Maid4you Regular Maid Service Maid Employment Handbook Welcome to Maid 4 You Regular Maid Service Dear Potential Maid, Thank you for your recent enquiry regarding employment with our regular Maid referral service and please ﬁnd enclosed our Information pack and Database Application form, Including our contract which must be signed and returned with your Application Form and two photos before you can be considered for Inclusion on our Database. “Please note that you will be considered as an Independent Service Provider and be responsible for your own tax returns” Once you have been selected as a suitable candidate we offer you as Many Clients as you need to make up the hours that you want to work. Our regular service is designed to maintain Our Clients Home to a standard that they aspire to. You Duties will Include… -Dusting and Polishing –Hovering –Ironing and General Housekeeping duties. A High standard of Ethic’s and Morals are required to provide Our Clients with The High level of Quality and professionalism that they have come to expect from “Maid4you”. So if you think that your would thrive in this position then you can send your details to the above address and we look forward to meeting you in the near future. With regards Lauragh Bowe Our System Over the years we have developed a System which helps us to help you in a cost effective manner and we offer six Guarantees… • You will be offered work close to your Home • Work the Hours that suite you • Payment will be made by the client on the day of the clean • Uniforms are provided Our Maid Introductory Service… Initially you will be asked to ﬁll in an online application form which will give us a detailed description of the type of work that you require. Give careful consideration to The Days and Hours that suit you. We will Match your details with our extensive Database of Clients and ﬁnd a suitable match. In the ﬁrst Instance you will be offered a Client by Head Ofﬁce and then you are responsible for arranging the Interview with a potential Client. You will have the opportunity to discuss the Clients requirements and ﬁnd a suitable Day and time for the regular service to begin. Once you and the Client are Happy you will be placed in this Household for as long as the Customer remains a Client of “Maid4you”. We recommend at this stage that you ensure that the day and time suits you. Once you accept the position you must provide a Quality reliable Service remembering that you are representing “Maid4you” Should you not maintain a high level of standards you will be replaced. You are then engaged by the Client as an Independent Maid responsible for your own tax returns. Solutions and Equipment It is the responsibility of the Householder to provide the necessary solutions and Equipment for the you to perform your tasks. As you Can Imagine you will visit a lot of Homes where there are older folks or young Children so in the best Interests of hygiene and to avoided cross contamination we ask the Householder to provide all the necessary Solutions. Over the years we have developed a range of Quality Solutions which are environmentally friendly. These are available from our On-Line shop www.maid4u.ie. Please note that we never use Bleach Keys… The Agreement with keys is between you and your Client “Maid4you” will take No Responsibility for keys… There are 3 stages to employment 1 You will be initially interviewed on the phone 2 Initial Applications: You May be Invited to submit an Application to “Maid 4 you” You will receive an Information Pack and will be asked to submit…. • Ofﬁcial Application Form • You’re Up To Date CV. • 2 References • 2 Photos 3 Vetting In The Course of your work you will come into Contact with Young Children and Senior Citizens as a Service provider we have a duty of Care to our Clients. As Well as ensuring that you can provide a Quality, reliable Service We need to ensure that you can meet our high Vetting Standards for this reason you will undergo a system of vetting and screening. You will receive -Garda Vetting Form and Disclosure Document -If you have lived outside the state within the last 10 years you will need to submit full details with Full addresses. Payment… You Customer are your Employers therefore payment is received from your Customer on every Clean. You are responsible for your own tax returns and any other affairs concerning your Employment. What is the agency responsible for? Our Agency is responsible to our Clients for the process of Recruiting-Interviewing-vetting-training-Matching and replacing… 10 Basic rules… The 10 basic rules are put in place to protect you that Householder and Our Maids from Accidents… • Cleaning With Bleach is prohibited • Our Independent Maids do not move heavy items such as furniture • Independent Maids are not properly equipped to provide service on Blinds, Windows Carpets or Ovens. We leave this task to Our Trained and equipped Cleaning teams. • For Safety reasons Maids are not allowed to climb Heights • Treat your Client with respect • Never smoke in a Customers Home or use your Mobile Phone • Never use the Clients Telephone • Never Arrive Late without first phoning the Client to let them know that you are running late • Never Leave early, the Client is paying for the time that you are there • Always present yourself in full uniform to Our Clients When Detailed on a Spring Clean ensure that you Contact the Client before leaving the office. Responsibilities: To be depended on to arrive at work at the prescribed time each day, knowing full well 1. that tardiness and absences from work will disrupt client cleaning schedules. Perform various cleaning activities, to include cleaning bathrooms, bathroom fixtures, showers and tubs, and including washing floors, 2. cleaning kitchens, vacuuming carpets, dusting, polishing and other cleaning-related activities in accordance with instructions given by the Client. Report any broken items, accidents or injuries promptly 3. to the “Maid4you” Area Manager. Secure homes, including locking doors and windows, 4. and activating alarms, without letting pets out. Report any security or safety 6. violations to the Area Manager immediately. Report any emergency maintenance problems to 7. include toilets and other water fixtures to the Area Manager immediately. Wear appropriate uniform and personal protective equipment 8. in accordance with the job you are performing. Learn specific cleaning techniques of the company 9. based on time and motion. Work smarter, not harder. Attend and participate in 10. meetings as requested by the Area Manager. Understand and adhere to safety procedures as 11. established in the “Maid4you” Safety Program Handbook. Drive to specified locations when requested and clean 12. and maintain your own vehicle. Leave premises in a safe 13. manner, as to the condition it was found. Communicate effectively with 14. clients. Perform other related duties 15. as assigned.
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