WATER CORPORATION ENGINEERING AND CONTRACTS DIVISION EXECUTIVE SUPPORT BRANCH LOCAL AGREEMENT 1998 No. AG 214 of 1998
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Clause 1:
Title
This Agreement shall be known as the Water Corporation Engineering and Contracts Division Executive Support Branch Local Agreement 1998 and is to be read in conjunction with the Water Corporation Conditions Agreement 1997 and the Water Corporation Pay and Allowances Agreement 1997, which contains the other conditions of employment not specified in this Agreement.
Clause 2 CLAUSE 1 CLAUSE 2 CLAUSE 3 CLAUSE 4 CLAUSE 5 CLAUSE 6 CLAUSE 7 CLAUSE 8 CLAUSE 9 CLAUSE 10 CLAUSE 11 13 CLAUSE 12 CLAUSE 13 CLAUSE 14 CLAUSE 15 CLAUSE 16
Arrangements
TITLE.................................................................................................. 1 ARRANGEMENT.............................................................................. 1 PARTIES BOUND ............................................................................. 1 PRECEDENCE OVER AGREEMENTS ........................................ 2 TERM OF AGREEMENT ................................................................ 2 NO FURTHER CLAIMS .................................................................. 2 DEFINITIONS ................................................................................... 2 MISSION AND OBJECTIVES ........................................................ 2 CRITICAL SUCCESS FACTORS ................................................... 2 PERFORMANCE MEASURES AND TARGETS ......................... 6 - 7 STRATEGIES .................................................................................... 8 -
LOCAL ARRANGEMENTS ............................................................ 14 PERFORMANCE MONITORING .................................................. 14 DISPUTE RESOLUTION PROCEDURE ..................................... 14 INCENTIVE DISTRIBUTION......................................................... 14 SIGNATORIES .................................................................................. 15
Clause 3
Parties Bound
3 This Agreement applies to and binds the Corporation, all persons (except those in managerial positions who are or become parties to common law contracts) who are employees of the Corporation's Engineering and Contracts Division Executive Support Branch during the operation of this Agreement and also applies to and binds the following organisations: CIVIL SERVICE ASSOCIATION OF WESTERN AUSTRALIA (INC) (CSA)
This Agreement will cover an estimated 12 employees at the date of registration.
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Clause 4
Precedence over Agreement
Where the terms of a registered / certified agreement covering employees covered by this Agreement are inconsistent with the terms of this Agreement, this Agreement shall prevail to the extent of any such inconsistency. The relevant agreements are: the Water Corporation Pay and Allowances Agreement 1997 the Water Corporation Conditions Agreement 1997
Clause 5
Term of Agreement
This Agreement shall operate from July 1,1998 until June 30, 1999.
Clause 6
No Further Claims
The parties to this Agreement undertake that for the duration of this Agreement there shall be no further pay increases sought or granted, except for those provided under the terms of this Agreement and those under the terms of the Water Corporation Conditions Agreement 1997, the Water Corporation Pay and Allowances Agreement 1997, or provided for in a National or State Wage Case Decision.
Clause 7
Definitions
"Agreement" means the Water Corporation Engineering and Contracts Division Executive Support Branch Local Agreement 1998. "Corporation" means the Water Corporation established under Section Four of the Water Corporation Act 1995.
Clause 8
Mission and Objectives
The Water Corporation Vision is to be recognised as an excellent customer oriented service organisation and as a world class manager of water and waste water services. The Engineering and Contracts Division Mission is to provide services that contribute to the Water Corporation achieving its objectives. The Engineering and Contracts Division Vision is to be our customers first choice. The Engineering and Contracts Division Role is to provide competitive asset creation, technical and commercial services to our customers. “Our Branch Mission is to provide support in finance management
5 quality management human resource management business administration to those businesses that make up the Engineering and Contracts Division.” In providing this, our Objectives are to: be recognised by our customers as providers of quality support services; be cost effective in delivery of our services;
Clause 9:
Critical Success Factors
The Corporation’s Critical Success factors of external focus, speed, flexibility, integration and innovation are central to this Branch and will be adopted to deliver its objectives.
Clause 10:
Performance Measures and Targets
In the event of a change in circumstances which is likely to have a significant negative or positive impact on the ability of the Engineering and Contracts Division Executive Support Branch to achieve a target contained in this clause, the parties shall confer to consider whether the measure and/or target should be changed or deleted and whether the relative weighting’s should be reviewed. Strategies for achieving the Performance Measures and Targets contained in this Clause are prescribed in Clause 11. Strategies.
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Clause 10 (Cont.):
Performance Measures and Targets
Performance Areas
Key Measures
Past Performance 4.75 (average score)
Long Term Threshold Target 5.50 4.75
Target
Cap
Weighting
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Customer Service
Customer Service Survey every 4 months Response time on Internal correspondence to be within 10 working days The HR budget as a ratio of Division payroll Amount of the budget spent for LRC 90110 Provide timely information to the Division Executive by the close of business on the 10th
4.90
5.20
30%
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Business Development
80%
100%
85%
90%
95%
15%
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Financial Management
(Budget 26.5:1) Projected outturn 31:1 Nil
Budget + 10%
Budget
Budget + 2%
Budget + 5%
15%
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Financial Management
95% of budget spent 100%
100% of budget spent 66.67%
99% of budget spent 83.33%
98% of budget spent 100%
15%
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Business Development
50%
15%
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working day of each month 6 People Rate of Branch employee attendance at scheduled holistic health programme events Nil 95% 70% with a minimum of 11 scheduled events 75% 80% 10%
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Clause 11:
Strategies
The Local Area is committed to the following strategies for achieving Performance Measures and Targets prescribed in Clause 10. Strategy 1: Aim: To improve our performance in the provision of quality service to our customers. Actions: Carry out survey of our customers every 4 months. The survey to address all the areas of the Local Area’s business, ie: quality, human resource, administration and finance. Assess survey results and determine specific action required to improve our customers level of satisfaction. Where survey questions require modification to assess effectiveness of improvements implemented, then Market Equity to be consulted prior to release of survey. Results of survey to be made available to all members of the Local Area. Survey validity will be determined by adopting Market Equity’s confidence level of 10 as explained under Sampling in the Guidelines for Conducting Internal Customer Satisfaction Research. Customer Service
Timeframe for implementation: Carry out first survey of customers by September 30, 1998. Carry out second survey of customers by January 31, 1998. Carry out third survey of customers by May 31, 1999. Review responses of survey immediately. Within 4 weeks of the review, define actions to improve performance and address issues raised.
How Measured The results of the third survey will be the basis for determining performance.
Strategy 2:
Business Development
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Aim: To reduce the response time for answering all internal correspondence received within the Branch. Actions: Establish a registration and monitoring process for incoming internal correspondence. Have a follow up mechanism for correspondence outstanding at least 2 days before the deadline Set up interim response process for correspondence likely to exceed the deadline.
Timeframe for implementation: All processes and mechanisms in place and operating by 31 July 1998.
How Measured The aggregate of all internal correspondence responses as a percentage.
Strategy 3: Aim:
Financial Management
To provide a cost effective HR service. Actions: Deliver quality product/service that meets customers’ expectations - not exceeding their needs. Negotiate access to internal expertise to deliver products/service. Better use of market forces to provide quality product/service at least cost. Monitor and adjust service needs throughout the period of a contract.
Timeframe for implementation: On-going, as projects/consultancies arise.
How Measured
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Total Division Approved Labour Budget (excluding Surplus Staff LRC 90190)/Approved Human Resources Budget less RSC 397 workers Compensation as a ratio compared to Actual Performance Where: Total Division Labour = salaries, wages, overtime, allowances and on costs (leave provisions, super, payroll tax etc), less Surplus Staff Labour LRC 90190 and: Human Resources Costs of Budget = LRC 90210 less RSC 397 Workers Compensation Plus Special Funding approved outside of the Budget by the Managing Director.
The higher the ratio = better financial performance. example: YTD to February Approved Budget Out-turn Approved Budget 34.97 26.54 31.38 26.54
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Strategy 4: Aim:
Financial Management
To provide a cost effective Financial, Quality and Admin Services to the General Manager and Engineering and Contracts Division. Actions: Manage discretional expenditure Monitor and analyse expenditure on an on-going basis. Re-cycle stationary
Timeframe for implementation: On-going.
How Measured Amount of the percentage budget spent. Where: Budget = The approved budget for LRC 90110 plus Special Funding approved outside of the Budget by the Managing Director. Actual amount = The actual costs recorded for LRC 90110.
Strategy 5: Aim:
Business Development
To reduce the number of working days it takes to provide the Division Executive with the Divisional Business Performance Report (C-Pack), after month end. Actions: Identify and list each item of information which is required for the Report. Identify the provider of each item/s of data. Interview each provider of information and discuss the process undertaken to produce their information. Agree with each provider of information on the number of working days after period end, in which to receive their information. Ie: the earliest practicable date after financial period end.
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If for any reason the information is delayed, or not available, the provider of that information (Branch Manager) is to inform the Financial Controller, Executive Support Branch, of the fact before the agreed working day negotiated in point above. If the provision of an item of information is delayed for a substantial period of time, deemed to cause the non-achievement of Target, then the Report will be issued without that information, with a note to that effect. If information is not available, then also, a note to take that effect will be incorporated into the Report. Upon issue of the Business Performance Report the General Manager, if available, or a Branch manager will be requested to sign and date an acknowledgment of Report receipt for Local Agreement audit purposes. Through discussion with information providers on an on-going basis, improve ways in which information gathering processes may be streamlined/accelerated. Examine methods to streamline the Report collation process.
Timeframe for implementation: A timetable to be negotiated with providers of information by 31 July, 1998. Conduct a mid year review of suitability of information contained in the Report. Conduct an end-year review of suitability of information contained in the Report.
How Measured: The aggregate of the outcome of each months performance.
Strategy 6:
People
Aim: To improve Branch productivity through the promotion of physical and psychological well being and self development of Branch members. To function as a pilot programme which may be extended to the Engineering and Contracts Division in 1999/2000. Actions: Establish a Steering Committee (with a Programme Co-ordinator) from the members of the Branch. Group endorsement of specific programme objectives (within Corporate Guidelines) which support the programme aims.
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Survey Branch members to ascertain preferences in various programme activities which are consistent with the programme objectives. Branch members to undertake pre-programme medical (only if the survey indicates a strong interest in activities for which a medical would be required under the Corporate Guidelines) Schedule programme activities Survey the Branch members regarding their current “status” against the programme objectives, so as to provide baseline data to measure programme gains. (Note: the survey will be repeated in December 1998 and June 1999) Conduct programme activities and monitor attendance by members of the Branch. (Note: Activities in the form of seminars will be open to members of all Branches) Mid programme assess the programme effectiveness (from Branch member participation and from the December survey referred to above) and adjust programme if necessary At the end of the first year, assess the programme effectiveness again and submit a report to General Manager. The Division Executive will ascertain if/how a similar programme is to operate for the Division as a whole. Timeframe for Implementation: Establish Steering Committee, identify specific programme objectives, schedule programme activities, conduct pre-programme medical (if required) and survey Branch members to determine baseline status against programme objectives by 31 July 1998. Conduct the first scheduled programme activity by 31 July 1998. Conduct the mid-programme survey (and adjust programme if necessary) by 31 December 1998. Conduct end of year programme survey.
How Measured: The aggregate of employee attendance.
Clause 12:
Local Arrangements
In accordance with the Water Corporation Conditions Agreement 1997.
Clause 13:
Performance Monitoring
All performance data will be calculated based on the same information sources and formula as the baseline data. Detailed working papers will be retained to substantiate all reporting. Where applicable, employees of the Local Area will be individually responsible for collecting and reporting performance in accordance with the processes developed and agreed to by the employees.
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The balanced “Local Area Results Report” will be updated within ten working days of the close of each quarter and distributed to each employee of the branch. All parties to this Agreement shall have access to a copy of this Agreement and any document(s) relating to performance monitoring.
Clause 14:
Dispute Resolution
Parties to this Agreement will apply the Dispute Resolution Procedure contained in the Water Corporation Conditions Agreement 1997, Clause 5.6. Dispute Resolution Procedure.
Clause 15: Incentive Distribution The incentive payment available to employees under the provisions of Clause 3.11 Lump Sum and Incentive Payments of the Water Corporation Conditions Agreement 1997 and awarded to this Local Area is to be distributed equally between employees party to this Agreement in proportion to Ordinary Hours as defined in the Water Corporation Conditions Agreement 1997 during the term of this Agreement. Entitlements: Employees engaged full time during the full term of the Local Agreement are entitled to a full share of the incentive payment earned. Employees engaged part time during the full term of the Local Agreement shall be entitled to a share based on ordinary hours worked proportion to full time ordinary hours. Employees who start or finish during the term of the Local Agreement shall be entitled to a share based on ordinary hours worked proportional to full time ordinary hours for the term of the Agreement. Employees absent from duty on leave without pay parental leave seconded to external agency other reasons shall have the period of absence deducted from service over the term of the Local Agreement. Service will only be deducted when the period of absence is continuous and is in excess of 3 months. Categories not entitled to incentive payments: Corporation people on contract as defined in Clause 3 Parties Bound. People working under a contract for service, eg. an agency. Vacational (student) employees. Employees of other organisations seconded into the Corporation.
Clause 16: Signatories
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Signed for and on behalf of the Water Corporation.
...Signed......................................................... . ACTING CHIEF EXECUTIVE OFFICER Dated: 22/ 7 / 98
Signed for and on behalf of the Civil Service Association of Western Australia Incorporated.
....Signed..............................................Com mon Seal GENERAL SECRETARY Dated: 23 / 7 / 98
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VARIATION RECORD WATER CORPORATION ENGINEERING AND CONTRACTS DIVISION EXECUTIVE SUPPORT BRANCH LOCAL AGREEMENT 1998 NO. AG 214 of 1998 Delivered 04/12/98 at 78 WAIG 4747 Registered as at 29/10/98 Consolidated CLAUSE NO. 1 TITLE 2 ARRANGEMENT 3 PARTIES BOUND 4 PRECEDENCE OVER AGREEMENTS 5 TERM OF AGREEMENT 6 NO FURTHER CLAIMS 7 DEFINITIONS 8 MISSION AND OBJECTIVES 9 CRITICAL SUCCESS FACTORS 10 PERFORMANCE MEASURES AND TARGETS 7 11 STRATEGIES 12 LOCAL ARRANGEMENTS 13 PERFORMANCE MONITORING 14 DISPUTE RESOLUTION PROCEDURE 15 INCENTIVE DISTRIBUTION 16 SIGNATORIES EXTENT OF VARIATION ORDER NO. OPERATIVE DATE GAZETTE REFERENCE