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									                                                                                                G3 Public Comment Period January-March 2006
                                                                                                        Summary of Indicator Changes




                                                                  G3 Draft Labour Practices and Decent Work Indicators

G2              G2 Indicator Wordings                  G3 Draft      G3 Draft Indicator Wordings/Reasonings                                       G3 Final indicator Wordings/Reasonings                             G3 Final
Numbering                                              Numbering                                                                                                                                                     Numbering
LA1             Breakdown of workforce, where        LA1             Breakdown of total workforce by employment type and by region.               Total workforce by employment type, employment contract, and LA1
                possible, by region/country, status                                                                                               region.
                (employee/non-employee), employment
                type (full time/part time), and by
                employment contract (indefinite or
                permanent/fixed term or temporary).                  The indicator text was simplified and details of how to define employment The break down by "employment contract" was reinstated based on
                Also identify workforce retained in                  type and other terms were placed in the protocol. Employment status is    comments. "Total " added for purposes of clarity.
                conjunction with other employers                     reflected in the breakdown of the workforce and type of employment
                (temporary agency workers or workers                 contract was deleted.

LA2             in co-employment relationships),
                Net employment creation and average  LA2             Total number and rate of employee turnover broken down by age                Total number and rate of employee turnover by age group,           LA2
                turnover segmented by region/country                 group and gender.                                                            gender, and region.
                                                                     The indicator was revised to focus on employee turnover, including an      Breakdown by “region” was reinstated in response to public
                                                                     absolute number as well as a percentage. Net employment creation was comments that aggregate data had limited use for analysis.
                                                                     not referenced since this can be calculated from using multiple years data
                                                                     from LA1. Breakdown by age and gender was requested as a basis for
                                                                     insight into changes in the demographics of the workforce. Geographic
                                                                     breakdown was deleted.



LA3              Percentage of employees represented LA4             Percentage of employees represented by independent trade union               Percentage of employees covered by collective bargaining           LA4
                by independent trade union                           organizations or covered by collective bargaining agreements.                agreements.
                organisations or other bona fide
                employee representatives broken down
                geographically,
                OR percentage of employees covered                   Bona fide employee representatives' was deleted from the indicator since “Represented by independent trade unions” deleted due to concerns
                by collective bargaining agreements                  the term was unclear, and the protocol explained the bais for analyzing  over the feasability of measurement and recommendations from
                broken down by region/country.                       independent unions.                                                      multiple stakeholder groups to focus on collective bargaining
                                                                                                                                              agreements.
LA4             Policy and procedures involving         LA5          Minimum notice period(s) and consultation and negotiation                Minimum notice period(s) regarding significant operational        LA5
                information, consultation, and                       practices with employees and/or their representatives regarding          changes, including whether it is specified in collective
                negotiation with employees over                      operational changes.                                                     agreements.
                changes in the reporting organisation’s
                operations (e.g. restructuring).

                                                                     The indicator was revised to focus on assessment that could show             Indicator focused on outcomes while procedures are captured by
                                                                     change year-to-year. Minimum notice periods were identified as a proxy       DMA. At the same time the wording was also made consistent with
                                                                     for other practices related to consultation with employees.                  the protocol requirements asking for "significant" changes only.


LA5 (deleted)   Practices on recording and notification Deleted      The indicator as originally written required a disclosure about the system
                of occupational accidents and diseases,              of rules applied to collecting health and safety statistics. This was seen
                and how they relate to the ILO Code of               as relevant primarily for the purposes of providing context to the data
                Practice on Recording and Notification               gathering under LA7. The indicator was deleted and incorporated into the
                of Occupational Accidents and                        protocol for LA7.
                Diseases.




                                                                                                                       1
                                                                                             G3 Public Comment Period January-March 2006
                                                                                                     Summary of Indicator Changes




                                                                G3 Draft Labour Practices and Decent Work Indicators

G2          G2 Indicator Wordings                     G3 Draft     G3 Draft Indicator Wordings/Reasonings                                      G3 Final indicator Wordings/Reasonings                                   G3 Final
Numbering                                             Numbering                                                                                                                                                         Numbering
LA6         Description of formal joint health and    LA6          Percentage of workforce represented in formal joint management-             Percentage of total workforce represented in formal joint                LA6
            safety committees comprising                           worker health and safety committees that help monitor and advise            management-worker health and safety committees that help
            management and worker                                  on occupational safety programs.                                            monitor and advise on occupational health and safety
            representatives and proportion of                                                                                                  programs.
            workforce covered by any such
                                                                   The indicator was revised to ask for measurable information that could      Indicator status changed to additional . "Total " added for clarity
            committees.
                                                                   show trends and changes over time.
LA7         Standard injury, lost day, and absentee   LA7          Rates of injury, occupational diseases, lost day's and absenteeism          Rates of injury, occupational diseases, lost day's, absenteeism LA7
            rates and number of work-related                       and number of work-related fatalities.                                      and total number of work-related fatalities, by region.
            fatalities (including sub-contracted
            workers).
                                                                   For purposes of consistency with the other indicators, the reference to Indicator further broken down by region to enable analysis that can
                                                                   "sub-contracted workers" was moved to the protocol and deleted from the take into account legislative differences ( e.g. definitions) that may
                                                                   text of the indicator. Occupational diseases was added to clarify the   affect the compilation of the statistics.
                                                                   scope of the indicator.
LA8         Description of policies or programmes     LA8          Education, training, counseling, prevention and risk-control                Education, training, counseling, prevention and risk-control             LA8
            (for the workplace and beyond) on                      programs in place for assisting workforce members, their families           programs in place to assist workforce members, their families,
            HIV/AIDS.                                              or community members affected by HIV/AIDS or other serious                  or community members regarding serious diseases.
                                                                   communicable diseases.
                                                                   The indicator was revised to provide more detail on the types of programs   The scope of the indicator was broadened to allow for reporting on all
                                                                   that disclosures should cover and enhance comparability of the              “serious diseases" regardless of whether communicable or not (such
                                                                   responses. A reference to "other communicable diseases" was added to        as HIV/AIDS, diabetes, etc).
                                                                   include this information where relevant, but it was recognized that
                                                                   HIV/AIDS had more of a generally applicable workplace/occupational
                                                                   dimension than other diseases and therefore should remain the focus on
LA9         Average hours of training per year per    LA11         Average hours of training per year per employee broken down by              Average hours of training per year per employee by employee              LA10
            employee by category of employee.                      employee category.                                                          category.

                                                                   Added the words "broken down" for purposes of consistency with other        No change. The words "broken down" deleted to streamline the
                                                                   indicators.                                                                 language.
LA10        Description of equal opportunity          Deleted      Agreed to delete because other performance measures in the labor
            policies or programmes, as well as                     section on topics such as composition of management, remuneration
            monitoring systems to ensure                           ratios, etc. demonstrate the presence/absence of equal opportunity. The
            compliance and results of monitoring.                  DMA will also provide general information on the approach to equal
                                                                   opportunity and diversity.




LA11        Composition of senior management and LA14              Composition of governance bodies and breakdown of employees                 Composition of governance bodies and breakdown of                        LA14
            corporate governance bodies (including                 per category according to gender, age group, minority group                 employees per category according to gender, age group,
            the Board of Directors), including                     membership, and other indicators of diversity.                              minority group membership, and other indicators of diversity.
            female/male ratio and other indicators
            of diversity as culturally appropriate.                The indicator was expanded to cover the composition of the workforce       No change.
                                                                   with a separate breakdown for governance bodies and the rest of the
                                                                   workforce. "As culturally appropriate" was deleted as redundant and
                                                                   unclear. The wording currently states "other indicators" and organizations
                                                                   will choose ones that are appropriate to their circumstances.




                                                                                                                     2
                                                                                           G3 Public Comment Period January-March 2006
                                                                                                   Summary of Indicator Changes




                                                              G3 Draft Labour Practices and Decent Work Indicators

G2          G2 Indicator Wordings                   G3 Draft     G3 Draft Indicator Wordings/Reasonings                                     G3 Final indicator Wordings/Reasonings                                 G3 Final
Numbering                                           Numbering                                                                                                                                                      Numbering
LA12        Employee benefits beyond those legally LA3           Minimum benefits provided to full-time employees, which are not            Benefits provided to full-time employees that are not provided         LA3
            mandated.                                            provided to temporary or part-time employees.                              to temporary or part-time employees, by major operations.

                                                                 It was unclear how to approach information gathering and compilation for Country/regional variations addressed by requesting benefits
                                                                 organizations operating in multiple countries. The indicator was revised to disaggregated by major operations rather than minimum applicable to
                                                                 seek information about the minimum benefits that are consistently offered all in the organization.
                                                                 by the organization regardless of where it operates. This would provide a
                                                                 more comparable and feasible measure.

LA13        Provision for formal worker             Deleted      Deleted and addressed through LA4 and governance disclosure items
            representation in decision-making or                 (e.g., item 4.4).
            management, including corporate
            governance.
LA14        Evidence of substantial compliance      LA9          Elements of occupational health and safety management approach.                                                                                   Deleted
            with the ILO Guidelines for                          (deleted)
            Occupational Health Management
                                                                 Indicator was revised to focus on programs in place to enable              Indicator deleted as the disclosure is covered by DMA.
                                                                 assessment of the robustness of the organization's approach to health
                                                                 and safety. Protocol provides information about the ILO Guidelines.
LA15        Description of formal agreements with LA10           Health and safety topics covered in formal agreements with trade           Health and safety topics covered in formal agreements with             LA9
            trade unions or other bona fide                      unions.                                                                    trade unions.
            employee representatives covering
            health and safety at work and
            proportion of the workforce covered by
            any such agreements.                                 Listing potential elements contained in agreements provides a more         No change.
                                                                 comparable basis for assessments.

LA16        Description of programmes to support    LA12         Programs for skills management and lifelong learning that support          Programs for skills management and lifelong learning that              LA11
            the continued employability of                       the continued employability of employees and assist them in                support the continued employability of employees and assist
            employees and to manage career                       managing career endings.                                                   them in managing career endings.
            endings.                                             The AG decided that LA16 and 17 indicators were closely related and        No change.
                                                                 should be merged into a single indicator.

LA17         Specific policies and programmes for   Deleted      Deleted and combined with LA16.
            skills management or for lifelong
            learning.

NEW          Ratios between the average           LA13           Ratio of average remuneration of men and women broken down by              Ratio of basic salary of men to women by employee category.            LA13
            remuneration of men and women                        employee category.
            designated in the same major employee
            category.                                            Several indicators cover various aspects of gender balance, but none       Indicator refocused on basic salary rather than average remuneration
                                                                 addressed the issue of pay equity.                                         as the latter is influenced by many factors including benefits. The
NEW         Percentage of employees receiving       LA14         Percentage of employees receiving regular performance and career           words "broken down" were deleted to streamline the language.
                                                                                                                                            Percentage of employees receiving regular performance and            LA12
            regular performance and career                       development review .                                                       career development reviews.
            development review.
                                                                 This indicator covers a common and measurable practice in human              No change
                                                                 resource that is relevant for developing further skills in employees, but is
                                                                 not covered under the existing indicators on training and lifelong learning.




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                                                                  G3 Public Comment Period January-March 2006
                                                                          Summary of Indicator Changes




                                          G3 Draft Labour Practices and Decent Work Indicators

G2          G2 Indicator Wordings   G3 Draft    G3 Draft Indicator Wordings/Reasonings                      G3 Final indicator Wordings/Reasonings   G3 Final
Numbering                           Numbering                                                                                                        Numbering




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                                                              G3 Public Comment Period January-March 2006
                                                                      Summary of Indicator Changes




                                                                                         G3 Draft Human Rights Indicators
G2 Numbering   G2 Indicator Wordings                G3 Draft           G3 Draft Indicator Wordings/Reasonings
                                                    Numbering
HR1            Description of policies, guidelines, Deleted            Deleted since the policy coverage of this indicator now is addressed in
               corporate structure, and                                the DMA and incidents are covered by other HR indicators.
               procedures to deal with all aspects
               of human rights relevant to
               operations, including monitoring
               mechanisms and results.


HR2            Evidence of consideration of         HR1                Percentage of significant investment agreements that include
               human rights impacts as part of                         human rights clauses or that underwent human rights screening.
               investment and procurement
               decisions, including selection of                       This indicator was revised to focus on investment decisions and HR2 in
               suppliers/contractors.                                  the G3 addresses human rights in procurement and supplier relations.
                                                                       The phrase "evidence of consideration" required clarification and
                                                                       screening was identified as a concrete form of evidence.

HR3            Description of policies and        HR2                  Percentage of major suppliers and contractors that underwent
               procedures to evaluate and                              screening on human rights.
               address human rights performance
               within the supply chain and
               contractors, including monitoring                       Policy elements of this indicator are addressed in the DMA and the
               systems and results of monitoring.                      indicator was revised to focus on measurable performance related to
                                                                       procurement and supplier management.
HR4            Description of global policy and     HR4                Incidents of discrimination.
               procedures/programmes
               preventing all forms of
               discrimination in operations,
               including monitoring systems and                        Revised to focus on results as DMA covers policy. Reporting of incidents
               results of monitoring                                   were identified as the method for measuring performance. The protocol
                                                                       asks for "all forms of discrimination" and not just discrimination affecting
                                                                       employees.
HR5             Description of freedom of           HR5                Incidents of violations of freedom of association and collective
               association policy and extent to                        bargaining.
               which this policy is universally
               applied independent of local laws,
               as well as description of
               procedures/programmes to
               address this issue.




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                                                            G3 Public Comment Period January-March 2006
                                                                    Summary of Indicator Changes




HR5             Description of freedom of           HR5
                                                                                      G3 Draft Human Rights Indicators
               association policy and extent to
G2 Numbering   G2 Indicator Wordings
               which this policy is universally     G3 Draft         G3 Draft Indicator Wordings/Reasonings
               applied independent of local laws,   Numbering
               as well as description of                             Revised to focus on results as DMA covers policy. Reporting of incidents
               procedures/programmes to                              were identified as the method for measuring performance. "Collective
               address this issue.                                   bargaining" was added to the indicator text since this concept is
                                                                     interlocked with freedom of association.
HR6            Description of policy excluding     HR6               Incidents of child labor.
               child labour as defined in ILO
               Convention 138 and extent to
               which this policy is visibly stated
               and applied, as well as procedures/
               programmes to address this issue,                     Changed to focus on results as DMA covers policy. Reporting of incidents
               including monitoring systems and                      were identified as the method for measuring performance.
               results of monitoring.

HR7            Description of policy to prevent       HR7            Incidents of forced or compulsory labor.
               forced and compulsory labour and
               extent to which this policy is visibly
               stated and applied, as well as
               description of procedures/
               programmes to address this issue,                     Revised to focus on results as DMA covers policy. Reporting of incidents
               including monitoring systems and                      were identified as the method for measuring performance.
               results of monitoring.
HR8            Employee training on policies and HR3                 Type of employee training on policies and procedures concerning
               practices concerning all aspects of                   aspects of human rights relevant to operations, including number of
               human rights relevant to                              employees trained.
               operations.                                           The words "type of" were added to clarify the nature of the disclosure
                                                                     expected. Numbers of employees trained was included as a measure of
                                                                     results.

HR9            Description of appeal practices,     HR8              Procedures for complaints and grievances filed by customers,
               including, but not limited to,                        employees, and communities concerning human rights, including
               human rights issues.                                  provisions for non-retaliation.
                                                                     HR 9, 10 and 13 all addressed aspects of grievances and were merged.
                                                                     The term "appeals" is addressed in the protocol as an element of
                                                                     procedures.




                                                                                 6
                                                              G3 Public Comment Period January-March 2006
                                                                      Summary of Indicator Changes




                                                                                        G3 Draft Human Rights Indicators
G2 Numbering     G2 Indicator Wordings                 G3 Draft        G3 Draft Indicator Wordings/Reasonings
                                                       Numbering
HR10 (deleted)   Description of non-retaliation                        The indicator has been merged with HR 8.
                 policy and effective, confidential
                 employee grievance system
                 (including, but not limited to, its
                 impact on human rights)
HR11             Human rights training for security    HR9             Percentage of security personnel trained in the organization's
                 personnel.                                            polices or procedures regarding human rights


                                                                       The indicator was revised to focus on results.

HR12             Description of policies, guidelines, HR10             Incidents involving rights of indigenous people.
                 and procedures to address the
                 needs of indigenous people.                           Revised to focus on results as DMA covers policy. Reporting of incidents
                                                                       were identified as the method for measuring performance.



HR13             Description of jointly managed                        The indicator was merged with HR8.
                 community grievance
                 mechanisms/authority.

HR14             Share of operating revenues from Deleted              Deleted because the economic indicators now include various measures
                 the area of operations that are                       related to local economic contributions.
                 redistributed to local communities.




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                                                                                       G3 Public Comment Period January-March 2006
                                                                                               Summary of Indicator Changes




icators
          G3 Final indicator Wordings/Reasonings                                       G3 Final
                                                                                       Numbering




          Percentage and total number of significant investment agreements             HR1
          that include human rights clauses or that underwent human rights
          screening.
          Requirement for absolute number in addition to percentage was added
          to the indicator wording.



          Percentage of significant suppliers and contractors that have                HR2
          undergone screening on human rights and actions taken.


          Scope of the indicator broadened to ask for actions taken to improve
          conditions. " Major" replaced by "significant" for clarity and consistency
          with usage in other parts of the Guidelines.
          Total number of incidents of discrimination and actions taken.               HR4



          Scope of the indicator was broadened to ask for actions taken to improve
          conditions to better reflect approach endorsed under the ILO Tripartite
          Declaration and OECD Guidelines. "Total number of" added for reasons
          of consistency with the content of the protocol requirements and for
          cliarty.
          Operations identified in which the right to exercise freedom of          HR5
          association or collective bargaining may be at significant risk, and
          actions taken to support these rights.




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                                                                                   G3 Public Comment Period January-March 2006
                                                                                           Summary of Indicator Changes




                                                                                   HR5
icators
          G3 Final indicator Wordings/Reasonings                                   G3 Final
                                                                                   Numbering
          Indicator was refocused on assessing risks and identifying positive
          actions taken on this issue. Incidents were considered an unreliable and
          potentially misleading measure by many public comment responses, and
          feedback indicated a greater interest in how an organization identified
          and responded to risks.as having significant risk for incidents of child HR6
          Operations identified
          labor, and measures taken to contribute to the elimination of child
          labor.


          Indicator was refocused on assessing risks and identifying positive
          actions taken on this issue. Incidents were considered an unreliable and
          potentially misleading measure by many public comment responses, and
          feedback indicated a greater interest in how an organization identified
          Operations identified as having significant risk for incidents of        HR7
          forced or compulsory labor, and measures taken to contribute to
          the elimination of forced or compulsory labor.


          Indicator was refocused on assessing risks and identifying positive
          actions taken on this issue. Incidents were considered an unreliable and
          potentially misleading measure by many public comment responses, and
          Total hours of employee training on policies and procedures                HR3
          concerning aspects of human rights that are relevant to operations,
          including the percentage of employees trained.
          Indicator changed to focus on the amount of training as best proxy for
          quality of training. Additionally, indicator now asks for percentage of
          employees trained rather than absolute number since it better reflects the
          extent to which the workforce has been trained.
                                                                                     Deleted



          Indicator deleted due to DMA coverage of procedures disclosures.




                                                                                                       9
                                                                                     G3 Public Comment Period January-March 2006
                                                                                             Summary of Indicator Changes




icators
          G3 Final indicator Wordings/Reasonings                                     G3 Final
                                                                                     Numbering




          Percentage of security personnel trained in the organization's             HR8
          polices or procedures concerning aspects of human rights that are
          relevant to operations.
          Revised to focus on training that related directly to aspects of human
          rights relevant to the organizatin's activities as opposed to general
          Total number of incidents of violations involving rights of                HR9
          indigenous people and actions taken.
          Scope of the indicator was broadened to ask for actions taken to improve
          conditions. "Total number of" added for reasons of consistency with the
          protocols requirements and clarity of the language.




                                                                                                         10
                                                                             G3 Public Comment Period January-March 2006
                                                                                     Summary of Indicator Changes




                                                                                                                       G3 Draft Society Indicators
G2          G2 Indicator Wordings                                                        G3 Draft  G3 Draft Indicator Wordings/Reasonings
Numbering                                                                                Numbering
SO1         Description of policies to manage impacts on communities in areas          SO1              Programs and practices for assessing and managing the impacts of
            affected by activities, as well as description of procedures/programmes to                  operations on communities, including entering, operating and exiting.
            address this issue, including monitoring systems and results of
            monitoring.                                                                                 The indicator was revised to address the programs and practices commonly
                                                                                                        applied across an organization's operations at various stages of the relationship
                                                                                                        with the community. The majority of actual impacts would be reflected by
SO2         Description of the policy, procedures/management systems, and                SO2            disaggregating other indicator data (e.g., prevent corruption.down by geographic
                                                                                                        Extent of training and risk analysis to breaking emissions
            compliance mechanisms for organisations and employees addressing
            bribery and corruption.




                                                                                         SO3            Actions taken in response to instances of corruption.

                                                                                                        The original indicator was replaced by two indicators meant to capture positive
                                                                                                        programs (training and implementation of risk management practices) and
                                                                                                        negative results in terms of instances of corruption. These both addressed
                                                                                                        elements of the existing indicator, but with greater clarity and comparability.
SO3         Description of policy, procedures/management systems, and compliance         SO4            Participation in public policy development and lobbying.
            mechanisms for managing political lobbying and contributions.
                                                                                                        The indicator was revised to focus on the activity taken during the reporting period
                                                                                                        related to public policy development. This was deemed as the underlying intention
                                                                                                        of the original indicator and more relevant and specific than descriptions of
                                                                                                        management systems.
SO4         Awards received relevant to social, ethical, and environmental               Deleted        The indicator was deleted as difficult to compare and apply consistently as a
            performance.                                                                                measure of performance since the conditions and standards underlying awards
                                                                                                        vary significantly. The DMA includes an element for disclosure of awards received
                                                                                                        as part of establishing context for performance information.
SO5          Amount of money paid to political parties and institutions whose prime      SO5            Total value of contributions to political parties or related institutions broken
            function is to fund political parties or their candidates.                                  down by country.
                                                                                                        Indicator text was rewritten to clarify expectations.




SO6         Court decisions regarding cases pertaining to anti-trust and monopoly        SO6            Instances of legal actions for anti-competitive behavior, anti-trust, and
            regulations.                                                                                monopoly practices and their outcomes.




                                                                                                   11
                                                                         G3 Public Comment Period January-March 2006
                                                                                 Summary of Indicator Changes




                                                                                                                   G3 Draft Society Indicators
G2
SO6         G2 Indicator Wordings
            Court decisions regarding cases pertaining to anti-trust and monopoly    G3
                                                                                     SO6Draft       G3 Draft Indicator Wordings/Reasonings
Numbering   regulations.                                                             Numbering
                                                                                                    SO6 and SO7 were merged on the basis that both related primarily to legal issues
                                                                                                    around market practices. The wording of the merged indicator was revised to
                                                                                                    focus on identifying incidents and outcomes in the reporting period related to anti-
                                                                                                    competitive behavior.
SO7         Description of policy, procedures/management systems, and compliance     Deleted        The indicator was merged with SO6.
            mechanisms for preventing anti-competitive behaviour.


NEW




                                                                                               12
                                                                                            G3 Public Comment Period January-March 2006
                                                                                                    Summary of Indicator Changes




G3 Final Indicator Wordings/Reasonings                                                      G3 Final
                                                                                            Numbering
Nature, scope, and effectiveness of any programs and practices that assess and SO1
manage the impacts of operations on communities, including entering,
operating, and exiting.
Indicator wording has undergone minor changes for consistency with the protocol.



Percentage and total number of business units analyzed for risks related to                 SO2
corruption.

Percentage of employees trained in organization’s anti-corruption policies and              SO3
procedures.

Indicator was split into two separate indicators to ensure clarity about the focus of the
indicator(s). Wording of each indicator underwent minor changes for consistency
Actions protocols.response to incidents of corruption.
accros taken in                                                                             SO4

"Instances" changed to "incidents" for consistency with other indicators.




Public policy positions and participation in public policy development and                  SO5
lobbying.
Indicator wording was made consistent with protocol.




Total value of financial and in-kind contributions to political parties, politicians,       SO6
and related institutions by country.
Indicator wording was made consistent with protocol and word “politicians” added to it
as it was consitent with the indicator intent. The words "broken down" deleted to
streamline the language.

Total number of legal actions for anti-competitive behavior, anti-trust, and                SO7
monopoly practices and their outcomes.




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                                                                                    G3 Public Comment Period January-March 2006
                                                                                            Summary of Indicator Changes




G3 Final Indicator Wordings/Reasonings                                              G3
                                                                                    SO7Final
                                                                                    Numbering
"Instances" changed to "incidents" for consistency with other indicators. Wording
"total number of" added for consistency with the protocol.




Monetary value of significant fines and total number of non-monetary sanctions SO8
for non-compliance with laws and regulations.
Moved from the DMA on the basis that it more resembles an indicator than a DMA
disclosure.




                                                                                                        14
                                                               G3 Public Comment Period January-March 2006
                                                                       Summary of Indicator Changes




                                                     G3 Draft Product Responsibility Indicators
G2 Numbering   G2 Indicator Wordings                                                  G3 Draft       G3 Draft Indicator Wordings/Reasonings
                                                                                      Numbering
PR1            Description of policy for preserving customer health and safety        PR1            Procedures for improving health and safety across the life cycle of
               during use of products and services, and extent to which this policy                  products and services.
               is visibly stated and applied, as well as description of
               procedures/programmes to address this issue, including monitoring
               systems and results of monitoring.                                                    General policy on product responsibility is covered by the DMA and the
                                                                                                     indicator was revised to focus the procedures in place for ensuring the
                                                                                                     health and safety of the use of the product or service.
PR2            Description of policy, procedures/management systems, and          PR3                Procedures for product and service information and labeling.
               compliance mechanisms related to product information and labeling.


                                                                                                     The indicator was revised on the same basis as PR1 to provide
                                                                                                     information on organization's procedures to address customers' and
                                                                                                     other stakeholder’s informational needs. Term “services” has been
                                                                                                     included in the indicator text.
PR3            Description of policy, procedures/management systems, and              PR8            Percentage of customer data covered by the data protection
               compliance mechanisms for consumer privacy.                                           procedures.
                                                                                                     The indicators were revised to separate protection of data and protection
                                                                                                     of privacy. This indicator was revised to provide a comparable measure
                                                                                                     of actions to protect data and PR9 addresses customer privacy. Overall
                                                                                                     policy is covered by the DMA.
PR4            Number and type of instances of non-compliance with regulations        PR2            Number and type of instances of non-compliance with regulations
               concerning customer health and safety, including the penalties and                    concerning health and safety effects of products and services.
               fines assessed for these breaches.


                                                                                                     H&S aspects of a products or services are not important only for end
                                                                                                     users, but also for those involved in their distribution and servicing and
                                                                                                     the indicator was therefore broadened to include distribution, servicing
                                                                                                     and use. Penalties and fines are covered by the DMA.
PR5            Number of complaints upheld by regulatory or similar official bodies Deleted          The indicator was deleted due to significant overlap with PR4. There was
               to oversee or regulate the health and safety of products and services.                an attempt to rework it but it was found to add limited value.


PR6            Voluntary code compliance, product labels or awards with respect to Deleted           The indicator was deleted as there are too many different types and
               social and/or environmental responsibility that the reporting                         underlying systems for product labels to allow for comparability. This
               organization is qualified to use or has received.                                     aspect may be better addressed in sectoral supplements.




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                                                             G3 Public Comment Period January-March 2006
                                                                     Summary of Indicator Changes




                                                   G3 Draft Product Responsibility Indicators
G2 Numbering   G2 Indicator Wordings                                               G3 Draft        G3 Draft Indicator Wordings/Reasonings
                                                                                   Numbering
PR7            Number and type of instances of non-compliance with regulations     PR4             Number and type of instances of non-compliance with regulations
               concerning product information and labelling, including any                         concerning product and service information and labeling.
               penalties or fines assessed for these breaches.

                                                                                                   The term "services” was added to the indicator text. Penalties and fines
                                                                                                   are covered by the DMA.

PR8            Description of policy, procedures/management systems, and           PR5             Procedures related to customer satisfaction, including results of
               compliance mechanisms related to customer satisfaction, including                   surveys measuring customer satisfaction.
               results of surveys measuring customer satisfaction. Identify
               geographic areas covered by policy.
                                                                                                   The indicator was revised to focus on procedures and results. Overall
                                                                                                   policies on product responsibility are now covered in the DMA.
PR9            Description of policies, procedures/management systems, and         PR6             Procedures and programs for adherence to laws, standards and
               compliance mechanisms for adherence to standards and voluntary                      voluntary codes related to marketing communications including
               codes related to advertising.                                                       advertising, promotion and sponsorship.

                                                                                                   The indicator provides a measure of proactive efforts to apply standards.
                                                                                                   The indicator was reworded around the term "marketing
                                                                                                   communications" to better communicate the intent. Advertising,
                                                                                                   promotion, and sponsorships are all types of marketing communications.
                                                                                                   Overall policies on product responsibility are captured in the DMA.

PR10           Number and types of breaches of advertising and marketing           PR7             Number and types of instances of non-compliance with regulations
               regulations.                                                                        concerning marketing communications including advertising,
                                                                                                   promotion and sponsorship.

                                                                                                   The indicator wording and the types of information requested were
                                                                                                   changed to be consistent with other similar indicators.


PR11           Number of substantiated complaints regarding breaches of            PR9             Number of substantiated complaints regarding breaches of
               consumer privacy.                                                                   customer privacy.




                                                                                   16
                                                            G3 Public Comment Period January-March 2006
                                                                    Summary of Indicator Changes




                                                   G3 Draft Product Responsibility Indicators
PR11           Number of substantiated complaints regarding breaches of         PR9
G2 Numbering   G2 Indicator Wordings                                             G3 Draft         G3 Draft Indicator Wordings/Reasonings
               consumer privacy.
                                                                                 Numbering
                                                                                                  It was agreed to replace the term “consumer” with the term “customer”
                                                                                                  throughout the PR indicators to include organization-to-organization
                                                                                                  relationships.
NEW




                                                                                17
                                                                             G3 Public Comment Period January-March 2006
                                                                                     Summary of Indicator Changes




G3 Final Iindicator Wordings/Reasonings                                      G3 Final
                                                                             Numbering
Life cycle stages in which health and safety impacts of products             PR1
and services are assessed for improvement, and percentage of
significant products and services categories subject to such
procedures.
Indicator wording was changed to better reflect the protocol.


Type of product and service information required by procedures,              PR3
and percentage of significant products and services subject to
such information requirements.

Indicator wording was changed to better reflect the protocol.




                                                                             Deleted

The indicator was deleted due to lack of relevance, comparability and
feasibility.



Total number of incidents of non-compliance with regulations and             PR2
voluntary codes concerning health and safety impacts of products
and services, by type of outcomes.


Compliance with voluntary codes was added to the scope of the
indicator. "Instances" changed to "incidents" for purposes of consistency.
Indicator wording was changed to better reflect the protocol
requirements and consistency across protocols.




                                                                                                 18
                                                                           G3 Public Comment Period January-March 2006
                                                                                   Summary of Indicator Changes




G3 Final Iindicator Wordings/Reasonings                                    G3 Final
                                                                           Numbering
Total number of incidents of non-compliance with regulations and           PR4
voluntary codes concerning product and service information and
labeling, by type of outcomes.

Compliance with voluntary codes was added to the scope of the
indicator. "Instances" changed to "incidents" for consistency with other
protocols. Indicator wording was changed to better reflect the protocol
requirements and consistency across protocols.
Practices related to customer satisfaction, including results of           PR5
surveys measuring customer satisfaction.


Indicator wording was changed to better reflect the protocol.

Programs for adherence to laws, standards, and voluntary codes             PR6
related to marketing communications, including advertising,
promotion, and sponsorship.

Indicator wording was changed to better reflect the protocol.




Total number of incidents of non-compliance with regulations and           PR7
voluntary codes concerning marketing communications, including
advertising, promotion, and sponsorship, by type of outcomes.

Compliance with voluntary codes was added to the scope of the
indicator. "Instances" changed to "incidents" for purposes of consistency.
Indicator wording was changed to better reflect the protocol
requirements and consistency across protocols.
Total number of substantiated complaints regarding breaches of             PR8
customer privacy and losses of customer data.




                                                                                               19
                                                                   G3 Public Comment Period January-March 2006
                                                                           Summary of Indicator Changes




                                                                   PR8
G3 Final Iindicator Wordings/Reasonings                            G3 Final
                                                                   Numbering
Indicator wording was changed to better reflect the protocol
requirements and consistency across protocols.


Monetary value of significant fines for non-compliance with laws   PR9
and regulations concerning the provision and use of products and
services.
Moved from the DMA into the indicators.




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