BULLETIN TYPE: Flight Standards Information Bulletin for
Air Transportation (FSAT)
BULLETIN NUMBER: FSAT 04-07
BULLETIN TITLE: Flight Attendant Certification
EFFECTIVE DATE: 12/10/04
TRACKING NUMBER: N/A
APPLICABILITY: M/M ATA Code 14 CFR PTRS
N/A N/A 121 N/A
1. PURPOSE. This bulletin cancels N8400.64, Flight Attendant
Certification. It provides revised guidance for principal
operations inspectors (POI), aviation safety inspectors (ASI)-
cabin safety, and directors of operations (DO) of certain air
carriers concerning the flight attendant certification
requirements established by Congress. It is reformatted for
2. BACKGROUND. In the fall of 2003, Congress established a
flight attendant certification requirement under the Vision 100-
Century of Aviation Reauthorization Act (the Act). Although
flight attendants perform safety- and security-related
functions, they previously had never been certificated like
pilots, mechanics, aircraft dispatchers, parachute riggers, and
others whom Congress calls airmen, collectively. Congress
acknowledged that flight attendants perform vital crewmember
functions onboard air carrier aircraft, including emergency
functions for aircraft evacuations, firefighting, first aid, and
response to security threats. Flight attendants are considered
safety-sensitive employees subject to FAA drug and alcohol
testing requirements and flight time limitations.
3. AVAILABILITY OF THE VISION 100-CENTURY OF AVIATION
REAUTHORIZATION ACT. The entire Act may be downloaded at:
A. Click on Public and Private Laws.
B. In the query box enter “public law 108-176” (with quotes).
C. Click on Submit.
D. Click on the .PDF version of public law 108-176.
E. Flight Attendant Certification is in Title VIII-
Miscellaneous, section 814, Flight Attendant Certification (page
4. KEY PROVISIONS OF THE ACT. Among other provisions, the Act
provides the following:
A. Definition of the term flight attendant. A flight
attendant works in the cabin of an aircraft that has 20 or more
seats and is used by an air carrier to provide air
B. Scope. The Act applies to flight attendants of air
carriers providing air transportation using airplanes with 20 or
more passenger seats under Title 14 Code of Federal Regulations
Parts 121 and 135.
C. Distinction. The Act distinguishes between this
certificate and an airman’s certificate. This certificate is
not an airman’s certificate as specified in Title 49 of the
United States Code (49 U.S.C.), section 44703; it is a separate
kind of certificate as specified in 49 U.S.C., section 44728.
D. Appearance of the certificate. Each certificate of
demonstrated proficiency shall:
(1) be numbered;
(2) contain the name, address, and description of the
individual to whom the certificate is issued;
(3) be similar in size and appearance to certificates
issued to airmen; and
(4) contain the airplane group for which the certificate
is issued (Group 1 = Propeller-driven; Group 2 = Turbojet-
powered). See Title 14 of the Code of Federal Regulations
(14 CFR) part 121, section 121.400).
NOTE: An airline name appearing in the Limitations
section of the certificate is not required by the Act
and is not a restriction; it simply identifies the
origin airline. The first several thousand
certificates were issued with an airline’s name
appearing in the Limitations section. The more
recent certificates do not show an airline name in the
Limitations section, nor will they in the future.
E. Compliance deadline. After December 11, 2004, no person
may serve as a flight attendant aboard an aircraft of an air
carrier unless that person holds a certificate of demonstrated
proficiency issued by the FAA.
5. IMPLEMENTING THE ACT, GENERAL.
A. The DO enters a record; the FAA awards a certificate. If a flight
attendant has not been previously certificated, the Director of
Operations (DO) submits notification to the FAA by entering
certain pertinent information through a web-based interface into
the Flight Attendant Certification System database signifying
that the individual has successfully completed all requirements
of the FAA-approved training program. A certificate of
demonstrated proficiency is effective immediately upon receipt
by the FAA of notification by the Director of Operations by the
above method. The FAA will mail a wallet-sized hardcopy of the
certificate to the flight attendant within 10 to 14 days.
B. If the DO verifies that a flight attendant already holds a
certificate, no further action by the DO is required. If a
flight attendant has previously received a certificate of
demonstrated proficiency in connection with training provided by
another air carrier, the DO of the current air carrier verifies
that a certificate of demonstrated proficiency has been issued.
This verification is accomplished by either of two methods:
(1) a flight attendant presents the hardcopy certificate
to the DO, or to the DO’s representative, or
(2) the DO or DO’s representative queries the FAA’s
database (http://registry.faa.gov/amquery.asp) and finds a pre-
C. If the DO cannot verify that flight attendant already
holds a certificate, the DO must enter a complete record in the
name of the flight attendant in the Flight Attendant
Certification System database.
D. Carrying the certificate is optional. Flight attendants
are not required to carry the certificate. If requested, flight
attendants shall present their certificate to the FAA, the
National Transportation Safety Board, or another Federal agency
within a reasonable period of time after the date of request
(FAA policy: 15 days). FAA ASIs are not required to verify if
the flight attendant has in his or her possession the Flight
Attendant Certificate of Demonstrated Proficiency. An ASI may
use the ISIS mainframe database or the SPAS airmen search
utility (MSAT-A) to verify that a certificate has been issued.
6. IMPLEMENTING THE ACT, SPECIFIC.
A. Director of Operations.
(1) The DO requests, in writing and on company letterhead,
access to the FAA’s Flight Attendant Certification System. The
request shall include the DO’s E-MAIL ADDRESS and be mailed to:
Federal Aviation Administration
Airmen Certification Branch, AFS-760
P.O. Box 25082
Oklahoma City, OK 73125-0082
(2) The DO determines that a person has successfully
completed the training requirements approved by the FAA for that
person to serve as a flight attendant.
(3) The DO enters a record in the FAA’s database in a
timely manner, in the following instances:
The first time a flight attendant not already holding
a certificate completes initial, recurrent, or re-
qualification training, or
An airplane Group rating is added to an existing
(4) The DO enters the following data for each record:
Date of birth
Place of birth
Physical description (height, weight, hair and eye
color, and gender)
Qualification in Group I, Group II, or both
NOTE: Entering a record and generating a certificate
is normally a one-time occurrence for each flight
attendant, regardless of the number of air carrier
training programs a flight attendant might complete.
When a flight attendant completes training with a
second (or subsequent) airline a subsequent record
normally is not entered into the system, and no new
certificate is generated.
One exception: When a flight attendant completes
training with a second (or subsequent) airline and a
new airplane group is added to the certificate. Only
in this case must the DO enter updated information in
the System; a new certificate is generated. (Two
airline names would appear in the FAA database, the
name of the origin airline and the name of the
applicable subsequent airline.)
B. An individual flight attendant.
(1) Updating personal information is voluntary. If
personal information shown on the Certificate of Demonstrated
Proficiency should change, such as a name, date of birth,
citizenship, or gender, a flight attendant may request that the
information be changed in the FAA’s database. He or she should
send by United States Postal Service, a signed request stating
the reason for the request. The request should include social
security number, date and place of birth, and certificate number
together with a copy of formal documentation showing evidence of
the change(s) such as a marriage certificate, a divorce decree,
or a court order. Mailing address is:
Airmen Certification Branch, AFS-760
PO Box 25082
Oklahoma City, OK 73125
(2) Replacement certificates are available. To obtain a
replacement certificate reflecting any such change(s) a flight
attendant must provide a permanent mailing address, and include
a check or money order for $2, payable to the Federal Aviation
Administration. If the permanent mailing address includes a post
office box number, a rural route, or a commercial address, then
the current residence address must be identified. If the
residence address is listed as General Delivery, Rural Route, or
Star Route, the flight attendant must provide written directions
or a diagram locating the residence, attested by his/her
signature. Flight attendants should mail requests to the
address listed above. Incomplete information in a request could
delay the issuance of a replacement certificate. A form that
may be used in requesting a replacement certificate may be
downloaded from the FAA’s public website at:
(3) Address change: Notification to FAA not required. A
flight attendant is not required to notify the FAA of an address
change, but may do so voluntarily. Procedures apply as shown in
(1) and (2), just above.
C. The FAA.
(1) FAA provides a user ID and password to the DO. When
the FAA receives a valid request from a DO for access to the
Flight Attendant Certification System, the FAA sends a
confirmation message to the DO by e-mail containing a user ID
and password for access.
(2) FAA awards a certificate of demonstrated proficiency.
Concurrent with each record entered by the DO in the System (FAA
notification) the FAA awards a certificate of demonstrated
proficiency. Each certificate is effective immediately.
NOTE: Before December 1, 2004, the FAA Flight
Attendant Certification System database accepted batch
files as a courtesy to the airlines, and particularly
to the DOs, to help them meet the start-up task of
entering records for all their company’s flight
attendants -- thousands in some cases. Most records
(almost 100,000) have been entered as this bulletin
goes to press. Since December 1 the FAA no longer
accepts batch files. The DO must use the web-based
system for entering flight attendant records.
Each airline’s DO registering with the Civil Aviation
Registry receives a designator (user ID), a password,
a help file, and a link to the web site for entering
flight attendant records. The help file provides
contact information in case any problems arise while
using the System. If questions arise concerning
flight attendant information or system difficulties,
the Registry may be reached toll free at 1-866-878-
(3) FAA mails a certificate to the flight attendant.
Within approximately 10 to 14 days of awarding a certificate,
the FAA sends a wallet-sized hardcopy of that certificate by
U.S. Postal Service to the respective flight attendant.
7. PRIVACY ACT. Under the Privacy Act, personal information is
generally not available to the public. Certain personal
information held by the FAA in each flight attendant’s
certification record is not releasable to the public, such as
address, physical description, date of birth, and place of
birth. Only basic certification information of an identified
individual is releasable to the public, such as certificate
number, ratings (Group I, Group II), and date of issue.
NOTE: For holders of an airman’s certificate (pilots,
air traffic controllers, and others – but not flight
attendants) the Aviation Investment and Reform Act for
the 21st Century (AIR-21) partially overrules the
Privacy Act and requires the FAA to release certain
information including address information, unless the
airman specifically requests that address information
be withheld. Consequently, a certificated flight
attendant who also holds an airman’s certificate (as a
pilot, for example) is subject to AIR-21, and possible
releasability of address information. In such a case a
flight attendant would have the opportunity to request
that address information pertaining to the airman’s
certificate be withheld from the public.
(http://registry.faa.gov/airmen.asp; click on Change
Releasability Status of your Mailing Address )
8. ACTION. POIs or ASIs-cabin safety, if applicable, shall
make the information in this bulletin known to the DO of each
operator affected by the Act requiring flight attendants to hold
a certificate. Inspectors should provide the DOs with a copy of
this bulletin or refer them the FAA’s public website
9. DISPOSITION. This bulletin will expire when Order 8400.10,
Air Transportation Operations Inspector’s Handbook, has been
updated to reflect this guidance. Questions concerning this
bulletin should be directed to the Air Carrier Training Branch,
AFS-210, at (202) 267-7480, or to the Civil Aviation Registry,
AFS-700, at 866-878-2498 or 405-954-3822.
/s/ Thomas K. Toula, for
Manager, Air Transportation Division