Malcolm Baldrige National Quality Award, Why Apply

Baldrige National Quality Program 2009 Malcolm Baldrige National Quality Award Why Apply? Baldrige National Quality Program 2009 Why Apply for the Baldrige Award?  To improve performance and achieve world-class results  To seek “the most cost-effective, value-added business audit available” To objectively clarify your organization‟s strengths and weaknesses  Baldrige National Quality Program 2009 What Others Are Saying “I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.” — Jim Collins, Author of Good to Great: Why Some Companies Make the Leap… and Others Don‟t Baldrige National Quality Program 2009 Benefits of Applying  Accelerate improvement efforts Energize employees and improve morale Gain an outside perspective Learn from the feedback Engage customers     Baldrige National Quality Program 2009 Benefits of Applying       Align efforts and resources Develop an integrated management approach Focus on results Enhance benefits of certification and accreditation efforts Gain opportunity to become a national role model Earn prestige of being a Presidential-Award recipient, if selected Baldrige National Quality Program 2009 What Others Are Saying Let me recall the staggering benefits which are waiting for the [United States] as we go forward with our own quality revolution: • Regaining market share • Bringing back the jobs we exported • Wiping out the bulk of our trade deficit Those are goals which deserve the unified support of all of us. The activities surrounding the Baldrige Award have been a valuable contribution toward reaching those goals. —Joseph M. Juran, founder of the Juran Institute, Inc. Baldrige National Quality Program 2009 The Feedback Report: Your Greatest Benefit    Written assessment of strengths/ opportunities for improvement Compiled by a team of expert Examiners The report includes – a key themes summary – organization-specific comments – individualized scoring information – the scoring distribution Baldrige National Quality Program 2009 2007 Baldrige Award Applicants by Scoring Band Band 0-275 Band 1 % Applicants in Band (based on Consensus 11% Number Review Scores) 276-375 376-475 476-575 576-675 676-775 776-875 2 3 4 5 6 7 27% 31% 25% 6% 0 0 876-1000 8 0 Baldrige National Quality Program 2009 Scoring for Award Applicants, 1988–2007 Percentage of Applicants in Scoring Band by Year BAND 0-125 126-250 251-400 401-600 601-750 751-875 876-1000 BAND* 0-250 251-350 351-450 451-550 551-650 651-750 751-875 876-1000 BAND* 0-275 276-375 376-475 476-575 576-675 676-775 776-875 876-1000 2004 3 22 40 20 15 0 0 0 1988/89 0 1 9 43 33 14 0 1995 6 15 11 32 30 6 0 0 1990 0 7.2 18.6 52.6 19.6 2.1 0 1996 3 7 14 41 31 3 0 0 2005 5 17 34 28 14 2 0 0 1997 4 19 15 27 35 0 0 0 2006 1 13 41 30 13 1 0 0 1991 2.8 13.2 35.8 34 14.2 0 0 1998 3 22 33 17 22 3 0 0 2007 9 24 26 21 5 0 0 0 1992 0 12 30 40 18 0 0 1999 13 23 29 25 10 0 0 0 2008 1993 2 8 24 47 19 0 0 2000 12 27 14 31 14 2 0 0 2009 2010 1994 2 10 28 50 10 0 0 2001 11 16 16 41 16 0 0 0 2002 10 23 37 18 12 0 0 0 2003 17 27 27 22 7 0 0 0 * Scoring bands revised. Baldrige National Quality Program 2009 What Others Are Saying “The Baldrige assessment is the best consulting available. Teams of highly experienced experts analyze every aspect of your organization‟s strengths and weaknesses as presented by your own internal review. This internal and external review forces continuous assessment, learning, deployment, and integration of key business processes.” Ken Davis Chief Medical Officer North Mississippi Medical Center Baldrige Award Recipient, 2006 Baldrige National Quality Program 2009 Baldrige and Other Performance Management Systems     ISO 9001 Health care accreditation, such as the Joint Commission (formerly JCAHO) Education accreditation, such as the North Central Association of Colleges and Schools Basic difference: excellent performance versus minimum required performance Baldrige National Quality Program 2009 How is Baldrige Different?    Offers an overall systems framework Focuses on results in all areas Focuses on the future—a strategic view  Includes organizational and personal learning and knowledge sharing Includes corporate governance, ethics, societal responsibility, and sustainability Provides a public service in the national interest   Baldrige National Quality Program 2009 Baldrige, ISO 9001, and Six Sigma  May compete for the same resources Serve different but compatible purposes ISO 9001 and Six Sigma represent a fraction of the performance management system in the Baldrige Criteria   Baldrige National Quality Program 2009 What Others Are Saying “It amazes me that U.S. businesses spend so much money on „how-to‟ books and coursework to teach leaders how to build successful organizations. My recommendation: implement the Baldrige-based Criteria in your business. No other single document can help build a longterm successful organization.” Jerry Rose, Former President Sunny Fresh Foods, Inc. Baldrige Award Recipient, 1999 and 2005 Baldrige National Quality Program 2009 Baldrige and Joint Commission Similarities  Focus on continuous improvement Are based on a set of core values Offer a means for self-assessment   Baldrige National Quality Program 2009 Baldrige and Joint Commission Differences Joint Commission Baldrige  Focuses on patient  Overall organizational care focus, including focus on patients  Establishes minimum standards for  Role-model performance accreditation  Considers individual  Considers individual factors and strategic factors challenges and advantages Baldrige National Quality Program 2009 What Others Are Saying Through Baldrige we have learned that there are no destinations on the journey—only more opportunities for improvement. What a remarkable method to move an organization forward. —W. Paul Worstell, President of 2007 Award recipient PRO-TEC Coating Company Baldrige National Quality Program 2009 Baldrige and NCA   NCA CASI has adopted Baldrigecompatible criteria as the basis of its new district and school accreditation frameworks. The NCA Higher Learning Commission has created the NCA Academic Quality Improvement Project (AQIP) to infuse quality in colleges and universities. Baldrige National Quality Program 2009 What Others Are Saying “Going through the full application cycle was a major catalyst in improving our organization. It served as the primary learning tool as we dissected the Criteria, analyzed the requirements, and developed our responses. For an affordable application fee and site visit expenditure, Baldrige provides education applicants with … expertise that would be too costly for us to purchase in the open market.” Dr. Frank Auriemma, Superintendent Pearl River School District Baldrige Award Recipient, 2001 Baldrige National Quality Program 2009 The Bottom Line: Results  Improved customer engagement and loyalty  Higher return on assets and other scores Baldrige National Quality Program 2009 The Bottom Line: Results  Greater workforce productivity, engagement, and achievement  Increased market share Baldrige National Quality Program 2009 The Bottom Line: Results  Reduced cycle time  Decreased time to market Baldrige National Quality Program 2009 The Bottom Line: Results  Lowered costs  Increased revenue Baldrige National Quality Program 2009 Resources for More Information  Most Baldrige National Quality Program (BNQP) documents are available both in printed form and on the BNQP Web site. To obtain these documents, call (301) 975-2036, e-mail baldrige@nist.gov, or visit www.nist.gov/baldrige. 