Operations Management 9Th International Edition Differences

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					             ➤      PRINCIPLES OF MANAGEMENT

             Principles of Management                                       Transparency Masters
                                                                            Understanding Management with Xtra! CD-ROM
                                                                            Video Cases                                           0-324-27203-0
             Understanding Management, 4e                                   WebTutor Advantage for Blackboard                     0-324-27468-8
             Richard L. Daft, Vanderbilt University                         WebTutor Advantage for WebCT                          0-324-27467-X
             Dorothy Marcic, Vanderbilt University                          WebTutor ToolBox for Blackboard                       0-534-27489-7
             4-Color, 608 pp., 2004                                         WebTutor ToolBox for WebCT                            0-534-27488-9
             ISBN: 0-324-25918-2                                            Bundle, Understanding Management with Xtra! CD-ROM,
                                                                            and WebTutor Toolbox for Blackboard             0-324-28768-2
                                                                            Bundle, Understanding Management with Xtra! CD-ROM,
             Understanding Management combines                              and WebTutor Toolbox for WebCT                  0-324-28794-1
             classic management concepts with emerging trends and
                                                                            Table of Contents
             issues in a concise, exciting, and student- friendly format.   PART I: INTRODUCTION TO MANAGEMENT. 1. Managing the New
             The theme of the fourth edition is the ‘new workplace’         Workplace. PART II: THE ENVIRONMENT OF MANAGEMENT. 2. The
             highlighting how technology and other influences have          Environment and Corporate Culture. 3. Managing in a Global
             changed the traditional organizations and the impact on        Environment. 4. Managerial Ethics and Corporate Social Responsibility.
                                                                            PART III: PLANNING. 5. Organizational Planning and Goal Setting.
             their members. Understanding Management uses small to          6. Managerial Decision Making. PART IV: ORGANIZING.
             mid-sized organizations as examples giving students            7. Fundamentals of Organizing. 8. Change and Development.
             practical insights into the type of organizations that         9. Human Resource Management. 10. Managing Diverse Employees.
             many will start their careers. The goal since the first        PART V: LEADING. 11. Foundations of Behavior in Organizations.
             edition has been to provide a practical and hands-on           12. Leadership in Organizations. 13. Motivation in Organizations.
                                                                            14. Communicating in Organizations. 15. Teamwork in Organizations.
             alternative to the traditional and comprehensive texts on      PART VI: CONTROLLING. 16. The Importance of Control. APPENDIX
             the market.                                                    A: Video Cases. APPENDIX B: Continuing Case. APPENDIX C:
                                                                            Entrepreneurship and Small Business Management. APPENDIX D:
             • NEW! Xtra! CD-ROM: Each new text includes one                Answers to Manager’’s Workbook Exercises.
               semester free access to Experiencing Management

               Online, Xtra! quizzing, Author Insight Videos, and the
               text video cases.                                            Essentials of Management, 6e
             • NEW! Author Insights Videos: Via streaming video,            Andrew J. DuBrin,
               difficult concepts from each chapter are explained and         Rochester Institute of Technology
               illustrated by the textbook author, Richard Daft. This       2-Color, 500 pp., 2003
               feature is available on the accompanying Xtra! CD-ROM.
                                                                            ISBN: 0-324-11467-2
             • NEW! Video Cases: This edition includes all new videos,
               filmed specifically for Understanding Management. Also   
               included in the text are the correlated video cases.
             • Expanded Activities: There are a wealth of end-of-           Essentials of Management makes the
               chapter activities that include discussion questions,        connection between theory and concepts to actual
               management exercises, ethical dilemmas, web-based            practice by showing how managers and organizations
               activities, and short cases.                                 effectively apply the basic principles of management.
                                                                            The text takes a functional approach, first introducing the
             • Practical Examples: Understanding Management uses            role of a manager and the modern managerial
               small to mid-sized organizations as examples                 environment, before exploring planning organizing,
               throughout the giving students practical insights into       leading, and control . The Sixth Edition has been
               the types of organizations they will likely start their      extensively revised and updated to include the latest
               careers.                                                     information, examples and activities to help readers
             • Technology Coverage: The application of technology           understand the skills necessary to manage, lead, and
               is integrated throughout the text and “Surf the Net”         compete in today’s world.
               end-of-chapter internet exercises utilizing resources
               available on the Web.                                        Supplements
                                                                            Instructor’s Manual                                   0-324-11469-9
                                                                            ExamView Testing Software                             0-324-11471-0
             Instructor’s Manual                           0-324-26053-9
                                                                            At The Movies: Management                             0-324-27189-1
             Instructor’s Resource CD-ROM                  0-324-26055-5
                                                                            Business Link Video                                   0-324-17451-9
             At The Movies: Management                     0-324-27189-1
                                                                            Study Guide to Accompany
             Study Guide                                   0-324-27346-0
                                                                            Essentials of Management                              0-324-11468-0
             Test Bank                                     0-324-26054-7

                                                                                  PRINCIPLES OF MANAGEMENT                          ➤
WebTutor for Blackboard                            0-324-22560-1    Transparency Acetates                                0-324-28226-5
WebTutor for Blackboard to accompany                                Video Cases                                          0-324-28217-6
Essentials of Management                           0-324-18064-0
WebTutor for WebCT to accompany                                     Table of Contents
Essentials of Management                           0-324-18063-2    PART I. AN OVERVIEW OF MANAGEMENT. 1. Managing in a Dynamic
                                                                    Environment. 2. The Evolution of Management. PART II. DIAGNOSING
Bundle, Essentials of Management with                               EXTERNAL FORCES AND STRATEGIC RESPONSES. 3. Environmental
WebTutor for Blackboard                            0-324-25508-X    Forces. 4. Managing Globally. 5. Entrepreneurship. 6. Ethics and
Bundle, Essentials of Management with                               Corporate Social Responsibility. PART III. PLANNING AND CONTROL.
WebTutor for WebCT                                 0-324-25509-8    7. Planning and Strategy. 8. Fundamentals of Decision Making.
                                                                    9. Planning and Decision Aids. 10. Strategic and Operational Control.
Table of Contents                                                   PART IV. ORGANIZING. 11. Organizational Design. 12. Organizational
PART I: INTRODUCTION TO MANAGEMENT. 1. The Manager’’s Job.          Change and Learning. 13. Managing Human Resources. PART V.
2. International Management, Cultural Diversity. 3. Information     LEADING. 14. Work Motivation. 15. Dynamics of Leadership.
Technology and the Internet. 4. Ethics and Social Responsibility.   16. Organizational Communication. 17. Managing Work Teams.
PART II: PLANNING. 5. Essentials of Planning. 6. Problem Solving    18. Organizational Cultures and Diversity.
and Decision Making. 7. Quantitative Techniques for Planning and
Decision Making. PART III. ORGANIZING. 8. Job Design and Work
Schedules. 9. Organization Structure, Culture, and Change.          Management: Challenges
10. Staffing and Human Resource Management. PART IV: LEADING.
11. Leadership. 12. Motivation. 13. Communication. 14. Teams,
                                                                    for Tomorrow’s Leaders, 4e
Groups, and Teamwork. PART V. CONTROLLING. 15. Essentials of        Pamela S. Lewis,
Control. 16. Managing Ineffective Performers. PART VI: MANAGING       Queens University of Charlotte
FOR PERSONAL EFFECTIVENESS. 17. Enhancing Personal Productivity
                                                                    Stephen H. Goodman,
and Managing Stress.
                                                                      University of Central Florida
                                                                    Patricia M. Fandt,
              Management: A Competency                                University of Washington, Tacoma
              Based Approach, 10e                                   4-Color, 704 pp., 2004
                                                                    ISBN: 0-324-15557-3

Don Hellriegel, Texas A&M University
Susan E. Jackson, Rutgers University                            
John W. Slocum Jr.,
  Southern Methodist University                                     Management: Challenges for Tomorrow’s Leaders, Fourth
4-Color, 550 pp., 2005                                              Edition, explains the function and role of management in
                                                                    today’s organization, presenting current theory, trends,
ISBN: 0-324-25994-8
                                                                    and influences on today’s managers and organizations.                               The text balances theory and practice, providing numerous
                                                                    applications for students to better understand how
Management: A Competency-Based Approach presents                    management concepts are applied. The primary theme of
theory, relevant applications, and innovation. The authors          the fourth edition is the role and importance of leadership
continue to place emphasis on six managerial                        in today’s organization. Throughout the text are
competencies—self-management, strategic action,                     discussions and highlighted examples of the impact of
planning and administration, global awareness, teamwork,            leadership and how organizations diffuse responsibility
and communication—and have carefully woven examples                 through every level of an organization.
of each into every chapter. The authors chose these six
competencies after surveying hundreds of managers in all            Supplements
types and sizes of businesses. The integrated, interactive          Instructor’s Manual with Video Guide                 0-324-16899-3
Self-Assessment helps learners understand and develop               Instructor’s Resource CD-ROM                         0-324-16952-3
their own management potential. This unique focus on
                                                                    At The Movies: Management                            0-324-27189-1
competencies, combined with new theories and fresh
                                                                    PowerPoint® Presentation Slides                      0-324-16951-5
examples, will engage the readers while applying the
content. This text will set the standard for content that           Study Guide                                          0-324-27405-X
merges the concerns of managers, with the managerial                Test Bank                                            0-324-16950-7
competencies that foster excellence.                                Video Package                                        0-324-27406-8
                                                                    Bundle, Management: Challenges for Tomorrow’s Leaders
Supplements                                                         with InfoTrac College Edition, Xtra! CD-ROM and
Instructor’s Manual                                0-324-28221-4    WebTutor Toolbox for Blackboard                  0-324-28772-0
Instructor’s Resource CD-ROM                       0-324-28227-3    Bundle, Management: Challenges for Tomorrow’s Leaders
Study Guide                                        0-324-28220-6    with InfoTrac College Edition, Xtra! CD-ROM and
                                                                    WebTutor Toolbox for WebCT                       0-324-28798-4
Test Bank                                          0-324-28223-0

                                                     To Order: 1-800-477-3692                                                        69
             ➤      PRINCIPLES OF MANAGEMENT
             WebTutor ToolBox for Blackboard                     0-534-27489-7     Table of Contents
             WebTutor ToolBox for WebCT                          0-534-27488-9     PART ONE: MANAGING IN A GLOBAL INTERNET ENVIRONMENT.
                                                                                   1. Managing. Appendix A. A Brief History of Management.
             WebTutor for Blackboard                             0-324-20647-X     2. Environment: Culture, Ethics, and Social Responsibility. 3. The
             WebTutor for WebCT                                  0-324-20646-1     Global Environment and Entrepreneurship. PART TWO: PLANNING.
                                                                                   4. Creative Problem Solving and Decision Making. 5. The Strategic
             Table of Contents                                                     and Operational Planning Process. Appendix B. Time Management.
             PART 1. MEETING THE CHALLENGES OF THE 21ST CENTURY.                   PART THREE: ORGANIZING. 6. Organizing and Delegating Work.
             1. Management and Managers: Yesterday, Today, and Tomorrow.           7. Managing Change: Innovation and Diversity. 8. Human Resources
             2. Evolution of Management Thought. 3. Social Responsibility and      Management: Staffing. PART FOUR: LEADING. 9. Organizational
             Ethics. PART 2. PLANNING CHALLENGES IN THE 21ST CENTURY.              Behavior: Power, Politics, Conflict, and Stress. 10. Team Leadership.
             4. Planning in the Contemporary Organization. 5. Strategic Planning   11. Communicating for Results. 12. Motivation for High Performance.
             in a Global Environment. 6. Effective Managerial Decision Making.     13. Leading with Influence. PART FIVE: CONTROLLING. 14. Control
             7. Decision-Making Tools and Techniques. PART 3. ORGANIZING           Systems. 15. Operations, Quality, Technology and Information
             CHALLENGES IN THE 21ST CENTURY. 8. Organizing for Quality,            Systems. Appendix C. Internet Basics. Appendix D. How to
             Productivity, and Job Satisfaction. 9. Designing the Contemporary     Research Case Material Using the Internet.
             Organization. 10. Strategic Human Resource Management.
             11. Organizational Culture, Change, and Development. PART 4.
             LEADERSHIP CHALLENGES IN THE 21ST CENTURY. 12. Communicating                        Management, 3e
             Effectively within Diverse Organizations. 13. Leading in a Dynamic
             Environment. 14. Exploring Individual Differences and Team            Chuck Williams, Texas Christian University
             Dynamics. 5. Motivating Organizational Members. PART 5. CONTROL
             CHALLENGES IN THE 21ST CENTURY. 16. Organizational Control in a       4-Color, 750 pp., 2005
             Complex Business Environment. 17. Productivity and Quality in         ISBN: 0-324-20126-5
             Operations. 18. Information Technology and Control.

             Management Fundamentals: Concepts,                                    Management, 3rd edition by Chuck
             Applications, Skill Development, 2e                                   Williams presents management theory and
                                                                                   applications in an entertaining and engaging narrative
             Robert N. Lussier, Springfield College
                                                                                   not commonly found in textbooks. Williams’ unique

             2-Color, 640 pp., 2003                                                organization and focuses on the critical theories and
             ISBN: 0-324-11754-X                                                   combines them with detailed examples that draw the
                                                                                   reader into the reading and clearly show their
                                                                                   implications for managers and organizations. Drawing
             Using a three-pronged approach of                                     from his experience as an award winning educator,
             concepts, applications, and skill                                     Williams includes innovative that help readers understand
             development, this text provides students with a solid                 how all the different concepts come together and how
             foundation of management concepts and real skills they                they will be personally relevant. The text’s unique
             can use in the workplace. Through a variety of thought-               organization focuses on how managers “make things
             provoking applications, Lussier challenges students to                happen’ in modern organizations, exploring the role and
             think critically and apply concepts to their own                      impact of management on individuals and organizations.
             experiences. Proven skill-building exercises, behavioral              Instructors and readers praised the first two editions for
             models, self-assessments, and group exercises throughout              its innovative approaches and tools that make
             the text help students realize their own managerial                   management both relevant and interesting—the third
             potential. The 15-chapter format is comprehensive                     edition continues and improves upon this foundation of
             enough for the one term course, but is also flexible                  innovation.
             enough to allow for additional readings, activities, or
                                                                                   Instructor Manual with “Teaching Your
                                                                                   1st Management Course”                                0-324-20130-3
             Instructor’s Manual with Test Bank                  0-324-11755-8     Instructor’s Resource CD-ROM                          0-324-20135-4

             Instructor’s Resource CD-ROM                        0-324-18264-3     ExamView Testing Software                             0-324-20134-6

             At The Movies: Management                           0-324-27189-1     FlixMix Video                                         0-324-20396-9

             Behavior Model Video Fundamentals                   0-324-11758-2     Small Business School Video Cases                     0-324-20395-0

             Business Link Video                                 0-324-16871-3     Study Guide                                           0-324-20133-8

             ExamView Testing Software                           0-324-11760-4     Test Bank                                             0-324-20131-1

             Test Bank                                           0-324-11757-4     Transparency Acetates                                 0-324-20132-X
                                                                                   WebTutor Advantage for Blackboard                     0-324-22196-7
                                                                                   WebTutor Advantage for WebCT                          0-324-22195-9

                                                                                   PRINCIPLES OF MANAGEMENT                       ➤
Table of Contents                                                     chapters’ narratives: (1) the never-ending effort by
PART I: INTRODUCTION TO MANAGEMENT. 1. Management.                    managers and organizations to meet or exceed customers’
2. Organizational Environments and Cultures. 3. Ethics and Social     needs and (2) the need organizations and their people
Responsibility. PART II: MAKING THINGS HAPPEN. 4. Planning.
5. Managing Information. 6. Decision Making. 7. Control. PART III:
                                                                      have to be guided by effective leadership.
MEETING THE COMPETITION. 8. Global Management. 9. Organizational
Strategy. 10. Innovation and Change. 11. Designing Adaptive
Organizations. PART IV: ORGANIZING PEOPLE, PROJECTS AND                           Modern Human Relations
PROCESSES. 12. Managing Individuals and a Diverse Workforce.
13. Managing Teams. 14. Managing Human Resource Systems.                          at Work, 9e
15. Managing Service and Manufacturing Operations. PART V: LEADING.   Richard M. Hodgetts,
16. Motivation. 17. Leadership. 18. Managing Communication.
                                                                         Florida International University
                                                                      Kathryn W. Hegar, Mountain View College
Management with Xtra!, 6e                                             1-Color, 544 pp., 2005
Richard L. Daft, Vanderbilt University                                ISBN: 0-324-20563-5
4-Color, 780 pp., 2003                                           
ISBN: 0-03-035138-3
                                                                      The original intent of the book remains paramount: to
      http//                                        provide an up-to-date textbook for readers who are
                                                                      novices in the area of human relations or for practitioners
The sixth edition of this market leading
                                                                      with little formal training in the subject. This edition
text continues to raise the standard
                                                                      examines the most interesting human relations
through its cutting-edge presentation of managerial
                                                                      developments of the early millennium. Many of these
thought, carefully developed applications, and innovative
                                                                      issues, while not found in other human relations
technology components. Richard Daft seamlessly
                                                                      textbooks, relate to current topics discussed in today’s
integrates the new workplace with traditional
                                                                      newspapers and magazines.
management concepts to show what influences and

guides managerial action in today’s organizations. To                 Table of Contents
illustrate the conceptual material and engage the student,            PART I. INTRODUCTION. 1. The Nature of Human Relations.
Daft includes diverse examples, exercises, applications in            2. Fundamentals of Motivation. PART II. THE SOCIAL SYSTEM.
every chapter. Through each edition, Management has                   3. Individual Behavior. 4. Group Behavior. 5. The Informal
continued to build an outstanding reputation with                     Organization. PART III. THE TECHNICAL SYSTEM. 6. Technology
                                                                      and People at Work. 7. Productivity and Quality Improvement.
instructors for its quality, topic selection, applications,           8. Job Redesign and Job Enrichment. PART IV. THE ADMINISTRATIVE
and authorship.                                                       SYSTEM. 9. Fundamentals of Leadership. 10. Developing,
                                                                      Appraising, and Rewarding Personnel. PART V. BEHAVIORAL
                                                                      EFFECTIVENESS. 11. Communicating for Effectiveness. 12. Managing
                                                                      Conflict and Change. PART VI. LOOKING TO THE FUTURE.
             Management: Meeting                                      13. International Human Relations. 14. Human Relations Challenges
             and Exceeding Customer                                   of the Future. 15. Human Relations and You.
             Expectations, 8e
Warren R. Plunkett, Wright College                                    Our Feature Presentation: Management
Raymond F. Attner, Brookhaven College,                                Joseph E. Champoux,
  Dallas County Community College District                              The University Of New Mexico
Gemmy S. Allen, Mountain View College, Dallas
                                                                      1-Color, 52 pp., 2004
  County Community College District
                                                                      ISBN: 0-324-28281-8
2-Color, 784 pp., 2005
ISBN: 0-324-25913-1                                                        http://featurepresentation.
                                                                      Our Feature Presentation: Management adds excitement
The eighth edition of Management: Meeting and                         and relevance to management through selected film
Exceeding Customer Expectations is a comprehensive                    scenes from popular film releases. This unique product
survey of the principles and practices of management as               combines a workbook with actual film clips on CD and
they are currently being applied, in the United States and            Video, eliminating the need to purchase or rent costly
around the world. The content and are structured to                   videos. Film provides your students a visual portrayal of
reinforce two continuing themes that are woven into the               abstract management concepts and provides inexperienced
                                                                      students a greater feeling of reality and connection to the

                                                     To Order: 1-800-477-3692                                                      71

             topic. Further, there are many unique aspects of film such
             as editing, sound, framing, and focusing techniques that
                                                                                  Human Resource Management
             make it a powerful communication device that often goes
             beyond what we can experience in reality. Equally                    Managing Human Resources, 13e
             powerful are the reactions of the varied responses of the
                                                                                  George W. Bohlander,
             viewer that can spark lively debate.                                   Arizona State University
                                                                                  Scott A. Snell, Cornell University
             CD-ROM                                              0-324-28282-6    4-Color, 794 pp., 2004
             Instructor’s Manual                                                  ISBN: 0-324-18405-0
             (available online only) Video                       0-324-28283-4
             Table of Contents                                                    The best-seller Managing Human Resources covers all
             LEARNING MANAGEMENT PRINCIPLES, THEORIES, AND CONCEPTS.              aspects of human resource management and its impact on
             1. Introduction to Management and Organizations, 8 Mile.             both individuals and organizations. The text builds on a
             2. Organizational Environments, Blue Crush. 3. Organizational        foundation of research and theory, taking a practical
             Culture, Backdraft. 4. Ethics and Social Responsibility, Emperor’s   approach focusing on critical issues and successful
             Club. 5. Managing Information, Lorenzo’s Oil. 6. Decision Making,
             Dr. Seuss’ How the Grinch Stole Christmas. 7. Control, Scent of a    practices. Users and reviewers of the text praise its
             Woman. 8. Global Management, Mr. Baseball. 9. Organizational         pleasant writing style, user-friendly design, and highly
             Strategy and Planning, The Bourne Identity. 10. Innovation and       effective examples. In fact, over 500 different
             Change, Apollo 13 (I). 11. Organizational Design, The Paper.         organizations from a variety of settings are used as
             12. Managing Individuals, The Breakfast Club. 13. Workforce
             Diversity, Babe. 14. Managing Teams, Apollo 13 (II). 15. Human
                                                                                  examples to illustrate key points. The Highlights in HRM
             Resource Management, Bowfinger. 16. Operations Management,           examples provide exact illustrations of organizational
             Casino. 17. Motivation, For Love of the Game. 18. Leadership and     practices and policies. Important issues and critical trends
             Management, U-571. 19. Communication, Patch Adams. 20. Future        are spotlighted in each chapter and reflected in the
             Directions of Management, Back to the Future Part II.                comprehensive and chapter ending cases included in the

                                                                                  text. . Managing Human Resources balance of theory and
                         The Labor Relations Process, 8e                          practice, hands on activities, applications, and examples
                                                                                  will help students develop the competencies to
             William H. Holley, Auburn University                                 understand and help their organizations create a
             Roger S. Wolters, Auburn University                                  sustainable competitive advantage through people.
             2-Color, 672 pp., 2005                                               • NEW! Xtra!: Included with every new text is access to
             ISBN: 0-324-20014-5
                                                                                    Bohlander/Snell Xtra! an online collection of additional
                                                                                    learning aides including Xtra! quizzing, digitized videos,
                                              select Experiencing Management modules, and more.
                                                                                  • NEW! Expanded Web Site: The text support web site
             This comprehensive text provides the
                                                                                    includes practice quizzes, Management in the News
             current information on research studies, issues and events
                                                                                    exercises, Internet Exercises, chapter resources and
             in labor relations. The book integrates real-world
             examples and quotes from practitioners in order to bring
             this dynamic field to life. The Labor Relations Process              • NEW! New Experiential Activities: Each chapter now
             examines the labor movement from its inception to                      include Developing Managerial Skills—team based
             current and emerging trends, including such topics as                  exercises that will help them develop their managerial
             unions, labor agreements, collective bargaining,                       skills and how to work in a collaborative environment.
             arbitration and labor relations in various business                  • NEW! Expanded Topical Discussions: In addition to
             segments including government, white collar, and                       those noted many other important and interesting
             international contexts.                                                discussions have been expanded including; retention,
                                                                                    ergonomics, diversity, outsourcing, stress management,
             The book gives an in-depth analysis of all facets of the
                                                                                    workplace violence, benefit changes, HRM in the global
             relationship between management and labor, including a
                                                                                    setting, and conflict resolution.
             study of the rights and responsibilities of unions and
             management, the negotiation and administration of labor              • Current Practice and Issues: The text focuses on current
             agreements, and labor-management cooperation. Other                    HR practice and key issues throughout the text and in
             topics that are explored include the results of the labor              spotlight such as “Highlights in HRM” . This edition
             relations process and collective bargaining issues such as             contains more “how-to” practical tips to conduct HR
             health care costs containment, pensions, labor                         effectively.
             productivity and alternative work arrangements.

                                                                           HUMAN RESOURCE MANAGEMENT                        ➤
• Today’s Work Environment: This book also reflects                Human Resource Management
  today’s work environment, showing how HR specialists
  work in partnership with line managers and team
                                                                   with West Group Product
  directors effectively incorporating HR policy into               Booklet, 10e
  manager’s interactions with employees.                           Robert L. Mathis,
• Real-World Emphasis: “Highlights in HRM” boxed                     University of Nebraska at Omaha
  provide real-world examples of how organizations                 John H. Jackson,
  perform HR functions. The “Highlights” are introduced              University of Wyoming
  in text discussion and include small businesses and              4-Color, 680 pp., 2003
  international topics.                                            ISBN: 0-324-07151-5
• Comprehensive Cases Offerings: Ten comprehensive
  cases portray current issues/problems in HRM and
  remain at the end of the main text. In addition, at              This market-leading text takes a pragmatic approach
  least two case studies per chapter present current HRM           emphasizing the strategic role of human resources.
  issues in real-life settings that allow for student              Comprehensive, research-based coverage includes all major
  consideration and critical analysis.                             topics identified on the Human Resource Certification
Supplements                                                        Institutes Content Outline. Coverage includes a global
                                                                   chapter, expanded coverage of diversity, new material
Instructor’s Manual                                0-324-18407-7
                                                                   on performance management, and current hot topics
Instructor’s Resource CD-ROM                       0-324-18410-7
                                                                   such as self-directed work teams, shamrock organization,
At The Movies:                                                     broadbanding, competency-based pay systems, job security,
Human Resource Management                          0-324-28279-6
                                                                   violence in the workplace, and how organizational
Study Guide                                        0-324-18406-9   commitment affects production, quality, and service.
Test Bank                                          0-324-18408-5
Transparency Acetates                              0-324-18409-3   Supplements
                                                                   Instructor’s Resource CD-ROM                    0-324-07154-X

Video                                              0-324-18412-3
WebTutor for Blackboard                            0-324-18430-1   Instructor’s Manual with Video Guide            0-324-18531-6

WebTutor for WebCT                                 0-324-18429-8   At The Movies: Human Resource Management        0-324-28279-6
                                                                   Bundle, Text with West Group Product Booklet
Table of Contents                                                  and WebTutor for WebCT                          0-324-29276-7
PART ONE HUMAN RESOURCES MANAGEMENT IN PERSPECTIVE.                CNN Video: Human Resource Management            0-324-07157-4
1. The Challenge of Human Resources Management. 2. Equal
                                                                   ExamView Testing Software                       0-324-17934-0
Employment Opportunity and Human Resources Management.
PART TWO MEETING HUMAN RESOURCES REQUIREMENTS. 3. Job              HR Electronic Review Guide Access Card          0-324-19186-3
Analysis, Employee Involvement and Flexible Work Schedules.        Human Resource Management
4. Human Resources Planning and Recruitment. 5. Selection.         Electronic Review Guide                         0-324-18341-0
6. Training. 7. Career Development. 8. Appraising and Improving    Study Guide to accompany Human Resource
Performance. PART FOUR IMPLEMENTING COMPENSATION AND               Management with West Group Product Booklet      0-324-07156-6
SECURITY. 9. Managing Compensation. 10. Pay-for-Performance:       Test Bank                                       0-324-18532-4
Incentive Rewards. 11. Employee Benefits. 12. Safety and Health.
PART FIVE ENHANCING EMPLOYEE-MANAGEMENT RELATIONS.                 Transparency Acetates                           0-324-07155-8
13. Employee Rights and Discipline. 14. The Dynamics of Labor      WebTutor for Blackboard                         0-324-19051-4
HORIZONS. 15. International Human Resources Management.            WebTutor for WebCT                              0-324-19050-6
16. Creating High-Performance Work Systems. CASES. GLOSSARY.       Bundle, Human Resource Management with
NAME INDEX. ORGANIZATION INDEX. SUBJECT INDEX. PHOTO               West Group Product Booklet and Study Guide      0-324-16730-X
                                                                   Bundle, Text with West Group Product Booklet
                                                                   and WebTutor for Blackboard                     0-324-26454-2

                                                                   Table of Contents
                                                                   SECTION I: NATURE OF HUMAN RESOURCE MANAGEMENT. 1. Changing
                                                                   Nature of Human Resource Management. 2. Strategic Human
                                                                   Resource Planning. 3. Individual Performance and Employee
                                                                   Retention. SECTION II: STAFFING THE ORGANIZATION. 4. Legal
                                                                   Framework of Equal Employment. 5. Managing Diversity and Equal

                                                     To Order: 1-800-477-3692                                                73
             Employment. 6. Jobs and Human Resources. 7. Recruiting in
             Labor Markets. 8. Selecting and Placing Human Resources.                  Small Business Management
             9. Training Human Resources. 10. Careers and HR Development.
             11. Performance Management and Appraisal. SECTION IV:                     Small Business Management:
             COMPENSATING HUMAN RESOURCES. 12. Compensation Strategies
             and Practices. 13. Variable Pay and Executive Compensation.               An Entrepreneurial Emphasis
             14. Managing Employee Benefits. SECTION V: EMPLOYEE RELATIONS             with CD-ROM, 12e
             AND GLOBAL HR. 15. Health, Safety and Security. 16. Employee
             Rights and Discipline. 17. Union-Management Relations.                    Justin G. Longenecker, Baylor University
             18. Globalization of HR Management. Appendices:. A. Human                 Carlos W. Moore, Baylor University
             Resource Certification Institute Content Outline. B. Current Literature   J. William Petty, Baylor University
             Sources in HR. C. Major Federal EEO Laws and Regulations.
             D. Starting a Career.                                                     4-Color, 736 pp., 2003
                                                                                       ISBN: 0-324-06554-X

                          Human Resource                                          
                          Management: Essential                                        Small Business Management has been the best-selling
                          Perspectives, 3e                                             small business management text for more than three
             Robert L. Mathis,                                                         decades, helping to guide generations of readers into the
               University of Nebraska at Omaha                                         ranks of business owners and entrepreneurs. The authors’
             John H. Jackson,                                                          diverse academic backgrounds in management, marketing
               University of Wyoming                                                   and finance bring a balanced approach to covering all
             1-Color, 192 pp., 2005                                                    aspects of starting and running a small business. Adopters
                                                                                       praise the text edition after edition for its timely
             ISBN: 0-324-20217-2
                                                                                       coverage, enjoyable and practical presentation,
                                                 interesting examples, and its wealth of additional
             Human Resource Management: Essential Perspectives, 3e

             offers practical coverage of basic HR concepts and                        • NEW! Small Business School Videos: Segments from the
             practices, including the review of important laws and                       highly-acclaimed PBS series “Small Business School” are
             regulations as well as an overview of information that is                   available to adopters of the text and also available on
             commonly used by human resource professionals. This                         the Student CD.
             shortened version of the extremely successful Human                       • NEW! Student CD: A CD-ROM is included with every new
             Resource Management offers concise, streamlined content                     copy of the text that “Small Business School” video
             that is easy to use and moderately priced. The text is                      segments, a revised and electronic copy of the popular
             presented in a format that is logical for numerous                          “How to Prepare a Business Plan” supplement, financial
             industries and professional organizations.                                  templates, and additional resources.
             Overviews, Internet resources, additional information, and                • NEW! Cases and Activities: Additional cases and
             suggested readings in every chapter provide users with                      activities have been added to this edition.
             synopses of every topic as well as direction on where to                  • Entrepreneurial Emphasis: The text focuses on
             learn more. The global aspect of HR Management is                           entrepreneurship to cultivate the skills and abilities
             addressed as it applied in other countries. Future                          needed to successfully start and manage a business.
             managers learn lessons that they can apply domestically                   • Sample Business Plan: An actual business plan in the
             and around the globe.                                                       appendix gives students a model to emulate and refer
                                                                                         to as they create their own.
                                                                                       • Business Plan Part: The seven chapters in Part 4 of the
                                                                                         text provide a step-by-step introduction to the
                                                                                         elements of an effective business plan.
                                                                                       • Applications and Exercises: Every chapter includes
                                                                                         numerous applications and exercises—including online
                                                                                         activities— to help readers sharpen their awareness
                                                                                         and skills.
                                                                                       Instructor’s Manual                          0-324-06556-6
                                                                                       Instructor’s Resource CD-ROM                 0-324-06557-4
                                                                                       ExamView Testing Software                    0-324-06791-7

                                                                                   SMALL BUSINESS MANAGEMENT                            ➤
PowerPoint® Presentation Slides                       0-324-06792-5      Table of Contents
Student Learning Guide                                0-324-06555-8      1. Your Great Adventure, Exploring the right fit. 2. Spotting Trends
                                                                         and Opportunities, Opening your Eyes. 3. Opportunity Selection,
Test Bank                                             0-324-06558-2      Filtering your ideas. 4. Profiling the Target Customer. 5. Reading
Transparency Acetates                                 0-324-06563-9      and Beating the Competition. 6. Marketing Promotions. 7. Location,
Video Volume 1: Small Business School                 0-324-06561-2      Location, Location. 8. Numbers and Shoebox accounting. 9. Shaking
                                                                         the Money Tree. 10. Legal Issues. 11. Building a Winning Team.
Video Volume 2: Small Business School                 0-324-06562-0      12. TBA. 13. Buying a Business. 14. Buying a Franchise.
WebTutor for Blackboard                               0-324-15072-5      15. Pulling the Plan Together. 16. Fast-Start Business Plan.
WebTutor for WebCT                                    0-324-15071-7
Bundle, Small Business Management with                                   Entrepreneurship: Theory,
CD-ROM and WebTutor for WebCT                         0-324-25367-2      Process, and Practice, 6e
Bundle, Text with CD-ROM and                                             Donald F. Kuratko,
WebTutor for Blackboard                               0-324-25268-4
                                                                            Ball State University
Table of Contents                                                        Richard M. Hodgetts,
PART 1: ENTREPRENEURSHIP AND SMALL BUSINESS. 1. The Winning                 Florida International University
Hand of Entrepreneurship. PART 2: ENTREPRENEURIAL STRATEGY.              2-Color, 740 pp., 2004
2. Strategies that Capture Opportunities. 3. E-Business Opportunities.
4. Global Opportunities. PART 3: PURSUING NEW VENTURE                    ISBN: 0-324-25826-7
OPPORTUNITIES. 5. Buyout and Startup. 6. Franchising. 7. The
Family Business. PART 4: THE NEW VENTURE BUSINESS PLAN.              
8. The Role of the Business Plan. 9. Developing the Marketing Plan.
10. Selecting the Management Team and the Form of Organization.          Entrepreneurship, 6th Edition combines a practical, step-
11. Selecting the Location and Planning the Facilities. 12. Projecting   by-step approach with a theoretical foundation to form a
Financial Requirements. 13. Finding Sources of Financing. 14. Exit       basic framework for understanding the process of
Strategies. PART 5: SMALL BUSINESS MARKETING. 15. Product and            entrepreneurship. The aim of the text is to both present
Distribution Strategies. 16. Pricing and Credit Strategies.
17. Promotional Strategies. PART 6: SMALL BUSINESS MANAGEMENT.           the most current thinking in entrepreneurship but also
18. Professional Management in the Growing Firm. 19. Managing            provide students the opportunity to apply ideas and

Human Resources. 20. Quality Management and the Operations               develop useful analytical skills. The revision of this text
Process. 21. Social and Ethical Issues. PART 7. FINANCIAL                has been updated to include current developments and
Financial Performance. 23. Managing the Firm’’s Assets. 24. Risk         issues in this explosive field.
and insurance. Epilogue: Visualizing the End: What’’s Next?              Supplements
                                                                         Instructor’s Manual                                  0-324-25827-5
Small Business: An Entrepreneur’s
Business Plan, 6e                                                        BizPlanBuilder® Express: A Guide
J.D. Ryan, Irvine Valley College                                         to Creating a Business Plan with
Gail Hiduke, Saddleback College                                          BizPlanBuilder® with CD-ROM, 2e
1-Color, 384 pp., 2003                                                   JIAN Tools for Sale, Inc., Mill Valley, CA
ISBN: 0-03-033587-6                                                      1-Color, 176 pp., 2004                                        ISBN: 0-324-26144-6

This book is your guide to small business                            
enterprise, helping you to identify opportunities, your
                                                                         BizPlanBuilder Express—a workbook with
needs and those of your target customers. The practical,
                                                                         CD-ROM package that includes the award-
step by step nature of this text makes it indispensable.
                                                                         winning, best-selling software, BizPlanBuilder 8.1—
The goal of the text is to help you in creating a business
                                                                         provides all the essentials for creating winning business
plan that will set the course for your small business
                                                                         plans, with step-by-step instructions for preparing each
endeavors. You will profit from these tried and true
                                                                         section of a plan, including ready-to-customize samples,
                                                                         prompts and advice, detailed marketing analysis with
Supplements                                                              links to demographic and marketing tools to help make it
Instructor’s Manual with Test Bank                    0-03-033791-7
                                                                         easy, and flexible, straight-forward financial tools.
                                                                         Compatible with both Windows and Macintosh operating
ExamView Testing Software                             0-03-033798-4
Video                                                 0-03-033813-1
                                                                         Instructor’s Manual                                  0-324-26145-4

                                                        To Order: 1-800-477-3692                                                         75

             So You Need to Write                                           Organizational Behavior
             a Business Plan
             Jerome S. Osteryoung,
               Florida State University
                                                                                        Fundamentals of
             Diane Denslow,                                                             Organizational Behavior, 3e
               Florida State University                                     Andrew J. DuBrin,
             1-Color, 160 pp., 2003                                           Rochester Institute of Technology

             ISBN: 0-03-031533-6                                            2-Color, 352 pp., 2005
                                                                            ISBN: 0-324-25992-1
             This text teaches students how to create a business plan.
             The text takes the student through many real-life              This brief and applied text blends
             examples and exercises demonstrating in detail the             description, insight, self-assessment, skill development,
             process of writing a business plan. Throughout the text        and prescription. Andrew DuBrin has a strong managerial
             the examples will be drawn from product type companies,        focus and emphasizes the human relations aspects of
             service companies and retailers, covering the majority of      organizational interactions. This text is for the instructor
             issues that are unique to each of these industries.            who is looking to supplement his instruction with a
                                                                            digestible text. This text is ideal for short courses,
                                                                            executive education programs, and unique courses that
             Family Business                                                canvass organizational behavior issues or combine them
             Ernesto J. Poza,                                               with those of organizational theory, strategy, marketing,
               Case Western Reserve University                              human resources, and management.
             1-Color, 288 pp., 2004                                         Supplements
             ISBN: 0-324-26151-9                                            Instructor’s Resource CD-ROM                   0-324-28828-X


             Family Business provides the next                              Organizational Behavior:
             generation of family business owners with the knowledge        Essential Tenets, 2e
             and skills needed for the successful management and
                                                                            Joseph E. Champoux,
             leadership of the family enterprise. The author, Ernesto         The University Of New Mexico
             Poza, uses both text and cases to explore a diverse set of
             family firms, examining the interrelationships among the       1-Color, 475 pp., 2003
             owners, the family, and the management team. Family            ISBN: 0-324-11489-3
             Business, at its core, is a practical book that presents the
             management and family practices that ensure success as
             well as an honest look at the advantages and challenges        Organizational Behavior: Essential Tenets,
             facing family enterprises. With an emphasis on leadership      is a well-organized introduction of the current field of
             and positioning for the future, Family Business illustrates    organizational behavior with in-depth coverage of the
             how the family enterprise can achieve sustained growth         most critical concepts. Its practical approach shows the
             and continuity through generations.                            power of organizational behavior theory for understanding
                                                                            one’s behavior and the behavior of others in any
                                                                            organization. Although firmly grounded in behavioral
                                                                            science theory and research, the text is not a
                                                                            compendium of research findings. Champoux includes
                                                                            examples and builds frameworks that make the material
                                                                            clear and easy to understand. The concise format allows
                                                                            the text to be used as a primer or to be supplemented
                                                                            with additional cases, readings, or exercises.
                                                                            Instructor’s Manual                            0-324-11490-7
                                                                            ExamView Testing Software                      0-324-11493-1
                                                                            PowerPoint® Presentation Slides                0-324-11494-X
                                                                            Test Bank                                      0-324-11492-3

                                                                                      ORGANIZATIONAL BEHAVIOR                ➤
WebTutor for Blackboard                             0-324-18059-4     allowing instructors to select only the topics they need to
WebTutor for WebCT                                  0-324-18058-6     suit their course needs.
Bundle, Organizational Behavior with
WebTutor for Blackboard                             0-324-25549-7     Supplements
Bundle, Text with WebTutor for WebCT                0-324-25505-5     Instructor’s Manual                           0-324-05576-5

Table of Contents
SECTION I: INTRODUCTION: THE CONTEXT OF MODERN                        Organizational Behavior, 10e
and Historical Background. 2. The Organizational Context of Modern    Don Hellriegel, Texas A&M University
Organizations (Diversity, Quality, Technology, and International).    John W. Slocum Jr.,
3. Ethics and Behavior in Organizations. 4. Organizational Culture.     Southern Methodist University
5. Perception, Attitudes, and Personality. 6. Organizational          4-Color, 512 pp., 2004
Socialization. 7. Motivation: Need Theories. 8. Motivation:
Cognitive and Behavior Theories and Techniques. 9. Intrinsic          ISBN: 0-324-15684-7
Rewards and Job Design. SECTION III: GROUP AND INTERPERSONAL          Organizational Behavior, 10th edition
Intergroup Processes. 11. Conflict in Organizations. 12. Leadership   presents classic and emerging
and Management. SECTION IV: ORGANIZATIONAL PROCESSES.                 organizational behavior trends and research, making the
13. Communication Processes. 14. Decision-Making and Problem-         subject both accessible and meaningful for students. To
Solving Processes. 15. Power and Political Behavior 16. Stress in
Organizations. SECTION V: ORGANIZATIONAL DESIGN,                      make the connection between theory and practice, the
ORGANIZATIONAL CHANGE, AND THE FUTURE. 17. Organizational             authors include timely examples, exercises, and high-
Design. 18. Organizational Change and Development. 19. Future         interest cases. To help students focus and understand the
Directions of Organizations and Management.                           importance of organizational behavior, the authors
                                                                      introduce seven managerial competencies that are
            Managing for the Future:                                  essential to being an effective leader or member of an
                                                                      organization. These competencies are introduced early
            Organizational Behavior                                   and woven throughout in special , exercises, and an

            and Processes, 3e                                         interactive self-assessment tool. The overall length of the
Deborah G. Ancona, Sloan School                                       text has been dramatically reduced creating a text that is
  of Management, Massachusetts                                        both clear and manageable for any course.
  Institute of Technology
Thomas A. Kochan, Sloan School                                        Supplements
  of Management, Massachusetts                                        Instructor’s Resource CD-ROM                  0-324-15686-3
  Institute of Technology
John Van Maanen, Sloan School
  of Management, Massachusetts                                        Business Ethics: A Stakeholder
  Institute of Technology
                                                                      and Issues Management Approach, 3e
Maureen Scully, Simmons Graduate School of Management
                                                                      Joseph W. Weiss, Bentley College
D. Eleanor Westney, Sloan School of Management,
  Massachusetts Institute of Technology                               1-Color, 464 pp., 2003
1-Color, 672 pp., 2005                                                ISBN: 0-03-018458-4
ISBN: 0-324-05575-7                                                                                  This text examines the role of ethics in the
Managing for the Future is an innovative approach to                  business world and ethical dilemmas
teaching organizational behavior based on the course at               encountered by managers. Ethical decisions do not take
the Massachusetts Institute of Technology. The text first             place in a vacuum. Many people, all with their own
presents the new organization, examining it through                   interests and standards, are involved in business
strategic, political, and cultural lenses. Then the role and          encounters every day. “Stakeholder and Issues
impact of teams and central issues facing the                         Management” is this text’s unique approach to teaching
organization itself are explored. The last section of the             business ethics. It pays special attention to the
text focuses on skills—the goal being not only to present             relationships among the many and varied stakeholders
the new organization but also illustrate how students can             that have roles in business situations. These stakeholders
become better actors within it. Each of the 14 modules                include the market and non-market entities that affect a
provides many instructional options through cases,                    business. Ethical issues must be addressed by individuals,
readings, exercises and projects. Managing for the Future’s           groups, corporations, and even nations in very different
modular format allows for even greater flexibility,                   ways, and the consequences differ with each person or

                                                      To Order: 1-800-477-3692                                                77

             group involved. This text gives students practical tools to            Wake-Up Calls: Classic Cases
             handle moral dilemmas in the workplace and the world.
             Topics include risk management, preferential hiring,
                                                                                    in Business Ethics, 2e
             corporate legitimacy, and moral accountability.                        Lisa H. Newton, Fairfield University
                                                                                    David P. Schmidt, Fairfield University
             Supplements                                                            1-Color, 240 pp., 2004
             Instructor’s Manual with Test Bank                    0-03-018572-6
                                                                                    ISBN: 0-324-26152-7
             ExamView Testing Software                             0-03-029736-2
             Turner Learning/CNN Video: Management and
             Organizations with Multimedia Integration Guide       0-324-15179-9
                                                                                    Wake Up Calls: Classic Cases in Business
             Table of Contents                                                      Ethics presents classic cases that demonstrate business
             1. Business Ethics, the Changing Environment, and Stakeholder          ethics blunders by mainstream companies. The authors
             Management. 2. Stakeholder and Issues Management Approaches.           provide a conceptual background to help put each case
             3. Ethical Principles, Quick Tests, and Decision-Making Guidelines.    into a meaningful context. By exploring and discussing
             4. The Corporation and Internal Stakeholders: Value-Based Moral        where businesses have failed, students get a greater
             Dimensions of. Leadership, Strategy, Structure, Leadership, Culture,
             and Self-Regulation. 5. The Corporation and External Stakeholders:     insight into the importance of practicing ethical behavior.
             Managing Moral Responsibility in. the Marketplace. 6. Employee
             Stakeholders and the Corporation. 7. The Global Environment,
             Stakeholder Management, and Multinational Corporations.
             8. Business Ethics into the Twenty-First Century.
                                                                                                 Strategic Management:
                                                                                                 Competitiveness and
                                                                                                 Globalization, 6e
                          Understanding                                             Michael A. Hitt, Texas A&M University
                          Organizational Behavior, 2e                               R. Duane Ireland, Texas A&M University
             Debra L. Nelson,                                                       Robert E. Hoskisson, University of Oklahoma
               Oklahoma State University

                                                                                    4-Color, 1,056 pp., 2005
             James C. Quick,
               University of Texas at Arlington                                     ISBN: 0-324-27528-5
             2-Color, 500 pp., 2005                                             
             ISBN: 0-324-25915-8
                                                                                    Strategic Management: Competitiveness and Globalization,
                                              6th edition provides the most accurate, relevant, and
                                                                                    complete presentation of strategic management today.
             Understanding Organizational Behavior represents the                   Authors Michael A. Hitt, R. Duane Ireland, and Robert E.
             solid scholarly foundations on which the science of                    Hoskisson thoroughly revised each chapter, weaving
             organizational behavior was built, the realities of                    cutting-edge ideas, research, and modern practice to
             contemporary life in organizations, and the challenges                 create a presentation that captures the dynamic nature of
             that constantly present themselves. Our overarching                    the field. The authors integrate the traditional industrial
             theme of change is accompanied by four supporting                      organizational model of strategic management with the
             subthemes: globalization, diversity, technology, and                   more modern resource-based view of the firm to explain
             ethics. Each theme presents its own challenges and                     how firms use the strategic management process to build
             presents demands on individuals to learn, grow, and                    a sustained competitive advantage.
             adjust. This text presents the opportunity to learn
             concepts, ideas, and theories that help enhance the                    Supplements
             management of human behavior at work.                                  Instructor’s Resource CD-ROM                  0-324-20387-X

             Instructor’s Resource CD-ROM                          0-324-22450-8

                                                                                         SUPERVISION/LEADERSHIP            ➤
Supervision/Leadership                                                            The Leadership Experience, 3e
                                                                     Richard L. Daft, Vanderbilt University
Leadership: Theory, Application,                                     2-Color, 512 pp., 2005
Skill Development, 2e                                                ISBN: 0-324-26127-6
Robert N. Lussier, Springfield College                           
Christopher F. Achua, University
  of Virginia’s College at Wise                                      Packed with interesting examples and
1-Color, 498 pp., 2004                                               real world leadership, this text helps the
                                                                     reader develop an understanding of theory while acquiring
ISBN: 0-324-15556-5
                                                                     the necessary skills and insights to become effective                                  leaders. It is written for courses teaching leadership
                                                                     theory and application. The Leadership Experience
This text employs a unique three-pronged approach of                 integrates recent ideas and practices with established
theory, application, and skill development to create the             scholarly research in a way that makes the topic of
most practical leadership book on the market. It covers              leadership come alive.
all of the traditional theory along with cutting-edge
leadership topics. Applications develop critical thinking            Supplements
skills about the concepts. Proven skill-building exercises           Instructor’s Resource CD-ROM                 0-324-23638-7
foster leadership skills that can be used in professional
and personal lives. This three-pronged approach offers the
greatest variety of learning material to meet each                   Supervision: Concepts and Practices
student’s unique needs.
                                                                     of Management, 9e
Supplements                                                          Edwin C. Leonard, Indiana University
Instructor’s Manual with Test Bank                 0-324-27495-5     Raymond L. Hilgert, Washington University

Instructor’s Resource CD-ROM                       0-324-20190-7     4-Color, 752 pp., 2004
ExamView Testing Software                          0-324-22620-9     ISBN: 0-324-17881-6
Video Cases                                        0-324-27457-2     Supervision: Concepts and Practices of
Video: Behavioral Model                            0-324-27497-1     Management, 9th Edition provides the
                                                                     skills and knowledge base that students
Table of Contents                                                    need to become supervisors in today’s changing work
PART 1: INDIVIDUALS AS LEADERS. 1. Who is a Leader?. 2. Leadership
                                                                     environment. The text focuses on practical skills in
Traits and Ethics. 3. Leadership Behavior and Motivation.
4. Influencing: Power, Politics, Networking, and Negotiation.        examining the functions of management and how they are
5. Contingency Leadership Theories. PART 2: TEAM LEADERSHIP.         applied to both individuals and teams. The authors avoid
6. Communication, Coaching, and Conflict Skills. 7. Dyadic           using confusing terminology or multiple perspectives,
Relationships, Followership, and Delegation. 8. Team Leadership.     instead presenting the tools that are clearly most
9. Leading Self-Managed Teams. PART 3: ORGANIZATIONAL
LEADERSHIP. 10. Charismatic and Transformational Leadership.         appropriate for the task at hand. Change in the workplace
11. Strategic Leadership and Managing Crises and Change.             and the world at large constantly present supervisors with
12. Leadership of Culture and Diversity, and the Learning            new challenges. Supervision, 9th edition prepares
Organization. APPENDIXES. A. Spirituality in the Workplace.          supervisors to successfully address these demands.
B. How to Research Case Material Using the Internet.
                                                                     Instructor’s Resource CD-ROM                 0-324-17889-1

                                                     To Order: 1-800-477-3692                                               79

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