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Business Invitation Etiquette

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Mastering Business Etiquette & Protocol

Description:    Learn the critical connection between protocol and profit.

                Learn the how of it all, including making introductions, writing letters, winning back disgruntled
                customers, handling meetings and special events properly — and much more!



Contents:       Introduction

                1. Paving the Way With Your Communications
                Choosing the Best Form
                Correspondence
                Letters
                Personal notes
                Holiday cards
                Business announcements
                Business cards
                E-Mail Protocol
                Salutations and signatures
                E-mail content
                Think twice before you send it
                Telephone Etiquette
                Answering the phone
                Placing a call
                Electronic message services

                2. Your Attire Counts, Too
                For Men: Suits or Khakis?
                For Women: Be Conservative
                Dress - Down Fridays
                Special Occasions
                Office parties
                Receptions, dinners and special events
                Conferences Weekend meetings

                3. Meet and Greet
                A Proper Introduction
                If you forget a name . . .
                Business Relationships
                Your peers
                Upper management
                Subordinates
                Discretion, Information and Rumor
                Meetings
                Roundtable sessions
                One-on-one meetings
                Meetings outside the office

                4. A Winning Way With Clients and Customers
                Professionalism
                Service Standards
                Ethical Dilemmas
                When you feel compromised . . .
                Business Entertaining
                Location
                Invitations
            Scheduling
            Protocol
            Logistics

            5. Office Occasions, Business Gifts and Invitations
            Events for Co-Workers
            Birthdays
            Weddings
            Baby showers
            Illness or retirement
            Holidays
            Giving Gifts
            Receiving Gifts and Invitations
            Acknowledging a gift
            Should you accept?
            Invitation etiquette
            Responding to an invitation
            Bring a date?
            Say thank you
            Strictly business

            6. Dining Out
            Why Not Do Lunch?
            Restaurant Etiquette
            Deciphering Menus
            Ordering Wine
            Tempting . . . But Don’t Order Trouble
            Table Manners
            Sorting out the flatware
            Paying the Bill
            Get the Royal Treatment

            7. Sexual Conduct in the Workplace
            Harassment or Workplace Romance?
            If You Are Being Harassed . . .

            8. Being Sensitive to Diversity
            Communicate Clearly
            Out of bounds
            Dealing With the Disabled
            Male/Female Interactions: Special Concerns
            Gender stereotypes and office roles
            Standards of courtesy
            On the road
            The Role of Spouses

            9. Business Relations in the Global Marketplace
            With Foreign Clients Here and Abroad
            Gift Giving Abroad
            Business Cards

            Conclusion



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Description: Business Invitation Etiquette document sample