Assertiveness at work – an introduction

Assertiveness at work – an introduction CDP Learning outcomes Define assertiveness Recognise aggressive,passive and assertive behaviour Identify workplace situations where assertive behaviour is appropriate Plan What is assertiveness? Exercises Assertiveness in the workplace What is assertive behaviour? Stating your needs,wants, opinions or beliefs in direct , honest and appropriate ways What is passive behaviour? Failing to state your needs, wants, opinions, feelings or beliefs in direct honest and appropriate ways. Stating them in a way that others can easily disregard them What is aggressive behaviour? Ignoring or dismissing the needs, wants, opinions, feelings or beliefs of others. Expressing your own needs or wants in inappropriate ways Six guidelines for being assertive Decide what you want Say it clearly and specifically Support what you say by how you say it Don’t be manipulated or sidetracked Listen Aim for a working compromise or “win win” situation Assertiveness at work Reprimanding or criticising a member of staff Delegating an unpleasant task Handling work overload from your boss Performing well in meetings During appraisals Resolving conflicts Handling sales representatives from other firms