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					                            Clarifications to Tenderer's Queries (Bulletin No.2) - Tender No. MMD/2437605



RFP Serial
           Subject                                Question                               AI Response
Number


                                                                                          Extended until Monday 19th Nov.
                                                  Will NACIL please grant an extension
1         Submission Date
                                                  to the submission date of 26 October. Queries can be raised till 07th
                                                                                        November 07
          Annexure A General Terms and            How many hard/soft copies is           One hardcopy and one soft copy each
1.1
          Conditions of the Tender 1.1            required?                              in Word and Excel.
                                               Can the supplier request for payment
          Annexure A General Terms and
                                               terms of 30 days and settlement
7         Conditions of Tender point 7/Payment                                        No.
                                               through ICH without affecting AI‟s bid
          Terms
                                               decision?
                                                                                       The expected online sales with the
                                                                                       integration of IBE with the new PSS
                                                What are NACIL‟s projected online
8.1       Section 8/8.1 Internet Booking Engine                                        would be around 5000 bookings per
                                                sales during the term of the contract?
                                                                                       day with a projected growth of 15 %
                                                                                       per year during the contract period.

                                                  Can you please clarify which Serial
                                                                                       Documentary proof is required for
          Section 4 – Prequalification criteria   Numbers require documentary proof to
4.0                                                                                    Serial Number 4.1, 4.4, 4.5, 4.6, 4.7
          Note 2                                  support compliance of Pre-
                                                                                       and 4.9.
                                                  Qualification Criteria?
           Section 5 Fares and Pricing Point                                                  Any current vendor process would
           5.6.6.3 “The System must provide an Please define “any current vendor              mean, any other source other than
5.6.6.3
           alternative to ATPCO and any current process”                                      ATPCO from where the vendor picks
           vendor process”                                                                    up his fares.
                                                                                              Ability to implement a Customized sort
           Section 5 Fares and Pricing point
                                                                                              in an ascending order, descending
           5.6.6.4 “The System must provide the Please elaborate on “flexible sort
5.6.6.4                                                                                       order, sort by date, columnwise, fare
           ability to process according to a    order”
                                                                                              basis etc according to user
           flexible sort order”
                                                                                              preferences.
           Section 5 Fares and Pricing point
           5.6.6.5                                 Do you define instant subs the same
5.6.6.5                                            as ATPCO defines instant subs or do It is same as defined by ATPCO.
           “The System must provide ability to     you have your own definition?
           include instant subs when available”
           Section 5 Fares and Pricing point
           5.6.6.11                                                                           Ability to provide the harmonized
                                                   Please define "harmonized products.        products in different markets and
5.6.6.11   “The System must provide the ability to does this mean release fares and           market conditions. Fares and
           duplicate and re-distribute harmonized footnotes/rules in a single batch?          footnotes / rules can be filed in
           products from a single filing”                                                     different batches.

                                                   NACIL has stated that “the tenderer
                                                   shall supply, install, configure and
                                                   maintain "Emulator Software", at all
                                                                                              If the Tenderer can meet the specified
                                                   end user PC terminals across the
                                                                                              requirement without visiting the end
6.5.3      Section 6 IT Infrastructure point 6.5.3 airline network at no cost to the
                                                                                              user site, NACIL is agreeable to the
                                                   airline.” Is NACIL considering this
                                                                                              same.
                                                   support to be on-site or the tenderer is
                                                   to put forward the most effective way
                                                   to achieve this support?
           Section 8.1 Internet Booking Engine
           point 8.1.1.3
           “The Tenderer will integrate the IBE  Will the IBE server also have to be
                                                                                            As per current Government guidelines,
8.1.1.3    with NACIL website. It may be noted hosted in India?                             this restriction is only referred for
           that NACIL website is hosted on a                                                Server hosting the website.
           server in India which is a Government
           of India requirement.”

                                                   Where does Air India consider to be
                                                   „on-site‟? We will expect to host the
           Section 8.1 Internet Booking Engine     IBE in our data center where we have
                                                                                           Yes, it meets the requirement.
           point 8.1.1.15                          staff operating and monitoring the data
                                                   center on a 24x7 basis. Does this
                                                   meet the requirement?
8.1.1.15
           “Post installation updates,
           enhancements, maintenance,
                                                  Elsewhere in the RFP is mention of        Maintenance and support required for
           monitoring, administration and trouble
                                                  support of system for 10 years.           IBE is 5 years and for PSS is 10
           shooting of the IBE are required on 24
                                                  Please clarify the support period?        years.
           x 7 basis with on-site support for a
           period of 5 years.”
                                                                                           This item refers to the search for
           Section 8.1 Internet Booking Engine     What does Air India want their users to Booking Engine through various key
           point 8.1.1.19                          search for? Is it to search for static  words on all popular search engines
                                                   content only on the Air India website? like Google, Yahoo etc.
                                                   Or to search on the Internet? Is
8.1.1.19
                                                   search limited to sites only in India
           “The IBE shall provide for a link for   etc? Would like to see examples of      In addition, the search facility should
           extensive search facility through       the types of searches that need to be be available within the site from the
           popular search engine/s”                supported.                              IBE.
           Section 8.1 Internet Booking Engine
           point 8.1.1.24                                                                   Web Link is an IATA tool equivalent to
                                                 Please provide more information on         BSP for Internet Sales Channel for
8.1.1.24   “The Web Link should be integrated as “Web Link”                                 bookings by travel agents. Please
           and when decided by the airline at no                                            refer IATA website for further details.
           additional cost”
           Section 8.1 Internet Booking Engine   Please provide more information on
           point 8.1.2.2                                                                    Yes, it is in the context of pricing.
                                                 how students, senior citizen and
                                                                                            These categories represent a different
8.1.2.2    “It should also support different     companion passenger types are
                                                                                            Fare basis based on different levels of
           passenger types such as adult, child, handled. How are these passenger           discounts offered to these passenger
           infant, student, senior citizen,      types different from Adult? Is it in the
                                                                                            types.
           companion”                            context of Pricing?
           Section 8.1 Internet Booking Engine
           point 8.1.2.12                                                                EMI stands for “Equated Monthly
                                                                                         Installments” This may be used as a
                                                   Please provide more information about marketing tool wherein payments
8.1.2.12   “The system should have the facility to EMI.                                  through specific credit cards could be
           accept payment through EMI in cases                                           paid by the customer to the credit card
           specified by the airline.”                                                    company in equated installments.

           Section 8.1 Internet Booking Engine                                              This item pertains to Private fares
           point 8.1.3.8                           Does this requirement include access dependent on country selected.
                                                   to private fares dependant on country
                                                   selected or is it that the system should
8.1.3.8    “ There should be a provision to offer use a specific Point of Sale (POS) for
           country specific fares and discounts    each country selected (in order to get Conversion to local currency is already
           when a particular „viewed from‟ country fares in local currency)? Or is it       a requirement of the RFP.
           is selected.”                           something else?

           Section 8.1 Internet Booking Engine     Assume „via IBE parameters‟ means
8.1.3.9                                                                                   Yes the understanding is correct
           point 8.1.3.9                           „via IBE system configuration‟. Please
                                                        confirm assumption.
           “Via the IBE parameters, Air India shall
           have the flexibility to decide the type of
           fares to be displayed for sales on the
           Air India website (e.g. published fares
           only, private fares only, or the lower of
           published and private fares). There
           should be an immediate distribution of
           these fares and rules to the selected
           channels. The rules should be
           displayed in a simple, condensed text.

                                                                                              For first and business class
                                                                                              passengers, passengers should be
           Section 8.1 Internet Booking Engine
                                                                                              able to request for a limo (where
           point 8.1.4.10
                                                        Please provide details on how the     entitled) and appropriate SSR to be
                                                        application will integrate with the   generated to the PNR.
8.1.4.10
           “For First and Business class                Chauffeur system? Please specify      Additionally, the vendor should have
           passengers, an option of requesting          airline requirements.                 the capability to integrate the IBE with
           for Chauffeur Drive should be made                                                 any car rental systems as and when
           available (as per airline                                                          the airlines decides to have this
           requirements).”                                                                    option.
           Section 8.1 Internet Booking Engine
                                                                                              Point should read as :-
           point 8.1.5.2
           “Application should support payment          Please specify „credit cards being    “Application should support payment
8.1.5.2
           though a Visa, MasterCard, Amex ,            accepted in India‟                    though a Visa, MasterCard, Amex ,
           JCB, diners and other credit card                                                  JCB, Diners and all other globally
           being accepted in India.”                                                          accepted credit cards.”
                                                Please provide more information on
          Section 8.1 Internet Booking Engine                                             No, this does not mean a gift voucher.
                                                prepaid cash cards. Are these like a
          point 8.1.5.4                                                                   It means pre-paid Visa / MC credit
                                                gift voucher which is only redeemable
                                                                                          card or any other pre-paid card which
                                                on AI? Or like a pre-paid Visa/MC
                                                                                          are obtained by paying specific
          “Payment should also be accepted      credit card? Or other specific pre-paid
8.1.5.4                                                                                   amounts to the card company.
          through prepaid cash cards”           card system?


                                                                                          Two stage authorization means:
                                                                                          Authorization of loading any amount
          Section 8.1 Internet Booking Engine   Please provide further explanation of
8.1.5.9                                                                                   to the Advance Payment account of a
          point 8.1.5.9                         the last sentence in this section.
                                                                                          particular agent should happen if
                                                                                          authorized in two stages.
           “Agent must also have a facility of
           Advance payment with the designated
           bank. The module must handle the
           amount deposited and the threshold
           amount to with hold. The airline would
           update the data id with the credit
           amount. Once, this is in place the                                             Stage 1: Authorization by an airline
           agent can book online. When the                                                designated official.
           amount gets depleted to a minimum,
           the agent will have to top up the                                              Stage 2 : Approval of the above by a
           balance. The agent should be able to                                           senior official for the above
           view the balance amount. There                                                 transaction
           should be a provision to offer
           concessions or flat amounts to agents.
           Provision for two stage authorization
           for further transaction based on
           payment records should be made
           available”

           Section 8.1 Internet Booking Engine
           point 8.1.5.10
                                                                                          The two stages authorization would
           “For foreign currency payment            Please provide further explanation.   mean approval by two specific officials
           gateway, a provision for two stage       What are the two stages? What         as in the case above. This would
8.1.5.10   authorization should be made for the authorization (and who provides           require a window for authorization with
           agents to make fortnightly payments. authorization) at each stage?             User ID and Password for each of the
           The module should permit further                                               officials.
           booking only after the settlement of the
           previous fortnight accounts.”
          Section 8.1 Internet Booking Engine
          point 8.1.6.2
          “In case of E-Tickets, a mail with the   Does „mail‟ refer to e-mail? Or postal
                                                                                            This refers to an e mail.
          E-Ticket link will be forwarded to the   mail?
8.1.6.2
          passenger. A single Itinerary Receipt
          should be generated for the entire
          PNR as per the desired format of
          airline.”
                                                                                            Yes, an interface (through web pages)
          Section 8.1 Internet Booking Engine      Please provide more detailed             should be provided to allow AI to
          point 8.1.9.3                            information about the „manual refunds‟   process manual refunds.
                                                   process. Does AI want SITA to
8.1.9.3                                                                                     This is to take care of cases where the
          “The system should allow manual          provide an interface (through web
                                                   pages) to allow AI to process manual     customer would be required to be
          refunds in cases where specified by
                                                   refunds?                                 refunded manually due to operational /
          the airlines.”
                                                                                            marketing requirements.
                                                                                         The alerts would be to notify the
                                                                                         customer that the cancellation / refund
          Section 8.1 Internet Booking Engine
          point 8.1.9.4                            Please provide more information about has taken place specifying the
8.1.9.4                                            the type and content of the alerts    amount. The exact contents can be
                                                   required.                             worded / changed when required.
          “Online Cancellation/ Refund alerts                                               The alert media would be e-mail, SMS
          should be sent to the customer”                                                   etc.
                                                   Please provide more information about Most reports are covered under point
          Section 8.1 Internet Booking Engine      “All reports already being generated by 8.1.10. In addition, there are reports
8.1.10
          point 8.1.10                             the IBE running for IC coded flight     like 1. Payment Gateway (PG) wise
                                                   network.”                               MIS
“All booking details will be stored in the
database. The software should provide        2. PG wise refunds
site activity reports such as
                                             3. Agency wise / PG wise MIS, taking
• No. of PNRs created,
                                             care of agency sales, commissions,
• No. of hits,                               4. Chargeback reports
                                             5 Various reports based on
• No of visitors,                            geographical locations (City, County,
                                             continent wise).
                                             6. Reports showing bounce rates,
• No of page views,                          Page hits, avg. time spent on site,
                                             visitors loyalty,
• Fare and break-up of taxes,                7. Class wise, Scheme wise,
daily/monthly sector-wise, class wise        Promotional scheme wise detailed
booking report.                              reports.
• Detailed MIS and Reconciliation
reports and refund reports and formats
of the required reports may be
provided after vendor selection.
• Day/Month wise sales / cancellation /
refund / duplicate booking/ No - show
reports should be provided.
• Response time monitoring tool
• User log-in report
• E-check-in reports
• All reports already being generated
by the IBE running for IC coded flight
network.
           • Ability to create other customized
           reports as and when required.
           • Ability to export the reports in MS
           office format.
           • Dashboard facility providing
           customizable graphical display of
           critical statistics”
           Section 8.1 Internet Booking Engine                                             This would be a pre-requisite for
           point 8.1.13.2                                                                  refund action for all cases of refund
                                                   What is Air India trying to achieve
8.1.13.2                                                                                   requests received after the journey
           “Updation of IBE for flown passenger    through this requirement?
                                                                                           date and for creating marketing
           status from check-in database.”                                                 reports.
           Section 8.1 Internet Booking Engine
           point 8.1.16.1                                                                  8.1.15.1 is flight specific information
                                                                                           where as 8.1.16.1 demands for
           “The user enters the city and date for Please provide more details on how       information on specific city listing
8.1.16.1   which he/she wants arrival/departure this requirement is different from         showing all the real time information of
           information and the software retrieves 8.1.15.1.                                flights departing or arriving from/to
           the relevant information and shows it                                           city.
           to the user.”

           Section 8.1 Internet Booking Engine
           point 8.1.19.3                        SITA would like to clarify this
                                                 requirement. Previous requirements
           “The IBE should be integrated to                                                Yes, VBV and MSC would require
                                                 have stated that AI do not want to re-
8.1.19.3   „Verified By Visa‟ (VBV), „MasterCard direct users off the AI site. AI should   redirection for verification and this
           Secure Code‟ (MSC), „Automatic                                                  would be acceptable.
                                                 know that VBV and MSC are solely
           Address Verification‟ (AAV) for Amex redirect payment gateway methods.
           cards and any other security feature
           available in the industry.”
           Section 8.1 Internet Booking Engine
           point 8.1.21.3
                                                                                       In case the pricing is being done using
8.1.21.3   “The response time for PNR creation What is meant by „external pricing‟?    the fare database residing outside the
           (in case of external pricing) during the                                    IBE server like ATPCO etc..
           host PSS usage peak hour should not
           exceed 15 seconds.”
                                                                                         The different sources include :
                                                                                         1) Website
           The system must have Online / Batch                                           2) Call Centre
           Modules to effect data inter-exchange                                         3) Reservation System
           with different sources as per agreed                                          4) DCS and third party ground
           format. The system must support
                                                 Will NACIL please specify the different handling system
           maintenance of records of FFP
8.2.1.4                                          sources that data inter-exchange is     5) Partners (airlines and non-
           members and interact with website
                                                 required with?                          airlines)
           www.flyingreturns.co.in,
           www.flyingreturns.in www.airindia.in                                          6) Member Service Centres (for
           , and multiple (internal or external)                                         servicing FFP members)
           systems.                                                                      7) Analytics and Communication
                                                                                         8) IVRS and CRM
                                                                                         9) Revenue Management System
           The System must support all types of   Will NACIL please elaborate on what is
                                                                                         Support means System must permit
8.2.7.9    earned and purchased upgrades          meant by support in the context of the
                                                                                         the mentioned features.
           (paper or electronic)                  requirement?
           The System must provide ability to
                                                                                       “Buy up” is redeeming at higher RBDs
           limit frequent flyer redemption buy up
8.2.13.6                                           What is meant by “buy up”?          on payment or by redemption of
           by O&D, flight number, travel date, and
                                                                                       additional miles.
           days prior to departure
                                                                                           A rough estimate is
                                                   NACIL has asked that supplier must
                                                   make a provision for imparting user     Reservations / Fares and Ticketing
          The Tenderer must make a provision training under “train-the-trainer” basis      100
          for imparting user training under „train for minimum of 150 participants. We     ( inclusive of 10 for Control functions)
10.2
          the trainer‟ module for minimum of 150 would appreciate NACIL advising the       DCS / LDP 50
          participants                             breakdown of participants by
                                                   application e.g. Reservations, Fares,    (inclusive of 10 for Control functions
                                                   Departure Control etc..                 and 10 for Engg data Base)

          The Price quotation, firm for six years,
                                                   Will NACIL accept adjustment to firm
          must be on the basis of per Passenger                                          NACIL will not accept adjustment due
16.2                                               PB rate due to annual consumer price
          Boarded for core PSS applications as                                          to consumer price index variation.
                                                   index variation?
          sought in the RFP.
                                                       Will NACIL please confirm the tenure
          If the rate per Passenger Boarded                                                   The contract is for 6 years.
                                                       of the contract?
          after the first six years is different, then
          the period of the fixed rate offered
16.3                                                   If the supplier needs to quote beyond
          beyond the first six years and the                                                  The extension period would be 4
          escalation formulae for the period           the tenure of the contract what is the
                                                                                              years.
          beyond should be given.                      expected contract extension period?


                                                  Does this mean that Air India may wish
                                                                                          Yes, there could be a special fare
                                                  to sell the same route from different
                                                                                          being offered for a route (sector of
          There should be a provision to select a countries (e.g. India domestic routes
                                                                                          travel) for the residents of the country
8.1.3.7   combination of private & published      sold both within and outside India) at
                                                                                          of origin of the sector, i.e. a special
          fare.                                   different fares?      Please could Air
                                                                                          fare for KULDEL only if the ticket is
                                                  India supply an example to clarify what
                                                                                          bought in Malaysia.
                                                  is meant by this requirement?
           “There should be a provision to offer   Would this apply to both domestic and Yes. This would apply to both


           country specific fares and discounts
           when a particular "viewed from country International routes?                    domestic and international routes.
           is selected”

           Section 8.1 – Internet Booking Engine We assume that this requirement is
           point 8.1.4.8                           limited to the creation of an
                                                   appropriate SSR together with
8.1.4.8    “There should be provision to request processing of any payments required, Yes the assumption is correct.
           special services like wheelchair, ambu- and that other functionality (e.g.
           lift etc.. with a provision to collect  collection of medical history details) is
           payment if applicable"                  not required. Is that correct?
           Section 8.1 – Internet Booking Engine
           point 8.1.4.12                            On routes where E-Tickets are not
                                                     available, what ticket delivery options
           “The Ticket Delivery option should        are valid (e.g. ticket by mail, collect
8.1.4.12   indicate „only E-Tickets‟ for all Enabled ticket at office/agency, ticket on      Yes the assumption is correct
           sectors. In case the sector is not        departure)? Does the validity of these
           enabled for e-ticket and a paper ticket options depend on the time to
           is valid, a delivery address should be departure?
           asked for."
           Section 8.1 – Internet Booking Engine
           point 8.1.19.2
                                                   Does "mapping" mean reporting based
8.1.19.2   “Should be capable of mapping and       on IP geographical location?
                                                                                       Yes the assumption is correct
           generating reports based on client IP
           addresses"
           5.1.28- The System may have the        Please elaborate as we do not
           facility of sending an alert / blink   understand full requirement.       The end user needs to be alerted that
5.1.28     whenever new information is fed in the                                    there is a new information available on
           Sign in text                                                              the sign-in text each time he signs-in
           5.1.35- The System must be capable Please elaborate as we do not          Since information on sign-in text is
           of hyper linking Sign-in text          understand full requirement.       abridged, the end user should be able
           information to applicable chapter/page                                    to click on it and be taken to the more
5.1.35     of Central Information System                                             detailed information in the relevant
                                                                                     page/ chapter of the central
                                                                                     information system

           5.3.6.12- The System must support Please elaborate as we do not           Fare based availability is the
           integrated fare-based and/or inventory- understand full requirement.      availability of inventory for the
5.3.6.12   based availability requests                                               requested fare type. Inventory based
                                                                                     availability is the general availability.

           8.1.1.24             The Web Link       Please clarify what is expected   Web Link is an IATA tool equivalent to
           should be integrated as and when                                          BSP for Internet Sales Channel for
8.1.1.24   decided by the airline at no additional                                   travel agent bookings. It would need to
           cost                                                                      be integrated with the IBE.

           8.1.13.3         Online complaint Please clarify Online complaint         This would be a module for managing
           management module should be       management module                       a complaint / query by the customer/
           provided                                                                  frontline staff/ customer assistance
                                                                                     locations to be forwarded to the
8.1.13.3                                                                             central helpdesk for resolution. The
                                                                                     module should be interactive and have
                                                                                     the capability of segregating the
                                                                                     queries based on subject.
           Upon tier level adjustment,            What is meant by „Upon tier level   Tier level adjustment is the reflection
           automatically update baggage           adjustment?                         of change of status of a loyalty
5.8.3.21   information to reflect new status /                                        program member from one tier level
           priority (e.g. for BSM/BTM)                                                to another.

           The System must provide the ability to What is meant by „selected          Selected information to be cascaded
           cascade selected information between information‟?                         to the down line station including for
           the flights (in both directions)                                           through check-in flights with other
5.8.3.24
                                                                                      systems would include APIS data,
                                                                                      baggage details etc.

           The System must provide the ability to Please clarify what is needed?      Electronic copies of the paper tickets
           create an electronic image of a paper                                      issued by GDSs are available through
           ticket coupon in order to handoff                                          TCN/IINet. NACIL requires an
           pertinent information to revenue                                           Electronic Uplift File of all E tickets as
           accounting system (e.g. ticket number,                                     well as paper tickets issued by NACIL
5.8.3.28   coupon number). Upon boarding mark                                         or GDSs.
           coupon used to prevent future use or
           refund of the paper coupon


           The System must provide the ability to What is meant by „retrieve full     The system should be able to display
           retrieve full itinerary and short-check itinerary‟?                        all the inbound / outbound connections
           (check-in short of final destination),                                     of the passenger in the DCS records
5.8.3.44   based on IATCI standards                                                   which forms his complete itinerary and
                                                                                      check him in upto any en-route point.
          The System must support products          – We need clarification on what is the   Yes this means the capability to PUSH
          and links, including but not limited to:· functionality needed for this? Is Push   a PNR owned by the airline to GDSs
          Record locator return· Interactive sell· PNR a Virtually There type capability?    or other airline, or the GDSs to
          Seamless availability (100% and           Do they mean push to other GDS           process a Claim PNR and PUSH it
          selective polling)· Interactive seat map· and/or external airlines, other          back to airline.
5.2.6.6   Interactive seat reservation· Interactive
          passive validation· Married segment
          logic· Interline marriage· PNR claim·
          Push PNR· PNR synchronization·
          Mandatory fare quote· Journey data

          The System must provide the flexibility 5.3.8.2 – is this for AI FQTV control or This pertains to the requirement of
          for other carrier to control the        for external airlines? The System must interline FFP agreement with partner
          redemption availability information     provide the flexibility for other carrier to airlines or as part of any global
5.3.8.2   offered based on frequent flier         control the redemption availability          alliances.
          program agreements and other carrier- information offered based on frequent
          specific rules                          flier program agreements and other
                                                  carrier-specific rules
          Revenue Accounting Functional           Section 8.7 – Are we to answer this          The answers in this section are sought
          Requirements                            with the prospective of using the            in the perspective of Revenue
8.7                                               reservation system or totally a revenue Accounting.
                                                  accounting system?

          Section 5.2.1.6 -                        Can NACIL provide a bit more              This refers to all metrics related to
          The System must provide integrated       description as to what this means.        performance of the reservations
          performance management system to                                                   system.
5.2.1.6   obtain and compile current and
          historical reservation transaction
          information (e.g. list of records,
          routings, sales)
           Data Mart                                For the Data Mart section does NACIL           Data Mart / Warehouse site and setup
                                                    expect us to provide a physical Data           is to be provided, maintained and
                                                    Mart / Warehouse, Data Mining and              managed by the Tenderer at any
                                                    Analytics on site at their facilities or is    location of their choice. Tenderer may
8.3                                                 NACIL okay with us hosting it all at our       host the same in either logical or
                                                    facilities in either a logically partitioned   physical partition provided it meets the
                                                    virtual Data Mart for them or true             RFP requirements.
                                                    physical one, if necessary.

           E-Ticketing interface with Interline     Currently exchange of mileage /         Currently, exchange of mileage /
6.3.12     partner airline ET systems & E-          redemption information is in place with redemption is in place with Lufthansa.
&          Ticketing interface with World Span      how many airlines ? Please list the
6.3.13     IET hub to ensure speedier IET testing   Airlines.
           and implementation.
           5.6.5.4 The System must provide fare Does NACIL requires that PSS retains               It could be online or stored offline on
           quote in past date PNR retrievals         all past date PNR on-line for this            external storage.
5.6.5.4
           within system window of preferable 24 purpose ?
           months
           The System must provide interactive What type of interactive                            EDIFACT and Type B messages are
           communication (e.g. availability,         communication is currently in place for       being exchanged with all free flow
           segment sell, seat assignment, seat       Codeshare Allinace partners ?                 code share partners and Type B
           maps) either directly with operating                                                    messages with block space code
           carrier, marketing carrier, or between Please provide a list of partners along          share partners.
           marketing and operating carrier (e.g. with the type of interactive messages
           interactive sell against marketing flight in place with each Codeshare or OA            List of code share partners already
5.7.1.12   results in inventory adjustment of        partner ?                                     provided. Of these, the ones with free
           operating carrier). Communication                                                       flow code share are LH, Air France
           must be provided for all parameters                                                     and IC.
           (e.g. partner, market, days from
           departure, flight number, codeshare
           approaches) based on carrier specific
           rules
           The System must support bilateral      Are there any non-satndard home        No
           standards agreed by the partners (e.g. grown bilateral messaging in place ?
5.7.1.11   TRL messages, SPT messages,            If so, can details be provided ?
           preferred customer information)
           The System must provide the ability to Are there any such agreements in       Presently No. This however, may be
           support multiple operating flight       pace where AI or IC is using one      considered in future.
           numbers of one carrier using the single marketing flight to support Codeshare
           marketing flight number of one          agreement with multiple Operating
5.7.1.13
           partnere.g. LAX-ORD-IAD (both AB flights of one carrier ?
           operated, different flight numbers)
                                                   If so, please list such Codeshare
                                                   partners.
           The System must ensure that in block Currently does the capability to         Presently this facility does not exist for
           codeshare provide the ability to     retrieve marketing carrier booking for   AI and IC with any of their partners.
5.7.6.16   retrieve marketing carrier bookings  Block Space agreements (PNR View
                                                capability) exist for AI and IC ?
                                                  If so, with which carriers ?
           The System must have the facility to   What is VDB ? Please expand the        Voluntary Denied Boarding
           automatically recommend specific       acronym.
           customers for VDB and/or alternate
           more cost effective routing, or
5.8.3.2
           up/downgrade as appropriate based
           on passenger booking level and
           passenger profile.
           The System must support all            On Page 56, 5.2.2.31 states: The      Permanent remarks refer to auto
           modifications of all PNR data elements system must support all modifications created remarks.
                                                  of all PNR Data elements

5.2.2.31   &                                          On page 87, 5.2.4.28 states: The
                                                      system must support permanent
&                                                     remarks which can never be removed
                                                      from the PNR
5.2.4.28

           The System must support permanent These two requirements appears to be
           remarks, which can never be removed conflicting. Please clarify.
           from the PNR
           The System must automatically              The requirement states :"Ability to    "Ability to push an electronic FIM due
           identify most cost efficient way for re-   push an electronic FIM due to routine  to routine change (if Push Coupon
           ticketing of rerouted customers (e.g.      change (if Push Coupon Control is not  Control is not possible)".
           push control of coupon rather than         possible)".                            This requirement is not presently a
           reissue ticket or FIM) and invoke                                                 mandatory Must have and may be
                                                      Here is a summary of FIM resolution:
           appropriate sub-processes, e.g.                                                   ignored for the purpose of response.
           automatically reissue ticket or FIM or     Resos 735d and 735e cover when and However, in future, in the event this
           accommodation vouchers Ability to          how FIM to be used. Interline          becomes an industry practice the
                                                      electronic FIM is not covered by IATA,
           push an electronic FIM due to routing                                             vendor will be expected to provide the
5.8.9.17   change (if push of coupon control is       hence no other airline can support. In same.
           not possible)                              the Interline, Ground Handling and
                                                      EMD resolutions, IATA did add an
                                                      "Exchanged to FIM" status, so a GH
                                                      can send that. But its not the actual
                                                      FIM itself, just a status.

                                                      is this requirement still a Must have
                                                      though no one can support it ?
           The System must ensure that              The requirement states:                      Yes, the clarification to section
           electronic copies of paper tickets are   The System must ensure that                  5.8.12.19 from NACIL also applies
           dynamically updated (e.g. in case of     electronic copies of paper tickets are       here.
           exchange/ refund)                        dynamically updated (e.g. in case of
                                                    exchange/ refund)
                                                    Does the clarification to Section
5.5.6.7                                             5.8.12.19 from NACILapplies here:
                                                    "Electronic copies of the paper tickets
                                                    issued by GDSs are available through
                                                    TCN/IINet. NACIL requires an
                                                    Electronic Uplift File of all E tickets as
                                                    well as paper tickets issued by NACIL
                                                    or GDSs."

           The System must provide for              The requirement states:                      Yes, the clarification to section
           automated update of electronic ticket    The System must provide for                  5.8.12.19 from NACIL also applies
           coupon status to refunded, includes      automated update of electronic ticket        here :"Electronic copies of the paper
           update of electronic copy of paper       coupon status to refunded, includes          tickets issued by GDSs are available
           ticket                                   update of electronic copy of paper           through TCN/IINet. NACIL requires an
                                                    ticket                                       Electronic Uplift File of all E tickets as
                                                                                                 well as paper tickets issued by NACIL
                                                    Does the clarification to Section            or GDSs."
5.5.10.2                                            5.8.12.19 from NACILapplies here:
                                                    "Electronic copies of the paper tickets
                                                    issued by GDSs are available through
                                                    TCN/IINet. NACIL requires an
                                                    Electronic Uplift File of all E tickets as
                                                    well as paper tickets issued by NACIL
                                                    or GDSs."

5.8.3.28                                            The requirement states:                      Yes, the clarification to section
                                               The System must provide the ability to       5.8.12.19 from NACIL also applies
      The System must provide the ability to   create an electronic image of a paper        here :
      create an electronic image of a paper    ticket coupon in order to handoff            "Electronic copies of the paper tickets
      ticket coupon in order to handoff        pertinent information to revenue             issued by GDSs are available through
      pertinent information to revenue         accounting system (e.g. ticket number,       TCN/IINet. NACIL requires an
      accounting system (e.g. ticket number,   coupon number). Upon boarding mark           Electronic Uplift File of all E tickets as
      coupon number). Upon boarding mark       coupon used to prevent future use or         well as paper tickets issued by NACIL
      coupon used to prevent future use or     refund of the paper coupon                   or GDSs."
      refund of the paper coupon

                                               Does the clarification to Section
                                               5.8.12.19 from NACILapplies here:
                                               "Electronic copies of the paper tickets
                                               issued by GDSs are available through
                                               TCN/IINet. NACIL requires an
                                               Electronic Uplift File of all E tickets as
                                               well as paper tickets issued by NACIL
                                               or GDSs."

                                               The section specifies the requirement The vendors with only Surround
                                               for Surround applications and indicates application cannot quote
                                               Air India's intention of choosing 3rd    independently. They would have to tie
                                               party (other than PSS vendor) for such up with the PSS vendors.
                                               applications. However, as per Pre-
                                               qualification criteria, only PSS Vendors
                                               can quote against the RFP. Please
2.2                                            clarify .... how would vendors with only
                                               Surround application quote directly,
                                               independent of PSS vendor ?
       The tenderer shall provide for: -       It would seem that 12.5 is in the wrong This is appearing in the appropriate
       • Relevant data - Initial entire data,  spot. We had a quick look at the other section.
       followed by daily changes               worksheet and it doesn't seem to be
                                               duplicated anywhere else. Can you
12.5   • Flight-wise - for analysis of Advance please clarify?
       Booked Loads / On-Time performance.

       • Final Booking Counts and Revenue
       Loads to provide data for airline
       Executive Dashboard system

                                                From the note below, would NACIL
                                                want the hardcopy response as per the
                                                format of the Word Document National
                                                Aviation Company PSS RFP.doc and
                                                that this document itself must be
                                                modified as per the changes in        NACIL would require all responses in
                                                Corrigendum-PSS-RFP-Part              both Word and Excel softcopy as well
                                                2.doc)orAre you happy to have a       as their hardcopies.
                                                hardcopy of NACIL-PSS-RFP-
                                                Requirements-Excel.xls plus the
                                                sections not covered by the
                                                Spreadsheet (14, 16, 17), in Word
                                                format?

				
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