NM DOH LIMS RFP - Appendix E - Business Requirements Matrix Appendix E-1 YES, RFP REQ# REQUIREMENT (See RFP Section for more detail) CODE Y/C, REF Comments Section ALT, NO Key MANDATORY M HIGHLY DESIRABLE HD DESIRABLE D OPTIONAL O IMPLEMENTATION, TRAINING AND SUPPORT Installation: 1 The offeror shall provide off-site hosting services for the System that includes server and network hardware; physical and electronic security; adequate and redundant power, cooling, and internet connectivity; provision of a secondary site for fail-over/disaster recovery; and support for the off-site systems. The hosting proposal shall include IV.A.2 O recommendations for bandwidth at the Laboratory. Hosting services shall not include system maintenance and administration. (Cost proposal for Off-site hosting shall be listed separately from other options) 2 The offeror’s proposal must include a detailed work plan, including a proposed work plan outlining the installation and implementation of all IV.C.3 M systems by Month Day, Year 3 The LIMS offeror shall include a pre-install owner checklist that covers hardware, network components, software and staffing levels that the IV.C.3 M NM DOH SLD must provide. 4 The selected LIMS offeror or their designated representative shall perform the initial installation of the LIMS including configuration, data IV.C.3 M conversion and customization tasks. 5 The plan shall include all activities necessary for a successful project IV.C.3a M down to the task level. 6 The plan shall clearly identify all offeror (including subcontractors) and Agency resources required to successfully complete the project. IV.C.3b M 7 The offeror shall provide job descriptions and the number of personnel to be assigned to the equipment installation, testing, and IV.C.3b M implementation of the project. 8 The plan shall include appropriate progress/Gantt charts - using Microsoft Project - that reflect the proposed schedule and all major IV.C.3c M milestones, as well as each individual deliverable Training: 9 The LIMS offeror shall provide training for NM DOH SLD personnel to install, configure, use, and maintain the new LIMS, based on the IV.C.4 M requirements stated in this document. NM DOH LIMS RFP - Appendix E - Business Requirements Matrix Appendix E-2 YES, RFP REQ# REQUIREMENT (See RFP Section for more detail) CODE Y/C, REF Comments Section ALT, NO 10 System Administration training shall be provided for personnel designated by NM DOH SLD based on the functionality that applies to IV.C.4 M each area. 11 Training provided to System Administrators shall include system installation, configuration, user interface, instrument integration, data IV.C.4 M review, reporting, data backup, and maintenance. 12 Laboratory staff training shall include all LIMS tasks and functions related to the user’s job duties including uploading instrument results. IV.C.4 M 13 The offeror shall supply hardcopy and electronic versions of all training IV.C.4 M materials. 14 The offeror shall provide NM DOH a perpetual, unrestricted license to IV.C.4 M reproduce and use all training materials. 15 The offeror’s proposal shall include a detailed training plan covering all training requirements and must include sample training and operations manuals for all training required by this RFP, including the following: IV.C.4 M method of training, length of training, scope of training, and a list and outline of training materials and samples. License Agreement 16 The pricing shall include licenses for fifty (50) concurrent users. IV.C.5 M 17 Offerors shall also include pricing for optional, additional licenses. IV.C.5 M 18 The offeror shall include in the proposal all licensing options that will IV.C.5 M support the required number of users. LIMS Cost: 19 The cost for the entire LIMS shall address the items and functionality mentioned in this document and clearly state the items that are to be IV.C.6 M included. 20 Any deficiencies or alternative strategies for fulfilling the requirements of the LIMS outlined in this document shall be addressed. IV.C.6 M 21 Unless stated to the contrary, it will be assumed that all features specified in the requirements documents are included in the total LIMS IV.C.6 M turn-key cost and will be provided at no additional cost to NM DOH SLD. 22 The offeror shall also provide separate, hourly pricing for additional IV.C.6 M software customization and configuration. System Support: 23 Submittals shall include/describe any warranties or guarantees that are applicable to the proposed products and services, which will be IV.C.10 M considered as part of the submittal evaluation process. NM DOH LIMS RFP - Appendix E - Business Requirements Matrix Appendix E-3 YES, RFP REQ# REQUIREMENT (See RFP Section for more detail) CODE Y/C, REF Comments Section ALT, NO 24 The offeror shall define in the proposal the boundaries of the System Warranty. At a minimum, the System shall be warranted against deficiencies in functionality and defects in operation for a period of one IV.C.10 M year from the date of System acceptance by NM DOH SLD. 25 The offeror shall also include pricing for extending the warranty beyond IV.C.10 M one year in the form of a yearly maintenance agreement. 26 In addition to System warranty, the offeror shall include pricing for System upgrades in concert with upgrades by NM DOH SLD to the server operating system, server database program, and client operating IV.C.10 M systems, as well as any other standard components integrated into the System such as Microsoft Office programs. 27 Submittals shall include a discussion of any service contract options proposed by the offeror. The costs for a maintenance contract, as well IV.C.11 M as what is and is not provided, will be considered as part of the submittal evaluation process. 28 The offeror shall include a description of system upgrades/versions and IV.C.11 M procedures for such system releases. 29 The offeror shall include pricing for all available options for varying IV.C.11 M levels of technical support. 30 Terms for on-site support shall also be defined. IV.C.11 M 31 The offeror shall provide live support 7AM - 6PM Mountain Time Monday - Friday and have procedures for providing support in a reasonable timeframe at other times. The response to this item shall IV.C.11 M detail the support systems, response turn-around times, escalation paths and limitations. 32 The offeror shall be capable of providing technical support through the M following: 33 The offeror shall define terms for on-site support. IV.C.11 M 34 The offeror shall indicate days and hours of availability for telephone IV.C.11 M support. 35 The offeror shall indicate days and hours of availability for e-mail IV.C.11 M support. 36 The offeror shall describe their remote access support technology IV.C.11 M including security measures and limitations. 37 The offeror shall specify the system support communication and IV.C.11 M download functions and protocols. Implementation Approach NM DOH LIMS RFP - Appendix E - Business Requirements Matrix Appendix E-4 YES, RFP REQ# REQUIREMENT (See RFP Section for more detail) CODE Y/C, REF Comments Section ALT, NO 38 The offeror shall describe their proposed approach or methodology that will be used to implement the System. The offeror should include a narrative description of the major phases and threads of work required IV.C.14 M to execute the project lifecycle throughout each phase or module of the implementation. Testing Approach 39 The offeror shall describe in detail the offeror’s test methodology. Present an overview of the types of testing proposed by the Offeror IV.C.15 M including a complete definition for each type and the completion criteria for each type of testing. Change Management Approach 40 The offeror shall detail their overall organizational change management approach and highlight the recommended tools and processes used to IV.C.16 M increase the level of system satisfaction and facilitate a smooth and rapid adoption of the new LIMS processes.
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