Business Plan Weatherization Services by hme10992

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									                                     PACE
               SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
WEATHERIZATION


Introduction      This section outlines the service objectives and goals for delivery of LIHEAP
                  services in response to needs and provides justification to support Agency
                  specific budget allocations. Agencies should base their assumptions on level
                  funding for the 2008 LIHEAP Program Year.


Energy Burden     The Federal nationwide average for Energy Burden is 15%. CSD has adopted
Goals             this average as our target goal for Agencies to attain throughout the program
                  year for the various LIHEAP program components.


Weatherization    1. Describe your weatherization services:
Services
                  Response: (Box will expand to accommodate text)
                   Weatherization services will be provided to eligible low income
                   households in our services areas with installation of energy efficient
                   measures and conducting health & safety procedures. Weatherization
                   services include installation of infiltration measures such as
                   weatherstripping, minor home repair, switch/outlet gaskets, window/door
                   replacements, and water saving/non- infiltration/optional measures such as
                   carbon monoxide detectors, aerators, low flow showerheads, compact
                   flouorescent/hard-wired light bulbs, torchiere lamps, refrigerators and
                   microwaves.


                  2. Fill in the chart below with the following data:
                      Total projected number of dwellings
                      Projected number of dwellings by quarter.

                                              1st Qtr               2nd Qtr       3rd Qtr      4th Qtr
                    Total Dwellings
                                              (Jan – Mar)           (Apr – Jun)   (Jul– Sep)   (Oct – Dec)
                    1000                      250                   250           250          250

                  3. Describe your Agency’s plan for prioritizing weatherization services to
                     eligible households or dwellings, including:
                      New clients (households or dwellings not previously weatherized
                         under LIHEAP or DOE),
                      Recipients of emergency heating and cooling services under ECIP
                         HCS,
                      High energy burden households or households with high energy
                         consumption,
                      Households with the lowest incomes, particularly those with
                         household incomes below 75% of the federal poverty guidelines, and
                      Households with members of the vulnerable populations.


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                                  PACE
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

                 Response: (Box will expand to accommodate text)
                       1. First priority is given to homes that have not been previously
                          weatherized.
                       2. Households that have the lowest incomes and pay the highest
                          proportion of their incomes for energy costs, their calculated energy
                          burden would be at the highest.
                       3. HEAP/ECIP/other households whose homes have not been
                          weatherized are referred to the weatherization unit for processing.
                       4. Households with an income below 60% of the State median income
                          are not denied service.
                       5. Household members from vulnerable population (elderly, disabled,
                          children age 5 years or younger: etc).
                       6. Eligible households whose members have life threatening
                          emergencies.
                       7. Health & Safety: Conditions and concerns regarding health and
                          safety that may be remedied by the scope of the weatherization
                          services.
                       8. Geographic Situation: If two or more households are situated in
                          close proximity such as multi- unit dwellings, and at least one
                          receives a high priority according to the above described process,
                          then all the households in the area shall be completed together.
                          These close proximity clients must be qualified as well.
                       9. Re-weatherize units with un- installed measures and any measures
                          assessed as defective.




Weatherization   4. Identify if any weatherization services are needed in any portion of your
Services            service area but cannot be provided by your agency. Please identify the
(coninued)          specific challenges and/or limitations preventing your agency from
                    delivering these services and internal efforts to overcome these obstacles.
                 Response: (Box will expand to accommodate text)
                  N/A


                 5. Please complete the Weatherization Energy Burden and Vulnerable
                    Population Goals for your Agency in the table below:

                  Weatherization                              Statewide Goal   Agency Goal
                  Energy Burden                                    15%                 7%
                  Vulnerable Population                            77%                77%

                 6. Does your Agency’s goal meet the Statewide Goal?



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                      PACE
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
       Yes _____                    No __X__

       If no, answer questions 7, 8 & 9 as applicable.
       If yes, proceed to HEAP Section.
   Response: (Box will expand to accommodate text)




   7. Justify Energy Burden variance, if any.
   Response: (Box will expand to accommodate text)
    Our average energy burden in the past 3 years was 5%. Our goal for 2008
    is to increase it to 7%. This 7% energy burden has been set at this mark for
    the following reasons:

         1. Our service area climates are moderate compared to the rest of the
            nation.
         2. Our targeted service area is one of the most densely populated and
            highest housing cost areas in the state. We find a large number of
            low income residents in our areas crowded into the same dwelling
            unit in order to afford a living space. Consequently energy burden
            of this types of units are typically less than 15% as targeted by the
            State.
         3. Our targeted service areas are overwhelmingly muti-dwelling rental
            units. We do target clients with high energy burden units but most
            of them live in multi- unit dwellings. Once we are in a multi- unit
            dwelling servicing high energy-burden clients, we also identify and
            service other qualified units in the building that fall in the
            vulnerable population category and/or facing health and safety
            conditions. Consequently this practice causes the average energy
            burden to be around 5% in the past.

    Our HEAP program was able to meet the statewide energy burden goal of
    15% but it does not easily translate into Weatherization meeting the same
    15% goal. We consistently refer HEAP clients to our Weatherization
    programs but in the past only a small percentage of our HEAP clients
    received Weatherization services due to the landlord resistance.

   8. Justify Vulnerable Population variance, if any.
   Response: (Box will expand to accommodate text)
    N/A


   9. Identify at least one objective your agency could pursue in the upcoming
      contract year that could bring your agency closer parity with the network
      goals. Consider outreach, administrative efficiencies, collaborations, etc.
   Response: (Box will expand to accommodate test)




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                      PACE
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT


   One major objective we will pursue in the upcoming contract year is to
   reach a higher energy burden rate that would be closer to the state-wide
   target of 15%. Although it will be challenging to meet this goal for reasons
   described above, we will implement the following steps: (a) increase
   collaboration with other community service providers to reach the target
   population; (b) improve intra-agency program integration so that our
   LIHEAP clients would have greater access to other services such as
   employment, low- income tax assistance, financial literacy, pre-school
   education, etc. and vice verse, i.e., linking clients from other PACE
   programs to LIHEAP program; and (c) increase efficiency of the referral
   system and follow- up between our HEAP who had reached the 15% energy
   burden target goal and our Weatherization programs.




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                                 PACE
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
HEAP


HEAP Services   Please check the following non-emergency services you provide in
                accordance with CSD Policies & Procedures?
                _X_ HEAP (Electricity & Gas)
                   HEAP Wood, Propane and Oil

                1. Explain why your agency does not provide HEAP for a particular fuel
                   type if the fuel type is used by a significant number of households in your
                   service areas as indicated by the Agency Profile Information and 2000
                   Census data.
                Response: (Box will expand to accommodate text)
                 Majority of the clients we serve are electric and gas consumers, we have
                 not encountered any other fuel types.


                2. Describe your process for assessing HEAP Electric and Gas and
                   HEAP/WPO client needs.
                Response: (Box will expand to accommodate text)
                 Clients applying for assistance are required to submit their proof of
                 eligibility before they receive services. Priority points are assigned and
                 used to ensure that vulnerable populations are given service priority. All
                 vulnerable populations are assigned higher priority points. Households
                 with high energy burdens are also given higher points.


                3. Agencies are encouraged to adopt a repeat customer policy. Please
                   indicate if your agency has such a policy and describe the policy.
                Response: (Box will expand to accommodate text)
                 Households that received assistance the previous year are assigned less
                 priority, a negative of 3 points. Our database has the capacity to detect
                 duplication.


                4. Please complete the HEAP/WPO Energy Burden and Vulnerable
                   Population Goals for your Agency in the table below. (Transfer your Agency
                     Energy Burden and Vulnerable Population Goals to the “Priority Plan”)

                 HEAP Electric & Gas                          Statewide Goal          Agency Goal
                 Energy Burden                                     15%                   15%
                 Vulnerable Population                             76%                   76%



                                                                                    Continued on next page


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                                 PACE
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

                5. Does your Agency’s goal meet the Statewide Goals?

                    Yes __X__                     No _____

                    If no, answer questions 6, 7 & 8 as applicable.
                    If yes, proceed to ECIP Section.




HEAP Services   6. Justify Energy Burden variance, if any.
(continued)     Response: (Box will expand to accommodate text)
                 N/A


                7. Justify Vulnerable Population variance, if any.
                Response: (Box will expand to accommodate text)
                 N/A


                8. Identify at least one objective your agency could pursue in the upcoming
                   contract year that could bring your agency into closer parity with the
                   network Energy Burden/Vulnerable Population goals. Consider outreach,
                   administrative efficiencies, collaborations, etc.
                Response: (Box will expand to accommodate text)
                 N/A




                                                                          Continued on next page




                                                                                    Page 6 of 13
                                  PACE
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
ECIP


Emergency         Please check the following emergency services you provide in accordance
Crisis            with CSD ECIP Policies & Procedures?
Intervention
Program           _X_ Fast Track (Electricity & Gas)
(ECIP) Services   ____ ECIP Wood, Propane and Oil
                  _X_ Heating
                  ___ Cooling
                  _X_ SWEATS

                  1. Identify if any of the above ECIP services are needed in any portion of
                     your service area but cannot be provided by your agency. Please identify
                     the specific challenges and/or limitations preventing your agency from
                     delivering any of the above services and internal efforts to overcome these
                     obstacles.
                  Response: (Box will expand to accommodate text)
                   N/A



                  2. Fast Track services should be provided throughout the contract term. If
                     not, please provide justification.
                  Response: (Box will expand to accommodate text)
                   N/A


                  3. Describe how your agency leverages and coordinates the delivery of ECIP
                     Fast Track, ECIP WPO, ECIP HCS, and ECIP SWEATS with
                     weatherization, DOE, HEAP and other energy programs.
                  Response: (Box will expand to accommodate text)
                   As part of the intake process for each of the programs: HEAP,
                   Weatherization, SWEATS, ECIP HCS and ECIP Fast Track, clients are
                   asked if their homes have been weatherized or households have applied for
                   the utility bill assistance, if not, their application(s) are forwarded to
                   appropriate program staff to start the process. Program brochures and
                   information are given to the clients during this time. Clients who are
                   interested in the program(s) that may not be in our service areas are
                   referred to the appropriate local service provider and/or utilities with their
                   phone number and address.

                   Liheap ECIP Heating & Cooling clients will be leverage with Liheap
                   Weatherization or DOE WAP. This will allow both Weatherization funds
                   to be extended to serve more households as heating/cooling activities may
                   consume a lot of the Weatherization budget. Measures such as microwaves



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                                  PACE
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
                 and torchiere lamps not allowed in DOE WAP will be leverage with Liheap
                 Weatherization. Utility funded weatherization program will be leverage
                 with Liheap ECIP due to the fact that the utility does not allow furnace
                 repair/replacement to renter occupied dwellings.


                4. If your agency wishes to modify the typical heating and/or cooling season
                   as shown in your Agency Profile, indicate the beginning and ending dates
                   of the proposed season and provide justification.
                Response: (Box will expand to accommodate text)
                 Services will be provided during all of the CSD seasonal terms if feasible.

                 In the climate zones the regular months will be as follows:
                 Zone        Heating                   Cooling
                  6          Oct-Apr                    N/A
                  8          Oct-Apr                    N/A
                  9          Oct-May                    N/A

                 Installation of furnace repair /replacement activities will follow LIHEAP
                 ECIP Policy and Procedures 2008.




ECIP Services   5. Please complete the ECIP Funding Allocation Percentages for each of the
                   following ECIP components. (Transfer your Funding Allocation Percentages to the
                     “Percentage-Based LIHEAP Budget Proposal”)

                 ECIP Expenditures                    Statewide Range   Agency Allocation %
                 ECIP Fast Track                          7% - 42%             17%
                 ECIP WPO                                 1% - 21%              0%
                 ECIP HCS                                 1% - 30%             30%

                6. Does your Agency’s Allocation % meet the Statewide Range?

                    Yes _____            No __X__
                    If no, please provide justification for each variance in funding
                    components.
                Response: (Box will expand to accommodate text)
                 We do not have clients that need services in ECIP WPO.


                7. Please complete the ECIP Fast Track Vulnerable Population Goals for


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                                     PACE
               SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
                       your Agency in the table below . (Transfer your Agency Energy Burden and
                       Vu lnerable Population Goals to the “Priority Plan”)

                   ECIP Fast Track                           Statewide Goal     Agency Goal
                   Vulnerable Population                          65%              65%


                  8. Does your Agency’s goal meet the CSD Statewide Goal?

                      Yes __X__                     No _____

                      If no, proceed to question 9.
                      If yes, proceed to question 10.

                  9. Justify Vulnerable Population variance for Fast Track, if any.
                  Response: (Box will expand to accommodate text)




                  10. Justify if no ECIP heating services are provided, in spite of average
                      temperatures falling below 60 degrees as shown in your Agency Profile.
                  Response: (Box will expand to accommodate text)
                   N/A



ECIP Services     11. Justify if no ECIP cooling services are provided, in spite of average
(continued)           temperatures reaching 90 degrees or greater as shown on your Agency
                      Profile.
                  Response: (Box will expand to accommodate text)
                   N/A


                  12. Identify at least one objective that your organization could pursue in the
                      upcoming contract year to enhance your ECIP that could increase
                      program effectiveness and maximize service benefits for clients.
                  Response: (Box will expand to accommodate text)
            The most important factor in ECIP is the outreach efforts. The outreach
            worker must be well informed/educated on the objective of the emergency
            services. The outreach worker will need to make proper needs assessment
            of the dwelling prior to client signing up for the program.
ASSURANCE 16


Assurance 16      1. Describe the service plan objectives and goals (outcomes) for those
Services             allowable Assurance 16 services you plan to deliver in conjunction with
                     program services provided under weatherization, utility assistance, and


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                      PACE
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
        ECIP (e.g., energy conservation, care, maintenance, and proper use of
        appliances).
   Response: (Box will expand to accommodate text)
    For the prescribed activities under this section, our agency plan is to
    perform needs assessments, coordination with utilities and energy
    education including budget counseling.

    The needs assessment is coordinated with the intake process for the HEAP,
    WX and ECIP. While the client is being qualified for any of the
    components, they are interviewed to assess their need for the applied
    program and also to refer to the other components as well as to other
    agency programs. The energy burden is calculated and vulnerable
    populations are assessed for the HH. The file is rated and also the points
    are added or subtracted to complete the assessment for need of the client.
    The HH is then ranked according to the points, energy burden and
    vulnerable populations.

    After the needs assessment is completed the client in the case of HEAP and
    Fast Track, may either attend an energy education class or if none are
    scheduled they would receive the education individually to show how the
    HH can work to lower their bills and the need for the program.

    The Energy Education also contains budget counseling. After the
    education the clients bills are evaluated and if a fast track, the utility is
    called for a pledge to avoid shut-off. If no fast track funds are available
    then the pledge is made for a HEAP payment to keep the utility on. The
    energy education is provided to WX clients at the time of the completion of
    the work. Then the measures are explained and the most effective use of
    each of the measures.

        These activities outcomes are to:
          1. Resolve the utility bill emergency or in the case of HEAP, he lp to
              alleviate the energy burden
          2. Provide the education to stress the importance of energy
              conservation to the household monthly expenses. With the various
              stimuli in the media, the added personal follow- up will enhance the
              message and the need to conserve.
          3. Budget counseling will show the household that conserving can
              help in savings for their monthly needs.
         4. The needs assessment will help the agency to meet the goals set in
            the priority plan and to prioritize the services to those most in need.
          5. For those households that receive the weatherization and or HCS,
              the care and maintenance of the measures installed will show how
              to properly use the measure to gain the optimal energy efficiency
              of that measure. For instance, the proper use a thermostat will
              keep the home comfortable and also save energy and save on their



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                      PACE
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
              monthly bills. The proper care techniques will show the household
              how to maintain the measure for optimal energy savings.
           6. All outcomes of each program component will help our agency to
              meet their:
                a. energy burden goals
                b. vulnerable population goals
                c. identify households
                d. limit repeat customers


   2. Describe the type of advocacy and coordination with utility companies,
      and/or other energy programs or partnerships.
   Response: (Box will expand to accommodate text)
    Our local utility companies have had long partnership relationship. They
    are regularly contacted by our staff to verify client accounts and to make
    pledges on behalf of clients to prevent the interruption of services. In
    addition to this level of contact to better individually serve our clients,
    PACE has had contracts with both the Southern California Edison
    Company and Southern California Gas Company to provide inspection and
    assessment services. We have effectively used these services to leverage
    resources for our LIHEAP contracts which have been reported in our
    annual leverage report.
    Furthermore, PACE has been implementing two other contracts with the
    Southern California Gas Company: (a) Energy Savings Project that would
    outreach four ethnic groups that have been under-served by energy
    conservation education programs of the utility company – residential and
    business clients from the Hispanic, Chinese, Korean and Vietnamese
    communities; and (b) Assessment and Weatherization services serving
    several under-served ethnic groups and geographical areas.


   3. Describe how you will ensure information is communicated in the
      language of target low-income community populations in your service
      territory.
   Response: (Box will expand to accommodate text)
    Our current service territories are primarily English and Spanish speaking
    clients. Currently, Spanish program flyers and brochures are made
    available. Our program has adequate number of Spanish-speaking staff to
    assist this population group. Other group of our clients are Asians,
    primarily Chinese, Vietnamese and Korean. Asian language flyers and
    brochures will be created and effectively distributed in the upcoming
    contract year. Along with the printed Spanish language materials, these
    Asian language flyers/brochures will be distributed at community fairs,
    events and meetings. In addition, our agency has one of the most
    linguistically diverse staff who can speak 20+ languages other than
    English. They will be available to assist with translation for our LIHEAP



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                                 PACE
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
               clients who are not from the 4 major groups identified above.

              4. Identify if any Assurance 16 services are needed in any portion of your
                 service area but cannot be provided by your agency. Please identify the
                 specific challenges and/or limitations preventing your agency from
                 delivering these services and internal efforts to overcome these obstacles.
              Response: (Box will expand to accommodate text)
               N/A


              5. Identify at least one programmatic objective that your organization could
                 pursue in the upcoming contract year to enhance Assurance 16 funded
                 activities and services that would increase program effectiveness and
                 maximize service benefits to clients.
              Response: (Box will expand to accommodate text)
               Program brochures and flyers can be translated to Asian languages so we
               can reach out to more ethnic populations.




Outreach      1. Describe how your agency plans to market services available under
Services         LIHEAP, i.e., mail out, partnerships, brochures, flyers, telephone
                 communication, word of mouth, satellite offices, cable ads, public
                 services announcements, community fairs, and penny-saver.
              Response: (Box will expand to accommodate text)
               HEAP/ECIP Fast Track:
               Walk-ins, mail-outs from database, word of mouth, send applications in
               response to clients’ phone requests and referrals from local community
               agencies/in house referrals. We plan and implement major outreach
               activities directed at the vulnerable population ie senior homes and
               community centers by providing program brochures, flyers and a 24 hour
               telephone line.

               Weatherization/ECIP HCS:
               We have an outreach person that works with management companies and
               landlords to locate eligible households. We also receive referrals from
               HEAP, local community agencies and utility companies. We provided
               program brohcures and flyers.


              2. How does your Agency plan on adapting your outreach to:
                  Overcome language barriers and ensure information is communicated
                   in the language of low- income populations, and
                  Reach any language groups or other populations within their service



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                                    PACE
              SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT
                           territory that have been difficult to serve in the past? (This could
                           include geographic isolation and other factors.)
                 Response: (Box will expand to accommodate text)
                  By translating program brochures, flyers and other marketing materials in
                  language such as Chinese, Korean and Vietnamese.


                 3. Describe how your agency will ensure information is communicated in
                    the language of low-income community populations in your service
                    territory.
                 Response: (Box will expand to accommodate text)
                  Program flyers and brochures are distributed to the targeted population.
                  PACE is currently in collaboration with the City of Los Angeles Family
                  Development Networks (FDN) and Neigborhood Assistance Programs
                  (NAP) to provide LIHEAP services.


                 4. If the agency opts to not allocate funds to outreach, agency must describe
                    the process or methods to be utilized that ensure outreach services will be
                    provided in the absence of LIHEAP funding.
                 Response: (Box will expand to accommodate text)


                  N/A

                 5. Identify if any Outreach services are needed in any portion of your service
                    area but cannot be provided by your agency. Please identify the specific
                    challenges and/or limitations preventing your agency from delivering
                    these services and internal efforts to overcome these obstacles.
                 Response: (Box will expand to accommodate text)
                  N/A



Outreach         6. Identify at least one programmatic objective that your organization could
Services            pursue in the upcoming contract year to enhance your organization’s
(continued)         outreach strategies and ability to reach targeted low- income families,
                    particularly those target representing targeted groups, including:
                    households with the lowest incomes, members of the vulnerable
                    populations, and high energy burdens.
                 Response: (Box will expand to accommodate text)
                  We are planning to add researching the local census information to provide
                  our outreach workers with better statistical data on the highest pockets of
                  the lowest income neighborhoods. This may enhance our ability to reach
                  those targeted groups that may be underserved.




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