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									                                           Clerks Certification
                                               Guidelines

                                                              GMCFOA
                                                                 &
                                                               ACCG




   The Georgia Certification Program for City and County
   Clerks is designed to establish minimum standards
   and professional goals for city and county clerks. The
   program seeks to accomplish this by:
        ·    introducing new methods and approaches
             to enable clerks and finance officers to
             become more efficient and effective in their
             jobs;
        ·    increasing managerial competence of
             municipal and county clerks to meet new
             challenges and demands placed on local
             government; and
        ·    creating the opportunity for clerks to further
             their professional development to gain the
             recognition they deserve.



A program of the Carl Vinson Institute of
Government, University of Georgia
                                                Overview


The Georgia Certificate Program for Municipal Clerks was initiated in 1970 by the Georgia Municipal
Association, the Georgia Municipal Clerks and Finance Officers Association, and the University of
Georgia’s Carl Vinson Institute of Government and Georgia Center for Continuing Education. The
program offers intensive management training to the municipal clerk and signifies general management
capabilities.

The Certificate Program for County Clerks was developed in early 1973 through the joint efforts and
sponsorship of the Association County Commissioners of Georgia, Association of County Clerks, and the
University of Georgia’s Carl Vinson Institute of Government and Georgia Center for Continuing
Education. The program was revised in 1976.

The Certificate Programs for Municipal and County clerks were merged in 1982. Each certificate is
recognition that the recipient has met all educational and professional standards. The program also
provides participants with the unique opportunity to join together in a relaxed atmosphere to discuss and
share common problems and interests.


Objectives
The Georgia Certificate Program for City and County Clerks is designed to establish minimum standards
and professional goals for city and county clerks. The program seeks to accomplish this by:
    Introducing new methods and approaches to enable clerks and finance officers to become more
       efficient and effective in their positions;
    Increasing managerial competence of municipal and county clerks to meet new challenges and
       demands placed on local government; and
    Creating the opportunity for clerks to further their professional development to gain the recognition
       they deserve.


Target Groups
Municipal and county clerks, and other professionals performing city or county clerk duties in local
government.


State Mandated Training
State law (O.C.G.A. § 36-1-24 and § 36-45-20) requires anyone hired as of April 1, 1992, holding the title
of “clerk” or performing the duties of a municipal/county clerk pursuant to the local charter, ordinance, or
code shall attend a 15-hour mandated orientation training. The training consists of a basic overview of job
duties and functions required of clerks. Mandated training is offered at the fall and winter training
conferences. The 15-hour mandated training counts toward the 100 hours required for full certification.




                                                                                                               1
Certificate Requirements:
   1. Complete program curriculum for Municipal and County Clerks (see curriculum).

              The Georgia certificate program consists of 101 hours of instruction in general management.
              Two certificate programs lasting two days are offered yearly in the fall and winter. If you
              are pursuing IIMC certification the requirement will be 120 hours of instruction. (In
              addition to the two educational conferences, some courses of the Annual Institute/Meeting
              for Municipal Clerks and Finance Officers contribute credit toward the Certified Municipal
              Clerk and some areas of the Annual Institute/Meeting for County Clerks contribute credit
              toward the Certified County Clerk)

           1. Successfully complete courses and written assessments, which consist of applying
              knowledge learned to practical local government situations after each course.

           2. Serve two years in a local government administrative position.

           3. Be a current member of the Georgia Municipal Clerks and Finance Officers Association for
           the designation of “Certified Municipal Clerk”; or a current member of the Georgia County
           Clerks Association for the designation of “Certified County Clerk.”

           4. To be designated a “Certified Municipal Clerk,” the candidate must also supply a letter from
           the governing authority documenting at least one year’s service as the officially appointed City
           Clerk. Deputy or Assistant Clerks who fulfill the criteria to be certified will receive the
           appropriate designation. Note that this last condition is not required of County Clerks.


                     NOTE: the following applies only to Municipal/City Clerks.
Beginning February 22, 2004 (to implement and comply with changes adopted February 17, 1999), the
following requirements must be met in order to receive the designation “Certified Municipal Clerk”; or
“Certified Deputy/Assistant Municipal Clerk.”

Complete the Georgia Certification Program consisting of one hundred one hours of instruction in general
management. Anyone (election administrators and clerks of special districts, transit authorities, utility
districts, port authorities, school boards, and court clerks) who attends and completes the 100 hours of
training and assessments shall receive a “Certificate of Attendance” from the University of Georgia.

ANY RECORDS, CERTIFICATES, OR DOCUMENTATION EARNED TOWARDS RECERTIFICATION
IS THE SOLE RESPONSIBILITY OF EACH CLERK TO MAINTAIN.
Carl Vinson Institute of Government will not maintain records towards recertification.




                                                                                                            2
To receive the Georgia designation “Certified Municipal Clerk,” you must:

          Serve two years in a local government administrative position.
          Be a member of and provide current membership documentation of the Georgia Municipal
           Clerks and Finance Officers Association.
          Have completed one continuous year of service as the officially appointed City/Town Clerk for
           the city government you represent at the time of request.
          Provide a letter from the governing authority of your city documenting one year of service in the
           official capacity of City Clerk.


A Deputy or Assistant Clerk may receive the Georgia “Certified Deputy/Assistant Clerk”:

          Must perform 50% of Municipal Clerk core duties.
          Serve two years in a local government administrative position.
          Be a member of and provide current membership documentation of the Georgia Municipal
           Clerks and Finance Officers Association.
          Must have completed one continuous year of service as the officially appointed Deputy Clerk
           for the city government you represent at the time of the request.
          Provide a letter from the governing authority of your city documenting one year of service in the
           official capacity of Deputy Clerk.


A promotion from Deputy/Assistant Clerk to City Clerk entails the same criteria as the “Certified
Municipal Clerk” designation.




***If you are pursuing the International Institute for Municipal Clerks Certification, the
requirement is 120 hours of instructional time. Eighty-one hours will be granted in the area of
Public Administration and Interpersonal/Social Skills, and you should complete 40 hours of electives.




                                                                                                          3
Required Classes for Curriculum
Certification
Public Administration/Social and
Interpersonal Skills                                      Hours        Feb   Sept
Mandated Orientation (Clerks Profession, Government
Law Overview, Records Retention, Agendas, Minutes,
Open Meetings/Records)                                            15    x     x

Agendas/Minutes                                                   6           x
Budgets and Fiscal Management                                     6     x
Community and Media Relations                                     6           x
Managing Meetings: Meeting Administration (includes
open meetings)                                                    6     x
Organization and Management (Policy Making)                       3     x
Public Organizations (Reinventing and Innovation
Trends)                                                            3    x
Records Management (includes Open Records and new
technology)                                                       6           x
Business Writing                                                  6     x     x
Group Dynamics                                                    6     x
Conflict Resolution (includes Power/Influence (working
with others)                                                       6          x
Ethics and Values                                                  6    x
Management and Leadership Styles: Personal and Group
Behavior (MBTI)                                                    6           x
TOTAL REQUIRED                                                    81   51     51



Electives - Requires 20(GA) 40(IIMC)
Customer Service                                                   6
Elections (Fundamentals)                                           6
Government Law                                                     6
Human Resources I                                                  6
Microsoft Excel Basic                                              6
Microsoft Powerpoint Basic                                         6
Microsoft Excel Advanced                                           6
Microsoft Powerpoint Advanced                                      6
Payroll Administration                                             6
Public Records Technology                                          3
Leadership                                                         3
                                  Total Hours Available           60
One Finance class and two Masters MDP classes will
be offered each February and September


A Monday and Tuesday general, non-credit
conference session will be offered for Advanced
Clerks.


                                                                                    4
                                       Clerks’ Electives Schedule
                                               2009-2010




2009
Public Records Technology/Leadership                     Mayors Day
Excel                                                    February Clerks Education Conference
Elections (Fundamentals of)                              February Clerks Education Conference
Human Resources I                                        February Clerks Education Conference
Customer Service                                         ACCG Convention
Customer Service                                         GMA Convention
PowerPoint                                               September Clerks Education Conference
Government Law                                           September Clerks Education Conference
Payroll Administration                                   September Clerks Education Conference

2010
Government Law                                           Mayors Day
Excel                                                    February Clerks Education Conference
Human Resources I                                        February Clerks Education Conference
Elections (Fundamentals of)                              February Clerks Education Conference
Payroll Administration                                   ACCG Convention
Payroll Administration                                   GMA Convention
PowerPoint                                               September Clerks Education Conference
Public Records Technology/Leadership                     September Clerks Education Conference
Customer Service                                         September Clerks Education Conference




                                                                                                 5
Scheduling

Two joint certification sessions are planned each year to insure the scheduling of various course topics that
would meet the requirements of the curriculum and the needs of a majority of municipal and county clerks
participating in the certification program. The total number of hours earned by attending any certification
program will vary with the type of program scheduled. All continuing education classes taken outside of
the fall/winter educational conferences will be the responsibility of the clerk to maintain those records.

Assessment
        Exams will be required of all clerks (including certified) when taking the classes noted as
         “Local Government Finance Certification.”
        Assessments will be required of all clerks (including certified) if you are pursuing continuing
         education credit towards re-certification with IIMC. (i.e., if you are planning to use the hours
         earned in any class to submit to IIMC for your recertification).
        Assessments will be administered following completion of each course.
        Upon successful completion of assessments, credit hours will be granted to the member. For
         those individuals who do not complete the assessment, credit will not be given.

Education/Certification Committee
The Education/Certification Committee shall provide overall direction for the Certification Program.
Serving on the Education/Certification Committee shall be a representative from the Georgia Municipal
Association, The Association of County Commissioners, the University of Georgia’s Carl Vinson Institute
of Government, three municipal clerks/finance officers appointed by the president of the Georgia
Municipal Clerks/Finance Officers Association, and three county clerks appointed by the president of the
Georgia County Clerks Association.

Specific responsibilities of the Education/Certification Committee are:
           To plan certification program for all training sessions of the City and County Clerks
            Certification program;
           To continually review the educational needs of the city and county clerks and provide programs
            to meet those needs;
           To insure that certification programs conform to the curriculum standards of the International
            Institute of Municipal Clerks;
           To recommend and approve additional training opportunities; and
           Provide direction to the Annual Institutes for their respective associations.

If a review committee shall be necessary to review an appeal submitted by a clerk enrolled in the certificate
program, the committee shall then be composed of two appointees of the president of the Georgia
Municipal Clerks and Finance Officers Association who are Certified Municipal Clerks and two appointees
of the president of Georgia County Clerks Association who are certified as County Clerks.

Recertification
Persons who have met the requirements for certification and subsequently are awarded certificates must
complete 30 hours of additional training every three years to maintain their certification. The purpose of
this training is to ensure that participants remain abreast of current management practices and to promote
and encourage continued professional development. The maintenance of the 30 hours of course
credit/records/certificates and all documentation is the sole responsibility of the participant. Carl
Vinson Institute of Government is not responsible for maintenance of these records. The University
of Georgia Carl Vinson Institute of Government requests that you attend one education conference
per year to ensure that the 30 hours of necessary training are met.
                                                                                                             6
Scholarships
Both the county and municipal clerks associations offer scholarships for the fall and winter education
conferences. Please contact an officer of the appropriate association to obtain more information and to
request an application.

Registration
Programs and registration forms for the educational conferences will be available for download on the
CVIOG website approximately 8-10 weeks prior to the date of the program start date. Although every
effort is made to accommodate those who desire to participate, class size must be limited to room
availability and also to promote an effective learning environment; therefore, registrations will be
processed on a first-come, first-served basis. Every effort is made to keep registration fees held to a
minimum, consistent with the needs of the program. It is preferred that all fees be paid in advance. All
checks should be made payable to the “University of Georgia”.

Certification Information
Credit hours are awarded upon the successful completion of each course assessment and those hours are
recorded on your personal record towards certification (provided the class taken was part of the municipal
and county clerks certification curriculum). If the class is not listed on the curriculum and is not taught
at the fall/winter education conference or designated as the “Clerks Training” class at Mayor’s Day,
GMA Convention or the ACCG convention, it will not be recorded on your completion check. It is
the responsibility of individuals to maintain their records for any classes taken outside the
curriculum. All clerks, including those already certified, are required to take and pass the exam for any
local finance certification class. All clerks, including those already certified and, who are taking classes for
re-certification through IIMC, are required to complete each course assessment in order to have those hours
forwarded to IIMC.

Presentation of Certification Award
Upon successful completion of the certification requirements, the candidate for certification will receive a
certificate with the seal of the University of Georgia. The candidate will join other clerks to be recognized
at a board meeting of their respective association. Each clerk should notify their appropriate elected
official of the professional achievement they have earned.

Application to I.I.M.C. Certification
The program meets certain requirements for the International Institute of Municipal Clerks certification
program. IIMC will review each candidate’s record independently after an appropriate IIMC application
has been submitted.

The basic requirements for IIMC certification are as follows:
          Be a city or county clerk
          Be a member of IIMC for two years
          Be at least 18 years old
          Believe in and practice the IIMC Code of Ethics
          Submit an approved IIMC application form with appropriate documentation and the required fee
          Furnish a letter from a fellow clerk as a sponsor.

For more information, write the International Institute of Municipal Clerks, 8331 Utica Avenue, Suite 200,
Rancho Cucamonga, California 91730, call 909-944-4162, or visit their website: www.iimc.com.




                                                                                                                7
Masters Education Program
In 1980, the International Institute of Municipal Clerks implemented the Academy for Advanced
Education. The purpose is to acknowledge, promote, and guide advanced training and continued
professional growth. In support of this effort, an Advanced Education Program was instituted in Georgia in
1982. The program provides an opportunity for certified city and county clerks to continue supervisory and
management development. The Masters Education Management Development program is designed to be
an intensive two-day small group learning experience. The program is planned by the certification
committee and offered in conjunction with the fall/winter education conferences.


MASTERS EDUCATION MANAGEMENT DEVELOPMENT CERTIFICATION PROGRAM
A special Masters Education Management Development Certification program, consisting of ten courses,
has been developed for the Masters Education program. After completing the series of ten courses and a job
related project, as well as submitting a written project report, participants will receive a certificate of
advanced management. Certified clerks who choose not to complete the job related project are still
encouraged to participate in the management series. Two courses within the series will be offered at both
the fall and winter clerks education conferences. The ten courses are:

• The Role of the Manager

• Communication and Coaching Skills

• Performance Evaluations (including discussion of values clarification)

• Conflict Management and Creative Problem Solving

• Continuous Improvement and Productivity

• Ethics and the Public Servant

• Managing Power Effectively

• Advanced Change Management

• Effective Public Presentations I

• Effective Public Presentations II

Once all ten courses have been offered, they will be repeated on an on-going basis.
For completion of the Masters Education Management Development Certification program, each
participant must complete a project and a report that documents and analyzes the project. The individual
selects a project, which must be approved by the course instructor and the clerk’s supervisor
(manager/administrator, mayor, chairman). The projects facilitate application of the many skills
participants have learned through the series of classes. Projects may focus on such areas as interactions
among staff and elected officials, employee morale, improving work procedures, scheduling, employee
training, creative problem solving, development of guidelines for improved intergovernmental relations,
and improved performance evaluation systems. The project must be something the individual has or has
had personal responsibility for, and the written report must be submitted to the course instructor within six
months of completion of the course work.


                                                                                                            8
Getting Your Project Going
You can have your project idea approved at any point during your course of study. However, recognize
that you will need to have taken most of the courses to be in a position to prepare a complete written report
that meets all requirements.

Begin with a conversation with Sherri Lawless, the course instructor (lawless@cviog.uga.edu). Your goal
is to explore some project ideas and get the go-ahead. The project should be something that you initiate
and manage. After that, you will need to submit a written request for approval to the course instructor’s
attention. This request also should include written approval by your supervisor. These requests may be
submitted as email correspondence, scanned attachments, fax letters, or mailed memorandum. Before you
initiate the project, be sure the course instructor has given formal written approval. (In most cases, this will
be accomplished via email.) Please recognize that it is your responsibility to be certain the course
instructor has received your request; contact information appears below.


Project Outline
The checklist that follows should be used as your guide for completing the written project report. You
must be sure to address each of the areas indicated. Please contact the course instructor if you need any
clarification or guidance; your project may not “fit” into all of the checklist areas. Please note that your
project report goes beyond a detailed description of your project; it also includes an analysis of what
transpired during the project period and an evaluation of what you accomplished.


Project Content
It is critical that your written report includes how the Masters Education program informed your project
work. Please recognize that all ten courses may not apply, you are only required to discuss the ones that
did apply. For example, performance evaluation may not be something that is within the project’s scope or
your area of responsibility. However, it is likely that issues related to change, power, or conflict did arise.
For example, if conflict was resolved, how was this achieved? If there was no conflict during the process,
explain why you think this was the case. Consistent with the checklist, be sure to include an evaluation of
the project. Was it successful? How did you measure its success? What lessons did you learn?

Again, Sherri Lawless, the course instructor, is available to coach you through the process
(lawless@cviog.uga.edu). Electronic copies of successful project reports are available for your information
and review. Contact Catherine Bennett for copies of the projects (bennett@cviog.uga.edu).




                                                                                                               9
    MASTERS EDUCATION MANAGEMENT DEVELOPMENT PROJECT CHECKLIST

    This is simply a guide for use in preparing your project. It is not necessary that you strictly
    adhere to it in terms of order and structure, but all applicable areas should be covered.


√   Section                        Comments
    Title Page

    Background                Remember, the reader knows nothing about your organization.

    Problem to be Solved      What issue(s) are you trying to address and why? If it can be
    or Improvement to be      stated quantitatively, please do so. (e.g., reduce backlog
    Made                      by___% by___.)


    Project Description       What is it you are setting out to do?

    Steps You took or         This is a description (with relevant details) of what you did.
    Process Followed
    during Course of
    Project
    Analysis of the MDP       ***Most Important Section***
    Topics that Relate to     How did you use what you have learned? Think about the
    your Project/How Did      courses you took and how they relate to the project. (e.g., Was
    this Knowledge            there conflict? How did you resolve it? Was this a big change?
    Inform your               How did you prepare for it?)
    Decisions?
    Evaluation and            ** Another Important section**
    Lessons Learned
                              Was the project successful? How do you measure this success?
                              What worked? What did not?

                              What lessons have you learned by doing this project?

                              What would you do differently if you had to do the project
                              again?

    Timetable                 Some dates may be in the future.

    Appendix:                 Any worksheets, survey results, maps, or brochures you have
    Budget or Financial       that help the reader better understand the process.
    Sheet Timeline
    (including future         If your project has a tangible product that can be copied or
    steps)                    included, please do so. (e.g., new policy, copy of handbook)




                                                                                                      10
                                CERTIFICATION CURRICULUM


REQUIRED
81 hours (Public Administration/Social and Interpersonal Skills)

Mandated Training – 15 hours
This course will satisfy the legislative mandate for clerks appointed on or after April 1, 1992. Participants
must attend class for the entire two and half days to satisfy the mandate. The courses are open to any clerk
needing more information about the basics of the clerks’ profession. The following topics will be covered:
public administration/personnel overview; minute taking/record keeping (Georgia Open Records Act);
agenda setting and meeting administration; and codes, ordinances and resolutions.

Agendas and Minutes – 6 hours
A panel of experienced local clerks will lead a discussion on the different approaches used by clerks for
preparing agendas and recording minutes for public meetings and hearings.

Budgets and Fiscal Management – 6 hours
Local governments rely on sound budgeting and fiscal management for decision making and operations.
Clerks fill various roles and responsibilities in the budget process and in the daily financial management of
the local government. This class will give you an opportunity to take a look at basic principles, practices,
and sources of financing for local governments; understanding the budget process (timelines, legal
requirements, and so on); definitions and fundamentals of budgeting and accounting principles and the
politics of the budgeting process; and understanding billing and collection practices for local government.

Business Writing – 6 hours
Refresh your writing skills for the office. Review the most common mistakes and practice clear concise
well-organized writing.

Community and Media Relations – 6 hours
Learn methods for building a good working relationship with the various media in our jurisdiction with the
goal of keeping your public informed about your government.

Conflict Resolution – 6 hours
The course focuses on strategies for resolving conflict. It considers the sources of conflict and individual
styles in dealing with conflict. The course also will look at negotiation skills.

Ethics and Values – 6 hours
The course addresses legal issues related to ethics in government. It also will examine the ethical dilemmas
confronting government workers and elected officials daily in their professional and personal lives.

Group Dynamics – 6 hours
Local government operates on a shared leadership model of decision making. Councils, boards, and
committees reach policy decisions based on a dynamic process of group interaction. Take a look at group
decision making and processes.



                                                                                                               11
Management and Leadership Style – 6 hours
Understand your management style and how your personality affects your work performance in making
decisions, collecting information, organization, and more. Participants will complete a personality
assessment instrument.

Managing Meetings/Meeting Administration – 6 hours
The class is designed to improve skills in conducting effective meetings. It examines selling ideas,
managing conflict, and promoting consensus. It looks at the role of chairperson and members as well as
staff. A key component of the program is discussion of parliamentary procedures for conducting a more
orderly, professional meeting.

Organization and Management (Policy Making) – 3 hours
Local governments have tremendous challenges facing them today. As governments respond to these
challenges, new policies are developed and implemented. This course will explore how policy is made at
the local level, the role of the clerk in assisting the government body in policy making, different policy
making models, policy implementation and evaluation, and theories and models of management and
administration.

Public Organizations – 3 hours
Local governments look and operate differently throughout our state. This class will explore form and
function in the definition of local government, history of local and state forms and function, why cities and
counties do what they do, the creation of these federal forms and their functions, city and county services,
constitutional officers, recent changes in laws that facilitate more regional and inter-governmental service
delivery, and a review of HB 489.

Records Management – 6 hours
Do you know what is required for proper records management? How long records must records be
maintained? In what format? Find out the answers to all those questions as you manage records for your
local government.



                                             ELECTIVES
        Twenty hours for the Georgia Certificate for Municipal Clerks and 40 hours for IIMC
***If you are pursuing the International Institute for Municipal Clerks certification, the requirement
is 120 hours of instructional time. Eighty-one hours will be granted in the area of public
administration and interpersonal/social skills, and you should complete 40 hours of electives.

Customer Service – 6 hours
Understanding the importance of creating employee awareness of effective customer service, establish
standards of service and procedural plans to monitor and evaluate service within your office or department.

Elections (Fundamentals of Democratic Elections) – 6 hours
Review the basics of running an election, campaign disclosure rules, and procedures that will help you run
a successful election.

Excel Basic – 6 hours
Using Excel for financial management, records, and other government tasks.


                                                                                                           12
Excel – Advanced – 6 hours
Learn how to use absolute and relative cell references, apply various chart types (breakeven, trend line,
growth), work with advanced functions, work with hyperlinks, use templates, use what if analysis, analyze
data with pivot tables, embed spreadsheets, exchange data with other programs, and import and export data.

Government Law – 6 hours
The course will examine key legal issues elected officials should know. There will be discussion regarding
the legal framework between elected officials and staff. It will provide clerks with information regarding
their liability as public officials. Key court decisions will be reviewed, and ways to minimize liability will
be discussed.

Human Resources I – 6 hours
Clerks are often given the responsibility of handling personnel functions in their governments. Gain
information on personnel law, the basics of human resource management including the day-to-day issues
facing human resource staffs, the role of personnel managers, and establishing and adhering to sound
personnel policies and procedures.

Leadership – 3 hours
In this course, clerks discuss what specific skills are characteristic of the most effective leaders. What
skills and competencies separate extraordinarily effective performers from the rest of us? Some of the key
practices associated with clerks’ office effectiveness are: selectively hiring your staff, reducing “status” of
positions within the office, training your staff extensively, sharing information, and networking as much as
possible with other clerks. Other leadership attributes to be discussed include being inspirational, integrity,
being diplomatic, ethics, being a visionary, and striving to provide impeccable customer service to internal
and external customers. The course will conclude with self-awareness and interpersonal skills such as
communication with your staff and elected officials.

Payroll Administration – 6 hours
Many clerks frequently fill the role of payroll administrator. This class will help you discover the dos and
don’ts of this field.

Power Point Basic – 6 hours
As more and more individuals make multimedia presentations, learn the dos and don’ts of PowerPoint and
how to keep your audience’s attention.

Power Point Advanced – 6 hours
Introduction to more advanced commands, functions, and capabilities of Microsoft PowerPoint. This
course is designed for users who have used PowerPoint or who have recently learned the fundamentals of
PowerPoint and want to add advanced elements to their presentations. Learn to edit graphics, work with
objects, use multimedia effects, use action buttons, create custom shows, and create self-running
presentations.

Public Records Technology – 3 hours
In the course of conducting business, government agencies create records that serve to support, document,
and provide evidence of government activity. Most of these records will ultimately be destroyed, but a
precious few will be preserved permanently as historical records. As agencies respond to budget cuts and
e-government initiatives with a greater use of technology to conduct business, it becomes more difficult to
manage and preserve the records to ensure compliance and accountability. This session will look at the
challenges technology is bringing to the job of records management as well as address key policy and
planning initiatives that can ensure the maintenance of reliable and accessible records for the short- and
long-term. There will be discussion about storage, reformatting, and retention of public records.
                                                                                                           13

								
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