9th September 2003 -

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9th September 2003 - Powered By Docstoc

Title:           IBG Meeting
Date & Time:     9 September 2003 @ 10.00am Venue: HSBC, 8 Canada Sq, London
In attendance:   Chris Hargreaves
                 Anne Tyndall
                 (Allied Irish Banks Group)
                 John Kersey
                 (BACS Limited)
                 Dominic Whittle
                 (Bank of England)
                 Sean Corrigan
                 (Bank of Ireland)
                 Ken Fentie
                 Darren Evans
                 (National Australia Group Europe)
                 Graeme Anderson
                 Kevin Kenny
                 (Irish Life)
                 Ray Wilson
                 Brian Newbury
                 David Raymond
                 (Abbey National)
                 Nick Monnery
                 (Royal Bank of Scotland Group)
                 Andrew Hill
                 (Co-operative Bank)
                 Darren Honeyford

Circulation:     IBG Member Attendees
No.   Minute/Action                                                    By whom,

Apologies were received from:
Jim Murray (RBS)
Emily Nicholls (Bank of Ireland)
Teresa Isaacs (Lloyds TSB)
Paul Barks (Cheltenham & Gloucester)
David Moore (Alliance & Leicester)
Stuart Crew (Lloyds TSB)
Aubrey Carter (Abbey National (Retired)

1     Minutes of the Meeting of 10 June 2003
      The minutes were agreed as an accurate account of the
2     Matters Arising
      Several matters arising were Agenda items.
2.1   SHEiiBA
      Many members continued to express disappointment with
      SHEiiBA balanced against recognition that it was an
      “input/output” issue. There was general agreement in the group
      that SHEiiBA was not as good as it might be and we should
      continue to communicate our needs to the provider. Dominic
      Whittle has agreed to call a meeting including Ray               DMW
      Wilson to discuss the IBG needs directly with SHEiiBA. Some
      of the banks representatives confirmed that they will be
      reviewing the cost benefit of SHEiiBA at the end of the year.
2.2   Issues concerning the constitution remain with Graeme            GA
      Anderson (RBS).

3   Branch Manager Training (Brian Newbury)
    The meeting opened with a presentation from Brian Newbury,
    supported by Roger Banks of CHSS, concerning Branch
    Manager’s competencies. Brian Newbury outlined the basis and
    rationale for his document and the feedback that had
    been received. It was accepted that it would not be possible
    for this initiative to exactly meet the needs of each of the
    representative banks. On conclusion of the presentation it was
    generally agreed that the product was near enough to sign-off
    CHSS from this stage of the work. It was agreed that the matter
    would be discussed at the December meeting based on
    experiences from each of the respective banks, in introducing
    this into the business. Graeme Anderson, Royal Bank of
    Scotland, confirmed that he had separately appointed CHSS to
    assist them with a training programme for Branch Managers.
    This item was addressed in advance of the remainder of the
    meeting and on completion Brian Newbury and Roger Banks left
    the meeting.

4   HSE - Tackling Stress Management Standards
    (John Kersey)
    John Kersey tabled an item concerning the new Stress
    Guidance documents published by the HSE. With few
    exceptions representative banks were considering this. Several
    banks had already elected to build in the required data
    catchment within attitude surveys to establish if they met criteria.
    Graeme Anderson, Royal Bank of Scotland, is looking at
    external providers for the provision of attitude surveys, which
    would include statistical analysis based on the HSE guidance.
    Jim Murray has been invited by the HSE to participate in a
    workshop discussion on 26 September and has invited any
    comments to be passed through him for discussion at this event.
    Anne Tyndall, AIB, stated that bullying remains a principle
    problem within this domain and would be receiving special
    attention. Chris Hargreaves stated that the HSBC line remained
    that stress management was an integrated part of good
    management. He went on to outline
    that prevention of stress was not a separate subject from good
    basic management techniques and HSBC remained committed
    to that form of integration.

5   No Smoking Policy (Anne Tyndall)
    Legislation in Ireland due to come into force in January 2004 will
    require by law that work places are non-smoking. It is currently
    unclear whether this will extend to the site perimeter or purely the
    buildings. Chris Hargreaves shared with the group the HSBC
    experience of 1992, where they banned smoking from all
    premises over a three-year period. He elaborated that it was
    done in conjunction with support lines, including “quit line”,
    counselling, pamphlets and advertising. Nick Monnery outlined
    the experience of the RBS when they instigated a no smoking
    ban with a much shorter lead-time. He stated that the expected
    fallout did not materialise and that employer relations were not
    strained as much as had been anticipated. A general
    discussion ensued and some of the wider aspects of smoking
    policies were discussed, including threats to personal security
    (informal external smoking areas), the need for clear guidance to
    managers on time spent away smoking.

6   ATM’s Risk Assessment Process (Darren Honeyford)
    Darren Honeyford, Co-operative Bank, is currently considering
    the issues surrounding the installation, siting and servicing of
    ATMs. He asked the group whether any other organisations had
    policies, procedures or guidance in place. Graeme Anderson,
    RBS, confirmed that NCR undertake their servicing and
    previously security/safety risk assessment had indicated that
    servicing was a two-person undertaking. Of late this has been
    set aside and one person working is permitted. It was agreed
    that security and violence to staff were the predominant risks and
    there was a danger that these risks may fall between the security
    and safety disciplines.
      The group generally concurred that the risk assessment
      procedure for ATMs is running consistent with other
      maintenance activities and few banks have any specific
      guidance in place.

7     Mobile Phones - How Members Will Introduce Changes
      (Jim Murray)
      Nick Monnery, Royal Bank of Scotland, raised mobile phones in
      his absence. Many banks, having looked at a ban for all in
      vehicle use had banned use of handsets but were permitting the
      use of hands free sets on a reluctant basis. It was agreed within
      the group that this area was difficult to police and the risks were
7.1   Prequalification of Contractors
      Some banks were using the Supply Line process to prequalify
      contractors for accounts. HSBC outlined the basis of the Supply
      Line scheme, which was a table based document approval
      system with the restrictions that come with that. Overall it was
      thought to be a good first step, but only when used in conjunction
      with other controls. Dominic Whittle outlined the key
      performance indicators scheme used at the Bank of England
      which provided ongoing feedback in performance concerning
      contractors affecting the likelihood of future employment.
7.2   DSE/Manual Handling Training Upgrade
      An invitation was laid down for partnering of display screen
      equipment/ manual handling training with the Royal Bank of
      Scotland. Interest was expressed by Sean Corrigan of the Bank
      of Ireland.

      The remaining agenda items had been covered during Matters
8     Any other business
8.1   Royal Bank of Scotland had a recent fatality resulting from
      electrocution during Branch refurbishment.
8.2   Nick Monnery raised the question of fire extinguisher training.
      Many banks are not currently undertaking this. Discussion
      ensured and Sean Corrigan confirmed that the Bank of Ireland
      are setting up a programme of physical extinguisher training with
      an external provider.
8.3   Evacuation for disabled personnel was raised against
      segregated safe refuge, especially in light of the recent
      fireman’s’ strike. Different banks remain committed to a mixture
      of both. Dominic Whittle confirmed that the Bank of England had
      enabled modifications to fire lifts for disabled access at little
      expense. The Royal Bank of Scotland were
      currently the only bank undertaking individual risk assessments
      on persons with mobility issues.
8.4   Ken Fentie raised the issue of cash in transit. Some
      environmental health officers were offering to speak to the group
      during the December meeting concerning their work to date.
8.5   Sean Corrigan suggested that a letter be sent to Aubrey
      following his retirement from the group, which was agreed.
8.6   Anne encouraged attendees for the December meeting to book
      their hotel. Numbers for “the sights of Dublin tour” on the
      afternoon of Monday 8th December should be confirmed directly
      to Anne ASAP.
8.7   Nominations for Vice Chair and secretary during or before the
      December meeting PLEASE!

Date for next meeting
Date Dublin 9th December 2003
Host Anne Tyndall

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