Hosted Voice: Win/Win for Carriers and Enterprise CIOs
SUPERCOMM 2005 Session ECC-B, June 7, 2005
William Rich, President & CEO, Pingtel Corp. Founding Member of
What Is “Hosted Voice”?
Voice becomes another application in the data service model
Voice is packaged & delivered like email & Internet
SIP
Runs on a ubiquitous, common, network fabric
Allowing users to access services regardless of mode, device or network
…where value is in the service, not
the underlying network!
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May 3, 2005
SUPERCOMM 2005 Session ECC-B, June 7, 2005
The Hosted Voice Continuum Today
Peer-to-Peer
• Like free email & IM • Virtual operators • Individuals & niches
IP Centrex
• Residential & Centrex • Virtual operators & carriers • Residential & SMB
IP PBX
• PBX replacement • Connected to carrier TDM & VPNs • SMB & enterprise
???
How do these islands become a cohesive set of communications tools?
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SUPERCOMM 2005 Session ECC-B, June 7, 2005
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Traditional Calculus Overturned by New Math
PBX
• Broad feature set & control • Choice of service provider • Up front CAPX • Step function costs
Centrex
• Limited CAPX • Pay as you grow • Common denominator features • One provider
Becomes IP Communications
• • • •
Multiple Services Multiple Carriers • • • • • SIP Compliant Endpoints SIP Compliant Applications Open Standards Investment in VoIP protected Commodity Pricing
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Unified SIP Architecture
Mobility
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SUPERCOMM 2005 Session ECC-B, June 7, 2005
Requires a Rethinking of Networks & Services
Enterprise
“End User Mgmt”
Carrier
“Services”
• Replace “black box” TDM & VoIP with open solution • Enable federated connectivity • Open & secure types of communications that leverage enterprise ntwk.
• Gateway between different networks • Mobility enablement • Security (Trust) • Offering choices • Interoperability abstraction
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SUPERCOMM 2005 Session ECC-B, June 7, 2005
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Enterprise: Getting There from Here
Apps
IM
Unified Messaging
IVR
Audio Conf
Video Conf
Collaboration
• desktop • CRM • workflow •…
SIP & Presence Framework Network and Location independent
SIP Normalized (i.e Legacy) & Native SIP Endpoints
SIP-enabled Public & Private Networks
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SUPERCOMM 2005 Session ECC-B, June 7, 2005
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Getting there from here = SIP Getting there quicker = Open Source
OS SIP
Carrier A Network
Carrier B Network
OS Carrier C SIP Network
SIP
OS SIP OS SIP OS SIP OS SIP
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SUPERCOMM 2005 Session ECC-B, June 7, 2005
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It’s the Combination of SIP and Open Source = Catalyst / Empowerment
A fully complete set of open source SIP functions will
- Drive down costs by permitting competition throughout the
value chain
- Spur innovation by forcing vendors to compete on features &
services , and by leveraging a large, interested developer base
- Shatter technology incompatibilities between vendors,
and eliminate technology lock-ins
- Create enduring value in VoIP architecture
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SUPERCOMM 2005 Session ECC-B, June 7, 2005
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Key Enabler For Innovation & Interoperability
Global Open Source Community
SIP Real-Time Communications Technology and Solutions About SIPfoundry Objective: Create in open source the tools & solutions to deliver integrated multimedia comms; freedom and ubiquity Founded:
May 3, 2005
Focus:
February 2004, www.sipfoundry.org
SUPERCOMM 2005 Session ECC-B, June 7, 2005
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Defining Vision - VoIP Should Be Like Email
VoIP today: Proprietary
Email: A hosted service
SIP
TCP / IP
• • • •
Proprietary hardware Proprietary feature islands
As expensive as TDM
As inflexible as TDM
May 3, 2005
• • • •
Ubiquitous with global reach Hosted IT service Plug & play standard SIP Integrated into the Internet
SUPERCOMM 2005 Session ECC-B, June 7, 2005
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Key Projects
User Agent – softphones & SDKs
sipX – Enterprise SIP “PBX” & Proxy
repro – Carrier class SIP Server & Proxy
SIP Forum Test Framework – open source SIP compliance testing
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SUPERCOMM 2005 Session ECC-B, June 7, 2005
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Commercial Versions of Open Source Innovation
--Products & Technology--
--Support & Services--
• Enterprise class SQA & packaging • Pingtel advanced features & roadmap • Pingtel management suite • Managed integration w/ 3rd party hardware & applications
• Enterprise class 7x24 support • Enterprise class installation, maintenance & training • Custom development & integration • SIP consulting & support
Pingtel delivers the economics and features combined with the usability, manageability, and reliability that an enterprise expects. for VoIP
May 3, 2005
SUPERCOMM 2005 Session ECC-B, June 7, 2005
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Thank You
Email: brich@pingtel.com www.sipfoundry.org www.pingtel.com
May 3, 2005
Please visit :
SUPERCOMM 2005 Session ECC-B, June 7, 2005
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