:   APPL 19730      Hours / wk: 3

Students create professional business documents using word processing and
                                                  Office Administration – Medical 
                                                         Ontario College Diploma

                                           Program Profile for Second Career

introductory database software for merging documents. Students organize data in
business documents using columns, tables and sort features, as well as customize
fonts, colours and page formats. Proofreading tools such as spelling, grammar, and
side-by-side feature are used to analyze information in business documents.
Students apply visual display techniques by inserting pictures, drawings, images and
SmartArt. Through demonstrations, hands-on learning, online tutorials, and
interactive lectures, students learn the skills required to organize, analyze, present,
customize, and produce professional, visually attractive and accurate business

COURSE     Spreadsheets and Presentations            Code:    APPL16367       Hours / wk: 3

Students create professional spreadsheets and presentations using specialized
software. Students produce and edit spreadsheets of varying complexity by entering
and editing data, building formulas, and enhancing spreadsheets. Students become
proficient in using a spreadsheet application to format, organize, analyze, and
present information. Students plan, create, and revise electronic presentations.
Presentations are enhanced by formatting slides using design templates, styles,
bullets and numbering, headers and footers, and speakers notes. Visual appeal is
created with images, animation effects, and sound and video effects. Presentations
are shared for collaboration and review with others. Through hands-on learning and
guided practice, in-class discussions, and interactive lectures, students learn the
skills required to produce professional business spreadsheets and presentations.

COURSE     Document Processing and Proficiency        Code:   OADM 18823      Hours / wk: 3

Students keyboard at a minimum of 25 net words per minute using touch typing
techniques. Students also format, proofread and edit mailable business documents
such as letters, memos, reports, envelopes, and e-mail using word processing
software. Through on-screen drill practice, students learn the location of alpha,
numeric and symbol keys in the efficient production of business documents.
Emphasis is placed on cumulative skill building, speed, and accuracy development in
the accurate production of business documents.

COURSE     Office Administration Studies             Code:    OADM19402       Hours / wk: 3

Students prepare for a career as an office professional. Students study emerging
technologies and standards of practice in the contemporary Canadian workplace.
This course incorporates a practical and professional approach to learning entry-level
office skills through discussions of on-the-job situations, hands-on Windows- based
activities, Internet research and teamwork. Topics include the role of the office
professional and career paths, workplace relationships and ethics, front-line
reception and effective customer service, along with management of work, time and
                                                   Office Administration – Medical 
                                                          Ontario College Diploma

                                            Program Profile for Second Career

resources. Students also study reference sources, business vocabulary, ergonomics
and office communications (written, oral and electronic).

COURSE     General Education Elective                  Code: GNED             Hours / wk: 3

COURSE     Integrated Office Applications             Code:    OADM 17028      Hours / wk: 3

Students create professional business documents by integrating specific business
applications (word processing, spreadsheet, presentation, and database software).
Students customize and enhance business presentations through introduction of
tables, charts, graphics and animation in presentation software. Students produce
and edit tables, table relationships and queries in a database application.
Presentations are shared for collaboration and review with others. Through hands-on
learning and guided practice, in-class discussions, and interactive lectures, students
learn the skills required to produce professional and electronic documents,
spreadsheets, and presentations.

COURSE     Business English 2                         Code:    COMM 23431     Hours / wk: 3

Students will continue developing proficiency in both oral and written English
communication with particular emphasis on their application in business writing.
They will study in detail verb forms, adjectives, adverbs, prepositions, and
conjunctions. Use of punctuation, capitalization, and numbers in business writing
along with vocabulary building will complete the examination of English grammar in
this course. Students will apply all English elements studied in the composition and
editing of business documents.

COURSE     Advanced Document Processing                Code:   OADM 29599     Hours / wk: 3

Students demonstrate the ability to prepare advanced, professional business
documents incorporating inputting and formatting skills using the appropriate word
processing software. Formatting, proofreading, and editing business documents from
typewritten and handwritten material will be required. The following documents will
be studied: business letters; e-mail; memos; reports with footnotes, endnotes, table
of contents, and index; and employment documents. Students keyboard at a
minimum of 35 net words a minute.
                                                   Office Administration – Medical 
                                                          Ontario College Diploma

                                            Program Profile for Second Career

COURSE     Business Math Applications                 Code:    MATH12115       Hours / wk: 3

Students build their skills in identifying tasks and problems that need mathematics,
in applying mathematical techniques to accurately solve routine problems, and in
checking the results of their calculations. Through extensive practice, students
refresh their ability to manipulate fractions, decimals and percentages. Lectures and
the application of learned skills to numerous problems develop student skills in
handling business problems involving ratio, proportions, commissions, discounts and
interest rates.

COURSE     Accounting                                  Code:   ACCG 15910     Hours / wk: 3

Students will analyze and record business transactions and prepare basic financial
statements. Through lectures, in-class problem solving, and tutorials students record
standard business transactions, identify cash controls, and prepare trial balances,
income statements and balance sheets.

COURSE     Medical Office Procedures                  Code:    OADM18263       Hours / wk: 3

Students become familiar with practices and procedures common to a contemporary
medical office. Practical experience is gained in the preparation of routine medical
correspondence, forms and documents. Students are introduced to a variety of
specialized, entry-level administrative support functions such as: preparing medical
correspondence, medical transcription, medical terminology, organizing and
maintaining confidential records; and medical e-scheduling and billing. Students
learn how to conduct an effective job search. Through lectures, hands-on practice,
guest speakers or field trips, and networking, students prepare for and build a career
as an administrative assistant in a health care setting.

COURSE     Medical E‐Billing and Scheduling            Code:   OADM 29798     Hours / wk: 3

Students customize, utilize and maintain a medical software system for a family
practice and a variety of different medical specialties. Emphasis is placed on the
rules and regulations pertaining to producing accurate billing records as outlined by
the Ontario Ministry of Health. Students maintain a medical billing and scheduling
system to provide support to members of a health care team. In addition, students
perform e-scheduling, generate medical office financial reports, and design/deliver a
medical software training session. Through interactive lectures, training sessions,
and extensive application practice, students prepare health claims for the Ontario
Health Insurance Plan (OHIP), Reciprocal Medical Billings (RMB), Workplace Safety
and Insurance Board (WSIB), and private practice.
                                                  Office Administration – Medical 
                                                         Ontario College Diploma

                                           Program Profile for Second Career

           Medical Terminology for Office 
COURSE                                                Code:   OADM 14857      Hours / wk: 3
Students discover word building techniques to formulate, spell, define, pronounce
and translate medical terms using combining forms, word roots, prefixes, and
suffixes. Emphasis is placed on spelling and pronunciation in order for the student to
communicate accurately with patients and professionals in the health care field.
Students explore frequently used medical words and abbreviations, along with terms
identifying major body systems in health and disease. Through review, practice,
interactive lectures, case studies and illustrations, students reinforce medical word
building techniques.

COURSE     Medical Documents and Techniques           Code:   OADM 17198      Hours / wk: 3

Students produce and transcribe entry-level medical documents from dictation or
from handwritten material (e.g. medical chart notes, progress notes, history and
physical examination reports, and miscellaneous documentation). Emphasis is placed
on the importance of editing and proofreading within specified deadlines along with
the medical/legal implications resulting from inaccurately produced medical
documentation. Through lectures, demonstration, practice, in- class assignments,
transcription techniques, and speed/accuracy building, students develop production
of error-free medical documents. Through 5-minute timed writings, students
demonstrate a minimum speed of 40 net words a minute.

COURSE     Advanced Word Processing                   Code:   APPL 26783     Hours / wk: 3

Students demonstrate the ability to carry out advanced desktop publishing activities
using word processing software. Students develop skills in creating letterheads,
envelopes, business cards, personal documents, promotional documents, brochures,
booklets and newsletters. These documents are designed for enhanced readability
with a specific audience and purpose in mind, and incorporate basic design concepts
for a professional look.

COURSE     Workplace Preparation                     Code:    FLPL23921       Hours / wk: 2

Through lectures, role playing, and written exercises, students develop skills and
knowledge relating to employment. Emphasis is placed on an assessment of
interests, job-search techniques, and learning to present oneself effectively in a
resume and cover letter, and in an interview. Students may choose to record their
mock interview. Workplace ethics and professionalism, Ontario Employment
legislation, and standards of business etiquette are explored.
                                                  Office Administration – Medical 
                                                         Ontario College Diploma

                                           Program Profile for Second Career

COURSE     Health Awareness                          Code:    HEAL13428G      Hours / wk: 3

This course provides students with opportunities to research and analyze health-
related issues, and make informed decisions about personal wellness. Students are
engaged in learning activities that assist them in assessing current health status and
planning for, and making changes to, improve personal health. Topics include:
weight control and fitness; nutrition, effective food choices and dieting; skin cancer
and its prevention; herbal medicines; muscle-building supplements and nutritional
supplements; over-the-counter drugs and prescription drugs; sexuality; workplace
hazards; cosmetic surgery; and the economic and medical implications of certain
personal decisions. Students will be involved in a series of activities that include
interactive lecture, discussion, presentation, primary and secondary research and

           Anatomy and Physiology for Office 
COURSE                                                Code:   ANAT 18263      Hours / wk: 3
Students recognize the major concepts of human anatomy and physiology by gaining
knowledge of the structure and function of body systems and how they work
together in health and disease. Students describe each body part, its function and
interaction with other body structures, and its role in maintaining homeostasis.
Through multiple exercises, games, quizzes and tests, students reinforce core
concepts of anatomy and physiology.

           Medical Terminology and Pharmacology 
COURSE                                                Code:   PHAR 20001      Hours / wk: 3
           for Office Administrators
Students develop advanced medical vocabulary relating to anatomical terms,
descriptive medical prefixes, body systems, abbreviations, pharmacology, and
medication administration. Students also develop advanced skills in medical word-
building techniques and pharmacological terminology. Topics include anatomical
terms, descriptive medical prefixes, body structures, abbreviations, and medication
administration. Students acquire knowledge of pharmacological abbreviations,
classifications, and drug names along with identifying the administration, efficacy
and possible side effects of medication. Through review, practice, interactive
lectures, and real-life case studies, students identify commonly used medications
andword - building techniques showing the relationship to structures in the human
body in health and disease.

COURSE     Medical E‐Transcription and Techniques     Code:   OADM 20261      Hours / wk: 3

Students integrate medical terminology, anatomy, abbreviations, pharmacology, and
medical transcription techniques to produce accurate medical documents for a
variety of different medical settings. Students develop proficiency in medical e-
                                               Office Administration – Medical 
                                                      Ontario College Diploma

                                        Program Profile for Second Career

transcription and keyboarding techniques. Students transcribe an assortment of
medical documents and reports such as consultation and referral letters, follow-up
notes, diagnostic reports and pathological findings, and patient records. In addition,
students format and edit a variety of medical documents. Through interactive
lectures, demonstration, and extensive application practice, students develop e-
transcription and keyboarding techniques. Students acquire a minimum speed of 45
net words per minute.

COURSE     Supervisory Management                  Code:   MGMT 24885      Hours / wk: 3

This course helps Office Administration students understand the relationship between
supervisory management and their employees by developing human relations and
conceptual skills beyond the technical skill base they have acquired in Terms 1-3.
Topics include the role of the supervisor, understanding supervisory skills, human
relations and effective communication, effective teamwork, diversity, handling
problem employees, motivation theories, the art of delegating, the hiring and
appraisal processes, and making effective decisions. The objectives of this course are
met through a series of lectures, and multimedia combined with practical exercises.

COURSE     Field Placement                         Code:   FLPL 28263     Hours / wk: 4

Students are required to fulfill field placement during which they are expected to
apply, in a legal, business or medical work setting, the theory gained during Terms 1
through 3. Placements consist of two days per week in Term 4 with paid and unpaid
field placement opportunities. Students may participate in an orientation and prepare
a report which reflects their field placement experience, observations, and

COURSE     Office Simulation                       Code:   OADM 21072     Hours / wk: 4

Students are given the opportunity for enriched learning through "value-added"
materials and experiences, along with skill building gained in the classroom to
further develop their job readiness (e.g., integrated document production,
speed/accuracy building, proofreading, language skills, advanced legal procedures,
etc.) through in-class teacher-led activities (3 hours/per week) and independent
study (1 hour/per week). Employment law and advanced legal procedures (family
law, real estate, and estate law) will be studied. Students also may have the
opportunity to participate in a field trip.
                                      Office Administration – Medical 
                                             Ontario College Diploma

                               Program Profile for Second Career

                         ADDITIONAL NOTES

Information current as of July 2010 - subject to change without
notice. Please refer to the website for updated information.

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