Hospital Going Out of Business - Excel

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					    Plant Academy                                                                                     Departmental Goals Worksheet                                                          Plant Operations - Vision 2012


Plant Operations Goal Area:                                                         1.0 PEOPLE                                        UM Plant Operations Vision 2012
Vision/Direction: To cultivate a work environment of trust and collaboration in which all employees have opportunity and a responsibility to develop to their greatest potential.

Key Challenges:
1.1 Continuous improvement of effective communication with employees and the discovery of employee interests and concerns.
1.2 An environment of trust gained through collaboration, team building, communication, management integrity and appropriate levels of empowerment.
1.3 Meaningful employee recognition by our organization and its customers.
1.4 Employee health and wellness

    Key        Department/                        Goal Statement                                      Initiatives                                 Measures                     Timeline     Percent    Champion
Challenge     Shop Number                                                               (Planned Actions to Achieve Goal Statement)       (Measures related to Initiatives)                Complete
Reference       (e.g M2000)
 (e.g. 1.1)



                                      Conduct Quarterly Meetings with Individual      Conduct Meetings and record actions.
                                                                                                                                         100% of Meetings to be                                        Plant Hospital
    1.1           M9000               Shops to share Dept. successes, challenges,     Incorporate changes or updates into                                                       On-Going     25%
                                                                                                                                         completed yearly. (%,Time)                                      Manager
                                      & developments.                                 strategic plan




                                      Conduct Semi-Annual Dept Meetings with          Conduct Meetings and record actions.                                                                               UMH Mgt
                                                                                                                                         100% of Meetings to be
    1.1           M9000               staff sharing Departmental successes,           Incorporate changes or updates into                                                       On-Going    100%      Participation from
                                                                                                                                         completed yearly. (%, Time)
                                      challenges, & developments.                     strategic plan                                                                                                     PHM Mgt




                                                                                                                                      Significantly reduce efforts to locate
                                                                                                                                                                                                         UMH Mgt
                                                                                    Establish/maintain location/s to provide          available training areas for Hospital
    1.1           M9000            Identify Training Location for Staff                                                                                                         On-Going    100%      Participation from
                                                                                    scheduled training for Hospital Staff.            Maintenance Staff during the year.
                                                                                                                                                                                                         PHM Mgt
                                                                                                                                      (Quality,Time)




                                   PHM will exist as a highly trained, diverse, and
                                                                                                                                      **Make Training easily accessible
                                   motivated workforce having effective training
                                                                                    Define needs of FSGs and establish training       **Increase Staff interest and
                                   programs in a changing technology environment
    1.1            M9000                                                            program aligned with FSGs. Establish Training     motivate for participation.           On-Going         75%      PHM Mgt
                                   which address employee interests and concerns
                                                                                    Budgets via LearnerWeb                            **Increase cross-training efforts.
                                   that are focused on the Customer,
                                                                                                                                      **Rotate Staff to develop internally.
                                   empowerment, and achievement




    Strategic Plan 2012 - Vision                                                                                           Final                                                                                           1
    Plant Academy                                                                                     Departmental Goals Worksheet                                                         Plant Operations - Vision 2012


Plant Operations Goal Area:                                                        1.0 PEOPLE                                          UM Plant Operations Vision 2012
Vision/Direction: To cultivate a work environment of trust and collaboration in which all employees have opportunity and a responsibility to develop to their greatest potential.

Key Challenges:
1.1 Continuous improvement of effective communication with employees and the discovery of employee interests and concerns.
1.2 An environment of trust gained through collaboration, team building, communication, management integrity and appropriate levels of empowerment.
1.3 Meaningful employee recognition by our organization and its customers.
1.4 Employee health and wellness

    Key        Department/                  Goal Statement                                            Initiatives                                  Measures                    Timeline    Percent    Champion
Challenge     Shop Number                                                              (Planned Actions to Achieve Goal Statement)         (Measures related to Initiatives)              Complete
Reference       (e.g M2000)
 (e.g. 1.1)


                                                                                                                                          PHM Mgr/Foremen to initiate
                                 Med Sci Mechanical Rooms Accessibility
                                                                                                                                          efforts/coordinate access
    1.2          M9000           Allow Hospital access to mechanical space            Provide key access for maintenance staff.                                                  FY07      100%         PHM Mgt
                                                                                                                                          through Rick Hadden
                                 that support Med Sci operations/functions.
                                                                                                                                          of Campus Key Shop


                                                                                                                                       Sufficiently provide acceptable level
                                                                                                                                       of PM and CM activity for existing                               UMH Mgt
                              Increase Honeywell/Simplex Fire Alarm System         Provide technical support for existing and new
    1.2          M9000                                                                                                                 and newly installed fire alarm          On-Going    100%      Participation from
                              FTE Support                                          fire alarm systems.
                                                                                                                                       systems on a yearly basis.                                       PHM Mgt
                                                                                                                                       (%,Time)




                                 Increase Communication with Shops and                                                                    Increased Employee Satisfaction
                                                                                                                                                                                                      Plant Hospital
    1.2          M9000           better coordinate available resources by             Establish Focused Service Groups (FSGs)             scores and reduced operational       On-Going     75%
                                                                                                                                                                                                        Manager
                                 establishing Focused Service Groups (FSGs).                                                              cost. (Quality, Cost)




                                                                                                                                          Increase utilization percentages
                                 Increase Communications with Shops by
                                                                                                                                          resulting in operational                                    Plant Hospital
    1.2          M9000           creating Scheduler/Planner position specific to      Efficiently manage available staff resources.                                            On-Going    100%
                                                                                                                                          efficiencies measured yearly (%,                              Manager
                                 Hospital operations.
                                                                                                                                          Quality, Time)




                                                                                                                                       Maintain desired location of facility                            UMH Mgt
                              Establish location for Archive Drawings              Electronically store facility "as-built" drawings
    1.2          M9000                                                                                                                 drawings for operational reviews.       On-Going     70%      Participation from
                              Supporting PHM Maintenance Dept Efforts.             and warranty information.
                                                                                                                                       (Quality)                                                        PHM Mgt
    Plant Academy                                                                     Departmental Goals Worksheet                                                         Plant Operations - Vision 2012


Plant Operations Goal Area:                                                 1.0 PEOPLE                                        UM Plant Operations Vision 2012
Vision/Direction: To cultivate a work environment of trust and collaboration in which all employees have opportunity and a responsibility to develop to their greatest potential.

Key Challenges:
1.1 Continuous improvement of effective communication with employees and the discovery of employee interests and concerns.
1.2 An environment of trust gained through collaboration, team building, communication, management integrity and appropriate levels of empowerment.
1.3 Meaningful employee recognition by our organization and its customers.
1.4 Employee health and wellness

    Key        Department/                     Goal Statement                                 Initiatives                                 Measures                    Timeline       Percent    Champion
Challenge     Shop Number                                                       (Planned Actions to Achieve Goal Statement)       (Measures related to Initiatives)                 Complete
Reference        (e.g M2000)
 (e.g. 1.1)


                                                                                                                              Periodically during the year
                                                                                                                                                                                                  UMH Mgt
                                                                            Conduct meaningful employee recognition           recognize employee contributions
    1.3            M9000           Conduct Employee Recognition Events                                                                                                On-Going        100%     Participation from
                                                                            events/activities for the PHM staff.              in maintaining a high performing
                                                                                                                                                                                                   PHM Mgt
                                                                                                                              environment. (Quality)




    Strategic Plan 2012 - Vision                                                                          FINAL                                                                                            3
    Plant Academy                                                                                Departmental Goals Worksheet                                                        Plant Operations - Vision 2012


Plant Operations Goal Area:                                                    1.0 PEOPLE                                        UM Plant Operations Vision 2012
Vision/Direction: To cultivate a work environment of trust and collaboration in which all employees have opportunity and a responsibility to develop to their greatest potential.

Key Challenges:
1.1 Continuous improvement of effective communication with employees and the discovery of employee interests and concerns.
1.2 An environment of trust gained through collaboration, team building, communication, management integrity and appropriate levels of empowerment.
1.3 Meaningful employee recognition by our organization and its customers.
1.4 Employee health and wellness

    Key        Department/                  Goal Statement                                       Initiatives                                 Measures                    Timeline    Percent    Champion
Challenge     Shop Number                                                          (Planned Actions to Achieve Goal Statement)       (Measures related to Initiatives)              Complete
Reference       (e.g M2000)
 (e.g. 1.1)


                                                                                                                                 Significantly reduce the "clutter" of
                                                                               Establish/maintain organized, clean, & safe                                                                        UMH Mgt
                              Clean-Up UH Third Floor Mechanical Space &                                                         stored materials and supplies used
    1.4          M9000                                                         mechanical area for equipment that support                                                On-Going     50%      Participation from
                              Remaining Mechanical Rooms.                                                                        for Maintenance and Construction
                                                                               operations of UH.                                                                                                  PHM Mgt
                                                                                                                                 efforts. (Quality)



                                 Equipment Stored in Mechanical Rooms
                                 Establish/maintain organized, clean, & safe     Remove items that do not belong in                PHM Mgr/Foremen to initiate
    1.4          M9000                                                                                                                                                   On-going     50%          PHM Mgt
                                 mechanical area for equipment that support      mechanical rooms.                                 efforts.
                                 operations of UH.
      Plant Academy                                                                                                            Departmental Goals Worksheet                                                          Plant Operations - Vision 2012


Plant Operations Goal Area:                                                     1.0 PEOPLE                                       UM Plant Operations Vision 2012
Vision/Direction: To cultivate a work environment of trust and collaboration in which all employees have opportunity and a responsibility to develop to their greatest potential.

Key Challenges:
1.1 Continuous improvement of effective communication with employees and the discovery of employee interests and concerns.
1.2 An environment of trust gained through collaboration, team building, communication, management integrity and appropriate levels of empowerment.
1.3 Meaningful employee recognition by our organization and its customers.
1.4 Employee health and wellness
1.5 Effective training programs that address employee interests and skills needs in a changing technological environment.

    Key        Department/                  Goal Statement                                     Initiatives                                  Measures                    Timeline          Percent   Champion
Challenge     Shop Number                                                        (Planned Actions to Achieve Goal Statement)        (Measures related to Initiatives)                    Complete
Reference       (e.g M2000)
 (e.g. 1.1)
                                     All PHM employees to exist as trained
                                                                                                                                       Each employee to have a
                                     resources supporting their applicable                                                                                                                          PHM Manager,
                                                                                    Align PHM training courses in                      training profile supporting
                                     FSG and reflect a training profile which                                                                                                                       Plant Training
    1.5           M9000                                                             LearnerWeb with each employee                      the FSG identifying them as 12/1/2008/On- Going     75%
                                     ensures continued development/growth                                                                                                                           Coordinator, &
                                                                                    associated with a FSG.                             the resource which supports
                                     and possession of pertinent knowledge                                                                                                                          Plant Academy
                                                                                                                                       the applicable FSG.
                                     specific to the FSG.
     Plant Academy                                                                                                Departmental Goals Worksheet                                                Plant Operations - Vision 2012

Plant Operations Goal Area:                                             2.0 CUSTOMERS                                  UM Plant Operations Vision 2012
Vision/Direction: To provide customer-acclaimed facilities services

Key Challenges:
2.1 Seamless delivery of Plant Operations services
2.2 Communication processes providing accurate and timely information to our customers
2.3 Marketing and education of the University regarding Plant Operations services
2.4 Dispute resolution process for finance and services
    Key        Department/             Goal Statement                             Initiatives                                      Measures                      Timeline        Percent
 Challenge    Shop Number                                           (Planned Actions to Achieve Goal Statement)             (Measures related to Initiatives)                   Complete
 Reference       (e.g M2000)
  (e.g. 2.3)                                                                                                                                                                               Champion
                                                                                                                        Increase customer service and
                                     Initiate 24hr Management
                                                                         Provide management coverage for               customer satisfaction scores while
                                     Coverage (Mon-Fri) for
    2.1            M9000                                                 afternoon and Midnight maintenance            achieving greater utilization of             FY07         100%       PHM Mgt
                                     Customers Served by PHM.
                                                                         staff.                                        available maintenance resources.
                                                                                                                       (Quality, Percent)
                                                                                                                       Increase maintenance FTE using
                                                                                                                       FCA program and supplemental
                                                                         Hospital to systematically provide
                                                                                                                       commissioning efforts to support the
                                                                         notification of new facility space and
                                     Attain FTE Support for New                                                        overall Maintenance Program.
                                                                         approve hire of required staffing levels to                                                                        PHM Mgt
    2.1            M9000             Property/Space                                                                    Efforts will have a positive impact on       FY10          30%
                                                                         successfully provide support to the                                                                                UMH Mgt
                                                                                                                       FTE staffing levels, Customer
                                                                         Maintenance Program. This initiative is
                                                                                                                       Service scores, Employee
                                                                         related to and supplements IBP 4.2.
                                                                                                                       Satisfaction scores, and FCNI, &
                                                                                                                       CRV. (Percent, Quality, Quantity)
                                                                                                                        Increase customer service and
                                 Identify Scheduling Opportunities to    Provide maintenance services and/or           customer satisfaction scores while
    2.1            M9000         Provide Maintenance Support for         support to support a specific customer        achieving greater utilization of         FY08/On-Going     85%       PHM Mgt
                                 Specific Customers                      Department operations.                        available maintenance resources.
                                                                                                                       (Quality, Percent)
     Plant Academy                                                                                    Departmental Goals Worksheet                                            Plant Operations - Vision 2012

Plant Operations Goal Area:                                              2.0 CUSTOMERS                                  UM Plant Operations Vision 2012
Vision/Direction: To provide customer-acclaimed facilities services

Key Challenges:
2.1 Seamless delivery of Plant Operations services
2.2 Communication processes providing accurate and timely information to our customers
2.3 Marketing and education of the University regarding Plant Operations services
2.4 Dispute resolution process for finance and services
    Key        Department/             Goal Statement                             Initiatives                                       Measures                      Timeline    Percent
 Challenge    Shop Number                                            (Planned Actions to Achieve Goal Statement)             (Measures related to Initiatives)               Complete
Reference         (e.g M2000)
 (e.g. 2.3)                                                                                                                                                                              Champion



                                     Develop Dept Newsletter for          Successfully communicate with
                                     PHM Staff and the Customers          customers & staff the Department's            Distribute Newsletter to customers
    2.2             M9000                                                                                                                                           FY09       50%         PHM Mgt
                                     served by PHM.                       strategic initiatives, operational triumphs   once per 18 months.
                                                                          and accomplishments.




                                                                                                                        Develop/implement "dashboard" type
                                                                          Provide accurate and timely PM activity
                                     Establish On-Line Viewing of                                                       tool for customers and managers
    2.2             M9000                                                 driven information to specific customers                                                  FY10       35%         PHM Mgt
                                     Priority 4 PM Completion Activity                                                  using new MAXIMO software.
                                                                          serviced by PHM.
                                                                                                                        (Quality, Quantity)




                                                                                                                         Increase customer service
                                                                                                                        awareness and provide continuous
                                  Increase customer awareness of          Continuously update and maintain PHM
                                                                                                                        updates of Department service
    2.2             M9000         available PHM Dept services and         web page which provides pertinent Dept                                                  On-going    100%         PHM Mgt
                                                                                                                        initiatives which will favorably impact
                                  programs.                               information for customers.
                                                                                                                        customer satisfaction scores.
                                                                                                                        (Quality, Percent)
     Plant Academy                                                                            Departmental Goals Worksheet                                              Plant Operations - Vision 2012

Plant Operations Goal Area:                                            2.0 CUSTOMERS                                UM Plant Operations Vision 2012
Vision/Direction: To provide customer-acclaimed facilities services

Key Challenges:
2.1 Seamless delivery of Plant Operations services
2.2 Communication processes providing accurate and timely information to our customers
2.3 Marketing and education of the University regarding Plant Operations services
2.4 Dispute resolution process for finance and services
    Key        Department/             Goal Statement                             Initiatives                                   Measures                     Timeline          Percent
 Challenge    Shop Number                                           (Planned Actions to Achieve Goal Statement)          (Measures related to Initiatives)                    Complete
 Reference       (e.g M2000)
  (e.g. 2.3)                                                                                                                                                                                Champion

                                                                                                                    Conduct Customer Survey twice per
                                                                                                                    year and share outcome to customers
                                                                         Establish process to successfully
                                    Communicate Customer Survey                                                     and staff. Meet identified survey
                                                                         communicate customer survey results to
    2.3            M9000            Results                                                                         target of 4.3 out of 5 on a consistent   On-going           100%         PHM Mgt
                                                                         customers & staff which are performed
                                                                                                                    basis and share outcome via staff
                                                                         twice per year.
                                                                                                                    meetings and Dept. newsletters.
                                                                                                                    (Time, Quantity, Percent)



                                                                         Effectively communicate to customers the
                                                                                                                    Receive semi-annual updates from
                                    Develop & Distribute Area V          services provided by the Area V maint.                                                                                PHM
                                                                                                                    UHM Mgt depicting area
    2.3            M9000            Service Manual                       Grp. Collaborate with Area Bldg Mgrs                                                On-going           100%          Area V
                                                                                                                    changes/updates periodically
                                                                         and primary Customers in identifying                                                                                Foreman
                                                                                                                    throughout the year. (Time, Quantity)
                                                                         service needs.




                                                                                                                    Continuously update photoboard with
                                    Develop Photo Board                  Share with our community, peers, and       changes of new hires or change in
    2.3            M9000                                                                                                                                     On-going           95%          PHM Mgt
                                                                         customers "who we are".                    Department personnel semi-annually.
                                                                                                                    (Time, Quantity)




                                                                         Effectively communicate to customers the
                                                                                                                    Provide semi-annual updates from
                                    Update Maintenance Dept Web          services provided by the Area V maint.                                                                                PHM
                                                                                                                    UHM Mgt depicting changes/updates
    2.3            M9000            Page                                 Grp. Simultaneously communicating to                                                On-going           100%          Area V
                                                                                                                    in the Maintenance Dept.'s Program.
                                                                         our Maintenance Staff operational                                                                                   Foreman
                                                                                                                    (Time, Quantity)
                                                                         updates and expectations.
     Plant Academy                                                                            Departmental Goals Worksheet                                         Plant Operations - Vision 2012

Plant Operations Goal Area:                                            2.0 CUSTOMERS                              UM Plant Operations Vision 2012
Vision/Direction: To provide customer-acclaimed facilities services

Key Challenges:
2.1 Seamless delivery of Plant Operations services
2.2 Communication processes providing accurate and timely information to our customers
2.3 Marketing and education of the University regarding Plant Operations services
2.4 Dispute resolution process for finance and services
    Key        Department/             Goal Statement                             Initiatives                              Measures                     Timeline          Percent
 Challenge    Shop Number                                           (Planned Actions to Achieve Goal Statement)     (Measures related to Initiatives)                    Complete
 Reference       (e.g M2000)
  (e.g. 2.3)                                                                                                                                                                           Champion
     Plant Academy                                                                                     Departmental Goals Worksheet                                                                Plant Operations - Vision 2012

Plant Operations Goal Area:                                                         3.0 FINANCE                                         UM Plant Operations Vision 2012
Vision/Direction: To be a fiscal steward of the University’s physical assets and work collaboratively with the campus community to develop success within financial boundaries through our deep expertise of University business

Key Challenges:
3.1 Continuous improvement of productivity through cost tracking and work method review
3.2 Improved training, tools and methods for the development of sound financial practices

    Key        Department/                                                                                                                                                                  Timeline           Percent       Champion
Challenge     Shop Number                                                                              Initiatives                                       Measures                                             Complete
Reference       (e.g M2000)
                                             Goal Statement                               (Planned Actions to Achieve Goal Statement)             (Measures related to Initiatives)
 (e.g. 3.2)

                                  Increase Project Support
                                  Achieve cost avoidance through energy mgt          Supplement existing contract to reflect required
                                                                                                                                         UMH to supplement efforts & provide
                                  initiatives and engineering practices during       staffing. Review internal business processes
                                                                                                                                         incremental FTE. 100% completion of Hosp                                              PHM Mgt
    3.1           M9000           programming and design processes.                  and identify areas of opportunity to exercise                                                             FY07              40%
                                                                                                                                         Construction Dept Process Improvement                                                 UMH Mgt
                                  Achieve cost avoidance by initiating quality       "best practices" involving capitol construction
                                                                                                                                         efforts
                                  assurance efforts, i.e., punch list involvement    activities.
                                  & commissioning.


                                                                                                                                         Review & comment on design documents
                                                                                     Initiate Quality Improvement efforts during the
                                  Review Architectural & Mechanical Design                                                               before construction begins. End product
                                                                                     design phase of new capital projects. PHM                                                                                                 PHM Mgt
    3.1           M9000           Specifications                                                                                         delivery to have design changes after project     FY10/On-Going        100%
                                                                                     Mgt & UMH Mgt to initiate a more formal                                                                                                   UMH Mgt
                                                                                                                                         acceptance and commissioning. (Quality,
                                                                                     review/change process.
                                                                                                                                         cost)


                                   PHM will exist as fiscal stewards of the          Establish accurate shop operational budget          Monthly review of SOA and Everest Reports.
                                  Hospital's resources by exercising financially     numbers reflecting responsible spending of          Exercise Forecasting efforts and make
    3.1           M9000           responsible decion-making using Key                available contract financial resources. Operate     applicable adjustments accordingly to remain        On-going           100%           PHM Mgt
                                  Financial Indicators (KFIs) & other internal       available resources within defined financial        within identified budgets. (Cost, Time,
                                  business process improvements.                     parameters.                                         Quantity)



                                  New Equipment Bar-Coding/Tagging and
                                  Inventory
                                                                                     Conduct series of meetings with Hosp mgt. to
                                  Establish protocol categorizing new                                                                    UMH to supplement efforts & provide                                                   PHM Mgt
    3.1           M9000                                                              establish level of effort and during                                                                      FY07              50%
                                  equipment into MAXIMO for new facilities.                                                              incremental FTE.                                                                      UMH Mgt
                                                                                     which phase of the construction process.
                                  Results will determine maintenance levels
                                  required to maintain equipment.




                                  Maintain PHM Contract "Break-Even" status          Manage and operate PHM resources within             End of year fund variance to reflect a positive
    3.1           M9000                                                                                                                                                                      On-going            90%           PHM Mgt
                                  throughout the five year contract life.            identified operational parameters.                  balance. (Time, Cost, Percent)
     Plant Academy                                                                                   Departmental Goals Worksheet                                                                  Plant Operations - Vision 2012

Plant Operations Goal Area:                                                      3.0 FINANCE                                          UM Plant Operations Vision 2012
Vision/Direction: To be a fiscal steward of the University’s physical assets and work collaboratively with the campus community to develop success within financial boundaries through our deep expertise of University business

Key Challenges:
3.1 Continuous improvement of productivity through cost tracking and work method review
3.2 Improved training, tools and methods for the development of sound financial practices

    Key        Department/                                                                                                                                                            Timeline          Percent       Champion
Challenge     Shop Number                                                                            Initiatives                                      Measures                                         Complete
Reference       (e.g M2000)
                                             Goal Statement                             (Planned Actions to Achieve Goal Statement)            (Measures related to Initiatives)
 (e.g. 3.2)


                                                                                   Establish accurate Maintenance operational          PHM Mgr to develop & submit for UMH
                                  Establish Contract Encumbrance Process                                                                                                                                                PHM Mgt
    3.2           M9000                                                            Budget dollars for reimbursement. Supplement        funding based on an annual review of UMH         On-going         100%
                                                                                                                                                                                                                        UMH Mgt
                                                                                   contract to absorb un-recovered dollars.            project work.




                                  Provide additional Administrative support to                                                                                                                                          PHM Mgt
    3.2           M9000                                                                                                                                                                 On-going         100%
                                  facilitate overall finacial accountability.                                                                                                                                           UMH Mgt
    Plant Academy                                                                              Departmental Goals Worksheet                                                          Plant Operations - Vision 2012


Plant Operations Goal Area:                                                         4.0 Internal Business Processes                                                         UM Plant Operations Vision 2012
Vision/Direction: Leverage technology and resources to create best in class internal business processes in facilities management.
Key Challenges:
4.1 Optimal technology to enhance internal business processes.
4.2 Refined procurement processes that improve controls and provide better customer service at the best price.
4.3 Utilization of metrics for performance and accountability.
4.4 Ongoing development and implementation of programs that promote sustainability.
    Key        Department/                   Goal Statement                                   Initiatives                                      Measures                        Timeline        Percent     Champion
 Challenge Shop Number                                                          (Planned Actions to Achieve Goal Statement)             (Measures related to Initiatives)                     Complete
 Reference      (e.g M2000)
  (e.g. 4.1)

                                                                                       Identify and Implement use of hand-held
                                  Perform Equipment & Machine Room Checks              technology devices within Hospital
                                                                                                                                 Increase system and equipment efficiency                                     UHM to
    4.1           M9000           ENWAH Using Hand-Held Technology                     Shops to ensure optimal operations of                                                  FY10/On-Going     30%
                                                                                                                                 and uptime. (Quality, Percent)                                          supplement efforts.
                                                                                       the Hospitals mechanical and electrical
                                                                                       systems.


                                                                                                                                                                                                           Manager PHM
                                                                                                                                                                                                             Foremen
                                  Establish greater accuracy of paychecks              Improve processes and accuracy of pay     Experience less errors through process
    4.1           M9000                                                                                                                                                           FY08          80%      Employees PPAPO
                                                                                       related data.                             changes. (Quality, Time, Cost, Quantity)
                                                                                                                                                                                                            Lead Team
                                                                                                                                                                                                           Support Staff.




                                                                                                                                                                                                                      12
    Plant Academy                                                                               Departmental Goals Worksheet                                                                 Plant Operations - Vision 2012


Plant Operations Goal Area:                                                         4.0 Internal Business Processes                                                                  UM Plant Operations Vision 2012
Vision/Direction: Leverage technology and resources to create best in class internal business processes in facilities management.
Key Challenges:
4.1 Optimal technology to enhance internal business processes.
4.2 Refined procurement processes that improve controls and provide better customer service at the best price.
4.3 Utilization of metrics for performance and accountability.
4.4 Ongoing development and implementation of programs that promote sustainability.
    Key        Department/                   Goal Statement                                   Initiatives                                           Measures                            Timeline      Percent    Champion
 Challenge Shop Number                                                          (Planned Actions to Achieve Goal Statement)                  (Measures related to Initiatives)                       Complete
 Reference      (e.g M2000)
  (e.g. 4.1)



                                                                                                                                  This effort will help to achieve the anticipated
                                                                                    Bar-code tags will be used to tag and label
                                                                                                                                  life expectancies and ensure the safe delivery
                                                                                    all Priority 4 PM (APMI greater than 12)
                                                                                                                                  of the system designed function. Successful
                                                                                    equipment identified for inclusion into the
                                  Supplement Commissioning Efforts to Include                                                     development of this initiative will help
                                                                                    PM program. The minimum suggested
                                  Equipment Tagging/Bar-Coding, & Job Plans for                                                   significantly improve the “hand-off” process to                                  PHM Mgt
    4.2           M9000                                                             manufacturer’s PM Job plans/actions of                                                                FY10          0%
                                  Priority 4 Equipment for New Capital Construction                                               Maintenance involving newly installed                                            UMH Mgt
                                                                                    these identified pieces of
                                  Projects                                                                                        systems/equipment stemming from approved
                                                                                    equipment/systems should match the labor
                                                                                                                                  major capital projects, thus aligning the
                                                                                    resources required to properly maintain the
                                                                                                                                  Utilities & Life Safety Management Plans with
                                                                                    Priority 4 equipment/systems.
                                                                                                                                  the overall EC goal.




                                                                                                                                                                                                                         13
    Plant Academy                                                                               Departmental Goals Worksheet                                                            Plant Operations - Vision 2012


Plant Operations Goal Area:                                                         4.0 Internal Business Processes                                                            UM Plant Operations Vision 2012
Vision/Direction: Leverage technology and resources to create best in class internal business processes in facilities management.
Key Challenges:
4.1 Optimal technology to enhance internal business processes.
4.2 Refined procurement processes that improve controls and provide better customer service at the best price.
4.3 Utilization of metrics for performance and accountability.
4.4 Ongoing development and implementation of programs that promote sustainability.
    Key        Department/                   Goal Statement                                   Initiatives                                       Measures                          Timeline       Percent    Champion
 Challenge Shop Number                                                          (Planned Actions to Achieve Goal Statement)              (Measures related to Initiatives)                      Complete
 Reference      (e.g M2000)
  (e.g. 4.1)


                                  Meet or exceed established Department
                                                                                       Adhere to PHM Contract expectations        Review monthly operational reports,
                                  operational indices involving PM &CM activity,                                                                                                                              PHM Mgt
    4.3           M9000                                                                using quantity, quality, time, cost, and   perform surveys, and measure activities to       On-going        95%
                                  Safety, customer satisfaction, employee                                                                                                                                     UMH Mgt
                                                                                       percentage based indicators.               support greater controls.
                                  satisfaction, timeliness, and recruitment.




                                                                                                                                                                                                                    14
    Plant Academy                                                                               Departmental Goals Worksheet                                                                 Plant Operations - Vision 2012


Plant Operations Goal Area:                                                         4.0 Internal Business Processes                                                                 UM Plant Operations Vision 2012
Vision/Direction: Leverage technology and resources to create best in class internal business processes in facilities management.
Key Challenges:
4.1 Optimal technology to enhance internal business processes.
4.2 Refined procurement processes that improve controls and provide better customer service at the best price.
4.3 Utilization of metrics for performance and accountability.
4.4 Ongoing development and implementation of programs that promote sustainability.
    Key        Department/                   Goal Statement                                   Initiatives                                         Measures                             Timeline        Percent     Champion
 Challenge Shop Number                                                          (Planned Actions to Achieve Goal Statement)                (Measures related to Initiatives)                          Complete
 Reference      (e.g M2000)
  (e.g. 4.1)

                                                                                                                                                                                                                  PHM employees
                                                                                                                                   Learner Web program to assist in the
                                  Effectively communicate available training                                                                                                                                          Manager
                                                                                       Training program to foster highly skilled   development of career paths and/or
    4.4           M9000           opportunities to staff.                                                                                                                               On-going        75%          & Foremen
                                                                                       work group.                                 maintain skill level of staff through a yearly
                                                                                                                                                                                                                   assist from FM
                                                                                                                                   review process. (quantity, time, quality)
                                                                                                                                                                                                                  Training Admin.



                                  Strategic Planning Initiatives:
                                  1) Where we want to go as a Dept.                    Communicate University mission and                                                                                         PHM Manager &
                                                                                                                                   PHM Manager & Foremen to accomplish
                                  2) Communicate successes of the Strategic Plan       vision throughout the Plant Operations                                                                                       Foremen to
    4.4           M9000                                                                                                            stated PHM goals. Continued revision of                2012
                                  3) Incorporate Hospital Employees into VISION        community and identify PHM role and                                                                                       accomplish stated
                                                                                                                                   new goals & objectives. (Quality, Time)
                                  2012                                                 supporting efforts.                                                                                                          PHM goals.




                                                                                                                                                                                                                   Manager PHM
                                                                                                                                                                                                                     Foremen
                                  Establish greater accuracy of paychecks              Improve processes and accuracy of pay       Experience less errors through process
    4.4           M9000                                                                                                                                                                   FY08          80%      Employees PPAPO
                                                                                       related data.                               changes. (Quality, Time, Cost, Quantity)
                                                                                                                                                                                                                    Lead Team
                                                                                                                                                                                                                   Support Staff.


                                                                                       Strategically fill upcoming vacancies due
                                  Perform Succession Planning related efforts to                                                   Maintain low vacancy rate within Dept.                                         PHM Manager
                                                                                       to retirement of staff. Effectively hire
    4.4           M9000           maintain adequate staffing levels                                                                using Employee Selection Process.                    On-going       100%       Shop Foremen
                                                                                       thru Apprenticeship program for
                                                                                                                                   (Quality, Quantity, Time, Percent)                                                w/ JAC.
                                                                                       predictable turnover.



                                                                                                                                                                                                                  PHM Manager &
                                                                                       Possess accurate and up to date job         Review/audit PM job plans for targeted
                                                                                                                                                                                                                    Foremen to
    4.4           M9000           Review/Edit Job Plans in MAXIMO                      plan information for APMI >12 Priority 4    equipment. HVAC and Plumbing                       FY09/On-Going     30%
                                                                                                                                                                                                                 accomplish stated
                                                                                       equipt. Residing in MAXIMO cmms.            systems/equipment first. (Quantity, time)
                                                                                                                                                                                                                      goals.




                                                                                                                                                                                                                             15
   Plant Academy                                                                   Departmental Goals Worksheet                                                                 Plant Operations - Vision 2012

    Key        Department/               Goal Statement                                 Initiatives                                     Measures                          Timeline        Percent     Champion
Challenge     Shop Number                                                  (Planned Actions to Achieve Goal Statement)           (Measures related to Initiatives)                       Complete
Reference      (e.g M2000)
 (e.g. 4.1)


                                                                          Reduce boiler service inconsistencies by                                                                                    PHM Manager
                             Establish Campus shared support of Area 5                                                   Consistently provide a level of service
                                                                          identifying program responsibilities                                                                                       Area 5 Foreman
   4.4           M9000       Boiler Systems                                                                              fiscally acceptable to Hospital Customers.        On-going       100%
                                                                          within Plant through PHM Area                                                                                              OBS Supervisor
                                                                                                                         (Quality, Time, Cost)
                                                                          5/Campus Outlying Boiler Service Group                                                                                         tasked.


                                                                          Promote career path & growth                   On-going review of MMIII classification
                                                                          opportunity for MMIIIs. Review                 recognizing specific skill sets involved with
                             Advanced MMIII Business Case
   4.4           M9000                                                    DACUM's to determine and identify              sterilizers, generators, med gas, vacuum            FY09         100%        PHM Manager
                                                                          differences in skill level & required          systems, and other Hospital related utility
                                                                          responsibilities within MMIII job titles.      systems. (Quality)


                                                                                                                                                                                                      Manager PHM
                             Develop/Help Support Supervisor Leadership   Promote from within staff that                 Empower staff members to participate &                                         Foremen
   4.4           M9000       Program                                      demonstrate potential to become part of        foster a Foreman In Training program.           FY10/On-Going    100%      Employees PPAPO
                                                                          management the team.                           (Quality)                                                                     Lead Team
                                                                                                                                                                                                      Support Staff.


                                                                                                                                                                                                      Manager PHM
                                                                          Determine change in current Regulations        Empower staff members to participate in                                        Foremen
   4.4           M9000       Perform Yearly Code/Regulation Reviews       and/or Codes which will require Training       skills update efforts and build on existing     FY09/On Going     50%      Employees PPAPO
                                                                          participation form current staff members.      Training program. (Quality)                                                   Lead Team
                                                                                                                                                                                                      Support Staff.




                                                                                                                                                                                                               16

				
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