Manage Creative Team Projects How To by jsa35579

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									                                        Topics
                                        • Current State of E-Learning at Wendy’s
                                        • Demo Challenge
                                        • E-Learning Challenges / Strengths
Collaborative
                                        • 2009 Approach
e-Learning Methodology:                 • 3 Questions You Should Consider
Design, Develop &                       • Basic PM Tools Using MS Excel
Manage Your Projects                    • Lessons Learned / Best Practices
                                        • Accomplishments
Coley O’Brien                            • Q&A
National Director of Operations Training
Wendy’s International



                                                                              1
Current State of E-Learning at Wendy’s
                             Overview

                             • Initiated E-Learning strategy Q3 2007

                             • Target Audience = Crew, Managers,
                               Multi-Unit Operators, Corporate

                             • Majority of E-Learning in restaurants

                             • Use formal Learning Mgt System

                             • Approx 50k active users (will 2x in 2010)

                             • Developed approx 120 custom
                               E-Learning courses in last 15 months

                             • Use internal resources and vendor
                               partners for design / development


                             Fast Facts

                             • Avg 2250 course completions per day

                             • Avg course duration is approx 20 min


                                                                       2
E-Learning Challenges / Strengths
                                                                     2008 Challenges
                          7 Internal Resources
                                  Pre-
                               Storyboard

                 Ongoing                         Alpha               • Mix of E-Learning development
                Evaluation                     Storyboard              experience on internal team

                                                                     • Too many courses to build in too short
                                                                       of time to do completely internally

  Course Live
                                                            Alpha    • Spanish translation for all crew courses
                                                            Course

                                                                     • Needed to identify vendor partners

                                                                     • Available budget would require creative
                                                                       approach to complete development

     Gold                                                   Alpha    • Project Mgt discipline lacking
    Course                                                  Review

                                                                     Strengths

                                                                     • Established solid methodology
                  Beta                            Beta
                 Review                        Storyboard            • Adhered to standards and use of templates
Limited Budget                   Beta
                                Course
                                            90 courses (2x)          • Abundance of SMEs and existing
                                                                       content to leverage


                                                                                                                  3
2009 Approach
                                         Hybrid Methodology

                                         • Internal team focused on upfront design,
      Internal                             including HLD and storyboard
                        Vendor
       Team
                                         • Vendors focused on development

                                         • Partner in review and final QA processes
     Pre Storyboard     Alpha Course
                                         • Internal team responsible for
                                           implementing course into LMS
    Alpha Storyboard   Beta Storyboard


     Reviews / QA       Beta Course      Pragmatic Project Mgt

                                         • Shifted from MS Project to MS Excel
     Course Launch      Gold Course
                                         • Created 1-pg project checklist

                                         • Created master curriculum portfolio




                                                                                  4
3 Questions You Should Consider




                                  5
How Will You Share Files?
                            How Will You Share Files?
                            • Thousands of files, many large in size
                            • Security and limited access
                            • Speed and ease of use
                            • Course links with absolute paths




                                                                       6
How Will You Review and QA Courses
                           How Will You Share Files?
                           • Thousands of files, many large in size
                           • Security and limited access
                           • Speed and ease of use
                           • Course links with absolute paths



                           How Will You Review & QA?
                           • Limit number of handoffs
                           • Limit time to enable reviews
                           • Make easy for reviewers
                           • Keep separate from production courses




                                                                      7
How Will You Publish Courses?
                                How Will You Share Files?
                                • Thousands of files, many large in size
                                • Security and limited access
                                • Speed and ease of use
                                • Course links with absolute paths



                                How Will You Review & QA?
                                • Limit number of handoffs
                                • Limit time to enable reviews
                                • Make easy for reviewers
                                • Keep separate from production courses



                                How Will You Publish Courses?
                                • Gold files . . . who makes final changes?
                                • Are all publish settings in place?
                                • Avoid last-minute issues with launch




                                                                           8
Basic Project Mgt Tools Using MS Excel
                             Project Checklist - Requirements

                             • 1 page

                             • List key steps and outputs

                             • Status = Blank / In Progress / Done

                             • Only dates for deliverables / milestones

                             • Clearly show resource responsibilities

                             • Link to broader portfolio



                             Project Portfolio - Requirements

                             • Show total progress in one view

                             • Provide course-level details

                             • Include automation for regular updating




                                                                          9
Lessons Learned and Best Practices
                            Lessons Learned

                            • Spend ample time early on to discuss
                              standards and key questions in detail

                            • Clearly define who the Project Mgr is

                            • Consistently reinforce the use of the
                              tools you’ve put in place

                            • Maintain flexibility from both directions

                            Best Practices

                            • Test multiple vendors upfront

                            • Establish process for tracking vendor
                              resource utilization (hrs and $s)

                            • Involve vendors in regular team mtgs

                            • Empower vendor to interact directly with
                              SMEs and target audience

                            • Let vendors manage review site


                                                                          10
2009 Accomplishments by the Numbers

                                                    300,000




                                          100,000


                                 4500

               95        100
     40

  Course Hrs        Courses             Course Files

          % Milestones         Vendor Hrs        Completions
           Achieved
coley_obrien@wendys.com



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