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					                            JMU Technology Satisfaction Survey, 2010
                                       Faculty and Staff

Since 2004, the Technology Satisfaction Survey strives to shed light on the preferences and
overall satisfaction with technology of faculty and staff working at JMU. The annual survey is a
joint effort of Information Technology and Libraries and Educational Technologies looking at
administrative and educational technologies and services. The survey continuously evolves as
the technologies impacting the University have changed. Some findings remain consistent year
after year. Others point to potential changes that may need to be considered when making
decisions relating to technology and related services.



Methodology
The JMU Technology Satisfaction Survey builds on the surveys from the previous years. All full
and part time faculty and staff receive e-mail invitations to participate in the web-based
quantitative survey. The report of the survey uses comments from the open-ended survey
questions to illustrate discussions of the findings. The tables included in the report provide
longitudinal data from 2010, 2009, and 2008 where available.

The response rate remains at twenty percent for the survey. As in previous surveys, nearly half
of the 770 respondents classify themselves as staff, with administrative and professional faculty
making up twenty percent of the respondents and instructional faculty accounting for thirty
percent. As in previous surveys, sixty percent of the respondents indicated that they did not
teach.



Findings
Ninety-four percent continue to report overall satisfaction with technology at JMU.
Respondents indicating satisfied/very satisfied overall with technology remains at ninety-four
percent as in previous surveys (Table 4). Two-thirds of the respondents report satisfied when it
comes to their overall satisfaction with technology at JMU (Table 4). The percentage reporting
very satisfied dropped to twenty-eight percent in 2010 from thirty-six percent in previous
surveys (Table 4). Comments on technology at JMU include: “Overall IT is doing an outstanding
job. The infrastructure and technologies applied work 99.99% of the time all the way down to
the desktop, but you only hear from we users when we have a problem that .01%, keep it up."



2010 Faculty/Staff Technology Satisfaction Survey                                           Page 1
Overall Satisfaction with E-Mail Improves with Migration to Microsoft Exchange.
Ninety-one percent report satisfied/very satisfied overall with e-mail up from eighty-five
percent in 2009 (Table 14). Significantly more respondents express satisfaction with e-mail
quota with the percentage jumping to eighty-seven percent after the move to Exchange from
fifty-four percent in 2009 (Table 14). Over ninety percent report satisfaction with the speed of
message delivery and the reliability of e-mail (Table 14). Eighty-four percent express
satisfaction with spam control, up from eighty-one percent in 2009 (Table 14). Forty-six
percent report using Outlook Web Access (OWA) as most used method for accessing e-mail
(Table 13).



Overall satisfaction with E-Campus, J-ESS, and Central Administrative Applications remains
consistent with previous years.
Overall satisfaction with J-ESS remains high with ninety-four percent reporting satisfied/very
satisfied (Table 6). Two-thirds remain satisfied with E-Campus with nearly thirty percent
continuing to indicate no basis to judge (Table 5). Overall satisfaction with Central
Administrative Applications including Student Administration, Finance, and Human Resources
remains consistent with previous years with one-third reporting satisfaction and nearly two-
thirds indicating no basis to judge (Table 7).




2010 Faculty/Staff Technology Satisfaction Survey                                            Page 2
Satisfaction with Computer Security remains high.
Nearly ninety percent express satisfaction with the security of the JMU network, balance
between security and ease of use, and the confidentiality of information (Table 15). Over
ninety percent report satisfaction with the ease of understanding, timeliness, and amount of
information received on computer security (Table 17).

Comments on computer security include: “I understand the purpose of having a separate
administrator account, but it's kind of a pain when it comes to automatic web-based software
updates.”

When asked about the frequency of virus warnings on their computers, twelve percent of the
Windows users report weekly or more often (Table 18). Nearly half indicate occasionally and
one-third report never seeing signs of viruses (Table 18). Twenty-seven percent state that they
would be interested in receiving computer security information via e-mail (Table 16).



Satisfaction with campus bandwidth shows downward trend.
Sixty-seven percent express satisfaction with the campus network bandwidth, down from
seventy-seven percent in 2009 and eighty-one percent in 2008 (Table 11). Comments on
bandwidth include: “I am very disappointed at the speed of streaming videos on campus. I
teach in HHS and Godwin and sometimes I am unable to open any video clips because the
speed is so slow.” Post survey, Information Technology doubled the campus Internet
bandwidth.

Respondents hold a positive view of the reliability of the campus network with eighty-five
percent reporting satisfaction. Nearly half express satisfaction with the JMU Official Wireless,
while the number of respondents indicating no basis to judge continues to drop from forty-four
percent in 2008 to thirty-seven percent in 2010 (Table 11). Comments on JMU Official Wireless
include: “I enjoy the great range of wireless access points around campus and would like to see
more; however, the many different wireless names (official events, official wireless, vpn
wireless, athletic press, etc), and the different login protocols for each, is very confusing.”



Nearly eighty percent report satisfaction with the Computing HelpDesk with results for other
Information Technology Services remaining consistent with previous years.
Seventy-nine percent indicate overall satisfaction with the Computing HelpDesk with fourteen
percent indicating no basis to judge (Table 19).




2010 Faculty/Staff Technology Satisfaction Survey                                           Page 3
Satisfaction with Information Technology services including software downloads from the
Computing web site, IT training, computer repair, and file and print sharing using Netware
remains consistent with previous years (Table 20). A majority of respondents continue to
indicate no basis to judge the General Computing Labs although the 2010 survey finds one-
quarter expressing satisfaction in the availability for hands-on instruction with a compared to
nineteen percent in 2009 (Table 27).



Survey shows gradual downward trend in overall satisfaction with Blackboard.
Seventy percent report satisfied/very satisfied with Blackboard in 2010 down from seventy-
three percent in 2009 and from seventy-seven percent in 2008 (Table 9).

Satisfaction with keeping track of grades went from fifty percent in 2009 to forty-three percent
in 2010 after the implementation of the new Grade Center in Blackboard 8. Comments include:
“I like Blackboard and use it extensively but it is cumbersome sometimes - for example, adding
an online quiz or copying material to multiple sections can be more time-consuming than it
seems like it should be.”


JMU faculty and staff report using a wide range of locally supported instructional
technologies and free web apps.
In addition to Blackboard, faculty and staff report currently using the following locally
supported instructional technologies: JMUtube (10%), Elluminate (6%), Madison Digital Image
Database (6%), Respondus (4%), Clickers (4%), and lecture capture (3%) (Table 25). The survey
indicates another group of faculty and staff interested or looking to use these technologies:
JMUtube (38%), Elluminate (24%), Madison Digital Image Database (30%), Respondus (15%),
Clickers (24%), and lecture capture (34%) (Table 25).

As part of their teaching or work, JMU faculty and staff report currently using the following free
web apps: video sharing sites (19%), wikis (10%), Google Docs (19%), blogs (9%), and social
networking sites (15%) (Table 24). The survey indicates another group of faculty and staff
interested or looking to use free web technologies: video sharing sites (40%), wikis (31%),
Google Docs (38%), blogs (32%), and social networking sites (30%) (Table 24).


Most faculty and staff prefer learning new technology with a blend of computer-based
training and instructor-led.
For the first time, the survey asked faculty and staff how they prefer to learn new technology.



2010 Faculty/Staff Technology Satisfaction Survey                                             Page 4
Fifty-five percent report that they prefer a blend of computer-based training and instructor-led,
eighteen percent indicating in a classroom with and instructor, and twenty-two percent stating
electronic resources such as computer-based or web-based training (Table 21).


Satisfaction for most Libraries and Educational Technologies (L&ET) services and JMU web
remains consistent with previous years.
Satisfaction remains consistent with previous years for L&ET services including off-campus
access to on-line library resources (54%), streaming technology for video and sound files (31%),
software checkout (19%), and Media Resources equipment checkout (30%) with the percentage
reporting no basis to judge remaining high (Table 23). The Center for Instruction Technology
(CIT) services including online course development and walk-in services also remain consistent
with previous years (Table 22). Respondents indicating no basis to judge the CIT house calls
(74%) and faculty development training on teaching tools (64%) increased five percent over
2009 (Table 22). Comments on CIT include: “I'd just like to mention how completely satisfied I
am with the work of the CIT. I have always found the team highly dedicated, professional, and
up-to-date, and their workshops extremely interesting and useful for my work. Thanks to all!"

Nine out of ten indicate satisfaction with the overall experience and the information on the
JMU web site (Tables 43 & 44). Comments on the JMU web site include: “I find the basic
template for JMU Web to be cluttered and to hide information. It's not a friendly web site. It
usually takes me 3 or 4 pages and clicks to even know where to look for things. I look for
navigation at the top of the page and left of the page -- I can't figure out navigation that is
scattered all over the page.”



Eight out ten of the respondent who teach indicate satisfaction with the technology in the
classrooms.
Of the respondents that teach, over eighty percent report satisfaction with the instructor
computer and eighty-five percent with the projector in the classroom (Table 30). For the first
time, the survey asked about software installed in the classrooms with nearly eighty percent
expressing satisfaction (Table 30). Satisfaction with the level of technical support for the
classrooms fell from seventy-eight percent in 2009 to sixty-eight percent in 2010 with
respondents indicating no basis to judge jumping from fourteen percent in 2009 to twenty-six
percent in 2010 (Table 30).




2010 Faculty/Staff Technology Satisfaction Survey                                            Page 5
Comments on classroom technology include: “It would also be helpful if faculty members could
be given a higher access level to the instructor station (e.g., be given the rights to install
software and change most settings). On several occasions I have run into problems that I could
fix in five minutes (e.g., no program to decompress .zip files or a missing sound card driver) but
I have had to wait an hour or more (and come up with an alternative class plan in a hurry!) to
have the problem fixed by someone who has the administrator password. At the last university
I worked at all faculty members were given administrator privileges on lab computers and it
actually worked out really well.”

Of the forty percent of the survey respondent that teach, twenty-six percent indicate that they
taught most of their classes face-to-face in the classroom and twelve percent indicate a mixture
of face-to-face with some online (Table 28). The following chart illustrates where the
respondents that teach held most of their classes.




Thirty percent report having smartphones with nearly one-quarter checking their JMU e-mail;
nearly half would like to conduct University business if the option was available.
While sixty-five percent of the faculty and staff report owning a basic cell phone with no web
access, thirty percent report having a smartphone: iPhone (8%), BlackBerry (10%), Windows
Mobile (7%), Google Android (3%), and Palm OS (3%) (Table 32). Five percent of the faculty and
staff do not have a cell phone (Table 32). Sixty-seven percent report using their cell phone for
texting (Table 33). However fifty-six percent indicate they prefer not to be contacted by the
University via text beyond emergency notifications (Table 34).

2010 Faculty/Staff Technology Satisfaction Survey                                            Page 6
Twenty-seven percent use their phone for browsing the web with twenty-four percent checking
their JMU mail, thirteen percent their JMU Exchange calendar, and twenty-five percent looking
at their personal calendar (Table 33). Over one-third indicated that they did not use Exchange
calendar (Table 36). Of the Exchange calendar users, more are using the Outlook desktop client
(32%) than Outlook Web Access (26%) (Table 36).

 Nearly half indicate that they would use a cell phone with web access to do university business
if the option was available (Table 35). Other activities being done on cell phones include map
software (18%), social networking (16%), listening to audio (14%), games (11%), watching video
(9%), and reading books (5%) (Table 33).



Nearly ninety percent express overall satisfaction with computer used most often; use of
laptops continues to grow; Internet Explorer continues as the most widely used browser
although it is declining.
Nearly nine out of ten users still report using desktop computers, but the use of laptops
continues to grow from forty-nine percent in 2008 to sixty-seven percent in 2010 (Table 31).
Nearly eighty percent report using either Windows XP, Vista, or 7 with fourteen percent using
the Macintosh OS (Table 38). Overall satisfaction with the computer used most often remains
high with nearly ninety percent expressing satisfaction (Table 40). Use of Internet Explorer
continues to fall from seventy percent in 2008 to fifty-seven percent in 2010 with one-third
indicating that they use Firefox most often (Table 42).




2010 Faculty/Staff Technology Satisfaction Survey                                           Page 7
 Surveys Returned                   770        ( 752 650)                     Table 9      Blackboard Satisfaction
 Surveys Distributed              3,661        (3,691 3,403)                                                            Very Satisfied/   No Basis
                                                                                                                        Satisfied         to Judge
 Return Percentage                 21%         (20% 19%)
                                                                              Overall, as a teaching &
                                                                              learning tool                             70% (73% 77%)     22% (19% 16%)
                                                                              Syllabus                                  59% (58% 64%)     39% (37% 34%)
 2009 and 2008 results are shown in parenthesis.                              Online readings &
                                                                              links to text-based
 Table 1 Classification                                                       materials                                 70% (66% 71%)     25% (28% 25%)
 Instructional Faculty                         30%       (30% 27%)            Links to video, audio &
 Administrative & Professional Faculty         21%       (23% 22%)            other media (e.g. Presenter,
 Staff (classified & wage)                     49%       (47% 51%)            PowerPoint)                               52% (57% 52%)     40% (37% 43%)
 Affiliate                                      0%       ( 0% <1%)            Online discussion boards                  46% (48% 53%)     45% (44% 36%)
                                                                              Exams and quizzes                         33% (31%    )     57% (59%    )
 Table 2 Status                                                               Sharing material among
 Full-time                        86%          (87% 88%)                      students/faculty/staff                    84% (88% 63%)      9% ( 8% 32%)
 Part-time                        14%          (13% 12%)                      Keeping track of grades                   43% (50% 52%)     42% (39% 37%)
                                                                               Note: Percentages are respondents that use Blackboard.

 Table 3 College Affiliation
                                                                              Table 10 Blackboard Support
 I do not teach                  60%           (59%   59%)
                                                                                                                        Very Satisfied/   No Basis
 Arts & Letters                  10%           (10%    8%)                                                              Satisfied         to Judge
 Business                         3%           ( 4%    6%)                    Self-help and FAQ’s found
 Education                        3%           ( 4%    4%)                    on the web                                51% (55% 51%)     38% (36% 40%)
 Integrated Science & Technology 10%           (11%   10%)                    Help via e-mail                           47% (48% 47%)     48% (50% 50%)
 Science & Mathematics            6%           ( 5%    6%)
 Visual & Performing Arts         3%           ( 1%    2%)                    Table 11 Infrastructure Services
 Graduate                         1%           ( 1%    0%)                                                              Very Satisfied/   No Basis
 General Education                0%           ( 0%   <1%)                                                              Satisfied         to Judge
 Other                            4%           ( 3%    4%)                    Campus network bandwidth                  67% (77% 81%)     16% ( 9% 11%)
                                                                              Campus network reliability                85% (77% 81%)      6% ( 9% 11%)
 Table 4     How would you rate your overall satisfaction                     Telephone services                        86% (85% 89%)      7% ( 6% 5%)
             with technology at JMU?                                          Campus Wireless                           47% (47% 42%)     37% (42% 44%)
 Very Satisfied        28% (36% 36%)
 Satisfied             66% (58% 59%)                                          Table 12 Storage Space/Quota
 No Basis to Evaluate 1% ( 1% 2%)                                                                                       Very Satisfied/   No Basis
 Dissatisfied           5% ( 4% 3%)                                                                                     Satisfied         to Judge
 Very Dissatisfied      0% ( 1% <1%)                                          Shared Drives                 70% (71% 75%)                 16% (14% 15%)
                                                                              Video & Other Streaming Needs 43% (43% 43%)                 46% (47% 48%)
 Table 5    E-Campus Satisfaction
                                  Very Satisfied/        No Basis             Table 13 E-mail System Used Most
                                  Satisfied              to Judge             JMU e-mail through
 Ease of understanding                                                        Outlook Web Access (OWA)
 of information                   68% (67% 68%)          29% (29% 31%)        (exchange.jmu.edu)              46% (        )
 Ease of access to                                                            JMU e-mail through client
 information                      65% (64% 61%)          29% (29% 31%)         software (such as Outlook,
 E-Campus overall satisfaction    67% (66% 63%)          29% (29% 31%)        OS X Mail, Entourage)           44% (35% 37%)
                                                                              CISAT Exchange server e-mail
 Table 6    J-ESS Satisfaction                                                 (e-id@cisat.jmu.edu)             5% ( 5% 5%)
                                  Very Satisfied/        No Basis             Math & Science Exchange
                                  Satisfied              to Judge              server e-mail (e-id@csm.jmu.edu) 0% ( 0% <1%)
 Ease of access to                                                            Other                             4% ( 0% 1%)
  information such as leave,
  payslips, and training          94% (95% 94%)              3%     (4% 3%)   Table 14 E-mail Anti-Virus, Spam, Speed, Reliability, Quota
 J-ess overall satisfaction       94% (95% 94%)              3%     (4% 4%)                                             Very Satisfied/   No Basis
                                                                                                                        Satisfied         to Judge
 Table 7    Central Administrative Applications                               Anti-virus protection on
                                  Very Satisfied/        No Basis             e-mail system                             87% (89% 90%)     9% ( 8% 8%)
                                  Satisfied              to Judge             Spam control on e-mail
 Student Administration                                                       system                                    84% (81% 74%)     3% ( 4%    3%)
 Reporting                        31% (31% 34%)          66% (66% 63%)        Speed of message delivery                 93% (85% 91%)     2% ( 3%    1%)
 Student Administration-Overall   33% (33% 36%)          64% (64% 61%)        Reliability of e-mail                     92% (87% 92%)     3% ( 3%    2%)
 Finance System-Overall           33% (34% 38%)          64% (62% 57%)        E-mail Quota                              87% (54% 58%)     3% ( 2%    3%)
 Human Resource System-                                                       Overall Satisfaction                      91% (85% 91%)     1% ( 2%    2%)
 Overall                          48% (48% 50%)          48% (48% 47%)

 Table 8    Do you use Blackboard?                                            Table 15 Computer Security
            Yes 50% (55% 50%)      No 50% (45% 50%)                                                                     Very Satisfied/   No Basis
                                                                                                                        Satisfied         to Judge
                                                                              Balance between security and
                                                                              ease of use                               87% (89% 91%)      3% ( 4% 3%)
                                                                              Confidentiality of information
                                                                              (SSN, grades)                             85% (86% 85%)      13% (13% 12%)
                                                                              Security of JMU network                   89% (91% 89%)       9% ( 9% 10%)
2010 Faculty/Staff Technology Satisfaction Survey                                                                                   Page 8
                                                                                         Table 22 Center for Instructional Technology
 2009 and 2008 results are shown in parenthesis.                                                                           Very Satisfied/            No Basis
                                                                                                                           Satisfied                  to Judge
 Table 16 Where would you like to see JMU Computer Security                              Housecalls                      25% (31% 28%)                74% (68% 72%)
          Information?                                                                   Faculty development training
                       Very          Interested   Somewhat         Not                   on teaching tools (eg: Blackboard,
                       Interested                 Interested       Interested            MDID, Presenter,
 Facebook               6% (    )    13% (    )   15% (   )    66% (      )              Digital Video)                  35% (39% 35%)                64% (59% 64%)
 Twitter                2% (    )     6% (    )    8% (   )    83% (      )              Faculty development training
 Blog                   3% (    )    10% (    )   15% (   )    72% (      )              using technology in teaching    31% (31% 29%)                68% (67% 69%)
 Podcast                2% (    )     8% (    )   12% (   )    78% (      )              Walk-in Services                25% (25%     )               74% (75%     )
 RSS Feed               4% (    )    10% (    )   14% (   )    72% (      )              Online course development       19% (15%     )               80% (84%     )
 E-mail                27% (    )    44% (    )   18% (   )    12% (      )
 Online Video                                                                            Table 23 Libraries and Educational Technologies Services
 Tutorials             12% ( )       30% ( )      22% ( )      36% ( )                                                     Very Satisfied/            No Basis
 Other                 5% ( )         5% ( )       4% ( )      85% ( )                                                     Satisfied                  to Judge
                                                                                         Off-campus access to on-line
 Table 17 How satisfied are you with the JMU Computer Security                           library resources                 54% (54% 45%)              43% (43% 52%)
          Information you receive?                                                       Streaming technology-
                                     Very Satisfied/           No Basis                  upload/download video,
                                     Satisfied                 to Judge                  sound files                       31% (30% 27%)              65% (66% 69%)
 Ease of understanding               93% ( )                   3% ( )                    Software checkout
 Timeliness                          93% ( )                   4% ( )                    SPSS/SAS)                         19% (18% 19%)              79% (81% 80%)
 Amount of information               91% ( )                   4% ( )                    Media Resources equipment
                                                                                         checkout (video cameras,
 Table 18 How Frequently do you see Virus Warnings/Evidence on                           audio recorders)                  30% (32% 22%)              69% (66% 76%)
          your Computer?
                       Daily         Weekly       Occasionally Never            Do Not   Table 24 Interest in using Freely Available Web Applications and
                                                                                 Use              Services as Part of Teaching or Work
 Windows               3% ( )        9% ( )       47% ( )          32% ( )  9% ( )                             Currently      Interested       Looking      Not
 Macintosh OS         <1% ( )        2% ( )        6% ( )          23% ( ) 69% ( )                             Using                           to Use       Interested
 Linux                 0% ( )       <1% ( )        2% ( )           9% ( ) 89% ( )       Video sharing sites
                                                                                         (YouTube)             19%        34%       6%                      41%
 Table 19 Computing HelpDesk                                                                                   (20% 16%) (33% 29%) (8% 7%)                 (38% 49%)
                                     Very Satisfied/           No Basis
                                     Satisfied                 to Judge                  Wikis                 10%        25%       6%                     59%
 Promptness                          78% (82% 85%)             15% (14% 10%)                                   (11% 13%) (29% 31%) (8% 8%)                (51% 48%)
 Professionalism of Staff            80% (83% 85%)             16% (14% 10%)
 Self-Help and FAQ found                                                                 Google Docs           19%        32%       6%                     43%
 on Web                              63% (64% 70%)             29% (31% 25%)                                   (16% 13%) (36% 31%) (7% 8%)                (42% 48%)
 HelpDesk Overall Satisfaction       79% (84% 85%)             14% (12% 10%)
                                                                                         Blogs                  9%       27%       5%                      59%
 Table 20 Information Technology Services                                                                      (10% 7%) (25% 25%) (7% 8%)                 (58% 60%)
                                     Very Satisfied/           No Basis
                                     Satisfied                 to Judge                  Social Networking
 Software downloads found on                                                             (Facebook,
  the Computing web site             68% (66% 67%)             27% (30% 30%)             MySpace)              15%        25%       5%                      55%
 IT Training                         72% (72% 77%)             25% (26% 22%)                                   (16% 13%) (20% 16%) (7% 3%)                 (56% 68%)
 IT Training Schedule                67% (65% 72%)             28% (28% 24%)
 Web Manager                         37% (40% 40%)             56% (54% 54%)             Second Life            2%      10%       2%                       86%
 Repair and maintenance of                                                                                     (2% 2%) (15% 12%) (3% 3%)                  (79% 83%)
  JMU owned computers                69% (72% 71%)             25% (24% 26%)
 On-line Computing News                                                                  Other                  6%              7%      0%                  87%
  on main computing web page         62% (67% 67%)             34% (30% 31%)                                   (3%      4%)    (5% 7%) (2% 4%)             (90% 85%)
 Software and operating
  system installations                                                                   Table 25 Interest in using the following Instructional Technologies
  (requested through HelpDesk)       55% (53% 55%)             42% (44% 42%)                                   Currently      Interested       Looking     Not
 Project Initiation Questionnaire    23% (22% 23%)             71% (74% 75%)                                   Using                           to Use      Interested
 System Alerts found on main                                                             Elluminate            6% (5% )       19% (20% ) 5% (4% ) 70% (71% )
  Computing web page                 62% (66% 67%)             32% (30% 28%)             Respondus             4% (3% )       14% (17% ) 1% (3% ) 80% (77% )
 File/Print Share through                                                                Clickers/Student
  Netware                            55% (55% 57%)             39% (39% 38%)              response systems     4% (3% )       20% (17% ) 4% (5% ) 72% (75% )
                                                                                         Madison Digital Image
 Table 21 How do you prefer to learn new technology?                                      Database (MDID)      6% (5% )       25% (28% ) 5% (5% ) 64% (62% )
                                                                                         JMUtube              10% (   )       32% (   ) 6% (   ) 53% (    )
 In a Classroom lead by instructor           18%               (      )                  Plagiarism detection <1% (   )       29% (   ) 7% (   ) 64% (    )
 Electronic resources such as computer-based                                             Lecture capture or
  or web-based training                      22%               (      )                   recording            3% (  )        28% (        ) 6% (        ) 63% (         )
 Blend of computer based training and                                                    Video production      4% (   )        28% (        ) 5% (        ) 62% (         )
  Instructor-led                             55%               (      )                  Social Media (e.g.
 Other                                        4%               (      )                   blog, wiki)           9% ( )        24% (          ) 5% (      ) 62% (         )



2010 Faculty/Staff Technology Satisfaction Survey                                                                                              Page 9
 2009 and 2008 results are shown in parenthesis.                                                 Table 33 How Do You Use Your Cell Phone?
                                                                                                 Make and receive calls                    99% ( )
 Table 26 Satisfaction with the Following Services                                               Web browser                               27% (21% 17%)
                                             Very Satisfied/               No Basis              Texting                                   67% (49% 43%)
                                             Satisfied                     to Judge              JMU e-mail                                24% ( )
 Technology services/                                                                            JMU Exchange calendar                     13% ( )
  support in teaching experience 44% (39% 41%)                             54% (58% 57%)         Personal calendar                         25% ( )
 Technology services/support for                                                                 Map software (e.g. Google Maps)           18% ( )
  increasing productivity and                                                                    Games                                     11% ( )
 collaboration with colleagues   52% (47% 50%)                             43% (48% 46%)         Social Networking (e.g. Facebook/Twitter) 16% ( )
                                                                                                 Listen to audio                           14% ( )
 Table 27 Computing Labs Services                                                                Watch videos                               9% ( )
                                             Very Satisfied/               No Basis              Read books                                 5% ( )
                                             Satisfied                     to Judge
                                                                                                 Other                                      6% ( )
 Software installation requests              28% (25% 27%)                 70% (73% 70%)
 Reservation requests                        23% (21% 21%)                 76% (78% 78%)
 Availability for hands-on                                                                       Table 34   Text Messages from JMU Beyond Emergency Notifications
 instruction                                 24% (19% 21%)                 74% (80% 78%)         Yes        26% ( )
                                                                                                 No         56% ( )
                                                                                                 Not Sure   18% ( )
 Table 28 This academic year, how did you teach most of your classes?
 Do not teach classes                   60% (61% )
 100% face-to-face in the classroom     26% (27% )                                               Table 35 Conducting University Business via Web Browser on Cell
 Mixture with face-to-face in classroom                                                                   Phone
 and some online                        12% (12% )                                               Yes      49% ( )
 Online (80% or more) with little or no                                                          No       30% ( )
 face-to-face time in classroom          1% ( 0%     )                                           Not Sure 21% ( )

 Table 29 Where did you teach most of your classes this semester?
 Technology classroom east of I-81      29%         (11% 10%)                                    Table 36 Access to Exchange Calendar
 Technology classroom west of I-81      59%         (24% 23%)                                    I do not use Exchange Calendar              35%       ( )
 Classroom with no permanently                                                                   Outlook Web Access with Internet Explorer   21%       ( )
 installed technology east of I-81       5%         ( 1% 1%)                                     Outlook Web Access with a browser other
 Classroom with no permanently                                                                    than Internet Explorer                      5%       (   )
 installed technology west of I-81       7%         ( 2% 2%)                                     Outlook Desktop Client                      32%       (   )
   Note: 2010 percentages are respondents that teach.                                            Entourage                                    3%       (   )
                                                                                                 MacMail                                      1%       (   )
 Table 30 Technology in the Classroom                                                            Other                                        3%       (   )
                                             Very Satisfied/               No Basis
                                             Satisfied                     to Judge              Table 37 Exchange Calendar Satisfaction
 Instructor computer                         81% (85% 82%)                 9% ( 2% 10%)                                         Very Satisfied/        No Basis
 Projector                                   85% (90% 85%)                 8% ( 2% 10%)                                         Satisfied              to Judge
 Installed Software                          78% (       )                11% (       )          Ease of Use                      81% (            )       7% (             )
 Level of technical support                  68% (78% 76%)                26% (14% 21%)          Overall Satisfaction             82% (            )       6% (             )
   Note: 2009 percentages are Instructional Faculty only.

                                                                                                 Table 38 What operating system do you use most often at JMU?
 Table 31 Intent to Use the Following Devices                                                    Macintosh OS 10.6 Snow Leopard 6%     (         )
                              Currently                 Looking             Not Interested
                                                                                                 Macintosh OS 10.5 Leopard      6%      ( 7% 5%)
                              Using                     to Purchase         in Using
 Desktop                      87% (73% 75%)              1%(<1%<1%) 11% (13% 12%)                Macintosh OS 10.4 Tiger        2%      ( 2% 5% )
                                                                                                 Microsoft Windows 7           17%      (        )
 Laptop                       67% (57% 49%)              6%( 5% 9%) 15% (17% 22%)                Microsoft Vista               11%      (12% 5%)
                                                                                                 Microsoft Windows XP          51%      (69% 68%)
 Tablet PC                      3% ( 4% 3%)              4%( 2% 3%) 65% (68% 67%)                Linux                          1%       ( 1% <1%)
                                                                                                 Don’t Know                     5%      ( 6% 7%)
 Netbook                        6% (               )     5%(              ) 67% (            )   Other                          1%       ( 2% <1%)

 iPod Touch                    15%( 9%             )     4%(5%            ) 58% (57%         )   Table 39 How old is your computer?
                                                                                                 Less than a year            14%             (18% 18%)
 Table 32 Which Type Cell Phone Do You Use?                                                      1-3 years                   56%             (49% 55%)
 iPhone                                      8% (                     )                          More than 3 years           22%             (22% 17%)
 BlackBerry                                 10% (                     )                          Don’t know                   8%             (11% 10%)
 Windows Mobile                              7% (                     )
 Google Android                              3% (                     )
 Palm OS                                     3% (                     )                          Table 40 Overall Satisfaction with Computer Used Most
 Basic Cell Phone (can’t access e-mail/web) 65% (                     )                                   Often at JMU
 Do Not Have Cell Phone                      5% (                     )                                                         Very Satisfied/        Very Dissatisfied/
                                                                                                                                Satisfied              Dissatisfied
                                                                                                                                89% (91% 93%)          11% (9% 6%)

                                                                                                 Table 41 How many hours a week do you spend performing work
                                                                                                           tasks on your computer?
                                                                                                 0-5                            4%     (3% 4%)
                                                                                                 6-10                           6%     (7% 6%)
2010 Faculty/Staff Technology Satisfaction Survey                                                11-15                          7%     (9% 8%)
                                                                                                                                         Page 10
                                                                                                 16-20                         15%    (14% 16%)
                                                                                                 more than 20                  68%    (67% 66%)
 2009 and 2008 results are shown in parenthesis.

 Table 42 Internet Browser Used Most Often
 Internet Explorer             57%     (63% 70%)
 Firefox                       33%     (32% 29%)
 Safari                         6%     ( 4% 5%)
 Chrome                         4%     (       )
 Other                          0%     ( 1% 0%)

 Table 43 Using JMU Web to Find Information
                                  Very Satisfied/   No Basis
                                  Satisfied         to Judge
 Computing                        84% (84% 85%)     12% (11% 10%)
 Telecommunications               49% (60% 61%)     48% (35% 35%)
 CIT                              52% (52% 54%)     46% (45% 43%)
 JMU Libraries                    67% (66% 62%)     30% (31% 36%)
 Technology classrooms            37% (38% 37%)     59% (59% 61%)
 Overall experience with
  JMU web                         90% (91% 91%)      5% ( 4% 5%)

 Table 44 Usefulness of Information on the JMU web?
                                  Very Useful/      Slightly Useful/
                                  Useful            Not Useful
                                  89% (89% 90%)     11% (12% 10%)




2010 Faculty/Staff Technology Satisfaction Survey                      Page 11

				
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