If you have questions about any of the courses listed below, you may contact the instructor, Bonnie Lund,
directly at email@example.com.
Bottom Line Writing: A Course in Persuasion [Certificate(s): Professional Business Writing]
220710: Apply the five principles learned in Business Writing: A Three-Step Process. Participants will plan,
draft, and revise a document by focusing on persuasive strategies. This workshop explores: formulating a
persuasive strategy that best responds to the reader’s needs; supporting the strategy with specific solutions or
recommendations; using facts rather than opinions to support solutions or recommendations, and revising
documents for tone and style
Prerequisite: Business Writing: A Three-Step Process
Business Writing: A Three-Step Process [Certificate(s): Professional Business Writing & Supervision]
220702: This course is for anyone who has to write under pressure and meet tight deadlines--staff,
administrators, supervisors, technical personnel, executive secretaries, and managers. This workshop explores a
three-step writing process that helps to quickly plan, draft and revise letters, memos, emails and reports;
identifying readers' needs and defining writing objectives; selecting information and formatting documents for
quick reading; and revising documents for tone, style, and persuasive appeal
Punctuation and Word Usage - Refresher [Certificate(s): Professional Business Writing]
220714: Building on the principles covered in Sentence Basics - Refresher, this course focuses on
punctuation—using commas, semicolons, colons, quotation marks, apostrophes, and hyphens—capitalization,
and word usage. In addition to learning the fine points of punctuation, participants learn how to use words
properly (effect vs. affect) and how to eliminate redundancy.
Prerequisite: Sentence Basics - Refresher
Revising and Editing Workshop [Certificate(s): Professional Business Writing and Professional Office
220701: This two-session workshop focuses on revising and editing strategies—the final stage in the writing
process. Participants will revise sample documents for message, content, format, tone, and style by working
through a series of exercises. This workshop explores: testing a document’s organization and format for
readability; creating a professional tone using specific details, language and phrasing; and improving clarity
using action verbs and specific nouns
Participants must bring one writing sample (letter, memo, short report or email) to class for revision.
It is recommended that “Business Writing: A Three-Step Process” is taken prior to this class.
Sentence Basics – Refresher [Certificate(s): Professional Business Writing]
220715: Sentence Basics covers clauses, phrases, pronoun usage, and subject/verb agreement. Participants learn
how to edit sentence fragments and comma splices; when to use “who” or “whom;” how to detect
noun/pronoun/verb agreement problems; and how to revise sentences for logic and parallel structure.
Technical Writing and Procedures [Certificate(s): Professional Business Writing]
220711: This two-session course focuses on communicating technical material to technical and non-technical
audiences and covers human factor principles (how readers use documents) and writing strategies for
procedures, reports, and summaries. Topics covered include audience analysis, document design planning,
table and graphic design, and usability testing.
You will learn how to identify reader requirements, present information using various writing strategies, adapt
technical information for a non-technical audience, and format documents for usability. During the workshop,
you will plan, draft, and revise a set of procedures, a report, or a technical summary required for your job
Requirements: Bring to the first session a draft of a procedure, report, or summary you've written or need to
Writing Effective Email [Certificate(s): Professional Business Writing]
220707: Through writing exercises, analysis, and peer reviews, this class focuses on how email can be used in
professional business transactions. This course is for anyone who writes email messages or uses email
attachments to transact daily business. This workshop explores: formatting email messages for readability on
screen; chunking information for quick reading and comprehension; crafting persuasive email messages; and
effective tone-setting for various types of email.