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					  Concept of Operations Document
              for the
Labor Market Information (LMI)
Internet Delivery System (IDS)
                 August 4, 2000




Prepared for: Tim Norris, LMI-RFP Coordinator
              LMEA Branch
              Washington State Employment Security Department
              P.O. Box 9046
              Olympia, WA 98507-9046


Prepared by:   Logicon, Inc.
               2150 River Plaza Drive, Suite 255
               Sacramento, California 95833
               (916) 567-9995



                                                     SAC000804-01
LMI Internet CONOPS                                                                                              SAC000804-01



TABLE OF CONTENTS
1     Scope ....................................................................................................................... 1
    1.1 Document Overview .............................................................................................. 1
    1.2 Background ........................................................................................................... 1
    1.3 System Overview................................................................................................... 2
2     Referenced Documents ............................................................................................ 6
3     Current Situation ....................................................................................................... 7
    3.1 Background, Objectives, and Scope ..................................................................... 7
    3.2 Operational Policies and Constraints .................................................................... 8
      3.2.1 Data Management .......................................................................................... 8
      3.2.2 Security Constraints ........................................................................................ 8
      3.2.3 Available Resources ....................................................................................... 9
      3.2.4 System Implementation Considerations ......................................................... 9
    3.3 Description of Current Systems ........................................................................... 10
      3.3.1 Existing LMI Delivery Systems ...................................................................... 10
      3.3.2 LMI Delivery Processes ................................................................................ 12
    3.4 Modes of Operation for the Current System ........................................................ 21
    3.5 User Classes and Other Involved Personnel ....................................................... 21
      3.5.1 Organizational Structure ............................................................................... 21
      3.5.2 Profiles of User Classes ............................................................................... 22
      3.5.3 Interaction Among User Classes .................................................................. 23
      3.5.4 Other Involved Personnel ............................................................................. 24
    3.6 Support Environment for the Current Systems .................................................... 25
      3.6.1 CD-ROM and Client/Server Applications ...................................................... 25
      3.6.2 State LMI Web Sites and Web Applications ................................................. 25
4     Justification and Nature of Proposed Changes and New Features ........................ 26
    4.1 Justification for Changes ..................................................................................... 27
      4.1.1 LMI ACCESSS Limitations............................................................................ 27
      4.1.2 Additional Limitations .................................................................................... 28
    4.2 Description of Desired Changes .......................................................................... 29
      4.2.1 Internet Access ............................................................................................. 29
      4.2.2 Expanded Capabilities .................................................................................. 29



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      4.2.3 User-friendly Interface .................................................................................. 29
      4.2.4 ADA Requirements ....................................................................................... 30
      4.2.5 Maintainability ............................................................................................... 30
      4.2.6 Adaptability, Extensibility, and Scalability ..................................................... 30
    4.3 Priorities Among Changes ................................................................................... 31
    4.4 Assumptions and Constraints .............................................................................. 31
      4.4.1 Assumptions ................................................................................................. 31
      4.4.2 Constraints .................................................................................................... 32
5     Concept for the Proposed System .......................................................................... 33
    5.1 Background, Objectives, and Scope ................................................................... 33
    5.2 Operational Policies and Constraints .................................................................. 34
      5.2.1 User Constraints ........................................................................................... 34
      5.2.2 Data Constraints ........................................................................................... 35
      5.2.3 Deployment and Hardware Constraints ........................................................ 36
      5.2.4 Funding Constraints ...................................................................................... 36
    5.3 Description of the Proposed System ................................................................... 37
      5.3.1 System Architecture ...................................................................................... 37
      5.3.2 Web Pages ................................................................................................... 39
      5.3.3 Data Management ........................................................................................ 41
      5.3.4 System Interfaces ......................................................................................... 42
      5.3.5 System Features ........................................................................................... 44
      5.3.6 Performance Characteristics......................................................................... 48
    5.4 Mode of Operation............................................................................................... 48
    5.5 User Classes and Other Involved Personnel ....................................................... 49
      5.5.1 Organizational Structure ............................................................................... 49
      5.5.2 Profiles of User Classes ............................................................................... 50
      5.5.3 Interaction Among User Classes .................................................................. 52
      5.5.4 Other Involved Personnel ............................................................................. 52
    5.6 Support Environment ........................................................................................... 54
      5.6.1 Initial Deployment ......................................................................................... 54
      5.6.2 Routine Maintenance .................................................................................... 55
      5.6.3 User Support ................................................................................................. 55
      5.6.4 Software Maintenance .................................................................................. 56


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      5.6.5 Modifications and Enhancements ................................................................. 56
      5.6.6 Software Updates and Bug Fixes ................................................................. 57
6     Operational Scenarios for the Proposed System .................................................... 59
    6.1 State LMI Web Pages ......................................................................................... 59
      6.1.1 Identify User Type ......................................................................................... 60
      6.1.2 View General LMI Information ...................................................................... 60
      6.1.3 View Personal Home Page ........................................................................... 63
      6.1.4 Modify User Profile ....................................................................................... 63
      6.1.5 Search For Information ................................................................................. 64
    6.2 Data Browsing Tools ........................................................................................... 65
      6.2.1 View Local Area Profile ................................................................................. 66
      6.2.2 View Occupational Information ..................................................................... 68
      6.2.3 View Industry Information ............................................................................. 69
      6.2.4 View Employer Information ........................................................................... 70
      6.2.5 View Training Information ............................................................................. 71
      6.2.6 Compare Occupations .................................................................................. 72
      6.2.7 Compare Locations ....................................................................................... 73
      6.2.8 Compare Industries ...................................................................................... 74
    6.3 Career Tools........................................................................................................ 75
      6.3.1 Search for Job Openings .............................................................................. 76
      6.3.2 Occupations by Skills and Interests .............................................................. 76
      6.3.3 Occupations Similar to Current ..................................................................... 77
    6.4 Data Analysis Tools ............................................................................................. 78
      6.4.1 Display Data Set ........................................................................................... 79
      6.4.2 Display Drilldown Table ................................................................................ 79
      6.4.3 Display Pivot Table ....................................................................................... 80
    6.5 Web Site Management Tools .............................................................................. 81
      6.5.1 Modify Common Module ............................................................................... 82
      6.5.2 Create or Modify Content Module ................................................................. 83
      6.5.3 Modify State LMI Web Pages ....................................................................... 83
      6.5.4 Manage Tool Settings ................................................................................... 84
      6.5.5 Manage User Profile Options ........................................................................ 84
      6.5.6 Manage Restricted User Login Accounts ...................................................... 85


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      6.5.7 View Web Site Statistics ............................................................................... 85
      6.5.8 Provide Alternate Message When Web Site Is Not Available ....................... 85
      6.5.9 Manage Backup Servers............................................................................... 85
    6.6 Data Management Tools ..................................................................................... 86
      6.6.1 Import Data ................................................................................................... 86
      6.6.2 Manage Data Import Settings ....................................................................... 87
      6.6.3 Set Restriction on Data Access .................................................................... 87
7     Summary of Impacts ............................................................................................... 88
    7.1 Operational Impacts ............................................................................................ 88
    7.2 Organizational Impacts ........................................................................................ 88
    7.3 Impacts During Development .............................................................................. 88
8     Analysis of the Proposed System ........................................................................... 89
    8.1 Summary of Improvements ................................................................................. 89
    8.2 Disadvantages and Limitations ........................................................................... 89
    8.3 Alternatives and Tradeoffs Considered ............................................................... 90
9     Glossary ................................................................................................................. 91


TABLES AND FIGURES
Table 3.1 - LMI ACCESS Application Modules ............................................................. 11
Table 5.1 - Example Element Library Items .................................................................. 41
Table 9.1 - Acronyms .................................................................................................... 91
Table 9.2 - Terms and Definitions ................................................................................. 92

Figure 1.1 - LMI IDS Block Diagram ................................................................................ 4
Figure 1.2 - Functional Overview .................................................................................... 5
Figure 3.1 - Data Flow/Process Diagram Key ............................................................... 13
Figure 3.2 - Local LMI Delivery Process........................................................................ 14
Figure 3.3 - Passive Internet LMI Delivery Process ...................................................... 15
Figure 3.4 - Interactive Internet LMI Delivery Process .................................................. 16
Figure 3.5 - LMI Database Update Process .................................................................. 18
Figure 3.6 - Job bank Interface Process ....................................................................... 19
Figure 3.7 - Occupational and Career Tools Delivery Process ..................................... 20
Figure 3.8 - Interactions Among User Classes. ............................................................. 24


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Figure 5.1 - LMI IDS Architecture .................................................................................. 38
Figure 5.2 - LMI IDS Web Site Layout .......................................................................... 40
Figure 5.3 - LMI IDS Web Page Layout ........................................................................ 40
Figure 5.4 - LMI IDS System Interfaces ........................................................................ 43
Figure 5.5 - Organizational Structure ............................................................................ 49
Figure 5.6 - Interactions Among User Classes .............................................................. 53
Figure 5.7 - Support Process ........................................................................................ 58
Figure 6.1 - State LMI Web Pages Use Cases ............................................................. 59
Figure 6.2 - Data Browsing Tools Use Cases ............................................................... 65
Figure 6.3 - Career Tools Use Cases............................................................................ 75
Figure 6.4 - Data Analysis Tools Use Cases ................................................................. 78
Figure 6.5 - Web Site Management Tools Use Cases .................................................. 81
Figure 6.6 - Data Management Tools Use Cases ......................................................... 86


Appendix A - Traceability Matrixes
Table A1 - Problems/Change Matrix ............................................................................. A1




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LMI Internet CONOPS                                                        SAC000804-01




1 Scope
1.1 Document Overview
This Concept of Operations Document (CONOPS) represents the proposed solution for
the LMI ACCESS Internet Transition Evaluation project. This CONOPS describes the
mission of the Labor Market Information (LMI) Internet Delivery System (IDS) and it's
operational environment. It also describes the functions and characteristics of the
computer systems within the overall system.
This CONOPS was developed using IEEE Std 1362-1998, IEEE Guide for Information
Technology - System Definition - Concept of Operations. The format has been
customized to accommodate the LMI ACCESS Internet Transition Evaluation project
and is based upon the Draft Concept of Operations Document for the LMI
ACCESS/ALMIS Internet Application, dated April 16, 1999, prepared by the LMI
ACCESS/ALMIS Internet Workgroup.
The intended audience for this document includes representatives of the LMI ACCESS
Consortium (the consortium of states sponsoring this project) and prospective
contractors who will assist in designing and implementing this Internet system.

1.2 Background
Throughout the nation, state LMI programs participate in nationwide programs
sponsored and funded by the Bureau of Labor Statistics (BLS) and Employment and
Training Administration (ETA). These programs are designed to collect data about
employment, industries, firms, workers, occupations, wages, hours, economic growth
and decline and the functioning of the labor market for the state wide and sub-state
areas. Further, LMI programs provide timely, accurate, state, regional and local labor
market information to internal and external customers. This includes supporting the
federal mandate to provide labor market information to meet the needs of One Stop
Career Center customers. State LMI programs may also provide additional services
such as detailed occupational information and local job openings.
The critical need to make LMI available for labor exchange, economic development,
and public policy decision making was established by the ALMIS vision (America’s
Labor Market Information System) and reinforced by the enactment of the Workforce
Investment Act (WIA). ALMIS envisions a labor market information program that
provides customers with the information and value-added services necessary to allow
them to exercise “informed choice” in their workforce-related decision making.




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The ALMIS concept represents the interrelated systems of national, state and local
labor market information as it applies to the nationwide employment and training
system and the economy as a whole. ALMIS originally focused on serving the
information needs of six clusters of customers: individuals (job seekers), employers,
intermediaries/counselors, economic developers, education and training providers, and
planners and policy makers. ALMIS has since become the primary repository of state
and local LMI data and is used by internal state LMI analysts as well as external
customers.
One aspect of the ALMIS vision is an LMI database (also known as ALMIS). Each
state maintains an ALMIS database with state wide and regional information as well as
some national BLS data. Most of the Consortium states currently provide access to
ALMIS data using a CD based product called LMI ACCESS. Developed and
maintained by Geographic Solutions Inc., LMI ACCESS can be deployed as a stand-
alone application or as a client/server application over an internal network. The LMI
ACCESS application has been customized for each state to include state unique
graphics and regional maps and to accommodate different levels of detail and other
minor variations in data contained in each state's ALMIS database.
The CD-ROM and client/server versions of LMI ACCESS provide employers and job
seekers access to data contained in an ALMIS database through computers located at
regional service centers. LMI Analysts also use the LMI ACCESS application to access
and export ALMIS database tables. The individual states maintain the LMI ACCESS
ALMIS database using Geographic Solutions' ALMIS Database Administrator
application. Geographic Solutions is the sole source for maintenance and
enhancement of the LMI ACCESS application.
Each Consortium state currently maintains an LMI web site containing press releases,
publications, and LMI data highlights. Some states also have existing web applications
that allow users to view data from their ALMIS database interactively using a web
browser. Many of these web applications are Geographic Solutions products based on
the LMI ACCESS application. Web-based occupational and career exploration tools
and interfaces to state and national job banks are also provided by some states as part
of their LMI web site or as part of another state agency's web site.

1.3 System Overview
The LMI IDS will provide an integrated web application that Consortium states can use
to serve both internal and external customers. The LMI IDS will be flexible, easy to
manage and maintain, allow additional features to be added without significant changes
to the core system, and will be scalable to accommodate increased user load. Each
Consortium state will be able to customize the LMI IDS to meet their individual needs by
enabling or disabling specific features. The LMI IDS will use state unique maps and
graphics and will accommodate variations in each state's implementation of the ALMIS
database standard.




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The LMI IDS will provide static reports and publications and will link labor market
information contained in the ALMIS database with data contained in other state and
national databases including automated labor exchange services such as America's
Job Bank and other state run job banks and the United States Department of Labor
Occupational Network (O*NET) database. A diagram of the LMI IDS concept is
depicted in Figure 1.1.
The LMI IDS will provide customer access to ALMIS and other LMI related data over
the Internet via a web browser through a single web site for each state. An overview of
the major functions is shown in Figure 1.2. The LMI IDS will provide four primary
services:
          State LMI Web Pages - web pages containing articles, tables, and graphs
           with hyperlinks that provide access to static reports, web-based interactive
           tools, and related web sites.
          Data Browsing Tools - interactive web interface providing access to LMI and
           related data using easily understandable menus and forms to select the data
           and hyperlinks to display related data.
          Career Tools - interactive web interface providing career exploration, job
           search, and other tools of interest to persons looking for a job or considering
           a career change using easily understandable menus and forms.
          Data Analysis Tools - interactive web interface that allows more advanced
           users to access LMI statistics and to analyze those statistics using drill down
           and pivot tables.
The LMI IDS will also provide web-based administrative tools (Web Site Management
Tools and Data Management Tools) to allow system administrators to manage web site
content, application settings, and source data.
The principle customers of the LMI IDS will be Employers and Job Seekers. Other
external customers include academics, economists, and other advanced LMI data
users requiring specific ALMIS database information as well as other less sophisticated
LMI data consumers requiring access to LMI publications and monthly reports. The LMI
IDS will also serve internal customers, such as LMI data analysts, using a secure
Internet connection. System administrators, such as web site and data managers, will
use web-based tools to manage LMI IDS content and application settings and will have
the ability to control public access to sensitive data.
The LMI IDS may be deployed to a state or contractor facility to support a single state
or may be deployed to a centralized facility to support several states. Local technical
support requirements will be minimized. The Consortium will be able to easily add
additional features to the LMI IDS using in-house or contractor resources.




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Figure 1.1 - LMI IDS Block Diagram

                                           Advanced               Other LMI Data
                                           LMI Users               Consumers
                    LMI Analysts                                                           Employers

       System                                   Public                 Public
                             Secure             Access                 Access            Public        Job Seekers
     Administrators         Connection                                                   Access

              Secure                                                                               Public
             Connection                                                                            Access



                                                      The Internet




                                              Secure                      Public
                                             Interface                  Interface



                 LMI IDS
                  Ÿ News Releases                        Web Application
                  Ÿ Articles and Publications               Server
                  Ÿ Link to Job Banks
                  Ÿ LMI Data
                  Ÿ Tables & Graphs
                  Ÿ Job Seeker Inquiries          Application
                                                                                  Website
                  Ÿ Query LMI Data                  Logic                       Configuration
                  Ÿ Career Tools                                                   Data
                  Ÿ Job Search


                       LMI IDS Datamart


                                              Career            Local Jobs
                            LMI Data
                                               Data               Data




                                                                      Local Job
                       Import                Import
                                                                      Openings
                        Data                  Data




                                                                    Existing Jobs Bank
                                                                     Ÿ AJB or other State
                                                                       and Comercial Job
           State ALMIS                   Career Info
                                                                       Banks
            Database                     Database




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LMI Internet CONOPS                                                           SAC000804-01



Figure 1.2 - Functional Overview

                               Advanced           Other LMI Data
                               LMI User             Consumer
                 LMI Analyst                                       Employer
       System
     Administrator                                                            Job Seeker



                                     The Internet




    LMI IDS

                                 State LMI Web
                                     Pages




            Data Browsing                                    Data Analysis
                                   Career Tools
                Tools                                            Tools




                                 Web Site and Data
                                 Management Tools




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LMI Internet CONOPS                                                      SAC000804-01




2 Referenced Documents
The following documents were referenced in developing this CONOPS:
[1] Draft Concept of Operation Document for the LMI ACCESS/ALMIS Internet
    Application, April 16, 1999, LMI ACCESS/ALMIS Internet Workgroup
[2] IEEE Std 1392-1998, IEEE Guide for Information Technology - System Definition -
    Concept of Operations (ConOps) Document, March 19, 1998, Institute of Electrical
    and Electronics Engineers, Inc.
[3] LMI ACCESS Internet Transition Evaluation Best Practices Analysis, February 23,
    2000, Logicon, Inc., SAC000223-02
[4] LMI ACCESS Internet Transition Evaluation Current Situation Analysis, January 26,
    2000, Logicon, Inc., SAC000125-07




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3 Current Situation
3.1 Background, Objectives, and Scope
Currently individual states deliver state and local LMI data in a range of formats in
varying levels of detail. Delivery methods include printed products, stand-alone and
client/server applications, and state LMI web sites. Some states have also
implemented interactive web-based LMI applications. Customers interested in
reviewing local LMI for more than one state are forced to adapt to the varying formats
and delivery systems to receive and compare the information. More sophisticated LMI
data consumers such as academics, economists, and some state LMI analysts must
extract data tables from available sources and perform their analysis using additional
software tools such as database or spreadsheet applications.
In addition to web-based LMI data delivery, some states have made career exploration
and job search tools available over the Internet. The career exploration tools use a
specialized occupational database with career attributes and, in most cases, limited LMI
data. Job search tools access state or national job banks, such as America's Job Bank,
to locate job openings in a local area. Other job search tools include resume writers
and employer databases. At least one state has integrated job listings into their LMI
web site, listing job openings side-by-side with local area LMI data.
Several counties and metropolitan areas across the country have implemented their
own web-based applications that include LMI data delivery. Some of these applications
use state collected data stored in an ALMIS standard database while others use data
collected by an independent contractor.
At the national level, a suite of Internet applications called America's Career Kit has
been developed by the US Department of Labor. America's Career Kit is a series of
complimentary web sites that include America's Job Bank, America's Learning
Exchange, and America's Career InfoNet. America's Career InfoNet provides access to
high level national and state LMI data and includes some regional data.
The purpose of the LMI IDS is to make labor market information widely available using
an Internet based, customer friendly, front end to a datamart containing ALMIS
standard LMI data and related information. The system will be easily adaptable to meet
the unique needs of each Consortium state and will use LMI data currently maintained
by each state in the form of an ALMIS standard database. Implementation of a
common LMI IDS across multiple states will result in a more consistent approach to the
delivery of state-specific LMI and related services over the World Wide Web. This will
allow easy access to LMI data for a wide variety of customers across all Consortium
states and provide better service at a lower cost than if each state were to implement a
web-based system independently.




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3.2 Operational Policies and Constraints

3.2.1 Data Management
Consortium states currently maintain LMI data in an ALMIS standard database for
distribution with the LMI ACCESS application. Most states use the Geographic
Solutions ALMIS Database Administrator application to import data from various
sources. However, the level of detail and types of data maintained in the ALMIS
database varies from state to state. Many states do not load sensitive data into their
LMI ACCESS database. Some data elements, industry data for example, may be
maintained to varying levels of detail (i.e. two-digit vs. three-digit SIC code).
Each state has established different area categories such as state wide, county, region
and metropolitan statistical area. Different statistics are maintained to different levels.
For example, a state may maintain industry unemployment statistics to the state wide,
regional, and county level, while another statistic, such as occupational wages, may
only be maintained to the statewide level.
Updates to the ALMIS database are commonly performed via Remote Data Transfer.
Remote data transfer is commonly accomplished using FTP over the Internet. Table
data is dumped into a delimited text file, which is sent to the remote site where it is
loaded into the destination database using bulk copy or another import application
(such as ALMIS Database Administrator).
ALMIS data from state LMI web sites is commonly made available in the form of HTML
pages, PDF files, Microsoft Word documents, Microsoft Excel spreadsheets, and
images of paper reports. Many of these files are generated by hand in the form of a
paper reports, that may or may not be reformatted for display on the state web site.
Some states have incorporated tools and applications that allow them to generate these
files directly from an ALMIS database.

3.2.2 Security Constraints
Certain ALMIS database tables and records may be considered sensitive and should
not be made widely available to the public. The LMI ACCESS application uses a
special field added to specific tables to indicate data that must be suppressed. The LMI
ACCESS administration module allows the system administrator to control access to
sensitive data. The administration module also allows the system administrator to
control access to specific options within the LMI ACCESS application, thereby
controlling access to the data contained within those options. However, many states
simply do not include sensitive data in their LMI ACCESS database.




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3.2.3 Available Resources
Most of the Consortium states have limited technical resources. Some states are
willing to add some additional hardware to support expanded LMI Internet capabilities
while others would rather use common state resources or contract out to a hosting
service. Most states would like to continue using existing state personnel for technical
support with training requirements kept to a minimum.
Most of the interactive web-based LMI applications currently in use by Consortium
states are contractor developed and maintained. However, hosting and database
management is still performed locally by each state. At least one state has developed
an interactive LMI web site internally. However, significant technical resources are
required to maintain this application and the state is reliant on a limited number of
personnel with core application skills. All states face the problem of retaining qualified
personnel due to the high commercial demand for skilled information technology
professionals.
Some states have also expressed concern about the resources required to support
specific LMI functions such as maintaining and distributing ALMIS data and responding
to specific data requests from customers.

3.2.4 System Implementation Considerations
The individual Consortium states have not implemented LMI ACCESS concurrently.
Consequently, implementation of LMI ACCESS has been a long process and some
states have yet to put LMI ACCESS to widespread use. This is due in part to specific
states desiring to reduce risk by letting other states take the lead on implementation. In
other cases, states did not have the resources available to support early
implementation.




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3.3 Description of Current Systems

3.3.1 Existing LMI Delivery Systems

3.3.1.1 CD-ROM and Client/Server LMI Delivery
In late 1997, in order to provide a consistent delivery method for local LMI, eighteen
states joined together in a consortium to develop a common front end to the ALMIS
database (there are now seventeen states in the LMI ACCESS Consortium). The
delivery modes of choice were kiosks and, ultimately, client/server delivery systems
within Job Service or One Stop Career Center facilities. The Consortium named the
application they were designing “LMI ACCESS,” although each state selected its own
unique screen name, acronym, and “splash screen.” The Consortium selected a
vendor, Geographic Solutions, which had developed a kiosk based product for one
state using an ALMIS standard database as the source, and had subsequently
developed a similar client/server application for another state. The vendor proceeded
to modify the application for the remaining states. The standalone and client/server
versions of LMI ACCESS are distributed to local One-Stop Career Centers on CD-
ROM.
The LMI ACCESS application consists of four separate modules, each of which is a
separate application. These applications were written in FoxPro and use a FoxPro
database for the standalone version and either an Oracle or a Microsoft SQL Server
database for the client/server version. A description of each module is provided in
Table 3.1.
Consortium states have also implemented several different CD based products that
allow the job seeker to explore career options based on their skills and interests.
Several states have a Career Information System (CIS) product developed in
partnership with the University of Oregon. CIS provides occupational information for
the specific state, educational and financial aid opportunities within the state, job search
information, and career assessment tools. Another family of occupational assessment
tools used by several states is based on the United States Department of Labor
Occupational Information Network (O*NET) database. These applications also provide
a series of tools that allow job seekers to explore different occupations to determine
which occupation suits their aptitudes and skills set. Users may search for occupations
based on their work values, abilities and skills, or education. Users may also search for
occupations with attributes similar to their current occupation. Many of these
applications also provide limited occupational LMI data.




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Table 3.1 - LMI ACCESS Application Modules
Job Seeker       Provides area specific population, occupational, employment, industry, and
Module           employer LMI data. The Job Seeker Module also provides information about
                 specific occupations such as job descriptions and educational and licensing
                 requirements. In the Job Seeker Module the user first selects a type of
                 information and then selects a geographic area. The user may then view
                 specific data tables for that area. In most cases, the user may change areas
                 at any time.
Inquiry          Provides access to LMI data based on the data type. The user selects
Module           specific LMI data and is then taken through a series of screens allowing the
                 user to specify filter and display criteria such as the geographic area and
                 period (one or more years or months for example). In most cases, the user
                 can change the area or time period for the data table. In some cases, the
                 user can even change the screen to display a different data element. Some
                 data elements can also be compared across areas.
Analyst          Provides direct access to ALMIS LMI database tables. The Analyst Module is
Module           intended for use by LMI Analysts familiar with the ALMIS database tables.
                 The Analyst Module provides an interface for building, saving, and running
                 ALMIS database queries. Query results can be displayed in tabular or
                 graphic form and can be exported to a variety of data formats. Table data
                 cannot be changed using this application.
Administrator    Provides a series of tools allowing the administrator to manage application
Module           settings, user permissions, and data access rights. The administrator can
                 block public users from seeing specific data elements or completely disable
                 certain data display options. The Administrator Module also allows the
                 administrator to view user history and usage data and quickly view ALMIS
                 database tables. Many of the options and settings within the Administration
                 Module are applicable only to client/server installations of LMI ACCESS.

3.3.1.2 Passive LMI Web Sites
Each Consortium state maintains one or more web sites containing LMI data. Almost
all of the states use a passive web site as their primary LMI web site. LMI data is
available on these sites in the form of HTML pages, Adobe Acrobat PDF files, or text
files. The data contained in these tables is static and cannot be filtered or sorted.
About half of these sites also allow users to download LMI data in the form of Excel or
Lotus 123 spreadsheets. Most State LMI web sites also contain other labor information
such as press releases and publications. If the state has also implemented an
interactive LMI application, the passive state LMI web site will usually contain a link to
that application. Links to other web sites such as career and job search tools are
sometimes also included within the primary state LMI web site.




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3.3.1.3 Interactive LMI Web Applications
Several Consortium states have implemented interactive web applications. Many of
these are web-based versions of the LMI ACCESS Job Seeker or Inquiry modules.
These applications were developed by Geographic Solutions using Microsoft Active
Server Pages hosted on Microsoft Internet Information Server. LMI data is stored in an
Oracle or Microsoft SQL Server database.
One Consortium state has implemented an interactive web application as their primary
state LMI web site. This site provides all of the information normally found on traditional
passive state LMI web sites including reports, articles, publications, and graphs. This
site also allows users to locate and display a wide range of specific LMI data. Career
exploration tools and local area job listings are also available from this site.

3.3.2 LMI Delivery Processes
LMI delivery is currently accomplished through three core business areas:
          Local LMI - stand-alone and client/server installations of the LMI ACCESS
           application at local employment service centers.
          Internet LMI Delivery - Consortium state LMI web sites and web-based
           applications.
          Update LMI - updating state ALMIS database tables and distributing updated
           LMI data to state delivery systems.
Two additional related business areas are used by some states to provide a
comprehensive virtual employment service center solution:
          Job banks Interface - a state job bank able to pull data from other job banks
           and post data to an Internet based LMI web site.
          Occupational and Career Tools - job seeker tools such as occupational
           assessment, career exploration, and resume and letter writers.
From these five business areas, six generic processes can be identified. Specific
process details currently in use by Consortium states may vary and some states may
not currently use all of these processes.
The remainder of this section contains data flow/process diagrams for each identified
process. Figure 3.1 depicts the symbols used in these diagrams. Figures 3.2 through
3.7 depict each process. A description of the process elements follows each figure.




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Figure 3.1 - Data Flow/Process Diagram Key


                                                                          Data Flow

         User Interface                   Sub -Process




           External
           Interface                       Data Store
                                                                            User


    User Interface - Windows       Sub-Process - Automated      Data Flow - Movement of
    application or web browser     or manual process that       data between process
    interface                      manipulates and transfers    elements
                                   data
    External Interface - Data                                   User - A general
    source or destination which    Data Store - Location,       classification of internal or
    is outside the bounds of the   usually a relational         external users that
    current process                database, where persistent   interface with user
                                   data is stored               interfaces or sub-
                                                                processes




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3.3.2.1 Local LMI

Figure 3.2 - Local LMI Delivery Process



                        PC Based LMI                           LMI Application
                          Delivery                             Administration
                         Application                              Module


   Local User                                                                              Local System
                        Data       Query                   Configuration Configuration     Administrator
                      Requests     Results                    Data         Updates



                                                                  Process
                      Process LMI Data                           Application
                          Queries                               Configuration
                                                                  Updates

                                                       Application
                                                      Configuration
                                                         Data


                            LMI Data


                                                LMI                    LMI Data          Update LMI
                                                                       Updates            Process
                                             Application
                                             Database




3.3.2.1.1 Users
       Local User - public user at a local employment service center.
       Local System Administrator - system administrator or LMI ACCESS application
       manager at a local employment service center.

3.3.2.1.2 User Interfaces
       PC Based LMI Delivery Application - LMI ACCESS application running in a
       stand-alone or client/server configuration.
       LMI Application Administration Module - LMI ACCESS Administrator Module.




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3.3.2.1.3 Sub-Processes
       Process LMI Data Queries - processes data requests entered in the user
       interface and returns requested data from the LMI ACCESS database.
       Process Application Configuration Updates - provides current configuration data
       stored in the LMI ACCESS database to the system administrator interface and
       records updates made in the system administrator interface to the LMI ACCESS
       database.

3.3.2.1.4 Data Stores
       LMI Application Database - LMI ACCESS database containing ALMIS tables and
       LMI ACCESS application configuration data.

3.3.2.2 Internet LMI

Figure 3.3 - Passive Internet LMI Delivery Process




                                                     LMI Data
                            State LMI Web
                                                   Tables, Files
                                 Site             and Documents
  Casual User




                                                   Update Web
                        LMI Data Files               Content

  Sophisticated
     User
                                                      LMI Data
                                                    Tables, Files
                                                   and Documents


                                                                            LMI Analyst/
                                                 Create LMI Data           Technical Staff

             ALMIS
                                 LMI Data        Tables, Files, and
            Database                               Documents




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LMI Internet CONOPS                                                                                SAC000804-01



Figure 3.4 - Interactive Internet LMI Delivery Process


                                                                  Job Banks
                                      Job Bank Data                Interface
                                                                   Process



                             Interactive LMI                     Web Site                      Post Web Site
                                Web Site                         Updates                         Updates

  Casual User

                             Data          Query
                           Requests        Results                                                Web Site
                                                                                                  Updates

                                                       Web Site
                                                      Configuration
                            Process LMI Data
                                Queries
  Sophisticated                                                                           Manage Web Site
     User                                                              Web Site
                                                                                           Configuration
                                                                      Configuration
                                                                         Data




                                LMI Data                                        Web Site
           Internet LMI
                                                                               Configuration
             Database
                                                                                 Updates
                                                      Web Site
                                                                                       Configuration Configuration
                                                     Configuration
                                                                                          Data         Updates


             LMI Data
             Updates




                                                                                               LMI Web Site
           Update LMI                                                                          Administration
            Process                                                                              Module


                                                    LMI Analyst/
                                                   Technical Staff




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3.3.2.2.1 Users
       Casual User - Internet user with minimal technical expertise and little knowledge
       of LMI data.
       Sophisticated User - Internet user with some technical expertise and some
       knowledge of LMI data.
       LMI Analyst/Technical Staff - internal staff responsible for maintaining the state
       LMI web site and web site LMI data.

3.3.2.2.2 User Interfaces
       State LMI Web Site - state LMI web site containing passive web pages
       containing LMI data and files for upload.
       Interactive LMI Web Site - web site containing both passive web pages and
       active web pages where users may interactively query LMI data.
       LMI Web Site Administration Module - Windows or web-based interface used to
       manage LMI web site pages and web application configuration settings.

3.3.2.2.3 Sub-Processes
       Update Web Content - post new and updated web pages and files containing
       updated LMI data tables and documents to the state LMI web site.
       Create LMI Data Tables, Files, and Documents - create web pages and files
       containing data from the ALMIS database.
       Process LMI Data Queries - receive user LMI data requests and return data from
       the LMI database.
       Post Web Updates - posts updates to LMI web site pages.
       Manage Web Site Configuration - provides current web application configuration
       information to the web site administrator, records web application configuration
       updates made by the web site administrator, and generates changes to web site
       based on web site configuration changes made by the web site administrator.

3.3.2.2.4 Data Stores
       ALMIS Database - ALMIS standard database containing state LMI data.
       Internet LMI Database - database containing state LMI data that is being made
       available over the Internet.
       Web Site Configuration - stores web site page and web application configuration
       data.




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3.3.2.3 Update LMI

Figure 3.5 - LMI Database Update Process


                                                                               Interactive
                                                  Local LMI
                                                                              Internet LMI
                                                   Delivery
                                                                                Delivery
                                                   Process
                                                                                Process


         LMI Analyst/
                                                       LMI Data            LMI Data
        Technical Staff                                Updates             Updates




                                                                  Copy and
    Enter ALMIS Table
                                                                Distribute LMI
         Updates
                                                              Database Updates




            ALMIS Table Updates                         Updated LMI Data
                                       ALMIS
                                      Database




3.3.2.3.1 Users
       LMI Analyst/Technical Staff - internal staff responsible for entering updates to
       ALMIS database tables and for replicating that data to other databases
       supporting the LMI delivery system.

3.3.2.3.2 User Interfaces
       There are no user interfaces defined for this process. Commercial database
       management tools and/or internal developed utilities would be used to execute
       sub-processes.

3.3.2.3.3 Sub-Processes
       Enter ALMIS Table Updates - entry of updated LMI data into the ALMIS
       database.
       Copy and Distribute LMI Database Updates - Extract ALMIS database table data
       necessary to support LMI delivery systems and deliver that data to LMI delivery
       system databases.



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3.3.2.3.4 Data Stores
       ALMIS Database - ALMIS standard database containing state LMI data.

3.3.2.4 Job Banks Interface

Figure 3.6 - Job bank Interface Process




                                    Job Seeker Job                            Employer Job
                                     Bank Interface                           Bank Interface


   Job Seeker
                                                                                                                         Employer
                     Job                              Job                                                Job Seeker
                                                                          New Job
                    Search                          Seeker                                                Resumes
                                   Job                                     Listing
                                                    Resume                                    Resume
                                 Listings
                                                                                              Searches



                                            Post Job Seeker                                                 Locate Job Seeker
      Locate Job Listings                                                     Post Job Listing
                                               Resumes                                                          Resumes




                                                Resumes                              Job
                                                                                   Listings



     Other Job          Job                                    Jobs Bank
                                                                                                             Resumes
    Bank Listings     Listings




                                                                                 Extract Locations
                                                               Job Listings                                     Job Listings
                                                                                  Specific Jobs


                                                                                                                 Interactive
       Interface to Other                                    Other Job                                          Internet LMI
                                     Job Listings
           Job Banks                                          Banks                                               Delivery
                                                                                                                  Process




3.3.2.4.1 Users
       Job Seeker - user looking for a job.
        Employer - user who wants to fill a job opening.


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3.3.2.4.2 Interfaces
       Job Seeker Job Bank Interface - displays job listings based on job search criteria
       and allows users to post their resumes to the job bank.
       Employer Job Bank Interface - displays job seeker resumes based on a resume
       search criteria and allows users to post job listings to the job bank.

3.3.2.4.3 Sub-Processes
       Locate Job Listings - accept job search criteria and return matching job listings
       from the local job bank and from other job banks.
       Post Job Seeker Resumes - post new resume to the job bank.
       Post Job Listings - post new job listing to the job bank.
       Locate Job Seeker Resumes - accept resume search criteria and return
       matching job listings from the local job bank and from other job banks.
       Extract Location Specific Jobs - extract job listings from the job bank based on
       location and provide those listings to interactive Internet LMI delivery systems.
       Interface to Other Job Banks - extract job listings from other job banks and
       provide them to the job location process.

3.3.2.4.4 Data Stores
       Job bank - data store containing job listings and resumes.

3.3.2.5 Occupational and Career Tools

Figure 3.7 - Occupational and Career Tools Delivery Process



                         Career Services
                          Application or
                            Web Site


   Job Seeker
                      User Entries   Tool Results




                                                         Occupation
                        Job Seeker Tools                    Data      Occupational
                                                                       Information




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3.3.2.5.1 Users
       Job Seeker - users who want to assess their skills and explore occupations.

3.3.2.5.2 Interfaces
       Career Services Application or Web Site - Windows or browser based application
       that allows users to assess their skills and explore occupations.

3.3.2.5.3 Sub-Processes
       Job Seeker Tools - accepts user entries and returns occupational information
       based on those entries.

3.3.2.5.4 Data Stores
       Occupational Information - database containing detailed data about various
       occupations.

3.4 Modes of Operation for the Current System
Most existing Consortium state LMI delivery systems run in only a single mode of
operation (either they are available or they are not available). Some web-based
delivery systems include backup servers. In some cases, development or test systems
are also used for backup purposes.

3.5 User Classes and Other Involved Personnel

3.5.1 Organizational Structure
Users of existing Consortium LMI delivery systems are either internal or external.
Internal users may be further divided into LMI data consumers and LMI data
administrators. The specific organizational structure of internal users varies from state
to state. Internal LMI data consumers consist primarily of LMI Analysts. LMI data
administrators consist of Database Administrators, Web Site Managers, and Technical
Support staff. In many cases, a single person may fill more than one role. External
users consist primarily of Job Seekers and Employers but also include Advanced LMI
Users and Other LMI Data Consumers.




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3.5.2 Profiles of User Classes

3.5.2.1 LMI Analyst
Normally college educated with medium computer skills, the LMI Analyst uses LMI data
to perform economic analysis, create reports and publications, and respond to
customer inquiries. Currently LMI Analysts can use the LMI ACCESS analyst
application to retrieve data from ALMIS database tables. However, this application is
limited and the use of spreadsheets or other database tools is necessary.

3.5.2.2 Database Administrator
Although formal education may vary, the Database Administrator will usually have
advanced computer skills, which are used to update the ALMIS database and distribute
database updates to remote sites. The Database Administrator uses the applications
native to the specific database platform or third party tools such as Geographic
Solution's ALMIS Database Administrator application to perform these functions.

3.5.2.3 Web Site Manager
With medium to advanced computer skills and varying formal education, the Web Site
Manager maintains the state LMI web sites. Data may be posted using a web authoring
or site management tool or could be posted directly to the server using FTP. The web
site manager may also be responsible for converting paper reports into a web format
and generating LMI data tables for display on the state LMI web site.

3.5.2.4 Technical Support
Although formal education may vary, Technical Support staff will usually have advanced
computer skills, which are used to maintain the servers and software that support the
various LMI delivery systems. Technical Support staff may also include application
programmers.

3.5.2.5 Job Seeker
The Job Seekers will have varying levels of education, computer skills, and
sophistication as it relates to understanding and applying LMI concepts. Job Seekers
may be students, training program graduates, or an employed or unemployed person
looking for a new job. Intermediaries such as counselors, job placement personnel,
and other employment service personnel may also be included in this category. These
users are normally interested in specific information such as occupational profiles,
training information, employers and wages. In most Consortium states, these users
must go to a service center to view LMI data using the LMI ACCESS application. They
will primarily use the LMI ACCESS Job Seeker module. Some of these users may
access LMI data via the Internet using the state LMI web site or other web-based LMI
applications. Job Seekers will also make use of career exploration and job search tools
and services available over the Internet.




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3.5.2.6 Employer
The Employer will have varying levels of education, computer skills, and sophistication
as it relates to understanding and applying LMI concepts. Employers use LMI data to
get information about worker skills, training programs, wages, industry growth, and
other economic factors for specific geographic areas. Intermediaries such as economic
developers who use the information to bring jobs to their region could also be included
in this category. Employers that are more sophisticated and related intermediaries may
also fit into the role of Advanced LMI User. In most Consortium states, these users
must go to a service center to view LMI data using the LMI ACCESS application. They
will primarily use the LMI ACCESS Inquiry module. Some of these users may access
LMI data via the Internet using the state LMI web site or other web-based LMI
application. These users may also use non-government sources for local area
economic and employment statistics.

3.5.2.7 Advanced LMI User
The Advanced LMI User will normally be college educated with medium to advanced
computer skills. This group includes academics, economists, and more sophisticated
employers and economic developers. Advanced LMI Users use LMI data to perform
detailed analysis of economic and employment trends. Currently Advanced LMI Users
will normally capture LMI data from available sources and put that data into a
spreadsheet or database application for analysis. The public interfaces of the LMI
ACCESS applications do not support this function and the Advanced LMI User will
primarily capture data from the state LMI web site and any other available government
or non-government source. In some states, the Advanced LMI User can contact the
state LMI agency to get the data they need.

3.5.2.8 Other LMI Data Consumer
Other LMI Data Consumers will have varying levels of education and computer skills.
They will normally be interested in high level LMI data such as the unemployment rate
for a specific area or industry. This group includes news media and state agencies
such as the governor’s office. Other LMI Data Consumers will normally find the LMI
data they need in the tables and reports contained on the state LMI web site.

3.5.3 Interaction Among User Classes
Figure 9 depicts some of the common relationships between users. With the exception
of Advanced LMI Users, external user classes will normally interface directly with the
LMI delivery system with no additional interaction.




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Figure 3.8 - Interactions Among User Classes.

   Internal Users                                                                               External Users
                                                                               Complex LMI
        Web                      Documents                                     data inquiries
                                 and data to                   LMI                                  Advanced
         Site                    be posted to                                                       LMI User
                                                              Analyst
       Manager                     the web                                       LMI data


                 Hardware/software
                                          Hardware/software
                      support
                                               support                                              Other LMI
                                                                                                      Data
                                                                                                    Consumer
                                                      Complex
                                 Technical                          LMI data
                                                      LMI data
                                  Support                             files
                                                      requests


                                                                                                      Job
                                          Hardware/software                                          Seeker
              LMI data tables                  support
               and files to be
             posted to the web


                                                              Database
                                                               Admin                                Employer




3.5.4 Other Involved Personnel
The LMI ACCESS application is managed by a consortium of seventeen states. System
features, technology parameters, program enhancement, and policy directions are
determined by the Consortium. Unique system features and other LMI related products
(such as the Internet versions of LMI ACCESS) may be managed by individual states
independent of the Consortium.
Individual state LMI departments must also conform to their own state guidelines and
policies regarding information systems and public access to LMI data. The United
States Department of Labor provides much of the funding for LMI related activities and
exerts some influence on Consortium decisions.




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3.6 Support Environment for the Current Systems

3.6.1 CD-ROM and Client/Server Applications
The LMI ACCESS Consortium has contracted with Geographic Solutions for the
maintenance of the LMI ACCESS and ALMIS Database Administrator application. The
contract is managed by Washington State. Periodic modifications to these applications
are made to provide usability enhancements and accommodate changes made to the
ALMIS database structure.
The hardware used to run the LMI ACCESS application is maintained by the individual
states. The individual states are also responsible for populating the LMI ACCESS
database and distributing the database and application software to remote sites.

3.6.2 State LMI Web Sites and Web Applications
Each state supports it's own LMI web site. Web site hosting software and hardware are
maintained either by the LMI department or by another state agency. The state LMI
department maintains web site content.
Most of the states that have an interactive LMI Internet application are using a web-
based version of LMI ACCESS developed by Geographic Solutions. Web application
software is maintained by the contractor. The web applications are hosted locally using
state resources. Web site hosting software and hardware are maintained by the state.
The one state developed interactive LMI web site/applications is hosted and maintained
locally using state resources.




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4 Justification and Nature of Proposed Changes and
  New Features
When commissioned, the following features and requirements were originally
envisioned for the LMI ACCESS client/server application:
      “State of the Art” graphical and icon user interface combining a comprehensive
       series of dialog boxes and screens.
      Incorporate maps of a variety of regions in the state allowing the user to easily
       define their area of interest.
      System code, custom screens and reports created in Visual Fox Pro.
      Incorporate a flexible modular code structure that can easily be modified to
       accommodate state specific requirements.
      Generic format that is easily exported to individual Consortium states.
      Operate in either a Windows 95 or Windows NT operating system and be LAN
       compatible.
      Use the ALMIS database structure.
      Import other existing databases such as the OES occupational/industry matrix,
       OES occupational job titles, and the ALMIS employer database.
      Accessible as a stand-alone, network, or client/server application.
      Open Database Connectivity (ODBC) compliant.
      Mouse/keyboard driven for Jobseeker.
      Able to produce local printouts of screens and reports.
      Help features built in.
      Standard delivery system throughout multiple states
The implementation of the client-server application significantly increased the
expectations of the customer’s methods of information delivery. Also, recent advances
in Internet technology and the wide availability of Internet access provide the
opportunity to provide consistent LMI delivery to a wide audience through the World
Wide Web.




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4.1 Justification for Changes

4.1.1 LMI ACCESSS Limitations
Many of the features and requirements originally envisioned for the CD-ROM and
client/server versions of LMI ACCESS have not kept up to customer expectations.
Specifically:
      The Consortium relies on a single vendor for all LMI ACCESS software
       maintenance and modifications. Geographic Solutions has offered to provide
       the code, however the complexity of the software and access restrictions on the
       code reduce the ability for a state to update the code themselves.
      The individual LMI ACCESS implementations are difficult to manage and keep
       current. Each implementation of the client/server version of LMI ACCESS must
       be managed separately. When ALMIS data is updated, the state must generate
       a new release of the CD and update the client/server system databases at each
       installed location.
      The CD-ROM and client/server versions of LMI ACCESS require that users
       come into a designated public facility to make use of the system or a state to
       distribute a version publicly directly on CD-ROM.
      LMI ACCESS software has required unique, state specific customization to meet
       unique state data requirements.
      Many individual screens contain only a few selections with large buttons making
       it cumbersome to obtain certain information. The current expectations of
       Internet-based delivery systems are multiple selection criteria on a single
       screen.
      States that have already implemented an Internet version of LMI ACCESS are
       maintaining two completely separate systems, one set of data and programs for
       the CD-ROM and another for Internet/Intranet access.
      The proposed Internet version of LMI ACCESS (Prototype WILMA.ORG) failed
       to meet commonly accepted usability principles. Customers must navigate
       through an excessive number of pages in order to reach a single data table.




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4.1.2 Additional Limitations
Additional limitations with existing Consortium state LMI delivery include:
      Existing Internet based state LMI and related resources are inconsistent and do
       not meet the needs of One-Stop Service Center customers. Many state LMI
       web sites provide only limited LMI data over the Internet and do not provide
       query or data export capabilities. Some states have multiple web sites
       containing LMI and related resources. These web sites often do not contain
       adequate cross-links, making resources difficult to locate.
      Many State LMI web sites do not meet ADA guidelines for accessibility to people
       with disabilities.
      Maintenance of the content contained in state LMI web sites requires technical
       skills. Consequently, content manager cannot update the data contained in the
       web site directly.
      Available tools for LMI Analysts to query and analyze LMI data are difficult to use
       and provide limited capabilities.




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4.2 Description of Desired Changes

4.2.1 Internet Access
The LMI IDS will provide Internet access to LMI and related data. To accomplish this,
the LMI IDS will:
      Provide a single centralized system for each state.
      Provide information to local service centers as well as to customers over the
       Internet.
      Provide a separate text-based pure HTML interface to support older web
       browsers.

4.2.2 Expanded Capabilities
The LMI IDS will provide a full range of capabilities to internal and external customers.
To accomplish, this LMI IDS will:
      Provide public access to ALMIS standard LMI data.
      Provide pubic access to data contained in other state, national, and commercial
       databases including automated labor exchange services such as America's Job
       Bank and other state run job banks and the United States Department of Labor
       Occupational Network (O*NET) database.
      Provide information and links to other LMI and related state, federal, and
       commercial resources available over the Internet within the context of the web
       site.
      Allow sophisticated users to query, view, and upload pre-defined data sets in the
       form of tables and graphs.
      Allow internal users unrestricted access to data through a secure Internet
       connection.

4.2.3 User-friendly Interface
The LMI IDS will provide a user-friendly interface. To accomplish this the LMI IDS will:
      Provide a web browser interface that conforms to common usability principles.
      Provide quick customer access to information with a minimum number of web
       page requests.
      Provide efficient customer access information by displaying multiple pieces of
       information on a single web page based on the customer's needs.
      Provide multiple interfaces and paths to information that are appropriate to both
       advanced and less sophisticated customers including a key word search of web
       site and database content.



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4.2.4 ADA Requirements
The LMI IDS will be accessible to people with disabilities. To accomplish this, the LMI
IDS will:
   Comply with current ADA guidelines for Internet access and usage.

4.2.5 Maintainability
The LMI IDS will be easy to maintain. To accomplish this, the LMI IDS will:
       Provide web-based administrative tools that allow web site managers to enable
        or disable features, manage web site layout and application settings, restrict
        public access to sensitive data, and view web site statistics and performance
        measurements.
       Provide web-based administrative tools that allow data managers to import data
        from a variety of sources.
       Provide an easy to use web interface that allows designated content managers
        to input articles and information for display over the Internet.

4.2.6 Adaptability, Extensibility, and Scalability
The LMI IDS will be adaptable, extensible, and scalable to meet the current and future
needs of Consortium states. To accomplish this the LMI IDS will:
   Be adaptable by being easily customized for individual states without modifications
    to underlying source code.
   Be extensible by having a well-documented open architecture that allows the
    addition of new features without requiring changes to pre-existing application source
    code.
   Be scalable by accommodating additional users by adding hardware without
    modifying the underlying software.




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LMI Internet CONOPS                                                          SAC000804-01




4.3 Priorities Among Changes
A core infrastructure that can serve as the state's primary LMI web site is the top
priority. This core infrastructure will be an adaptable, maintainable, scalable, and
extensible web application able to access data from a central data repository. Web
pages must be available through thin clients and must be accessible to people with
disabilities.
The web site infrastructure will accommodate the addition of web-based tools. Tools
that provide easy access to LMI data contained in an ALMIS database are a high
priority. Job search and career exploration that access data from sources other than
ALMIS and data analysis tools that will allow advanced users to view detailed ALMIS
data are also desired.
Additional tools and features may become priorities in the future. These may include
extending the system to facilitate ALMIS data collection and processing as well as
additional tools to serve job seekers, employers, and other public users.

4.4 Assumptions and Constraints

4.4.1 Assumptions
Successful implementation of the LMI IDS concept is based upon the following
assumptions:
      Each state will maintain an LMI database that conforms to the ALMIS database
       structure. However, the population of data elements within the database will
       vary from state to state.
      Individual states will maintain a master ALMIS database using Microsoft SQL
       Server, Oracle, or FoxPro and will make the master database available for import
       into the LMI IDS.
      Documentation, including custom developed source code, will be delivered to
       enable the Consortium to maintain the system and add additional features.
      Training on the use and maintenance of the LMI IDS will be provided.
      Internet access of LMI and related data through the state LMI web site will
       increase as a result of LMI IDS implementation. Use of the state LMI web site
       will continue to increase as use of the Internet to access information increases.




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LMI Internet CONOPS                                                         SAC000804-01




4.4.2 Constraints
In order to meet Consortium goals and objectives, the LMI IDS must:
      Be a cost-effective solution.
      Be able to be implemented in a reasonable period of time.
      Be high quality and have acceptable/reasonable risk.
      Have a design concept and core set of features that are agreeable to the
       Consortium states.
      Be designed by a stable vendor (with knowledge of current Internet technology)
       who will provide custom source code and software documentation, cooperate
       with the Consortium, and maintain a long-term relationship with the project.
      Allow states to enable or disable features as needed.
      Allow a single state to implement the system locally using dedicated hardware
       and allow multiple states to implement the system on shared hardware at a
       common location.
      Accommodate variations in individual state implementations of the ALMIS
       database structure.
      Have a flexible data interface that allows the system to capture data contained in
       state, national, and commercial databases including automated labor exchange
       services such as America's Jobs Bank and other state run job banks and the
       United States Department of Labor Occupational Network (O*NET) database.




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LMI Internet CONOPS                                                         SAC000804-01




5 Concept for the Proposed System
5.1 Background, Objectives, and Scope
The purpose of the LMI IDS is to make labor market information widely available using
an Internet based, customer friendly, front end to a datamart containing ALMIS
standard LMI data and related information. The system will link local, state and national
occupational, industry, employment and wage information to job opportunities and
career services such as occupational exploration, resume services, and training
information. The system will use state-of-the-art web application server and data
management technologies to provide a system that will meet current and future
Consortium needs.
The diverse array of communication options that have become available on the Internet
will make it practical to use resources and receive assistance from remote locations.
Many individuals have difficulty accessing resources and services because they live in a
geographically remote area. Others face difficulty because they have a disability that
reduces their mobility. These people can utilize the Internet to obtain labor market
information, career assessments information, instruction, as well as individualized
assistance from guidance professionals via e-mail, teleconferencing, or video-
conferencing. The anonymity afforded by the Internet may also encourage some
individuals who have been reluctant to seek assistance in the past to now seek the
resources and services they need.
Another potential benefit is the expansion of employment and career information and
instructional resources available in career centers. In the past, the availability of
computer-based resources was limited to the specific computer where the software was
installed. Relieved of the requirement of actually having the computer software within
the career center, staff and clients will be able to access a wider diversity of career
resources via the Internet.
This system will make timely and accurate state, regional, and local labor market
information readily available and easily accessible to both internal and external
customers. Simple search engines and web site links will make it easy to quickly
browse numerous sources of guidance information. These factors will result in the
unprecedented availability of low cost public access labor market information and
career resources. This supports the federal mandate to provide labor market
information to meet the needs of One-Stop Service Center customers.




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LMI Internet CONOPS                                                        SAC000804-01




5.2 Operational Policies and Constraints

5.2.1 User Constraints
The LMI IDS must serve both internal and external users. In order to accomplish this,
the LMI IDS user interfaces will:
      Be Internet based and Browser Independent
      Accommodate users accessing the LMI IDS through a personal (single user)
       computer or through a public access (multiple user) computer
      Meet common usability principles
      Allow customers to access needed information using a minimum number of
       pages
      Be flexible (more than one way to access the information)
      Accommodate user capabilities that vary from non-computer/non-Internet users
       to experienced users
      Accommodate users accessing the LMI IDS with monitors using a resolution as
       low as 640 X 480
      Accommodate user connections to the LMI IDS that vary from 28.8 kbs dial-up
       modem to high speed connections of T1 and above
      Provide a user interface that meets current ADA guidelines for Internet access
       and usage




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LMI Internet CONOPS                                                          SAC000804-01




5.2.2 Data Constraints
The LMI IDS will use data from a state ALMIS database (relational database containing
both public and restricted LMI data) and other labor exchange services such as O*NET,
America's Job Bank, and state and commercial job banks. The LMI IDS may also
contain personal data entered by the user.
ALMIS LMI data is subject to the following constraints:
      Each state will maintain a master ALMIS database using Microsoft SQL Server,
       Oracle, or FoxPro
      The structure of each state's master ALMIS database will conform to U.S.
       Department of Labor standards
      Each state's master ALMIS database will be updated daily, monthly, quarterly,
       and annually, based on the type and source of the data
      Each state must complete certain verification processes against ALMIS data
       before the data can be considered “final” and ready for distribution
      ALMIS data will need to be uploaded to the LMI IDS data store in a timely
       manner in order to provide the most up to date information for internal and
       external customers
      Public access to specific data elements, records, and data combinations must be
       limited according to each state's unique policies
      The ALMIS data completeness and level of detail varies from state to state
LMI IDS data capture, data management, and data presentation are subject to the
following constraints:
      Limited trained staff resources to update and maintain the database
      Limited trained staff resources to update and maintain data contained in web
       pages
      Limited trained staff with knowledge of relational database management
      Career information data will conform to a single standard specified by the
       Consortium (U.S. department of Labor O*NET standard for example)
      Job bank interface standards are maintained by the individual job bank owners
       and may change without notice
      Terms and definitions used in labor exchange databases do not necessarily
       conform to terms and definitions defined in the ALMIS database standard




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LMI Internet CONOPS                                                              SAC000804-01




5.2.3 Deployment and Hardware Constraints
Each state will implement the LMI IDS in one of three general deployment patterns that
may or may not include backup server capabilities:
       1) Local deployment using state LMI department resources
       2) Remote deployment using a commercial hosting service or other state agency
          facility
       3) Multi-state deployment at a centralized commercial or state facility
The LMI IDS will be capable of meeting load and availability requirements using two
server class computers. Two additional backup servers may be used to meet increased
availability requirements.
In order to meet the long-term needs of Consortium states, the LMI IDS must:
       Be Easy to customize for individual states
       Accommodate the addition of new features without requiring changes to pre-
        existing application source code
       Be scalable to support added user load

5.2.4 Funding Constraints
Although some Federal funding for development of the LMI IDS is expected, most of
the development and deployment funding will come from the individual Consortium
states. Initially, some Consortium states will not have the funds available to participate
in LMI IDS development and deployment. As a result, a phased implementation may
be considered in which the initial LMI IDS prototype and initial state deployments are
used to "sell" the system to other states. The additional moneys provided by these
additional states (including states that may not currently be members of the
Consortium) would then be used to fund the remaining phases.




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LMI Internet CONOPS                                                          SAC000804-01




5.3 Description of the Proposed System

5.3.1 System Architecture
The LMI IDS will be based on a three-tier architecture consisting of data, business, and
presentation services. This architecture is represented in Figure 5.1. All external
interfaces and internal inter-tier interfaces will be defined during system design.
Data services will provide a datamart containing LMI and related data from a variety of
sources. The data services tier will be based on a commercial data management
product such as a database server or data warehouse product.
Presentation services will provide a browser-based interface to the end user. The
presentation services tier will be based on a commercial web application server.
Business services will use the data services tier to create the information used by the
presentation services tier. Business services will also generate required updates to the
data contained in the data services tier using external interfaces and information
obtained from the presentation services tier. The Business services tier will consists of
commercial and custom components.




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LMI Internet CONOPS                                                                             SAC000804-01



Figure 5.1 - LMI IDS Architecture



                                 The Internet




                                   Public   Secure
                                 Interface Interface

        Presentation
        Services
                                      Web
                                                                                                 External
                                   Application                                                   Interface
                                     Server




                          Web Page        Web Page        Web Page                   External
                         Information     Information     Information                  Data


        Business
        Services

                   Component 1             Component 2                 Component n
                                                               ...



                            LMI IDS         LMI IDS        LMI IDS
                             Data            Data           Data



        Data
        Services

                                       Datamart




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LMI Internet CONOPS                                                        SAC000804-01




5.3.2 Web Pages
The general layout of the LMI IDS web site is depicted in Figure 5.2. When a user first
enters the web site, the LMI IDS will identify the user type for statistical reporting
purposes. Additional identification will be made when access to user profile information
is required and when internal users require access to restricted data.
The user will navigate through state LMI web pages and LMI IDS tools using hyperlinks
and other active elements. Web pages will consist of modules. Typical page layouts
are depicted in Figure 5.3. Three types of modules will be used:
      Common Modules - Modules with a fixed set of element types that will appear in
       a fixed location on all web pages. Common modules will include header, footer,
       menu bar, and search elements.
      Content Modules - Modules consisting of one or more element(s) including
       formatted text, hyperlinks, tables and graphs. Each state LMI web page will
       contain one or more content module(s) arranged in one or two columns.
      Tools Modules - Modules consisting of formatted text, hyperlinks, tables, graphs
       and form controls. Each LMI IDS tool page will consist of a single tools module.
Each module will contain one or more elements. Elements represent the actual content
that is displayed to the end user. Element behavior and content will be controlled by
element properties. The LMI IDS will provide a library of predefined data elements.
Table 5.1 contains some examples of predefined elements that will be provided by the
LMI IDS.
Web page and module configuration will be managed through web-based
administrative tools. Each web page and module will have access restrictions that limit
the modification of web page, module and element attributes to specific internal user
groups.




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LMI Internet CONOPS                                                                                          SAC000804-01



Figure 5.2 - LMI IDS Web Site Layout


                                                        State LMI
                                                       Home Page




       State LMI                     State LMI                                 State LMI                    State LMI
       Web Page 1                    Web Page 2                                Web Page 3                   Web Page 4




                                LMI IDS                                             LMI IDS               LMI IDS
                              Tool 1 Root                                         Tool 2 Root           Tool n Root




      LMI IDS                  LMI IDS                 LMI IDS
     Tool Page                Tool Page               Tool Page




Figure 5.3 - LMI IDS Web Page Layout


                          header                                                            header

                    Content
      search




                                                                    search




                    Module                  Content
                                            Module
                    Content
                    Module                                                                   Tools Module
      menu bar




                                                                    menu bar




                                            Content
                    Content                 Module
                    Module

                          footer                                                            footer



                 State LMI Web Page                                               LMI IDS Tool Page




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LMI Internet CONOPS                                                                      SAC000804-01


Table 5.1 - Example Element Library Items
Element   Description                                             Possible Properties
Article   An article that can be displayed as a teaser within a   Title
          half page content module or in it's complete form       Summary
          within a full page module.                              Body
Picture   Graphic based on an image file.                         Image File
                                                                  Alternate Text
                                                                  Size
Graph     Bar, line, pie or other chart displaying data           Data
          contained in the LMI IDS data store.                    X-axis Data
                                                                  Graph Style
                                                                  Size
List      List of items from the LMI IDS data store with a        List Title
          hyperlink associated with each item.                    Data (data item & hyperlink)
Table     Table that displays an LMI IDS data set.                Data Set
                                                                  Data Elements
Links     List of hyperlinks with a description of each           List Title
List      hyperlink.                                              Link (name and URL)
                                                                  Link Description
Map       Map displaying a specific data element across           State
          different geographic locations                          Location Type
                                                                  Data
Input     HTML form fields such as text boxes, drop-down          Bound Data
          lists, check boxes and buttons.                         List Items

5.3.3 Data Management
Data sources will include database servers such as Microsoft SQL Server and Oracle,
database files such as Microsoft Access and Fox Pro, delimited text files, and Internet
web site interfaces such as America's Job Bank. The LMI IDS will pull data from
specified data sources on demand or automatically on a scheduled basis. The LMI IDS
will also include translation tables that allow data from different sources to be combined
and cross-referenced.
LMI IDS data services will allow data sets to be easily created and incorporated into
web page content and tools modules. Predefined data sets may be modified to
accommodate the state's unique data requirements. Data elements (table columns and
aggregates) may be restricted so that they will not be displayed in public access web
page modules. Specific data rows may also be suppressed from public access.
Suppressed data rows will be displayed using state defined placeholder characters
(such as asterisks) when accessed through the public interface.




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LMI Internet CONOPS                                                          SAC000804-01


5.3.4 System Interfaces
Figure 5.4 depicts the interfaces that will be provided by the LMI IDS. Interfaces will be
accomplished through the Internet or through a local area network link. Internal users
including remote administrators and LMI analysts will access web-based tools through a
secure interface using HTTP secure sockets layer (SSL). Public users will access most
web site features through a public interface using standard HTTP. Local system
administrators will access the LMI IDS directly or through a local area network.
The LMI IDS will access external data sources for the purpose of pulling data into it's
own data store. Data sources may be located locally or remotely. Remote data
sources will be accessed over the Internet using appropriate TCP/IP protocols. Local
data sources will be accessed directly or through a local area network or mass storage
device such as a CD-ROM. The state master ALMIS database may be located either
remotely or locally. External data sources that will be used by the LMI IDS may include:
      LMI data from the state's master ALMIS database
      Career Information from sources such as O*NET and other career information
       databases
      Job Openings from America's Job Bank and other state and commercial job
       banks
      Training data from America's Learning Exchange
      Other state specific databases
The LMI IDS may also interface directly with web based labor exchange services by
passing user input to an external web site and capturing the results (advanced job
search and resume posting for example).




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LMI Internet CONOPS                                                                            SAC000804-01



Figure 5.4 - LMI IDS System Interfaces


        Remote                           Public Users
      Administrators               - Job Seekers
     - Web Site Managers           - Employers                                           Remote Data
     - Content Managers            - Other LMI Data Consumers                              Sources
     - Data Managers               - Advanced LMI Users                                 - Master ALMIS
                                                                                          Database
                                                                                        - Job Banks
                                                                                        - Americs's Learning
                                                     HTTP                                 Exchange

                             SSL                                               TCP/IP

   Internal Users
  - LMI Analysts
                             SSL

                                                                The Internet




                                                 Secure
                                                Connection Public
                                                  (SSL)   Interface




   Local Administrators                                                                       Local Data
    - Technical Support
    - Software Maintenance
                              LAN                  LMI IDS                 LAN                 Sources
                                                                                            - Master ALMIS
                                                                                              Database
                                                                                            - Career
                                                                                              Information




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LMI Internet CONOPS                                                         SAC000804-01




5.3.5 System Features
The LMI IDS will provide six core capabilities to the end user accessing the system over
the Internet. State LMI Web Pages, Data Browsing Tools, Career Tools, and Data
Analysis Tools will provide public access to LMI statistics and related information. Web
Site Management Tools and Data Management Tools will allow internal users to
manage LMI IDS settings and content through a secure interface. Internal users will
also use Data Analysis Tools through a secure interface to access restricted data.
The LMI IDS will also include the following common features:
      The LMI IDS will allow the user to select a text only mode which delivers pure
       HTML with reduced graphics and no client side script or Java applets. All
       graphics will include alternate text. All data and functionality contained in the
       LMI IDS will be accessible to users operating in text only mode. In some cases,
       multiple web pages may be necessary to perform equivalent functions in text
       only mode.
      All data display pages will include an option that allows the user to generate a
       print preview page. The print preview page will contain content and tools
       modules only and will not include common modules (menu bar, header and
       footer). The print preview page will be formatted with a header, footer, and page
       breaks that are compatible with common browsers. The user will be able to
       generate a printout to a local printer from their browser. Printouts will be
       compatible with common inkjet printers using an 8.5" by 11" portrait page setting.
      The user will be able to "bookmark" any data display page and return to it without
       having to redefine data selection options. This will require that the data display
       page URL completely define all filter, sort, and selection options.
      Each page will include a link to a help page that provides information about using
       a specific feature and data sources and limitations.

5.3.5.1 State LMI Web Pages
State LMI Web Pages will contain general LMI information and will act as a gateway to
web-based tools that provide more detailed LMI information and services. Users will be
able to find and access information available through the State LMI Web Pages in a
minimum number of pages.
Each state LMI web page will contain common elements such as state graphics, menu
bars and a search option. The LMI IDS will include predefined templates for a home
page, information page, article page, tools index, contacts/help page, and resources
and support services page.




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LMI Internet CONOPS                                                          SAC000804-01


Specific features within State LMI Web Pages include:
      Identify User Type
      View General LMI Information
      View Personal Home Page
      Modify User Profile
      Search For Information

5.3.5.2 Data Browsing Tools
Data Browsing Tools will provide access to display pages containing tables and
dynamic reports that contain specific LMI and related data. The primary source of data
provided by Data Browsing Tools will be the state's ALMIS database, although other
data sources will also be used. Users will select data and filter criteria through easy to
use menus and forms. Where applicable, state specific maps will be used to select
geographic area. The number of pages that a user must navigate to specify the
attributes of the display page will be kept to a minimum.
Display pages may include additional sorting and filtering options. Specific data
elements within the display page will be linked to other related display pages within the
Data Browsing Tools or to other web sites containing relevant information about the
data element.
Specific features within Data Browsing Tools include:
      View Local Area Profile
      View Occupational Information
      View Industry Information
      View Employer Information
      View Training Information
      Compare Occupations
      Compare Locations
      Compare Industries

5.3.5.3 Career Tools
Career Tools will provide job search and career planning self-help assistance to the
user. The user will be able to easily access data based on their direct needs as well as
stimulated needs as a natural result of progression through the Career Tools web
pages. Career Tools allow users to enter information such as job search criteria or
skills and interests. When available, Career Tools will also use information contained in
the user’s personal profile. Users will be provided the option to save information they
have entered for future use.




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LMI Internet CONOPS                                                          SAC000804-01


Career Tools data displays will use career information and job opening data contained
in the LMI IDS data store. This information may be supplemented by ALMIS LMI data.
Career tools will also provide links to specific Data Browsing Tools display pages. In
some cases, career tools will interface in real time with other web based labor
exchange services such as state, federal, and commercial job banks.
Specific features within Career Tools include:
       Search For Job Openings
       Post Resume
       Occupations By Skills and Interests
       Occupations Similar to Current

5.3.5.4 Data Analysis Tools
Data Analysis Tools will allow users to select, view, and manipulate predefined data
sets containing statistical data and attributes. Data Analysis Tools display pages will
include an option that allows the user to save a table to a spreadsheet or delimited text
format.
Data sets will be tables containing de-normalized data from one or more tables within
the LMI IDS data store. Each column of a data set will be identified with a user-friendly
name that will be used within Data Analysis Tools selection forms. The data set
definitions will also include rules for grouping and ungrouping attributes and statistical
data aggregation.
Some data sets and display options may be restricted from public access. Internal
users will be able to view these displays through a secure interface where data sent
over the Internet is encrypted.
Specific features within Data Analysis Tools include:
   Display Data Set
   Display Drilldown Table
   Display Pivot (Cross-tab) Table

5.3.5.5 Web Site Management Tools
Web Site Management Tools will provide a local and web-based interfaces that allows
internal staff to manage web site content and application settings and to view web site
statistics either locally or remotely. A secure link will be provided to ensure that only
authorized users have access to these tools and that all data sent over the Internet is
encrypted.




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LMI Internet CONOPS                                                           SAC000804-01


Specific features within Web Site Management Tools include:
   Modify Common Module
   Create or Modify Content Module*
   Modify State LMI Web Pages*
   Manage Tool Settings*
   Manage User Profile Options*
   Manage Restricted User Logins *
   View Web Site Statistics*
   Provide Alternate Message When Web Site is Not Available
   Manage Backup Servers
    * Web-based tool

5.3.5.6 Data Management Tools
Data Management Tools will allow data administrators to specify the location and
format of source data, load source data on demand or on a scheduled basis, and
manage data security either locally or remotely.
Data managers will initiate data upload manually or will schedule data uploads to occur
at a specific time or interval. All sensitive data will be encrypted prior to transfer over
the Internet. Data managers will be able to select specific rows of data that is to be
suppressed from public access and specific columns and aggregates that are to be
restricted to internal users only.
Specific features within Data Management Tools include:
       Import Data
       Manage Data Import Settings
       Set Restrictions on Data Access




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LMI Internet CONOPS                                                          SAC000804-01




5.3.6 Performance Characteristics
In order to support the largest states or multiple small states co-located at a single
location, the LMI IDS will support approximately 1000 simultaneous users generating
an average of 10 requests per second. Maximum server response time will be less
than ten seconds and will average less than five seconds. The maximum Web page
download time over a 28.8 bps modem will be less than 20 seconds and will average
less than 5 seconds. Web site response times will be met 98% of the time under
maximum load.
If backup servers are used, the web site will be available 99.5% of the time throughout
the day. Without backup servers, the web site will be available 99% of the time during
core business hours and 90% of the time during off-hours. Core business hours will be
defined by each state and will not exceed 15 hours per day.
Server generated web page request errors will be less than one per 10,000 requests.
Performance requirements do not take into account the effects of network infrastructure
such as firewalls and routers. Any limitations associated with network infrastructure will
be identified and defined during system design.

5.4 Mode of Operation
The LMI IDS web site will be highly available. Web page maintenance and data store
updates will not affect web site availability, although reduced response times may be
encountered. If user activities must be redirected or if response time will be seriously
affected during web page or data store maintenance, the user will be directed to a
special web page that provides clear message about the status of the web site and
when it is expected to return to normal operation. Administrative staff will have the
ability to customize this message to reflect the status of the system and its estimated
time to return to normal operation.
The implementation of the LMI IDS will provide the option of using backup server(s) to
provide continuous availability, even during web site and application maintenance.




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5.5 User Classes and Other Involved Personnel

5.5.1 Organizational Structure
Users of the LMI IDS will be either internal or external. Internal users may be further
divided into local and remote users. Remote internal users include LMI analysts and
data and web site managers. Local internal users include technical and software
maintenance support. External users include job seekers, employers, advanced LMI
users, and other LMI data consumers that access the LMI IDS over the Internet through
a public interface. This organizational structure is depicted in Figure 5.5. The specific
organizational structure of internal users varies from state to state. In many cases, a
single person may fill more than one role.

Figure 5.5 - Organizational Structure


  External Users                                                        Internal Users (remote)
    Ø Job Seeker                                                         Ø LMI Analyst
    Ø Employer                                                           Ø Data Manager
    Ø Advanced LMI User                    public            secure      Ø Web Site Manager
    Ø Other LMI Data Consumer            interface         connection    Ø Content Manager




                                                The Internet
   Internal Users (local)
    Ø Technical Support
    Ø Software Maintenance
       Support
                                                public      secure
                                              interface   connection

                      direct Interface
                       or local area
                          network                     LMI
                                                      IDS




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LMI Internet CONOPS                                                        SAC000804-01




5.5.2 Profiles of User Classes

5.5.2.1 Job Seeker
The Job Seeker will have varying levels of education, computer skills, and
sophistication as it relates to understanding and applying LMI concepts. Job seekers
may be students, training program candidates, or an employed or unemployed person
looking for a new job. Intermediaries such as counselors, job placement personnel,
and other employment service personnel may also be included in this category.
Job seekers are normally interested in specific LMI and related information such as
occupational profiles, training information, employers and wages. Job Seekers will also
make use of career exploration and job search tools and services available over the
Internet.
Job seekers will use the State LMI Web Pages and Data Browsing Tools to view a
broad range of information. Job seekers will also be likely to use the custom home
page feature. Job seekers will use the Career Tools to get specific information and
services.

5.5.2.2 Employer
The Employer will have varying levels of education, computer skills, and sophistication
as it relates to understanding and applying LMI concepts. Employers will use LMI data
to get information about worker skills, training programs, wages, industry growth, and
other economic factors for specific geographic areas. Intermediaries such as economic
developers who would use the information to bring jobs to their region could also be
included in this category. The more sophisticated employers and related intermediaries
may also fit in the role of Advanced LMI User.
Employers will use the State LMI Web Pages to view general information. Employers
may also use the custom home page feature (within the modify user profile feature).
Employers will use the Data Browsing Tools to view specific LMI and related data.

5.5.2.3 Advanced LMI User
The Advanced LMI User will normally be college educated with medium to advanced
computer skills. This group includes academics, economists, and more sophisticated
employers and economic developers. Advanced LMI users perform detailed analysis of
economic and employment trends using LMI data.
Advanced LMI users will use the Data Analysis Tools to obtain detailed LMI data. Data
will be selected and downloaded as a file or analyzed online using drill down or pivot
table displays.




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LMI Internet CONOPS                                                        SAC000804-01


5.5.2.4 Other LMI Data Consumer
Other LMI Data Consumers will have varying levels of education and computer skills.
They will normally be interested in high level LMI data such as the unemployment rate
for a specific area or industry. This group includes news media and state agencies
such as the governor’s office.
Other LMI data consumers will normally use the State LMI Web Pages to find the LMI
data they need. Other LMI data consumers may also use the Data Browsing Tools
either by following a link contained in State LMI Web Pages or by selecting the data
using the Data Browsing Tools interface.

5.5.2.5 LMI Analyst
The LMI Analyst will normally be college educated with medium computer skills. The
LMI Analyst uses LMI data to perform economic analysis, create reports and
publications, and respond to customer inquiries.
LMI analysts will use the Data Analysis Tools to obtain detailed LMI data. Data will be
selected and downloaded as a file or analyzed online using drill down or pivot table
displays. The LMI analyst will log into the system with a user name and password and
establish a secure sockets layer (SSL) connection to enable access to sensitive or
restricted data.

5.5.2.6 Data Manager
Although formal education may vary, the Data Manager will usually have advanced
computer skills. The data manager will use the Data Management Tools to update and
manage the LMI IDS data store.

5.5.2.7 Web Site Manager
The Web Site Manager will have medium to advanced computer skills and varying
formal education. The web site manager will use the Web Site Management Tools to
manage web site content and web application settings.

5.5.2.8 Content Manager
The Content Manager will normally be college educated with medium computer skills.
The content manager will use specific Web Site Management tools to update web page
content without affecting the web page layout based on permissions granted by the web
site manager. The content manager may also be an LMI Analyst user.

5.5.2.9 Technical Support
Although formal education may vary, Technical Support will usually have advanced
computer skills. Technical support staff will install updates to LMI IDS commercial and
custom software and maintain LMI IDS server hardware and network infrastructure.
Technical support staff may be state or contractor personnel.




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LMI Internet CONOPS                                                       SAC000804-01



5.5.2.10         Software Maintenance Support
Software Maintenance Support will usually be college educated and have advanced
computer skills. Software maintenance support staff will modify and enhance the LMI
IDS by creating new software components and by using the tools provided with the
commercial software components. Software maintenance support staff may be state or
contractor personnel.

5.5.3 Interaction Among User Classes
Figure 5.6 depicts some of the common relationships between users. Many of these
relationships, such as reporting software problems and requesting additional data and
system features, take place in the context of the support process. The remaining
relationships involve the assignment of web site management permissions and
implementation of state and LMI department web site and data security policies.

5.5.4 Other Involved Personnel
The development and initial deployment of the LMI IDS will be managed by the LMI
ACCESS Consortium. Initial system features, technology parameters, and policy
directions will be agreeable to each of the member states in the Consortium. The
Consortium may continue to have a role in the management of core features and
system enhancements after the completion of development and initial deployment of
the LMI IDS.
Individual state LMI departments must also conform to applicable state guidelines and
policies regarding information systems and public access to LMI data. The United
States Department of Labor provides much of the funding for LMI related activities and
exerts some influence on Consortium decisions.
The data sources used by the LMI IDS may be managed by agencies and organizations
that are internal or external to the LMI department. This may include federal and
commercial organizations.




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LMI Internet CONOPS                                                                                 SAC000804-01



Figure 5.6 - Interactions Among User Classes



                                                                                                      Other
                                                                              Data and
                                                                 Data and     Web Site
                                                                 Web Site     Policies
                                                                 Policies

  Internal Users

                   Data Permissions



                                                                         Data
                                        Feature                         Manager
                                      Permissions

       LMI                                                                               Software
                        LMI
      Analyst           Data                                                             Support
                                      Content Update
                                       Permissions

                                                        Web
                           Content
                                                         Site
                           Manager
                                                       Manager                 Technical
                                                                                Support




                                             Support Process




    External Users

                                                                            Other LMI
                      Job                                   Advanced
                                       Employer                               Data
                     Seeker                                 LMI User
                                                                            Consumer




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LMI Internet CONOPS                                                            SAC000804-01



5.6 Support Environment
The LMI IDS will initially be developed with the capabilities and features specified in this
CONOPS. This will result in a Generic LMI IDS that can be configured to meet the
needs of each Consortium State. Each state will then implement a State Specific LMI
IDS based on the generic LMI IDS. This section describes the general processes that
will be used to maintain the Generic and State Specific LMI IDS configurations. A
diagram of these processes is depicted in figure 5.7.
Although the Consortium will initially have a role in the support process, it will be
incumbent upon each state to implement a support process (which may or may not
include the Consortium) that meets their individual needs.

5.6.1 Initial Deployment
The Generic LMI IDS will include a set of configuration options. Each Consortium State
will used these options to customize the LMI IDS based on initial configuration
requirements specified by the state LMI department. Deployment of the initial system
configuration will result in a State Specific LMI IDS.
Data set definitions and application settings will be modified to accommodate the
state's implementations of the ALMIS database and to the state’s specific data security
and policy requirements. Generic LMI IDS common modules, content modules, and
web page templates will be modified according to each state's initial specifications.
State specific LMI IDS customization will not require any changes to the underlying
source code.
State specific customization and system installation will be performed by state or
contractor personnel using procedures provided by the LMI IDS developer. The LMI
IDS developer will provide technical support as needed either directly or through
commercial component vendors.
LMI IDS hardware and software may be hosted locally by each state using LMI
department or other state resources. Some Consortium states may choose to host the
LMI IDS at a common contractor or state facility. This will allow states to pool their
resources, reducing the overall cost of ownership. LMI IDS development environments
may also be implemented in single or multiple state configurations.




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LMI Internet CONOPS                                                         SAC000804-01




5.6.2 Routine Maintenance
System maintenance and content and configuration updates will be made to the State
Specific LMI IDS. Routine maintenance and content updates will be initiated by
designated state support staff. Content and configuration changes may also be
initiated as a result of a user support request.
Examples of routine maintenance activities include:
      Hardware and software infrastructure maintenance such as system backups and
       network maintenance
      Modifying the layout of state specific web pages
      Updating web page content
      Modifying web site and tool options and settings
      Managing user accounts
      Managing backup servers
      Importing source data updates
      Managing data security
      Addition of new hardware to support additional user load
Hardware and software maintenance and updates to web site content, application
settings, and data tables will be performed by the individual Consortium states using
administrative tools provided as part of the LMI IDS. The LMI IDS developer will
provide users manuals for administrative tools. Additional system documentation and
procedures will be provided to facilitate reinstalling the LMI IDS using new hardware
and incorporating additional hardware to support single or multiple state configurations.

5.6.3 User Support
Change to the LMI IDS may be required to address deficiencies and new user
requirements. Change may be required because of problem reports received from
support staff and LMI IDS users or because of requests for information and new
capabilities from the state LMI department and LMI IDS users. These changes may
result in routine maintenance or modifications to the State Specific LMI IDS or required
software updates to Generic LMI IDS components.
The individual Consortium states will provide user support and will manage the
configuration of the State Specific LMI IDS. Each state will use their own internal
support process using state or contractor resources. The LMI IDS will provide web-
based online help for all web site tools and features. Web-based tools will be available
that allow users to submit questions and view responses.




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LMI Internet CONOPS                                                          SAC000804-01




5.6.4 Software Maintenance
Changes to State Specific LMI IDS software and web application server and data store
configuration will be required to correct deficiencies and provide new capabilities.
Changes may be generated as a result of updates to commercial software, custom
software bug fixes, or implementation of enhancements or new capabilities.
Initially, these changes will be performed by the development contractor. As the system
matures, the individual states will take over this responsibility. States may use internal
resources or contract out for software maintenance services.

5.6.5 Modifications and Enhancements
New capabilities and modifications to existing features will be generated as a result of
changes requested by user support. The LMI IDS will allow the addition of new
capabilities and the modification and enhancement of existing features without requiring
changes to core web application server and data store software. Changes will be made
by creating new business services, modifying existing business services, modifying web
application server settings, or modifying data store configuration options.
Examples of changes that may be made include:
      New or modified data source
      New or modified tool
      New or modified data set
      New or modified display element (audio/visual element for example)
      New user profile options
The design and implementation of modifications and enhancements will be performed
by the individual states using internal or contract resources. Consortium states may
choose to develop LMI IDS enhancements jointly. The LMI IDS developer will provide
custom software documentation, commercial software manuals, and software
development specifications to support making changes to the LMI IDS.




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LMI Internet CONOPS                                                          SAC000804-01




5.6.6 Software Updates and Bug Fixes
Some software changes may affect the Generic LMI IDS configuration. These changes
may be the result of system bugs or updates to commercial products released by
commercial vendors. These changes must be verified and validated to ensure that core
LMI IDS software common to all state LMI IDS implementations is not adversely
affected. Individual states will then have the options of installing the software update or
bug fix into their own system.
Initially, changes to core LMI IDS software will be managed by the Consortium. As the
system matures, individual states should continue to coordinate changes to core LMI
IDS software in order to maintain the consistency of core capabilities and integrity of
system specifications and documentation.




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LMI Internet CONOPS                                                                                              SAC000804-01



Figure 5.7 - Support Process


                                                                                                                Commercial
                                            Generic                                   Verify & Validate
                                                                                                                 Vendors
                                            LMI IDS                                   Software Updates
               Configuration
                 Options                                                                                           Updates
                                                                                                                to Commercial
                                                                                                                   Products




                                                                        Software          Software Updates
                 Initial                       Software                 Updates             & Bug Fixes
              Deployment                      Maintenance



                                                Implement
                                                 Software
                                                                            New
                                              Updates & New
                                                                         Capabilities
                                                Capabilities
                  Initial
                 System
               Configuration
                                                                                                                     Request for
                                        State Specific                                     Modifications &            Bug Fix
                                           LMI IDS                                         Enhancements



                         Content &
                        Configuration                                                          Request for
                         Changes                                                              Modification or
                                          System                                              Enhancement
                                        Maintenance


                                                         Request for
                     Routine                             Content or
                                                        Configuration
                                                                                             User Support
                   Maintenance
                                                          Changes


   Initial State
  Configuration
  Requirements          Routine Maintenance                                    Software
                         & Content Updates                                     Problems
                                                       Support                                            Problems and
                                                        Staff                                             Requests for
                                                                                    Request                Information
                                                                                    for New
                                                                                   Capabilities

                                                       State LMI                                           LMI IDS
                                                      Department                                            Users




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LMI Internet CONOPS                                                        SAC000804-01




6 Operational Scenarios for the Proposed System
6.1 State LMI Web Pages
Figure 6.1 - State LMI Web Pages Use Cases



                                         Identify
                                        User Type
                                                                            Data
   LMI Analyst                                                             Manager


                                           View
                                       General LMI
                                       Information
    Advanced                                                               Web Site
    LMI User                                                               Manager


                                         View
                                        Personal
                                       Home Page
                                                                           Content
       Job                                                                 Manager
      Seeker

                                       Modify User
                                         Profile


     Employer                                                             Other LMI
                                                                        Data Consumer
                                       Search For
                                       Information




State LMI Web Pages provide the entry point for users accessing the LMI IDS over the
Internet. The scenarios contained in this section track system usage, generate general
web site content, and provide specific top-level web site services to the end user. The
specific content and services provided by each state implementation of the LMI IDS will
be controlled by the web site manager using the Web site Management Tools
described in section 6.5.




August 4, 2000                            59                                              ,
LMI Internet CONOPS                                                           SAC000804-01




6.1.1 Identify User Type
The purpose of this feature is to identify the characteristics of users accessing the LMI
IDS. This information will be used to generate web site statistics. This feature applies
to all users.
Whenever a user first enters the LMI IDS web site, they may be prompted to select a
user type such as Job Seeker, Employer, Workforce Professional, or LMI Department
Staff. Internal users entering the system through a secure interface will be prompted
for a login name and password. Public users may also be required to log in when
access to user profile information is required. Public user log in may occur either when
the user first enters the web site or when the user first accesses selected features or
tools. The LMI IDS will also identify the client computer location when the system is
being accessed from designated public facilities.
Identification information may be saved to the client computer the first time a user
enters the site. The LMI IDS will attempt to retrieve this information from the client
computer on subsequent visits to the site. The storage of information on client
computers may be selectively disabled based on the client computer location.
Depending on the application settings, identification information may also be stored
within the LMI IDS. Users requiring access to personal information (such as user profile
data and custom home page settings) will be required to log in prior to accessing
personal data.
User characteristics will be used to generate web site statistics and may be used to
control custom user features and generate internal user audit trail information.

6.1.2 View General LMI Information
The purpose of this feature is to allow users to view general LMI information in the form
of news, articles, publications, tables, graphs, and links to other web sites. This feature
also acts as a gateway to web-based LMI IDS web-based tools. This feature applies to
Job Seeker, Employer, and Other LMI Data Consumer users. Advanced LMI User and
LMI Analyst users will use this feature as a gateway to access LMI IDS tools.
Users will view general LMI information contained in state LMI web pages. State LMI
web pages will be content rich and visually appealing with an emphasis on usability to
provide quick access to general LMI information. State LMI web pages will consists of
common modules and custom content modules including:
      State unique header graphics
      A menu bar containing links to top level state LMI web pages and LMI IDS tools
       and a web site search engine interface
      A footer containing text based links to selected pages and tools
      One or two columns of web page content




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LMI Internet CONOPS                                                          SAC000804-01


State LMI Web pages will contain static and dynamically generated elements. Dynamic
elements will be generated using data contained in the LMI IDS datamart. Each
column of web page content will consist of modules with elements that may contain:
      Formatted text and graphics such as articles or a list of featured job openings
      Data tables and graphs such as unemployment statistics
      Hyperlinks to files such as document (PDF format), spreadsheet, executable, zip
       or other files containing information that may be of use to web site users
      Hyperlinks to web pages on other web sites such as a state agency home page
       or specific information about featured job openings
      Hyperlinks to other state LMI web pages such as a link to employer news in an
       article about growth in a particular industry
      Hyperlinks to information contained in LMI IDS tools pages such as a link to
       location specific wages in an article about state wage growth
Users will navigate through the state LMI web pages using the hyperlinks contained in
the menu bar, footer, and web page modules and through the web site search engine.
Users will also use hyperlinks to go to specific pages located in other web sites and in
the LMI IDS tools.
State LMI web pages will be based on web page templates with a generic layout that
may be used by the Web Site Manager as a guide for creating specific content modules
and web pages. Templates will include:

6.1.2.1 Home Page
The Home Page template consists of content modules that provide introductory
information about the state LMI web site and information about featured topics and
tools. Introductory information may include a description of the state LMI web site, a
summary of features and tools with associated hyperlinks, and links to related web
sites. Featured topic information may include article summaries or teasers, tables, lists,
graphs, and relevant links to article, information, and tools display pages as well as
links to files and related web sites.

6.1.2.2 Information Page
The Information Page template consists of content modules containing information
common to a specific topic. Featured topic information may include article summaries
or teasers, tables, lists, graphs, and relevant links to article, information, and tools
display pages, as well as links to files and related web sites




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LMI Internet CONOPS                                                             SAC000804-01



6.1.2.3 Article Page
The Article Page template will consist of a single content module containing a complete
article with associated tables, lists, graphs and relevant links to information, and tools
display pages as well as links to files and related web sites. An article summary that
may be used as a teaser within another web page may also be included.

6.1.2.4 Tools Index
The Tools Index template will consist of a single content module that can be displayed
as single content module web page or placed within a multiple content module page.
The tools index will contain a description of each LMI IDS tool with links to the initial tool
selection form or tool home page.

6.1.2.5 Contacts/Help Page
The Contacts/Help Page template will consists of one or more content modules that
provide relevant web site contact information and guidance about using specific web
site features. Contact information may include e-mail links, telephone numbers, and
links to other web sites. The state LMI web site may include multiple contacts/help
pages associated with specific tools, features and topics. Some contacts/help pages
may use information contained in the user's personal profile to provide customized
contact information (contacts in a specific geographic area for example).

6.1.2.6 Resources and Support Services Page
The Resources and Support Services Page template will provide information that will
allow users to find public and commercial resources that provide information and
services not available through the LMI IDS. Find Resources and Support Services
pages will allow users to find the location of physical resources and will contain
hyperlinks to Internet resources. Find Resources and Support Services pages may use
information contained in the user's personal profile to provide customized resource
information (resources in a specific geographic area for example). The following types
of resources may be included:
   Local One-Stop service centers
   State and local employment agency offices
   Information about filing for unemployment insurance
   Americas Jobs Network web sites
   U.S Government Jobs (FedWorld)
   State and local jobs
   Occupational licensing information and agencies




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6.1.3 View Personal Home Page
The purpose of this feature is to provide a web page containing information that is
targeted towards a specific user based on a unique user profile. This feature applies to
Job Seeker and Employer users who will visit the web site on a regular basis.
The user's personal home page will contain mandatory and customized content
modules. Mandatory content modules will be the same for all users regardless of the
user profile. Personal home page content modules will contain elements generated
dynamically from the LMI IDS datamart based on the user profile.
Items that might be displayed in a personal home page module include job openings for
a specific location and occupation, unemployment in a specific industry, local area
employment news, and other information from the LMI IDS datamart that can be
selected based on user profile information.

6.1.4 Modify User Profile
The purpose of this feature is to provide a web interface that allows users to enter or
modify user profile information and select personal home page options. This feature
applies to Job Seeker and Employer users that have chosen to enter user profile
information or use a personal home page.
The LMI IDS standard home page will contain a hyperlink to a web-based form that
allows the user to enter user profile information and personal home page preferences.
Personal home pages will also include a hyperlink to a similar form that that allows the
user to modify user profile information and personal home page preferences. Each
personal home page module will contain a hyperlink to a web-based form that allows
the user to modify specific module display settings.
User profile information may include geographic location, occupation, industry,
education, or any other information that could be used by the personal home page
modules to generate user specific information.
Home page preferences include selecting which modules will be displayed in the user's
personal home page and specific setting for each module selected. Examples of
custom module settings are job search criteria, occupation, and industry.
Depending on the application settings, the user will be given the option of saving their
user profile and personal home page options locally on their own computer or on the
LMI IDS server.




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6.1.5 Search For Information
The purpose of this feature is to provide a web interface that allows users to search for
information contained within the LMI IDS web site. This feature applies to Job Seeker,
Employer, and Other LMI Data Consumer users.
The state LMI web pages menu bar will contain an interface that allows the user to
enter key words and initiate a default search. The search interface will also contain
links to an advanced search selection form and search help page.
The advanced search selection form will allow the user to enter search criteria and
scope. Search criteria may include keywords or other criteria such as an occupational
group or the date an article or data element was last updated. Scope selection will allow
the user to search the entire LMI IDS or limit a search to a specific area (state LMI web
pages, a specific LMI IDS tool, or a specific data category for example).
Based on the search criteria and scope, the LMI IDS will generate and display one or
more search results page(s). The search results page(s) will list the search results
grouped by their location within the LMI IDS. Each entry in the search results page(s)
will contain a brief description of and hyperlink to an LMI IDS page. The search results
page(s) may also list potential corrections to misspelled key words.
The search help page will provide information and tip on using the default and
advanced search options.




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LMI Internet CONOPS                                                      SAC000804-01




6.2 Data Browsing Tools
Figure 6.2 - Data Browsing Tools Use Cases


                                      View Local
                                      Area Profile



                                           View
                                      Occupational                       Other LMI
                                       Information
                                                                       Data Consumer

                                           View
                                         Industry
                                       Information


                                           View
                                        Employer
                                       Information



       Job                            View Training
                                       Information
      Seeker                                                              Employer


                                       Compare
                                      Occupations



                                       Compare
                                       Locations



                                       Compare
                                       Industries




Data browsing tools will provide access to display pages containing tables and dynamic
reports that contain specific LMI and related data. The primary source of the data
contained in data browsing tools will be the state's ALMIS database. This data will be
augmented with related data contained in job banks, career information databases, and
other labor exchange data sources. Customization of data browsing tools to
accommodate variations in the individual state's implementation of the ALMIS database
will be accomplished through application and data store settings and will not require
changes to the underlying software.


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LMI Internet CONOPS                                                             SAC000804-01


Each data browsing tools will contain selection forms and display pages. Users will
enter Data Browsing Tools by following a hyperlink contained in the State LMI Web
Pages. Users may be directed to an initial selection form or to a specific data display
page with pre-selected display criteria.
Users will use selection forms to select filter criteria (location, industry, and time frame
for example). Users will then select one or more data types to be displayed
(unemployment rate, wages, and job openings list for example). A default set of data
types will be pre-selected when the user first enters the form. A minimal number of
selection forms will be required. Optional rollup data may be used when specific data
for the selected filter criteria is not available (state wide instead of county specific for
example). Use of rollup data will be noted within the selection form. Selection forms
may use client site processing to reduce the number of required web server requests.
However, alternate selection forms that use pure HTML will also be available.
Users will select a geographic area by first selecting a location type. Users will then
select a specific location within the selected location type. Users may also select to
display a map of locations within the selected location type. By selecting a location on
the map, the user will be returned to the selection form to complete their filter criteria
and data selection.
Display pages will contain tables, lists, and dynamic reports based on the filter criteria
and data selections entered by the user or passed to the display page through a
hyperlink. Individual data elements within the display page may contain hyperlinks to
other LMI IDS Data Browsing Tools web pages or to other web sites. Display pages
may also contain hyperlinks the allow the user to modify their selections or change the
way the data is displayed. Rollup data that is not specific to the selected filter criteria
will be noted on the display page. The display page will also include a hyperlink to a
help page that explains the source and limitations of each data type contained in the
display page. The help page may also contain information about when the data was
last updated and if corrections were made to previously released data.

6.2.1 View Local Area Profile
The purpose of this feature is to allow users to view detailed information about a
specific geographic location. This feature applies to Job Seeker, Employer, and Other
LMI Data Consumer users.




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The View Local Area Profile selection form will allow the user to select a location and
the types of data to be displayed. The View Local Area Profile display page will contain
an area description, location specific graphics (such as a map or photographs), and
multiple tables, graphs, and lists. Tabular data may include comparisons to state and
national data. Types of data that may be displayed include:
      Current economic indicators
      Population and census data
      Employment projections and labor force statistics
      Industry distribution (one or two digit SIC code)
      Average wages and income
      Number of businesses and employment size
      Training providers
      High wage and high growth occupations
      Job Openings
Where applicable, table and list items will contain hyperlinks to other Data Browsing
tools pages or to web pages contained on other web sites. These links will allow the
user to view additional details about a specific data entry such as an occupation,
industry, or job opening. If available, the data displayed by following one of these links
will be specific to the currently selected location. Data tables will also include links that
allow the user to sort the data on a specific field.
The View Local Area Profile display page will include links that allow the user to change
the currently selected location (within the currently selected location type) and links to
other Data Browsing tools features that allow the user to:
      View detailed industry data (two, three or four digit SIC code) for the currently
       selected location
      View a complete list of occupations and associated statistics for the currently
       selected location
      View a list of employers in the currently selected location
      View a list of training providers in the currently selected location
      Search for job openings in the currently selected location
      Locate employment service resources available in the currently selected location
      Compare locations within the currently selected location type




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6.2.2 View Occupational Information
The purpose of this feature is to allow users to view detailed information about a
specific occupation for a specific location. This feature applies to Job Seeker,
Employer, and Other LMI Data Consumer users.
The View Occupational Information selection form will allow the user to select an
occupation, location, and the types of data to be displayed. The user will first select a
type of work and a specific occupation within that type. The user may also search for
an occupation by key word(s). The user will then select a geographic location. Once
an occupation and location have been selected, the user will select the specific types of
data to be displayed. Data selection options for types of data not available for the
selected combination of occupation and location will be disabled.
The View Occupational Information display page will contain an occupational
description and multiple tables, graphs, and lists. Tabular data may include
comparisons to state and national data. Types of data that may be displayed include:
      Employment projections (current and future year employment and growth)
      Wages
      Occupational statistics by Industry (one or two digit SIC code)
      Job openings
      Training programs
      Unemployment information (unemployment rate and number of claimants)
      Labor supply and demand (number of job openings and applicants)
      Licensing requirements
Where applicable, table and list items will contain hyperlinks to other Data Browsing
tools pages or to web pages contained on other web sites. These links will allow the
user to view additional details about a specific data entry such as an industry, training
provider, or job opening. If available, the data displayed by following one of these links
will be specific to the currently selected location. Data tables will also include links that
allow the user to sort the data on a specific field.




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Links will be included that allow the user to change the currently selected occupation
and location (within the currently selected location type). The View Occupational
Information display page will also include links to other Data Browsing tools features
that allow the user to:
      View the local area profile for the currently selected area
      View a list of employers in the currently selected location
      Search for job openings within the currently selected occupation and location
      View detailed occupational employment by industry (two, three, or four digit SIC
       code)
      View detailed occupational attributes
      Compare occupational statistics by location
      Compare occupational statistics to other occupations in the same occupational
       type

6.2.3 View Industry Information
The purpose of this feature is to allow users to view detailed information about a
specific industry for a specific location. This feature applies to Job Seeker, Employer,
and Other LMI Data Consumer users.
The View Industry Information selection forms will allow the user to select a location
and an industry. The user will first select a geographic location. The user will then be
given the option to view all industry groups or search for an industry by key word(s).
The user will then be taken to a main industry summary page.
The main industry summary page will display an industry description and a table
containing current and project employment, growth, unemployment, and other summary
statistics for each industry group (one digit SIC code). Each industry group will contain
a hyperlink to a more detailed industry summary page that lists each industry (two digit
SIC code) within the selected group. Additional levels (three and four digit SIC codes)
will be available depending on availability of ALMIS data. Industry summary pages will
also contain links that allow the user to change the current location or go to the View
Industry Information display page. The View Industry Information display page may not
be available at all levels depending on the availability of ALMIS data. The hyperlinks for
each industry listed as a result of key word(s) search or listed in the lowest level
industry summary page will go directly to the View Industry Information display page for
the selected industry.




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LMI Internet CONOPS                                                             SAC000804-01


The View Industry Information display page will contain an industry description and
multiple tables, graphs, and lists. Tabular data may include comparisons to state and
national data. Types of data that may be displayed include:
      Employment projections (current and future year employment and growth)
      Wages and employment statistics by occupation within the industry
      Unemployment information (unemployment rate and number of claimants)
      Mass layoff information
      Employers
Where applicable, table and list items will contain hyperlinks to other Data Browsing
tools pages or to web pages contained on other web sites. These links will allow the
user to view additional details about a specific data entry such as an occupation or
employer. If available, the data displayed by following one of these links will be specific
to the currently selected location. Data tables will also include links that allow the user
to sort the data on a specific field. Links will also be included that allow the user to go to
the parent industry summary page, change the current location (within the currently
selected location type), or view the area profile for the currently selected location.

6.2.4 View Employer Information
The purpose of this feature is to allow users to view detailed information about a
specific employer. This feature applies to Job Seeker and Employer users.
The Employer Information selection form will allow the user to select an employer by
location, occupation, or industry. The user may also search for an employer by name.
The user will then be taken to an employer list display page.
The employer list display page will list each employer matching the selection criteria.
Additional information about each employer such as location, address, and contact
information may be displayed within the employer list. Specific data elements included
in the employer list will be controlled by the tool settings. Hyperlinks will allow the user
to sort by any column within the list. Each employer name will contain a hyperlink to the
View Employer Information display page.
The View Employer Information display page will contain:
      An employer description
      An employer address (with a hyper link to a map showing the location)
      Links to employer web sites (home page and job listings)
      Employer contact information
The View Employer Information display page will include links that allow the user to go
to the area profile page for the employer's location or industry information page for the
employer's industry.




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LMI Internet CONOPS                                                               SAC000804-01




6.2.5 View Training Information
The purpose of this feature is to allow users to view information about training
providers, training program, and specific training programs offered by each training
provider. This feature applies to Job Seeker, and Employer users.
The View Training Information selection form will allow the user to search for training
programs by program category, occupational group, geographic location, or key
word(s). Selecting a program category or occupational group will take the user to the
training program list display. Selecting a geographic location will take the user to the
training providers list display. The key word(s) search will take the user to the training
key word(s) search results display. Each search options will include advanced search
features that allow the user to limit the search according to attributes such as training
provider type, degree offered, education required, and part time enrolment permitted.
The training program list display will list the training programs that meet the selected
search criteria. This list will include CIP code, and program name. Each program name
will contain a hyperlink to a training program summary display page.
The training provider list display will list the training providers that meet the selected
search criteria. This list will include the institution code, institution name, and institution
location. Each training provider in the list will contain a hyperlink to a training provider
display page.
The training key word(s) search results will display a training program list, training
provider list, and a list of specific training programs matching the key word(s) search
criteria. Each training program and training provider’s name will contain a hyperlink to a
training program summary display page and or training provider display page
respectively. Each specific training program will contain a hyperlink to a training
program information display page.
The training program summary display page will contain a description of the training
program and a list of training providers offering the program. This list will include the
providing institution code and name, institution location, degree offered, and the
number of program completers. Each training program offered by a training provider
will contain a hyperlink to the View Training Information display page. Each training
provider in the list will contain a hyperlink to a training provider display page. The
training program summary display page will also display a list of occupations that are
applicable to the training program with minimum educational requirements and average
wage for each occupation. Each occupation will contain a hyperlink to the View
Occupational Information display page for that occupation.
The training provider display page will contain the training provider address, contact
information, and web site. This page will also include a list of all training programs
offered by the institution including the CIP code, program name, degree type, and
number of completers for each program. Each program offered by the provider will
contain a hyperlink to a training program information display page.




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The training program information display page will contain a description of the program,
provider information (address, location, and program contact information), and detailed
program information and statistics including:
      Education requirements:
      Test given to new students:
      Is part time enrollment permitted:
      Is school accredited:
      Degree offered
      Occupation licensing and certification requirements
      Program duration
      Program application deadlines and start dates
      Program costs

6.2.6 Compare Occupations
The purpose of this feature is to allow users to compare different occupations for a
specific location. This feature applies to Job Seeker and Employer users.
The Compare Occupations selection form will allow the user to select a location,
occupation type, and data to be displayed. The user will first select a geographic
location. The user will then select an occupation type and the data to be displayed.
Possible data that can be compared includes:
      Employment projections (current and future year employment and growth)
      Wages
      Unemployment information (unemployment rate and number of claimants)
      Labor supply and demand (number of job openings and applicants)
The Compare Occupations display page will list each occupation within the selected
occupation type. Each occupation will contain a hyperlink to the View Occupational
Information display page for the occupation. The Compare Occupations display page
will also include a link to allow the user to change their selections.




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LMI Internet CONOPS                                                          SAC000804-01




6.2.7 Compare Locations
The purpose of this feature is to allow users to compare local area and occupational
statistics across different locations. This feature applies to Job Seeker and Employer
users.
The Compare Locations selection form will allow the user to select a location type, and
occupation (optional) and the data to be included in the comparison. The user will first
select a location type (county or region for example). The user may then select a type
of work and a specific occupation within that type. The user may also search for an
occupation by key word(s). The user will then select the data types to be displayed.
Location data that may be displayed includes:
      Current economic indicators
      Population and census data
      Employment projections and labor force statistics
      Average wages and income
      Number of businesses and employment size
If an occupation is selected, the following occupational data may be included:
      Employment projections (current and future year employment and growth)
      Wages
      Unemployment information (unemployment rate and number of claimants)
      Labor supply and demand (number of job openings and applicants)
The Compare Locations display page will list each location within the selected location
type and the statistics associated with each location. Each statistic will contain a link
that displays a map showing the locations within the selected location type and the
selected statistic for each location. Each location will contain a hyperlink to the View
Local Area Profile display for the location. The Compare Locations display page will
also include a link that allows the user to change their selections.




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LMI Internet CONOPS                                                          SAC000804-01




6.2.8 Compare Industries
The purpose of this feature is to allow users to compare different industries for a
specific location. This feature applies to Job Seeker and Employer users.
The Compare Industries selection form will allow the user to select a location, industry
group or type, and data to be displayed. The user will first select a geographic location
from one or more lists of location types. The user will then select an industry group or
type (one, two or three digit SIC code) and the data to be displayed. Possible data that
can be compared includes:
      Employment projections (current and future year employment and growth)
      Wages statistics
      Unemployment information (unemployment rate and number of claimants)
      Mass layoff information
The Compare Industries display page will list each industry (two, three, or four digit SIC
code) within the selected industry group or type. Each industry will contain a hyperlink
to the View Industry Information display for the industry. If lower SIC code levels are
available, a hyperlink will be included to allow the user to expand an item in the list to
the next level. The Compare Industries display page will also include a link to allow the
user to change their selections.




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6.3 Career Tools
Figure 6.3 - Career Tools Use Cases


                                                  Search
                                                  For Job
                                                 Openings

                                                                    Post
                                                                   Resume




                                                                 Occupations
              Job                                                  By Skills
             Seeker                                               & Interests
                                                Occupations
                                                 Similar to
                                                  Current




Career tools will provide job search and career planning self-help assistance to the
user. The user will be able to easily access data based on their direct needs as well as
stimulated needs as a natural progression through the career tools web pages.
Users will enter Career Tools by following a hyperlink contained in State LMI Web
Pages. In some cases, users may be directed from a State LMI Web Pages or Data
Browsing Tools page to a Career Tool page with some data pre-selected based on the
originating hyperlink.
The user will initially enter information about their needs, interests, and personal
attributes through a series of selection forms. When available, information from the
user's personal profile will be used to pre-select information. Career Tools will also
allow the user to save the information they have entered with Career Tools to a file on
their local computer or into their personal profile depending on the application settings.
The information entered in the selection forms will be used to generate display pages or
could be posted to a labor exchange database such as a job bank. Display pages will
use information available through automated labor exchange databases and services
such as O*NET, job banks, and the state ALMIS database. Information contained in
Career tools will be supplemented with hyperlinks to Data Browsing Tools display
pages.




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LMI Internet CONOPS                                                         SAC000804-01




6.3.1 Search for Job Openings
The purpose of this feature is to allow users to search for job openings that match
specified criteria. This feature applies to the Job Seeker users.
The user will be presented with a Search for Job Openings selection form that allows
the user to enter job search criteria and to select one or more job listing services in
which to search. Job listing services may include America's Job Bank, state job banks,
commercial job banks, and other sources such as on-line newspapers. The LMI IDS
will contain common cross-references necessary to convert user profile information,
such as occupation and location, into search criteria that is compatible with available
job listing services.
When the user submits the search, the system will validate the data and generate a
search request to the selected job listing services. The Search for Job Openings
display page will contain search results sub-pages from each selected job listing
service. Each sub-page will contain a list of job openings with hyperlinks to web pages
containing specific job opening details. The format of each sub-page will be dependent
upon the specific job listing service.

6.3.2 Occupations by Skills and Interests
The purpose of this feature is to allow users to build a skills and interests profile and
find occupations based on those skills and interests. This feature applies to Job Seeker
users.




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LMI Internet CONOPS                                                             SAC000804-01


The Occupations by Skills and Interests selection form will list the user's skills and
interests. Initially this list will be blank. The user will enter and edit their selections
through one or more sub-forms. These sub-forms may use a question/answer or
checklist format. The Occupations by Skills and Interests selection form will allow the
user to save their selection or load previously saved selections. The user will also be
able to enter occupational match criteria such as location, education requirements,
wages and interests and skills match limitations (i.e. 60% match, 80% match, etc.).
Once the user has completed their selections, they will go to the Occupations by Skills
and Interests results display page.
The Occupations by Skills and Interests results display page will list occupations that
match the user's selected skills, interests and other selected criteria. The occupation
code and name, total employment, projected growth, average wage, and interest and
skills scores will be displayed for each occupation. Hyperlinks will allow the user to sort
on any of these fields. Each occupation will contain a hyperlink to an occupation skills
and interests details page.
The occupation skills and interests details page will display an occupational description
and list the skills and interests associated with the occupation and how those skills and
interests match up to the user's selections. Hyperlinks will go to the Data Browsing
Tools View Occupational Information and View Training Information displays and to the
Career Tools Search For Job Openings selection form using the current occupation and
location. Hyperlinks will also be included that allow the user to modify occupational
match criteria.

6.3.3 Occupations Similar to Current
The purpose of this feature is to find occupations that are similar to the user's current
occupation based on a predefined skills and interests profile of the user’s current
occupation. This feature applies to Job Seeker users.
The Occupations Similar to Current selection form will allow the user to select an
occupation and a location. Once an occupation has been selected, the user will go to
the Occupations Similar to Current display page.
The Occupations Similar to Current display page will list the skills and interests
associated with the selected occupation along with a list of similar occupations with
their skills and interests. The occupations list will include information such as a skills
and interests match score, occupational wages and education requirements. Each
occupation will include a hyperlink to a similar occupation details display page. The
user will also be able to save the skills and interests list for future use in the
Occupations by Skills and Interests tool.
The similar occupation details display page compares skills and interests between the
selected occupation and the user's current occupation. Other occupational details such
as occupational wages and applicable training industry information will also be
displayed with links to appropriate Data Browsing Tools display pages.




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6.4 Data Analysis Tools
Figure 6.4 - Data Analysis Tools Use Cases


                                          Display
                                           Data
                                            Set




                                          Display
                                         Drilldown
                                           Table
    LMI Analyst                                                                Advanced
                                                                               LMI User

                                          Display
                                           Pivot
                                           Table

                  Secure Interface                          Public Interface




Data Analysis Tools web pages will contain:
      A header similar to the State LMI Web Pages header
      A menu bar with links to each feature, a link back to the LMI IDS home page,
       and a search engine interface that allows the user to search within the scope of
       Data Analysis Tools or within the entire LMI IDS web site
      A footer with text based hyperlinks to each feature and a link back to the LMI IDS
       home page
      A content area for displaying selection forms and data display pages.
Users will enter Data Analysis Tools by following a hyperlink contained in the State LMI
Web Pages. Users will be directed to the Data Analysis Tools home page. The Data
Analysis Tools home page will contain background information about Data Analysis
Tools and descriptions of each feature. The user will select a specific data set from the
Data Analysis Tools home page or follow a hyperlink to a feature specific page that lists
the data sets available for that feature.
Selecting a data set will display a selection form where the user will select statistical
data elements, data attributes, display options, and graphing options. Some data sets
and selection options will only be available to internal users that have established a
secure session with the LMI IDS. Data sets and options that are only available to
internal users will not be displayed to users accessing the system through the public
interface.



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When the user has completed the selection form, the user will submit the form to bring
up a data display page. The data display page will contain one of three types of tables.
A graph may also be included depending on the user's selections. Data elements that
are grouped according to attribute selection will be displayed using predefined
aggregation rules. The data display page will include options that allow the user to
download the data table in the form of a delimited text file or Microsoft Excel
spreadsheet and download the graph as an image file.

6.4.1 Display Data Set
The purpose of this feature is to allow users to view and download a specific data set.
This feature applies to Advanced LMI User and LMI Analyst users.
The selection form will allow the user to select the data elements and attributes to be
included in the display. In some cases, certain combinations of data elements and
attributes may be limited. The user will also be able to select data elements and
attributes to be displayed in graphs as well as the graph type (bar, line, pie, etc.).
The display page will consists of a table with one or more attribute columns and a
column for each selected data element. Hyperlinks will allow the user to sort the data
by attribute or data element. If selected, a graph will also be displayed along with a
selector that allows the user to change the graph type.

6.4.2 Display Drilldown Table
The purpose of this feature is to allow users to display and download a data set
grouped by a specific attribute and to then drill down and expand an attribute according
to a pre-defined drill down hierarchy. This feature applies to Advanced LMI User and
LMI Analyst users.
The selection form will allow the user to select data elements, a drill down hierarchy,
and graph data elements.
The display page will consists of a table with one or more attribute columns and a
column for each selected data element. The attributes in one column will contain
hyperlinks that will display the next level of the hierarchy. Hyperlinks will also be
included that allow the user to collapse the hierarchy to a higher level.
Two possible display page formats could be used. The first format will display each
hierarchy level using a single column with the current level attributes. Higher level
attributes will be displayed as a path above the table with hyperlinks that allow the user
to go back to a specific level. The second format will display a column with current level
attributes and a column for each higher level attribute. Hyperlinks within the table or
column headings would allow the user to collapse an attribute to a previous level.
 If selected, the display page will contain a graph along with a selector that allows the
user to change the graph type. The graph will be updated as the user moves within the
hierarchy to reflect the currently displayed data.




August 4, 2000                             79                                               ,
LMI Internet CONOPS                                                           SAC000804-01


6.4.3 Display Pivot Table
The purpose of this feature is to allow users to display and download a table containing
a matrix view of a specific data set. This feature applies to Advanced LMI User and LMI
Analyst users.
The selection form will allow the user to select a single data element, an x-axis attribute,
one or more y-axis attributes, and graphing option.
The display page will contain one or more attribute columns and a column for each x-
axis attribute value containing the selected data element. Hyperlinks will allow the user
to sort on any column.
If selected, the display page will contain a graph along with a selector that allows the
user to change the graph type. The x-axis of the graph will represent the attributes
contained in the x-axis of the display table.




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LMI Internet CONOPS                                                   SAC000804-01




6.5 Web Site Management Tools
Figure 6.5 - Web Site Management Tools Use Cases


                             Create or
                           Modify Content
                              Module
                                                Modify
                                            State LMI Web
                                                Pages
                                                                        Content
                                                                        Manager
                                                 Modify
                                                Common
                                                 Module



                                                Manage
                                                 Tool
                                                Settings

    Web Site
    Manager                                Manage
                                        Restricted User
                                            Logins


                                  Manage
                                                                         Technical
                                 User Profile
                                  Options                                 Support


                           View
                         Web Site               Message
                         Statistics           When Web Site
                                               Not Available

                                                            Manage
                                                            Backup
                                                            Servers




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LMI Internet CONOPS                                                          SAC000804-01


Users will access web site management tools through an application interface on a
local network or through a secure web site over the Internet or local Intranet.
Application screens and web pages will allow web site managers to easily view web site
statistics and manage web site content, web site settings, tools options, and user
accounts. Procedures and tools will also allow technical support personnel to manage
primary and backup LMI IDS servers.
As a minimum, the following tools will be available to system administrators over the
Internet:
   Modify Common Module
   Create or Modify Content Module
   Modify State LMI Web Pages
   Manage Tool Settings
   Manage User Profile Options
   Manage Restricted User Login Accounts
   View Web Site Statistics

6.5.1 Modify Common Module
The purpose of this feature is to allow the user to modify the content and behavior of
LMI IDS common modules. This feature is applicable to the Web Site Manager and
Technical Support users.
The user will select a common module to be modified such as the header, footer, menu
bar, or search module. The user will then be able to modify the content, look, and
behavior of the module. Examples of common module attributes that would be
modified include:
   Changing background colors, text, and graphics
   Changing the layout of elements within a common module
   Adding, deleting, and modifying buttons and hyperlinks to change their appearance
    and their links
   Adding, deleting, and modifying calculated fields such as the way the page title is
    displayed in the header module
   Changing the available options and default settings associated with the search
    module




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LMI Internet CONOPS                                                         SAC000804-01




6.5.2 Create or Modify Content Module
The purpose of this feature is to allow the user to create a new content module or
locate and modify an existing content module. This feature is applicable to Web Site
Manager users.
The user will select to either create a new content module or open an existing content
module located in the LMI IDS web site configuration data store. The user must be
able to easily locate existing content modules for modification.
The user will then add, modify, and delete elements within the content module. Content
module elements may include standard HTML elements such as formatted text and
graphics as well as active elements created by business service components. The user
will be able to set the attributes of HTML and active elements.
Standard and pre-configured elements will be maintained in an element library.
Standard elements will include articles elements, graph elements, table elements, and
list elements. Pre-configure elements will be standard elements with pre-set attributes
that users will also be able to save and reuse. Examples of element attributes include
content, font, background color, source data, graph style, and permissions.
Formatted HTML text and graphics may be imported from a standard HTML file or from
a formatted document file such as Microsoft Word. Graphics may be pasted into
common modules from other Windows applications.
When the user has completed working on the content module, the user will save the
content module to the LMI IDS web site configuration data store.

6.5.3 Modify State LMI Web Pages
The purpose of this feature is to allow the user to create and modify top level LMI IDS
web pages. This feature applies to Web Site Manager and Content Manager users.
The user will create a new page or open an existing page. The user will modify page
settings and place content modules into the page. The user will modify content module
settings such as background, border, and content module expiration dates. The user
may select to use default page and module settings. These default settings may also
be modified by the user.
Some users will have restricted access to specific web pages. These users will open
an existing page in order to update module contents. The user will select an element
within a web page content module and edit selected element attributes such as the
heading, teaser, and content attributes of an article element. Alternatively, the user
may open a specific element independent of the web page containing the element and
modify element attributes through an element editor.
When the user has completed editing the web page, the user will save the content
module to the LMI IDS web site configuration data store.




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LMI Internet CONOPS                                                            SAC000804-01




6.5.4 Manage Tool Settings
The purpose of this feature is to allow the user to modify tools settings that affect the
look and behavior of the tools modules. This feature applies to Web Site Manager and
Technical Support users.
The user will select a tool and be presented with one or more tool application options
pages. Items that may be modified include:
   Common module (header, footer, menu bar etc.) settings
   Data settings to accommodate variations in the state's implementation of the ALMIS
    database standard
   Data source and limitation information contained in tool help pages
   Enable or disable specific tool features
   Modify available selection form options and defaults
   Set permissions

6.5.5 Manage User Profile Options
The purpose of this feature is to allow the user to control personal home page options
and how the LMI IDS saves user profile information. This feature applies to Web Site
Manager users.
The user will open the personal home page template. The user will change template
settings and place content modules into the page. Content modules will be either
optional or mandatory. This page may include active content modules that use data
contained in the user profile to generate custom displays. When the user has
completed editing the personal page template, the user will save the template to the
LMI IDS web site configuration data store.
The user will open the profile and home page preferences selection form. The user will
place profile entry and module selectors elements into the page. Additional elements
may include instructions and a link to a privacy policy page. When the user has
completed editing the profile and home page preferences selection form, the user will
save the form to the LMI IDS web site configuration data store.
The user will open a profile options form. The user will specify specific client locations
such as local service centers. The user will specify profile storage options for each
location as well as default storage options. Storage options may include:
       Allow the end-user to select whether their profile data is stored on the client or
        server
       Profile data is stored on the client only
       Profile data is stored on the server only
       Storage of profile information is disabled



August 4, 2000                               84                                              ,
LMI Internet CONOPS                                                          SAC000804-01


6.5.6 Manage Restricted User Login Accounts
The purpose of this feature is to allow the user to manage login accounts required for
restricted users who will be accessing restricted data, modifying web page content, or
performing remote LMI IDS system administration. This feature applies to Web Site
Manager and Technical Support users.
The user will be able to add, modify, and delete users and groups. Users will have a
logon ID, a password, and other identifying information. Groups will have a list of users.
Both users and groups will be assigned rights and permissions to use specific tools and
applications and view restricted data.

6.5.7 View Web Site Statistics
The purpose of this feature is to allow the user to view information and statistics about
the LMI IDS web site. This feature applies to Web Site Manager and Technical Support
users.
Web Site Manager and Technical Support users will be able to view web site
information and statistics in the form of tables and graphs. Information and statistics
that will be available include:
      The number and duration of visits to specific web pages
      Activity of restricted users including the types of data accessed
      Current connections and activity

6.5.8 Provide Alternate Message When Web Site Is Not Available
The purpose of this feature is to allow the user to set up and implement an alternate
message that will be displayed when the web site is not available. This feature applies
to Technical Support users.
The user will be able to enter and modify the message that is displayed when the web
site is not available. Procedures will be available that allow the user to activate this
message when the web site goes off line or is taken off line for maintenance.

6.5.9 Manage Backup Servers
The purpose of this feature is to allow the user to set up and maintain a set of backup
servers that may be used when the primary set of servers is not available. This feature
applies to Technical Support users.
The user will set up the LMI IDS primary and backup servers so that operation is
automatically switched over from a primary server to a backup server in case of server
failure. This switchover will occur with minimal interruption to users accessing the
system over the Internet. In the event that a switchover occurs due to server failure, the
system will notify the designated system administrators. The system administrator may
also switchover to a backup server manually during LMI IDS maintenance.



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6.6 Data Management Tools
Figure 6.6 - Data Management Tools Use Cases


                                        Import Data




                                         Manage
                                        Data Import
                                         Settings
      Data
     Manager

                                            Set
                                       Restriction on
                                       Data Access
                                                                             Web Site
                                                                             Manager




Users will access data management tools through a secure web site over the Internet or
local Intranet. Users may also be able to access these tools through an application
interface on a local network. Web pages will allow data managers to easily manage the
importing and replication of data into the LMI IDS data store and manage restricted
data access settings.

6.6.1 Import Data
The purpose of this feature is to allow the user to import data from a local or remote
source into the LMI IDS. This feature applies to Data Manager users.
The user will select the data to be imported from a predefined list of data groups. The
user will perform any necessary setup steps such as placing removable media into a
CD-ROM or establishing a secure connection over the Internet. The user may select to
import the data on demand or import the data according to a one time or recurring
schedule. The system will generate a log documenting the data transfer and as well as
any errors that occurred.
The user may elect to roll back the transfer in case of data transfer errors. Data
security settings will not be affected by the data import process.




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6.6.2 Manage Data Import Settings
The purpose of this feature is to allow the user to create and edit data groups that
contain information about data sources, data destinations within the LMI IDS, and
default import settings. This feature applies to Data Manager users.
The user will create a data group or select an existing data group. The user will select
a local or remote data source, specify the attributes of the data source, and specify data
within the LMI IDS that will be updated or replaced by the imported data. The user will
also provide necessary data mappings and translation rules. When completed the
user will save the data group to the LMI IDS.

6.6.3 Set Restriction on Data Access
The purpose of this feature is to allow the user to set restrictions on the access of
specific data. This feature applies to the Data Manager and Web Site Manager users.
The user will select a unique data column from the LMI IDS source data tables or a
specific column within a predefined data set. The user will then select the groups that
will have access to the data in that column. The user may also select to restrict access
to the column by row. In this case, the user will also select which rows are affected by
the restriction. When selecting restrictions on a source data table, the user will have
the option of selecting data sets that will inherit the restrictions.
When a public access LMI IDS content or tools module requires access to restricted
columns, the module will be disabled or the restricted columns will be hidden. When
possible, tools module selection screens will automatically adapt to remove selection
options that could result in the display of restricted columns. Columns with row
restrictions will still be available to web page modules and will display restricted data in
the form of a fixed number of asterisks or other symbol.
Users accessing the system through the secure interface over the Internet will first have
to log in with a valid user ID and password. When a web page containing restricted
data is accessed through the secure interface, the LMI IDS will check for any data
restrictions associated with the user ID. If access to the requested data is not allowed,
the web page will be displayed with asterisks or other symbols replacing the restricted
data.




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7 Summary of Impacts
7.1 Operational Impacts
Public users of LMI data will have the option of self-service access to LMI data through
the LMI IDS instead of having to visit a regional service center. Service center clients
will also access LMI data through a web browser. This assumes that service center
computers have access to the Internet.
Many customers who now contact the LMI programs directly for current or historical
information or complex data queries may find their information needs met through self-
service access to the state LMI IDS system.

7.2 Organizational Impacts
The following are anticipated organizational impacts on user, development, and
support/maintenance during operation of the proposed system:
      Some training in the use of LMI IDS administrative tools will be necessary.
      Some training in web page development and maintenance may also be
       necessary.
      Some training in the use and maintenance of a commercial web application
       server may be necessary.
      Some training in the use of commercial data management products may be
       necessary.
      All Consortium states implementing the LMI IDS will be required to maintain a
       master ALMIS database. This database must allow connectivity to the LMI IDS
       database(s) for data replication purposes.

7.3 Impacts During Development
The following are anticipated impacts during development of the proposed system:
      Project staff will be involved in meetings with program staff and the LMI ACCESS
       Consortium throughout detailed design and implementation of the LMI IDS.
      Project staff and state technical staff may be required to support LMI IDS
       deployment activities.




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8 Analysis of the Proposed System
8.1 Summary of Improvements
Benefits provided from the development of the LMI IDS include:
      Current data can be accessed at all times.
      No distribution of software or data is necessary as updates occur.
      Customers can access the data for any state utilizing this system. This can be
       accomplished from any location that has Internet connection, thereby reducing
       the need to travel to a local One-Stop office.
      Advanced query and data display capabilities will be available over the Internet
       allowing greater self-serve LMI data retrieval and analysis capabilities. This will
       reduce the number of customer requests for labor market information.
      LMI research staff will be able access the same system through an Intranet
       connection to conduct research, generate reports, and respond to customer
       requests for labor market information.
      The system will be information rich, efficient, and easy to use for the average
       customer.
      The Consortium will have the ability to add new features to the LMI IDS using
       state, contractor, or other resources.

8.2 Disadvantages and Limitations
Development and implementation costs may prevent all features from being
implemented. Even with reduced capability, the cost to develop and implement this
system will be more than if existing web-based versions of LMI ACCESS were used.
However, the improvements in usability and flexibility in accessing data will not be
realized with these existing products.
The full range of functionality and optimum user interface may not be available to older
web browsers that cannot run client side Java script and dynamic HTML. A text only
interface will be provided to support ADA requirement. This interface can also be used
to support these older web browsers. The text only interface will provided equivalent
functionality but will likely require additional server requests to perform the same task.




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8.3 Alternatives and Tradeoffs Considered
Two other approaches to providing public access to LMI and related data over the
Internet were considered.
The first approach consisted of a web-based application running in parallel with a
passive State LMI web site on separate web servers. This solution could be quickly
implemented with minimal risk. The web application would provide specific tools to
access LMI and related data. Although the ability to customize the application for each
Consortium state would be a priority, maintainability and extensibility were not
considered priority items in this approach.
The second approach consisted of two web application based on existing commercial
products that would run in parallel with the state's existing LMI web site. The first
application would be based on Geographic Solution's Virtual OneStop (VOS) and would
provide Internet access to core LMI data in addition to a wide variety of job seeker and
employer services. VOS can also provide employment services case management.
The second web application would be based on a commercial data warehouse product
and would supplement VOS by providing LMI data analysis tools for advanced users.
Under this approach, the Consortium would have to rely on Geographic Solutions to
add additional features to their VOS product. Additionally, many of the services
provided by the VOS product are the responsibility of programs other than LMI. Political
considerations might prevent Consortium states from implementing a statewide VOS
web site.




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9 Glossary
Table 9.1 contains a list of acronyms used in this CONOPS. Table 9.2 contains a list of
terms and definitions that are used in this CONOPS.
Table 9.1 - Acronyms
   ACIN          America's Career Information Network
   ADA           American's With Disabilities Act
   AJB           America's Job Bank
   ALMIS         America's Labor Market Information System
   BLS           Bureau of Labor Statistics
   CIS           Career Information System
   CONOPS        Concept of Operations (this document)
   ETA           Employment and Training Administration
   HTTP          Hypertext Transfer Protocol
   IDS           Internet Delivery System
   LMI           Labor Market Information
   O*NET         Occupational Information Network
   ODBC          Open Database Connectivity
   SIC           Standard Industry Code
   SSL           Secure Socket Layer
   VOS           Virtual OneStop
   WIA           Workforce Investment Act




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Table 9.2 - Terms and Definitions
   Client Side Java Script   Scripting language embedded within HTML pages that
                             run within the client computer's web browser and uses
                             the Java syntax and unique scripting objects.
   Datamart                  Software interface that imports and combines data
                             from a variety of sources and make that data available
                             to other applications.
   Data Replication          Distribution of data contained in a master database to
                             other data stores.
   Data Store                Software that stores and manages persistent data,
                             such as a database server or data warehouse, and
                             makes that data available to applications.
   Dynamic HTML              An extension of HTML that allows tag attributes to be
                             changed dynamically using client side script. This
                             allow items such as check boxes and drop down lists
                             to be changed dynamically at the client in response to
                             user input without additional server requests.
   Extensible                The ability to add new capabilities and features to a
                             system.
   Interactive Web Site      Web site that dynamically generates web pages
                             based on user input entered through a web browser.
   Java Applet               A graphical Java application that runs on the client
                             computer within an HTML page on a web browser.
   Labor Exchange            The free public Labor Exchange (WIA Title III) assists
                             employers in filling jobs and job seekers in finding
                             employment. The seven basic services associated
                             with the Labor Exchange are:
                                Job Opening Listings (Unsuppressed and
                                 Suppressed Job Orders)
                                Job Seeker Listings (Résumés and Work
                                 Registrations)
                                Job Referrals (Self-Referrals and Staff-Referrals)
                                Intake/Triage (Needs Assessments)
                                Referral to Other Services (Programs and
                                 Partners)
                                Providing Labor Market Information
                                Supporting reemployment services and activities
   One Stop                  Single source of employment related information
                             required under the WIA



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   Passive Web Site         Web site that provides files, typically in the form of
                            HTML pages, in response to HTTP requests without
                            any additional server processing.
   Pivot Table              A table in which a single piece of numerical data (such
                            as unemployment) is represented in columns
                            associated with related attributes (such as month). A
                            pivot table may also have multiple rows associated
                            with other attributes (such as county). Pivot tables are
                            sometimes referred to as "cross-tab" tables.
   Scalable                 Ability of a system to accommodate additional users
                            by adding hardware without modifying the underlying
                            software.
   Secure Sockets           An open standard for establishing a secure
                            communication channel to prevent the interception of
                            critical information such as credit card numbers.
   Thin Client              Computer with little or no ability to run application
                            software used to view web pages, usually through an
                            integrated web browser. Most thin clients have limited
                            ability to run client side Java script and Java applets.
   Web Application Server   Web server used to support dynamic web sites.
   Web-based                Application running on a web application server that is
                            accessed remotely over the Internet using a web
                            browser.
   Web Page                 A single page viewed on a web browser using files
                            downloaded from a web server in response to an
                            HTTP request.
   Web Site                 A web server or multiple web servers associated with
                            a single domain name or IP address.




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                      Appendix A - Traceability Matrixes




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LMI Internet CONOPS                                                                                                                   SAC000804-01



Table A1 - Problems/Change Matrix

                                Problem                                                                      Solution
LMI and related data is not accessible over the Internet.                     The LMI IDS will provide Internet access to LMI and related data.
                                                                              To accomplish this the LMI IDS will:
      States that have already implemented an Internet version of LMI               Provide a single centralized system for each state.
       ACCESS are maintaining two completely separate systems.                       Provide information to local service centers as well as to
      The CD-ROM and client/server versions of LMI ACCESS                            customers over the Internet.
       require that users come into a designated public facility to make             Provide a separate text-based pure HTML interface to support
       use of the system.                                                             older web browsers.
      Today's customers expect universal access from remote sites,
                                                                                     Be scalable by accommodating additional users by adding
       home or office, and potentially locations outside the state
                                                                                      hardware without modifying the underlying software.
       through the Internet.
State LMI web sites do not provide sufficient services to customers.          The LMI IDS will provide a full range of capabilities to internal
                                                                              and external customers. To accomplish this the LMI IDS will:
      Existing Internet based state LMI and related resources are                Provide public access to ALMIS standard LMI data.
       inconsistent and do not meet the needs of One-Stop Service                 Provide pubic access to data contained in other state and national
       Center customers.                                                            databases including automated labor exchange services such as
      Many state LMI web sites provide only limited LMI data over                  America's Job Bank and other state run job banks and the United
       the Internet and do not provide query or data export capabilities.           States Department of Labor Occupational Network (O*NET)
      Some states have multiple web sites containing LMI and related               database.
       resources. These web sites often do not contain adequate cross-            Provide information and links to other LMI and related state,
       links, making resources difficult to locate.                                 federal, and commercial resources available over the Internet
      Available tools for LMI Analysts to query and analyze LMI data               within the context of the web site.
       are difficult to use and provide limited capabilities.                     Allow sophisticated users to query, view, and upload pre-defined
                                                                                    data sets in the form of tables and graphs.
                                                                                  Allow internal users unrestricted access to data through a secure
                                                                                    Internet connection.




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                              Problem                                                                    Solution
Current LMI delivery systems are not user-friendly.                        The LMI IDS will provide a user-friendly interface. To accomplish
                                                                           this the LMI IDS will:
      Inidividual screens contain only a few selections with large             Provide a web browser interface that conforms to common
       buttons. The point and click features of a mouse driven system             usability principles.
       should have afforded more functionality per screen.                      Provide quick customer access to information with a minimum
      The Internet versions of LMI ACCESS fail to meet commonly                  number of web page requests.
       accepted usability principles.                                           Provide efficient customer access to information by displaying
      Customers must navigate through an excessive number of pages               multiple pieces of information on a single web page based on the
       in order to reach a single data table.                                     customer's needs.
                                                                                Provide multiple interfaces and paths to information that are
                                                                                  appropriate to both advanced and less sophisticated customers
                                                                                  including a key word search of web site and database content.
Current LMI delivery systems are not accessible to people with             The LMI IDS will be accessible to people with disabilities.
disabilities.
     Many State LMI web sites and most Internet versions of LMI                  Comply with current ADA guidelines for Internet access and
      ACCESS do not meet ADA guidelines for accessibility to people                usage.
      with disabilities.
Current LMI delivery systems are difficult to maintain.                    The LMI IDS will be easy to maintain. To accomplish this the LMI
                                                                           IDS will:
      The individual LMI ACCESS implementations are difficult to              Provide web-based administrative tools that allow web site
       manage and keep current.                                                 managers to enable or disable features, manage web site layout
      When ALMIS data is updated, the state must generate a new                and application settings, restrict public access to sensitive data,
       release of the CD and update the client/server system databases          and view web site statistics and performance measurements.
       at each installed location.                                             Provide web-based administrative tools that allow data managers
      Maintenance of the content contained in state LMI web sites              to import data from a variety of sources.
       requires technical skills.                                              Provide an easy to use web interface that allows designated
      Content manager cannot update the data contained in the web              content managers to input articles and information for display
       site directly.                                                           over the Internet.




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                               Problem                                                                     Solution
It is difficult to add new features and capability to current LMI            The LMI IDS will be customizable and extensible to meet the
delivery systems.                                                            current and future needs of Consortium states. To accomplish this
                                                                             the LMI IDS will:
      The Consortium relies on a single vendor for LMI ACCESS                    Be adaptable by being easily customized for individual states
       software maintenance and modifications.                                     without modifications to underlying source code.
      The complexity of the LMI ACCESS software and access                        Be extensible by having a well-documented open architecture
       restrictions on the code do not allow the states to update the code          that allows the addition of new features without requiring
       themselves.                                                                  changes to pre-existing application source code.
      LMI ACCESS software has required unique customization to
       meet unique state data requirements.




August 4, 2000                                                           A-3

				
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