C3 Windows Form Order Form by mct20122

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                                                                                     Table of Contents
                                                                                 - Cooper Customer Center
System Overview
     Benefits___________________________________________________________________________2
     Requirements                                                                       2
     Divisions                                                                          2
     Getting Started & Log In                                                           3

Log In Page
     Log In Options                                                                     4
     New User Set Up                                                                    6

Home Page
     Customer Log In                                                                    8
     Manage Account                                                                     10

Order Status & Tracking
     Search for an Order                                                                12
     Select/Change Your Account Number                                                  14
     Search Results                                                                     16
     Order Detail                                                                       18
     Shipping Detail                                                                    20
     Advanced Order Search                                                              22

Price & Availability
     Product Search                                                                     24
     Product Details                                                                    26
     Advanced Product Search                                                            28

Appendix
     Navigation Tools                                                                   30
     Definitions                                                                        31
     FAQ‟s                                                                              36
                                                                                                       1
                                                                                         System Overview
                                                                                         - Benefits/Requirements/Divisions

   Benefits of Enhanced C3
     – Easy to Navigate
            • The system is intuitive and user friendly

     –   Simple to Use
           • Single sign-on to review all affiliated Cooper businesses as listed below

     –   Faster
           • Fewer clicks and less time to retrieve data

     –   Real-Time Data
           • Data is transparent and instantaneous

     –   Common Look and Feel
           • Provide common experience & output

     –   Improved Data Accuracy
           • Useful information and a commitment to provide on-going enhancements

   C3 Divisions
     – The enhanced portal supports only these listed Cooper Divisions: Cooper B-Line, Cooper Bussmann,
         Cooper Crouse-Hinds, Cooper Lighting, Cooper Power Systems, and Cooper Wiring Devices. (It does not
         support Hand Tools, Power Tools, Menvier, Wheelock, Bussmann UK, WPI, Novitas, Cannon, RSA, Corelite,
         Cooper LED & Shaper, Ametrix, Lumiere, or Neo-ray)



                                                                                                                             2
                                                                                        System Overview
                                                                                        - Getting Started & Log In

   Step 1: Getting Started on C3 - Cooper Customer Center
            – Option 1: Go to www.CooperC3.com and log in with your current user ID and password
            – Option 2: Go to www.CooperIndustries.com and click on Customer Service and select
              Cooper Customer Center to log in with your current user ID and password
            – Option 3: Access C3 from a Cooper division website, simply navigate to the Customer
              Service option and click on Cooper Customer Center to log in


   Step 2: Log In
     Current User: Enter User ID & Password
           – Your user ID and password will not change
                                                 OR
     New User: Request a User ID & Password
     1.   From www.CooperC3.com click Request ID and Password
     2.   Complete the User Log in Request Form
            – Allow 3-5 business days for complete account set up
     3.   Details regarding your User ID and Password will be sent to your email from
          C3HelpCenter@CooperIndustries.com



                             Contact Us with questions or
                             feedback at (877)-995-5955




                                                                                                                     3
                                                                                                               System Overview
                                                                                                                   - Navigation Tips

   Links:
      – Links will be underlined and highlighted in RED, if you click on the link additional detail will display

   Navigation & Detail Page History:
     – Along the top of each page you will see the trail of pages you have activated, the most current will be in bold and
         resemble the following detail: Order Search > Order Detail > Shipping Details, this information tracks your
         location in the site. You‟ll always know where you are!
     – This also acts as an alternate to the BACK function

   System Recommendations:
      Browser:
           • Microsoft Internet Explorer 5.5 (SP2) or higher.
                – Netscape browsers are not supported, but FireFox 1.5 (or higher) is supported on Microsoft Windows
                   XP (or higher) operating systems
      Display Setting:
           • Recommended minimum 1024 x 768 pixels monitor resolution for best results
      Operating System:
           • Microsoft Windows XP (or higher)




                                                                                                                                  4
                 Customer Log In * :
                                                                                            Log In Page
                      – Enter your existing user ID, password and click Log In to get started
                                                                                            -Log In Options

New Users?
     – Click Request ID and password to access our account
     set up form

1          Forgot your User ID/ password?
                 – Click Forgot your User ID/password? if you have forgotten your user name or password, provide
                                 Questions or Feedback?
                 your email address to have your log in information sent to you right away, expect a message from
2                                      – Contact us at
                 C3HelpCenter@CooperIndustries.comC3HelpCenter@CooperIndustries.com or call (877)-995-5955




                                                                                      5
3
                    Log In * :
                          – Existing users log in using your current User ID and Password
                          –4If you have multiple user IDs contact us to consolidate your profile at
                          C3HelpCenter@CooperIndustries.com or call (877)-995-5955
                    About C3:
                          – Find out more About C3 and how it can benefit your business
                          – You can also find the latest marketing material and training documents to help your
                          business begin using the C3 today
                    Requirements:
                          – View recommended Browser, Display Settings and Operating System requirements to
                          effectively execute C3 – Cooper Customer Center
                    FAQ’s:
                          – Frequently Asked Questions provide quick and helpful information

                                                                                                                    5
    Account Information * :
         – Request access for division(s) you currently do business with today
                                                                                 Sold In Page
         – For users requesting access to more than one Ship To, click “Add more Log To accounts”
                                                                                 -New User Set Up
1        – Click Submit, and allow 3-5 business days for complete account set up & secure access

2   Note: Details for your secure user ID and password will be sent to your email from the following email
    address:
    C3HelpCenter@CooperIndustries.com

                      User Log In Request:
                            – Click Request ID and password to access the account set up form found on
                            the Log In field located at www.CooperC3.com
                            – Complete all fields listed above to request a user ID and password
3




          User Information * :
                – Enter your user information to ensure secure access is provided to you via email
                – It is important new users make sure their name is spelled correctly as user IDs are
                generated from customer name




                                                                                                             6
                 Home:
                      – Navigate back to the home page & review About C3, Requirements & FAQ details
                      – Online Transactions  Order Status & Tracking:                       Home Page
                            –Select to obtain the status and tracking details of your orders - Customer Log In
                      – Online Transactions  Price & Availability:
    1                       –Select to obtain customer net pricing and real-time product availability




2



  Quick Search:
        –Search for your most recent 15 orders across all divisions regardless of division
        or account number
                         Log Off:
                               – To exit C3, select Log Off and you will be prompted to accept via a pop-up
                               message
                         Manage Account:
                               – Manage your account and update your information
3                        Help:
                                                                                              4
                               – View step by step instructions on-line to learn how to use the C3 site
                               – Type in key words to search for information regarding specific fields



Visit our Division Sites:
       – Click to get the latest on Cooper marketing and training by selecting our
       division websites
       – Find all of the information previously located on the old Cooper Customer
       Center Home page




                                                                                                                 7
                      Manage Account:
                             – Cooper Division, Distributor & Branch assigned Administrators
                                                                                               Home Page
                             control the Customer Accounts within the Cooper Customer Center portal
                             – Administrative                                                   - Manage Account
                             Administrator: Users can add accounts, deactivate accounts as well as
Edit My Profile:             specify which users can access each Customer's Account information
                                    – Create new IDs, modify existing user profiles or deactivate users who no
      – Manage your account profile longer need access
      – Change your password and update your account information your users and check log in information
                                    – Reset/change passwords for
                                    – This will only display for users who are an Administrator


1




    2                            3




                                                                                                                   8
    Select/Change Account Number:
                                        Customer Account #:
          – If your account does not appear click Select/Change Account #
                                                – A maximum of 20 accounts will automatically populate in the drop down box
                                                                                                     Order Status & Tracking
    Quick Order Search:                         – If your account does not appear & you know the Ship To account you want to
                                                                                                     - Order Search
                                                access, then enter the account # in the Customer Account # field and select
          – Search for your most recent 15 orders across all divisions regardless of division or
                                                Change by PO# or Order #:
                                                   Search
          account number (Option: selecting an account in the drop down will narrow down the
          search)                                         – An account # is not required to search by PO or Order #
                                                          – PO # or search # on hand
          – View orders quickly when you don’t have theAn exactaccountis required therefore you must enter the complete
                                                          PO # or Order #


                                      1                                                                  2



3                                          4                                        5




                     Search by Status:
                           1. Select an account *
                                   Advanced
                           2. Select a division Order Search:
                                           – Search orders by additional criteria such as
                           3. Choose to search by status or date range (extending the brand, catalog #, UPC #, material
                                           ID & location
                           time frame for searches will increase the time it takes to
          Reset:
                           pull back results)
                – Clear your information and start again with new search
                criteria




                                                                                    7
                                  6




          *Required Input Field                                                                                                9
                                                                                            Order Status & Tracking
                                                                                                - Change Account Number
     Step 1: Select Division * :
           – Select theSelect Specific Criteria * : with your account
              Step 2: Cooper Division associated
                      – Enter your account information and select Search
                              • A minimum of one field is required
                      – A list of accounts matching your search criteria will appear on the right side of
                      the page
                      – Sort by Customer Name or Account # in ascending or descending order, look
                      for the arrows to activate

1
                                                                                                                  3




2

                            Choose the Account #:
                                 – Select the account you want to access
                                 – This account will appear in your customer account drop down box




    *Required Input Field
                                                                                                                          10
                 Navigation & Detail Page History:
                        – Forgot something, simply navigate back and forth by clicking on your preferred field
                                                                                                   Order Status & Tracking
                 Search Results:                                                                   - Search Results
                                                             Total:
                        – Search results display information regarding the Line #, Customer PO #, Cooper Order #,
        “You Searched for”: Date:                                   – View Total PO Price calculated for each order
                     Last Ship Ship To Name, Ship To Location, Order Date, Last Ship Date, Status and Total
                        Division,
                                                                    listed
              – Displays yourDisplaysinputs from the previous page on the PO
                            – search the most recent shipment date
                        –The search results fields have the option to be sorted in ascending or descending order, look for the
                            (Option: each field can be sorted in ascending or
                        arrows
                            descending)

1


2
                                                                                                   4                      5
          3



                                                     Page Numbers:
                                                            – To scroll to more pages within the search criteria found,
                                          Email/Print:      select the numbered links
                                                – All search results will be included in an email or print,
             Rows per Page: Pricing:            regardless of the limited items displayed on the page
                          Hide
                     – Designates how manypricing before generating an on a
                                – Turns off search results (rows) display
    Customer PO #: page, increasing the displayed rows per page will reduce
                                email or print copy
                     the amount of page numbers for review
         – Select the Customer PO # link to view detailed information on each
         order



    6
                                                     7                             8                                  9




                                                                                                                                 11
    Ship Dates: Detail:
          Order                                                                                                Order Status & Tracking
     Line #: Original Estimated Ship date - Original date an item was
          –
           – Click– the link to obtain more details regarding Route & with the corresponding Sold Toitem
                    Header details from the previous page are listed Shipping Information by line                           - Order Detail
          estimated to shipTo details
                  and Ship from a Cooper facility
          –– If a partial quantity Ship line informationavailable and released for shipment then the system
                                              item (#) the
             Current Estimated for a date - Date is regarding currently
          Ship #: Order Detail displays Tracking #:product isthe PO
                  –
           will create two affiliated lines in order
          planned to ship from Cooper facility to track the remaining quantity
                  – Ship # correlates with tracking–number associated with each line item
                   • Example: product shipped widgets, 90 were shipped on 1/1 and 10 were shipped
                                                        Displays Tracking location
          – Ship Date - Date You ordered 100 from a specific Cooper # detail for each line item, click on the
                  –1/2. Itinformation canline sorted to determine which product(s) shipped
                    This will appear as be item 1a and 1b
                                                     link for shipping information; not all carriers provide online
                  together under a specific tracking number
                                                     tracking
                                 Ship From/Packing List #:
                          • Example: Lines 1,2,3 ofthe ship from ship and state of on truck 1=
                                         – Displays PO# 111111 city together 1/1 each line item
                                         as well Lines 4 & 5 of PO#
                          Ship # 1 is assigned.Name & Contact #: 111111 ship together on 1/2
                                        Carrier as the packing list number
                          on truck 2 = Ship # 2 is assigned
                                                –Displays carrier‟s website and customer service phone #
1



2           3                                                                       4            5           6         7




                                                                                                                                       12
                                                                                                    Order Status & Tracking
                                                                                                    - Shipping Detail




            Route #:
                  – Utilized to identify route information by line # (coordinates with the route detail)
                  – Each line item shipping to the same location will be assigned the same route #

                                          Ship From:
                                                 – Location order is shipping from
                   Route Detail:          Ship To:
             1
                                                 – From and Ship To location by to
                         – Provides the detail ShipLocation order will be shipped route #




    Previous/Next Ship #:
          – Takes user to the previous/next line item displayed from the
          previous page detail



2       3




                                                                                              4




                                                                                                                              13
                                                Step 2 * : Select Specific Criteria
    Step 1: Select Basic Criteria                     – Customer PO #: Enter the Customer PO #, an exact match is
          – Division * : Select a Division            required
                                                                                                 Order Status & Tracking
                                                      – All, Open, #: Used or                    only as a project Search
          – Order Status: Choose to search & display Reference Shippedfor Power Systems -Advanced Ordertracking #
          Cancelled Orders                            associated with a PO #
                                                      – days from the #: Enter the Cooper Order #, an exact match is
          – Order Status by Date: Dates default to 30 Cooper Ordercurrent date of
          review                                      required
                                                      – users Universal Product Code
                 •This field can be adjusted to meet theUPC #:needs – time of search Number must be an exact match –
                                                      this detail or time reviewed
                 results can be impacted based on the duration can be found for all products except for Power Systems
                                                      – Brand: Narrow your search by selecting the division brand
                                                      – Catalog #: Enter a specific Catalog # to detail your search. Notice
                                                      the Product Search feature which will pull up a list of products to
                                                      select
                                                      – Material ID #: Cooper SAP system assigned number, associated with
1                                   2
                                                      Catalog numbers. This information can be a partial search, use the icon
                                                      to find an exact match
                                                      – Location: Use Ship To or Sold To in order to search associated
                                                      orders by location. Details regarding either of the following are required:
                                                      customer name, city & state




                                     Reset: Use this to clear & restart your search criteria


                                                                                                    3




       *Required Input Field                                                                                                        14
         From the Home screen, select Online Transactions - Price
                                    Step 2: Search for a Product:
         & Availability                                                                              Price & Availability
                                          – Quantity * : Provide the total units you require, a minimum order quantity may
                                                                                                     -Product Search
         Step 1: Select Division * :      default
               –Select Division from drop– Catalog # * : enter field is a partial search which requires a minimum of 3
                                           down box and This the
               Catalog #                  characters
                                                  •Details will return in the closest alpha-numeric order and will provide the
                                       Search : Select Search, results will display below order
                                                  ability to sort in ascending & descending
                                          – Exact Match: Allows for a specific search and will not display options in alpha-
                                          numeric order. By selecting exact match the search button will change to Add to
                                          List, click to add to the list below
  Catalog Description:
        – Select the Catalog Description link to view                                               3
        more information on the productProduct Availability:
                                              Delete:
                                              –This will populate a selection from the list, choose Select All
1
                                 2                   – Removes Quantity Available,
                                              Scheduled hit Delete to confirm
                                                     and Replenishment or Lead Time
                                              contingent upon inventory



                                                           4                                        5               6




                                  Advanced Product Search:
                                       – Product Search by additional criteria such as catalog #,
                                       UPC, order #, etc.



                          7




          *Required Input Field                                                                                                  15
    Product Availability
                  – Shipping Location: Represents the stocking and ship from facility Price & Availability
                           Pricing Information
                  – Quantity Available:Base published price without any discounts (known also as List or Book
                                                                                               -Product
                                   – Price: Displays the location and quantity available in inventory Details
                                    Not guaranteed unless an order is placed & confirmed with the
                  for purchase.Price)
                  affiliated Cooper business
                                   – Net Customer Price: Customer specific into stock price with all known discounts
                        – Scheduled Replenishment Quantity & Date: Provides the quantity and
                                   applied, not to include any stock at a specific or Ship location
                        date a product is scheduled to be in SPA at order entry Cooper & Debits
                                   – Stock Discounts: Percentage date to
                        – Lead Time – Amount of time from order off pricehave material available
                                   – UOM: The unit of Available‟ and no „Scheduled Replenishment‟
                        to ship if there is no „Quantitymeasure associated with a specific product
                                   – Service Delivery Code: Promise Program information regarding Lead-Time,
                                   Replenishment and Return Policy Information (B-Line only)



1

     Product Information
          – View UPC #, Standard Pack Quantity, Minimum Order Quantity,
          Cut Sheet Information and Weights & Measures



                                                                                                4


2



3
                    Contact Us
                         – Select the Contact Us link to obtain a customer service or sales agent
                         contact information to discuss alternate solutions




                                                                                                                       16
     Advanced Product Search:
          – Select Division * : Use the drop down box to narrow your
                                                                                                Price & Availability
          search                                                                                -Advanced Product Search
          – Ship To Zip Code: Required for Lighting only
                          Alternative Search Criteria:
                                  – Quantity: Provide the total units you require
                                         • Minimum order quantity is located in the product information
                                         (if applicable)
                                  – Brand: Narrow your search by selecting the division brand




1
                                                                                    3




Select Search Criteria from the Drop Down Menu * :
      – Material ID #: Information must be an exact match, this is an internal
      identification number associated with a Cooper catalog #
      – UPC #: Universal Product Code Number must be an exact match – this
      detail can be found for all products except for Power Systems
      – Catalog #: Enter a specific catalog # to detail your search
      – Cross Ref: Used for EDI customers who send their own buyer part or
      SKU via EDI. This option allows customers to enter the buyer part or SKU
      and the Cooper number will populate
        *Required Input Field                                                                                              17
                                                                           Appendix
                                                                           - Navigation Tools
Logs user into the system

Sends user information to the system

Takes user back to the previous page

Closes the active window

Sends information on the page to an email address

Prints information on the page

Takes user to the next line item displayed from the previous page detail

Retrieves last 15 orders regardless of account

Uses input criteria to retrieve information regarding specific select product criteria

Clears the information you have entered

Identifies necessary input criteria to execute a search – allows for a wildcard evaluation

Sort results in descending order (900, 800, 700, 600….or……. Z, Y, X, W)

Sort results in ascending order (100, 200, 300….or…..A, B, C, D)

Choose the results you would like to view on one page - the scroll bar will allow you to review selection

Drop down box allows you to choose from list of options, select the one you want




                                                                                                            18
                                                                                         APPENDIX
                                                                                   Appendix
                                                                                   -Definitions

         Description                                             Definition
Account Number            Customer number.

Advanced Account Search   Search orders by additional criteria like brand, catalog #, UPC #, material ID &
                              location.”
Advanced Product Search   Product Search by additional criteria like catalog number, UPC, order #, etc.
Brand Name                Business specific brand names which identify product groups.
Carrier Name              Name of the freight provider.
Carrier Phone #           Freight provider customer service 1-800 contact number.
Carton Weight             Carton weight will include the weight of the unit combined with the weight of the
                               packaging material.
Case Weight               Case weight will include the weight of a specified number of cartons and will include
                              the unit and weight of the packaging material of both the case and carton/s.
Catalog Description       Cooper specific catalog description.
Catalog Number            Material identification found in the catalog.
Cooper Division           A division is listed as either Cooper B-Line, Cooper Bussmann, Cooper Crouse-
                               Hinds, Cooper Lighting, Cooper Power Systems, Cooper Wiring Devices.
Cooper order #            order # generated by Cooper and assigned to the Customer Purchase Order.
Cross Reference Number    For EDI customers who send their own buyer part or SKU via EDI. This option allows
                               the customer to enter that buyer part or SKU and the Cooper number will
                               populate.




                                                                                                                  19
                                                                                               Appendix
                                                                                               -Product Definition


      Description                                                    Definition
Current Estimated Ship Date   Date that the product is currently planned to ship from Cooper facility.

Customer Account -            Provides account details regarding customer specific assigned account number, business
    Name/Location                  name and address.
Customer Demand               Cooper Lighting only. Existing customer demand for a specific item.
Customer Net Price            Customer specific into stock price with all known discounts applied not to include any SPA
                                  at order entry or Ship & Debits.
Customer PO Number            Customer purchase order # used to place an order with Cooper.

Delete                        Field allows a user to remove items from a pre-populated list.

Each Weight                   Each weight will include the weight of the unit and box.

Freight Terms                 Term of shipment determined by Cooper and the customer.

Hide Pricing                  Turns off pricing before generating an email or print copy.

Last Ship Date                Most recent shipment date on a purchase orders.

Lead Time                     Time from order date to have material available to ship if there is no „Quantity Available‟
                                  and no „Scheduled Replenishment‟.



Line Number                   The item number associated with the PO if it exists otherwise SAP generated number.
                                   Split shipments creates partial line number.
Material ID                   Cooper SAP system assigned number, associated with Catalog numbers.

Minimum Order Qty             Minimum purchase quantity required to place an order.
                                                                                                                            20
                                                                                                 Appendix
                                                                                                 -Product Definition

        Description                                                      Definition
Net Ext Price                  Customer specific into stock price with all known discounts applied multiplied by the
                                   quantity entered by the customer.
Next Line Button               Skips to the next line item without going back to the previous page to select.
Non-Stock                      Indicates an item is not stocked in a specific Cooper facility.

Order Date                     Date a customer order was entered into the system at a Cooper Division.
Order Quantity                 The amount of product that a customer has ordered or is considering to purchase.
Order To and From Dates        Select a date range to view orders. Auto-populates 1 month time frame dating back from
                                   the current date.
Order Total                    Total Purchase Order Cost minus freight.
Original Estimated Ship Date   The original date an item was estimated to ship from a Cooper facility.
Pack Weight                    Pack weight will include the weight of the unit combined with the weight of the packaging
                                   material. This is another alternate to a carton weight.

Packing List                   Order manifest – developed by shipping location and provides details on items sent from
                                   the manufacturer. C3 displays the packing list number.

Pallet Weight                  Pallet weight is the total weight of the packaged units combine on a pallet. The pallet
                                    weight is included.
Price                          Base published price without any discounts (known also as List or Book Price.)
Price Per                      Quantity that price is associated with.
Product Availability           This will populate Quantity Available, Scheduled Replenishment or Lead Time contingent
                                    upon inventory.
                                                                                                                           21
                                                                                           Appendix
                                                                                           -Product Definition


            Description                                              Definition
Product Cut Sheet Info             Link to cut sheets details that provides catalog enriched data on the divisions
                                         web site.
Quantity Available                 Quantity of product that is available to order at a specific Cooper location.

Quick Search                       Finds the last 15 orders placed within the last 3 months. This covers all Cooper
                                        divisions and account numbers associated with user.

Reference Number                   Cooper Power Systems - associated with the Purchase order # and is used to
                                       specify tracking for a project order.

Scheduled Replenishment Quantity   Provides the quantity and date that a product is scheduled to be in stock at a
    & Date                              specific Cooper location.

Sellable Product                   Items available to place an order.


Service Delivery Code              Cooper B-Line - Promise Program information regarding Lead-Time,
                                       Replenishment and Return Policy Information.

Ship Date                          Date product shipped from a specific Cooper location.

Ship From - Name & Location        Ship From location by line item on a Purchase Order.




                                                                                                                      22
                                                                                           Appendix
                                                                                           -Product Definition


         Description                                              Definition

Ship Method                 Shipping detail by order, provided prior to the shipment and linked directly to carrier
                                detail information.
Ship To - Name & Location   Ship To location by Purchase Order includes customer name and ship to address
                                 details.
Shipped Quantity            Total pieces shipped per line item.
Shipping Location           Cooper location that material can ship from.
Sold-To                     Cooper customer account that the product has been sold to.

Standard Package Quantity   Specific quantity of units packaged and sold as one (1) product for a specific price.

Status                      Current progress of a Purchase Order, listed as Open, Shipped or Cancelled.

Stock                       Indicates an item is stocked in a specific Cooper facility.

Stock Discount (%)          Percentage off price.
Type (Mark)                 Customer identifier for product placement.

Tracking # - Link           Linked to carrier web site tracking information when available (limited delivery services
                                 provide this detail).
UOM                         Unit of Measure.
UPC Number                  Universal Product Code Number.
Zip Code                    Specific to the account Sold To.

                                                                                                                        23
Contact Us                                                                                    FAQ’s
Email: C3HelpCenter@CooperIndustries.com                                                      -C3
Phone: (877) 995-5955

Getting Started
Can I use my existing user ID and password?
Yes, your user ID and password will not change if you already use the site.
If I want to sign up for C3 (Cooper Customer Center), how do I get access?
Go to CooperC3.com . Select the “Request ID and Password” link. This will bring you to a form to complete and submit.
Once the request has been processed, C3 (Cooper Customer Center) will email your user ID and password.
What if I forget my user ID or password?
Go to www.CooperC3.com and select Forgot Your User ID/ Password?. Enter your email address and your account
information will be sent to you.
How do I reset my password?
Log into C3 (Cooper Customer Center) and select Manage Account then Edit My Profile. Select Update My Information and
Click on Change Password.
Are separate user ID and passwords required for each Cooper division?
No, you can access all of your Cooper divisions with one user ID and password.
I work with multiple divisions, do I need to fill out the form for each division?
No, simply select the divisions you currently conduct business with today.
How long does it take to get access once I submit the form?
The average turnaround time is 2-3 business days. Expect an email from C3HelpCenter@CooperIndustries.com.
Can everyone in my office use the same user ID and password?
No, for security reasons we require each individual to have his/her own user ID and password.
My user ID and password are not working?
User ID's and passwords are case sensitive and must be typed exactly as received in the email from C3 (Cooper Customer
Center). If you are still experiencing issues, contact us at C3HelpCenter@CooperIndustries.com or call (877)-995-5955.

Cooper Divisions
What divisions are currently supported on C3?
The enhanced portal supports only these listed Cooper Divisions: Cooper B-Line, Cooper Bussmann, Cooper Crouse-Hinds,
Cooper Lighting, Cooper Power Systems, and Cooper Wiring Devices. (It does not support Hand Tools, Power Tools,
Menvier, Wheelock, Bussmann UK, WPI, Novitas, Cannon, RSA, Corelite, Cooper LED & Shaper, Ametrix, Lumiere, or Neo-
ray)                                                                                                                     24
                                                                                                      FAQ’s Continued
                                                                                               -C3
Feedback
How can I make recommendations or comments on improving/enhancing the site?
Click on the Contact Us link after logging in or email C3HelpCenter@CooperIndustries.com and send us your suggestions. We
appreciate your honest feedback about the site.

System Requirements
Browser: Microsoft Internet Explorer 5.5 or higher. Netscape browsers are not supported at this time, however FireFox 1.5 (or
higher) is supported on Microsoft Windows XP (or higher) operating systems.
Display Settings: Recommended minimum 1024 x 768 pixels monitor resolution for best result
Operating System: Microsoft Windows XP or higher

Technical Assistance
Why are no results displaying when I search for a part number in the inventory section?
Make sure the part number is valid. You must input at least three characters to perform a search. The system does not require
dashes or slashes.
Is the information on the site the same as Customer Service provides?
Yes, the data is pulled from the same system used by Customer Service. Information available on C3 (Cooper Customer Center)
is intended to answer the most common inquiries.
I think I'm doing everything correctly, but no information appears when I perform a transaction?
Log off and log back in to reset your account. If this does not work, it may be your computer settings. For technical assistance,
contact C3 (Cooper Customer Center) at C3HelpCenter@CooperIndustries.com or call (877)-995-5955.
Can I speed up access to C3 and reduce the number of times the security box pops up?
Try adding http://www.cooperC3.com to your trusted sites within Internet Explorer. To do this, open the browser and then go to the
top menu and click on: 'Tools' - 'Internet Options'. Next, click the 'Security' tab then click the 'Trusted Sites' green icon. Click the
'Sites...' button just below the icons and then type in: https://www.cooperc3.com to the box that says 'Add this Web site...'
(make sure you type in https not just http). Finally, click 'Add' then OK to all the remaining windows. Close all Internet Explorer
browser windows and the process is complete.

Training
Do you have a training guide available for using the new C3 site?
Yes. Go to the Log In page, click on About Us and download our training manual for your reference.
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