Document Management for Medical Billing
Speed Without Equal
Streamline Services & Get Paid Faster with CPU
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How do your clients rate your service? Providers demand
faster collections and fewer denied claims, quick • Collect receivables faster.
responses and impeccable reliability. They want less
paperwork and easier ways to submit claim data. CPU • Eliminate paper-intensive tasks.
and Laserfiche® document management solutions for • Strengthen information security and
medical billing help you meet the demands, heighten
support HIPAA compliance.
customer satisfaction and enforce security to protect
your business. • Measure and improve productivity.
The integrated power of Laserfiche document manage- • Deploy quickly for a fast return on
ment and CPU’s billing system provides a solution that investment.
will simplify your workflow, reduce your expenses, and
improve your operational efficiency. CPU’s integration
allows users to access scanned practice documents and Contact CPU at 888-224-4278
attach them to MED/FM patient records for easy storage
and retrieval. With the MED/FM-Laserfiche document or email@example.com.
management integration, all types of data and documents
can be uploaded to a repository, where they can be
indexed automatically with minimal intervention.
Accelerate Your Business to Shorten Collection Cycles
The amount of time between charge-document
Laserfiche Advantages Summary
submission and the moment the provider
receives payment is a defining measure of your • Eliminate physical copying, batching and transpor- • Reduce manual data keying and related errors by
tation of provider source documents. automatically extracting data required for claims
business. Trimming that interval improves your
• Enable fast responses to payer and provider inquir- processing.
clients’ cash flow and demonstrates your bottom-
ies with instant access to EOB information, check • Safeguard protected patient information with com-
line value to their practice.
copies, correspondence and related documenta- prehensive security covering the entire repository
tion. down to the level of individual index fields
Laserfiche® document management solutions • Reduce processing delays using an automated, • Empower coders and promote employee retention
support that goal by removing the obstacles digital workflow with comprehensive productivity with secure, online access for remote staff.
inherent to paper-based billing processes. The assurance capabilities.
Laserfiche solution begins with charge
documents, eliminating hardcopies and allowing
providers to scan directly into a repository from
which source documents are accessible to your
The Lean Medical Billing Firm: Benefits by Roles and Responsibilities
Much of your paper-handling overhead arises
from organizing hardcopy charge documents by
client and date of service. With Laserfiche, your Management Accounts Receivable Analysis Your Clients’ Staff
staff works with digital images instead of physical CPU and Laserfiche solutions support your mission Denial investigations, follow-ups and collection Stand out from your competition by making it easier
documents. You easily create prioritized work to grow and protect your business. Beyond the activities all require frequent reference to history for provider organizations to transfer information to
lists and sort files by date, client or other user- cost-cutting benefits of reducing paper storage and and source documents. Laserfiche search and your office. Laserfiche Web solutions allow you to
definable index information. office space overhead, Laserfiche safeguards your retrieval capabilities provide comprehensive visibil- offer a secure, online method for providers to sub-
clients’ patient data and helps support your reputa- ity to entire records histories, allowing staff to pin- mit charge documents and other materials. Provid-
The Laserfiche Workflow Suite™ then uses tion for reliability. In conjunction with your regula- point information buried deep in multi-page docu- ers can also scan documents onto CD or DVD for
configurable business rules to route the digital tory and collections expertise, Laserfiche provides ments. Laserfiche can function either side-by-side delivery to your firm. If they prefer paper files, you
documents through your verification, coding and an extra competitive advantage when cultivating with MED/FM or as an integrated solution that dis- can scan them into your Laserfiche system upon
billing workflow. To help you maintain the pace of new clients. plays EOBs, checks and correspondence from receipt and still enjoy process improvements on
your business, e-mail notifications alert supervi- within the MED/FM system. your end.
sors when documents haven’t been processed Coders and Billers
within a specified period of time. Laserfiche solutions empower your staff to work at Information Technology
peak productivity, allowing coders to digitally anno- Laserfiche systems are built upon an open architec-
Large volumes of EOBs are typically batched by tate and highlight source documents. Document- ture that integrates easily with your existing infra-
posting date, but contain patient-level information identification data can be extracted automatically to structure and scales up to grow with your business.
that is difficult to find quickly. Laserfiche enables populate index fields without manual keying. Au- Secure, Web based thin-client options simplify
instant access to individual transaction informa- thorized personnel access documents simultane- support and enable instant deployment organiza-
tion to dramatically improve response times to ously, eliminating bottlenecks due to waiting on tion-wide. Engineered to be network-friendly, Laser-
patient, provide rand payer inquiries. hardcopies. fiche transmits document images in non-
proprietary, single-page TIFF format to conserve
Throughout the entire process, Laserfiche pro- bandwidth, while providing the additional benefits of
tects your clients’ information and supports long-term preservation and accessibility.
HIPAA compliance with multiple levels of security
and activity tracking.
"Because of the information available at our fingertips with the MED/FM-Laserfiche integration, our customer service representatives
can provide our patients with smart answers right away, eliminating call backs & increasing client satisfaction."
Shared Management Services, Inc.
Automation for Speed, Service, and Competitive Advantage
Example Billing Workflow
1. Provider: Each patient encounter is documented in the patient 4. Coding: Billing codes, notes and annotations are recorded on 9. EOB Processing: Payer EOBs are scanned into Laserfiche for
chart and in a charge or encounter form, route slip or superbill, the image of the charge forms. easy look-up when needed.
depending on the provider’s specialty.
5. Billing: Billing input can either be done manually from the an- 10. Payment Posting: Checks are scanned into Laserfiche and
2. Charge Form Transmittal: Charge forms are scanned directly notated charge forms or automatically via CPU’s integration. posted into MED/FM.
into the billing company’s Laserfiche repository if desired, elimi-
nating the need to photocopy and manually transport paper. 6. Claims: Billing output is either a hardcopy or electronic claim. 11. A/R Analysis: Accounts are analyzed by referring to source
Electronic claims are transmitted to the payer via a clearing- documents in Laserfiche.
3. Workflow and Work Lists: Laserfiche Workflow Suite routes house.
charge forms to appropriate personnel for verification, coding 12. Secondary and Tertiary Filings: Original EOBs and related
and billing input. Staff create Laserfiche work lists based on 7. Hardcopy Claim Submission: Hardcopy claims are mailed to documents are easily located in MED/FM, copied and electroni-
client, date of service, follow-up flags and other user defined payer. cally redacted as needed for printing and filing.
8. Payer Processing: Payer adjudicates the claim and generates 13. Payment: Collections and reports are transmitted to providers.
EOBs or remits.
Collect Receivables Faster Eliminate Paper-Intensive Tasks Strengthen Information Security Measure and Improve
and Support HIPAA Compliance Productivity
Few aspects of your business affect your clients’ From charge documents to EOBs to checks and
perceptions of your service more than the speed correspondence, paper unnecessarily impedes Your clients entrust you with large volumes of pro- Your capacity to provide excellent service depends on
with which you’re able to deliver it. Manual work, efficiency. Laserfiche solutions reduce the paper- tected patient information. To maintain that trust empowering every member of your staff to perform at
dependent on using information locked in physical handling overhead– in terms of costs and time – and protect your business, efficiency must not peak efficiency. More than simply helping them work
documents, is a rich target for digital automation. that affects your bottom line and complicates efforts come at the expense of security. Laserfiche’s com- faster; giving your staff the tools they need to excel
Laserfiche solutions allow your staff to enjoy the to serve your clients as quickly and reliably as pos- prehensive security measures make sure that au- unites them behind your customer-service mission.
advantages of streamlining their everyday work sible. Benefits extend from customer service reps, thorized users get the information they need to do CPU’s integration with Laserfiche helps your staff
without forcing them to abandon familiar ways of who can answer inquiries faster without leaving their jobs, while protecting confidential documents reach their potential while enabling measurements to
processing claims. their desks, to providers who enjoy easier commu- from unauthorized access and release. assure continual productivity improvement.
nications with your office.
• Accelerate collections by replacing physical • Ensure staff sees only the folders and docu- • Audit trails track staff work by action and time of
transport of hardcopy charge forms with elec- • Reduce records storage and office space ex- ments they need to do their jobs. occurrence.
tronic transmission or CD/DVD publishing. penses by storing documents in a secure digital
archive. • Protect Social Security Numbers and other • Maintain the steady flow of work with automatic
• Improve information accuracy by automatically sensitive data with index-field-level security. e-mail notifications that alert managers to action
extracting text and index data from paper docu- • Find information faster with flexible full-text and and inaction.
ments. index-field searches of patient-level EOB data • Log unauthorized access attempts, printing,
and other information-dense documents. e-mailing and other activities with audit trails. • Provide state-of-the-art tools to help retain your
• Reduce the volume of claims denied due to in most talented, experienced staff.
complete or inaccurate information. • Allow authorized personnel to access docu- • Provide online access to remote staff with
ments simultaneously, reducing delays in resub- secure, Web-based interfaces. Deploy Quickly for a Fast
• Route digital documents among staff rather than mitting claims and other processes.
Return on Investment
photocopying and transporting paper. • Electronically redact EOBs for secondary sub-
• Enable coders to work faster with digital annota- missions while maintaining HIPAA compliance. Implementation time and staff acceptance are often
• Automate denial follow-up and streamline sec- tions, including flags on incomplete documents.
cited as two major impediments to successful technol-
ondary billing processes. • Eliminate shipping delays that slow down re-
ogy projects. Laserfiche’s ease-of-use allows your
staff to get up to speed quickly. Engineered for rapid
deployment, Laserfiche systems integrate easily with
MED/FM and your existing technology infrastructure
and scale up smoothly to grow with your business.
“With CPU's Laserfiche integration we • Simplify support and speed deployment with an
reduced our coding and charge entry optional, Web-based thin client that shares virtu-
time by 20%, and this method of data ally all the functionality of the standard Laser-
entry provides us with a permanent fiche client.
copy of any reports and remittance
• Integrate Laserfiche document management
with MED/FM and other everyday applications to
eliminate redundant data entry.
Montgomery Radiology Associates • Encourage fast staff acceptance with the easy-to
learn, easy-to-use Laserfiche interface.
• Ensure accessibility with non-proprietary text
and image file storage formats.
About CPU & Laserfiche
About CPU About Laserfiche
CPU offers the most comprehensive medical A resource for over 21,000 organizations since
billing and practice management software sys- 1987, Laserfiche creates simple and elegant
tems for hospital-based practices, office-based document management solutions that help
providers, and billing service organizations. CPU organizations run smarter. Dedication to
also offers an integrated radiology information customer-driven innovation has built a suite of
system for imaging and office-based practices. products and services that address organization
wide business problems from executive, records
Our practice management and managed care management, information technology and end-
software solutions tackle administrative and user perspectives. Laserfiche manages mission-
financial tasks with ease and accuracy, improv- critical information in local, state and federal
ing efficiency and providing a positive return on agencies; financial services firms; healthcare
investment. organizations; educational institutions; and other
public-and private-sector organizations around
MED/FM the world.
Practice Management software to meet the
needs of physicians, billing services and prac-
tice management organizations.
Web-enabled practice management offering all
the features of an in-house system for a low *Select text and images are copyrighted by
monthly cost. Compulink Management Center, Inc. Laserfiche
is a division of Compulink Management Center,
MED/FM for Radiology Inc.
A combination of our comprehensive MED/FM
software and CPU's RIS for billing, scheduling,
film tracking, transcription and mammography Your Next Step
Call (888) 224-4278 or e-mail firstname.lastname@example.org to
MED/MC arrange a demonstration. Visit www.cpumms.com for
The most comprehensive and cost effective more product details or to request your free CPU
managed care information system for managing demo CD.
“at risk” healthcare delivery systems.
9235 Activity Road, Suite 104
Integrated Document Management San Diego, CA 92126
An advanced document management system
that integrates the power of Laserfiche docu- Tel: (858) 530-0875
ment management software with MED/FM to Fax: (858) 530-2615
provide a solution that will simplify your work- www.cpumms.com
flow, reduce your expenses and improve your