Business Voice Mail Greetings - DOC by tfb13472

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									Wholesale Advantage Voice Mail Optional Feature Details:

       Pager Notification
           o Notifies customers via their pager when a new message is deposited in the mailbox.
           o If using a digital display pager, the number that will appear on the pager is the customer’s
                mailbox number.
           o Will page subscriber one time.
           o Allows end users the option of turning Pager Notification on or off by accessing Wholesale
                Advantage Home Voice Mail “mailbox options” and following voice prompts.
           o End user must have Wholesale Advantage Home Voice Mail and a paging company in
                order to subscribe to Pager Notification
           o Pager notification for Wholesale Advantage Home Voice Mail is available for use with
                either a digital or tone pager.
           o Voice pagers are not compatible with Wholesale Advantage Home Voice Mail.
                          A digital pager will display the number of the calling party.
                          A tone pager will provide the end user with a tone indicating they are being
                           paged.
                          Not available with pagers that require a PIN. Pager number must be an
                           IntraLATA call (within customer’s regional calling area).
           o NOTE: Pager Company name and pager number need to be in the feature detail field.
                The Mapping Guide shows an example of this.
           o With Wholesale Advantage Multiple Mailbox, only urgent messages left in the main
                mailbox #9 will activate Pager Notification (sub-mailboxes do not activate Pager
                Notification).
           o In NY, with Residential Home Voice Mail, there is the option of Pager Notification Basic
                with 50 pages per month or Pager Notification Premium with 500 pages per month.
           o In Verizon South, with Business Voice Mail, there is the option of Pager Notification Basic
                with 75 pages per month or Pager Notification Premium with 500 pages per month.
           o In Verizon South, with Business Voice Mail, the page number must be a 7 to 11 digit
                IntraLATA number or a toll free number. Subscribers can program InterLATA numbers
                and a calling card carrier/number for paging outside the LATA.

       Reminder Call (Residence)
           o Allows subscriber to record messages, which can be delivered within 30 days into the
               future.
           o Messages can be delivered to the end user’s own mailbox or any other telephone number
               within the LATA. Subscribers will also have the capability of sending the same reminder
               call to multiple telephone numbers.
           o Retry Attempts:
                        New England - If a message is not delivered, the system will retry delivery every
                         30 minutes up to 5 additional times.
                        NY – The system will retry every hour for 4 hours. After 5 attempts, non-
                         delivered message is left in the subscriber’s WA Voice Mail mailbox.
           o NY Only
                        Individual Reminder Call – allows 15 individual outdialed messages per calendar
                         month and unlimited internal calls to subscriber’s mailbox.
                        Group Reminder Call
                              o Allows for a group distribution list of up to 50 telephone numbers
                              o End user customers can send the same message to up to 20 telephone
                                    numbers
                              o Allows 50 reminder calls each month
           o New England – available on a per use basis

       Call Reminder (NY & CT only; Business)
             o Allows subscriber to record messages, which can be delivered within 30 days into the
                future.
             o This option allows end users to record a message, up to 1 minute in length, to be
                delivered within the next 30 days. The message can be delivered to the customer’s own
                mailbox or to any telephone number within the LATA.
             o Individual (Comverse) – It cannot be used to send a reminder to another phone number.
                There is no limit to the number of messages per month. Up to six one-time reminders can
            be programmed at any one time and they can be set up to 12 months in advance. The
            retry schedule is every 15 minutes up to 3 retries.
        o   Individual (Non-Comverse) – It can be used to send a reminder to any one telephone
            number within the LATA. It allows 15 individual out-dialed messages per calendar month
            and unlimited internal calls to subscriber’s mailbox.

   Reminder Service (South; Business)
       o The mailbox subscriber records up to a one-minute message and chooses a future
           delivery date and time for the reminder message to call them.
       o At the pre-set delivery time, Reminder Service rings the telephone number associated with
           their mailbox and plays the message. After hearing the reminder message, the subscriber
           can choose to have the same message delivered again. If the subscriber does not
           answer the telephone, the reminder message will be left as a message in their mailbox.
       o Automatically provided with Single and Multiple mailboxes. No USOC is required.

   Mailbox Messaging (per mailbox destination) (Verizon South – Bus & Res; North – Res only)
        o Allows subscribers to send copy and reply to messages sent by other Wholesale
            Advantage Voice Mail subscribers within their regional calling area (LATA).
        o Automatically provided with Single and Multiple mailboxes. No USOC is required.

   Wake-Up Call (Verizon North) (Business – NY & CT) (Residence – n/a in CT or ME)
       o Allows subscriber to schedule a wake up call.
       o Premium (NY) – The end user subscribes to the feature. Allows the end user to schedule
           one wake up call every day, one week at a time. Wake up calls can only be delivered to
           the end user’s residence/business telephone number.
       o New England – The end user can either subscribe to it monthly or use the feature on a per
           use basis

   Multiple Number Service (Verizon South – Business Answer Call)
         o Allows up to 11 telephone numbers to be pointed to 1 Mailbox.
         o All numbers must be in the same central office switch and on the SAME Billing Telephone
             Number (BTN) as the mailbox. It is not necessary that they have the same NXX as long as
             they are served by the same CO switch.
         o Centrex numbers may appear on different Centrex locations on the same account.
         o Eliminates the need for additional mailboxes when a customer has several telephone
             numbers dialed by callers.
         o Eliminates the need for 2 mailboxes when a customer has Distinctive Ring in a 5ESS or
             5E@ central office.
         o Can be used to reduce ring cycle with hunt groups that have a mailbox.
         o Multiple Number Service combined with Multiple mailbox, allows calls to the multiple
             numbers to be deposited in sub-mailboxes to distinguish them from calls to the mailbox
             number (up to 8 sub-mailboxes).
         o When a mailbox has associated Multiple Number Service, some of the regular mailbox
             prompts will make a reference to multiple numbers, greeting, etc. Multiple Number
             Service subscribers can record their own unique greetings (personal, busy, extended
             absence and name) that are different from the mailbox subscriber’s greetings. The
             greetings can be recorded by the mailbox subscriber or can be recorded by the Multiple
             Number Service subscriber who has been given the mailbox passcode.
         o The time & date stamp cannot be set from the sub-mailboxes. It is set from the main
             mailbox and applies to all sub-mailboxes.

   Alternate ID Mailbox – New England/Multiple Number Service – New York (Centrex)
         o Allows up to 6 telephone numbers (including the mailbox number) to forward calls to a
             single mailbox
         o The multiple numbers must be in the same Centrex group and on the same account as
             the mailbox.
         o This feature must be added to each additional number pointed to the mailbox.
         o On Comverse, Multiple Number Service subscribers are able to record their own unique
             greetings (personal, busy, extended absence, and name) that are different from the
             mailbox subscriber's greetings.

   Outdial Notification & Delivery (New York – Centrex)
            o   Provides for new message notification to an end user-defined telephone number.
            o   The number must be within the LATA or a toll-free number when provided with Wholesale
                Advantage Centrex Voice Mail.
            o   The subscriber can set the notification for all messages or just urgent messages.
            o   When a message is deposited in the mailbox, the Voice Mail Service system outdials to
                the number the subscriber has programmed and allows the subscriber to listen to their
                messages after entering their password.
            o   NOTE: Outdial Notification & Delivery is not available for partitions of Multiple Mailboxes
                on Centigram/SS8 Platform; available for main mailbox only. However, on the Comverse
                Platform, Special Delivery allows unique telephone numbers to be defined for each sub-
                mailbox in addition to the main mailbox. When activated by a sub-mailbox subscriber, the
                subscriber will only be notified when messages are left in the sub-mailbox. When set by
                the main mailbox, only messages left in the main mailbox will generate notification to the
                main mailbox subscriber.


   Special Delivery (South – Business)
       o Notifies the subscriber anywhere in his regional calling area (LATA) when new messages are
             left in the mailbox.
       o The subscriber chooses a telephone number where he can be reached when away from the
             office. The system calls that number and allows the subscriber to enter his passcode and
             listen to the message(s).
       o Automatically provided with Single and Multiple mailboxes. No USOC is required.

   Audible Ring Burst (Verizon West)
       - Will ring the end user’s phone whenever a message is left in their mailbox.
       - Will give the end user a short “ring-ring” every 15 minutes until the message is
            listened to.
       - It can be turned on or off whenever the end user wants.
       - Available only in GTD-5 switches
       - Not available with CentraNet

								
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