Taylor, Bean & Whitaker Mortgage Corporation Selects Customer Effective for
Microsoft CRM Deployment to Support $35 Billion in Production Volume
Growing Needs of Mortgage Lender for Single Information Views Lead to CRM
Greenville, SC, May 06, 2009 --(PR.com)-- Customer Effective Inc., a Microsoft Gold Certified Partner
and value-added reseller of Microsoft Dynamics CRM, announces that Taylor, Bean & Whitaker
Mortgage Corp. (TBW), a top 10 national wholesale mortgage lender, recently selected the company as
its CRM software provider. The CRM system deployment involved data integration, business process
streamlining and automation to sustain annual production volume of $35 Billion and support the lender's
$3 billion asset total.
At the behest of Microsoft, Customer Effective embarked on the collaborative CRM project with TBW,
building the CRM solution to meet the growing needs of the mortgage lender. Customer Effective worked
as an extension of TBW's IT department, providing consultant services during and after the
implementation process. Encouraging user adoption of the CRM system throughout the organization was
integral to the success of TBW's process improvement strategy.
According to Cindy Janssen, project manager of TBW, “It was a collaborative process from the start, and
we could not have completed such a successful CRM implementation without the expertise of Customer
Effective. We have always approached technology deployments differently. Customer Effective rose to
the occasion and promptly adapted to our atypical culture, displaying a high level of talent at every stage
of the business relationship.”
With Microsoft Dynamics CRM, TBW uses key functionality to pull information from a number of data
sources and systems and aggregates that data to present a single view of the information to users. CRM
reduces the number of required applications needed and serves as the company's only record system for
all customer data in client administration, client services and one group of insurance agents. To get a full
view of the timeline during the approval process, representatives can also track all interactions by
account. The CRM system's Advanced Find feature allows users to obtain report information without the
assistance of the IT department.
For mortgage lenders, CRM enhances various aspects of the lending process with holistic views of a
customer file created by collecting all enterprise data in one central location. This is beneficial to lenders
as they are able to implement intelligent up-selling and cross-selling tactics based on a clear
understanding of customer data, increasing greater wallet share. Mortgage lending personnel also
leverage CRM to manage and track sales goals and trends, enhancing the sales process with an efficient
understanding of proven successful loan decisioning.
“Microsoft Dynamics CRM enabled TBW to upgrade their access to complete and accurate customer
information, allowing the lender to offer uniquely targeted products and services,” said Scott Millwood,
CEO of Customer Effective. “TBW clearly outlined their business process which made our approach to
the CRM project much easier. We were able to integrate and convert their business data into a single,
comprehensive source of information for all employees, giving them the tools necessary to remain a
preeminent organization in the mortgage lending industry.”
About Customer Effective
Customer Effective, with headquarters in Greenville, S.C., is a leading innovator in customer interaction
solutions based on Microsoft Dynamics Customer Relationship Management (CRM). The company is a
Microsoft Gold Certified Partner, CRM Consultant and Solution Implementer having completed hundreds
of Microsoft CRM implementations and development projects in financial services, manufacturing,
technology, professional services and more. Recipient of several CRM and Microsoft awards, Customer
Effective recently received the 2008 Microsoft Dynamics Inner Circle distinction, and was also named to
the 2008 Inc. 500 list. For more information, visit CustomerEffective.com.
About Taylor, Bean & Whitaker (TBW)
TBW is one of the largest independent mortgage companies in the United States. TBW engages in the
residential mortgage lending business and as such originates, acquires, sells and services residential
mortgage loans through a network of mortgage brokers, community banks, and loan correspondents. For
more information, visit TaylorBean.com.
Customer Effective Inc.
Online Version of Press Release:
You can read the online version of this press release at: http://www.pr.com/press-release/150180