UNIT -4 GLOBAL ETIQUETTE
4.2: Global Business Etiquette
4.2B: Business Cards
4.2C: Office Etiquette
4.2D: Cubicle Etiquette
4.2E: In the Elevator
4.2F: At the Cafeteria
4.2G: Appropriate use of cell phones
4.3 Reinforcement Tips
4.4 Overcoming (Indian) Cultural Barriers in Global Etiquette
4.5 Dress Code or Power Dressing
4.6 Lets us sum up
4.8 Suggested Reading
At the end of this unit, you will be able to discuss :
13. What is meant by etiquette?
14. Business etiquette that is accepted globally
15. Certain Do’s and Don’ts
16. How to meet global business partners on a common platform
We have seen in Unit 1, that global culture is diverse yet we try to adapt certain guidelines that help
us to interact with people from other countries.
As you know Social culture is important but even more important is global business culture.
Remember that we are now working in a global atmosphere and living in a global economy. We
meet people face to face or communicate on the telephone, email or chat with people from all over
the world to conduct business.
We could be comfortable with business culture in America or England, but we may not know the
nuances of business culture in some part of Arabia or the North Pole. The most important thing to
understand global etiquette is to respect and appreciate the cultural diversity of another country.
No culture is right or wrong – it exists because of various reasons. We cannot say that using our
fingers to eat is wrong or using the spoon and fork is right – it is to do with the kind of food we eat.
You definitely cannot enjoy a dosa, or paratha, or mix rice with sambhar if you use a spoon, fork
and knife. Our food is such that we need to use our fingers. Similarly, steaks cannot be eaten using
fingers. They have to cut with a knife and the pieces picked up by a fork and eaten.
Knowing your global manners and etiquette is important in both face-to-face communications and
telephone or e-mail communications. One good thing to do is to simply acknowledge that things are
done differently in other countries and there is no right or wrong. Judging other customs, even
silently to yourself, makes you keep a distance from your potential clients or business partners, and
this will come through eventually in your communications with others. So be more open and accept
their customs and culture if you want to maintain a good working relationship in global business.
On a typical work day you may be dealing with people whose customs and culture differ from
yours. You may be in your home town or in your country but you may be dealing with people from
different parts of the world. So you need to understand global etiquette.
4.2 GLOBAL BUSINESS ETIQUETTE
“Etiquette is what you are doing and saying when people are looking and listening. What you are
thinking is your business”
-Virginia Cary Hudson
The first thing that you need to remember is that you need to be yourself. You should not try to
boast or talk about your own achievements. You should never pretend to know what you don’t
know or pretend to be what you are not. Avoid being arrogant and loud.
You should always adopt a positive attitude. You should know your job well.
You should be courteous and polite. Use niceties like “thank you” “please” and “sorry”.
When you are interacting with people, be it face to face or on the telephone, listen to them carefully
before you can speak. When you do speak, speak with caution. Do not embarrass others by saying
things that should not be said.
Learn to respect time. It is a very useful resource though we in India do not really believe so.
Dress appropriately with a professional business look. Avoid wearing loud trendy clothing to work.
Let us now go step by step to understand global etiquette. The first thing is to do with
introductions. How would you introduce yourself to the others? How would you introduce others?
These are a few questions that you may want answers for. Read on to find out the right way of
2. Self Introductions – Introduce yourself by extending your hand and smiling. Do not
hesitate to have a firm handshake be it a man or woman. Give them your complete name. In
business introductions it is also important to mention where you work. However, keep your
introduction short and simple; do not get started on telling them your life story.
3. When you are being introduced, always rise. Never get introduced when you are sitting
down and the person being introduced to you is standing. Make eye contact and remember
the firm handshake.
4. When you respond to introductions and if it is a formal business introduction, do say “How
do you do?” In response to informal introduction you can say “hello”. Make sure that you
remember and use the other person’s name.
5. When you introduce others always say the more important person’s name first. For
example – “Mr. Ram, please meet Mr. Chandran, our junior sales executive.” However,
there is no distinction made nowadays between man and woman when it comes to business
6. When a client is being introduced, always introduce the person from your firm or
company to the client. For example – “Mr. Santosh, this is Mr. Raghavan, our managing
director”. Mr. Santosh is the client of course.
7. If you are making social introduction, then a man should be introduced to a woman. For
example – “Chandrika, please meet Murali.”
8. When introducing relatives, always clarify your relationship.
9. When introducing your spouse, don’t use titles; just say, “Madan, my husband” or “Veena,
Once introductions are done with, we usually tend to exchange our business cards. In some parts of
our country, we refer to the business card as “visiting card”.
Do you know the right way in which you should present your business card?
Do you know the right way in which you should receive a business card?
4.2B PRESENTING AND ACCEPTING A BUSINESS CARD
Business cards are a vital part of business. Business cards contain information about the name of
the person, the place of work, work place address, his contact number or numbers, his email address
19. The most polite way to exchange a business card is to offer your card first.
20. Be sure that you carry your business card with you always.
21. Present your card with both hands.
22. Similarly, accept a business card with both your hands.
23. Acknowledge with a “thank you”.
24. Do take time to look at the card given to you; it would be rude to throw it aside carelessly
without even looking at it. Sometimes it is appropriate to mention a thing or two after
having looked at the card. For example, if you do look at the card and are familiar with the
location of the office, do say something nice about it. This will show the person that you
have taken the trouble to really look at the card. This could also help you to start small talk
which is so important in business.
25. Keep the card given to you carefully.
4.2C OFFICE ETIQUETTE
When you work in an organization, you become a part of it. It is important for you to understand
the culture of the place you work in. Observe, ask questions and familiarize yourself with the
working atmosphere there so that you can blend with the culture and make working there a pleasant
experience for yourself. After all a happy employee is a productive one!
3 Be professional. Respect your seniors, colleagues and subordinates. You could make
friends of your colleagues; however, remember while at work you still need to maintain a
4 Respect the culture of your work place. Do not do anything that can embarrass others and
yourself or even jeopardize your job.
5 Try to avoid getting drawn into office politics and please do not gossip.
6 Do not get mixed up with office politics. Be discreet. Be sensitive to the feelings of others.
7 Avoid voicing strong opinions in the presence of third parties or guests.
8 When working in a team, keep those involved informed of your progress.
9 Document your work.
10 Do your share of work; do not pass it on to your colleagues.
11 Similarly, do not take on work of a lazy colleague.
12 When your colleague helps you with something, be sure to say thank you and show genuine
13 Ask for permission before you use your colleagues’ possessions.
14 Avoid criticizing people in your office.
15 Give people their mental and physical space; do not be interfering.
16 Avoid getting intimate with anyone in the office.
17 Be objective and open to feedback.
18 When you give feedback see that is done so without insulting or patronizing the other
4.2D CUBICLE ETIQUETTE
The trend in most organizations these days is to work in cubicles.
What is a cubicle?
It is a small partitioned space, especially one with a desk used for working in a business office.
You could have a big room with many partitions and there could be more than a hundred people
working at the same time. It becomes very important to understand how we need to behave in such
circumstances. We need to observe cubicle etiquette. This is again a part of the global etiquette that
we need to follow.
Since cubicles are open spaces with partitions, we need to remember that sound carries easily across
cubicles. We need to respect the privacy of others. We need to allow each one to do their work
without being disturbed by others. Similarly, we should not allow others to disturb us while we are
working. Follow these guidelines to help you work productively in a cubicle atmosphere.
2. While working in a cubicle, make sure that you answer your phone after two or three rings.
Constant ringing can disturb the others working around you. Set your ringer tone volume at
an average level, neither too high nor too low.
3. Limit the use of speaker facility in your phone.
4. When you leave your cubicle, turn the ringer off and forward messages to voice mail.
5. While speaking, watch your volume as well. Remember, the others can hear what you are
saying. So as far as possible use your library voice; this means that you should talk very
6. Do not bring your clients to your cubicle. For meetings use the conference room or meeting
room that will be available in your office. Not only will talking to your client in your
cubicle disturb the others, but it will also cause problems for you if you have by mistake left
anything confidential on your desk.
7. Do not yell across the room. If you need to speak to someone who is about ten cubicles
away from you, resist the temptation to stand and speak across the room. Always bear in
mind that you are not alone in the room.
8. Don’t use the cubicle partition like your garden wall – try not to jump over to the next
9. Set your computer volume low.
10. Respect the other person’s privacy. Do not peek into their work when you walk past. It is a
very human and normal tendency to stop, look and even read what you see on someone
else’s monitor. Please avoid doing this even if the temptation is irresistible.
11. If your organization allows you to bring food over to your work desk, be careful not to dirty
the table top.
12. Keep your work area and the space around you clean. Do not clutter your desk. Do not
throw papers all around. Use the dust bin.
13. Do not disturb those who are working. You can catch up with them during your break.
14. The office is a place where you work. It is not your bedroom. Do not ever sleep on your
desk during working hours.
15. Though it is partitioned, your cubicle is open. Mind how you behave. Do not put your feet
up on your desk and work.
16. Do not enter other people’s cubicles when they are not there.
We have to understand that work culture has now changed. The cubicle working arrangement asks
for a lot of consideration for those working around us.
At other places in the office
With more and more youngsters and others working for BPOs and ITeS, we need to understand how
to behave in various places within the organization besides our work area or desk.
4.2E IN THE ELEVATOR (LIFT)
While moving around the office, we would need to use the elevator many times in a day. You might
wonder why there is a mention of this at all! Well, we do not realize that we can cause a lot of
discomfort to the others by our being insensitive in an elevator. Some of the things that we need to
observe as “elevator etiquette” are:
17. Never rush into an elevator. Wait for those in the elevator to move out of it; then enter.
18. Do not speak loudly on the cell phone when in an elevator.
19. Do not engage in animated conversation with your friends and colleagues.
20. Avoid speaking office politics in an elevator.
21. Do not discuss anything confidential.
22. Avoid carrying food and drink into an elevator unless it is properly packed and would not
spill on the floor of the elevator or mess somebody’s clothes. In case you get into an
elevator balancing a plate of samosa with sauce; you could spill it on someone else’s
23. Do not order people close to the panel to operate it for you. If you are away from the panel,
you could request the person standing close to it to press the button and be sure to thank
them after they have done so.
24. Never rush in when the elevator door is just closing.
If you observe and follow these guidelines you will definitely see the difference that you will make
to yourself and those around you.
4.2F AT THE CAFETERIA
The cafeteria is another place where we need to be careful in the way in which we conduct
ourselves. We need to follow a certain discipline. A few tips to make the cafeteria a pleasant place
to be in; instead of being in the midst of a mess.
25. As in other places where many people are gathered, the cafeteria too is a place where you
need to be careful about how you speak and what you speak. Do not shout, use abusive
language or discuss confidential matters.
26. Stand in a line to get your food. Do not break the line even if you are in a hurry.
27. Do not stretch over those standing in a line to get the attention of the person behind the
28. If you happen to spill something accidentally, take the responsibility to get it cleaned. You
can imagine the mess if people step on food and walk around.
29. Once you have got your food, you need to find a table for yourself and your friends if they
are with you. In case the cafeteria is crowded and there are only a few tables which have
just one or two occupants and you can sit there, you will need to ask for their permission
before sitting at that table.
30. Do not speak loudly on your cell phones.
4.2G THE APPROPRIATE WAY TO USE CELL PHONES OR MOBILE PHONES
I am sure you are familiar with cell phones.Today, the cell phone revolution is such that you can see
just about anyone and everyone carrying and using a cell phone. With this new technology comes
the need for new etiquette. What are some of these rules we should follow when using our own cell
Every cell phone comes equipped with different ring tones which can be set at different levels of
volume. We need to be careful with the volume of our cell phone especially when we are in work
places which have others working beside us. We should not allow our loud garish ring tone to
disturb the others. Mind your volume while you are talking on a cell phone. For some reason,
people think that since the person they are talking to is usually miles away, there is a need to talk
louder for them to hear. Keep your voice at a normal tone when using a cell phone.
Cell phones are everywhere now a days. Anywhere you look you will find people flipping them out
and using them with no idea of cell phone etiquette.
If you happen to be in the privacy of your home, then things are different.
However, even there if you have guests you need to maintain some courtesies.
You cannot ignore your guest and constantly be on the cell phone.
Do not answer your phone while you are interacting with others. If you are at a meeting or sitting
with a group of your friends at dinner, it is impolite to answer the phone and strike up a separate
conversation with the person who called you. There are a few exceptions to this rule, of course. If
you are expecting an important call, and by “important,” I mean a call from a doctor or a call by
somebody who is taking care of your kids, then give advance warning to those you will be
interacting with that you may receive a call you will have to take. Instead of answering at the table,
however, excuse yourself and walk somewhere private. Otherwise, let your voicemail pick up the
call and call that person back later.
This is an interesting picture to show how cell phones have invaded our lives today.
Imagine being disturbed on your wedding day!
When at work place, be discreet with the use of your cell phone.
It is best to keep your cell phones switched off or on silent mode in places like hospitals, movie
theatres, meetings, training sessions, and auditoriums etc., where you need to concentrate on what is
happening and not be distracted by phone calls.
Remember the one good thing about cell phones is that you can always call the person back if you
have failed to receive their call.
A definite NO! NO! is when you are driving. Never talk on the cell phone while driving.
It is fine to be walking around the store chatting on your cell phone while you are shopping, but be
courteous and end the call or at least put that person on hold while you are ordering food or paying
your bill at the grocery store. If you are standing in a line to pay your bill at a store and are talking
on the cell phone instead of addressing the cashier, you are showing lack of respect and are not
giving the person the best attention needed in order to help with any problems that might come up.
Restaurants, public meetings and other such gatherings where the sound of a cell phone might
interrupt one's enjoyment of the activity should all be treated with such respect. If you are expecting
an important call most cell phones have a vibrate setting and you can excuse yourself from the room
politely and quietly when it goes off so you are not interrupting anything.
In short, be mindful of those around you at all times when using a cell phone. Just as you wouldn't
want to hear somebody's personal business as they talk to somebody standing right next to them,
others will not want to hear the details of your personal life as you gab on the phone. Keep these
tips in mind the next time you pick up that phone and you will not disturb anybody around you.
Check your progress 1
1.You are at a business party. You do not know too many people there. How would you
2. Raju is your client. You are having lunch with him when your boss, Mr. Basu, walks in.
Introduce them to each other.
3. Mr. Chandran is the new manager. Ravi has just joined the company. How will you
introduce them to each other?
4. You are at the cafeteria. Your colleague walks in with the new member of your team and
introduces him to you. What will you do?
5. Mention any five important things that you will have to remember about business cards.
6. Mention any ten things that need to keep in mind about office etiquette.
7. Mention any eight things that you need to remember about cubicle etiquette.
8. What do you need to remember when you are using elevators?
9. How would you behave at the cafeteria?
10. Sujatha has invited her friend, Radha, for dinner. While they are at the dining table,
Radha’s cell phone starts ringing? What should Radha do?
4.3 REINFORCEMENT TIPS
As a recap or maybe even as reinforcement, let us go through these tips again.
Here are some guidelines that can help you understand global etiquette.
• The first thing to remember is that all of us belong to the human race, we are people. We
should understand how to relate with each other, communicate as one human being to
another. Even if your purpose is solely business, do take time to build a relationship; do not
rush into business straight away. Get to know the people. This will in fact help to do
business in a better and more successful manner.
• Clothes become the man or so they say. When attending a business meeting dress with
discretion. Do not wear loud clothes. Wear sober clothes. You definitely cannot do
business wearing a loud orange shirt or a heavily embroidered sari.
• Avoid wearing striped ties in England as they could be mistaken for school or military ties.
• Maintain a reasonable personal distance from the person you are interacting with.
• The distance you keep from others is crucial if you want to establish good rapport. Standing
too close or "in someone's face" will mark you as pushy. Positioning yourself too far away
will make you seem standoffish. Neither is what you want so find the happy medium. Most
importantly, do what makes the other person feel comfortable.
• If you need to shake hands, let it be a quick, firm handshake. See that your hands are dry.
• No one likes to touch a damp, sweaty hand.
• Punctuality is a must. Maintain time. Do not be late for appointments or meetings. The
others don’t have the time to wait for you if you are late. It is just not acceptable.
• If you are calling someone in some distant part of the globe, be sure to be time zone
conscious. Your day could be their night, so make sure you don’t call people at odd hours.
• If you are visiting a country you have never visited before, then it is always better to follow
the “when in Rome, do as the Romans do” policy. Take the trouble to find out more about
the country you are visiting. It helps to build and bond business relationships.
• Be careful as to how you address a person. Take time to study how people are addressed –
for example, People are addressed with “san” after their names in Japan. It is a sign of
respect. So if you are conducting business with the Japanese, you can be assured that
addressing them with “san” will be the first step towards building a relationship.
• While exchanging business cards, always look at it when you receive it and acknowledge it.
Do not carelessly flick it away; place it in your card case or with your business documents.
If you are exchanging business cards with people from the Far East, take care to present and
receive cards with both your hands. In India we do not use our left hand to receive or give
• Small talk is important. Practice it.
• During an average day, millions of business phone calls are made every working hour.
Business people who interact only over the phone and never meet still form strong opinions
of one another. Practicing good business phone etiquette helps to build rapport and improve
• You have to be consciously aware of office etiquette, cubicle etiquette, cell phone etiquette
and also be mindful of how you behave in an elevator or at the cafeteria.
If you familiarize yourself with small courtesies, you are sure to go a long way in the global arena
Check Your Progress 2
1. Why should you avoid wearing striped ties in England?
2. What signals would you send to a person standing in front of you if you stand either too close or
too far away?
3. What would the ideal way to shake hands?
4. When you call someone in another country why should you be time zone conscious?
4.4 OVERCOMING OUR (INDIAN) CULTURAL BARRIERS TO MEET OUR
GLOBAL BUSINESS PARTNERS ON A COMMON GROUND
We in India have a cultural handicap. In fact, we have many drawbacks on the common global
platform because of our culture. What we need to do is understand them and try to bring about a
change in ourselves; we need to meet those we need to do global business with on the global
Some behavioral changes that we as Indians need to make when dealing with foreigners:
• Do not take the lenience of stretching time. 4 pm could mean to us anytime between 4 pm
and 4.30 pm. Try to keep to the specified time, in fact, be there at least 15 minutes before
the time specified.
• Learn to develop a professional attitude. Do not take things personally. We are sometimes
unable to understand the professional way in which Western business logic works as most
often we are ruled by emotion. We sometimes work into our lunch hour too. Remember
this is not appreciated elsewhere in the world. No one will appreciate you if you sacrifice
your lunch time. What they will appreciate is your doing your job on time. Learn to over
come time wasting. A 15 minute tea break is strictly 15 minutes, do not allow it to stretch
into a half an hour chat and smoke break.
• We need to understand the need for documentation. Most of us believe that we can maintain
records in our head! However, this is of no use when you need to go back to prove
something. Being professional involves a lot of documentation. Make notes. Record
appointments. Maintain a log.
• Learn, polish and enhance email and telephone etiquette. Follow the guidelines of email
and telephone behavior.
• Avoid assumptions and lack of precision in business communication. Get your facts right.
Question if you need to. Get clarity before starting work.
• Cultural background stops us from asking questions and this leads to confusion and
misunderstanding and delays in business.
• Stop being awkward with women clients and not being able to address them by their first
names. Times have changed. Get comfortable to work with women/men clients and
• Accept the present form of addressing a person, usually by the first name. Addressing them
as “madam” or “miss” or “sir” or ”Mr.” not realizing that they could get uncomfortable with
this form of address can create barriers in communication.
Check Your Progress 3
1. How does documentation help?
2. Is it good to ask questions?
3. Should you always address a man as “Mr.” and a woman as “madam”?
4.5 DRESS CODE OR POWER DRESSING
• Dress for the position you want, not the position you have.
• Others tend to believe that you are what you appear to be.
• When it the time for promotion, comes management usually looks first for the
people who need the least amount of grooming for the new position.
You are what you appear – like it or not your image is linked to your success potential. Only a few
people like Gandhiji can get away with dressing the way they did and still making an impact on
those around. You need to dress appropriately. Clothing is a strong signal. So follow the famous
quote, “Dress maketh the man”.
Power Dressing is important in today’s corporate world.
What is meant by power dressing?
Wearing the right kind of clothes to work and appearing professional and business like is power
The business professional look includes a conservative suit in a solid or pinstriped pattern. Preferred
colors are navy, dark brown, gray and black. White and pastel-colored blouses are acceptable.
Pumps with a closed heel and toe accessorize your suit.
The informal professional look incorporates more color in jackets, sweaters and blouse styles and
even dresses and skirts in silky prints combined with tailored jackets and sweaters.
When selecting your workday wardrobe, be aware that every company has its own work
environment and often unwritten dress codes. To evaluate the dress code of your office, take a look
at those around you. Look at those who are making decisions in the boardrooms and presented as
the "ideal face" of the company. What are they wearing? How are they dressed day in and day out?
Dress Code for Men
• Ties should reach your belt buckle
• Socks should cover your shin when sitting
• Wear a long sleeve shirt with a suit
• Wear a long sleeve shirt even if you don’t wear a suit
• Socks should match either the pants or shoes
• The color of your belt should be in the same color tone as that of your shoes
• Try to wear good leather shoes for a powerful business look.
• Do not wear tennis shoes, atheletic shoes or sandal to work.
Dress Code for Women
• Avoid all clothing that is revealing, tight or transparent
• Do not use strong perfumes
• Avoid wearing too much jewellery and make up
• Do not wear very high heeled shoes or footwear
• Finger nails should not be too long
Tips to look your best
Your appearance impacts your mood and confidence
Dress to fit your audience & yourself
Clothing should fit & be well-maintained
Dark colors compliment your shape and create the appearance of authority
Polish your shoes – people notice!
Quality accessories are important; briefcase, purse, umbrella, etc…
Check your progress 4
1. Whenever Ranjini walks into the office the perfume she wears lingers on for long. We can
hear her even before she enters as all those bangles she wears jangle and make such a noise.
She is always making mistakes with whatever she types as her nails are so long that they
look like talons. One day she almost went tumbling down the stairs as she missed her
balance – she was wearing very high heeled fashionable sandals!!! Do you think that we
need to give her some advice?
2. Ram Desai is nervous. Tomorrow is his first day at work. To make matters worse it is his
first job. He has no one to guide him. He has no clues as to what to wear to work; can you
help him please?
A company becomes a company you want to do business with because of people who work in it, so
business etiquette has a very definite relationship to the bottom line.
*Good etiquette is good business!
Business Etiquette Quiz
Good business etiquette can give you an edge over the competition. Take the Business Etiquette
Quiz and see how well you do.
1) When greeting someone for the first time, a cupped handshake (in which your left hand covers
the normal handshake) is a good way to show my sincerity and interest.
2) At professional meetings when I receive a business card from someone, I should take the time to
really read the card before sticking it in my pocket or briefcase.
3) I should always turn off (or silence) my cell phone and beeper before heading into any interview
or business meeting.
4) When talking on the phone with a friend and someone comes to my desk to ask for information,
it’s okay for me to first finish my conversation with my friend and then attend to my customer.
5) I should always avoid asking questions because it is rude according to our culture to be asking
6) You are showing a mid-level client around your firm and the president is about to walk past. You
a. Introduce the president to the client
b. Introduce the client to the president
c. Just let the president walk past and hope s/he doesn’t notice you
7) You are a male and you’ve invited a female client to lunch. You should…
a. Open the door for her at the restaurant and let her go in first.
b. Open the door and go in first to make sure the coast is clear
c. Do either one. It doesn’t matter, really.
8) You have just stepped into the elevator. A stranger in your building enters after you. You…
a. Remain silent, looking at the ceiling or floor
b. Ask what she had for breakfast this morning or what cologne he’s wearing and make personal
small talk until they jump off the elevator screaming at the next available floor.
c. Smile, say good morning/afternoon and ask what floor they are going to if you are closest to the
4.6 LET US SUM UP
In this unit we have learn what is meant by global etiquette and global manage relevant to face to
face communication, telephone and email communication.
Nuances: a slight, subtle variation
Steak: a slice of meat or a slice of a large fish
Blend: to mingle or mix
Discreet: having or showing good judgment in conduct especially in speech
Intimate: getting very personally close and familiar
Jarring: to make a harsh sound
Niceties: the quality of being nice
Trend: follow a general course
Vital: essential; important
4.8 SUGGESTED READING/SITES
1. Global Business Etiquette by Jeannette S. Martin, Lillian H. Chaney
2. Emily Post’s “The Etiquette Advantage in Business” by Peggy Post and Peter
3. The Etiquette Edge: The Unspoken Rules for Business Success by Beverly
Check your progress 1
1. I would extend my hand, smile, say hello and mention my complete name and the place where I
2. Mr. Raju, this is Mr. Basu, our Director.
3. Mr. Chandran, please meet Ravi.
4. Rise, extend my hand, and say “hello”.
5. Always carry your business card with you. When you exchange business cards do so with both
hands and remember to keep it in a safe place.
6. Any ten points of those mentioned in “office etiquette” 1.4.2C.
7. Any eight points of those mentioned in “cubicle etiquette”. 1.4.2D
8. Hints: Allow those who are in the elevator to come out first. Do not talk loudly in an elevator.
Do not discuss confidential matters in the elevator.
9. While at the cafeteria, we need to be mindful of maintaining queues. We need to be mindful of
keeping the place clean. If we spill anything accidentally, we need to take the responsibility of
getting it cleaned.
10. Radha should either keep her phone on silent mode, or receive the call and tell that caller that
she will call back later.
Check Your Progress 2
1. They could be mistaken for school or military ties.
2. They would think that you are pushy if you stand too close or that you are stand-offish if you
stand too far away.
3. A quick, firm handshake with dry hands would be ideal.
4. Different countries have different time zones. Your day could be their night. So you need to be
Check Your Progress 3
1. Records are maintained so that they can be referred to whenever necessary. It could help in
2. Yes, you can get clarity and avoid unnecessary confusion.
3. No, if they are comfortable with you using their first names please do so.
Check Your Progress 4
1. Definitely yes. Please tell her not to wear such strong perfume or such heavy make up to
work. She also needs to clip her nails to a decent length so that it does not affect her work.
Also request her to keep her noisy bangles back at home. She can wear them when she is
not coming to work. It would be sensible to buy some flat or low heeled footwear to wear to
2. Ram can wear a dark colored pant, either black or dark blue. He could wear a light colored
full sleeve shirt that matches his pants. He could wear a pair of well polished black leather
shoes and a black belt. He can wear either black or blue socks depending on the color of his
pants. His clothes should be clean and well pressed. The shirt sleeve and the pants should
not have a double crease after having been pressed.
Business Etiquette Quiz
6. When making proper introductions, you must first establish who takes precedence. The person
with lesser authority gets presented to or introduced to the person with greater authority. You are
in business because of the client so he or she is the most important person in this situation.
Present the president to the client.
7. It does matter. If you are taking a client to lunch, always hold the door for him or her, regardless
26. Always acknowledge other people’s presence in tight circumstances such as an elevator if
only 2 or 3 of you are riding together. A simple, “Good morning...” will do.