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					POSITION:             Case Manager - EFT.06- Fixed Term Contract

REPORTS TO:           Senior Worker- Family Crisis Accommodation Service

LOCATED:              Sunshine

DATE:                 July 2010

Organisational Environment
Melbourne Citymission is a leader and innovator in the provision of services to the
community. Established by the Churches of Melbourne in 1854, Melbourne Citymission
(MCM) is a nondenominational organisation that provides assistance to thousands of
Victorian people and communities experiencing disadvantage.

As a service provider MCM’s work is focused on providing a hand up not a hand out,
supporting people to take charge of their own lives and participate fully in community life.
MCM’s service profile includes:

        Children, Youth, Adult and Family
        Employment, Education and Training
        Aged Care
        Palliative Care

As a social change agent MCM advocates for social policy change and works across all
sectors in seeking to achieve sustainable outcomes for communities experiencing

A fair and just community where people have equal access to opportunities and resources.

We build inclusive communities that overcome disadvantage.

Our priority commitments are:

Leadership:           To lead changes that transforms people and communities

Disadvantage:         To provide resources and choices to people who are marginalized
                      and living with disadvantage

Diversity             To deliver services that respect individuals and embrace diversity

Advocacy:             To advocate for compassion and justice

Capacity and
Sustainability:       To build financial and human resources that sustains our current
                      work and future growth

Values and Philosophy
MCM’s guiding values and beliefs are:

   1. We affirm MCM’s ecumenical Christian heritage and acceptance of people of other
      faiths and no faith

   2. The Christian principles of inclusiveness, love, hope, service, and social justice are
      fundamental to our practice

   3. Everyone in the community has a right to have their voice heard

   4. Everyone has the right to have the resources necessary for participation in
      community and social life

   5. Society is accountable for the well-being of our communities and for community

   6. Collaboration and co-operation within a community leads to stronger responses
      and better outcomes

   7. Lives can be changed and people are able to participate in society for their own
      and the common good

   8. Stewardship of our resources is essential to the creation of a sustainable and
      viable future

   9. We value what we learn from the communities and people we work with.


The Homelessness Accommodation and Support Services portfolio forms part of the
Homelessness and Justice Division. The Division works with four major conceptual
domains for service delivery. They include:

      Early Intervention (Youth & Family)
      Integrated responses (Frontyard Youth Service)
      Accommodation and Support
      Justice programs

The Family Crisis Accommodation Service (FCAS) provides short-term accommodation to
families who are homeless or at imminent risk of homelessness and who also reside or
have significant links to the areas of Brimbank and or Melton.

FCAS works collaboratively with SASHS and is co-located at their premises in Sunshine.

The appointee will be expected to commit to Melbourne Citymission Mission Vision and
Values and align their work to the organization’s strategic objectives.


    1. Provide a high quality case management and support service to clients as
       identified by program criteria.

    2. Provide high quality assessment and intake services to families accessing the

    3. Develop, implement, monitor and review client assessments and case plans in
       conjunction with clients.

    4. To assist in the development of effective practice within FCAS

    5. Pursue and develop linkages with appropriate services including participating in
       network meetings

    6. Contribute to the development of culturally appropriate practice.

      Maintain an ongoing case load of 2 - 3 clients and develop a positive and
       constructive working relationship with clients.
      Participate in the Interim Response Roster as directed.
      Implement and document individual client assessments and related goal orientated
       case plans.
      Document regular up to date client case notes, client exit plans and case closures
       as appropriate.
      Assist and encourage clients to develop and maintain links with the wider

      To liaise and provide well-integrated case co-ordination with both internal and
       external staff, community and Government agencies, including the Department of
       Human Services, families and significant others.

      Plan and prioritise workload.

      Participate in training and development activities as required.

      To participate in regular, formal supervision with the Senior Case Worker.
      Participation in SASHS and Melton Housing Team Meetings as required.
      Maintain accurate data and statistical collection of clients and accounts e.g.
      Participate in program planning, including contributing to the monthly report
      Demonstrate a commitment to the philosophy, aims and objectives of Melbourne


   1. Tertiary qualification in social and/or welfare work is essential.

   2. An understanding of the issues that affect homeless people both systemically and

   3. An understanding and knowledge in working with marginalised families.

   4. A clear understanding of working within a case management model.

   5. Well-developed communication, negotiation interpersonal skills.

   6. Well-developed written and verbal skills.

   7. Demonstrated ability to work independently and as part of a team.

   8. A current Victorian driver’s licence is essential.

Salary:        Terms and Conditions are as per the Social and Community Services
               Award, SOC 2, Year dependent on experience

Form of Employment:           This is a part time position at 45.6 hours per fortnight
                              Fixed Term until 29 October 2010

Other Conditions:
      A current Victorian drivers licence is essential
      Subjected to a satisfactory Police Check and current Working with Children’s
      Access to salary packaging, arrangements and flexible work/life balance

There is no vehicle attached to this position, however fleet vehicles are available on a daily
basis for work purposes.