900 South State Street
Orem, Utah 84097
In-Hand License Agreement
PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE. BY USING THE
SOFTWARE YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO
NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT DOWNLOAD COPIES AND/OR
DESTROY ALL COPIES OF THE SOFTWARE.
1. License. The application, demonstration, system and other software accompanying this License, whether on
disk, read only memory or on any other media (the “Software”) and related documentation are licensed to
you by In-Hand and its Licensors. This license allows you to use the Software on a single Palm Operating
System handheld device. You may use a copy of the software on one other handheld device as long as only
one copy is loaded and used at one time. You may make one copy of the Software for backup purposes.
2. Restrictions. The Software contains copyrighted material, trade secrets, and other proprietary material. In
order to protect them, and except as permitted by applicable legislation, you may not de-compile, reverse
engineer, disassemble or otherwise reduce the Software to a human perceivable form. You may not modify,
rent, lease, loan, distribute or create derivative works based upon the software in whole or in part.
3. You may not use the Software to create a product, which competes in any way with the Software.
4. Software end users may not use the “run-time modules” or any other Software components for development
5. You agree to indemnify, hold harmless and defend In-Hand, Inc. and its suppliers from and against any and
all claims or lawsuits including attorney’s fees that arise or result from the use and distribution of your
product. If any of the conditions set forth in paragraphs 1 through 4 are breached, such breach shall
constitute an unlawful use of the Software, and you shall be prosecuted to the full extent of the law.
Furthermore, you shall be liable to In-Hand, Inc. for all damages caused by such breach and unlawful use of
the software, including attorney’s fees and costs incurred in any action, lawsuit or claim brought or filed to
redress the breach of this agreement.
LIMITED WARRANTY. In-Hand, Inc. warrants that the Software will perform substantially in accordance with
the accompanying written materials for a period of thirty (30) days from the date of receipt.
CUSTOMER REMEDIES. In-Hand, Inc. and its suppliers’ entire liability and your exclusive remedy in the
event of a defect in materials and workmanship of the Software under normal use during the Limited Warranty
period shall be, at In-Hand’s option, either a) return of the price paid by you in exchange for all Software
contents including written materials; or b) repair or replacement of the Software that does not meet In-Hand’s
Limited Warranty and which is returned to In-Hand, Inc. with a copy of your receipt. This Limited Warranty is
void if failure of the Software has resulted from accident, abuse or misapplication. Any replacement Software
will be warranted for the remainder of the original warranty period or ten (10) days, whichever is longer.
NO OTHER WARRANTIES. There are no other warranties to the maximum extent permitted by applicable
law. In-Hand, Inc. and its suppliers disclaim all other warranties, either express or implied, including but not
limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the Software,
the accompanying written materials.
NO LIABILITIES FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. To the maximum extent
permitted by law, in no event shall In-Hand, Inc. or its suppliers be liable for any damages whatsoever
(including without limitation, damages for loss of business profits, business interruption, loss of business
information, or any other pecuniary loss) arising out of the use of or inability to use this In-Hand, Inc. product,
even if In-Hand, Inc. has been advised of the possibility of such damages.
In-Hand BuyerQual Instructions
Thank you for purchasing BuyerQual. BuyerQual is a Palm Operating System application developed specifically
for real estate agents and mortgage loan officers. It is an easy to use software program for your Palm,
Handspring, Sony CLIE, or other handheld using the Palm Operating System. These programs are designed to
allow you to leave your calculator, notebook computer, planner, and pencil & paper at home.
This program provides a very powerful method of determining whether your homebuyers qualify for a specific
home purchase. You simply fill in some known figures and BuyerQual automatically calculates the buyers’
mortgage amount, monthly payment (PITI), loan-to-value, and their debt and housing ratios. All of your figures
and results are displayed on the same screen, so no more flipping around on your calculator trying to remember
what you information you’ve input. As you make any changes to your figures, BuyerQual automatically
recalculates the other figures. BuyerQual remembers the last figures you used and when you re-launch the
program it displays the numbers you last used. Unlike any other Palm of PC program, BuyerQual will calculate
the maximum home value your buyers can qualify for. Additionally, BuyerQual has also been designed for
Canadian real estate agents and incorporates a formula that accurately calculates Canadian mortgage
2.0 Downloading and Installing BuyerQual
2.1.1 In-Hand’s Palm programs may be downloaded from e-mail, internet websites, CD or floppy disks, or by
beaming from one Palm device to another (Beaming is discussed in a separate section of this manual).
Normally our programs are ordered online and distributed by e-mail. This subsection gives directions on
downloading In-Hand’s Palm programs however they are received. We cannot overemphasize that it is
very easy to download Palm programs.
2.1.2 First, ensure that you have “Palm Desktop” properly installed on your PC. Palm Desktop is the program
that comes with your Palm OS handheld and allows you to HotSync your Palm with your PC.
2.1.3 If you are downloading from e-mail, simply “click” on the PRC file (BuyerQual.prc).
2.1.4 If you are downloading from a CD or floppy disk, “click” on the name of the file.
2.1.5 If you are downloading from the internet, click on the program and you’ll see the below “File Download”
screen. In this example, BuyerQual.prc is being downloaded from the www.in-hand.com website.
Select from the two radio buttons to either open the file or save it to disk, tap “OK”, and the file will
download to whatever location on your PC that you specify.
2.1.6 Then, click on the program’s filename just like in paragraph 2.1.4.
2.2 Installing Your Program.
2.2.1 Once you click on the program’s name you will see the following “Install Tool” screen. If you have more
than one Username entered in your Palm Desktop program you must select the Username of the
person who’s Palm you want to load the files into. In this example, BuyerQual.prc will be loaded into
2.2.2 After clicking “OK” the Install Screen shown below will appear. “Click” on the “Done” button.
2.2.2 Now, the below screen will appear telling you that your Palm program is loaded successfully onto your
PC and is ready to download into your Palm OS device. “Click” “OK.” If you want to load any more
Palm programs during this session, go back and follow the instruction in paragraph 2.1. That way when
you HotSync your Palm and PC, all of your programs will load onto your Palm.
Please note that upon loading BuyerQual onto your handheld you are
provided a trial period in which to evaluate these programs (full version).
Once you decide to purchase BuyerQual you must purchase and register
the program through In-Hand’s website at www.in-hand.com. To the left
is the initial screen of BuyerQual before the Registration Code has been
inserted. Note that the program displays the user’s HotSync ID. When
you register your program with In-Hand you will be asked for your
HotSync ID so a registration code can be compiled and e-mailed to
permanently unlock your program. It’s critical that you provide In-Hand
this HotSync ID exactly like it’s shown on your handheld or the program
will not open.
3.0 About BuyerQual
3.1 BuyerQual gives you flexibility! This program will allow you to determine whether your homebuyers
qualify for buying a specific home and to play with various purchase scenarios. The main advantage to
using this program rather than a calculator is that all buyer information is shown on the screen at one
time, and this information is interactive. If you change a figure on the screen and tap the “Recalculate”
button, all pertinent fields will reflect your change – you don’t have to input all information over and over
again. If you only want to determine monthly housing payments, ignore the debt or income fields. With
BuyerQual’s “Max” tool the program automatically pre-qualifies your buyers on the spot.
3.2 BuyerQual gives you accuracy! Most Palm real estate programs only calculate monthly principal and
interest payments (PI) while ignoring monthly taxes, homeowners insurance, mortgage insurance, and
homeowners fee payments. Since mortgage underwriters consider the total PITI in housing and debt
ratios, these other programs will provide erroneous qualification and house payment information to
buyers. BuyerQual eliminates this situation by calculating the actual “total” monthly payment.
3.3 BuyerQual enhances professionalism! As you become familiar with using this program you will
appreciate how you always ask the right questions and get the answers which help you qualify buyers
for a home.
a. Devote time to your buyers, not to your calculator. Plug in the numbers as you interview your clients.
Don’t be concerned about having to put in one number before another, dividing one by another,
remembering whether or not you entered a percentage, what factor do I use for homeowners insurance,
and so forth. With BuyerQual enter numbers in any order – put the interest rate in first if you like or
enter it last, etc. Miss entering your buyer’s income? Look at the BuyerQual screen and you can see
what’s been entered and what hasn’t.
b. This tool ensures that you never miss asking your buyers a pertinent question.
c. Many agents use this tool when they show homes to potential homebuyers. After “inputting” the
homebuyers’ information, the only data needing updating is that on each individual home. After
changing that figure, tap on the “Recalculate” button and BuyerQual will recalculate the information for
that house so that you are able to provide your homebuyers with accurate on-the-spot information.
BuyerQual “remembers” the last information you used even if you go to other programs or shut off your
handheld. You can also save and print your information.
d. Other agents use BuyerQual when meeting clients at the office. Since many real estate agents share
an office with others it’s often necessary to meet with clients in a conference room, away from their
computer. By taking their handheld to the meeting they are able to easily work with their buyers.
3.4 BuyerQual Major Fields. BuyerQual includes In-Hand’s exclusive “Tap Magic” feature, which puts a
user manual right into your programs. By tapping on the text associated with the blank field, the
program will display a note telling you what information to insert. Below is a list of BuyerQual’s fields.
a. Years. Select the number of years from the pull down list. If you want to use a selection that is
different write it in the space. If in doubt, select “30” years.
b. Rate. Select the interest rate from the pull down list. If you desire a different rate, write it in.
c. Price. Enter the selling price of the home
d. Down. Select the percent of the down payment unless you know the exact amount. If you know
the amount the buyer will put down, write it in.
e. Mortgage. BuyerQual will calculate the amount of the mortgage within this field.
f. Monthly Debt. Enter the total monthly debt of the buyer. This figure should include only those
debts, which would appear on the buyers’ credit report (i.e., auto loans and/or leases, credit cards,
students loans, consumer loans, etc.). Do not use such items as insurance, utility payments, etc.
Use only the minimum monthly payments. With a married couple, use both spouses’ debts.
g. Income. Enter the gross (before taxes) income of the buyer or buyers, unless they are self-
employed. If buyers are self-employed, the income figure is the difference between their 1099
income and their deductions on Schedule C of their federal income tax form. Normally, self-
employed income is averaged over a two years period.
h. Taxes. Monthly property taxes are automatically calculated within BuyerQual, based upon the
home’s value and an annual tax rate factor. The default is set at 1.5%. To change this default, go
to the Options menu, and then to Preferences. Tapping on the Preferences takes you to the
Options screen where you can change the Annual Tax Rate factor. If you know the exact annual
property tax, you can include it on the Preferences screen and it will be added into the monthly PITI
calculation. Note: If you do not know your local tax rate obtain it from your local or county tax office,
a title or escrow company, or a real estate or mortgage company.
i. Insurance. Monthly homeowners insurance payments are also automatically calculated within
BuyerQual, based upon the amount of the mortgage and an annual insurance rate. The default
value in 0.5%. To change this default, go to the Options menu, and then to Preferences. Tapping
on the Preferences takes you to the Options screen where you can change the Insurance Rate
factor. If you know the exact annual amount, you can include it on the Preferences screen and it
will be added into the monthly PITI calculation. Note: to obtain an insurance rate contact a local
insurance agency – they can provide you a rate and/or projected annual premium.
j. PMI. PMI is the monthly mortgage insurance payment which homeowners pay if they don’t have at
least a 20% down payment on a home purchase (or 20% equity in the home on a refinance). PMI is
automatically calculated within BuyerQual based upon standard FNMA risk factors. The FNMA
factors are graduated in 5% increments dependent upon the amount of down payment. Using the
Preference screen you may insert any mortgage insurance factor you desire. However, enter it as a
percent rather than as a factor (i.e., 90 vs .90). If you know the exact monthly mortgage insurance
amount, you can enter it on the main screen and it will be added into the monthly PITI calculation.
On a non-conforming mortgage and some 100% LTV loans there is no mortgage insurance. If in
doubt on the mortgage insurance factor, contact a local bank or mortgage broker.
k. Details. Tapping on the Details button will show the total monthly mortgage payment, as well as
each individual part of the monthly payment.
l. LTV. LTV (Loan-To-Value) is the relationship between the amount of the mortgage loan and the
purchase price of the property expressed as a percentage. A LTV ratio of 90 means that a borrower
is borrowing 90% of the price of the property and paying 10% as a down payment. BuyerQual
automatically calculates this value from the purchase price and down payment amount.
m. HTI. HTI (House-To-Income) is the ratio of the monthly house payment versus monthly income,
and is expressed as a percentage. The desired HTI ratio is 28% or less, although most mortgages
no longer consider HTI as a qualifying factor.
n. DTI. DTI (Debt-To-Income) is the ratio of the total monthly debt (consumer debt plus house debt)
versus monthly income and is expressed as a percentage. With good credit a buyer can usually get
approved for a mortgage while having a 41% debt ratio, and in some cases buyers can get
approved with much higher DTI ratios. Non-conforming loans will allow higher debt ratios.
3.5 Using BuyerQual. While BuyerQual is designed to be used intuitively, the following instructions will get
you going and discuss various features designed into this program.
1. Tap on your hand 2. Click on the
held’s Application’s “BuyerQual” icon and
Launcher symbol. you are taken to the
You will see program program (Fig 3-2).
icons on the screen Note that the
(Figure 3-1). numbers have been
filled in. You enter
the numbers in rows
1-3 and let BuyerQual
calculate the rest.
Figure 3-1 Figure 3-2
3. Years, Rate, and 4. Figure 3-4 shows
Down fields use “Pick the Pick List for
Lists” for the most Interest Rate. This
common numbers. pick list provides
As shown in Figure interest rates from
3-3, select “30” 3% to 10% in 1/8
Years. Note: If you point increments. To
want to use loan year use rates not on the
numbers other than pick list, merely write
15 or 30, write them them in this field.
in this field. Figure 3-3 Figure 3-4
5. Note in Figure 3-2 5. The “Options”
that Taxes are $125 screen appears,
per month and we showing the factory
want to use a set defaults (Fig 3-6).
different factor. Tap Notice that the factor
on your PDA’s Menu for the “Annual Tax
key and the “Options” Rate” is 1.50 percent.
tab appears. Tap on Tap your stylus
“Preferences” as behind the 1.50 and
shown in Figure 3-5. move it backwards
Figure 3-5 erasing the “50”. Figure 3-6
7. Tap “OK” and 8. Now look at your
your “Annual Tax screen (Figure 3-8)
Rate” factor has been as compared to Fig
reset (Figure 3-7). 3-2. Your “Taxes”
This new factor will have changed from
remain your default $125.00 to $83.33
setting until you per month. Not only
change it. This figure that, but your buyer’s
also shows the housing and debt
program’s Canadian ratios (HTI & DTI)
selection capability. Figure 3-7 have been reduced. Figure 3-8
9. Figure 3-8 shows 10. To see the
the debt ratio (DTI) buyer’s monthly
as 22% but we want payment, go to the
to how much it really main BuyerQual
is. Tap the number screen (Fig 3-8) and
“22” and a “Details” tap on “Details”. The
screen will appear screen shown in
showing the exact Figure 3-10 will
debt ratio (Figure 3- appear, showing
9). each payment detail
Figure 3-9 and the total monthly Figure 3-10
11. Note the “Max” 12. You may select
button on the bottom one of two categories
right of figure 3-8. for a conventional
This button will loan, FHA, VA, or
calculate the you specify the debt
maximum home your ratio. You select the
buyers can afford. credit evaluation
Tap “Max” and the category based upon
screen in figure 3-11 your buyers’ answer.
Figure 3-11 Figure 3-12
13. To get the 14. The new main
closest to the screen after
maximum home determining the
value your buyers maximum home price
can afford you must your buyers’ should
manually cycle the qualify for. You’ve
screen 3 times by just pre-qualified
alternating between them. Don’t worry
the “Max” button on about the 32% HTI.
the main screen and Most loans no longer
the “OK” button on Figure 3-13 consider the housing Figure 3-14
this screen (fig 3-13). ratio.
15. Figure 3-15 16. Figure 3-16
shows the debt ratio shows additional
resulting from three Options available
cycles. A 41% is with BuyerQual. With
almost always a loan taxes and insurance
approval for buyers you may select a rate
with excellent credit. as we did in figure 3-
7, or you may select
an exact amount
(fee). If selecting a
Figure 3-15 fee, enter annual Figure 3-16
17. You can also 18. If you are dealing
select mortgage with a condo or PUD,
insurance options. BuyerQual has a
Using the FNMA Home Owner’s
setting provides Association (HOA)
automatic calculate- Fee feature. To
ions of PMI based on access it check mark
a 30-year convent- “HOA” on the Options
ional loan. You may screen. A pull down
specify the PMI rate menu appears:
for other loans. Figure 3-17 select amount and Figure 3-18
19. Now, when you
tap the “Details”
screen to see the
are included in the
total payment, and
within the home
4.0 Saving Files
4.1 BuyerQual files can be saved to your handheld’s Memo Pad application. While the following provide
directions for saving programs, our interface uses existing Palm Operating System software. Please contact
your handheld manufacturer concerning any problems or technical support issues.
4.2 Saving Files. The following steps illustrate how to save and retrieve BuyerQual files.
1. While within the 2. A “Save To
In-Hand BuyerQual, Memo” screen
tap on “Options” and appears (Figure 4-2).
then “Save To Fill in a file name in
Memo” (Figure 4-1). the “Identifier” field
tap “Show Memo”
and then “OK”.
Figure 4-1 Figure 4-2
3. The saved file 4. Scroll down in
appears within the your saved memo
Palm system’s (Figure 4-4) and
Memo Pad (Figure you’ll see that there
4-3). Note that your are two signature
saved file contains blocks and two date
the “Identifier” you blocks. If you print
assigned and a date this memo, these
stamp of the day you blocks will print at
saved the file. the bottom of your
Figure 4-3 form. Figure 4-4
5.0 Printing BuyerQual Files
5.1 BuyerQual can be printed from your Palm Desktop program, Microsoft Word for Windows, and Print Boy.
(For printing from other word processing programs, consult your user manual or contact your software
manufacturer. If the program is designed to work with the Palm Desktop system there will not be any
interface problems with BuyerQual). Note: While the following are directions for printing BuyerQual, we
interface with existing Palm Operating System and printer software, and hardware. Please contact your
handheld manufacturer, printer manufacturer, and/or printer software provider on any problems or technical
5.2 Printing from BuyerQual. The following are instructions for printing BuyerQual memo files from the Palm
Desktop, Microsoft Word for Windows, and PrintBoy.
a. Palm Desktop.
1. Open Palm Desktop Program on your PC.
2. Select the Memo Button.
3. Select the Category where saved memo is filed.
4. Select the saved memo file.
5. Select “File”.
6. Select “Print”.
7. In Print Screen under “Print Options”, select the appropriate “Selection” radio button.
8. Select “OK”.
b. Microsoft Word.
1. Open the Palm Desktop Program on your PC.
2. Select the Memo Button.
3. Select the Category where saved memo is filed.
4. Select saved memo file.
5. Drag memo file from “Memo Pad” (upper left on screen) onto “Word” icon on bottom right of
6. Microsoft Word should automatically launch with the memo imbedded. If Microsoft Word fails to
launch, consult your Microsoft Windows and Microsoft Word user manuals.
7. Select “File”.
8. Select “Print”.
9. Select “Page Range”.
10. Select “OK”.
c. PrintBoy. The following operations should be performed in accordance with the software
manufacturer’s instructions. Please contact the printer software manufacturer on any problems or
technical support issues.
1. Install PrintBoy onto your desktop computer.
2. HotSync to copy the necessary files onto your handheld.
3. Select your default printer on your handheld.
4. Select the appropriate printer driver on your handheld.
5. Go into the PrintBoy Shell application.
6. Tap “Memos” from the PrintBoy Shell application.
7. Locate the Memo you want to print and tap on it.
8. Point your handheld’s IR port towards the printer’s IR port.
9. Tap the “Print” button.
6 Beaming In-Hand BuyerQual
6.1 Palm Pilots, Handspring Visors, and other PDA's using the Palm Operating System have the capability
to “beam” programs to any other PDA using the Palm Operating System.
6.2 If a friend likes your BuyerQual program, you can transfer a trial version in a matter of seconds using
your PDAs' Infrared (IR) Port. On the Palm, the IR port is located on its far end. On the Handspring,
the IR port is located on its left side near the end.
6.3 When you're ready to beam the programs, first ensure that both handhelds IR ports are facing each
other and are located 4 to 39 inches apart and the path between both handhelds is free of obstacles. If
handhelds are less than 9 inches apart, sometimes the sending unit’s beam is reflected back to the
sender and the program is not received.
6.4 Before beaming files you need to ensure that the other person’s handheld is setup properly to receive
the “Beam”. Figures 6-1 and 6-2 show how to configure handheld devices to receive beamed files, and
Figures 6-3 and 6-4 show the procedures for beaming BuyerQual.
1. To configure a 2. Ensure that you
handheld to receive are in the “General”
beamed files, first go configuration of the
to the Applications “Preferences” screen
screen (Fig 6-1). (see upper right) of
Tap on the “Prefs” Fig 6-2. Go to the
icon (bottom left on last preference,
the screen). “Beam Receive” and
ensure it is “On”.
Figure 6-1 Figure 6-2
3. From within 4. Figure 6-4 shows
BuyerQual, tap on the Palm screen
the “Menu” symbol which appears when
(just below the you Beam aprogram
symbol) or the top of
the screen. Then,
tap on “Share Me”
and then “Click
Here” (Figure 6-3).
Figure 6-3 Figure 6-4