Marketing Research by cmlang


									by: Matt Bacak

Market research is the collection and analysis of information regarding consumers (potential
customers), competitors (same business type), and the effectiveness of marketing programs (i.e.
direct mail marketing, newsletters, signage, etcetera). It's an act of action before leaping into a
business, and an educated move that determines the feasibility of a new business.

Through market research small businesses and corporations alike:

Test interest in new services and products
Improve customer service
Develop competitive strategies

Both startup businesses and established businesses need to define, evaluate, and plan a course to
pursue their market. The end result of market research is a business that is more responsive to
customers` needs and increase profits.

As your business develops, market research needs to be an ongoing part of your business.

Anyone who is familiar with writing a business plan knows how unpredictable the market can
be. Another reason why market research needs to be integrated.

Three Essential Areas

Market research is time consuming. Don't let anyone fool you! And if you own a small business
you'll find time an issue. But don't give up. Even the simple things you do like talking to a
customer about what he or she wants, or chatting with a supplier is conducting market research.

Gather information from these three essential areas.


Information from and about your customers
Feedback on the likes and dislikes of your customers
What services or products did the consumers like best


Help you determine what works and what hasn't worked
Give you ideas for improving
Provide insight into how to increase your market

Political forces

All of this information shapes the way we do business. Keeping it close on hand allows you to
stay abreast of and respond to particular trends or events that influence your small business.

Secondary Research Sources

Secondary research sources are easily obtainable. This is information that's been collected by
someone else just lying around for you to benefit from.

Telephone books
Government publications

This form of secondary research information is accessible at the library or by researching the
Internet. It's the primary source you're really after. Obtaining firsthand information from your
customer or competition is current; thereby, making it the most valuable means of market

Market research doesn't take a rocket scientist. Most of us do it everyday without realizing it. As
a business owner, you should educate yourself in the market research tools available to you.
What you learn from a little research could save your business.

This article was posted on November 18, 2005

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