Childcare Franchise Michigan

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					         THE GENESEE/SHIAWASSEE
      WORKFORCE DEVELOPMENT BOARD


          REQUEST FOR PROPOSAL (RFP)
            GENESEE COUNTY ONLY
   JOBS, EDUCATION, & TRAINING (JET) PROGRAM
FOOD ASSISTANCE EMPLOYMENT & TRAINING (FAE&T)
                   PROGRAM
             FISCAL YEAR 2009-2010


         PROPOSALS MUST BE MAILED TO:


                             JET
                    Career Alliance, Inc.
         Attention: Workforce Training Department
                        P.O. Box 528
                   Flint, Michigan 48501




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                      REQUEST FOR PROPOSAL (RFP)
                         FISCAL YEAR 2009-2010

For all Bidders:
        The funds that are available to run the activities in our Service Centers located in
Genesee and Shiawassee counties may be bid on separately, in part, or in total. Genesee
Shiawassee Michigan Works! Career Alliance, Inc. (GSMW/CAI) is looking to fund agencies
that specialize in activities, rather than generalize.
        GSMW/CAI is seeking the most innovative programs while still meeting policy (local,
State and Federal), stated parameters, as well as meeting the needs in our communities.
Responders that view Business as their primary customer will be looked upon favorably. Part of
every Workforce Development area’s cost for delivering employment and job training services is
the increasing cost for qualified staff, training costs, maintaining facilities and technology,
coupled with shrinking funds from the Federal and State government. GSMW/CAI recognizes
the need to use such resources wisely and supports agency efforts to increase efficiency while
maintaining quality levels of service. Bidders must be able to prepare proposals that demonstrate
innovative delivery and performance approaches that manage risk while ensuring quality.

Contract Period:
Activities will run from October 1, 2009 through September 30, 2010.
Dates to Remember:

Bidders’ List Letters Sent Out                             July 29, 2009
Legal Notice Run                                           August 1, 2009
RFP Released                                               August 4, after 5:00 pm
Proposal Due Date                                          August 14, 2009
WDB Board Approval                                         August 24, 2009




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PART 1: GENERAL INFORMATION

  A. PURPOSE
      Genesee Shiawassee Michigan Works!/Career Alliance, Inc. (GSMW/CAI) is soliciting
  on a competitive basis Requests for Proposals (RFP) for activities supporting federal and
  state funds for Jobs, Education & Training (JET) for the Genesee-Shiawassee geographic
  region. These activities will be funded under Michigan Department of Labor and Economic
  Growth, as well as all other funds supporting these workforce development activities. It is
  envisioned the funding will provide specific job readiness and workforce development
  activities to low-income adults referred by Department of Human Services (DHS) and Friend
  of the Court (FOC) through the Michigan Works! One-Stop Service Center System.
      This RFP will require a Contractor(s) who will bring a higher value added performance to
  the local workforce investment system than what has been achieved in the past. Major
  changes in longstanding activities have and are being made. The GSMW/CAI is seeking a
  Contractor(s) who is capable and inventive to join us in the ongoing planning and
  implementation of a BUSINESS driven workforce investment system.
      The Michigan Works! Service Centers will provide activities to all BUSINESSES.
  Centers will have the ability to identify and meet the needs of all businesses. The Centers
  will be positioned to service businesses covering wide ranges of size, industry, location and
  requirements. It is anticipated the Contractor(s) will need to devote resources and efforts in
  developing new, effective and valuable relationships with businesses. The ability to succeed
  in providing employer activities to the business community will become a critical component
  to achieving successful human resources activities resulting in a wide and vibrant job
  applicant pool.
      The Contractor(s) to GSMW/CAI will be required to use the Business Solutions
  Professional model which collaborates with workforce, education and economic development
  partners and focuses on serving business through a “demand-driven” workforce development
  system.
      The contractor(s) will also be required to fully participate and align to an evolving service
  structure that will enhance the quality of activities to all job seekers. The major components
  of this RFP are described in the following activity sections. They are as follows:
           1. Orientation/Assessment Unit (OAU)
           2. Case Management Unit (CMU)
           3. Food Assistance Employment & Training (FAE&T)
      In the interest of maximizing funding available for activities to job seekers, the
  GSMW/CAI will be interested in proposals or solutions that will reduce levels of
  overhead/management systems which will result in more streamlined and efficient structures
  aimed at increasing activities to businesses and jobseekers.
      The GSMW/CAI is mandating Employer Activities with the Michigan Works! Service
  Centers to deliver activities producing a qualified labor pool allowing job seekers to
  transition to employment as quickly as possible yet have the opportunity to access activities
  to improve income and/or advance in their careers. This framework for change is the
  direction that GSMW/CAI is mandating for system improvement. Through the leadership of
  GSMW/CAI, the design enhancement and implementation began on October 1, 2008. The
  GSMW/CAI will provide continued guidance and support during the implementation process
  and will assist in the further development of criteria and measures to gauge improvements
  and success as the system moves to a higher level of excellence in service delivery.


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B. GENESEE SHIAWASSEE MICHIGAN WORKS! CAREER ALLIANCE, INC.
    The goal of the Michigan Works! System is that all entry points lead to services relevant
to our customers. Collocation of service contractor(s) and the integration of services to the
fullest extent possible are the priorities of this system. The Michigan Works! System focuses
on providing information and resources to enable our customers, employers and job seekers,
to successfully compete in today’s economy and achieve economic security. The basis of the
system has emerged as a comprehensive strategy designed to break down barriers and
promote the establishment of a service delivery system which is responsive to the needs of
our customers. As a system, the services from the state’s major workforce development
programs are accessible in a manner that is SEAMLESS to the customer. A single delivery
system at the local level provides customers access to services in an integrated, rather than
fragmented manner.
    GSMW/CAI provides activities, through its Service Centers, to all employers and job
seekers. Employers, students, persons with disabilities, veterans, welfare recipients,
unemployed, underemployed and employed individuals will have equal access to services. A
core set of activities are available, free of charge, to all who seek them.
    The system is governed locally by a partnership between the Workforce Development
Board, Local Elected Officials, and the Career Alliance, Inc. Board. This partnership is
responsible for the design of the local system which meets customers’ needs and the
minimum standards set by the State. While local partnerships have direct control over the
majority of the programs included in the system through the receipt of the funds, local
partnerships should also influence the expenditure of the other funds which impact the
education, training, and employment of the workforce.

                                 One Stop Service Centers:
Genesee County                                                 Shiawassee County
711 North Saginaw Street                                       1975 West Main Street
Flint, MI 48503                                                2nd Floor
810-233-597                                                    Owosso, MI 48867
                                                               989-729-9599
    VISION AND GOALS
The GSMW/CAI has a strategic plan. Four areas needing improvement were highlighted and
preliminary goals for making improvements were formed. The key areas and goals are:
       1. Increase the public’s awareness of the workforce development issues in the region
           to enhance economic development and community planning.
       2. Improve academic achievement and workplace readiness to ensure
           competitiveness in the global economy.
       3. Enhance incumbent worker skill levels and encourage lifelong learning for
           employers to remain competitive.
       4. Enhance employer recruitment and employment practices to create new
           opportunities for workers in the region.
Responders should be mindful of these goals in their proposal development and specifically
describe how their proposed programs and activities address the goals of the region.

C. MICHIGAN WORKS! SERVICE CENTERS
    The success of the reformed workforce investment system is dependent on the
development of true partnerships and honest collaboration at all levels and among all
stakeholders. The cornerstone of the workforce investment system is One-Stop service
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  delivery that unifies numerous trainings, education and employment programs into a single,
  customer-friendly system in each community. The underlying concept of One-Stop is the
  coordination of programs, services, and governance structures so customers have access to a
  seamless system of workforce investment services. It is envisioned a variety of programs
  could use common intake, orientation, case management, and job development systems to
  take full advantage of the One-Stop’s potential for efficiency and effectiveness. A wide
  range of services from a variety of training and employment programs will be available to
  meet the needs of employers and job seekers.
      The selected Contractor(s) will serve as a partner in the GSMW/CAI system and should
  have a presence in the Service Center(s).

PART 2: RFP PARAMETERS

  A. ELIGIBLE PROPOSAL APPLICANTS
      Any organization capable of fulfilling the terms and conditions of this solicitation may
  apply. This may include governmental units, public agencies, business organizations,
  community based organizations, and faith based organizations, local educational agencies, or
  private for profit corporations organized in accordance with state and federal laws.
  Applicants should note that, prior to any selection as a contractor; GSMW/CAI will review
  its agency records to assess the applicant organization’s overall records in administering
  workforce development funds.
      GSMW/CAI encourages small businesses, minority-owned firms and women-owned
  business enterprises to submit a proposal.

  B. PROPOSAL STIPULATIONS AND SUBMISSION
      In order to be considered for funding, proposals must be in a sealed envelope, must be
  postmarked, no later than August 14, 2009, and must be mailed to the following address:
                     JET
                     Career Alliance, Inc.
                     Workforce Training Department
                     P.O. Box 528
                     Flint, MI 48501
      Proposals must be submitted in format of this package and all parts as applicable. Failure
  to complete the required sections will disqualify the proposal. Failure to adhere to all
  technical requirements will result in a reduction of points and may disqualify the proposal.
  Proposals received after the due date will not be considered for funding. Hand delivered,
  faxed or emailed proposals will not be accepted.
      The responder may be contacted by GSMW/CAI to request clarification of information
  included in the proposal. This may include a presentation by the responder. GSMW/CAI
  will contact the responder at least three days in advance if such a request is required. The
  bidder will be expected to have at least one responsible staff available to respond to
  questions.

  Proposals must be:
         Complete, typewritten/computer generated, and technically accurate
         Signed by an official authorized to bind the agency. The proposal will be
            considered a firm offer for a 90-day period from the submittal date


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          Responders must submit one (1) original and four (4) blind copies of the
           completed proposal. The original and copies should be secured with a binder clip.
           No notebooks please. Any difference between the original and copy are at the
           liability of the responder. The blind copies should include all components,
           documents, etc. as the original. The only difference from the original and blind
           copies is the blind copies must not have any information that can identify the
           bidder. Please refer to your organization in the blind copies as the “responder”
           and the address and other identifying information must be blacked out.
          The responder must include an electronic copy of their proposal on a Microsoft
           Office compatible CD

C. PREVENTION OF FRAUD AND PROGRAM ABUSE
    To insure program integrity of the programs, special efforts are necessary to prevent
fraud and other program abuses. Fraud includes deceitful practices and intentional
misconduct, such as willful misrepresentation in accounting for the use of program funds.
“Abuse” is a general term that encompasses improper conduct that may or may not be
fraudulent in nature. While federal legislation is specific, possible problem areas could
include the following: conflict of interest, kickbacks, co-mingling of funds, charging fees to
participants or employers, nepotism, child labor, political patronage, political activities,
sectarian activities, unionization, and anti-unionization activities/work stoppages, and
maintenance of effort. Proposals found to violate abuse standards will not be funded.
Responders who receive contracts will be required to report immediately any violations in
these areas or in problem areas that may later be defined.

D. BIDDERS CONFERENCE
   There will not be a bidder’s conference for this solicitation.

E. RFP QUESTIONS
   Questions concerning this RFP may be submitted in writing to Nathan Kammer at
nkammer@careeralliance.org.

F. ALTERNATIVE FORMATS
    This RFP will be made available in alternative format upon request. Requests for
alternative formats shall by made in writing within three (3) business days of release of the
RFP, and shall be emailed to the attention of Nathan Kammer, nkammer@careeralliance.org.

G. DISCLAIMER
     This RFP does not commit GSMW/CAI or the CAI Board to award a contract, to pay any
costs incurred in the preparation of application to this request, or to procure or contract for
services or supplies. The GSMW/CAI and the CAI Board reserve the right to accept or reject
any or all responses received as a result of this request, or negotiate with all qualified
sources, to waive any informalities or minor irregularities in proposals or to cancel in part or
in its entirety the RFP if it is in the best interest of the GSMS/CAI and the CAI Board to do
so. GSMW/CAI is not required to award bids to the lowest responder or to the best score,
but must make award decisions based on the best overall proposal considering all relevant
factors, including price, technical qualifications, demonstrated experience, etc. GSMW/CAI
and/or CAI Board may require the responder selected to participate in negotiation and to
submit any price, technical or other revisions of the response that may result from
negotiations.
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  H. GRIEVANCE PROCEDURE
      Everyone has the right to resolve a grievance about any program managed/administered
  through GSMW/CAI. Grievances must be brought within one year, except as follows.
  Immediately report when a program participant does the same or similar work of an
  individual who is on layoff or a reduced work schedule. Immediately report a breach of
  health or safety standards. Immediately report an unlawful activity to the local law
  enforcement agency and the Michigan Department of Energy, Labor and Economic Growth
  (MDELEG). Also, report it to the U.S. Department of Labor if it concerns the Workforce
  Investment Act (WIA). Report a breach of civil rights to the Department of Civil Rights
  within 180 days.
         1. Discuss the content and merit of the complaint with the person who has the
             closest involvement with it. An employed participant should first bring a work-
             related grievance to her or his employer. If this fails to resolve the issue, all
             grievances shall be in writing and forwarded to the Grievance Officer, Shirley
             Eichenberg. Include the complainant’s full name, address, telephone number,
             signature and date of the writing. Give the dates and particulars of the grievance
             and name or identify the respondent. Include for the provision of the act,
             regulations, grant, contract, or other agreements under the act believe to have
             been violated; and specify the relief requested.
         2. Grievances should be forwarded to:
                 Shirley Eichenberg
                 Grievance Officer
                 Career Alliance, Inc.
                 711 North Saginaw Street, Suite 300
                 Flint, MI 48503
         3. Grievance Procedure/Policy
             The complete grievance procedure/policy can be found at the back of this
             document. (Attachment J)

PART 3: CONTRACT CONDITIONS

  A. FUNDING SOURCE
      Responders must be aware funding will be dependent upon the continuing availability of
  funds, contractor performance, and determination of needs, services, and delivery methods.
  All contractors under this proposal will be funded under the authority granted by respective
  legislation, regulation and state policy.
      Once a contract is awarded, the agency becomes fully responsible for the administration
  of the Activity(s) and other policies or regulations established by the U.S. Department of
  Labor, MDELEG and GSMW/CAI. Each agency will be liable for any disallowed or illegal
  expenditures of funds or activity operation conducted under their contract. Disallowed or
  illegal cost will be subject to repayment to GSMW/CAI.
      Reductions of the contract may be considered during the course of the contract if and
  when a contractor fails to meet expenditure, client and /or outcome goals.

  B. CONTRACT PERIOD
      The period of performance shall be October 1, 2009 through September 30, 2010 defined
  by the specific funding sources.

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  C. SUBCONTRACTING
      Subcontracting of funding will not be permitted. All contracts entered into from this RFP
  will be cost reimbursed and considered a risk-free program; therefore, all for-profit
  organizations that apply will not be able to receive a fee if awarded a contract.

  D. OPTION TO EXTEND
      GSMW/CAI may elect to exercise its option to extend contracts for an additional one (1)
  or two (2) years of operation based on the availability of funding under the Workforce
  Investment Act/TANF, successful program operation and continued need.

PART 4: CONDITIONS OF OPERATION

  A. EQUAL EMPLOYMENT OPPORTUNITY
      EQUAL OPPORTUNITY IS THE LAW. The Equal Opportunity Policy of
  GSMW/CAI is committed to ensure against discrimination or denial of employment and/or
  training based on race, color, religion, sex, national origin, age, height, weight, martial,
  status, disability, political affiliation or belief of a participant, administrator or staff person in
  connection with any program administered through the MDELEG. This policy applies to all
  phases of employment including, but not limited to: recruitment, hiring, placement,
  upgrading, demotion, transfer, lay-off, recall, termination, compensation, and participation in
  all GSMW/CAI sponsored activities.
      In addition to the above, GSMW/CAI requires all agencies/businesses who receive
  funding from GSMW/CAI to operate within a acceptable Affirmative Action Policy, no less
  stringent than that of GSMW/CAI, to insure against discrimination of administrators, staff
  and participants.

  B. SUPPLEMENTAL NEPOTISM CLAUSE
      The responder must ensure that during the time period of the proposed program,
  individuals who are members of the immediate family of any GSMW/CAI contract-funded
  staff positions or governing board of the organization will not be enrolled without approval
  and disclosure to GSMW/CAI, as program participants in the offered programs. Immediate
  family is defined as: spouse, father, mother, sister, brother, child, aunt, uncle, nephew, niece,
  grandmother or grandfather. This nepotism clause also holds for any individual related to
  persons in an administrative capacity for CAI, the GSMW Board, the CAI Board and the
  Education Advisory Group.

  C. ACCOUNTING RECORDS
      Each contractor must maintain acceptable accounting records. An adequate system of
  managing funds and maintenance of back-up data to support expenditures for later audit
  purposes is the full responsibility of each contractor.
      No organization will be contracted to receive funding under this RFP unless the
  organization or agency can provide, GSMW/CAI with an acceptable accounting manual, or a
  statement from a Certified Public Accountant (CPA) that the accounting system meets
  generally accepted standards of accounting or has had its accounting system reviewed and
  approved by GSMW/CAI.

  D. REPORTING AND RECORD RETENTION
      The Contractor will implement a procedure to collect and maintain program performance
  data required by the Federal Government, MDELEG, or CAI. All program information must
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   be accessible for monitoring by the Federal Government, MDELEG, CAI, or its
   representative. The Contractor shall keep all records for three years from acceptance of the
   audit by the State of Michigan. The Contractor shall submit to CAI any other reports or
   information related to the program funded by this Agreement when and as requested by CAI.

    E. ALLOWABLE COSTS
    Only costs directly related to the operation of the program and properly supported with back-
up data and records will be allowable charges to the program. For shared time or facilities
arrangements where staff wages, utilities, supplies, etc., are to be funded by more than one
source, an acceptable cost allocation methodology must be used. All training and services cost
allocations of personnel must be justifiable to the degree that they will withstand an audit.

   F. EQUIPMENT AND FURNITURE
       The purchase of equipment and furniture or any materials which are designed to last more
   than one year or which cost more than $5000.00 per unit is not an allowable cost under these
   funding sources.

   G. STAFF TRAINING/CONFERENCE FEES
       Only training conducted by the Michigan Works! Association or training conducted
   and/or sponsored by MDELEG, the Employment Builders Alliance or GSMW/CAI will be
   eligible for reimbursement through this contract. Out-of-State travel (unless approved by
   GSMW/CAI) is not an allowable cost in these programs.

   H. SUPPORTIVE SERVICES
       If an individual is being served by a funding source supportive services may be provided
   to eliminate barriers to training or employment.

   I. PARTICIPANT RECURITMENT
       (WIA) Each agency operating a program, service, or activity included in the RFP will be
   responsible for outreach and recruitment of customers.
       All marketing activities including but not limited to newsletters, advertisements, direct
   mailers, brochures, business cards, letterhead, signs, and promotional materials must be
   coordinated through and approved by GSMW/CAI.
       (WIA) participant characteristics will be reviewed at contract discussions with the service
   provider. Characteristics may include, but are not limited to: race, gender, sex, and age.
   Each contractor will be responsible for ensuring that these levels are maintained throughout
   the duration of the program.

   J. MONITORING
       GSMW/CAI will be monitoring, auditing, and evaluating programs and activities
   throughout the grant period. Contractors must allow GSMW/CAI staff or its agent full
   access to all staff, files and records relating directly to funding, client case files, accounting
   files and records, and to any related files and records associated with proper accounting of
   such funds and clients. Denying access to staff, records, files and related information shall
   be sufficient reason to terminate a contract immediately.

   K. UNION CONCURRENCE/CONSULTATION
      Written union concurrence is required, under WIA section 181 (b) (2) (B) and 20 CFR
   667.270 (b), where a training program would impair or be inconsistent with an existing
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collective bargaining agreement. General consultation on worker training initiative policies
shall occur with organized labor representatives. GSMW/CAI will require Contractor(s) to
provide proof of union concurrence prior to the release of the contract, if the
agency/company receiving worker services is unionized.

L. CONTRACTOR RESPONSIBILITIES
1. System Requirements
        Provide routine personnel supervision and performance appraisals of Michigan
          Works! Service Center personnel to ensure standards and benchmarks are met or
          exceeded
        Implement continuous quality improvement systems outlined by GSMW/CAI
        Ensure that Michigan Works! Service Center personnel attend community
          functions, including but not limited: Chamber AM, Chamber 5:01, Business After
          Hours, and active individual membership in business/community service
          organizations that support GSMW/CAI’s mission and vision
        Work with partner organizations within the Michigan Works! Service Centers to
          ensure the maintenance of standard business hours on a weekly basis and the
          ability to operate outside “normal” business hours as required by GSMW/CAI
        Work in partnership with education, economic development, and employment and
          training organizations to implement a collaborative and integrated workforce
          system
2. Employer Service Requirements
        Outreach and development of long-term professional business services to regional
          business and industry
        Provide employer services as described under Business Activities
        Gathering of clear, accurate and timely labor market information surrounding
          business and industry
        Development of collaborative partnerships with education institutions
        Development and implementation of collaborative partnerships with area
          Chambers of Commerce and Economic Development Corporations under the
          direction of GSMW/CAI
3. Job Candidate Services Requirements (WIA)
        Outreach and recruitment of all job candidates, including the target populations of
          youth and persons with disabilities
        Provision of activity focused system of services
        Maintenance of all documentation regarding job candidates enrolled into
          Michigan Works! Service Center activities
        Referral of job candidates to other community organizations for other services
        Job retention and follow-up services to ensure customer satisfaction and
          performance standards are exceeded
        Knowledgeable of and proficient in GSMW/CAI’s databases, with required data
          entry and data base maintenance
4. Michigan Works! Franchise Requirements
        All GSMW/CAI contractor(s) must comply with the following principles that
          guide day-to-day operations in an integrated manner with optimum customer
          satisfaction. Penalty to adhere will result in termination of contract
        All offices will be considered Michigan Works! Service Centers and Contractor(s)
          will be identified as such
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         Logos other than Michigan Works! are not allowed to be used at any time by
          contractors/staff, without prior CAI approval
        All services are delivered under the Michigan Works! franchise
        Michigan Works! Service Center personnel may need to be permanently or
          temporarily reassigned to various Service Centers, at any time, within the region
          based on demand
        Michigan Works! Service Centers operate on a 24/7, day/night worker philosophy
        Contractor(s) are required to abide by the marketing, public relations policies of
          GSMW/CAI
        GSMW/CAI is the expert in how to better serve business customers and has
          developed its workforce system to serve those needs. Michigan Works! Service
          Center contractors and staff must view their work as a career (NOT as a job) with
          a commitment to advance the Michigan Works! franchise and to support the
          economic viability of our business community.
        Contractor(s) will be required to utilize GSMW/CAI’s equipment, infrastructure
          and established data base systems
        Service Centers will abide by the framework of success based on the following
          criteria of leadership, strategic planning, information analysis, human resource
          development and management, process management, customer focus and
          satisfaction and business results
        All Michigan Works! Service Centers and contractors must be fully accessible to
          individuals with disabilities. Contractor(s) will provide auxiliary aids and services
          to individuals with disabilities upon request
5. Performance Requirements (WIA applicable)
        Monthly customer activity levels, outcomes, and projected expenditure of funds
          will be detailed through the negotiation process with the successful bidder i.e.,
          number of businesses using Michigan Works! Service Center system, number of
          job placements, number of workers retained in employment, number of workers
          who experience increase in earnings, number of youth who achieve basic skill
          upgrades, completion of education requirements
        Service Centers will work to achieve superior performance, continuous
          improvement, and highly satisfied customers with a 90% satisfaction rate
        All performance measures must be met or exceeded
6. Business Data Bases Requirement
        Contractor(s) will use the Business Database (under construction) available on all
          networked computers in Michigan Works! Service Centers (i.e., State database,
          common intake form)
        Contractor(s) must be willing to work with GSMW/CAI in investigating and
          utilization of any new databases that may be introduced to the Region
        Contractor(s) will update current information, add new entries, and enter
          information about contacts made to businesses concerning business related labor
          market information
        Contractor(s) will be required to input all business and labor market data they
          have accumulated through any source into this database
        All information and data collected and/or stored within the business database is
          the property of the Board and cannot be copied, sold, removed, used or given to
          any entity without the permission of GSMW/CAI

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7. Job Seeker Data Bases Requirement
        Data entry will include applications, activity changes and updates, and exit and
          termination information. This will be done in accordance with the policies and
          procedures as set forth by GSMW/CAI
        The Data Entry contractor(s) will be required to input all business and job seeker
          data that has accumulated through any source into the MIS
        All information and data collected and/or stored within the jobseeker databases
          MIS is the property of GSMW/CAI and cannot be copied, sold, removed, used or
          given to any entity without the permission of GSMW/CAI
8. Customer Satisfaction Requirements (WIA applicable)
        Understanding the needs and expectations of Businesses and designing responsive
          services and leading to superior performance, consistent with business needs
        Understanding the needs and expectations of Job Seekers and designing
          responsive services that lead to superior performance, consistent with job seekers
          needs
        Customer satisfaction is a key element in identifying superior performance
        Quality is defined through the eyes of the customer. This demands responsiveness
          to current and emerging business and job seeker needs and expectations
        90% customer satisfaction rate required by business and job seekers
9. Marketing Requirements
        All marketing of the Michigan Works! Service Center system will be under the
          Michigan Works! Logo. Contractor(s) identification/logo will not be allowed on
          business cards, stationery, shirts, and hats, in news articles, media releases or on
          any promotional items
        All public relations or marketing will be approved and coordinated through
          GSMW/CAI
        Contractor(s) will supply to GSMW/CAI no less than 3 news worthy articles with
          a business focus for the Employment Update newsletter each Quarter
        Contractor(s) will supply to GSMW/CAI no less than 3 viable jobseeker
          candidates for the “Michigan Works! Alumni of the Year Award”
        Contractor(s) will supply to the GSMW/CAI no less than 2 viable jobseekers
          “success stories” each month
        Contractor(s) will supply to the GSMW/CAI no less than 2 quotes from business
          customers each month, to serve as testimonials appropriate for marketing
          materials. The quotes are to be on any of the employer services they have
          received and/or on the service in general they have received
10. Reporting/Financial/Administrative Requirements
        The Contractor(s) must ensure a responsive and responsible accounting system is
          in place that utilizes generally accepted accounting principles.
        The Contractor(s) must provide all relevant financial records, including original
          documentation supporting the Contractor(s) cost allocation, invoicing, and other
          transactions for audit.
        All financial records must be made readily assessable within the Genesee
          Shiawassee region for the convenience of GSMW/CAI’s auditors and monitors.
        The Contractor(s) must have the capability to provide timely and accurate
          management information system and financial reports to the GSMW/CAI, the
          Michigan Department of Energy, Labor and Economic Growth and other local,
          state and federal organizations as appropriate
                                                                                              12
11. Allowable Cost Requirements
         All expenditures must be consistent with grant, law, regulations, guidelines and
            contract specifications
         The Contractor(s) must ensure that an acceptable method exists to respond to
            disallowed costs that may be incurred by the Contractor(s)
         Any expenditure found to be disallowed through monitoring or audit must be paid
            back from non-grant funds
12. Competition
         For so long as the Contractor shall remain engaged by the GSMW/CAI (to be
            known as the “Non-compete Period”), Contractor shall not directly or indirectly
            solicit business, other than those services prescribed by the GSMW/CAI, from
            customers or clients of GSMW/CAI nor engage in (as an employee, principal,
            shareholder, partner, consultant or any other capacity) any enterprise conducting
            business activities that are the same or similar to those of GSMW/CAI within the
            “Non-compete Geographic Area” (defined below)
         Contractor(s) are barred from soliciting business from “customers or clients” of
            the Board, applies to all individuals or entities who were or are “customers,
            clients, prospects, or leads” of the GSMW/CAI at any time during the Non-
            compete Period
         The brief description of GSMW/CAI’s services to employers and jobseekers
            contained in this Request for Proposal shall not be considered an exclusive and
            exhaustive list of business activities
         The “Non-compete Geographic Area”, for the purposes of this Request for
            Proposal shall be defined as Genesee and Shiawassee Counties of Michigan.
         Contractor(s) will not use the resources and/or facilities of Michigan Works! to
            compete directly with GSME/CAI
         Contractor(s) will not use the resources and/or facilities of GSMW/CAI for
            personal or organizational gain, in any way. This includes goodwill, as well as,
            financial
         Contractor(s) will not use the information, intelligence, data, software, or
            operations of, NOR use any information, intelligence, operations or data collected
            or learned during the carrying out of contracting to GSMW/CAI to compete
            directly with GSMW/CAI
13. Michigan Works! Workforce Development Professionals
General Requirements of All Workforce Development Professionals
All Workforce Development Professionals are business focused, quality conscious and
Outcome driven. All Workforce Development Professionals will promote Business
Community Development through Continuous Improvement and will focus on and embrace
the Values of:
         Visionary Leadership
         Clear, Accurate, and Timely Communication
         Empowered Teams and Individuals
         Universal Access through Meaningful Partnerships
         Business-focused continuous improvement resulting in multiple customer
            satisfaction
All workforce development professionals working within the GSMW/CAI region must
possess a minimum level of key knowledge, skills, abilities, and attributes to operate
effectively and efficiently. These include the following:
                                                                                             13
          Excellent verbal and written communication skills
          Strong organizational and problem solving skills
          Ability to plan, organize and effectively present product portfolio of the Michigan
           Works! System to business, job seekers and the community
          Ability to establish credibility and be decisive
          Ability to recognize and support the GSMW/CAI’s mission and priorities.
          Ability to establish and maintain effective working relations with community
           leaders, school systems, business organizations and the general public, with
           customer satisfaction as a guide
          Ability to see the “big picture” and transform vision into reality
          Ability to multi-task and establish priorities in a rapidly changing environment
          Understanding of total continuous process improvement
          Displays high level of analytical and problem solving skills
          High energy –“24/7” commitment
          Private sector perspective; management maturity
          Highly technological, software oriented expertise
          Full understanding of customer service philosophy
          Highly effective communication and interpersonal skills
          Thorough knowledge of Michigan Works! activities and a demonstrated
           knowledge of all workforce and economic development resources

Contractor staff will be encouraged to pursue their national certification through the National
Association of Workforce Professionals and certification through the Business Solutions
Professional course offered by MDELEG and MSU.

                          Rest of page left blank intentionally.




                                                                                            14
                        REQUIRED FORMS FOR ALL PROPOSALS

Insert A - Cover Sheet
             Should be the first page of the proposal (does not count against the maximum
               pages)
             Original signature required with original proposal

Insert B - Statement of Work
             Should be no longer than 12 pages in length
             Should address Plan of Action, Demonstrated Experience, Organizational
                Qualifications, Timeline and Service Deliverables

Attachment A - Budget

Attachment B – N/A

Attachment C - Mandatory Questions

Attachment D - Proof for Financial Liability
          Original signature required with original proposal

Attachment E – General RFP Questions

Attachment F - Certification regarding debarment, suspension, ineligibility and voluntary
exclusion lower tier covered transactions
            Original signature required with original proposal

Attachment G - Certification regarding lobbying certification for contracts, grants, loans, and
cooperative agreements
            Original signature required with original proposal

Attachment H - Conflict of Interest Form

Attachment I – Assurances and Proposal Certification

Attachment J – Grievance Policy

Review Criteria
Proposals will be evaluated by GSMW/CAI based on the review criteria listed below.
A recommendation will be prepared for presentation to the full board. GSMW/CAI reserves the
right to interview any and all proposers as determined necessary.
              Proposed plan of action/Statement of Work (30 points)
              Demonstrated experience (15 points)
              Organizational qualifications (25 points)
              Time line and service deliverables (15 points)
              Budget and budget narrative (15 points)


                                                                                                  15
                                                             Cover Page
GENESEE SHIAWASSEE MICHIGAN WORKS!                     Date Submitted                       Date Received by GSMW/CAI
       CAREER ALLIANCE, INC.
       FUNDING COVER SHEET
           PY 09-10 Proposal
Jobs Education & Training (JET)
Applicant Information
Legal Name:                                                  Organizational Unit:



Address:                                                     Name and telephone number of person to be contacted on matters
                                                             involving this application


Payment Address (if different than above):                   Type of applicant entity. (Check one)
                                                             __ State               __ Independent School District
                                                             __ County              __ State Controlled Institution of Higher Learning
County activities will be delivered in:                      __ Municipal           __ Private University
___Genesee                                                   __ Township            __ Indian Tribe
___Shiawassee                                                __ Interstate          __ Profit Organization
                                                             __ Inter-municipal     __ Non profit Organization
                                                             __ Special District    __ Other (Specify)
                                                                                    _________________________
Activity(s) Requesting Funding for:                                                                Amount of Funding Requesting:
1.
2.
3.
4.
5.
6.
7.
8.
                                 Assessment/ Orientation      Case Management
                                 Unit                         Unit
Number of Persons
Proposing to Enroll:
Number of Persons
Proposing to Place:
Cost per Enrollment:
Cost per Placement:
Wage at Placement:




ACCEPTANCE OF THE CONDITIONS OF THE REQUEST FOR PROPOSAL By signing this request for
proposal application, I acknowledge that this agency hereby accepts all the terms and conditions set forth in this
document. I also certify that the information in this application is correct to the best of our knowledge and belief,
and that the completion of this application has been fully authorized. I also acknowledge that Genesee Shiawassee
Michigan Works! Career Alliance, Inc. will be making changes to their system over the next year and I agree to
cooperate and take part, as necessary for all Contractors, with these changes and improvements to Genesee
Shiawassee Michigan Works! system.



SIGNATURE OF AUTHORIZED OFFICIAL                                                                                        DATE



TYPED NAME AND TITLE




                                                                                                                                         16
                                                         Cover Page
GENESEE SHIAWASSEE MICHIGAN WORKS!                  Date Submitted                       Date Received by GSMW/CAI
       CAREER ALLIANCE, INC.
       FUNDING COVER SHEET
           PY 09-10 Proposal
FAE&T
Applicant Information
Legal Name:                                               Organizational Unit:



Address:                                                  Name and telephone number of person to be contacted on matters
                                                          involving this application


Payment Address (if different than above):                Type of applicant entity. (Check one)
                                                          __ State               __ Independent School District
                                                          __ County              __ State Controlled Institution of Higher Learning
County activities will be delivered in:                   __ Municipal           __ Private University
___Genesee                                                __ Township            __ Indian Tribe
___Shiawassee                                             __ Interstate          __ Profit Organization
                                                          __ Inter-municipal     __ Nonprofit Organization
                                                          __ Special District    __ Other (Specify)
                                                                                 _________________________
Activity(s) Requesting Funding for:                                                             Amount of Funding Requesting:
1.
2.
3.
4.
5.
6.
7.
8.
                                 Food Assistance
                                 Employment & Training
                                 (FAE&T)
Number of Persons
Proposing to Enroll:
Number of Persons
Proposing to Place:
Cost per Enrollment:
Cost per Placement:
Wage at Placement:




ACCEPTANCE OF THE CONDITIONS OF THE REQUEST FOR PROPOSAL By signing this request for
proposal application, I acknowledge that this agency hereby accepts all the terms and conditions set forth in this
document. I also certify that the information in this application is correct to the best of our knowledge and belief,
and that the completion of this application has been fully authorized. I also acknowledge that Genesee Shiawassee
Michigan Works! Career Alliance, Inc. will be making changes to their system over the next year and I agree to
cooperate and take part, as necessary for all Contractors, with these changes and improvements to Genesee
Shiawassee Michigan Works! system.




SIGNATURE OF AUTHORIZED OFFICIAL                                                                                     DATE



TYPED NAME AND TITLE



                                                                                                                                      17
                                    STATEMENT OF WORK
Provide a detailed statement of work of the proposed activity. This statement will be reviewed
and rated by GSMW/CAI. This statement should explain how your agency will deliver the
services/activities and reasons your request should be funded. Proposals should be submitted
initially on the most favorable terms, from both technical and price standpoints, which the
Responder can propose. This should be no longer than 12 pages including this page.




                                                                                                 18
            Attachment A
JET (TANF) & FAE&T BUDGET PAGES
           See Attachment
                                                                                                          Attachment C
                                            MANDATORY QUESTIONS

1. Will the participants in the activity(s) be supported by any other funding sources (public or private, federal,
State or local monies)?

_____ YES _____ NO (If yes is checked, please indicate in the budget the estimated amount and source of
additional funds being used.)

2. Are the activity’s costs the same as your agency charges other organizations or the general public?

_____ YES _____ NO (If no is checked, please attach an explanation.)

3. Has your agency been audited other than by WIA/WTW within the last three years?

_____ YES _____ NO (Include a copy of the most recent management letter and audit opinion as
an addendum. For all audits identified above, indicate what action has been taken in regard to the letters of
opinion.)

4. Activity Management: Indicate your agency’s experience over the past four years in reference to the following
items. Check one for each item:

YES   NO
___   ___ Grievance or complaints against the organization (not including discrimination)
___   ___ Lawsuits or judgments
___   ___ Investigation of fraud, abuse, conflict of interest, political activities, nepotism, or any criminal activities
___   ___ Default or breach of contract
___   ___ Cancellation or non-renewal of contracts due to non-performance or poor performance
___   ___ Bankruptcy or receivership by this organization or parent organization
___   ___ Discrimination complaints or rulings against the organization/agency

If yes was checked for one or more of the above, information must be provided which should include at a minimum:
Date item checked was initiated; Party or parties involved with specific reference to any Federal funds; Brief
description of the circumstances; Final disposition and date; and Brief description if action is still pending.

5. Activity Income/Excess Revenue - Is it expected that the activity will generate income or revenue that will
accrue to the organization?

_____ YES _____ NO (If the answer is yes, provide a description of how the revenue will be generated. Also
include a discussion of how the income will offset costs for the program(s). All program income earned that is not
spent during the period of activity operations must be returned to GSMW/CAI)

6. Rental of Facilities - If facilities will be rented, provide the following information: Landlord's name(s); length
of lease(s) start/end date; square footage; price per square foot, and accessibility to participants and the disabled.

7. Non-Rental-Facilities - For facilities which will not be rented but used for this activity, please provide the
following information: location(s); square footage; and accessibility to participants and the disabled. For public
organizations that are planning to charge a "use charge", please include an explanation for determining the basis
for the charge.

8. If GSMW/CAI experiences cuts in its funding, explain your organization’s contingency plan to continue running
adequate/approved activities. (Keep in mind that cuts could be retroactive to the beginning of a program year.)




                                                                                                                            20
                                                                                   Attachment D
                           PROOF FOR FINANCIAL LIABILITY

If funded by the GSMW/CAI, the bidder agrees to assume financial liability for any and all
disallowed costs that occur as a result of any financial agreement. The bidder must place a
check mark next to the manner in which financial liability will be assumed and provide a
written description. It is agreed that the GSMW/CAI may require further documentation from
the successful bidder prior to final execution of any agreement.


______ Taxing Authority. Describe




______ Errors and omissions insurance that is acceptable to the GSMW/CAI. Describe.
       (Attach a copy of the policy behind this page)




______ Pledging assets in an amount sufficient to cover all disallowed costs. Describe.




______ Deposit of non-Federal funds sufficient to cover all disallowed costs. Describe.




___________________________________________________________________________
Signature (of Authorized Staff)                                   Date


___________________________________________________________________________
Print/Type Name and Title



                                                                                            21
                                                                                        Attachment E
General Questions
What level of staffing are you proposing (number of FTE’s)?
Breakdown proposed staff in the following matrix (use FTE’s):
Michigan Works           Assessment/Orientation Unit   Case Management Unit   FAE & T
Service Center
Genesee County
Shiawassee County
Broome Center

         Do you have existing Staff to meet the above matrix? If yes, describe the current
          qualifications and experience of your personnel, including specific training and/or
          experience in customer service and familiarity with Microsoft Office Suite Systems.
          (Attach Resumes of described staff). If no, please describe how you will outreach,
          hire and train staff to meet the knowledge, skills and abilities as described in the Job
          Descriptions for each position proposed. 2. Describe how your staff will be involved
          in community and business development organizations. Please provide detailed
          descriptions of involvement and how does this community involvement further the
          goals of the GSMW/CAI.
Business (Employer) Activities
       Describe your workforce development experience and/or services you have provided
          to business and industry.
       Describe how you will promote Michigan Works! services to businesses.
       Describe what business retention services means to you and how you would
          implement those services under the Michigan Works! Service Center system.
       Describe what value added human resource services your organization can provide to
          businesses under the GSMW/CAI Service Center system.
Case Management Activities:
       Describe the qualifications and attributes you would bring to the activities that fall
          under case management. Explain the experience you have in all funding areas of case
          management.
       Describe how you would integrate the Case Management activities with the Business
          Activities
Education/Training Activities
       Describe what education, training and/or workshops would generate revenue for
          GSMW/CAI Michigan Works Service Center system and how your organization can
          contribute.
       How do you propose to incorporate education/training beyond routine business
          hours?
       What would you do to market, promote and recruit job seekers to participate in
          training/workshops?
       What other educational, training and/or workshops do you feel would add value in
          GSMW/CAI? Please describe them in detail.
       How would you incorporate into our system, education, training and/or workshop
          opportunities that are already being provided outside of the Service Centers?




                                                                                                 22
                                                                                            Attachment F
INSTRUCTIONS FOR CERTIFICATION
1. By signing and submitting this proposal, the prospective recipient of Federal assistance funds is
providing the certification set out below.

2. The certification in this clause is a material representation of fact upon which reliance was placed when
this transaction was entered into. If it is later determined that the prospective recipient of Federal
assistance funds knowingly rendered an erroneous certification, in addition to other remedies available to
the Federal Government, the Department of Labor (DOL) may pursue available remedies including
suspension and/or debarment.

3. The prospective recipient of Federal assistance funds shall provide immediate written notice to the
person to whom this proposal is submitted if at any time the prospective recipient of Federal assistance
funds learns its certification was erroneous when submitted or has become erroneous by reason of
changed circumstances.

4. The terms "covered transaction," "debarred," "suspended," "ineligible," "lower tier covered
transaction," "participant," "person," "primary covered transaction," "principal," "proposal," and
"voluntarily excluded," as used in this clause, have the meanings set out in the Definitions and Coverage
sections of the rules implementing Executive Order 12549. You may contact the person to which this
proposal is submitted for assistance in obtaining a copy of those regulations.

5. The prospective recipient of Federal assistance funds agrees by submitting this proposal that, should
the proposed covered transaction be entered into, it shall not knowingly enter into any lower tier covered
transaction with a person who is debarred, suspended, declared ineligible, or voluntarily excluded from
participation in this covered transaction, unless authorized by the DOL.

6. The prospective recipient of Federal assistance funds further agrees by submitting this proposal that it
will include the clause titled "Certification Regarding Debarment, Suspension, Ineligibility and Voluntary
Exclusion--Lower Tier Covered Transactions," without modification, in all lower tier covered
transactions and in all solicitations for lower tier covered transactions.

7. A participant in a covered transaction may rely upon a certification of a prospective participant in a
lower tier covered transaction that it is not debarred, suspended, ineligible, or voluntarily excluded from
the covered transaction, unless it knows that the certification is erroneous. A participant may decide the
method and frequency by which it determines the eligibility of its principals. Each participant may, but is
not required to, check the List of Parties Excluded from Procurement or Nonprocurement Programs.

8. Nothing contained in the foregoing shall be construed to require establishment of a system of records in
order to render in good faith the certification required by this clause. The knowledge and information of a
participant is not required to exceed that which is normally possessed by a prudent person in the ordinary
course of business dealings.

9. Except for transactions authorized under paragraph 7 of these instructions, if a participant in a covered
transaction knowingly enters into a lower tier covered transaction with a person who is suspended,
debarred, ineligible, or voluntarily excluded from participation in this transaction, in addition to other
remedies available to the Federal Government, the DOL may pursue available remedies, including
suspension and/or debarment.




                                                                                                         23
                                                                                Attachment F cont.

CERTIFICATION REGARDING DEBARMENT, SUSPENSION, INELIGIBILITY,
VOLUNTARY EXCLUSION LOWER TIER COVERED TRANSACTIONS

This certification is required by the regulations implementing Executive Order 12549,
Debarment and Suspension, 20 CFR Part 98, Section 98.510, Participants' Responsibilities. The
regulations were published as Part VII of the May 26, 1988, Federal Register (pages 19160-
19211).

This certification is also required by the regulations implementing Executive Order 12689,
Debarment and Suspension, 3 CFR 1989 Comp., p. 235.

(1)    The prospective recipient of federal assistance funds certifies, by submission of this
       proposal, that neither it, nor its principals, are presently debarred, suspended, proposed
       for debarment, declared ineligible, or voluntarily excluded from participation in this
       transaction by any federal department or agency.

(2)    Where the prospective recipient of federal assistance funds is unable to certify to any of
       the statements in this certification, such prospective participant shall attach an
       explanation to this proposal.




                            Name and Title of Authorized Representative




              Signature                                                                 Date




                                                                                                    24
                                                                                       Attachment G
CERTIFICATION REGARDING LOBBYING CERTIFICATION FOR
CONTRACTS, GRANTS, LOANS, AND COOPERATIVE AGREEMENTS

The undersigned certifies, to the best of his or her knowledge and belief that:

(1)    No federal appropriated funds have been paid or will be paid by, or on behalf of the
       undersigned, to any person for influencing, or attempting to influence, an officer or
       employee of an agency, a member of Congress, an officer or employee of Congress, or an
       employee of a member of Congress in connection with the awarding of any federal
       contract, the making of any federal grant, the making of any federal loan, the entering
       into of any cooperative agreement, and the extension, continuation, renewal, amendment,
       or modification of any federal contract, grant, loan, or cooperative agreement.

(2)    If any funds other than federal appropriated funds have been paid or will be paid to any
       person for influencing or attempting to influence an officer or employee of any agency, a
       member of Congress, an officer or employee of Congress, or an employee of a member
       of Congress in connection with this federal contract, grant, loan, or cooperative
       agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure
       Form to Report Lobbying," in accordance with its instructions.

(3)    The undersigned shall require that the language of this certification be included in the
       award documents for all subawards at all tiers (including subcontracts, subgrants and
       contracts under grants, loans, and cooperative agreements), and that all subrecipients
       shall certify and disclose accordingly.

This certification is a material representative of fact upon which reliance was placed when this
transaction was made or entered into. Submission of this certification is a prerequisite for
making or entering into this transaction imposed by Section 1352, Title 31, U.S. Code. Any
person who fails to file the required certification shall be subject to a civil penalty of not less
than $10,000, and not more than $100,000, for each such failure.




Agency Name                                            Typed Name and Title of Certifying Official


Signature                                              Date




                                                                                                      25
                                                                                   Attachment H
                             CONFLICT OF INTEREST FORM

_______________________________________________________________________
                           Agency/Organization Name

               WORKFORCE DEVELOPMENT BOARD AFFILIATION LIST
List below any individuals directly affiliated with your firm who are members of the Genesee
Shiawassee Workforce Development Board, EAG, its task forces, or governing body. The term
“directly affiliated” means paid staff and administrators, members of your governing board, and
others with policy or oversight, or managerial responsibility. Please place a check mark in front
of those who are actively involved in your agency or proposed activity.

                        WORKFORCE DEVELOPMENT BOARD MEMBERS
                                        2009
Mr. Jimmy King                    Ms. Cheryl Gifford                 Mr. Clarence Pierce
Mr. Kevin J. Keane                Mr. Robert Hardy                   Mr. Jerry Ragsdale
Ms. Vera J. Perry                 Ms. Suzanne Howell                 Ms. Kimberly Raup
Ms. Mary Sumpter                  Mr. Norwood Jewell                 Mr. C. Frederick Robinson
Ms. Tracy Atkinson                Mr. Ronnie Logan                   Ms. Amy Roddy
Mr. William Churchill, Jr.        Mr. Willie W. Middlebrooks         Mr. Dave Maranville
Mr. Jeff Deason                   Ms. Renita Mikolajczyk             Ms. Elisabeth Saab
Mr. Edward Donovan                Mr. David Miller                   Mr. Gary Smith
Mr. Lewis Driskell                Mr. Mark Miller                    Ms. Susan Theakston
Mr. Erik Eastman                  Mr. Lawrence Moon

List the name(s) and title(s) of all the owners, members of the board of directors, and other
officers of the agency, corporation or business. *Indicate owners, or members, or officers who
are present members of the WDB, EAG or the Career Alliance, Inc. board, with an asterisk (*).
Individuals who are known to be directly related to members of the WDB, EAG or the CAI
board should also be noted.

              NAME                           TITLE                        LOCATION




                                                                                                 26
                                                                                            Attachment I
ASSURANCES AND PROPOSAL CERTIFICATION
    1.   General Assurances
         The bidder assures that, if awarded funding based on the proposal, all programs and activities will
         comply with:
         a.      The Workforce Investment Act, all applicable State and Federal rules, regulations,
                 interpretations and contractual requirements made by Michigan Works! Agency (MWA),
                 and all contractual requirements stipulated by the MWA/MWCA.
         b.      The Age Discrimination Act of 1975, as amended.
         c.      Section 504 of the Rehabilitation Act of 1978, as amended.
         d.      Title IX of the Education Amendments of 1972, as amended.
         e.      Title VI of the Civil Rights Act of 1964, as amended.
         f.      Section 3 of the Military Selective Service Act.
         g.      The Michigan Occupational Safety and Health Act (MIOSHA) #154, of 1974, as
                 amended.
         h.      Public Act 278 of 1980, as amended.
         I.      The Michigan Civil Rights Act, P.A. 453 of 1976, as amended.
         j.      Grove City Civil Rights Bill, S557-PL-100-259, as amended.
         k.      The Michigan Handicappers Civil Rights Act, P.A. 220 of 1976, as amended.
         l.      Equal Employment Opportunity requirements expressed in
                           i.        Executive Directive 1975-3 (signed 6/20/75)
                           ii.       Executive Directive 1975-6 (signed 12/2/75)
                           iii.      Executive Directive 1979-4 (signed 9/7/79)
         m.      The Michigan Youth Employment Standards Act, P.A. 90, as amended, or the federal
                 Child Labor Regulations, Part 570, as amended, whichever is more stringent.
         n.      Executive Order 1259, Debarment and Suspension, 29 CFR Part 98, Section 98.510
         o.      Michigan Minimum Wage Law of 1964, Act 154, as amended.
         p.      Michigan Department of Labor, Employment Standards, Overtime Compensation Rules
                 R 408.721-408.735.
         q.      Michigan Payment of Wages and Fringe Benefits Act 390 of 1978, as amended.
         r.      Michigan Workers Disability Compensation Act of 1968, and Administrative Rules, as
                 amended.
         s.      Michigan Open Meetings Act 15.261 et. seq., as amended.
         t.      Michigan Contracts with Employers Engaging in Unfair Practices Public Act 1989 No.
                 278, as amended.
         u.      The Americans with Disabilities Act.
         v.      All other applicable Federal and State legislation
                 Further, the bidder, if awarded funding, assures that:
         w.      Individuals who participate in activities supported by funds provided under this Act, shall
                 not be discriminated against.
         x.      Participation in programs funded under the Act shall be open to:
                           Citizens and Nationals of the U.S.
                           Permanent Resident Aliens
                           Lawfully Admitted Refugees and Parolees
         y.      They will comply in full with the Genesee/Shiawassee Workforce Development Board
                 Equal Employment Opportunity, (EEO) Affirmative Action, (AA) Sexual Harassment
                 and Drug Free Workplace Policies.




                                                                                                         27
                                                                         Attachment J
          Genesee Shiawassee Michigan Works! Grievance and Complaint Policy

DATE:      January 13, 2009
TO:        Chief Executive of Contractors
FROM:      Ms. Alicia Booker, President/CEO
SUBJECT: Career Alliance, Inc. – Grievance and Complaint Policy
PROGRAM AFFECTED:
   Workforce Investment Act (WIA),
   Temporary Assistance for Needy Families (TANF),
   Food Assistance Employment and Training (FAE&T),
   Trade Act ,
   State of Michigan General Fund/General Purpose (GF/GP) Funded Programs
     Administered by the Michigan Department of Labor & Economic Growth/ Bureau of
     Workforce Programs (DELEG/BWP)
   Wagner-Peyser Act
RESCISSIONS: Genesee/ Shiawassee MWA Policy Letter No. 01-03
REF:
        WP PI 04-07
        WIA, Section 116(a) (5) and 181(c)
        WIA Regulations, 20 CFR 667.600 and 20 CFR 667.645 (a and b)
        Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) of 1996
         P.L. 104-193
        TANF Regulation, 45 CFR 261.70
        Food Stamp Act of 1977
        Trade Act Program Regulations, 20 CFR 617.50 and 617.51

EFFECTIVE: Immediately
BACKGROUND: This policy establishes a process for grievances
filed by participants, sub-grantees, subcontractors, service providers, employees, one-stop
partners, providers of training services, and other interested parties. A Grievance is a written
complaint filed in accordance with this policy.
ACTION: Pursuant to the requirements of the State of Michigan’s Department of Labor &
Economic Growth, as provided in its Bureau of Workforce Programs Policy Issuances (No: 06-
03 & 06-04), Michigan Works! Career Alliance, Inc. has established and hereby makes available
the following Grievance and Complaint Policy.

POLICY:

I. General Requirements:
   A. Service providers are responsible for making available an opportunity to resolve complaints
      informally before they become grievances. A Grievance is a written complaint filed in
      accordance with this policy. All complaints must be logged.
   B. Service providers are responsible for maintaining, and making available to participants,
      sub-grantees, subcontractors, service providers, employees, one-stop partners, providers
      of training services, and other interested parties the procedure, contending with this
      policy, for grievances which involve WIA, TANF, FAE&T, Trade Act, and State of
      Michigan GF/GP programs administered by the DLEG/BWP. In addition, participants,
                                                                                              28
      sub-grantees, subcontractors, employees, one-stop partners, service providers, providers
      of training services, and other interested parties shall sign and date documentation
      acknowledging receipt of and agreement to follow the procedure for grievances. The
      documentation shall be maintained for review.
   C. Grievance procedures must be posted in areas where administration and program services are
      provided, and shall be accessible to persons with disabilities or other barriers, as required by
      law.
   D. A monitoring and tracking system shall be maintained to document the grievances received
      and the disposition. Career Alliance, Inc. (CAI) and its service providers are responsible for
      maintaining these records for review for a period of three years. The retention period begins
      on the date of the MDELEG’s acceptance of the final closeout report for the grant or
      contract. Records shall be retained beyond three years if any litigation or audit is begun, or if
      a claim is instituted involving the grant or agreement covered by the records. In these
      instances, the records shall be retained until the litigation, audit, or claim has been finally
      resolved.
   E. Pursuant to 29 CFR 37.35, where a significant number or proportion of limited English-
      speaking individuals exists, service providers are responsible for making a reasonable effort
      to assure that the information in this policy will be provided to and understood by those
      limited English speaking individuals who seek information regarding the grievance
      procedure.

II. Grievance Procedures:

   A.   Step 1: Local Level Grievance Procedures
          1. If an informal resolution of the complaint is unsuccessful at the service providers ’s
              level, a grievance may be filed with Career Alliance, Inc:

                  Shirley Eichenberg                      810-233-5974 Ext. 167 (Voice)
                  Equal Employment Officer                810-233-4234 FAX
                  Career Alliance, Inc.                   810-233-4242 TTY
                  711 North Saginaw Suite 300             seichenberg@careeralliance.org
                  Flint, MI 48503

          2. All grievances related to WIA, TANF, FAE&T, Trade Act, and State of Michigan
             GF/GP programs funded by the DLEG/BWP, are required to be filed within one year
             of the date of the event that gave rise to the grievance.
          3. All grievances shall be in writing and contain, to the extent practicable, the following
             information:

                    i. The full name, address, and telephone number of the party/parties filing the
                       grievance;
                   ii. The full name and address of the party against whom the grievance is made,
                       or other information sufficient to identify the party against whom the
                       grievance is made;
                  iii. A clear and concise statement of the facts, as alleged, including the pertinent
                       dates, constituting the alleged violation;
                  iv. The provision of the act, regulations, grant, contract, or other agreements
                       under the act believed to have been violated; and
                   v. The relief requested.



                                                                                                    29
       4. The grievance may be rejected by CAI, if it lacks merit, if it is determined that the
          grievant fails to state a grievable issue or there is no relief that can be granted, or if
          the grievant fails to comply with this procedure. Career Alliance, Inc. will inform the
          grievant in writing of the reason(s) the grievance was rejected. The notification will
          be issued within 60 calendar days and will include an opportunity to an appeal to the
          DLEG/Internal Audit and Monitoring Division.
       5. CAI will conduct a hearing (if applicable) within 30 calendar days from the date the
          grievance was filed, and a decision will be rendered no later than 60 calendar days
          from the date the grievance was filed;

               i.   A hearing is not required at this step if the grievance can be resolved without
                   one or the grievant withdraws the grievance.
               ii. For WIA-related grievances, Section 181(c) of the WIA indicates that an
                   opportunity for a hearing shall be provided to participants and other interested
                   or affected parties.
              iii. If a hearing is to be conducted, Career Alliance, Inc. shall provide written
                   notice to the grievant and party against whom the grievance is made. The
                   notice shall include the date, time, and place of the hearing and an
                   opportunity for the parties to present evidence, including witnesses. The
                   notice of the hearing shall indicate the issues to be decided. Notice shall be
                   given not less than ten (10) calendar days prior to the scheduled hearing date.
       6. At a minimum, the hearing process shall include:

                i. A hearing officer;
               ii. An opportunity for each party to present witnesses and evidence;
              iii. An opportunity for each party to ask questions of all witnesses providing
                   testimony at the hearing;
                   A record of the hearing and a list of all evidentiary exhibits presented at the
                   hearing;
                   At the discretion of the hearing officer, there may be an opportunity to
                   exchange evidentiary information prior to the hearing.
       7. A written decision will be issued by the hearing officer and shall include the
          following information:

                i. Date, time, and place of hearing (if held);
               ii. Name and address of the grievant;
              iii. Name and address of the party against whom the grievance is made;
              iv. Names and addresses of all witnesses called by the parties;
               v. Information sufficient to identify all evidence presented;
              vi. A reiteration of the issues raised;
             vii. A determination of the facts;
            viii. An analysis of the issues as they relate to the facts; and
              ix. A decision addressing each issue.
       8. If a response to the grievance is not received within the time prescribed, or should
          either party be dissatisfied with a decision, there is an opportunity to appeal to the
          DLEG/ Internal Audit and Monitoring Division.

B. Step 2: State Level Review of Local Level Decision

   CAI’s grievance decision may be appealed, in writing, to the DLEG/Internal Audit and
   Monitoring Division. The appeal must be filed no later than ten (10) calendar days from
                                                                                         30
        receipt of an adverse decision at Step 1, or ten (10) calendar days from the date a decision
        was due but not issued at Step 1.

           1. All appeals of a local level grievance decision shall be submitted to:

                                   Mr. Allen Williams, Director
                                   Internal Audit and Monitoring Division
                                   Michigan Department of Labor & Economic Growth
                                   611 West Ottawa, 4th Floor
                                   P.O. Box 30004
                                   Lansing, Michigan 48909

           2. All appeals shall contain, to the extent practicable, the following information:

                    i. The full name, address, and telephone number of the party/parties filing the
                       appeal;
                   ii. The full name, address and telephone number (if any) or the party/parties
                       against whom the grievance is made;
                  iii. A clear and concise statement of the facts, as alleged, including the pertinent
                       dates, constituting the alleged violation;
                  iv. The provision of the act, regulations, grant, contract, or other agreements
                       under the act believed to have been violated; and
                   v. The relief requested

III. Special Provisions

   A.    Complaints alleging violation of the nondiscrimination and equal opportunity (EO)
         provision of state/federal grant programs must be resolved in accordance with the
         nondiscrimination and EO policy guidelines issued by the DLEG/BWP.
   B.    Known or suspected fraud, abuse, or criminal conduct under the WIA shall be reported in
         accordance with the incident report guidelines issued by the DLEG.
   C.    Pursuant to the Personal Responsibility and Work Opportunity Reconciliation Act
         (PRWORA) Regulation 45 CFR 261.70, a grievance may be filed by an affected individual
         if a recipient of TANF is placed in a position (1) when any other individual is on layoff
         from the same or any substantially equivalent job or (2) if the employer has terminated the
         employment of any regular employee or otherwise caused an involuntary reduction of its
         workforce in order to fill the vacancy so created with an adult receiving TANF assistance.
         In this situation, either party to the grievance, the TANF recipient, or the displaced
         employee, may appeal the decision rendered by CAI to the DLEG/Internal Audit and
         Monitoring Division.
   D.    Pursuant to WIA Regulation 20 CFR 667.270(d), a grievance may be filed by a regular
         employee displaced by a WIA participant who is placed in an employment activity
         operated with WIA funds. Also, a grievance may be filed by a WIA participant in an
         employment activity if the participant is displaced.
         In accordance with 20 CFR 667.600(c)(3) of the WIA regulations, CAI’s grievance
         procedures must provide WIA participants a process, which allows an individual alleging a
         labor standards violation to submit the grievance to a binding arbitration procedure, if a
         collective bargaining agreement covering the parties to the grievance so provides.
   E.    Depending on the nature of the grievance, TANF and FAE&T program applicant and
         recipient grievances shall be handled in accordance with CAI or the Michigan Department
         of Human Services (DHS) or other applicable procedures. For example, grievances
                                                                                                  31
         regarding sanctioning or food stamp benefits will be handled by DHS, while other
         grievances will be handled by the CAI.
   F.    Grievances involving Wagner-Peyser Act activities must be resolved in accordance
         with the grievance procedures outlined in the Employment Service Manual, which is
         available on the One-Stop Management Information System. In addition, please refer
         to the Employment Service Manual for specific guidance regarding work-related
         complaints that are not program specific, such as: employer hour and wage violations,
         migrant farm worker complaints, and other possible violations of general labor laws.

IV. Trade Program Grievances- Special Provision

The following policy and procedures shall apply to Requests for Redeterminations pertaining to the
Trade Act Programs, with an exception of the eligibility for Trade Readjustment Allowance, which
will come from the TRA Unit.
    A. Individuals may grieve a determination where there is disagreement with an initial
        decision/determination. An individual may submit a Request for Redetermination on Form
        OWD 706 or submit a written request to CAI. These requests shall include a copy of the
        initial determination.
    B. If the written request is not on Form OWD 706, it is not required that it specifically mention
        or contain the term “protest”, “appeal”, “request” for redetermination”, “grievance”, etc. The
        written communication will be considered as a request for redetermination, if it accomplishes
        either of the following:
                        Expresses disagreement or dissatisfaction with the previously issued
                           determination, from which an intent to request a redetermination can be
                           implied, or
                        Presents a state of new facts and/or contentions that are contrary to the facts
                           and/or contentions cited in the determination previously issued.
    C.        A request for redetermination must be filed within 30 calendar days after the date the
             original decision/determination was mailed or personally served. When the 30 th day after
             the mailing date or personally served date falls on a Saturday, Sunday, or legal holiday,
             the 30-day protest period will be extended to include the next day which is not a
             Saturday, Sunday, or legal holiday. This applies even though the One-Stop office may be
             open on that holiday. There may also be certain days of the year that are not holidays, on
             which One-Stop offices are closed for other reasons. Since these days are not legal
             holidays, the 30-day protest period cannot be extended to include the next day that is
             neither a Saturday, Sunday, nor a legal holiday.
    D.       If the request for redetermination is received within the 30-day time limit previously
             described, the designated staff person of CAI will review and reconsider the entire file,
             including the initial determination and any new additional facts, and promptly issue a
             notice of redetermination on Form OWD 306. However, if the grievance, or request for
             redetermination, is received after expiration of the 30-day time limit, CAI staff person
             first must ascertain whether good cause exists for CAI to reconsider the initial
             determination.
When the 30th day falls on a day on which the local One Stop Office is closed and the grievance, or
request for redetermination, is not received prior to that day, a redetermination can be issued only if
good cause is found to exist. A worker, who attempts to file a request for redetermination, but is
prevented from filing because the local One Stop office is closed, will be found to have good cause
for late filing if the protest is received on the next day on which the One Stop office is open. A
redetermination will then be issued. “Good cause” will include, but not be limited to, the following
situations

                                                                                                     32
                         When an interested party has newly discovered material facts that through
                          no fault of his/her own were not available at the time of the initial
                          determination, request for redetermination made after the expiration of the
                          statutory 30-day period would require a finding of “good cause”.
                       When CAI has additional or corrected information.
                       When an administrative clerical error has been discovered.
   E.      When the grievance, or request for a redetermination, is received after expiration of the
          30-day appeal period and does not state why the protest is late, CAI Staff person contacts
          the worker to request this information.
   F.     If the request for a redetermination is received after expiration of the 30-day period and
          good cause for reconsideration is not established, the grievance, or request for
          redetermination, shall be denied and CAI staff person records the facts and reasons for
          denying the request on Form OWD 306.
   G.     If the request for redetermination is received after expiration of the 30-day period and
          good cause for reconsideration is established, the redetermination must cover the
          timeliness factor. The notice of redetermination is then prepared on Form OWD 306.
   H.     After receiving a redetermination or denial of a request for redetermination, due to
          untimely request and lack of good cause, an individual may submit an appeal on Form
          OWD 801, to request a hearing within 30 calendar days after the mailing date or
          personally served date of the redetermination or denial before an Administrative Law
          Judge (“ALJ”). All documentation from previous decisions and any additional material
          must be presented to the ALJ. CAI will immediately, upon receipt, forward the appeal to:

                     Ms. Paula Henige, Analyst
                     Division of Unemployment Appeals
                     Bureau of Hearing
                     Michigan Department of Labor & Economic Growth
                     3024 W. Grand Boulevard, Suite 13-450
                     Detroit, Michigan 48202

             And a copy to:

                     Mr. Allen Williams, Director
                     Internal Audit and Monitoring Division
                     Michigan Department of Labor & Economic Growth
                     611 West Ottawa, 4th Floor
                     P.O. Box 30004
                     Lansing, Michigan 48909

   I.     An individual who disagrees with the decision of an ALJ may request an appeal to the
          Board of Review, in accordance with the instructions provided with the ALJ’s decisions,
          within 30 days of the ALJ decision


Signed by Alicia Booker                              January 13, 2009
Alicia Booker President/ CEO                         Date
Career Alliance, Inc.




                                                                                                  33
         ACTIVITY PARAMETERS
         Orientation/Assessment Unit
           Case Management Unit



          ACTIVITY PARAMETERS
Food Assistance Employment & Training (FAE&T)




                                                34
Orientation/Assessment Unit (OAU)
CAI is seeking one provider in Genesee County to provide this service.
The Statement of Work must describe how the proposing agency will deliver the following
services.

OAU staff will be assigned the primary responsibility of conducting JET program orientations,
conducting assessments, and making referrals to the Case Management Units. The orientation
process is a formal entrance into the JET program and/or an exit/return to DHS. The proposer
must provide the appropriate capacity, space, and staff to serve all JET participants in Genesee
County. OAU staff must provide limited supportive services, most commonly transportation
reimbursement and/or bus passes.

1. JET Orientation

JET Orientation - All individuals determined eligible for cash assistance from the Department
of Human Services (DHS) are required to attend a JET Orientation. Due to the number of
current JET participant enrollments, it is expected the OAU will conduct 2 day orientations,
twice each week.

Mandatory and voluntary JET participants who are not deferred from meeting work requirements
must participate in the JET program. The JET Orientation is a cooperative presentation by the
DHS and Genesee/Shiawassee Michigan Works!. The contracted OAU agency will introduce
JET participants to program components, training opportunities, program rules and requirements,
and explain the various activities and supportive services available to encourage successful
participation. The OAU Unit must also have a standard and enforceable dress code for
participants.

       JET Orientation services to be provided:
          Registration
          JET presentation
          DHS presentation
          Review of the following additional forms and procedures:
                o Grievance procedure
                o Release of information
                o Equal Opportunity is the Law
          Assessment/Testing
          Data entry of Date attended Orientation
          Data entry of support service (if applicable)
          Referral to Case Management Unit

Following the Orientation the participant will immediately receive copies of the assessment test
results (including FAST confirmation) and a referral to the appropriate Case Management Unit
to begin the intake process and enroll into the appropriate allowable activity(s).

If the participant is already employed and meeting the minimum work requirement hours, they
will need to complete the assessment process and will be exempt from further participation in
formal JET programming as long as the employment continues.


                                                                                                   35
   2. Assessment

The OAU contractor will be responsible for providing all the initial assessment’s for individuals
entering the JET Program.
     The following assessment tools must be utilized: Comprehensive Adult
     Student Assessment System (CASAS) and must include the following
      assessments: COPES, COPS, and WorkKeys. A minimum of two
     assessments must be used by the Orientation/Assessment Contractor,
     one of which must include Work Keys testing.
    Assisting individuals with the completion of the DHS Family Automated Screening Tool
      (FAST). All JET participants must complete and submit a FAST within 30 days of the
      initial interview with the DHS case manager. Completion of the FAST is the
      participant’s responsibility. Contractors must ensure a copy of the FAST confirmation is
      included in the participant file. The assessment information will be used in the
      development of the Family Self-Sufficiency Plan (FSSP) and used to make appropriate
      referrals for education, ESL, Life Skills Training, etc.
    Development of the Family Self-Sufficiency Plan (FSSP). This plan
               will be developed by the Genesee/Shiawassee Michigan Works! contractors and
               DHS showing steps needed to resolve barriers in assisting families to become
               Self-Sufficient. The assessment will be structured to identify, at a minimum the
               following information:

                     Grade level of academic accomplishment or competency
                     Level of English speaking skills
                     Level of comprehensive skills
                     Client survey of interest and skills
                     Client survey of values
                     Documentation of previous employment history and skills
                     Work behaviors, work ethic, employment trends and barriers
                     Career exploration

       The OAU staff must enter a Contract Agreement Date (the “Date Attended Orientation”
       recorded on the Welfare Reform Registration screen on the MIS) under the Personal
       Contract tab in the FSSP within 60 days of the participant’s attendance at orientation.
       The Contract Agreement Date indicates when the participant received the JET program
       work participation requirements and facilitates enforcement of sanctions for non-
       compliance with program obligations.

       All the assessment information gathered, along with prior records/history from
       involvement in the JET program will be used to develop the FSSP. The plan will outline
       services to be provided, action steps for the family and the case manager(s), including
       time frames for completion and other self-sufficiency related actions. The FSSP will be
       shared electronically between the DHS, MWA, and contracted service provider staff and
       be continually updated as needed. All services will be individualized and detailed in the
       FSSP.



                                                                                               36
An assessment of skills, prior work experience, and employability must be made for all
JET and Food Stamp Employment & Training participants. MWA contracted staff must
complete an Individual Service Strategy (ISS) on the MIS for all participants within 30
days of enrollment. The assessment information must be maintained on the ISS that will
be developed by the CMU.

Assessments should meet the following:

              1.     The participant’s skills, prior work experience, and employability

              2.     For participants who are employed in unsubsidized employment

              3.     Set forth an employment goal and plan for moving the participant
                     into unsubsidized employment and self-sufficiency

              4.     Set forth the obligations of the participant, which may include
                     requirements that will help the participant, remain in unsubsidized
                     employment

              5.     To the greatest extent possible, be designed to move the participant
                     into unsubsidized employment within the participant’s skill
                     set/level

              6.     Describe the services provided to the participant so the he/she will
                     obtain and remain in subsidized employment, and

              7.     May require the participant to attend an appropriate substance
                     abuse treatment program.




                                                                                       37
Case Management Unit (CMU)

The Statement of Work must describe how the proposing agency will deliver the following
services and specify the DHS District(s) the agency is bidding for. The Pierson Road
district will be served by a single agency and the McCree/North districts will be served by a
single agency.

JET Program Participant Numbers and Expectations

      One CMU will deliver JET services for the Pierson Road DHS local office
       (approximately 1200 JET participants).
      The second CMU will serve JET participants from the McCree/North DHS local offices
       (approximately 1700 JET participants)
      It is anticipated approximately 3500 revolving JET participants throughout FY 2009-
       2010
      The JET participant to case manager staff ratio must not exceed 75:1. This ratio will
       allow for intensive case management and follow-up necessary to ensure program success

JET Program Case Management Requirements

The CMU units will be responsible for:
1. Completion of intakes
2. Completion of Individual Service Strategies/Employment Portfolio
3. Assignment of Core/Non-Core activities
4. Intensive follow-up and monitoring of activities
5. Support services
6. Data entry onto the OMIS
7. Triages

Please refer to the allowable activities table provided below.
**All proposals must thoroughly explain how participants will be evaluated and enrolled
into countable, allowable activities. Proposals must also describe the methods and
techniques in place to achieve mandatory work participation requirements**

All JET referrals from DHS will complete the JET orientation and assessment process with the
JET Orientation and Assessment Unit (OAU). Once completed, the OAU will refer JET
participants to the appropriate Case Management Units (CMU). The OAU, CMU, and CAI must
also develop referral schedules with set days/times of the week referrals will take place.

CAI will require a one-day intake process in which all JET participants must be enrolled into a
countable, allowable activity the day of the intake. CAI is requiring the first activity not be Job
Search/Job Readiness. Case managers will be required to closely monitor caseloads and ensure
participants are enrolled in allowable activities and meeting mandatory work participation
requirements.

      Before a participant can be enrolled into a Non-Core activity, all Core hours must be
       completed
      The CMU will be responsible for providing applicable supportive services

                                                                                                  38
      The CMU must have the ability to process supportive services requests within 48 hours

Case Managers will also participate in Triages with their clients and the DHS.

      The CMU and DHS will be required to develop a schedule listing the days/times of the
       week that triages will be conducted.
      Triages are used to determine if “good cause” circumstances exist for the non-
       compliance. Michigan Rehabilitation Services (MRS) counselors should be included in
       the triage meetings when it is necessary or appropriate.
      Triage meetings must be conducted prior to any negative action such as case closure.

Case Management Unit are not required to participate in triage meetings for FIP applicants
referred from DHS who fail to show or call for an orientation at JET.

Reporting and Follow-up

      The Case Management Unit must conduct a follow-up with the participant at 30, 60, 90,
       and 180 days after employment, and not less than once every 90 days thereafter for the
       duration of the participant’s receipt of FIP/EFIP payments and enrollment in JET
      CMU staff will be responsible and held accountable for data entry onto the MIS
      Information related to activity data, beginning and ending dates, participant’s status, and
       180-day job retention data must be entered on the MIS within 24 hours of obtaining the
       information.
      All Core and Non-Core activities must be verified, documented, and confirmed prior to
       data entry onto the MIS.
      Case notes must be used to note changes/updates to a participant’s activities
      The awarded agency will be required to submit enrollment/activity information to CAI on
       a bi-weekly basis throughout the fiscal year
      CMU staff will be required to attend monthly JET service provider meetings facilitated
       by CAI staff and participate in monthly JET Partners meetings with DHS and MRS.
      CAI staff will also run MIS reports and intervene when contractors are not meeting
       expectations
      De-obligation and reassignment of contract funding will take place if work participation
       rate expectations are not met




                                                                                               39
                      JET Allowable Activities in Meeting the Required Hours of Participation
                                            (Applies to all Participants)

        X = Core Activity, O = Non-Core Activity
     1. Unsubsidized Employment (Core Activity, 20 hr/week minimum)
     - Full- or part-time employment in the public or private sector, not supported by Temporary Assistance for Needy Families
     (TANF) funds or state General -           - Fund/General Purpose (GF/GP) funds or any other public program.                            X
     - Hours in barrier removal or other supportive activities, such as substance abuse treatment, mental health treatment, and
     rehabilitation activities may count as unsubsidized employment if the activities are an integrated part of the subsidized
     employment and if the participant is paid for all hours of participation in such activities.
     - Self-employment may count as unsubsidized employment.
     - The following formula must be used to determine actual hours of participation for the self-employed: Monthly net business
     sales (gross revenues-expenses) divided by the federal minimum wage=total monthly hours. Guidelines for determining
     allowable self-employment activities and allowable self-employment expenses can be found in Department of Human Services
     Program Eligibility Manual 500, at http://www.mfia.state.mi.us/olmweb/ex/pem/500.pdf.

2.   2. Subsidized Public or Private Sector Employment (Core Activity, 20 hr/week minimum)                                             X
     - Job Creation through public or private sector employment wage subsidies.                                                             X
     - Work-study programs sponsored by educational institutions may be included in this activity.
     - Hours of participation in barrier removal or other supportive activities, such as substance abuse treatment, mental health
     treatment, and rehabilitation activities may count as subsidized employment if the activities are an integrated part of the
     subsidized employment and if the participant is paid for all hours of participation in such activities.

3.   3. On-the-Job Training (OJT) (Core Activity, 20 hr/week minimum)
      -Training is conducted while participants are employed. Employer may be reimbursed for the training costs, which may cover            X
     up to 50 percent of a participant’s salary.
     - An OJT contract must be limited to the period of time required for a participant to become proficient in the occupation for
     which the training is being provided.

4.   4. Job Search and Job Readiness (JS/JR) Assistance (Core Activity, 20 hr/week minimum)
     - The act of seeking or obtaining employment, or preparation to seek or obtain employment.
     - Job Readiness activities may include substance abuse treatment, mental health treatment, or rehabilitation activities if             X
     determined to be necessary by a qualified medical or mental health professional.
     - Personal activities such as seeking childcare, seeking housing, or seeking transportation are not countable work activities
     under JS/JR or any other allowable activity.
     - An individual’s participation in JSJR assistance can count for a maximum of 12 weeks in the preceding 12-month period, of
     which no more than 4 weeks may be consecutive.
     - For the purposes of the 12-week limit, a week is defined as 20 hours for a participant who is a single custodial parent with a
     child under age six, and is defined as 30 hours for all other participants (240 hours single custodial parents with a child under
     age six, and 360 hours for all other individuals). A maximum of 360 JSJR hours per preceding 12-month period may be
     counted for each work eligible individual in a two-parent family.
     - For the purposes of the four-week limit on consecutive participation in JSJR, a week is the seven-day period from Sunday
     through Saturday. Thus, any amount of time spent participating in JSJR during a week would exhaust one full week of the 4-
     consecutive week JS/JR time limit. If an individual participates in JSJR activities for four consecutive weeks, subsequent JSJR
     activities may not begin to count again towards the individual’s federal participation requirement until one full week after the
     end of the fourth consecutive week of JSJR.
     - Hours of participation in JSJR in fifth consecutive weeks will not be counted towards participation requirements, nor be
     applied towards the individual’s 240/360 hour 12-month limit.
     - JSJR hours in a month that do not satisfy participation requirements will still be applied towards the individual’s total number
     of countable hours per twelve-month period.
     - Participation time spent in JSJR prior to an individual becoming a FIP recipient will not count towards the participant’s JS/JR
     time limit.

5.  5. Work Experience Program (WEP) (Core Activity, 20 hr/week minimum)
     - An unpaid work assignment, performed in return for welfare. May include work associated with the refurbishing of publicly            X
    assisted housing.
•    - No specific time limit, but intent is for short-term participation that improves skills and general employability of participants.
• A - A participant’s combined monthly hours of participation in WEPs and Community Service Programs (CSPs) may not exceed
    the amount of cash assistance the participant receives per month divided by the state’s minimum wage, in accordance with
    the Fair Labor Standards Act (FLSA). If the allowable monthly hours of WEP do not satisfy monthly core activity participation
    requirements, a core activity other than WEP or CSP must be used to meet the remainder of the core activity participation

                                                                                                                                            40
     requirement.




6.   6. Community Service Programs (CSP) (Core Activity, 20 hr/week minimum)
     - CSPs must be structured programs in which individuals perform work for the direct benefit of the community under the              X
     auspices of public or nonprofit or organizations. CSPs must be designed to improve the employability of participants otherwise
     unable to obtain full-time employment.
     - Time counted in CSPs may include training that is an integral, embedded part of the CSP and of limited duration.
     - A participant’s combined monthly hours of participation in CSPs and WEPs may not exceed the amount of the cash assistance
     the participant receives per month divided by the state’s minimum wage, in accordance with the FLSA. If the allowable
     monthly hours of CSP do not satisfy monthly core activity participation requirements, a core activity other than CSP or WEP
     must be used to meet the remainder of the core activity participation requirement.


     7. Provision of Childcare Services to Individuals Participating in Community Service Programs (Core Activity, 20
     hr/week minimum)
     - Providing childcare to individuals participating in a community service program.                                                  X
     - This is an unpaid activity and must be a structured program designed to improve the employability of individuals who
     participate in it.

8.  8.Vocational Educational Training (VET) (Core Activity, 20 hr/week minimum)
    - Organized educational programs that prepare individuals for employment in current or emerging occupations.                         X
    - Participation time in a baccalaureate or advanced degree program may be included in this activity.
    - Any participation time in this activity exceeding 12 months per individual shall not be counted towards federal participation
    requirements.
    - Basic and remedial education and English-as-a-Second Language (ESL) may only count as part of a VET activity if they are a
    minor component of the program, and deemed to be necessary by the educational institution, who must provide supporting
    documentation for its need.
    A. Vocational/Occupational Training 
              An occupationally relevant training component, directly related to a specific occupational field or specific job, which
               may combine classroom, laboratory, and other related activities.
              Up to one hour of unsupervised study time for each hour of class time may be counted towards participation
               requirements. Supervised, related study time may also be counted towards participation requirements. Total study
               time (including unsupervised and supervised time) counted for participation cannot exceed the hours required or
               advised by the particular educational program.
 B. B. Condensed Vocational Training (CVT)
              A short-term (not to exceed six months) vocational training program requiring a minimum of 30 hours of classroom
               seat time per week.
              Up to one hour of unsupervised study time for each hour of class time may be counted towards participation
               requirements. Supervised, related study time may also be counted towards participation requirements. Total study
               time (including unsupervised and supervised time) counted for participation cannot exceed the hours required or
               advised by the particular educational program.
    C. Internships, Practicums, & Clinicals
              Activities required by an academic or training institution for licensure, professional certification, or degree
               completion, etc.
              Countable participation time is limited to the requirements of the educational institution for the associated program.

9.   9. Job Skills Training Directly Related to Employment (Non-Core Activity)
    - Job skills training focuses on educational or technical training that specifically helps individuals obtain employment or          O
    advance in the workplace.
    - Remedial ed/basic math/ESL is allowable if it relates directly to employment or job training.
    - Baccalaureate and advanced degree programs may be defined as Job Skills Training Directly Related to Employment. Such
    programs must be applicable to an occupation that the MWA has determined to be in-demand.
• U - Up to one hour of unsupervised study time for each hour of class time may be counted towards participation requirements.
    Supervised, related study time may also be counted towards participation requirements. Total study time (including
    unsupervised and supervised time) counted for participation cannot exceed the hours required or advised by the particular
    educational program.
10. 10. Education Directly Related to Employment (Non-Core Activity)
-     - Education related to a specific occupation, job, or job offer.                                                                   O
• F - For work-eligible individuals who have not received a high school diploma or certificate of high school equivalency.

R     - Remedial ed/basic math/ESL and GED preparation is allowable if it is related to a specific occupation, job, or job offer.

                                                                                                                                         41
•U   - Up to one hour of unsupervised study time for each hour of class time may be counted towards participation requirements.
    Supervised, related study time may also be counted towards participation requirements. Total study time (including
    unsupervised and supervised time) counted for participation cannot exceed the hours required or advised by the particular
    educational program.
11. 11. Satisfactory Attendance at Secondary School or in a Course of Study Leading to a Certificate of General Equivalence
    (Non-Core Activity)
    - Activity may not include other related educational activities, such as adult basic education or language instruction unless it is
    linked to attending a secondary school or leading to a GED.                                                                           O
    - Up to one hour of unsupervised study time for each hour of class time may be counted towards participation requirements.
    Supervised, related study time may also be counted towards participation requirements. Total study time (including
    unsupervised and supervised time) counted for participation cannot exceed the hours required or advised by the particular
    educational program.




                                     Food Assistance Employment & Training (FAE&T)



                                                                                                                                          42
        The objective of the FAE&T Program is to help Able Bodied Adults without
Dependents maintain or regain their food stamp eligibility by participating in a qualifying work
program or training activity. The FAE& T is a Jobs, Education, and Training (JET) model. The
long-term goal of the program is to assist individuals in obtaining unsubsidized employment.
Able Bodied Adults without Dependents who have lost food Assistance eligibility due to the
time limit may regain eligibility by participating in a work activity. Participation must be for at
least 80 hours per month for each month since the food stamp case closure. The customer must
attend a program introduction or orientation. At the conclusion of the program introduction or
orientation, eligible participants must first test the labor market via a 30-day job search/job
readiness assignment. If unsubsidized employment is not secured during the job search period,
the participant must then be immediately placed into workfare. The expectation is that the Able
Bodied Adults without Dependents participant will secure employment at least 20 hours per
week, the number of hours required to restore eligibility for food stamps.

Eligibility will be determined by DHS. Participants must be 18 through 49 years old (beginning
the first calendar month after the 18th birthday through the last calendar month before the 50th
birthday) and not deferred from employment for any of the following reasons, including but not
limited to:
                1.      Medically certified as physically or mentally unfit for employment,
                2.      Participating in Michigan Rehabilitative Services (MRS) program as a
                        State Disability Assistance recipient,
                3.      Pregnancy,
                4.      Participating regularly in a substance abuse treatment and rehabilitative
                        program
                5.      Responsible for the care of an incapacitated person on the same food
                        stamp case, or
                6.      Is receiving or has applied for unemployment compensation
If the MWA subcontractor(s) becomes aware that an individual meets any of the above deferral
criteria, the DHS worker should be notified.




                                                                                                43
            6.     Is receiving or has applied for unemployment compensation
If the MWA subcontractor(s) becomes aware that an individual meets any of the above deferral
criteria, the DHS worker should be notified.




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