Business + Etiquette by pqj12807

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									Business Etiquette
                   Objectives
   Mock Interviews due
       Feedback on mock interviews?


   Business Etiquette
        Business Etiquette
 Arrive on time
 Conservative attire
 Good grooming
 Firm handshakes
 Gratitude


             International / Travel
               •www.executiveplanet.com
               •http://online.goinglobal.com/default.aspx
   Technology
     Turn off or mute cell phones (not vibrate)
     Keep communications professional:
         Writeformal emails
         Respond to emails quickly and professionally
         Proper voicemail or outbox assistants
           Dining Etiquette
 No talking with your mouth full
 Don’t order alcohol
 Table Setting - Start at the outside and
  work your way in.
   Napkin - When dining with others place your napkin on your lap
    after everyone at your table has been seated. Do not open your
    napkin in mid-air. As you remove your napkin from the table begin to
    open below the table level and place on your lap. If you must leave a
    meal, do so between courses, and place your napkin on your chair
    or to the left of your plate. When a meal is completed, place your
    napkin to the right of your plate– never on the plate.

   Served - Wait for everyone at your table to be served before
    beginning to eat. However, if an individual who has not been served
    encourages you to begin eating, you may do so. Eat slowly while
    waiting for their food to be served.

   Soup - When eating soup, think of making a circle: spoon away from
    you, bring around to your mouth and back to the bowl. Soup is taken
    from the side of the soup spoon– it is not inserted into your mouth.
    Do not slurp or make noises when eating soup.


                                         Source: http://career.utk.edu/students/shared/etiquette.pdf
   Passing - Pass ―community food‖ such as the breadbasket, salt and
    pepper, and salad dressing to the right. Always pass the salt and pepper
    together. When passing items such as a creamer, syrup pitcher or gravy
    boat, pass it with the handle pointing toward the recipient.

   Seasoning - Always taste your food first before using any seasonings. Do
    not assume it needs to be seasoned.

   Sweeteners - Do not be excessive with sugar or sweetener packets. The
    rule of thumb is no more than two packets per meal. Do not crumble the
    packets but partially tear off a corner, empty the contents and place to the
    side.

   Bread - Bread/rolls should never be eaten whole. Break into smaller, more
    manageable pieces, buttering only a few bites at a time. Toast and garlic
    bread however may be eaten as whole pieces since they are usually
    already buttered. If you are served a piping hot muffin or biscuit, you may
    break in half crosswise, butter and put back together. However when ready
    to actually eat, break it into small pieces.

                                              Source: http://career.utk.edu/students/shared/etiquette.pdf
   Ordering from Menu - As the guest select an item that is in the
    mid-price range, easy to eat and you will enjoy. Consider asking
    your host/hostess for a recommendation before making your
    decision. As the host it is helpful to take the lead in ordering
    appetizers and wine, if these are to be served.

   Finished - When finished with a course, leave your plates in the
    same position that they were presented to you. In other words, do
    not push your plates away or stack them.

   Guest - If you are someone’s guest at a meal, ask the person what
    he/she recommends. By doing this, you will learn price range
    guidelines and have an idea of what to order. Usually order an item
    in the mid price range. Also keep in mind, the person who typically
    initiates the meal will pay. Remember to thank them for the meal.



                                         Source: http://career.utk.edu/students/shared/etiquette.pdf
    Business Etiquette Quiz
At an interview or meeting, it is generally
necessary for me to stand only when a women
walks into the room (regardless of my gender).

False. Regardless of your gender, you should
always stand when someone walks into the
room, regardless of their gender. When
someone enters the room, you should rise if you
are seated, smile, extend your hand and greet
the person with a firm handshake.
When introducing two people, it doesn’t matter
who I introduce first.

False. Always state the most important person
(rank & status) first and introduce the
younger/junior person to the older/senior person.
Be sure to explain who people are and use their
full names. Also do not assume that everyone
wants to be called by his or her first name—wait
until you are told to use a first name.
http://www.youtube.com/watch?v=GqQYS50TyfM
At job fairs -- and other professional settings --
when I receive a business card from someone, I
should take the time to really read the card
before sticking it in my pocket or briefcase.

True. It is seen as quite rude when a person
who receives a business card quickly puts the
card away. You should show respect for the
person who gave you the card by reviewing it for
a few seconds, perhaps even using that time to
remember the person’s name. Then thank the
person for the business card and put it away.
I should always turn off (or silence) my cell
phone and beeper before heading into any
interview or business meeting.

True. If something is happening in your life that
is so important that you need to be available
24/7, perhaps the best solution is to postpone
the interview. At a minimum, you should turn all
your electronic equipment’s sound off, utilizing
the vibration mode if you have it. But most
etiquette experts actually suggest turning off all
beepers and phones before any business
meeting.
After a job interview, regardless of whether I am still
interested in the job or not, I should always follow-up
with a thank you note.

True. One of the smallest and easiest things you can
do is write a simple thank-you note after every
interview. You might be surprised at how big an
impact a gesture this small can make, but when the
majority of job-seekers do not send thank-you notes, it
makes you stand out even more. And don’t burn any
bridges by not bothering to send thank-you notes to
interviewers where you’ve already decided the job is
not right for you. You never know when or where your
paths will cross again.
When introducing myself at job fairs or other
business settings, I should avoid saying anything
except my name until the other person responds
in kind.

False. Why just state your name when you have
the perfect opportunity to give a short pitch
about yourself that not only will help people
remember who you are, but perhaps also be a
prelude to a lengthier conversation. Those 20
seconds or so, called the sound bite, gives you a
chance to express your unique selling
proposition -- the one thing that makes you
different from everyone else.
When I know a company I am interviewing with
is having a casual day on the day I am
interviewing, it is best to dress down for the
interview.

False. Always dress for the interview. While you
want to appear to fit in with the corporate culture
of an organization, casual days are not the
norm. So make sure you discover what the
business attire is on normal days, and wear
attire at that level of formality to the interview.
During an on-site interview, it’s okay to order a
cocktail before the meal or wine with my meal
when everyone else is drinking.

False. Don’t ever display any bad habits while
on an interview. Avoid all alcoholic beverages
while interviewing. And most experts say you
should avoid smoking as well.
I have a great sense of humor, so it’s perfectly
fine to have a humorous greeting on my
voicemail (or answering machine) when job-
hunting.

False. While job-hunting, you want to have a
professional-sounding message. Start your
message with ―Hello, you’ve reached the
voicemail (or answering machine) of…‖ Don’t
make jokes; don’t have screaming or shouting;
don’t have background music; and don’t have
cute greetings from your kids.
When at meetings at which people are wearing
name tags, the best place to put your name tag
is on your right chest/shoulder area.

True. You should place your name tag on your
right shoulder is because during the handshake
(using your right hand), the other person’s eyes
naturally follow your right arm up to your head to
make eye contact, allowing time to slip another
look at your name on your name tag.
At job and career fairs it’s okay for me to walk up
to a group of people engaged in conversation
and interrupt by introducing myself.

False. It’s best not to interrupt an employer
representative when s/he is talking with one or
more prospective candidates. Wait your turn. If
the conversation goes on for too long, either
attempt to make eye contact with the
representative to show you are interested - or
move on to the next booth and make a note to
return later in the fair.
At all other business functions, however, it is
certainly acceptable to politely interrupt and join
a group of people engaged in informal
conversation. Business meetings are about
networking and making contacts, so feel free to
walk up to the group and say, ―Excuse me, I
would like to introduce myself.‖
At a reception, if both hands are full (with purse, food,
drink, etc…), it is fine to just nod rather than shake
hands.

False. If no tables are available, you should only have a
drink or your food in your hand—never both. You should
be prepared to greet and shake hands with individuals. If
having a drink hold it in your left hand to keep your right
hand dry and ready to shake hands. If eating hold your
plate on the right hand and eat with the left hand. When
someone approaches, you are able to switch the plate to
your left hand and your right hand is clean and ready to
shake. If tables are available you may have your drink
and food together. However, always be ready to stand
and greet people.
When talking on the phone with a potential
employer or other business contact, it’s okay for
me to put them on hold while I answer another
phone call.

False. Call-waiting is a curse on business
etiquette. It’s better to always let the other phone
call roll onto your voicemail than to interrupt your
current conversation. Not only is the practice
rude, but in doing so, you stop any momentum
you had leading up to the interruption - which
you probably won’t be able to get back.
              Final Thoughts
   Etiquette is about making the right
    impression.

   Ethics are about making the right
    decisions.

   Next week… Business Ethics

								
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