Credit Card Consolidation in London Ontario - DOC

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					                                  Resume for Jim St. Pierre MPA

                                   James P. St. Pierre
                                8072 Country Club Rd N.
                                St. Petersburg, FL 33710
                                       P: 727-501-2375

Jim St. Pierre is an accomplished professional with a proven track record for senior positions in
the information tec hnology and business transformation c onsulting arenas. Extensive ex perience
in leading cross functional teams of technical and business employees in a variety of disciplines
that include project management, systems development, enterprise resource planning, global
disaster recovery and business process optimization.

Account / General / Project Management • Consulting • Operations Management
Change / Issue / Risk Management • Outsourcing & Vendor Management • Business
Development Staff Rec ruiting & Development • Strategic & Tactical Planning • Client Relationship
Management (CRM) / PlanView Enterprise™ • Setup • Configuration • Tool Optimization •
Mentoring • Training / Disaster Recover Solutions

Project Leadership:
    Project Portfolio Management Skills: establish baseline productivity measures and
        evaluate targets for improvement in project management
     Core Project Management Skills:
             Establish resource allocation, deployment forecasts and baselines for Project
              Management, Analysis, Development and Testing resources as an aggregat e,
              reporting result at the executive level.
             Develop estimates, budgets, and work plans, measuring progress and reporting
              status accordingly.
             Use risk management techniques to reduce impact of unplanned events.
             Developing and forming of tec hnical t eams for large system deployments across
              multiple business units.

Business Process Optimization / Turn-around Consulting

     Business Process Management consulting, delivering business optimization processes
     Strategic planning to respond to turn around challenges.
     Organizational realignment consulting to leverage corporate efficiencies
     Perform gap analyses to identify current and target processes.
     Transition new processes into organizational use.
     Identify business cost drivers, determine how functional areas interact, develop solutions
      addressing client’s needs.
     Cultural adoption strategies for change management

                                   Resume for Jim St. Pierre MPA

Project Manager                                    PSR Associates
October 2009 to Current
    Managing client implementations for P.S.R throughout the United States foc using on
       Clarity Products.
    Conducting detailed client needs analysis and applying the output of the analysis to
       additional opportunities for adding value to each implementation.
    Developed, maintained project plans, schedules, risk assessments, issues and weekly
       status reports to the executive level of bot h the client and PSR’s management team.

Senior Implementation Consultant / Migrations Manager PlanView, Inc.
May 2004 to August 2005 & May 2007 to April 2009
    Leading and implementing medium to large complex software solutions using PlanView’s
       tool. Analyzed the needs of the client from both an IT and Business perspective. Utilized
       the output to create a viable robust software solution using the PlanView P DC tool.
    Managed database migrations from legacy systems to more current versions of the tool.
            Optimized the delivery and execution of the Migration Program, increasing
             efficiency and accuracy of methods and techniques in place.
            Provided transitional plans for each client on process maturation, data mining
             techniques and change management challenges.
            Revamped approach packages that resulting in a faster time to mark et for clients
             to realize results and gain true value from existing and new processes.
            Managed the migration projects for a significant number of clients.
    Defined new processes and validated existing in place process which are used to aid the
       client in establishing a more mature organization for work, resource and financial
       planning while creating transparency throughout each organiz ation.
    International consulting and guest lecturer for Planview’s European clients on
       implementing change increment ally and subtle approaches to data mining.
    Cons ulted with clients on best practice development and optimal approaches for cultural
       adoption of the tool and new practices.
    Performed Team Lead role in the configuration, validation and implementation of the tool
       in single or multiple instanc es.
    Train and mentor the client administrators and client user community on the functionality
       and intent of the tool.
    Version expertise: PlanView’s 7X, PVE 5, PVE 6, PVE 9X PVE 10.0
    Major clients with whom I have performed these roles include but are not limited to:
       ESPN, Exxon Mobil, Ontario Ministry of Health, State of New Jersey OIT, Wells Fargo,
       Citibank, Wells Fargo, ACE Hardware, RJ Reynolds, Lincoln Financial Group, Synovus
       Bank, Cash America, Key Bank, Canadian Tire, Volkswagen of America, Archers Daniels
       Midland, .Blue Cross and Blue Shield, Delta Airlines, Hallmark, Outback Steak House,
       University of Pennsylvania, The Vanguard Group, Americ an Red Cross, Staples, Sentry
       Insuranc e, Vista Print and New Jersey Manufacturers Insurance.

                                  Resume for Jim St. Pierre MPA

Program / Project Manager           First Advantage Corp
August 2005 to May 2007
    Leading enterpris e wide IT projects and programs in the US, Asia Pacific and Canada for
       centralization of infrastructure, services and optimization of core software offerings.
       Appointed as the Corporate IT liaison for all major projects in India and Canada.
       Conducted an enterprise wide analysis of IT infrastructure acquired during mergers.
       Cent ralized the inventory footprint allowing for business continuity / disaster recovery
       planning and execution strategies. Additional benefits recognized, the ability of the 53 IT
       shops to be able to determine skill set availability in other units, reducing the need to hire
       consultants to assist with technology challenges.
    Developed and implemented the Disaster Rec overy and Business Continuity Planning for
       FADV Corporat e IT and FA DV core Tier 1 business units across the enterprise which
       was successfully tested.
    Managed document imaging projects using OnBase as the primary proc essing plat form
       using an EMC Centera as storage. These projects positively impacted multiple
       organizations across the enterprise to reduce paper storage and increase the efficiency
       of each organization.
    Managed the migration of VB and Java based background screening software from a
       legacy FADV company to a new Canadian acquisition. The soft ware package required
       major modifications to be compliant wit h Canadian data standards for screening, billing
       and reporting.
    Managed data center consolidations and migrations to a centralized services platform
       based out of Indianapolis as the corporate data center hub.
    Developed and delivered project management training to Corporate IT and Business
       project managers.
    Participated in developing FADV’s project lifecycle from an immature model to a robust
       flexible model accounting for each phase and the processes required for proper over -site
       and planning within each phase.

Senior Technical Officer           JPMorgan Chase
August 2001 to May 2004
    Master Scheduler for CCS ITM:
            Manage the internal IT master scheduling proc esses across all ITM plat forms.
            Coordination of the SWAT Team (process for early discovery of project
             requirements) and communication bet ween for project scheduling impacts on
             strategic / mission critical project requests having an IT component.
    Project Portfolio Risk Management:
            Re-engineering and implementing processes to address compliance concerns for
             existing and emerging performance reporting. This includes but is not limited to a
             migration towards COBIT standards, controls for change control processes,
             system validation, and risk assessment.
    Resource forecasting and project portfolio management:
            Designed and implemented an automated reporting system which imported
             multiple dat a feeds from disparate data sources and allowed for more efficient
             strategic reporting.

JPMorgan Chase (continued)
   Six Sigma Greenbelt Project Leader:

                                 Resume for Jim St. Pierre MPA

           Lead a cross functional, cross LOB team of senior managers in developing a
            standardized integrated scheduling and forecasting model and process for
            resource allocations across CCS that have IT impacts resulting in a validated 5
            million dollar savings to the company.
    Supported Project, Development, Testing, and UA T managers in project related activities
      through mentoring, project audits and reporting on project related met rics.
    Developed and delivered an in-house Project Management training course based on PMI
      standards and practices
    Six Sigma Implementation Manager:
           Delivered Fast Track RAPID Software Development Techniques course to both
            IT and business partner colleagues within Credit Card Services. The course
            objective was to decrease the requirements gathering proc ess using tools and
            techniques to evaluate the strategic, architectural, business value and
            organizational change assessments.
    Subject Matter Expert (SME) for Capability Maturity Model.
           Conducted training for IT res ources as well as the business on the enhanced
            Project Development Life Cycle.
    Team member for CMM CBA-IPI Assessment for Chase Credit Card Services
      Information Technology Management. The team evaluated five Level 2 K ey Process
    Team member for CFS Standards and Procedures for CMM - CBA-IP I Assessment
      standards and protocols.

Project Manager Intermedia Communications / WorldCom Tampa, FL 1999 to August
    Vendor Management and Technology Trans formation
           Led vendor management initiatives for soft ware tool evaluations and outsourcing
            initiatives for infrastructure support across the enterprise. Negotiat ed and
            managed outsourcing solutions and S LA agreements between vendors,
            specifically, Compaq, Planview, SUN, EMC, Microsoft, GCA and Lucent
    Process Improvement
           Project Manager for the development and rollout of the IT Systems Development
            Life Cycle.
           Led process improvement initiatives for project mana gement and delivery of
            software that resulted in reduced cycle time and defects released to production.
    Infrastructure
           Managed a team of 20 engineers to meet business requirements for a
            centralized solution for mass storage and the centralization of core business
            applications which resulted in reduced risk and increased business continuity for
            disaster recovery scenarios.
           Managed a team of 15 engineers in the creation of a testing environment which
            closely mirrored the core production environment. This initiative dramatically
            reduced the number of total software defects introduc ed.

Intermedia Communications (continued)

                                  Resume for Jim St. Pierre MPA

             Led a team of 32 engineers across 3 lines of business for a Net work
              Management S ervices initiative which included upgrades to hardware and
              software as well as the complete restructuring of the network backbone reducing
              risks of network outages.
             Managed an enterprise wide rollout of Sales Force Automation software that
              required hardware replacement for 1100 client machines at 43 remote office
              locations throughout the United States.
             Managed multiple e-commerce solutions that reduc ed billing and true-up cycle
              time for provisioning across multiple lines of business resulting in an expense
              save of 22 million per year.
     Software Development
             Java based solutions for tracking access to the DMS 500 switch net work.
             Development of an automated Switch Provisioning System, which closed a billing
              revenue gap of $5, 000, 000 per month by automatically configuring changes at
              the switch level that could be immediately yield billable revenue.
             Cons olidation software project for integration of the Network Operations Center
              applications resulting in reduced head c ount and increased efficiency in
              productivity for customer switch provisioning.
             Managed an enterpris e wide server implement ation of BMC soft ware for
              performance and c apacity monit oring on NT, Unix and AS400 platforms (OS and
             Managed the migration of accounting systems from companies acquired by

Proje ct Mana ger       MicroAge                                  Tampa, FL 1998 - 1999
     Supported technical projects dealing with data collection, customer billing solutions, T1
        connectivity, cross-plat form integration; LAN/WAN, firewall security; Hardware
        provisioning and configuration / installation management. Lead teams to solve AS400,
        Oracle and UNIX administration issues.

Law Enforcement                    Pasco County Sheriff’ s Department FL 1984 – 1998
As a Deputy Sheriff for the Pasco County Sheriff’s Office, Jim served in Patrol Operations,
Tactical Operations, K-9 and Lat ent Investigations as a Property and White Collar / Cyber Crimes
     Major case detective and supervisor within the Criminal Investigation Bureau charged
         with investigating fraud and comput er related crimes.
     Managed software development projects that reduced fraud and theft det ection cycle
        time by integrating automated pawn reporting with the county’s AS400 core system.
     Additional software projects included developing soft ware that interfaced wit h leading
        Tampa Bay area banks to detect and warn of fraudulent activity in a near real time
        environment (First Union and Nations Bank ).
     Served on multi-jurisdictional task forces that include but are not limited to: cross border
        interdiction, dignitary protection, drug interdiction, training a contingent of law
        enforcement officers from London’s Metropolitan Police on effective drug interdiction and
        gang enforcement techniques, white collar task forces, maritime law enforc ement and
        disaster relief and security operations for Hurricane Andrew .


                                   Resume for Jim St. Pierre MPA

Master of Public Administration & Management Troy State University
Bachelor of Arts St. Leo College

Additional Training and Qualifications
Project Management Professional Certification
Statistical Process Control
Six Sigma Greenbelt Training
PDL for the Practitioner, Manager and Partners
Project Management for the IT Professional
Fast Track – RAPID Software Development Techniques
Microsoft Project Application Training
Oracle Architecture and Database Admini stration 1
Unix System Administration 1 (Solaris 2.7 and 2.8)
OOM – US E Ca se Development
MS Acce ss 97 Application Training
Communicating for Results
PlanView PDC versions: 7.2, 7.3. 7.4.1, Enterpri se 05, PVE 9.0 PVE 10.0,

Project Management Institute
Tampa Bay SPIN (Software Process Improvement Network)

Project Management Professional – PMI 2001 (expired but re-certification is planned)
Six Sigma Green Belt – 2003
CMM Asse ssor – 2004
PlanView PDC Certified Instructor
Private Pilot

Note: I have a work visa for India that is valid through 2012


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