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Resume Writer Certification

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					                                                                            636.390.8580              407 Lafayette Street
     Wendy Belancourt                                            belancourt@sbcglobal.net           Washington, MO 63090


CERTIFI ED P ROFESSIONAL RÉSUMÉ WRITER

                         Consul tative Sales  Document Creation  Virtual Management
Highly dynamic and driven certified professional résumé writer with career progression encompassing sales, leadership,
business development, and organizational growth. Demonstrated ability to develop, build, and execute strategies driving
significant client satisfaction and process improvement. Recognized as a talented, valuable asset with independent work
abilities and a team mentality. Consistently achieves self-goals of increasing knowledge in industry, profession,
employment and search techniques, trends, and shifts. Experienced working in a virtual, independent environment with
strong networking and research talents. Marketing, writing, and analytical skills honed from 20+ years in positions of
increasing responsibility within business administration.
Professional Strengths:

               Project Management                             Virtual Networking & Research
               Business Development                           Program Development
               Professional Writing                           Analysis, Forecasting & Reporting
               Cross-Functional Collaboration                 Customer Relationship Management
               Negotiations & Persuasion                      Cold Calling
               Consultative Sales                             Virtual Staff Recruiting, Training, & Supervision
         Excel, Word, Outlook. online collaboration tools, ACCESS, PowerPoint, AppointmentQuest, Adobe PDF

PROFESSIONAL EXP ERI ENCE

Independent Contractor | Certified Professional Résumé Writer | Washington, MO                                1999–Present
Provides initial résumé consultation, document development, and strategic counsel to job seekers from entry level to top
executives. Utilizes internet resources such as Hoovers, HighBeam, DOL, and corporate websites to obtain project -
specific knowledge. Subscribes to news, career specific and industry publications, and networks to keep appraised of
emerging information. Rare specialty in information technology market.
    Not afraid to tackle the toughest projects. Takes on projects involving obscure professions or industries, and
     handles the most difficult clients. Track record of 100% client satisfaction.
    Superior writing and relationship management skills have resulted in 10% of total business in repeat customers and
     referrals.
    Employs various free marketing strategies including:
      Develops relationships with recruiters. Currently working with members of Chicago Cooperative Recruiting
          Association and Telecom Recruiters of Florida.
      Strong virtual networking via LinkedIn, Ecademy, Facebook, and multiple search engine employment groups.
    Contractual Sales and Writing Consultant | Tools for Transition | Freemont, CA | 2005 – Present | Provides 20
     to 35 hours of sales consulting and completes up to 4 writing projects per week. Recruits and supports new writers,
     maintains sales and project status reports. Assigns new projects and edits work prior to customer release. Prepares
     contracts; ensures receipt and payment prior to project start. Updates proprietary tracking database of primary
     partner, www.TheLadders.com. Assumes company management role during President’s absence.
      Receives repeated recognition from President for dedication, drive, quality performance, and teamwork.
      Performs 100+ monthly evaluations with consistent 20% closing rate.
      Conceived program to share industry research information reducing project completion times.
      Collaborates with President to develop formal processes to manage business growth. Instrumental in seamless
          execution of major partnership that doubled business. Frequently dedicates overtime hours and weekends to
          ensure ongoing partnership satisfaction.
      Recommended two top-notch writing team additions to manage increasing workflow.
      Strategically re-engineered sales methodology in line with aggressive new partner performance demands.
          Came within 98% of parameters first month. Second month’s results currently meeting 100% requirements.
                                                                                                  Wendy Belancourt  Page 2

PROFESSIONAL EXP ERI ENCE
Independent Contractor | Certified Professional Résumé Writer Continued…
        Contractual Sales Director | Creative Résumés, LLC | St. Louis, MO | 1999 – 2005 | Initially approached by this
         start-up owner to help establish the business in a volunteer capacity. Provided résumé writing services to IT
         industry professionals. Asked to perform sales functions within first month of writing with gradual transition to full -
         time sales. Promoted to recruit, train, and manage a virtual sales staff of 5 while maintaining direct sales activities.
          Developed training materials, sales programs, and contests.
          Consistent top performer month-over-month.
          Recovered several failing client projects requiring extensive rewrites and proactive customer service. Prevented
             client refunds in all instances.


Magellan Behavioral Health | St. Ann, MO                                                                             1997–1999
Global mental health sub-contractor to major health insurance providers.
Data Reporting Specialist, Central Region
Collected utilization and review data for 8 health plan divisions comprising over 750k lives. Reported daily utilization ,
prepared monthly and quarterly reports to plans per contracted specifications. Maintained quality improvement
measurements per NCQA and URAC standards. Advised management staff of emerging trends requiring corrective
action.
        Organized processes for several complicated reporting functions in this newly created position and developed SOP.
        Developed databases and reporting spreadsheets to streamline functional reporting.
        Hired, trained, and supported additional administrative staff. Assisted Case Management staff in existing and new
         system utilization.
        Increased reporting accuracy to 98% through balancing system reports against int ernal reports, identifying, and
         resolving errors. Increased contract satisfaction rates by reducing inconsistencies between MBH and client data.

~ Prior experience includes wide-ranging administrative roles with U.S. Postal Service, Data Cash Register Sys tems, and
                                              Radisson Hotel Clayton. ~


EDUCATION & CERTIFICATIONS
Certified Professional Résumé Writer | Professional Résumé Writers Association
Administrative Assistant Certification Program | The Vanderschmidt School | St. Louis, Missouri
Access | Intermediate, Advanced, and Basic Programming | University of Missouri | St. Louis, Missouri
IBM Customer Service and Sales | 6 Month Course | Maryville University | St. Louis, Missouri
Professional Career Services Development:
          Listening for Buying Signals: How to Better Respond to Client Needs
          How to Write Better Résumés in Half the Time
          Expert Résumés for People Returning to Work


MEMBERS HIPS

                            Professional Association of Résumé Writers  LinkedIn.com  Ecademy

				
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