DIPLOMA IN BUSINESS ADMINISTRATION
The Diploma in Business Administration is particularly suitable for candidates who envisage ultimately
undertaking an administrative role within a medium to large company in a supervisory or managerial position.
The range of subjects which are taught provide the student with a firm grounding in the major areas associated
with administration within companies of various sizes. The course is also ideal for students who wish to obtain a
broad understanding of a range of business subjects before continuing their studies in management or
specialising in a specific area of business such as marketing or accountancy.
The inclusion of subjects 2, 3 and 4 below help students to develop a customer centred and pro-active approach
to work and obtain a clear understanding of fundamental aspects of business, thereby improving their career
prospects. Optional subjects provided allow students to select one or two subjects they feel most appropriate to
their skills and career aims.
The Diploma in Business Administration of the London Centre of Management is exclusive, is promoted
worldwide and is provided by a BAC accredited college. The British Council Offices, throughout the world, only
recommend British, State or BAC accredited colleges to students who wish to follow a further or higher
education course in Britain. These colleges advertise to and attract students from all over the world, therefore,
their courses are designed to meet international needs and standards.
Subjects (10) 1. Business Administration
2. Marketing, Advertising and PR *
3. Business - Communications and Interpersonal Skills
4. Commercial Essentials and Customer Care
5. Information Technology
6. Human Resources Management *
7. Accounts and Book-Keeping *
8. Economics for Organisations
9/10. Plus two subjects selected from the following 5 optional subjects:
Internet & Intranet or E-Business or Production and
Operations Management or Business Law or Quantative Methods
Note: (i) Students who fail to obtain the Diploma but pass seven subjects that include those highlighted with an asterisk
* will be awarded the Higher Certificate in Business Studies and all subjects passed will be entered on the LCM
(ii) Students considering continuing on to higher studies in Business are advised to take the options: Business
Law and Quantative Methods for Business (QMB) unless they have ‘O’ level Mathematics and English – or
(iii) Optional subjects available are determined by the particular Centre offering the course.
Length of Course Full time study for one academic year, beginning September
(Intensive) until June or beginning January until December. Where an LCM
Recognised Centre provides the course on a non-intensive basis it will take
longer to complete.
Entry Requirements 1. 5 GCSEs or equivalent or
or Equivalent or Higher 2. High School Leaving Diploma/Certificate
Qualification 3. 2 Single Subject Awards of the LCM (which may also
provide subject-for-subject exemption from the Diploma).
Exemptions Exemptions are awarded at the discretion of LCM
to candidates with an appropriate qualification.
Certification On successful completion of the course, students are awarded the
Diploma in Business Administration of the London Centre of
Management and may use the designatory letters Dip.BA.
How to apply Recognised Local Centre -
London Centre of Management
Cavendish Centre, 35 - 37 Alfred Place, London WC1E 7 DP, UK. Tel: 020 7580 6043 Fax: 020 7255 1591 E-mail: firstname.lastname@example.org
London Centre of Management is a division of Cavendish College, which is recognised as efficient by BAC
(The British Accreditation Council for Independent Further and Higher Education)
Diploma in Business Administration
The following subject syllabus outlines are provided in order that potential students can obtain a firm appreciation of the major topics they
will study in each subject of their chosen course. Bear in mind that major topics only are provided and students may have to study many
sub-topics within a major topic heading. LCM reserves the right to amend or change syllabuses and /or subjects where it considers it
appropriate for the effective provision of a course.
Accounts and Book-Keeping - The Role of Book-Keeping and Accounts in Business, First Steps in Double-entry Book-Keeping, Credit
Transaction, The Trial Balance, Profit and Loss Account, The Balance Sheet, The Asset of Stock, Value Added Tax, Division of the
Ledger, Cash Books and Discount Accounts, Computers in Accounting, Petty Cash Book, Bank Reconciliation Statements, Bad Debts and
Provision for Bad and Doubtful Debts, Control Accounts, Wages Books and Records, Accounting Ratios, Cashflow Statements, Budgets.
Business Administration - This subject provides students with an overview of the various major departments and their role within
organisations: Nature of Management, Business and its External Environment, Corporate Strategy and Planning, Organising, Directing,
Controlling, Marketing and Sales Management, Production, Human Resource Management, Administrative Management.
Business - Communications and Interpersonal Skills - Theory of Communications, Written Communications, Listening and Spoken
Communications, Meetings; Presentation of Numerical Information; Forms of Address, Computers and other communication,
Interpersonal Skills - Interviews, Starting a New Job, Staff Communications, Correspondence, Personal Relationships in the Workplace,
Criticism, Dealing with Gossip, Punctuality etc., Customer Service and Complaints, The Business Lunch, Table Manners, Wine, Wardrobe
and Grooming, Women at Work.
Business Law - This subject relates law to its major applications in business and teaches students how to use the principles of law when
entering into legal contracts. Structure and Purpose of the Legal System, Business Agreements, Terms and Conditions, Contracts of
Employment, Consumer Law, Contracts of Insurance, Business Torts, Safety at Work, Types of Business Organisation, Bankruptcy and
Liquidation, Business Property, Cheques, Agency.
Calculations for Business - This programme ensures that students can effectively undertake calculations that are specific to business -
Fractions; Measuring Quantities; Ratios and Proportions; Percentages; Measuring lengths, areas and volumes; Reading tables and charts;
Unit costs, conversions and reductions; Vehicle calculations; Employment and Pensions; Interest Rates; Banking; Basic Budgeting.
Commercial Essentials and Customer Care - The office as a Centre of Business Activity, Computer Systems, Controlling Debts,
Commercial Terminology, Documents and their purpose, Staff selection and controls. Customer Care – Defining Customer Care:
Customer Care and Company Benefits, Considering a Policy and Plan, Customer Care and You, Customer Care and Service Plans,
Motivating Staff, Standards and Monitoring, Selling the plan.
E-Business - Definition and Scope; The Internet/WWW; Web Site Construction; Planning for an Online Business - An Overview; Dealing
with the Customer.
Economics for Organisations - Defining Economics; Methods of Allocating Resources; How Price is formed in the Free Market; Demand
and Supply analysis; The Organisation and Scale of Production; The Distribution of Goods to the Consumer; The Location of Production;
Factors of Production; Combining Factors of Production; Monopoly; Most Profitable Output; Perfect Competition; Rewarding Factors of
Production; Market Failure; Monopoly; Imperfect Competition; Labour and Wages; Capital and Interest; Land and Rent; Entrepreneurship
and Profit; Money and the Rate of Interest; Financial Markets; Clearing Banks; Banking Systems; The National Income; Unemployment;
Employment and Price level; Inflation; Policies to achieve Price Stability; Economic Growth; Public Finance; International Trade; Balance
of Payments; Foreign Exchange; Correction of Balance of Payments Disequilibrium.
Information Technology - This programme introduces students to the uses of information systems and software needed in business.
Business Applications of Information Processing; The Need for Information in Organisations; Computer Systems; Filing Information;
Peripherals; Computer Processing Methods; Control of Information Processing; Management Information Services; The Electronic Office;
Computer Networks and Distributed Systems; Software; Financial Systems and Packages; Programming; Systems Development and
Implementation; Social and Organisational Effects of Computerisation.
Human Resource Management - Elementary individual psychology; Motivation in work; Learning; Individual differences; Interviewing;
Physical and psychological conditions of work; Social psychology at work; Leadership and participation; Communications and change;
Other influences on employee behaviour. Personnel management; Human resources planning; Job analysis and job specifications;
Recruitment and selection; Promotion, transfer, demotion and retirement; Resignation and dismissal; Labour turnover; Appraisal; Training
Principles and administration; Training methods; Job evaluation; Wages and Salaries; Safety and conditions of employment; EC dimension
of personnel management; Personnel records and statistics; Industrial relations.
Marketing, Advertising & PR and Marketing (Market Research/International/Franchising) - Development, Concept, Definition and
Need for Marketing, Integrated Marketing, Industrial and Consumer Products, Marketing Research, Marketing Communications /
Promotions, Salesmanship and Marketing, Pricing Policy, Product Policy, Distribution Policy, Marketing Planning and Strategies;
International Marketing; Franchising.
Production and Operations Management - The Production and Operations Function and the Organisation, Production/Operations
Strategy, Planning and Controlling the Operations, Production/Operations Management and Financial Management, Production/Operations
Management in Manufacturing and Service Environments, Marketing and Product/Service Design, Product/Service: Variety and Value,
Quality, Reliability, Product, Service, Operations and Competitive Strategies, Location and Design of the Plant or Facilities, Layout of the
Facilities, Equipment Selection, Maintenance of the Facilities and Equipment, Production/Operation Systems Design, Method of Study,
Work Measurement, Controlling Quality through Measurement and introduction to ISO 9000. Operations Control: An Introduction,
Forecasting, Capacity Management and Operations Scheduling, Inventory Management, Manufacturing Planning and Control Systems,
Project Management, Resource Allocation - Linear Programming, Purchasing, Despatch, Production/Operations and Personnel
Management, Health and Safety Management.
Quantitative Methods for Business - This subject introduces students to the major means by which numerical methods may be used to
reduce risks when making business decisions. Data Collection, Presentation of Data, Measure of Dispersion, Index Numbers,
Mathematical Relationships, Matrices, Probability, Discrete Probability Distributions, The Normal Distribution, Correlation, Regression,
Time Series, Linear Programming; Networks; Modelling Stock Control and Queues; Simulation.
Internet and Intranet – Internet: Introduction to the Internet; Hardware & Software; Choosing an Internet Provider; Connecting to the
Internet; Browsing the Web; Revisiting Preferred Places; Online Video, Music and Broadcasts; Ensuring Privacy (and other Security
measures); Introduction to Searching; Searching for Information; Finding Programmes and Files; Finding People; Sending and
Receiving Email; Joining a Mailing List; Reading and Posting to Newsgroups; Emailing through the Web and Stopping Junk Mail; Voice
and Video Conferencing; Chatting Live; Tools for the Serious User: FTP & Telnet; Working Smarter by Working Offline; Controlling what
is seen; Buying and Selling on the Net; Creating Web Pages and Multimedia Messages; Ways the Internet can change work methods
and lifestyles. Intranet: An Introduction.