1. Schools 2. 3. # shifts 4. # 5. Caller 6. 7. Do you offer 8. Do you offer prizes 9. Do you offer any 10. How much 11. Do the incentives you 12. What is your philosophy when it
name? callers months/ Wage Ince monetary/pay as incentives? Are other type of do you spend offer help? How? comes to incentives? [Any other
per weeks of ntiv rate incentives? the prizes donated or incentives? If so, on the comments]
shift calling? es? If so, what are purchased? what? incentives?
Southwest 12 2 shifts, Fall, $6.25 Yes Am hoping to Gift certificates Pizza parties when we None, they are Definitely, they are something The more the better. Seems like
Missouri callers, M/W Spring starting, start a monetary donated from all sorts meet campaign goals. donated. We tangible for the callers to work monetary incentives are more
State 2 team every and only one bonus system, but of area companies, for have no budget for. They love getting prizes at appreciated
University leaders, other Summer .25 bonus running into some various nightly, allowance for the end of the night and our
1 Grad. Sunday, semesters, allowed a major red tape weekly and monthly incentives. team of the month gets a food
Asst. T/TH approx. 35 year. Team from student contests. About party somewhere—good team
and every weeks out leaders employment and $10,000 split through building exercise.
myself other of the year start at payroll. the year.
per shift Sunday, $7.25
Randolph- 5-10 5 / week 24-26 $5.15 are Yes no yes, prizes are 3 prizes per night maybe $1000 yes, this is the only way I keep Need them. We are also trying to
Macon weeks a can’t pay purchased. based on total $, credit my callers. When they can just change the wage system, so that
Woman's year more card gifts, non-donors, as easily get a job in the library we can pay the callers more.
College, campus increased gifts, total # making the
Lynchburg, restrictions of pledges and others. same wage and get to do their
VA Also, do end of homework.
semester prizes for
nights worked, number
of contacts completed,
Eastern 12 5-6 shifts About 35 $7.50 per Yes Three $50 prizes For our end of the We have team boards- Roughly $2,500 Some of them help by offering Incentives only seem to work when
Michigan stations a week weeks hour at the end of the semester party we and the winner of the some competition into the they are merit based and help the
University semester most have around 35 prizes team board will win a phone center. The callers will callers try to achieve a higher standard
pledges, most donated. We have $20 gift certificate. try to get more pledges so that for themselves. When there are many
money raised, and small prizes on a Weekly pizza can be eligible for the $50 different incentives offered, it seems
highest average nightly basis that are challenge- the winning drawing. Not all of the to confuse the callers which ones to
gift. One dollar given away that we shift will get pizza incentives work as motivators work for and which ones are
for every non buy (ie: candy, freezer though, some are now taken for important. I think this confusion leads
donor pledge One mugs, picture granted and have become more to callers expecting that prizes, pizza,
dollar for every frames, etc) of an expected part of the job candy ,etc should just be given to
pledge from a non rather than a reward- we are them rather than them having to work
donor One dollar looking at our incentives for for it. Incentives should be something
for every credit next year keep the incentives that truly motivates the callers-and I
card pledge that truly motivate and get rid don't think that means to have a ton of
of the incentives that are taken incentives. I think it's important to
for granted. find incentives that are meaningful to
the callers and truly motivate them to
Pacific 10-11 3-4/ week, 30 days $7-$8 Yes Every semester 90% of our prizes our The person with the $200-$300 Yes i think so, quite a few Want the callers to have fun, and i feel
university over 5-6 they return they donated, i send out most pledges, & most callers return and when incentive add to the fun and push them
weeks get a pay raise letters in august money raised earns a surveyed listed that they to excel. Fund raising by telephone is
twice a based on &January requesting final grand prize. In enjoyed the incentives. one of the hardest ways to fund raise.
year. performance, donations. > past years it has There is a high level of refusals. I also
> anywhere from been $50 & $75 at feel that people tell students stuff they
$0.10 to $0.25. j.crew. would never say to a university staff
member. So anything to lower stress
for the callers is great in my book.
Lebanon 12 (15 Sun - 8 wks in $6.00/hr to Abs $1/hr for each Both donated and FOOD! Snacks and About $2,000 I think so. An "unscientific" It's a job that requires a clear head,
Valley next yr), Thurs, 6- fall, Oct- start, .25 olute hour worked if purchased. Most soda every evening. I for both test showed that the kids good common sense and the ability to
College minimu 9pm Nov - 7 raise each ly! they've had no popular prize is $5 have a bonus point semesters. (not worked to achieve the nightly take rejection. I consider it the
m4- wks in year they unexcused college store gift system that awards a counting $1/hr goal for the incentive. E.g.: toughest job on campus. It takes a
avg. 8 Spring, return,other absences. Also, certificates which we weekly prize ($10 bonus for good when it was for most credit special person to handle it well. The
Mar-Apr campus .25 raise for have to buy. Donated value) for most bonus attendance) cards, they went up - most minimum wage off-campus is $5.75.
jobs begin returning callers prizes are movie points each week. I increased pledges, they went The college policy on student wages
at $5.75 mentioned above. passes and fast food also track career total up. Career tracking and .25 prevents me from offering more than
coupons. These are all $$ raised and offer raise makes the kids want to $6.00/hr. If I want the best students,
nightly prizes ($5 college logo items - as come back the next year. I've got to make it worth their while.
value) for first pledge, they reach each $5,000 Attendance bonus GREATLY While I don't agree with rewarding
most credit cards, level. At the end of reduces frivolous absenteeism. them for doing what they're supposed
most contacts, etc. each semester I offer to be doing anyway, I do like to
restaurant/retail gift reward the best for their productivity.
certificates for specific It sets up a kind of internal
achievements competition and brings everyone's
Washington 23 6/week All year $6.90 (min. Yes See attached Yes, both. We Yes, we often have We have about Yes, I think they help a great I was a caller when I was a student
State Sunday except wage) to document, in purchase $10 gift food for our callers at $6000 budgeted deal with retention and with and it can be a rough job sometimes.
University from July and $10.50/hou addition we offer certificates to the break. The for incentives helping to make the work They raise more than $2 million for
12:30- August r incentives for student bookstore for constituencies that and food. environment fun. We do the university every year, and
3:30 then serving as a caller of the week, and we call for help with surveys of our callers every although they get paid to do it, I want
4-8, M-Th replacement We we have a store where this, but I get them semester and so many of them to make sure that they know how
5-9 also give away 13 students can purchase food fairly regularly as talk about how valued they feel important their role is in our program.
dollar bills each prizes donated from well. They get food as employees. I really think Once again, I think showing them
night local businesses with about 60% of the time that even though I tell them all they are appreciated resonates with
points they earn from they work. We get the time how great they are, them a little more than just saying
each pledge. We do them all kinds of stuff, showing them with incentives Thank You all the time (which I also
drawings at the end of pizza, sub sandwiches, helps a lot too. try to do)!
the semester party for fruit and veggie trays
various prizes. chips and cookies, you
Duquesne Up to 4 shifts 20 weeks $7.00 to Yes Up to an hour's We also offer prizes, Aside from free between $5,000 Student callers really want to Being a student caller can be a really
University 14. We $7.50 per pay for each credit sometimes during the snacks, very cheap and $6,000 each make the extra money and you horrible job on the nights when
average hour. card gift, each calling sessions, but soda, and the year. can hear them being much more everyone seems to hang up or be
12. upgrade, etc. the most often as prizes at occasional pizza, not assertive and sticking to the rude. Plus, while we pay well for a
callers get - the end of each really. I try to bring in credit card ask when we're campus job, even a caller working
depending on semester for the top some homemade treat offering bonuses based on the every shift will only gross about $75 a
many factors or callers. We purchase a each time I work. number of credit card gifts. week. Incentives help to keep callers
for winning a few prizes such as gift motivated and reward outcomes we
particular game certificates to the want to encourage.
we're running. bookstore, but we
have most donated by
University 8 callers 6 Aug-May start at Callers are We have a food night If so, what? If they We purchase In the beginning of calling I
of Utah 1 super $7.50 evaluated for their every time we call for meet a certain dollar some. [not think incentives do help,
supervisors performance in a different. We have amount sometimes we amount entered] however, I think motivation
earn from the previous gift certificates, movie allow the callers to go decreases as the semester nears
$9 to $9.50 semester and can passes, other gifts home early. the end.
get up to a .50 brought down from the
University 5-10 Mon - 18 weeks $8/hour to Yes Each continuous Donated items, along No. Around Somewhat, they do not make I feel they are a necessary expense
of thurs, spring 14 start max semester increase with Monetary prizes $400/semester the callers work faster though,
Baltimore sunday weeks fall of $10/hr, of $.50/hr. are placed in a basket and it seems that the same few
(1/month) supervisors Monetary bonuses to be randomly drawn callers always get win the
are paid of $5, $10, and upon meeting goals or prizes. This frustrates those
$10/hr $15. Allow the winning the contest for callers not making goal. The
callers to earn up the night. monetary bonuses have helped
to $10 extra per to ensure that the callers try
week harder to update alumni
Cal State 14 9 10 months $7.50 - $12 Yes Yes, see attached Yes, prizes are We have team We budget Absolutely, they keep caller We understand that the Telefund job is
Northridge hour bonus plan. We donated and we challenges as well. $10,000 a year morale high, increase a very tough job and that if you are
also offer fortunately live in the production, and help with caller going to have a highly productive
benchmark and land of theme parks. retention. The more meaningful program with high caller morale, low
challenge your employees find their work caller turn over then you need to
incentives. the more likely it is they will invest in your calling staff.
come back. All of these things
translate into cost saving and
revenue production that far
exceeds the $10,000 spent.
Hofstra 10 Sun 4-8, ~110 Starting at Yes Yes. I add hours Yes. Pre paid calling We have a caller "hall Between I think so. I have been with our I think they are highly beneficial -
university Mon - Th nights, $7, onto their cards are a favorite. of fame" (based on $1500-2000 program for 3 yrs now and we until the callers expect them get slack
530-9pm sept managers timesheets for Gift certificates to the amount raised) continue to raise more money in their work. Performance should be
through $8.50 various mall, blockbuster, each year. Turnover is always monitored consistently
may achievements. wendy's, mcdonalds, an issue but my returners seems
the bookstore. We to enjoy the benefits.
purcahse all of the
Western 6-14 8/week October - $6.50- $8 occa no not really sugar. we do not do it $20 month They seem to help and pick up The callers should get incentives if
Oregon June sion all the time but there when we do it the callers mood. We have they see it as a reward and not a
University ally have been weeks never really offered more than standard. I wish I could give more,
where we offer candy candy, but college kids love to but my budget does not really allow
for pledges and gifts get free food no matter what for it. They have a hard job to do and
a lot of times they can't really
remember that they are getting a good
salary when things are going bad. I
don't think anybody who gets yelled at
by an alum says "good thing I make
good money". Callers tend to respond
to an immediate reward that shows our
appreciation right now, as opposed to
they paycheck they will receive in a
Drake 10-15 5 @8 $6.00- Yes Yes. We offer Yes. The prizes are No. $1,000-$1,500 Sure, it makes the environment I really don't have a philosophy on
University months $6.50 nightly bonuses. donated. more competitive, and therefore incentives. You just have to know
We also have makes our results better. how to use them. Make sure that they
monthly contests are of some value to your callers, so
where the caller you get the result you want.
can win cash and
Georgia 12 Sun: 4:30 August - Starting at Yes We offer 3 Mostly donated but we Pizza Parties - go $1000 on Yes - our students compete
State callers - 8:30pm June $7.50 and scholarships per do purchase some home early passes scholarship hard for the scholarships
University and 2 hour semester items which comes
supervis Mon-Thur $500 from a local
ors 6:15 - $300 company
9:30pm $200 $200 per
Brigham 32 14 shifts year- Callers: Yes wage increases 70% - Donated See attachment 4,000 - $5,500 YES! This job can be very I want them to feel successful and
Young round 7.25- 8.25 monotonous, no matter how sometimes a proverbial pat on the
University well you train your callers to back just isn't enough. I want them to
Supvs build good relationships with leave this university and this job
8.25-9.75 each call. I always get positive feeling like it was more than just a
feedback about our incentives "campus job" and that they did
because there is something for something to make a difference for
everyone. We also have them their school. Incentives alone don't
organized in such a way that it give them this feeling, but it helps
doesn't take too much time to them feel little victories along the
manage, nor does it take away way. Although they are not the "big
too much time from their money" raisers for the university, their
calling. job is still paramount to the overall
success of alumni-giving rates. In my
opinion, they should feel this and they
do in part by the incentives we offer.
Oregon 20-24 6/week 9-10 mo. 6.50 – 8.50 Yes Caller can max Mostly donated some Leave early. 1,500 – 3,000 Yes. When the callers know Try your best to award as many
State out at 8.50 each purchased there is a prize at stake they try different callers as possible. Don’t
University superv night worked. harder. If our goal is CC gifts I always award prizes for the same
9.00 Bonus structure know our % will increase for category. Have drawings. Make sure
gives increase on the night. The callers also you reward the behavior you want to
base rate for mention that the prizes encourage. To keep the prizes
pledges, cc gifts, motivate them. I also have an motivational change up the prizes you
etc. attendance bonus in place. offer…keep the callers guessing.
Illinois 10 4 Shifts four $6.75 to Sometimes Yes, and they are Yes, for each pledge None Yes, it makes the callers work Even though the callers get a decent
Wesleyan Per Week months $7.25 per Yes donated. the caller gets their harder. We have everything wage, the incentives boosts the moral
University hour name goes into a from rock climbing, to tanning, of the callers especially when they are
monthly drawing for to hotel stays to dinner calling never donors. The second
dinner with Staff. certificates. semester I started giving play money
We pick three winners for number of pledges, credit cards,
per month. matches, etc. and they I made up
different packages from the incentives
that I received and the callers got to
bid on them. This usually ran two to
three weeks per group of packages.
They loved it. Next year I think I am
going to do the play money thing the
University 10 - 17 5 shifts a 16 weeks $7.25 and Yes bonus time Some are we keep a fridge $75 - $100 Yes - It motivates the callers I think that the incentives I offer my
of week Spring get a purchased and stocked with sodas Cakes are each night and they really callers helps a lot in motivating
Massachu (3hr $0.25 some are donated for the callers each approximately look forward to getting their them. Some people may argue
setts shifts) 12 weeks raise each night and we do $10 -$15 birthday cake. Also one of that they are being paid but I think
Dartmouth Fall year they birthday cakes for depending on the time bonuses we give is for the job they do that the little
semester stay caller's birthdays. In the size. for credit cards and I have extras are necessary to keep them
addition, we do a found that since we started motivated.
Christmas party to do this that the callers
where we hand out remember to ask for credit
awards and we do cards on a more regular
an end of the year basis. The callers know
dinner at a local about the award parties so
restaurant and also that gives them something to
give out lots of strive for at the end of each
awards at this. semester.
Messiah 11 Callers 10 weeks $6.00 with Yes 15.00 bonus at The prizes (phone Food during the No more than Yes! The callers look Incentives should be given to
college work 2 in fall a $0.25/hr the end of first cards, gift evening $1,000 max forward to receiving phone callers who are performing above
times a increase semester, certificates, and Mall gift certificates cards and gift certificates....it And beyond doing their job. (for
week 8 weeks each year $20.00 after food) are purchased. T-shirts are is really an incentive for our example, some of my callers want
in the their 2nd designed by a callers because the pay isn't Incentives for getting "maybes" on
spring semester, student and given all that great. They are the phone or for receiving a pledge
$25.00 after out to all the staff at aware of what they need to that is the same amount as the
their third, and the end do to receive the incentives, donor gave last year. However
so on Of each year so i try to be sure that the while that's great, we do want to
Rewards quickly follow their encourage increased giving so i
actions! have incentives for increased gifts,
not just same-level gifts) know
exactly what you want your callers
to do and reward them for doing it
1. Schools 2. How 3. How 4. How 5. Caller 6. 7. Do you offer 8. Do you offer prizes 9. Do you offer any 10. How much 11. Do the incentives you 12. What is your philosophy when it
name? many many many Wage Ince monetary/pay as incentives? Are other type of do you spend offer help? How? comes to incentives? [Any other
callers shifts do months/ ntiv rate incentives? the prizes donated or incentives? If so, on the comments]
work you weeks do es? If so, what are purchased? what? incentives?
each work? you call? they?
TELEPHONE OUTREACH WAGE INCREASE CRITERIA - CALLER
Source: Meg Hickox, Washington State University
YOU WILL RECEIVE A WAGE INCREASE DEPENDENT UPON EITHER PERFORMANCE CRITERIA OR
DUE TO AN INCREASE IN THE MINIMUM WAGE (WHICHEVER IS THE GREATER BUT NOT BOTH).
Starting Wage: $6.90 per hour
Wage Ceiling: $10.50 per hour (WSU Classification Mandate)
Caller wage increases will be given for the following performance criteria. Individual statistics are tracked throughout each semester and overall performance in each category will be
calculated. To earn the hourly wage increases indicated below, a caller must work at least the required number of nights during the semester and must meet or exceed the stated
standards. Wage increases equal to half the amounts shown are available to callers who have worked less than the required number
Quantitative Criteria Hourly Wage Increase
FALL SPRING LATE SPRING
(25 nights) (23 nights) (14 nights)
$.10 $.05 $.10 $.05 $.10 $.05
Contacts per night 27 23 27 23 25 21
Average pledge amount $125 $105 $105 $85 $85 $65
Pledge Rate 45% 40% 40% 35% 40% 35%
Total Pledged $35,500 $22,500 $20,000 $15,000 $12,000 $7,000
Alumni Non Donor Criteria
Average pledge amount $65 $55 $65 $55 $65 $55
Pledge Rate 25% 18% 25% 18% 25% 18%
Working Relationships- 0-$.10/hour
(Ability to work collaboratively with colleagues, co-workers and constituents)
Attendance – $ .10/hour
(Have worked or gotten replacements for every scheduled calling session; working the entire shift)
Centenium Accuracy – $.10/hour
(Correctness in the use of all data related computer input – monitored by data check at the end of
each calling session.) First semester callers: <10 errors/omissions after 9/30 or 2/28;
veteran callers: <5 errors/omissions after 9/30 or 2/28.
Based on performance, callers have the potential to earn a wage increase of $0.00 - $.70 per hour
each semester. Wage increases equal to half of the amounts shown are available to those who have
worked less than the required number of nights but performed to the same standards.
MID-SEMESTER HIRES: The above schedule will be adjusted for all callers hired at mid-semester.
The wage increase will be based on 13 nights (Fall & Spring) and 7 nights (Late Spring) worked.
Wage increases equal to half of the amounts shown are available to those who have worked less
than the 13 or 7 nights.
The fiscal year 2002 Call a Coug goal is $2,300,000 in pledges. There are 157 calling nights and
23 callers per night. Performance expectations are based on program goals.
Source: Gary Montgomery, Cal State Northridge.
Pledge Type Bonus
$1000 and Up $6
Top Fundraiser $5
Top Caller $5
Four Pledges of more* $3
Upgrades of $50 $1
Upgrades of $100 $2
Pledge Type Bonus
$1000 and Up $7
Top Fundraiser $5
Top Caller $5
Four Pledges of more* $3
*A pledge is considered to be $50 or more
ALL CREDIT CARD PLEDGES EARN A $2 BONUS!!
TO QUALIFY FOR ANY BONUS YOU MUST:
1. ARRIVE ON TIME
2. HAVE 10 CONTACTS