Why Business Administration Is Important - Excel

Document Sample
Why Business Administration Is Important - Excel Powered By Docstoc
					                                                                           Program Outcomes Assessment
               Program                                                              Small Business Management Certificate
            Department                                                              Business & Industry                                               These outcome indicators were developed (and the alumni survey
         College/School                                                             KPC                                                               executed) when this certificate program shared assessment plans
       Academic Years                                                               2006/2007                                                          and reports with the AAS in Small Business Administration. The
       Program Contact                                                              Ray Zagorski                                                      transition to a stand-alone certificate still needs work, especially in
 Assessment Coordinator                                                             Debbie Sonberg                                                    the area of defining assessment tools for "required" courses in the
                                                                                                                                                                               certificate program.



                                                                                                                                                                                                                                                                                                       Current                                           Prior Years+
TABLE 1B: Program Outcomes Assessment Results
                                                                                                                                                                                                          Outcomes Indicators
                                                                                                                                                                                                                                                                                                        Year                  (combined with SBA program)




                                                                                                                                                                                                                                                                                                                                                         2002/2003 (not conducted)
                                                                                                                                                        Student Outcome Surveys




                                                                                                                                                                                                                                                                                                                                                                                         assessment plan for SBA
                                                                                                                                                                                                                                                                                                                            under a different format -
                                                                                                                                                                                                                                                                           Service Learning Projects




                                                                                                                                                                                                                                                                                                                             2001/2002* (conducted




                                                                                                                                                                                                                                                                                                                                                                                                                      2004/2005 Developing
                                                                                                                                                                                                                                                                                                                                                                                                                      new General Business
                                                                                                                                                                                                                                                                                                                              no direct comparison)




                                                                                                                                                                                                                                                                                                                                                                                           still writing integrated
                                                                                                                                                                                                                                                                                                         Weighted Average
                                                                                                                                                                                  Instructor Impression
     This report has not been




                                                                                                                                                                                                                                                                                                                                                                                                  2003/2004




                                                                                                                                                                                                                                                                                                                                                                                                                            Program
                                                                                                                                                                                                                                         Employer Survey
                                                                                                                                                                                                                         Alumni Survey




                                                                                                                                                                                                                                                           Business Plan
 formally reviewed by faculty and




                                                                                                                                                                                                            Grade Data
                                                                                                                                                                                  Survey
  is subject to revision in the fall
                                                                                                                                       Grade                                                                B+           C+                                                                                B                                                                                                                  B

                                                                                    explain basic accounting reports, cash flow
                                                                               1                                                        Value                                                               3.30         2.50                                                                            2.90                                                                                                             3.12
                                                                                    and budgets

                                                                                                                                       Weight                                                               0.50         0.50
    http://www.kpc.alaska.edu/pdf/Outcomes%20Lists%20AY06%20_2_.pdf




                                                                                                                                       Grade                                                                B+             B                                                                               B                                                                                                                B+

                                                                                    demonstrate basic supervisory skills and
                                                                               2                                                        Value                                                               3.30         3.00                                                                            3.15                                                                                                             3.30
                                                                                    identify important human behavioral traits

                                                                                                                                       Weight                                                               0.50         0.50

                                                                                                                                       Grade                                                                B+           C+                                  A                 A                         A-                                                                                                                 B+
                                                                                    describe fundamental marketing functions and
                                                                                    strategy, basic selling principles, and
                                                                               3                                                        Value                                                               3.30         2.50                              4.00            4.00                          3.63                                                                                                             3.54
                                                                                    necessary interpersonal skills for customer
                                                                                    relations
                                                                                                                                       Weight                                                               0.50         0.50                              1.00            1.00
                            Program Outcomes




                                                                                                                                       Grade                                                                B+           D+                                                                              C+                                                                                                                   B
                                                                                    list and explain economic terms and concepts
                                                                                    from a macro and micro perspective (ECONS
                                                                               4                                                        Value                                                               3.30         1.50                                                                            2.40                                                                                                             3.00
                                                                                    courses are recommended electives, but not
                                                                                    required)
                                                                                                                                       Weight                                                               0.50         0.50

                                                                                                                                       Grade                                                                               B                                 A                 A                         A-                                                                                                                  B-
                                                                                    use computers for word processing and
                                                                               5    spreadsheets for data analysis (covered in          Value                                                                            3.15                              4.00            4.00                          3.83                                                                                                             2.70
                                                                                    electives -- not required courses)
                                                                                                                                       Weight                                                                            0.50                              1.00            1.00

                                                                                                                                       Grade                                                                B+             B                                 A                 A                         A-                                                                                                                 B+

                                                                               6    communicate ideas in a variety of modes             Value                                                               3.30         3.00                              4.00            4.00                          3.72                                                                                                             3.30

                                                                                                                                       Weight                                                               0.50         0.50                              1.00            1.00

                                                                                                                                       Grade                                                                A-           B-                                  A                 A                         A-                                                                                                                 B+

                                                                                    identify the impact of business from ethical,
                                                                               7                                                        Value                                                               3.70         2.85                              4.00            4.00                          3.76                                                                                                             3.24
                                                                                    legal, and social responsibility points of view.

                                                                                                                                       Weight                                                               0.50         0.50                              1.00            1.00

                                                                                                                                                                                                                                                                                                          B+                                                                                                               B
                                                                                    Blank and shaded = Tool does not measure this published outcome or tool not used this cycle.                                                                                                                         3.34                                                                                                             3.08
                                                                                    Weights: 0.5 = Tool gives anecdotal indication of published outcome.
                                                                                                  1 = Tool is a good measure of the published outcome
                                                                                    + Grade fluctuations do not reflect trends -- only a status at a particular time




                                                                      Submitted 6-14-07                                                  33a6ec57-b11d-445d-a774-7c3dac189953.xls                                                                                                                                                                                                    Outc Results
Program Outcomes Assessment Discussion
               Program    Small Business Management Certificate
            Department    Business & Industry
         College/School   KPC
        Academic Years    2006/2007
       Program Contact    Ray Zagorski
 Assessment Coordinator   Debbie Sonberg

                          TABLE 2B
                          ANALYSIS OF OUTCOME ASSESSMENT RESULTS


                                           Outcome                    Result   Explanation of the Results (also see course comments & recommendations)
                                                                               2004-2005 Comment "KPC is considering shifting from a Small Business Administration AAS degree to a General Business AAS
                                                                               degree. If KPC chooses to make that change (and if approved) some of the observations and/or recommendations may not
                                                                               apply. However, courses were carefully reviewed by two full-time faculty and one adjunct."

                                                                               2006-2007 comments: This is the first year for the certificate program to have its own assessment plan and its own report. Prior
                                                                               to this academic year, the AAS SBA and the SBM Certificate program shared an assessment plan and report. The AAS SBA
                                                                               program was officially replaced by the AA General Business program. The Small Business Management Certificate was retained
                                                                               and outcomes were revised to be more specific and measurable. SBM has its own plan and report now -- not combined with SBA
                                                                               nor General Business. The special business projects, such as business plans, marketing research, and marketing presentations
                                  Preamble to outcomes:                NA      are reported under the General Business degree. Those students have not signed up for the SBM certificate; however, students
                                                                               often realize that they have finished or are close to finishing the certificate program, and apply for acceptance and graduation at
                                                                               the same time. They go for this "step" of recognition while continuing to work toward a General Business or BBA degree.
                                                                               These students are hard to track as certificate students, so the focus of these special projects is just listed under the General
                                                                               Business Degree Assessment Report.

                                                                               The transition to a stand-alone certificate still needs work, especially in the area of defining assessment tools for required
                                                                               courses for the certificate program. The best tools in the business program are in courses such as Fundamentals of Marketing
                                                                               and Introduction to Business, neither of which are required courses in the certificate program. Tools need to be developed
                                                                               specifically for BA 166 Small Business Management and 231 Fundamentals of Supervision. Tools for other courses may be able
                                                                               to be applied here, but that smooth transfer in the program changes has not occurred.
                                                                               Prior year comment: Students don't recognize the importance of basic math and basic algebra to the success of learning and
                                                                               applying accounting principles and concepts. Emphasis at the beginning of class and pre-enrollment advising may help increase
                          explain basic accounting reports,                    successful completion and quality of work for those who do enroll in accounting courses.
          1                                                            B
                          cash flow and budgets
                                                                               Current year comments: Average class GPAs over the past two years had ranged from 2.2 to 4.0. Lower scores may be due to
                                                                               groups of students who struggle with basic math concepts.



                          demonstrate basic supervisory skills                 This course has typically been taught every other year. Considerations should be given to offering it every year, since it is a
          2               and identify important human                 B       requirement for a one-year certificate. Again, it is difficult to separate business degree-seeking students from those who may
                          behavioral traits                                    receive a certificate (see discussion above and below) making it difficult to evaluate this outcome for just certificate students.



                          describe fundamental marketing
                          functions and strategy, basic selling
          3               principles, and necessary                    A-      Students enjoy group/team decision making, but getting everyone "tuned" in is a challenge that must start early in the course.
                          interpersonal skills for customer
                          relations

                          list and explain economic terms and
                          concepts from a macro and micro                      Past comment: Place more emphasis on traditional command & market economic systems.
          4               perspective (ECONS courses are               C+
                          recommended electives, but not                       Current comments: ECON as an elective to the SBM certificate program was not evaluation this assessment cycle.
                          required)
                                                                               Past comment: Focus more on problem solving and case problems in excel and access (perhaps change textbook)

                                                                               Current comments: KPC has chosen to coordinate the CIS A110 class with/through Kathleen Voge, CBPP. This included
                                                                               textbook changes and a greater focus on problem-solving using excel & access. This has been a great change and a benefit to
                                                                               KPC's CIS A110 delivery.
                          use computers for word processing
                          and spreadsheets for data analysis
          5                                                            A-      The "B" result is from the business students exit/alumni survey only.
                          (covered in electives -- not required
                          courses)
                                                                               Over the past two years, only one SBM student took Keyboarding B (CIOS A101B) (received an "A") and one student took
                                                                               Computer Concepts in Business (CIS A110) (received a "D" due to academic dishonesty). Any other business students who
                                                                               took CIOS or CIS courses were enrolled in business degree programs, not certificate programs. As stated in the preamble,
                                                                               students often sign up for the SBM certificate when they realize they are close to a "step" of recognition while toward a degree.
                                                                               This makes it particularly difficult to evaluate "certificate" students.

                                                                               Continue the many group/team projects throughout the program (mostly in BA electives -- see General Business Assessment
                          communicate ideas in a variety of
          6                                                            A-      Report). When students have the opportunity to prepare documents for real life, such as a real business plan or a marketing tool
                          modes
                                                                               for a nonprofit organization, enthusiasm is high, and along with that, the quality of work performed and submitted.


                          identify the impact of business from                 Service Learning and Business Plan projects provide a lot of retrospective thought on the impacts of business activities on the
          7               ethical, legal, and social responsibility    A-      community. Social responsibility may be at the forefront, followed by ethical and legal, but all of these concepts enter in to these
                          points of view.                                      projects. Students have a greater understanding of real impact, not just theoretical impact.




           Submitted 6-14-07                                                                 33a6ec57-b11d-445d-a774-7c3dac189953.xls                                                         Outc Analysis
Program Improvement Recommendations Based on Assessment
               Program     Small Business Management Certificate
             Department    Business & Industry
         College/School    KPC
         Academic Year     2006/2007
  Assessment Coordinator   Ray Zagorski
  Assessment Coordinator   Debbie Sonberg


                           TABLE 3
                           PROGRAM IMPROVEMENT RECOMMENDATIONS BASED ON ASSESSMENT

           Rec. No.                                        Recommendation                                        Outcome(s)                   Rationale for the Recommendation                                               Resource Implications                                        Action Taken In AY 06 or 07
                                                                                                                                                                                                                                                                             Faculty Ray Zagorski has already identified a semester-
                                                                                                                              We have a solid assessment tool for BA 161 (the Business Plan) and Faculty will evaluate assignments and assessment processes to
                                  Develop assessment tools specifically for BA 231 Fundamentals of                                                                                                                                                                           long journaling activity to include in next year's
              1                   Supervision.
                                                                                                             2, 6, & 7        for the marketing elective that most students choose, but not for BA include activities from Fundamentals of Supervision in next year's
                                                                                                                                                                                                                                                                             assessment cycle. An assignment sheet and evaluation
                                                                                                                              231 Fundamentals of Supervision                                      program assessment cycle.
                                                                                                                                                                                                                                                                             sheet will be added to the assessment plan.
                                                                                                                              Over the past four semesters, this course was offered twice. Being a
                                                                                                                              requirement for a one-year program, we looked into why this every
                                                                                                                                                                                                                                                                             I believe another adjunct has taken this course as a
                                                                                                                              other semester schedule occurred. A great adjunct who taught this
              2                   Review the frequency of offering of BA 231.                                2, 6, & 7
                                                                                                                              course for several years moved out of the area. One semester there
                                                                                                                                                                                                     Qualified, available adjunct to teach this course on a regular basis.   regular assignment. We will review this issue again during
                                                                                                                                                                                                                                                                             the next assessment cycle.
                                                                                                                              was no instructor to fill in. This past semester, no one was available
                                                                                                                              to teach the course.
                                                                                                                              Not all CCGs list KPC's programs as requiring certain courses for
                                                                                                                              particular programs. Adding the fact that these courses are required                                                                           Assessment coordinator will advise faculty secretary to
              3                   Compare CCGs to KPC catalog and brochure data for this program.            ALL
                                                                                                                              b KPC would prevent CBPP from inadvertently deleting a course
                                                                                                                                                                                                      none… faculty secretary is already revising CCGs for details.
                                                                                                                                                                                                                                                                             watch for these details.
                                                                                                                              required by KPC.

                                                                                                                              Course title in most KPC document is incorrect and misleading. The
                                                                                                                              title currently reads "Introduction to Computers & Accounting" and
                                                                                                                                                                                                                                                                             Assessment coordinator double-check these details with
                                                                                                                              should read "Introduction to Computerized Accounting." CIOS A110
                                  Correct title and prerequisite list in all KPC documents for ACCT                                                                                                                                                                          program contact person and division chair regarding these
              4                   A222.
                                                                                                             1                is listed as a prerequisite. That course number has been changed to faculty secretary should be able to communicate these changes.
                                                                                                                                                                                                                                                                             discrepancies and proper course of action to take to make
                                                                                                                              CIOS A113 (Intro to Operating Systems: Windows). Students rely on
                                                                                                                                                                                                                                                                             these changes.
                                                                                                                              titles, descriptions, and prerequisites to make appropriate course
                                                                                                                              choices. Information should be accurate.

                                  Recognize service learning projects in courses and consider adding                          Service learning provides authentic experiences and assessment of
                                  service learning projects to other business-related courses (written for                    and for students as well as providing a service for the community. SL
                                                                                                                                                                                                     Continued faculty time in developing and incorporating SL within        Coordinate with SL resources at KPC to further develop
              5                   prior combined program -- consider whether any of the previous             chosen later     is likely to become an accreditation requirement. Be proactive for its
                                                                                                                                                                                                     specific courses.                                                       SL concepts into courses -- ongoing project…
                                  projects designed for business classes will fit in this certificate                         immediate learning benefits as well as for future distinction. BA 161
                                  program.                                                                                    and 353 have both incorporated SL projects.

                                                                                                                                                                                                                                                                             Ray Zagorski has offered to spearhead the "outcomes"
                                                                                                                              To ensure that required course meet the outcomes, or outcomes are       Program BA instructors time to re-evaluate certificate course
              6                   Reconsider outcomes and courses that relate to those outcomes.             ALL?
                                                                                                                              changed to reflect core course.                                         requirements and offering schedule
                                                                                                                                                                                                                                                                             cause. Assessment coordinator has emailed additional
                                                                                                                                                                                                                                                                             information to him for his consideration.




                                  *may incorporate into program review discussion due in AY06




                  Submitted 6-14-07                                                                                                             33a6ec57-b11d-445d-a774-7c3dac189953.xls                                                                                                Program Recommendations
Program Improvement Recommendations Based on Assessment
              Program     Small Business Management Certificate
            Department    Business & Industry
        College/School    KPC                                                                                                     These recommendations were made when the certificate program and the AAS in Small Business Administration share an
        Academic Year     2006/2007
                                                                                                                                  assessment plan and report. Some of the prior recommendations will not apply directly to the certificate program, but are included
 Assessment Coordinator   Ray Zagorski
 Assessment Coordinator   Debbie Sonberg                                                                                          here for general continuity.

                                                                                     TABLE 3
                                                             PROGRAM IMPROVEMENT RECOMMENDATIONS BASED ON ASSESSMENT

          Rec. No.                                                   Recommendation                                                Outcome(s)                  Rationale for the Recommendation                                              Resource Implications                                          Action Taken in AY05                                 Action Taken In AY 06 or 07
                                                                                                                                                                                                                                                                                            Assessment process will continue with a narrower
                                                                                                                                                 Assessment process is too massive to evaluate all courses every
             1                  Continue the assessment cycle and evaluation process in AY06, but focus on one or two                                                                                                                                                                       range due to the sheer massiveness of attempting to
                                                                                                                                  ALL            semester, and all program outcomes every year. Focus on one or Faculty and assessment coordinator time
                                outcomes or courses per semester or assessment cycle.                                                                                                                                                                                                       assess all courses with all tools and all program
                                                                                                                                                 two program outcomes each cycle.
                                                                                                                                                                                                                                                                                            outcomes every cycle.
                                                                                                                                                                                                                                                                                            Assessment coordinator will discuss with faculty the
                                                                                                                                  to be at the                                                                                                                                                                                                       This was done during the last Program Review.
                                                                                                                                                 Direct or authentic assessments show actual student learning                                                                               concepts of direct assessments that are already being
                                                                                                                                  beginning of                                                                                                                                                                                                       Outcomes are now clearly stated; however, the
             2                  Select direct or authentic assessments for one or two program outcomes or emphasis areas to                      better than impression surveys and grade data. Accreditors                                                                                 conducted in courses that could better reflect student
                                                                                                                                  the AY 06                                                                             Faculty and assessment coordinator time                                                                                      assessment coordinator recommends continuing to
                                incorporate into assessment plan, review, and report process.                                                    consider direct or authentic assessments to be real evidence                                                                               learning of program outcomes. Faculty will choose one
                                                                                                                                  assessment                                                                                                                                                                                                         look at outcomes that do not have specific course
                                                                                                                                                 rather than information program data gathering.                                                                                            or two outcomes and appropriate direct assessments to
                                                                                                                                  cycle                                                                                                                                                                                                              requirements.
                                                                                                                                                                                                                                                                                            be written into the AY06 assessment plan.

                                                                                                                                                                                                                                                                                                                                                     Several CCGs were reviewed both on the KPC
                                                                                                                                                 Course requirements are primarily set by UAA Anchorage
             3                                                                                                                                                                                                 SBA faculty coordination at Kenai River Campus and Kachemak                  Continual process. See "course comments-                 campuses and the Goose Lake campus. Both
                                Continue to review program and CCGs for possible need for updating                                ALL            campus, with little voice from extended campuses. Review CCGs
                                                                                                                                                                                                               Bay Campus                                                                   recommendations" for list of possible CCG changes        campuses have updated several courses. A few more
                                                                                                                                                 for appropriateness to KPC community and educational needs.
                                                                                                                                                                                                                                                                                                                                                     are slated for review and update in the fall of 2007.
                                                                                                                                                 This tool should be conducted approximately every three years.
             4                  Conduct the second graduate survey for this program (first gathered in 2002)                      ALL            AY05 was the target year -- the survey was created, but not            Student services department will assist with this mailing           Mailed summer of 05 for 06 data collection
                                                                                                                                                 mailed until the summer of 05. Data will be reported in AY06.
             5                                                                                                                                   KPC is committed to meeting community needs, both personal
                                Continue to recognize the community need for business and accounting courses                      ALL                                                                                   none                                                                Continue open access to KPC courses
                                                                                                                                                 and industry
                                                                                                                                                 Service learning provides authentic experiences and assessment
                                                                                                                                                 of and for students as well as providing a service for the                                                                                                                                        Service Learning was incorporated into several CIOS
             6                  Recognize service learning projects in courses and consider adding service learning projects to                                                                                         Faculty time in developing and incorporating SL into specific       Coordinate with SL resources at KPC to further develop
                                                                                                                                  chosen later   community. SL is likely to become an accreditation requirement.                                                                                                                                   courses and one business course over multiple
                                other business-related courses                                                                                                                                                          courses.                                                            SL concepts into courses -- ongoing project…
                                                                                                                                                 Be proactive for its immediate learning benefits as well as for                                                                                                                                   semesters.
                                                                                                                                                 future distinction.
                                                                                                                                                 With the population of KPC's traditional students increasing, a        SBA faculty, dept chair, and admin time to discuss the
             7                  Continue discussion and consideration of adopting a general business transfer degree similar to                                                                                                                                                             Ongoing discussion within the departments at KPC
                                                                                                                                ALL              greater need is arising for transferability of the Small Business      possibilities and ramifications of adding (or switching to) a new                                                            Done switched.
                                the one at the Kodiak campus*                                                                                                                                                                                                                               campuses
                                                                                                                                                 Administration degree while still meeting individual local needs.      business program.
                                Clearly separate certificate outcomes from degree outcomes. If a new general business program                                                                                                                                                               Will be incorporated into discussions regarding          SBA went away. General Business took its place. Now
             8                                                                                                                ALL?               Required by Academic Affairs                                           Faculty and assessment coordinator time                                                                                      the SBM certificate has its own assessment plan and
                                is adopted, the SBM certificate needs to be redefined.*                                                                                                                                                                                                     development of new program
                                                                                                                                                                                                                                                                                                                                                     report.
                                 Also see course-specific comments and
                                 recommendations in this report




                                *may incorporate into program review discussion due in AY06




                     Submitted 6-14-07                                                                                                                                               33a6ec57-b11d-445d-a774-7c3dac189953.xls                                                                                                                               Old AY05 Program Recs
   Program Outcomes Assessment Discussion
                            Program        Small Business Management Certificate
                          Department       Business & Industry
                      College/School       KPC
                      Academic Year        2006/2007
               Assessment Coordinator      Ray Zagorski

                                                                                                          recommended recommended recommended many
                                           *(or 201) *(or 202 or 202)                                     elective    elective    elective    BA & CIOS
                                           ACCT A101 ACCT A102        ACCT A202 ACCT A222 BA A166 BA A231 ECON A201   ECON A202   CIS A110    Electives       Average


   Student Impression Survey
   Instructor Impression Survey
   Grade Data                                      3.1             3.5         3.5        3.7        3.35         3.8           3.5   3.5 none
                                                                                                                                                 not scored

                                                                                                                                                              #DIV/0!            #DIV/0!
   explain basic accounting reports,
   cash flow and budgets                                                                                                                                      #DIV/0!            #DIV/0!
                                                   3.1             3.5         3.5        3.7        3.35                                                        3.43              B+
   demonstrate basic supervisory skills                                                                                                                       #DIV/0!            #DIV/0!
   and identify important human                                                                                                                               #DIV/0!            #DIV/0!
   behavioral traits                                                                                 3.35         3.8                                            3.58              B+
   describe fundamental marketing                                                                                                                                                #DIV/0!
   functions and strategy, basic selling                                                                                                                      #DIV/0!
   principles, and necessary                                                                                                                                  #DIV/0!            #DIV/0!
   interpersonal skills for customer                                                                 3.35                                                        3.35              B+
   list and explain economic terms and                                                                                                                        NG                  #N/A
   concepts from a macro and micro                                                                                                                            NG                  #N/A
   perspective (ECONS courses are                                                                                               3.5   3.5                        3.50              B+
   use computers for word processing                                                                                                                          #DIV/0!            #DIV/0!
   and spreadsheets for data analysis                                                                                                                         NG                  #N/A
   (covered in electives -- not required                                                                                                                      #DIV/0!            #DIV/0!
   courses)
                                                                                                                                                                                 #DIV/0!
   communicate ideas in a variety of                                                                                                                          #DIV/0!
   modes                                                                                                                                                      #DIV/0!            #DIV/0!
                                                                                                     3.35         3.8                                            3.58              B+
   identify the impact of business from                                                                                                                       #DIV/0!            #DIV/0!
   ethical, legal, and social                                                                                                                                 #DIV/0!            #DIV/0!
   responsibility points of view.                                                                                 3.8                                            3.80              A-




Submitted 6-14-07                                                                    33a6ec57-b11d-445d-a774-7c3dac189953.xls                                           Surveys & Grade Data

				
DOCUMENT INFO
Description: Why Business Administration Is Important document sample