OPERATIONS MANAGEMENT (INMGT 200) Semester I, 2003
William F. Johnson
Office: Technology Wing 269
Phone: Ext. 1195
12:55 PM until approximately 2:20 PM, Tuesdays and Thursdays in HMEC 131.
The course is designed to develop competency in management decision-making and problem
solving in an operations setting. This course involves the study of the OPERATIONS end of
business, where resources are transferred into goods and services, and the MANAGEMENT of
operations through effective planning, implementing, and monitoring for continuous
Total Quality Management (TQM)
1. Understand the role of TQM and its contribution to competitiveness and greater
2. Become familiar with quality certifications and awards and their applicability to a business
3. Become familiar with statistical quality control and its use for identifying process
variability and improvement.
Production and Inventory Management (PIM)
4. Become familiar with the importance of PIM and the issues and challenges that PIM
professionals are facing.
5. Understand new concepts, techniques, and theories used for PIM.
6. Learn about some of the available and cost effective technologies that can assist PIM.
Planning and Design of Production and Service Units
7. Learn about the issues affecting work environment planning, design, and layout.
8. Understand the use of different tools and techniques for workplace productivity
9. Become familiar with new trends and management innovations toward improving the
Production/Service Operations Management at Work
10. Review and learn many operations issues through the study of production and service
Operations Management, Heizer and Render; Fifth Edition.
handouts provided by the instructor related to the course.
Semester I, 2003
In this course, you will have the opportunity to gain a fundamental knowledge of the Production
and Operations Management function in an organization. It is up to you to take advantage of
this opportunity to the level appropriate for your personal goals. To get the most out of this
class, please complete all reading (mostly textbook) prior to coming to class. Your active and
constructive participation is expected and appreciated. The potential rewards are great! As the
semester progresses, you should find yourself increasingly better able to understand and deal
with many issues facing businesses. I ask for your best effort.
ATTENDANCE: Regular and on-time attendance is expected. Students will be responsible for
all lectures and other materials covered, regardless if an absence was excused or not.
COURSE OUTLINE: An outline for this course is included with this syllabus. The course is
divided into four parts and within each part a variety of related topics are identified. This outline
is to be used only as a general guideline by the class participants. Topics may be deleted or
added as time and students' needs dictate.
GRADING: The final grade will be based on the total number of percentage points earned
during the semester. The general grading policy for this course is to rate the students' final grades
based on a combination of averages. Breakdown of grading weights is as follows:
Class assignments 40%
Course Tests 50%
Class Participation 10%
COURSE TESTS: There are a total of four tests which will be given during the assigned class
sessions as shown in course outline. Each test uses multiple choice questions and will cover
material from the class lecture, handouts, textbook, and videotapes shown in the class.
GETTING HELP: If you are having difficulty in the course (or even think you are), feel free to
consult your instructor.
Section 2, Semester I, 2003 Class Schedule
Sept. 2 Course introduction and review of Chapter 1.
Sept. 4 Chapter 1, page 25, question 3 parts a, b and f.
Sept. 9 Chapter 2, page 49, case study question 3.
Chapter 3, page 71, problems 3.1 and 3.2.
Sept. 11 Part One Test.
Sept. 16 Chapter 4, page 101, problems 4.6a and 4.7a.
Chapter 4 Supplement.
Sept. 18 Chapter 4 Supplement, page 131, problems S4.7.
Chapter 5, page 180, problem 5.5.
Sept. 23 Chapter 6, page 219, questions 11 and 15.
Sept. 25 Chapter 7, page 263, redo solved problems 7.1 and 7.2 with new data.
Sept. 30 Chapter 7 Supplement
Oct. 2 Chapter 8, page 313, problem 8.4.
Oct. 7 Chapter 9
Oct. 9 Chapter 9, page 354, problem 9.7.
Oct. 14 Chapter 10.
Chapter 10 video
Oct. 16 Chapter 10, page 386, questions 1 and 8 (five characteristics only).
Oct. 23 Supplement 10.
Supplement 10. Page 407, problems S10.3 and S10.5.
Oct. 28 Part Two Test.
Oct. 30 Chapter 11.
Chapter 11, page 432, problem 11.2.
Nov. 4 Chapter 12.
Chapter 12, page 476, “sound” case study questions 1 and 2.
Nov. 6 Supplement 12.
Supplement 12, page 496, questions 3 and 11.
Nov. 11 Chapter 13, page 527, problems 13.3 and 13.4.
Nov. 13 Chapter 14.
Chapter 14, page 568, problem 14.1.
Nov. 18 Chapter 15.
Chapter 15, pages 611 and 614, problems 15.2 and 15.12.
Nov. 20 Chapter 16, page 652, questions 1 and 14.
Nov. 25 Chapter 17, page 678, questions 5 and 9.
Dec. 2 Part Three Test.
Dec. 4 Module D.
Module D, page 786, questions 6 and 13.
Dec. 9 Module F, page 828, questions 3 and 4.
Dec. 11 Part Four Test.