Bank Teller Requirements for a Job - PDF

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					WEST MILTON STATE BANK_________________________________________________


Job Description

Job Title       Head Teller                               Job No.

Division        Community Banking                         Effective Date           January 1, 1997

Department      Customer Service                          Current Revision         October 1, 2009

Unit                                                      Approvals                DAB, TKS, RHS, DGM

Job Reporting Relationships
       Supervised by:         Community Office Manager II, I, Assistant Community Office
                              Manager, Community Banking Officer, Customer Service
                              Supervisor
       Supervises:            Teller Services Representative I, II
Basic Qualifications
       General: Specialists are well versed in multiple positions within their unit, have
       attained proven performance records, and can assume informal leadership roles in team
       assignments.
       Education/Training: A high school diploma or equivalent with an emphasis in a
       business or accounting curriculum.
       Skill(s): Moderate reading, writing and grammar skills; proficient analytical and
       mathematical skills; proficient communicative and interpersonal relations skills;
       proficient eye-hand coordination; ability to operate various office machines; ability to lift
       approximately fifty (50) lbs. of coin; higher check cashing authority; technical
       supervisory skills and sufficient skills to provide assistance in training of entry level
       Teller Services Representative I(s) and Teller Services Representative II(s) ; and regular
       and predictable attendance is required.
       Experience: A minimum of two (2) years’ experience as a Teller Services
       Representative II. In addition to the preferred experience requirements, promotion from a
       Teller Services Representative II to a Head Teller is contingent upon the incumbent’s
       ability to effectively perform multiple tasks, duties, and jobs throughout the division or
       department.
General Responsibilities
       Responsible for performing a variety of duties to support the paying and receiving
       function of the community office; coordinating work within the department, as well as
       with other departments; reporting pertinent information to the immediate supervisor;
       responding to inquiries or requests for information; providing guidance and on-the-job
       training to Teller Services Representative II(s) and I(s); assisting the immediate
       supervisor with administrative tasks to support department operations.




Head Teller                                                                             Page 1 of 4
WEST MILTON STATE BANK_________________________________________________


Essential Duties
      1. Performs a variety of duties to support the paying and receiving function of the
         community office of which the following are illustrative:
         a. Accepts deposits of various account types.
         b. Cashes checks within approved authority and operating policy.
         c. Accepts utility bill payments as appropriate.
         d. Sells Cashiers Checks, Money Orders, Certified Checks, Travelers Checks, E
            Bonds, etc.
         e. Accepts loan payments, safe deposit box rent, TT&L deposits, and other related
            payments.
         f. Processes night deposits and mail deposits.
         g. Greets and serves customers in a friendly and courteous manner.
         h. Maintains an awareness of new business opportunities with customers; actively
            refers to appropriate customer service personnel.
         i. Maintains an approved level of cash; turns in excess and mutilated cash.
         j. Prepares daily settlement and proof of cash transactions; balances cash drawer
            accurately and efficiently on a daily basis.
         k. Prepares daily work for delivery to the proof area.
         l. Balances general ledger accounts related to the paying and receiving function,
            e.g., Food Stamps, Utilities, E Bonds, Coin, Travelers Checks, inter-bank
            accounts, etc.
         m. Prepares reports relating to the function, e.g., currency transactions, BSA reports,
            etc.
         n. Processes manual direct deposit transactions for selected accounts.
         o. Maintains supplies and an awareness of Teller supply inventory control.
      2. Coordinates specific work tasks with other personnel within the department as well as
         with other departments in order to ensure the smooth and efficient flow of
         information.
      3. Abides by the current laws and organizational policies and procedures designed and
         implemented to promote an environment that is free of sexual harassment and other
         forms of illegal discriminatory behavior in the work place.
      4. Cooperates with, participates in, and supports the adherence to all internal policies,
         procedures, and practices in support of risk management and overall safety and
         soundness and the bank’s compliance with all regulatory requirements, e.g.
         Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.
      5. Cooperates with, participates in, and supports the adherence to the Bank Secrecy Act
         (BSA)/Anti-Money Laundering (AML) policies and procedures, including the
         following:


Head Teller                                                                           Page 2 of 4
WEST MILTON STATE BANK_________________________________________________

         a. Attend annual training reviewing the regulatory requirements of the BSA and the
            Bank’s internal BSA compliance and AML policies and procedures, as well as
            understanding the following terms related to the BSA/AML
              1. Office of Foreign Asset Control (OFAC)
              2. Suspicious Activity Report (SAR)
              3. Currency Transaction Report (CTR)
              4. Customer Identification Program (CIP)
              5. Identification of the Bank’s Secrecy Officer
         b. Apply due diligence to be able to make an informed decision about the suspicious
            nature of a particular transaction and whether to file a Suspicious Activity Report
            (SAR).
      6. Reports pertinent information to the immediate supervisor as requested, or according
         to an established schedule; compiles information as necessary or as directed and
         provides data to appropriate bank personnel.
      7. Responds to inquiries relating to his/her particular area, or to requests from other
         bank personnel, customers, etc., within given time frames and within established
         policy.
      8. Provides leadership, on-the-job training and technical guidance to Teller Services
         Representative II(s) and I(s).
      9. Assists the immediate supervisor with various administrative tasks to support
         department operations, as directed; may also be assigned special projects.
      10. Maintain performance notations for the Teller Services Representative II(s) and I(s),
          and with assistance from the Assistant Community Office Manager and Community
          Office Manager completes performance evaluations for the Teller Services
          Representative II(s) and I(s).
      11. Assists and/or is responsible for weekly scheduling of staff.
      12. Possesses a good understanding of the sales referrals program in order to help the
          office create and maintain its goals.
      13. Oversees the following functions, ensuring their timeliness and completeness:
         a. Ordering cash for the branch – one (1) time a week.
         b. Balancing the vault cash – daily.
         c. Balancing the ATM – daily.
         d. Preparing Over and Short Reports – as needed.
         e. Security – daily.
               i. Teller drawers are locked.
              ii. Safe deposit and cash vaults are locked.
              iii. Alarms are set.


Head Teller                                                                           Page 3 of 4
WEST MILTON STATE BANK_________________________________________________

         f. Processing night depositories – daily.
      14. Assists in the preparation of the Monthly Internal Control Report.
Ancillary Duties
      1. May be required on occasion, to provide safe deposit box services to customers.
      2. May be required to provide support in non-paying and receiving activities, e.g., new
         accounts, loans, etc.
      3. May be required to balance and/or service ATM machines.
      4. May be required to verify and wrap coin for vault cash control purposes.
      5. Performs multiple tasks, duties, and jobs throughout the division or department in a
         way that permits the Head Teller to be assigned to various activities, depending upon
         the characteristics and volume of the work.
      6. Performs tasks that are supportive in nature to the essential functions of the job, but
         which may be altered or re-designed depending upon individual circumstances.
      7. May be required to balance the cash dispenser.
      8. May be required to sign on new Teller Services Representatives I(s).
      9. May be required to do supervisor overrides on the system.
Job Location
      Assigned Community Office
Equipment/Machines
      1. Telephone
      2. Teller Machine
      3. Calculator
      4. Copy Machine
      5. Computer Keyboard
      6. Coin Machine(s)
      7. Sorter
      8. Currency Verifier
      9. Combination Lock
      10. Check Cutter
      11. Fax Machine




Head Teller                                                                            Page 4 of 4

				
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