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Sap End User Training Documentation Elwanda by urf82008

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Sap End User Training Documentation document sample

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									                              Elwanda M. Bennett
                         Trainer/Instructional Designer
                                  Phone: 281-209-3913
                             E-mail: ebennett@houston.rr.com

SUMMARY
A professional with over six years experience in project coordination, training and end-
user documentation.

CITIZENSHIP
The candidate holds U.S. citizenship.

EDUCATION
Attended Loyola University, Education/Communications


Position: Instructional Designer/Trainer


PROJECT                                   RESPONSIBILITIES

2003 –              Conducted the production of training materials for Human Resources
Present              module – Time Management.
Shell Oil
SAP HR              Created customized end-user job aid materials for each role and
Representing         documented cross-module transaction flow to reveal PLM impact.
Obsidian
Technical           Recorded RESITE documents and built STTs for training
                     implementation.

                    Developed end user documentation, training materials and other
                     project documentation and matrices.

                    Generated Visio flows to reflect business processes with an
                     emphasis on system-based tasks and functionality.

                    Authored training development plans for time management
                     transactions. Created documents centered around time evaluation
                     and payroll integration.




Elwanda M. Bennett                                                                   Page 1
Position: InfoPak Quality Assurance Consultant/Web Architect/Training
Developer


PROJECT                                  RESPONSIBILITIES

2002 – 2003         Conducted the production of training materials and SAP Tutor
Cooper               simulations for the Sales & Distribution, Materials Management, and
Cameron              Product Lifecycle Management, Financial, Controlling, and Human
SAP R/3 4.6          Resources modules.
Representing
Obsidian            Generated support documents for all phases of PLM Engineering
Technical            Change Management functions including but not limited to Master
                     Data Components, BOM editing & creation, Document Information
                     Record Administration, Manufacturer Information Management,
                     Classification with emphasis on object assignment, Business
                     Workplace EWR (Engineering Work Request) transactional support.

                    Coordinated PLM role-based SAP training with strong emphasis on
                     Engineering Change Request process flow. Provided additional
                     support on PLM reporting and object management.

                    Created customized end-user job aid materials for each role and
                     documented cross-module transaction flow to reveal PLM impact.

                    Enforced documentation standards and performed quality assurance
                     on InfoPak documents to ensure proper publishing and presentation.

                    Managed the project staff producing the materials and populating the
                     InfoPak Web Architect database.

                    Developed end user documentation, training materials and delivered
                     training for SAP reporting functionality across all SAP modules.

                    Built online flow charts that were linked to BPPs (Business Process
                     Procedures) and SAP Tutor simulation for use during web-based
                     training.


Position: Executive Consultant


1999 - 2001         Developed and reviewed end user documentation and training
SAP R/3              materials for the SAP Human Resources module with an emphasis


Elwanda M. Bennett                                                                  Page 2
Representing         on web-based timekeeping applications.
Versi
Consulting          Developed end user documentation, training materials and delivered
                     training for SAP functionality across all SAP modules with great
                     emphasis on Materials Management and Production Planning.

                    Monitored and ensured the quality of the operation of a large training
                     team


Position: Trainer/Content Developer


1998                Maintained SAP clients and data to ensure technical resources were
Compaq               available during the course of the SAP implementations at Compaq.
SAP R/3
                  Enforced and monitored project standards for all project
Representing     deliverables.
Obsidian
Technical           Developed end user documentation, training materials and delivered
                     training for SAP functionality across all SAP modules.

                    Ensured the quality of the training operation by delivering a large
                     volume of training to the Subject Mater Experts and Super User
                     teams.



Additional Professional Experience

1997 -2003          Performed technology training and development for small to mid-
Trainer ,            sized companies.
Various
Companies           Developed templates, manuals, and databases for various industry-
Representing         specific applications.
Wall
Associates          Conducted needs analysis and wrote proposals for special projects.



          ERP                     Course Title                          Content
SAP                       SAP 4.6 Navigation                         Entry Level
                                                                      Navigation



Elwanda M. Bennett                                                                    Page 3
                                                           Changing Password
                                                           Basics with BOMs
                                                            (Bill of Materials)
                                                           Reporting
SAP                      Material Management (MM)          Purchasing
                                                           Vendor
                                                            Management
                                                           Receiving Materials
                                                           Cycle Counting
                                                           Work In Progress
                                                           Inventory
                                                            Management
                                                           Warehouse
                                                            Management
                                                           Bar Coding
SAP                      Sales and Distribution (SD)       Creating Sales
                                                            Orders
                                                           Creating Master
                                                            Data
                                                           Creating Reports
                                                           Invoicing
                                                           Shipping
                                                           Locating Customer
                                                            Information
                                                           Building Customer
                                                            Hierarchy
                                                           Pricing
                                                           Discounts
SAP                      Product Lifecycle Management      Creating
                         (PLM)                              Engineering Work
                                                            Requests
                                                           Using the Business
                                                            Workplace
                                                           PLM Workflow
                                                           Invoicing
SAP                      Production Planning               Forecasting
                                                           Transitional
                                                            Planning
                                                           Understanding MRP
SAP                      Human Resources                   Adding Employees
                                                            & Dependents
Updated: (May 2, 2003)




Elwanda M. Bennett                                                        Page 4

								
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