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									                                                             DHHS COMPETENCY SUMMARY

                                                                       Public Safety Officer

Role Summary: This is law enforcement work at a University campus or other State facility. With full powers of arrest, employees
enforce the laws of the State and the United States Government. Employees have law enforcement authority ranging from traffic control
to criminal investigations within a limited geographic jurisdiction. Work involves patrolling an assigned area for response t o complaints
or calls and for detection of violations in the enforcement of State laws and applicable regulations. Duties include apprehending
observed violators committing offenses, investigating violations or complaints in order to assess and handle cases, collectio n and
preservation of evidence and the chain of custody, testifying in court proceedings and performing related work. Employees may serve
as a patrol officer, detective squad member, crime prevention officer, or in some police organizations as a lead officer on a n assigned

Competency                                      Definition
Analytical Thinking                             Relating and comparing data from different sources, identifying issues; gathering relevant information,
                                                and identifying other ways of doing things.

Communication                                   Clearly conveying verbal, non verbal (sign language, body language, gestures), or written information
                                                and ideas to individuals or groups to ensure that they understand the message. Listens and
                                                responds appropriately to messages from others.
Customer Service                                Developing and maintaining strong relationships with customers by listening and understanding the
                                                customer and responding to identified needs.

Organizational Awareness                        Understanding the organization’s mission, the function of the specific work unit and how they work
                                                with other work units to serve the customer.

Problem Solving                                 Identifying problems, determining possible solutions, and taking action to resolve the issues.

Safety Awareness                                Being aware of and maintaining conditions that ensure a healthy and safe working environment.

Technical Knowledge                             Possessing a satisfactory level of technical and professional skill or knowledge in position-related
                                                areas and keeping up with current developments and trends in areas of expertise.

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COMPETENCY                                      CONTRIBUTING                JOURNEY                                                                       ADVANCED
                                                            FUNCTIONAL COMPETENCIES
Technical                       Applies knowledge of criminal and traffic laws to        Applies knowledge of investigative                 Applies knowledge of criminal and traffic laws
                                regularly enforce criminal and traffic violations.       techniques for misdemeanor and less                in processing of crime scenes.
Knowledge                        o Commits to memory, laws, and internal rules,          serious felonies.                                  Applies knowledge of investigative techniques
                                       regulations, policies, and procedures             Applies knowledge of the requirements to           and case preparation requirements for more
                                       applicable to law enforcement and safety.         obtain a search warrant and the warrant            serious traffic and criminal cases, generally
                                 o Adheres to and enforces laws, rules,                  issuance process.                                  felonies or fatalities.
                                       regulations, policies, and procedures             Applies knowledge of crime scene                     o Crime Deterrence/Investigations: Serves
                                       appropriately.                                    management and fingerprint lifting tools and           as full-time investigator responsible for
                                 o Protects the public, staff, clients, self, from       techniques.                                            investigating a full range of crimes:
                                       potential harm by following protocol during         o Conducts crime scene management                    felonies, major crimes, motorized
                                       crisis situations.                                      and utilizes fingerprint lifting tools and       vehicle/bicycle/ pedestrian crashes with
                                Applies knowledge of investigative techniques and              techniques;                                      fatalities, etc. including Crime scene
                                case preparation requirements for the routine            Recognizes community problems, analyze                 management and processing, interviewing
                                traffic and criminal cases.                              alternatives, recognize solutions and follow -         and interrogating. Applying for search
                                Applies knowledge of the standard law                    up.                                                    warrants, coordinating wit h other agencies
                                enforcement equipment, its care, and safe use            Applies and interprets technical professional          and the District Attorney, and testifying in
                                according to Department General Orders.                  regulatory knowledge to complete standard              court.
                                Applies understanding and performance of                 or nonstandard tasks.                              Applies knowledge and understanding of
                                communit y policing.                                       o Equipment Operation/Maintenance:               commander role during special events.
                                Performs a limited variety of recurring and related            manages receipt, distribution and              o Incident Control: Acts as Incident
                                tasks in a specialized field using processes that are          maintenance of equipment.                           Command in major events (e.g., serious
                                readily understood.                                        o Traffic Control/Motorist Assistance:                  fires, felon crimes.)
                                 o Equipment Operation/Maintenance:                            manages traffic checkpoints;                   o Develops procedures & tests them to
                                       Safely and effectively operates police vehicle,         investigates motorized                              ensure they adequately respond to
                                       and in-vehicle equipment (radio, radar, lights,         vehicle/pedestrian crashes wit h serious            unplanned natural disasters, internal
                                       siren, computer), offensive/defensive                   injuries; establishes, maintains, and               conflicts (client elopements, violence in
                                       equipment (Hand/shot -guns, batons,                     enforces measures to prevent                        the workplace), or terrorist activities.
                                       handcuffs, OC spray). Appropriately uses                accidents.                                     o Develops work concepts, policies, and
                                       Police-Pak, P2P and Magistrate system.              o Crime Deterrence/Detection and                        procedures using broad, non-specific
                                 o Traffic Control/Motorist Assistance:                        Investigations: Acts as Team Leader                 administrative guidelines, methods, and
                                       Investigate accidents (minor-major/property             under Incident Command; manages                     procedures.
                                       damage/personal injury); detect process                 crime scene, directing others as             Plans and develops communit y programs.
                                       DWI’s; direct traffic; as assigned                      needed. Within legal standards &               o Administers community programs to
                                       (emergencies/special events); conduct MV                established timeframes: conducts                    include planning, developing, and
                                       stops; report/resolve traffic                           investigations of misdemeanors and                  assigning duties related to the program.
                                       hazards/concerns; assist Journey officer in             less serious felonies, obtains or writes     Conducts security surveys, crime prevention
                                       accident investigations; provide motorist               valid search warrants with little            programs and safety and self-defense
                                       assistance (directions, stalled, jumpstarts,            assistance to be sent to a judicial          training.
                                       etc.).                                                  official for approval;; and serves           Serves as a “technical expert” wit hin the work
                                 o Crime Deterrence/Detection and                              subpoenas to persons listed on               unit: guides, directs and coaches others
                                       Investigations: Serves arrest warrants,                 document. Conducts surveillance as           regarding application and interpretation of
                                       subpoenas, and other legal processes.                   appropriate. Serves as a mentor when         technical professional regulatory issues.
                                       Conducts building/grounds security checks.              assisting contributing public safety         Possesses or maintains required certification,
                                 o Responds appropriately/promptly to citizen                  officers in investigations as needed.        licensure, educational level, and/or
                                       complaints/concerns; conducts                       o Community Assistance: Serves as lead           experience criteria.
                                       preliminary/follow -up to investigations;               in first responder incidences. Maintains

PublicSafetyOfficerCompetencyProfileFinal.doc                                                                                                                                 Page 2 of 7
COMPETENCY                                      CONTRIBUTING                                          JOURNEY                                         ADVANCED
Technical                             establishes/secures crime scene; conducts               awareness of community safety issues
                                      arrests/searches within legal parameters.               to respond to and determine priorities.
Knowledge                        o Community Assistance: Recognizes &                   o Recommends adjustments to
(con’t)                               immediately responds to “first responder”               inspection requirements after
                                      incidents (e.g. hazardous materials, medical            conducting inspection of buildings,
                                      weapons of mass destructions, etc).                     grounds, areas for hazards/potent ial
                                      Identifies community issues proactively                 hazards.
                                      through observations and interactions with        o Provides on-the-job training to rank-
                                      staff and visitors. Coordinates & assists in            and-file employees.
                                      communit y programs when assigned.                o Develops training curriculum(s)
                                Possesses required certification, licensure,           Possesses required or maintains
                                educational level and/or experience criteria.          certification, licensure, and/or educational
                                Has successfully completed Basic Law Enforcement       level and experience criteria.
                                Training .

Analytical                      Approaches a situation by defining the problem or      Uses discretion during criminal                  Regularly performs detailed and advanced
                                issue.                                                 investigations, arrests, warrant service, and    assignments without direct supervisory
Thinking                        Differentiates between routine crimes, serious         interaction wit h members of the community.      intervention.
                                crimes, and emergencies and initiates appropriate      Identifies and underst ands issues, causes,      Identifies the impact of events or decisions
                                action.                                                problems, and opportunities.                     on stakeholders/customers.
                                  o Identifies the offense based on the                  o Understands agency crime activities            o Understands law and independently
                                      information obtained during the investigation          and trends and explains to others.               interprets and applies new law.
                                  o Evaluates emergencies immediately:                 Uses tools to identify meaningful patterns or    Weighs and prioritizes the costs, benefits,
                                      determine immediate action required based        relationships.                                   risks or chances for success.
                                      on incident & policy/law, requests appropriate     o Manages crime scenes by directing              o Plans the strategy for the execution of
                                      additional resources; asks for assistance              others as needed when lifting latent             serious arrests or search warrants (e.g.
                                      when not certain of response; controls scene           fingerprints, documenting and storing            rape, firearms violations, drug
                                      to ensure safety of others.                            findings in accordance wit h policy,             possession.)
                                Considers all available information.                         ensuring submission to outside agency      Identifies parameters, limitations, or
                                .                                                            as appropriate, photographing,             boundaries that impact situation.
                                                                                             developing, and documenting crime            o Plans and manages investigative
                                                                                             and crash scenes.                                operations (e.g. surveillance)
                                                                                       Determines the significance of an
                                                                                         o Determines appropriate response
                                                                                             regarding any violations of policy,
                                                                                             code, and law when they occur.

PublicSafetyOfficerCompetencyProfileFinal.doc                                                                                                                            Page 3 of 7
COMPETENCY                                      CONTRIBUTING                                         JOURNEY                                          ADVANCED
Problem Solving                 Applies understanding of criminal activities and       Initiates, completes, and properly             Identifies complex problems and reviews
                                trends and ability to detect crimes.                   documents problem-solving projects focused     related information to develop and evaluate
                                Implements standard course(s) of action to resolve     on crime, fear of crime, and quality of life   options and implement solutions.
                                a problem within established timeframes and            issues.                                        Identifies trends that impact service delivery
                                administrative and technical requirements.             Distinguishes and determines violations and    to groups or individual customers
                                 o Responds to complaints, recognizes situations       takes appropriate action wit h minimal          o Verify activity, document, track, and
                                      quickly and objectively and determines the       supervision.                                         identify patterns of illegal act ivities that
                                      appropriate actions when assigned.               Identifies problems that require in-depth            occur on campus (traffic violations,
                                 o Reviews facts of a case to determine if a           analysis of symptoms.                                client abuse, drug offences, etc.).
                                      criminal act or policy violation has occurred.     o Recognizes community problems,              o Establishes viable reporting
                                Involves supervisor when dealing with out -of-the-            analyzes alternatives, recognizes             mechanisms.
                                ordinary issues to determine most appropriate                 solutions and follows-up after           o Recommends and implements solutions
                                course of action.                                             implementation.                               to reduce and/or eliminate occurrence
                                 o Inform supervisor of any issues or concerns           o Accurately distinguishes and                     of illegal activity(s).
                                      when they occur.                                        determines violations and takes         Recognizes inherent problems and issues
                                 o     Relays facts of unusual cases to senior                appropriate action with minimal         caused by ineffective and/or overlooked
                                      officer for assistance in determining                   supervision                             policies, procedures, rules, regulations, and
                                      appropriate course of action.                      o Develops and implements measures to        laws.
                                                                                              improve the occurrence of accidents      o Recommends work process
                                                                                              on campus (e.g., education, security          improvement.
                                                                                              checks).                                 o Tracks project to determine long-term
                                                                                       Creates relevant options for solving                 effectiveness.
                                                                                       problems.                                      Reviews and Implements Corrective Actions
                                                                                         o Identifies options, develops solutions     after Emergencies, as appropriate:
                                                                                              and takes action when responding to      o Assesses cause and effect
                                                                                              customer needs                           o Assesses damage
                                                                                         o Proposes realistic, timely options.         o Evaluates response (pros/cons)
                                                                                         o Obtains resources needed to                 o Assesses cost (life, other resources-
                                                                                              implement solution(s).                        time, outside agencies that were called
                                                                                         o Obtains buy-in from customer.                    in, internal staff, materials, equipment.
                                                                                                                                       o Re-evaluates system needs
                                                                                                                                       o Recommends and implements system

PublicSafetyOfficerCompetencyProfileFinal.doc                                                                                                                             Page 4 of 7
COMPETENCY                                      CONTRIBUTING                                         JOURNEY                                        ADVANCED
Communication                   Applies knowledge of court process and clearly and     Effectively relates to individuals and         Develops/designs presentations and training
                                concisely presents evidence.                           communit y groups and plans and conducts       materials.
                                Communicates effectively through interpersonal         communit y programs.                           Employs formal conflict resolution and
                                interactions and written documentation.                Clarifies the purpose and importance of the    mediation skills.
                                 o Relays emergency information clearly &              message; presents ideas in a concise and       Structures message in keeping with listener’s
                                      properly to other officers & Communications      clear manner.                                  experience, background and expectations;
                                      Center.                                           o Initiates incident command upon             uses terms, examples, and analogies that are
                                 o Completes departmental and state forms                     arrival of the scene as required.       meaningful to the listener.
                                      accurately, completely, & in detail, within       o Develops prosecution summaries               o Acts as Incident Commander in major
                                      specified timeframe                                     without assistance.                          events (e.g. serious fires, felonies, etc)
                                 o Uses appropriate questioning techniques to          Explains programs polic ies and procedures      o Assists others in the development of
                                      obtain readily available information from        in language understood by customer.                 prosecution summaries
                                      witnesses, victims, and suspects.                 o Understands campus crime activities         Uses an effective and approachable style that
                                 o Develops prosecution summaries, with                       and trends and clearly explains to      engages others and builds credibility;
                                      assistance as needed.                                   others.                                 persuades and negotiates to build rapport.
                                 o     Presents evidence clearly and concisely         Ensures that communication follows a logical    Identifies and communicates, in a timely
                                      during court process.                            sequence.                                       manner, appropriate, updated rules,
                                 o Records facts and prepares reports to                o Records progress of investigations as        regulations, laws, techniques, etc., that will
                                      document preliminary and follow -up                     required by General Orders.              benefit the organization and the officers.
                                      investigations.                                   o Accurately and systematically
                                 o Clearly explains required actions to victims,              completes related SBI forms for
                                      witnesses, detainees, and other officers as             evidence submission with minimal
                                      needed.                                                 supervision.
                                Listens to others.                                      Seeks input, listens and checks for mutual
                                 o Provides assistance and emotional support to         understanding; asks for clarification as
                                      others, including referral to support agencies    needed.
                                      when needed.                                      o Interviews complainants, witnesses,
                                 o     Maintains/documents chain of custody for               and suspects to obtain facts or
                                      property and evidence.                                  statements within legal standards and
                                 o     Listens to and utilizes citizen input.                 established timeframes.
                                Ensures that information gets to the right person       o Uses interrogation skills to legally
                                within agreed upon time frames.                               obtain information.
                                 o Communicates via police radio according to          Considers the impact of the message on the
                                      department standards.                            organization or customer.
                                 o     Informs supervisor of any issues or concerns
                                      when they occur.
                                 Relays facts of unusual cases to senior officer for
                                assistance in determining appropriate course of
Organizational                  Applies understanding of DHHS’s and institution’s      Applies understanding of the Career            Develops new officers by conducting field-
                                vision, mission, and core values.                      Development Program to discuss career          training program.
Awareness                       Understands duties and purpose of his/her              interests and career path selection.           Considers the impact of work products,
                                position.                                              Makes suggestions for improvements in          outcomes, organizational changes on citizens
                                 o Thorough knowledge of street layout, all            public safety operations.                      and the community.
                                      buildings and landmarks.                         Understands the primary duties/purpose of      Communicates goals, mission and priorities of
                                 o General knowledge of facility layout, alarm         the work unit and how the unit contributes     the organization when interacting wit h the
                                      systems, fire detection systems, etc.            to accomplishing the goals of the              communit y and organizational stakeholders.
                                Begins to recognize how work units work together.      organization.                                  Identifies various customers’ changing needs
                                 o Demonstrates understanding of the role of            o Thorough knowledge of facility layout,      & adapts organizational service delivery

PublicSafetyOfficerCompetencyProfileFinal.doc                                                                                                                          Page 5 of 7
COMPETENCY                                      CONTRIBUTING                                           JOURNEY                                       ADVANCED
                                      the Incident Commander under the agency’s               alarm systems, fire detection systems,   system accordingly.
                                      Incident Command System.                                etc.
                                 o Applies knowledge of roles of significant             o Considers how proactive public safety
                                      agency departments and programs.                        work contributes to organization’s
                                 o Knowledgeable of agency and community                      outcomes.
                                      resources.                                        Considers how one’s actions affect the
                                Understands how primary duties/purpose of               public view of the organization.
                                position contributes to accomplishing the goals of       o Follows philosophy of community
                                the work unit .                                               policing.

Safety                          Performs tasks safely to avoid danger to self or co-    Identifies and resolves potential safety       Demonstrates commitment to provide safe
                                workers.                                                problems and unsafe work practices; warns      working environment by making sure that all
Awareness                       Identifies and informs supervisor of potential safety   others of potential hazards.                   employees have appropriate training and
                                problems.                                               Shows employees safe ways to perform job       equipment.
                                Uses appropriate protective equipment in a safe         tasks or use equipment.                        Develops and enforces regulatory standards.
                                manner.                                                 Informs employees of safety and health         Develops plan(s) to ensure safety and
                                                                                        information.                                   “prepared response” in the event of an
                                                                                             o Provides employees with written         emergency.
                                                                                                  and verbal information.              Follows appropriate post -emergency
                                                                                        Incorporates accident prevention and           procedures.
                                                                                        corrective measures in all activities.

                                                                                        Regularly assesses safety conditions;
                                                                                        conducts periodic inspections and drills;
                                                                                        identifies potential hazards; and resolves
Customer Service                Can identify both internal and external customers       Anticipates, identifies and understands        Develops plans to improve service delivery
                                that receive services.                                  customers’ service needs                       based on customer feedback
                                 o Recognizes and addresses members of the               o Maintains, enforces, and/or                  o Solicits information from
                                      organizational hierarchy (e.g., chief, center           implements the organizations’                  internal/external customers to identify
                                      director, nurses, physicians, employees etc.)           customer service plan.                         problems and positive aspects of
                                      appropriately and promptly.                        o Demonstrate empathy when listening                customer service delivery by public
                                 o Responds to visitors (e.g., family members,                to internal/external customer                  safety.
                                      vendors, etc.) in a friendly, respectful                complaints/needs.                         o Solicits feedback from internal/external
                                      manner.                                           Remains accessible to the customer when              for improvement for building upon
                                Responds to customer needs wit hin established          balancing multiple priorities.                       negative/positive aspects of customer
                                parameters.                                              o Ensure that a safe environment is                 service delivery by public safety.
                                 o Follows/notifies chain-of-command and                      provided for internal and external       Looks for ways to remove barriers to optimize
                                      follows protocol when responding to codes or            customers.                               service delivery
                                      customer complaints/requests.                     Assesses or checks with customer to ensure      o Solicits input from management and
                                Checks for understanding of customer needs              solution meets needs                                 lower-level officers.
                                 o Asks appropriate questions and follow -up             o Initiates follow -up (by way of surveys     Proactively seeks to determine customer
                                      questions to achieve customer needs.                    or formal/informal communications) to    needs.
                                Demonstrates courteous actions and follows the                determine if solutions met customer       o Makes self visible to internal/external
                                organization’s established protocol for customer              needs/satisfaction.                            customers by greeting and asking open-
                                service                                                 Develops relationships/partnerships with             ended questions, and by documenting
                                 o Follows organizational and legal policies and        internal/external customers                          valid answers/concerns.
                                      procedures when addressing and/or                  o Collaborates and cooperates wit h other      o Creates log to determine top concerns
                                      processing customer situations.                         law enforcement agencies to forge              and to prioritize needed improvements.

PublicSafetyOfficerCompetencyProfileFinal.doc                                                                                                                         Page 6 of 7
COMPETENCY                                      CONTRIBUTING                             JOURNEY                                     ADVANCED
                                                                               alliances and to resolve/solve           o Develop and implement solutions.
                                                                               crimes/issues.                          Identifies ways to streamline processes/
                                                                              o Works in association wit h             procedures and link resources for efficient
                                                                                  organizational management to         and effective customer service.
                                                                                  accomplish the goals/objectives of    o Integrate customer service initiatives
                                                                                  the instit ution.                       when editing, developing, and/or
                                                                              o Mentors and role-models fellow and        implementing policies, procedures, rules,
                                                                                  lower level officers.                   regulations within public safety.
                                                                                                                       Develops creative solutions to respond to
                                                                                                                       service needs

Minimum Training and Exper ience:
Graduation from high school or possession of a high school equivalency certificate.

Necessary Special Qualificat ions:
Certification as a Law Enforcement officer in accordance with the pr ovisions of the North Carolina Criminal Justice T raining and Standards Commission.

PublicSafetyOfficerCompetencyProfileFinal.doc                                                                                                          Page 7 of 7

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