DHHS COMPETENCY SUMMARY
Public Safety Officer
Role Summary: This is law enforcement work at a University campus or other State facility. With full powers of arrest, employees
enforce the laws of the State and the United States Government. Employees have law enforcement authority ranging from traffic control
to criminal investigations within a limited geographic jurisdiction. Work involves patrolling an assigned area for response t o complaints
or calls and for detection of violations in the enforcement of State laws and applicable regulations. Duties include apprehending
observed violators committing offenses, investigating violations or complaints in order to assess and handle cases, collectio n and
preservation of evidence and the chain of custody, testifying in court proceedings and performing related work. Employees may serve
as a patrol officer, detective squad member, crime prevention officer, or in some police organizations as a lead officer on a n assigned
Analytical Thinking Relating and comparing data from different sources, identifying issues; gathering relevant information,
and identifying other ways of doing things.
Communication Clearly conveying verbal, non verbal (sign language, body language, gestures), or written information
and ideas to individuals or groups to ensure that they understand the message. Listens and
responds appropriately to messages from others.
Customer Service Developing and maintaining strong relationships with customers by listening and understanding the
customer and responding to identified needs.
Organizational Awareness Understanding the organization’s mission, the function of the specific work unit and how they work
with other work units to serve the customer.
Problem Solving Identifying problems, determining possible solutions, and taking action to resolve the issues.
Safety Awareness Being aware of and maintaining conditions that ensure a healthy and safe working environment.
Technical Knowledge Possessing a satisfactory level of technical and professional skill or knowledge in position-related
areas and keeping up with current developments and trends in areas of expertise.
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COMPETENCY CONTRIBUTING JOURNEY ADVANCED
Technical Applies knowledge of criminal and traffic laws to Applies knowledge of investigative Applies knowledge of criminal and traffic laws
regularly enforce criminal and traffic violations. techniques for misdemeanor and less in processing of crime scenes.
Knowledge o Commits to memory, laws, and internal rules, serious felonies. Applies knowledge of investigative techniques
regulations, policies, and procedures Applies knowledge of the requirements to and case preparation requirements for more
applicable to law enforcement and safety. obtain a search warrant and the warrant serious traffic and criminal cases, generally
o Adheres to and enforces laws, rules, issuance process. felonies or fatalities.
regulations, policies, and procedures Applies knowledge of crime scene o Crime Deterrence/Investigations: Serves
appropriately. management and fingerprint lifting tools and as full-time investigator responsible for
o Protects the public, staff, clients, self, from techniques. investigating a full range of crimes:
potential harm by following protocol during o Conducts crime scene management felonies, major crimes, motorized
crisis situations. and utilizes fingerprint lifting tools and vehicle/bicycle/ pedestrian crashes with
Applies knowledge of investigative techniques and techniques; fatalities, etc. including Crime scene
case preparation requirements for the routine Recognizes community problems, analyze management and processing, interviewing
traffic and criminal cases. alternatives, recognize solutions and follow - and interrogating. Applying for search
Applies knowledge of the standard law up. warrants, coordinating wit h other agencies
enforcement equipment, its care, and safe use Applies and interprets technical professional and the District Attorney, and testifying in
according to Department General Orders. regulatory knowledge to complete standard court.
Applies understanding and performance of or nonstandard tasks. Applies knowledge and understanding of
communit y policing. o Equipment Operation/Maintenance: commander role during special events.
Performs a limited variety of recurring and related manages receipt, distribution and o Incident Control: Acts as Incident
tasks in a specialized field using processes that are maintenance of equipment. Command in major events (e.g., serious
readily understood. o Traffic Control/Motorist Assistance: fires, felon crimes.)
o Equipment Operation/Maintenance: manages traffic checkpoints; o Develops procedures & tests them to
Safely and effectively operates police vehicle, investigates motorized ensure they adequately respond to
and in-vehicle equipment (radio, radar, lights, vehicle/pedestrian crashes wit h serious unplanned natural disasters, internal
siren, computer), offensive/defensive injuries; establishes, maintains, and conflicts (client elopements, violence in
equipment (Hand/shot -guns, batons, enforces measures to prevent the workplace), or terrorist activities.
handcuffs, OC spray). Appropriately uses accidents. o Develops work concepts, policies, and
Police-Pak, P2P and Magistrate system. o Crime Deterrence/Detection and procedures using broad, non-specific
o Traffic Control/Motorist Assistance: Investigations: Acts as Team Leader administrative guidelines, methods, and
Investigate accidents (minor-major/property under Incident Command; manages procedures.
damage/personal injury); detect process crime scene, directing others as Plans and develops communit y programs.
DWI’s; direct traffic; as assigned needed. Within legal standards & o Administers community programs to
(emergencies/special events); conduct MV established timeframes: conducts include planning, developing, and
stops; report/resolve traffic investigations of misdemeanors and assigning duties related to the program.
hazards/concerns; assist Journey officer in less serious felonies, obtains or writes Conducts security surveys, crime prevention
accident investigations; provide motorist valid search warrants with little programs and safety and self-defense
assistance (directions, stalled, jumpstarts, assistance to be sent to a judicial training.
etc.). official for approval;; and serves Serves as a “technical expert” wit hin the work
o Crime Deterrence/Detection and subpoenas to persons listed on unit: guides, directs and coaches others
Investigations: Serves arrest warrants, document. Conducts surveillance as regarding application and interpretation of
subpoenas, and other legal processes. appropriate. Serves as a mentor when technical professional regulatory issues.
Conducts building/grounds security checks. assisting contributing public safety Possesses or maintains required certification,
o Responds appropriately/promptly to citizen officers in investigations as needed. licensure, educational level, and/or
complaints/concerns; conducts o Community Assistance: Serves as lead experience criteria.
preliminary/follow -up to investigations; in first responder incidences. Maintains
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COMPETENCY CONTRIBUTING JOURNEY ADVANCED
Technical establishes/secures crime scene; conducts awareness of community safety issues
arrests/searches within legal parameters. to respond to and determine priorities.
Knowledge o Community Assistance: Recognizes & o Recommends adjustments to
(con’t) immediately responds to “first responder” inspection requirements after
incidents (e.g. hazardous materials, medical conducting inspection of buildings,
weapons of mass destructions, etc). grounds, areas for hazards/potent ial
Identifies community issues proactively hazards.
through observations and interactions with o Provides on-the-job training to rank-
staff and visitors. Coordinates & assists in and-file employees.
communit y programs when assigned. o Develops training curriculum(s)
Possesses required certification, licensure, Possesses required or maintains
educational level and/or experience criteria. certification, licensure, and/or educational
Has successfully completed Basic Law Enforcement level and experience criteria.
Analytical Approaches a situation by defining the problem or Uses discretion during criminal Regularly performs detailed and advanced
issue. investigations, arrests, warrant service, and assignments without direct supervisory
Thinking Differentiates between routine crimes, serious interaction wit h members of the community. intervention.
crimes, and emergencies and initiates appropriate Identifies and underst ands issues, causes, Identifies the impact of events or decisions
action. problems, and opportunities. on stakeholders/customers.
o Identifies the offense based on the o Understands agency crime activities o Understands law and independently
information obtained during the investigation and trends and explains to others. interprets and applies new law.
o Evaluates emergencies immediately: Uses tools to identify meaningful patterns or Weighs and prioritizes the costs, benefits,
determine immediate action required based relationships. risks or chances for success.
on incident & policy/law, requests appropriate o Manages crime scenes by directing o Plans the strategy for the execution of
additional resources; asks for assistance others as needed when lifting latent serious arrests or search warrants (e.g.
when not certain of response; controls scene fingerprints, documenting and storing rape, firearms violations, drug
to ensure safety of others. findings in accordance wit h policy, possession.)
Considers all available information. ensuring submission to outside agency Identifies parameters, limitations, or
. as appropriate, photographing, boundaries that impact situation.
developing, and documenting crime o Plans and manages investigative
and crash scenes. operations (e.g. surveillance)
Determines the significance of an
o Determines appropriate response
regarding any violations of policy,
code, and law when they occur.
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COMPETENCY CONTRIBUTING JOURNEY ADVANCED
Problem Solving Applies understanding of criminal activities and Initiates, completes, and properly Identifies complex problems and reviews
trends and ability to detect crimes. documents problem-solving projects focused related information to develop and evaluate
Implements standard course(s) of action to resolve on crime, fear of crime, and quality of life options and implement solutions.
a problem within established timeframes and issues. Identifies trends that impact service delivery
administrative and technical requirements. Distinguishes and determines violations and to groups or individual customers
o Responds to complaints, recognizes situations takes appropriate action wit h minimal o Verify activity, document, track, and
quickly and objectively and determines the supervision. identify patterns of illegal act ivities that
appropriate actions when assigned. Identifies problems that require in-depth occur on campus (traffic violations,
o Reviews facts of a case to determine if a analysis of symptoms. client abuse, drug offences, etc.).
criminal act or policy violation has occurred. o Recognizes community problems, o Establishes viable reporting
Involves supervisor when dealing with out -of-the- analyzes alternatives, recognizes mechanisms.
ordinary issues to determine most appropriate solutions and follows-up after o Recommends and implements solutions
course of action. implementation. to reduce and/or eliminate occurrence
o Inform supervisor of any issues or concerns o Accurately distinguishes and of illegal activity(s).
when they occur. determines violations and takes Recognizes inherent problems and issues
o Relays facts of unusual cases to senior appropriate action with minimal caused by ineffective and/or overlooked
officer for assistance in determining supervision policies, procedures, rules, regulations, and
appropriate course of action. o Develops and implements measures to laws.
improve the occurrence of accidents o Recommends work process
on campus (e.g., education, security improvement.
checks). o Tracks project to determine long-term
Creates relevant options for solving effectiveness.
problems. Reviews and Implements Corrective Actions
o Identifies options, develops solutions after Emergencies, as appropriate:
and takes action when responding to o Assesses cause and effect
customer needs o Assesses damage
o Proposes realistic, timely options. o Evaluates response (pros/cons)
o Obtains resources needed to o Assesses cost (life, other resources-
implement solution(s). time, outside agencies that were called
o Obtains buy-in from customer. in, internal staff, materials, equipment.
o Re-evaluates system needs
o Recommends and implements system
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Communication Applies knowledge of court process and clearly and Effectively relates to individuals and Develops/designs presentations and training
concisely presents evidence. communit y groups and plans and conducts materials.
Communicates effectively through interpersonal communit y programs. Employs formal conflict resolution and
interactions and written documentation. Clarifies the purpose and importance of the mediation skills.
o Relays emergency information clearly & message; presents ideas in a concise and Structures message in keeping with listener’s
properly to other officers & Communications clear manner. experience, background and expectations;
Center. o Initiates incident command upon uses terms, examples, and analogies that are
o Completes departmental and state forms arrival of the scene as required. meaningful to the listener.
accurately, completely, & in detail, within o Develops prosecution summaries o Acts as Incident Commander in major
specified timeframe without assistance. events (e.g. serious fires, felonies, etc)
o Uses appropriate questioning techniques to Explains programs polic ies and procedures o Assists others in the development of
obtain readily available information from in language understood by customer. prosecution summaries
witnesses, victims, and suspects. o Understands campus crime activities Uses an effective and approachable style that
o Develops prosecution summaries, with and trends and clearly explains to engages others and builds credibility;
assistance as needed. others. persuades and negotiates to build rapport.
o Presents evidence clearly and concisely Ensures that communication follows a logical Identifies and communicates, in a timely
during court process. sequence. manner, appropriate, updated rules,
o Records facts and prepares reports to o Records progress of investigations as regulations, laws, techniques, etc., that will
document preliminary and follow -up required by General Orders. benefit the organization and the officers.
investigations. o Accurately and systematically
o Clearly explains required actions to victims, completes related SBI forms for
witnesses, detainees, and other officers as evidence submission with minimal
Listens to others. Seeks input, listens and checks for mutual
o Provides assistance and emotional support to understanding; asks for clarification as
others, including referral to support agencies needed.
when needed. o Interviews complainants, witnesses,
o Maintains/documents chain of custody for and suspects to obtain facts or
property and evidence. statements within legal standards and
o Listens to and utilizes citizen input. established timeframes.
Ensures that information gets to the right person o Uses interrogation skills to legally
within agreed upon time frames. obtain information.
o Communicates via police radio according to Considers the impact of the message on the
department standards. organization or customer.
o Informs supervisor of any issues or concerns
when they occur.
Relays facts of unusual cases to senior officer for
assistance in determining appropriate course of
Organizational Applies understanding of DHHS’s and institution’s Applies understanding of the Career Develops new officers by conducting field-
vision, mission, and core values. Development Program to discuss career training program.
Awareness Understands duties and purpose of his/her interests and career path selection. Considers the impact of work products,
position. Makes suggestions for improvements in outcomes, organizational changes on citizens
o Thorough knowledge of street layout, all public safety operations. and the community.
buildings and landmarks. Understands the primary duties/purpose of Communicates goals, mission and priorities of
o General knowledge of facility layout, alarm the work unit and how the unit contributes the organization when interacting wit h the
systems, fire detection systems, etc. to accomplishing the goals of the communit y and organizational stakeholders.
Begins to recognize how work units work together. organization. Identifies various customers’ changing needs
o Demonstrates understanding of the role of o Thorough knowledge of facility layout, & adapts organizational service delivery
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COMPETENCY CONTRIBUTING JOURNEY ADVANCED
the Incident Commander under the agency’s alarm systems, fire detection systems, system accordingly.
Incident Command System. etc.
o Applies knowledge of roles of significant o Considers how proactive public safety
agency departments and programs. work contributes to organization’s
o Knowledgeable of agency and community outcomes.
resources. Considers how one’s actions affect the
Understands how primary duties/purpose of public view of the organization.
position contributes to accomplishing the goals of o Follows philosophy of community
the work unit . policing.
Safety Performs tasks safely to avoid danger to self or co- Identifies and resolves potential safety Demonstrates commitment to provide safe
workers. problems and unsafe work practices; warns working environment by making sure that all
Awareness Identifies and informs supervisor of potential safety others of potential hazards. employees have appropriate training and
problems. Shows employees safe ways to perform job equipment.
Uses appropriate protective equipment in a safe tasks or use equipment. Develops and enforces regulatory standards.
manner. Informs employees of safety and health Develops plan(s) to ensure safety and
information. “prepared response” in the event of an
o Provides employees with written emergency.
and verbal information. Follows appropriate post -emergency
Incorporates accident prevention and procedures.
corrective measures in all activities.
Regularly assesses safety conditions;
conducts periodic inspections and drills;
identifies potential hazards; and resolves
Customer Service Can identify both internal and external customers Anticipates, identifies and understands Develops plans to improve service delivery
that receive services. customers’ service needs based on customer feedback
o Recognizes and addresses members of the o Maintains, enforces, and/or o Solicits information from
organizational hierarchy (e.g., chief, center implements the organizations’ internal/external customers to identify
director, nurses, physicians, employees etc.) customer service plan. problems and positive aspects of
appropriately and promptly. o Demonstrate empathy when listening customer service delivery by public
o Responds to visitors (e.g., family members, to internal/external customer safety.
vendors, etc.) in a friendly, respectful complaints/needs. o Solicits feedback from internal/external
manner. Remains accessible to the customer when for improvement for building upon
Responds to customer needs wit hin established balancing multiple priorities. negative/positive aspects of customer
parameters. o Ensure that a safe environment is service delivery by public safety.
o Follows/notifies chain-of-command and provided for internal and external Looks for ways to remove barriers to optimize
follows protocol when responding to codes or customers. service delivery
customer complaints/requests. Assesses or checks with customer to ensure o Solicits input from management and
Checks for understanding of customer needs solution meets needs lower-level officers.
o Asks appropriate questions and follow -up o Initiates follow -up (by way of surveys Proactively seeks to determine customer
questions to achieve customer needs. or formal/informal communications) to needs.
Demonstrates courteous actions and follows the determine if solutions met customer o Makes self visible to internal/external
organization’s established protocol for customer needs/satisfaction. customers by greeting and asking open-
service Develops relationships/partnerships with ended questions, and by documenting
o Follows organizational and legal policies and internal/external customers valid answers/concerns.
procedures when addressing and/or o Collaborates and cooperates wit h other o Creates log to determine top concerns
processing customer situations. law enforcement agencies to forge and to prioritize needed improvements.
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COMPETENCY CONTRIBUTING JOURNEY ADVANCED
alliances and to resolve/solve o Develop and implement solutions.
crimes/issues. Identifies ways to streamline processes/
o Works in association wit h procedures and link resources for efficient
organizational management to and effective customer service.
accomplish the goals/objectives of o Integrate customer service initiatives
the instit ution. when editing, developing, and/or
o Mentors and role-models fellow and implementing policies, procedures, rules,
lower level officers. regulations within public safety.
Develops creative solutions to respond to
Minimum Training and Exper ience:
Graduation from high school or possession of a high school equivalency certificate.
Necessary Special Qualificat ions:
Certification as a Law Enforcement officer in accordance with the pr ovisions of the North Carolina Criminal Justice T raining and Standards Commission.
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