Services and Features
3.0 Overview of FTS2001 Services
FTS2001 includes a full range of voice, data and video transmission services that are brought together in a
single integrated digital network. A detailed discussion of the FTS2001 services and features follows.
That w as then . . . This is now . . .
SVS Sw itched Voice Service CSS Circuit Sw itched Service
Toll Free SVS Outbound (domestic & int’l)
VPN Outbound Toll Free (domestic & int’l)
Calling Card Interactive 800 Features
Interactive 800 Features Sw itched Data (domestic & int’l)
Audio Conferencing Calling Card (domestic & int’l)
CSDS Sw itched Data Service Audio Conferencing
900 Service (domestic)
PSS Packet Sw itched Service SDS Sw itched Data Service
PSS – x.25 PSS x.25 (domestic & int’l)
EPSS – Frame Relay FRS Frame Relay (domestic & int’l)
HSPSS – ATM IPS (domestic & int’l)
x.400 – Sprintmail ATMS (domestic)
Telex x.400 not offered
EDI Telex not offered
Sprint Mail EDI not offered
Sprint Mail not offered
DTS Dedicated Transmission Service DTS Dedicated Transmission Service. (dom. & int’l)
VTS Video Transmission Service VAS Value Added Service
Wideband Video Transmission Service
Compressed Managed Netw ork Service
Enhanced Digital Compressed
Table 3.1 – FTS2000 vs. FTS2001 Product Summary
Sprint’s FTS2001 Ready Reference Guide Page 3-1
FTS20001 Services Sprint FTS2001 Service Offering
Circuit Sw itched VPN Premier, GVPN (Domestic and Non-Domestic)
Service (CSS) Dedicated Access
Sw itched Access
User to Netw ork Interface (UNI) access speeds from Analog to T-3/E-3 channelized. Local
Access to Netw ork Interface (LANI) access speeds from Analog to T-3/E-3 channelized.
Circuit Sw itched Data VPN Premier, GVPN (Domestic and Non-Domestic*)
Service (CSDS) Dedicated Access
Sw itched Access
UNI access speeds from DSO to T-1/PRI. LANI access speeds from DSO to T-3 channelized.
PRIs w ill support 2xDSO, 6xDSO, and 12xDSO. T-1s w ill support dialable speeds to 1.536 Mb/s.
* No non-domestic interface specified
Dedicated Sprint IPL. UNI access speeds from Analog to T-3 channelized/non-channelized. LANI access
Transm ission Service speeds from Analog to T-3. Multipoint branch-off, analog line conditioning, transport diversity,
(DTS) and transport avoidance supported.
Packet Sw itched SprintNet (Domestic and Non-Domestic).
Service (PSS) Dedicated Access
UNI access speeds from sub-DSO to PRI. LANI access speeds from analog to T-3
channelized. Dial-up to support 28.8 Kb/s to 56/64 Kb/s.
Video Transm ission Sprint Video Service Bureau (VSB). UNIs and LANIs do not apply. Transport provided by
Service (VTS) CSDS or DTS. Various interfaces are mandated. Connection rates vary from DSO to T-1/E-1.
Internet Protocol Sprint IP, Global IP, Sprint Security – Domestic and Non-Domestic.
Service (IPS) Dedicated Access
UNI speeds from DSO to OC-12. Ethernet, Fast Ethernet, Token Ring, and FDDI LAN interfaces
supported. LANI speeds from DSO to OC-3. Dial access 28.8 to 56/64/ 128 Kb/s. Basic
firew all services supported.
Asynchronous Sprint ATMS – Domestic only, dedicated access. UNI speeds from T-1 to OC-3. LANI speeds
Transfer Mode from T-1 to T-3. CBR, VBR-nrt, and UBR PVCs supported. Interw orking (gatew ay) services to
Service (ATMS) IPS and FRS supported
Fram e Relay Service Sprint Frame Relay, Global Frame Relay – Domestic and Non-Domestic.
(FRS) Dial-up Access
UNI speeds from sub-DSO to DS3. LANI speeds from DSO to T-3 channelized. Dial-up through
IP Dial 28.8 to 56/64 Kb/s. LAN and SNA PVCs supported.
Interw orking (gatew ay) services to IPS and ATM supported.
Managed Netw ork Sprint Managed Netw ork Service is a set of services that w hen provided in conjunction w ith
Services (MNS) FTS2001 transport, w ill provide the Government the ability to “outsource” their netw ork
MNS is comprised of four separate products;
MNS for Routers
MNS for ATM
Sprint’s FTS2001 Ready Reference Guide Page 3-2
FTS20001 Services Sprint FTS2001 Service Offering
Toll Free Service (TFS) Sprint Toll Free – Domestic and Non-Domestic
Sw itched access
(Feature Group D, on-net/off-net)
UNI speeds from Analog to T-3 channelized. LANI speeds from Analog to T-3 channelized. Full
feature set supported.
900 Service Sprint 900 – Domestic only, dedicated access only. UNI speeds from Analog to T-3
channelized. LANI speeds from Analog to T-3 channelized. Very limited feature set.
Inside Wiring Pricing included for the coordination of inside w iring.
When provided w ith appropriate authority by the ordering agency, Sprint w ill order inside
w iring from the Government’s designated contractor. In addition, Sprint w ill also coordinate
installation, trouble reporting, and trouble rectification of inside w iring w ith the entity selected
by the user for inside w iring.
See your government account manager for more information.
Table 3.2 Sprint FTS2001 Service Offering
3.1 Circuit Switched Services (CSS)
3.1.1 Switched Voice Service (SVS)
Switched Voice Service (SVS) supports voice or analog data transmission up to 9.6 Kbps. SVS allows calls
from all FTS2001 locations to connect to all On-net and Off-net locations through station-to-station dialing.
SVS Access Methods
The Sprint FTS2001 Network is a Virtual Private Network (VPN) and is only available for authorized users.
The authorized users can access the network in two ways:
1. Direct Network Access (Dedicated)
2. Indirect Network Access (Switched)
Direct Network Access
Direct network access to FTS2001 is provided via a Dedicated Access Line (DAL).
Class 1: Where a user agency orders access circuits from either Sprint or another
contractor and is responsible for the Grade of Service (GOS). Users are expected but not
required to acquire the number of access circuits recommended by Sprint to achieve a
P.03 grade of service.
Class 2: Where a user agency orders a service including access from the Sprint, but
Sprint is responsible for the GOS. Users are responsible for ordering and placing into
service the number of access circuits recommended by Sprint. Where users do not
acquire and activate the number of circuits specified by Sprint for whatever reason or
invokes any make-busy arrangement (including deactivating user ports on a Government
switch), the dedicated access Class 2 shall revert to Class 1. Sprint will periodically review
and may make recommendations to adjust the quantity of access circuits, dependent on
Sprint’s FTS2001 Ready Reference Guide Page 3-3
the traffic volume generated by a location. Should the user agency not acquire and activate
the service quantities recommended by Sprint in a timely manner, the dedicated access
Class 2 would revert to Class 1.
Circuit-switched access from the serving local central office: The user is responsible
for the local loop from the user equipment to the central office and associated local
exchange service. Sprint will support switched access where specified in the individual
service descriptions. The user agency is responsible for all ordering activity, activation, and
Indirect Network Access
On-net Access: On-Net: Locations that have pre-
scrib ed to one or more FTS2001
Switched access to the FTS2001 network via the PIC process. Service from Sprint. Access can
b e dedicated or switched.
Off-net Access: Off-Net: Locations that have not
pre-scrib ed to FTS2001 Service
Access via an 800 number and/or authorization code allows access to the from Sprint.
Access Types by Services
Service Dedicated Switched Circuit Toll Free 900 Packet Frame IP Inter- ATM
Transmission Voice Switched Service Service Switched Relay networking Service
Access Type Service Service Data Service Service Service Service
~ Dedicated Access Types ~
Analog (4 KHz bandw idth) X X X X X
Subrate-DSO (4.8/9.6/[19.2]kb/s) X X X [X]
DSO (56/64 kb/s) X X X X X
Fract-T1 (2/4/6/8/12 x DSO) X X X X X X X X
T1 (DS1) X X X X X X X X X
ISDN PRI (28B+D and 24 B+D) X X X X X X X [X]
Fract-T3 (3/4/5/7 x DS1) X X X X X X [X] X X
T3 (DS3) X X X X X X X X X
E1 (non-domestic use) X X [X] X X X [X]
E3 (non-domestic use) [X] [X] [X] [X] [X] [X]
SONET OC-1 VT* [X] [X] [X] [X] [X] [X] [X] [X]
SONET OC-1 [X] [X] [X] [X] [X] [X] [X] [X]
SONET OC-3 and OC-3c [X] [X]
SONET OC-12 and OC-12c [X] [X]
~ Circuit Sw itched Access Types
Sw itched DSO (on-net/off-net) X
Bellcore Feature Group D (on-net/off- X X [X]
Sw itched NxDSO (on-net/off-net) [X]
Sw itched DS1 (on-net) X
Sw itched DS3 (NxDS1; up to DS3) [X] [X] [X] [X]
~ Internetw orked Access Types ~
PSS (throughput rate: 9.6/56/64 kb/s) [X]
IPS (throughput rate: 9.6/64/1536 kb/s) [X]
FRS (CIR: 0/1/2/3/4/6/8/12/16 x DSO, [X]
w here DSO = 56/64 kb/s)
Sprint’s FTS2001 Ready Reference Guide Page 3-4
ATMS VBR (SCR: 4/8/16/32 mb/s; [X]
CBR (DS1/DS3/OC-3c/OC-12c); UBR
Table 3.3 FTS2001 Access Types by Service
x Denotes a v alid access ty pe that can be selected by the user
[x] Denotes an optional access ty pe
o Denotes that there are 7 Virtual Tributary (VT) groups in a OC-1 and each VT group can independently carry either 4 T1s or 3 E1s or 2
DS1Cs or 1 DS2
Notes: When a high bandwidth access ty pe (e.g., T1 or T3) is selected f or a low bandwidth serv ice (e.g., SVS or PSS), channelized circuit is
Sprint works with FTS2001 agencies to determine the customer premise equipment (CPE) needed to
support service requirements at each service deliver point (SDP). Interface requirements are determined by
site surveys at FTS2001 SDPs.
188.8.131.52 SVS Features
The following features and capabilities of SVS are covered in this section:
A. Authorization Codes E. Dial Plan Features
FONCARD F. Network Audio Conferencing
B. Class of Service G. Toll Free Service
Call Screening Inward Station Access (Toll Free Service)
Class of Service and Restrictions Inward Selected Access
Class of Service Override (Authorization Codes ) Enhanced Toll Free Service
Code Block H. 900 Service
C. Agency Recorded Message Announcements I. Internal Agency Accounting Codes
D. Attendant Services J. Automatic Verification of Authorization Codes
K. Suppression of Calling Number Delivery
A. Authorization Codes
A.1 FTS2001 Sprint VPN Premiere FONCARDSM
The FTS2001 Sprint FONCARDSM is a randomly generated 14-digit authorization code embossed on a
When used for making calls from Off-net locations while away from the office (as from a pay phone), the 14-
digit authorization code provides access and billing information for authorized users to make Off-net to Off-
net and Off-net to On-net calls.
If a call is placed from On-net (including On-Net Switched) locations, the fourteen-digit authorization code
provides class of service override on a per call basis.
Authorization codes must be used with Dual-Tone Multi-Frequency (DTMF) terminal equipment. The
authorization code cannot be recognized if input is from a rotary dial terminal equipment. In this event, the
user accesses an FTS2001 attendant and verbally provides the authorization code and other informat ion
necessary for call completion.
Sprint’s FTS2001 Ready Reference Guide Page 3-5
The complete dialing instructions are provided on the back of the FTS2001 Authorization Code Card
The FTS2001 VPN Premiere FONCARDSM will allow callers to complete authorized travel card calls to VPN
on-net and off-net locations as well as to all international locations served by Sprint. VPN Premiere
FONCARDSM users will enjoy all the features and benefits provided by Sprint’s VPN service.
VPN Premiere FONCARDSM will provide under FTS2001 the same features as our other FONCARDSM
products, including Sprint International Access. Sprint International Access provides convenient, toll-free
access from an overseas location to a Sprint operator in the United States, allowing customers abroad to
complete calls to the United States or to other international destinations.
The Sprint FONCARDSM provides the Government and its employees the most convenient method of
consolidating travel communications expenses. Using the FONCARD SM while out of the office to complete
data as well as voice calls allows the Government to combine these calls with other Sprint services to take
advantage of Sprint’s most attractive pricing. Many new features (such as using an office number plus a
self-selected PIN number) were designed to offer the Government the greatest convenience and security in
the calling card market today. Sprint provides a customized FONCARD SM feature, allowing users to imprint
their organization’s logo and two lines of text, (i.e., the cardholder’s name, organization name, and
When traveling overseas, Sprint International Access is available from designated locations to call back to
the United States or to any of over 290 direct-dial and operator-assisted international locations, and to
charge the call to a Sprint FONCARDSM. In the United States, the FONCARDSM may also be used to place
domestic and international calls. Full operator and directory assistance is available 24 hours a day, 7 days a
week. The features and benefits of Sprint’s FONCARDSM are detailed in Table 3.4.
FONCARDSM Num ber Order your office phone number plus a self -selected, 4-digit Personal
Identification Number (PIN) as your FONCARDSM number
Multiple Calling Place additional calls after terminating the first call by pressing # for tw o full
seconds and dialing 0 + new destination number.
Misdial Correction Correct a misdialed destination phone number or authorization code by
pressing the * key.
Access via 800-877-8000 Toll-free access is available in the continental United States, Alaska, Haw aii,
Canada, Puerto Rico, and the U.S. Virgin Islands.
Access via 1010333 1010333 access is currently supported.
Access Num ber and Easy to reference FONCARDSM information. Access number and authorization
Authorization Code on code are clearly printed on the back of the card.
Dialing Instructions on Easy reference for international and domestic dialing instructions, multiple
Back of Card calling instructions, 24-hour customer service, and Operator Services.
Magnetic Stripe Can use FONCARDSM from Sprint-participating public Card Reader Phones
(over 2,000 locations).
Replacem ent Program If a FONCARDSM is lost or stolen, the code w ill be canceled and replaced at no
charge to the Government. Worn or damaged FONCARDs SM may be replaced
w ithout changing the authorization number.
International Calling Can call every direct dial and operator-assisted country in the w orld.
Sprint International When traveling overseas, you can access Sprint operators and place calls
Access back to the United States or to other international destinations using Sprint
International Access and charging your call to your Sprint FONCARD.
Autom ated Sprint When traveling overseas, Sprint offers automated calling via a Voice Response
International Access Unit (VRU). All billing options are available w ith this service.
Intra-Canadian Calling Place calls from any location in Canada to any location in Canada or the rest of
the w orld.
Operator Services Place calls from any telephone in the United States to any U.S. or international
Custom er Service – Customer service is available 24 hours a day, 7 days a w eek, via toll-free
Toll-Free Num ber access.
Sprint’s FTS2001 Ready Reference Guide Page 3-6
Multiple Cards Multiple cards are available under one account. Each card has a unique 14-digit
Available (per account) code for easy tracking and differentiation.
Call Detail Show s originating and terminating cities along w ith FONCARDSM numbers,
authorization codes and/or accounting codes.
Public Telephone Same access number (800-877-8000) regardless of the caller’s location or the
Access telephone used. Compatible w ith Credit Card Reader telephones, Select-A-
Carrier telephones, universal telephones, and rotary dial telephones.
Accounting Codes Basic and advanced accounting codes are available to facilitate cost allocation
for all FONCARDSM calls and charge back to specific departments or projects.
Codes can be one to five digits, allow ing up to 100,000 different codes.
Com puterized A magnetic tape or diskette record of all FONCARD authorization codes can be
FONCARDSM Listing provided (minimum 100 codes per order).
Table 3.4 FONCARDSM Features and Benefits
B. Class of Service Restriction
Class of Service provides the ability to control individual or group calling capabilities. This improves network
manageability and reduces the potential for abuse.
B.1 Class of Service Screening
Class of Service indicates to the network switch if there are any restrictions on the call the user is
attempting. The Sprint FTS2001 Network allows up to 200 classes of service.
The class of service is passed to the Sprint FTS2001 Network swit ch. The switch determines whether the
call being attempted should be allowed. If allowed, the call is completed; if not, the call is blocked.
B.2 Class of Service Override (Authorization Codes)
The Class of Service Override feature allows a user to override the Class of Service assigned to the facility
they are using.
B.3 Code Block
Code Block allows the Sprint FTS2001 Network to block certain calls based on specific details of the called
station and/or calling type.
Calls can be restricted by the Code Block feature depending upon how the call is placed (Access Method)
or the destination of the call. Once a call is placed, the Sprint FTS2001 Network switch examines the called
number, the class of service by trunk group, the automatic number identification (ANI) and the authorization
code. The call is then extended through the network or blocked. The user hears an announcement if the call
C. Agency Recorded Message Announcements
Agency Recorded Message Announcements (ARMAs) allow authorized network users the ability to record
and make available information for distribution in audio format to callers.
ARMA messages are stored in FTS2001 Voice Server Systems (VSS) throughout the network. FTS2001
users can be provided with ARMA recordings having the following conditions:
ARMA messages are accessed by dialing a 10-digit On-net destination number;
ARMA is available to all On-net, Off-net and dial access users;
ARMA messages are stored in digitized format;
Sprint’s FTS2001 Ready Reference Guide Page 3-7
Up to 250 callers can simultaneously listen to the same message;
ARMA messages are three minutes maximum in duration;
The Voice Server System answers by the fifth ring and automatically disconnects on
Call routing information is stored in the FTS2001 Network Switches;
FTS2001 system-wide capacity allows 300 recorded messages;
ARMA messages can be accessed 24 hours a day.
D. Attendant Services
FTS2001 attendants are available 24 hours a day, Monday through Friday, excluding federal holidays. If
dialing difficulties are encountered, the attendant can be called for assistance. The attendant will place the
call and stay on the line until the call is connected.
Attendants can verify and input authorization codes for callers using rotary dial phones. They provide the
Call completion (dialing difficulties): FTS2001 attendants assist users encountering
dialing difficulties and stay on the line until the call is connected.
Call completion with verbal authorization code validation: Attendants verify user
Authorization Codes provided verbally by FTS2001 callers and, following verification, they
may complete the call.
Directory assistance: FTS2001 attendants provide locator service numbers to network
users as a source of further information for contacting specific agency organizations. After
providing the number, the attendant may complete the call.
Off-net directory assistance for Public Switched Network numbers is also available to FTS2001 users by
dialing 1 + the terminating region's area code + 555-1212. This service is available 24 hours a day, seven
days a week.
The attendant service feature can be accessed from all types of terminal equipment including rotary dial
telephones. To reach an FTS2001 attendant:
from an On-net location - dial 0 (zero);
from an Off-net location - dial 1+800-877-8000, when you hear the tone dial 0 (zero);
E. Dial Plan Features
E.1 Custom Dialing Plans
For switched locations, the Government can design its own 7-digit on-net dialing plan by choosing the NXXs
that will be used in the network. Callers may also continue to use the North American Dialing Plan to reach
on-net locations. Sprint will perform the necessary intelligent routing to complete these calls on your
Sprint’s FTS2001 Ready Reference Guide Page 3-8
Location codes for a 7-digit dialing plan are normally provided in the NXX format (N=2 through 9, X=0 through
9). The NXX 989 is reserved by Sprint for special VPN features.
For dedicated locations, this feature will allow the Government to create its own 4- to 15-digit intra-
organization private dialing plan. The 10-digit dial plan will continue to be reserved exclusively for the North
American Numbering Plan.
Sprint’s FTS2001 Ready Reference Guide Page 3-9
E.2 Switched On-Net
Designed for customers using a Custom or Private dialing plan, this feature allows them to complete a
Custom Dial Plan call (i.e. 7 digits) to locations without dedicated access and gives the appearance of a
dedicated on-net location. Callers dial their Private Dial Plan number assigned to a switched access
location, and Sprint’s intelligent network routes the call to the switched access location via the LEC.
E.3 International Switched On-Net
The International Switched On-Net feature provides the capability for Government locations in the United
States to use Custom Dial Plan numbers, as described above, to call international locations. The Custom
Dial Plan number is referenced in the SCP to a specific International Direct Distance Dial (IDDD) number
and sent back to the originating SSP (DMS-300), which routes the call to its foreign destination. This feature
is available to any Sprint VPN Premiere customer (i.e., not limited to International VPN Premiere or Global
VPN customers), and offers Custom Dial Plan call completion to every direct dial country in the world.
Sprint’s VPN Premiere service also covers the more than 300 countries served by Sprint’s Direct-Dial
E.4 700 + 7-digit Dialing
With 700 Access, switched on-net locations will originate VPN traffic via a Government-defined 7-digit dialing
plan. The dialing format is 1-700-NXX-XXXX. The originating location must be presubscribed to Sprint and
have Feature Group D (FGD) access. The originating ANI identifies the Government’s VPN Premiere
E.5 Private Network Interface (PNI)
Private Network Interface (PNI) allows a Sprint VPN to connect with an existing private network(s) through a
tie-line arrangement between the Sprint network node and the private network node. Under this arrangement,
the VPN network node appears like a remote PBX to the private network node. More than one PNI can be
part of a network.
These networks include Electronic Tandem Network (ETN), Electronic Switch Network (ESN), and
Enhanced Private Switched Communications Service (EPSCS). PNI mirrors private network dialing plans.
F. Network Audio Conferencing
Network Audio conferencing Service can be used to:
Bring employees, colleagues or vendors together from across the country in a matter of
Provide the spontaneous interaction of a face-to-face meeting without the expense and
costly downtime involved in travel;
Make meetings more productive with pre-meeting briefings or post-meeting follow-up;
Arrange impromptu meetings or schedule regular meetings in advance.
The maximum number of ports that can be used for any single call is 400. Port:
Security access codes and conference recording are available features. The Entrance or access point to a
following sections explain all the features and the different ways to set up computer, multiplexer device,
conference calling. or network where signals may
b e supplied, extracted, or
Sprint’s FTS2001 Ready Reference Guide Page 3-10
F.1 Audio Conferencing
Sprint will provide network audio conferencing for two- and four-wire audio conference equipment, as well as
to any telephone accessible via Sprint’s network.
To use Sprint Conference Line® Basic Service under FTS2001, the user will first make a reservation by
dialing the Sprint Conference Line® Basic Service reservation number:
While reservations can be made within 10 minutes of the call, advance reservations are recommended.
The reservation will be made based on the date of the call, the starting time, the desired call length, and the
number of locations (telephone lines) to be linked together. This information is entered into an automatic
scheduling system that then provides a confirmed reservation. The conference coordinator will provide the
dial-in number and the authorization code for access to the conference.
At the reserved time, the conference participants either call into the conference (on a number provided at the
point of reservation) or are called by a Sprint Conference Coordinator. The conference participants are then
“bridged” together on a conference bridging system. Sprint Conference Line® can accommodate hundreds of
participants per call.
Sprint Conference Line® currently offers three types of conference calls, any of which may be mixed to
meet the needs of an individual conference. These types include dial-in, dial-out and dial-in toll-free.
Conferencing is also available as attended or limited attended.
On attended calls, the Sprint Conference Coordinator greets and connects each participant, provides a roll
call, announces late arrivals or early departures and is available for additional assistance. On the limited
attended bridge, tones are used instead of announcements to indicate entrances to or exits from t he
Attended conferences start when the “chairperson” indicates that he/she is ready to begin. During the
reservation process, the chairperson may designate an option for handling participants who are on-line prior
to the start of the call. The options include:
Place participants on hold with music (independent from one another).
Place participants on hold without music (independent from one another).
Bridge participants as they call in, allowing them to converse prior to the formal start of the
All conferences include the availability of on-line assistance. Participants on both attended and limited
attended calls may always access the Conference Coordinator for assistance by entering “*” and “0” (zero).
For FTS2001, Sprint will provide several convenient options for making conference call reservations during
which the user specifies the number of lines needed (up to 400 ports) for the duration of the call:
Live Agent - Meeting Consultants are available 7 days a week, 24 hours a day to ex plain
the options and to assist you in scheduling a conference call.
Fax - Forms are available that prompt you for the necessary information required to
establish an account and schedule a conference.
Internet - For an existing customer, the Internet can be used to specify the details
required to schedule a conference. Confirmation is provided via the telephone and fax.
Each participant dials in to a Sprint Conference Line® at the scheduled time, using his/her own long-
distance service or a toll free number. The caller is prompted to enter a confirmation number that provides
access to the conference. The conferees will be put into conference after inputting the authorization code.
Sprint’s FTS2001 Ready Reference Guide Page 3-11
Once activated the system will then attempt to connect the pre-designated participant. The conferees will
be put into conference after inputting the designated authorization code.
Both the dial-in numbers, which can be a NANP (North American Numbering Plan) or a toll free number or
both, and an authorization number are provided to the chairperson during the reservation process.
Conferences using the same dial-in number and access code may be duplicated for up to a 3-month period.
As with attended Dial-In Conferencing, the dial-in and confirmation numbers may be distributed to the
participants by the client or by Sprint. Tones will indicate entrances (one tone) and exits (two tones) from
the conference as well as alert the chairperson when 15 minutes and 5 minutes (via automated voice)
remain on the conference.
The chairperson may request assistance from a Sprint Conference Line® agent by
pressing *0 (*zero) on the keypad. An agent is available to (1) add additional participants
to the call or (2) extend the duration of the call.
His or her communications carrier bills the cost of eac h participant's call into the
conference (as with any other long-distance call). Charges are based on the actual usage,
not the reserved length of the conference call. Sprint Conference Line® centers are located
in Kansas City, MO or to Jacksonville, FL.
Sprint Conference Line® charges for connecting the call are billed via a monthly invoice to
the account under which the reservation was made. Charge detail includes the name of the
Participants may dial in to the call from anywhere in the world.
Sprint’s Personal Conferencing is an enhancement to the Sprint Conference line automated, unattended
service. This enhancement eliminates the need for the customer to place a reservation prior to a conference
and in essence allows the customer to hold a conference on demand. Among other features, this
enhancement will exceed the basic requirement and allow the chairperson to dial out with bridging capability
to add up to twenty conferees.
Sprint Conference Line® services offer a number of features for attended and/or limited attended calls.
Feature Description Attended Lim ited
Roll Call Just prior to the start of the conference call, the Conference X
Coordinator conducts a roll call of all participants. There is no
charge for this feature.
Coordinator on Any participant can press “*” (star), then “0” (zero) on a X X
Dem and touchtone phone during a conference to reach a Conference
Coordinator. The Conference Coordinator can provide
assistance, resolve any audio level difficulties, or add
participants to a conference. There is no charge for this
Monitoring Conference calls are monitored for clarity and volume to X
ensure unsurpassed audio quality. Monitoring is only
provided w ith prior approval from the chairperson. There is
no charge for this feature.
Announcem ents The Conference Coordinator w ill announce the late arrival as X
w ell as early departure of each participant. There is no
charge for this feature.
Passw ord Security Recommended for highly confidential conference meetings, X
each participant is required to provide a pre-designated
passw ord before being allow ed access into the meeting.
Advance Notification Sprint Conference Line® can notify meeting participants by X X
fax or phone call of an upcoming conference.
Sprint’s FTS2001 Ready Reference Guide Page 3-12
Feature Description Attended Lim ited
Audio taping Conference meetings can be taped for complete conference X
meeting records. All participants are notified before the
conference call begins that the call w ill be taped. High-speed
duplication and on-line tape playback are also available.
Conference Fax The chairperson can request that documents be faxed to all X X
meeting participants before, during, or after a conference
Sub-conferencing Subconferencing allow s the chairperson to split a X
conference call into groups for “break-out sessions”, then
reconvene for discussion w ith the entire group of
Conference Complete security is available by “locking out” late X
Security Lock-Out participants as w ell as the Sprint Conference Line®
Conference Coordinator. The chairperson activates this
feature using a touchtone phone.
Lecture Mode/ Lecture mode allow s the main speaker of the conference X
Listen Only meeting to “lecture” uninterrupted by other participants during
some or all of the conference call.
Autom ated Polling Automated polling allow s conferees to participate in a poll X
using a touchtone phone to answ er multiple-choice
questions. The conference chairperson may request the
results in verbal or printed form.
Question and Q&A Queuing allow s conferees to participate in a question X
Answ er Queuing and answ er session using a touchtone phone keypad. This
(Q&A) feature is limited to conference calls w ith 20 or more
Table 3.5 Sprint Conference Line® Features
G. Toll Free Service
Sprint’s Toll Free service allows callers to be connected from switched on-net or off- ANSI:
net locations to pre-designated stations or locations by dialing certain Toll Free and A standards b ody and the U.S.
message-unit-free (e.g., 800, 888, 877) service access code numbers. The Toll agent for the International
Free services comply with all Bellcore and ANSI standards, primarily Standards Organization (ISO).
Bellcore’s BOC Notes on the LEC Networks, and ANSI ISDN and SS7 standards.
Charges for the call are paid by the subscriber of the toll free number.
Enhanced Description Benefit to Custom er
Inform ation Digit Route and block calls based on w hat type of Choice of routing calls placed from hotels, motels,
Control phone are used in initiating a call. cellular, prison phones, and payphones differently
than those calls placed from a standard telephone
line. Customer has control in blocking Toll Free
calls initiated from a payphone to avoid costly
charges required by the recent Payphone
Customer can control unnecessary costs
associated w ith unw anted calls.
Sprint’s FTS2001 Ready Reference Guide Page 3-13
Enhanced Description Benefit to Custom er
Area Ability to more accurately define locations of Assist in marketing efforts based on geography.
Code/Exchange service and determine routing based on w here Use call data for market research for possible
Control the caller is geographically. In the past, tw o future expansion.
nodes w ere needed to use this feature; only More flexibility in marketing services to customers.
one is needed now .
Variable Length Customer can order a different number of More efficient customer service.
Dialed Num ber identifying digits for several toll free numbers
Identification terminating to the same trunk group. The
Service (DNIS) number of digits have been increased from 10
Digits to 16, the most the industry has to offer.
Expanded Customer determines w hen to receive phone An important feature for customers w ho do not
Screening calls through screening capabilities such as time answ er calls 24 hours a day.
Capabilities for of day, day of w eek, day of year, and Control of toll free calls.
Basic Toll Free Information Digit Control. This is limited to basic
Service toll free customers.
International Ability to send toll free calls to a location outside Customers and employees can reach their
Term ination the United States. Also enables routing of international locations effortlessly w hen traveling
inbound International Toll Free Service to through the US by dialing a toll free number or
another location outside of the US. provide follow -the-sun routing for Global Call
International Call For customers subscribing to Real Time ANI and Customer service is alerted of inbound
Indicator (ICI) International Toll Free Services, these new ly international calls before answ ering the call
added digits w ould be a prefix code to the
regular phone number.
Universal The ability to route all toll free calls using a Increases productivity and saves money on toll
Routing single routing plan rather than individual routing free services.
Country of Origin A routing set can be developed to determine the Customers can route a call based on the language
Routing destination of International toll free calls based of the caller and develop better rapport by
on the originating country. answ ering in the caller’s preferred language.
Table 3.3 Toll Free Features
The caller dials a number in the format 1-8XX-NXX-XXXX and the call is routed and billed to the Government.
With Sprint’s Toll Free service, interstate, intrastate and international calls can be completed on the same
line. Single-line as well as single-number convenience eliminates caller confusion and saves the cost of
Sprint’s Toll Free service allows the public to be connected from off-net locations to predesignated users and
information providing systems, located at Government designated location(s), to receive information provided
by prerecorded messages and in combination with voice response systems or answering agents.
Sprint’s FTS2001 Toll-Free service allows callers to be connected from switched on-net or POP:
off-net locations to predesignated stations or locations by dialing certain Toll-Free and Point of presence.
message-unit-free (e.g., 800, 888, and 877) service access code numbers.
Sprint provides switched access connections for the Toll-Free service calls. Access connections connect
the terminating POP with the Toll-Free services’ dedicated and/or switched terminating locations.
Sprint is the responsible organization for all of the Government’s toll free numbers on the Sprint network.
Sprint’s toll-free service Toll Free numbers. Also, Sprint supports any vanity numbers, as available.
Outside of the U.S., toll free numbers are assigned in a manner consistent with the requirements and
practices of each individual host country, on a country -by-country basis. Sprint uses the numbering plan set
forth for International Toll Free numbers when acquiring toll free numbers internationally.
Sprint’s FTS2001 Ready Reference Guide Page 3-14
Sprint’s Dedicated Toll-free service is designed for the high-volume user and terminates on Dedicated
Access Facilities (DAFs). Termination is completed via T1 digital access or dedicated analog lines.
Sprint’s Switched Toll-free service is designed for the low to mid-range user. Termination is completed via
local business lines ordered by the customer and provided by the Local Exchange Carrier (LEC). In addition
to toll-free calls, both local and long distance calls can be originated or terminated on these lines.
On the Toll-Free network, Sprint supports network intercept messages for possible problems which may
occur, such as time out during dialing, network congestion, denial of access because the caller is not in the
specified area code, denial of access to off-net or non-domestic calls, and other related conditions to include
denial of access to features. Sprint provides a busy signal or a recorded announcement if there is
congestion in the network and/or terminating egress congestion. Sprint provides traces on calls made to any
Government toll free number on the Sprint network.
Sprint supports all of the following toll free transport mandatory requirements, to provide a user agency the
capability to have calls to a single Toll-Free number directed to multiple agency locations and/or multiple
groups of lines at the same agency location. The toll free transport features is capable of being used
independently of each other or in any combination except where noted. The combination of features for
each Toll-Free number constitute a call routing plan whereby a maximum of 5,000 nodes and are subject to
programmable control by the subscribing agency via the Routing Control Feature.
Sprint supports the capability to have all mandatory announcements recorded and stored in English and
G.1 Toll-Free Number Assignment and Maintenance
This feature allows users to request assignment and maintenance of toll-free numbers. As the responsible
organization, Sprint assumes overall responsibility for the assignment, provisioning, testing, and
maintenance of all Government toll-free services on the Sprint network. The duties of the responsible
organization require Sprint to ensure that all records are loaded, maintained, and updated in the SMS/Toll -
Free database on behalf of the Government in a timely and accurate manner. In addition, Sprint becomes
the primary point of contact for trouble reporting and resolution. The responsible organization functionality is
seen as a natural extension of current customer service provided by Sprint.
Portability provides agencies the ability to keep their current toll free number, even if they switch to a
different carrier. Portability provides all FTS2001 Network agencies the ability to migrate all of their existing
toll free numbers to Sprint under the FTS2001 Network contract. Benefits to the agencies are:
cost-savings provided by increased network usage;
ability to manage toll free service as well as other services with one carrier;
consolidated billing with other FTS2001 services.
Toll free number portability provides screening on the full 10 digits dialed (8XX-NXX-XXXX). The screening is
done via a national database so that the call can be routed to the correct IXC.
G.2 Terminating Announcement
Sprint’s Terminating Announcement feature permits calls to be directed and terminated to a network
recorded announcement scripted by the user and recorded by Sprint or to a Sprint -provided generic
announcement to assist in the completion of calls. The recorded announcement may be Toll -Free number
specific or site specific as specified by the user. This feature need not be a stand-alone feature. This
announcement provides the caller with further information on the disposition of the call. Announcements can
be up to two minutes in length and will always be played from the beginning for each caller. The
announcements will be available in either voice or electronic form as specified by the user. When the
Sprint’s FTS2001 Ready Reference Guide Page 3-15
electronic form is specified, the message will be receivable by the callers' terminals (e.g.,
Telecommunications Device for the Deaf [TDD]) designed to transmit/ receive information in American
Standard Code for Information Interchange/Teletypewriter (ASCII/TTY) or Baudot Code formats.
Sprint’s Enhanced Services Platform gives the Government the ability to streamline the distribut ion and
access of information, efficiently process routine transactions, and perform interactive marketing functions.
If you have experienced “please press 1 for sales, 2 for customer service” when using a toll -free number, you
have experienced a form of interactive voice services such as are provided by Sprint’s Enhanced Services
Sprint Enhanced Services are a breakthrough in making voice and information response applications easy to
create and understand. With Enhanced Voice Services, you have everything you need to design your own
unique applications by simply choosing from a menu of building blocks and using these building blocks in
virtually any number and combination.
G.3 Message Announcement
Sprint’s Message Announcement is the most basic core building block and is used in most programs. A
Message Announcement is simply a recorded voice message that is played anywhere in an Enhanced Toll -
Free Service. You can update your Message Announcements as often as you desire, in real -time, by
simply dialing a toll-free number and speaking your new message.
Message Announcements are enabled in 30-second voice slots. Each separate message or menu requires
its own voice slot. Thus, for a 5-second voice message, a 30-second voice slot must be used. Callers do
not hear dead air for unused time in a voice slot; it is automatically skipped when the program is played.
This gives you the flexibility to use the Real-time Voice Update feature to change your Message
Announcement to any desired length as long as it fits within the 30-second voice slots. When the Real-time
Voice Update is used, the entire voice slot must be re-recorded. If you anticipate changing the greeting to
your program frequently, you may find it more convenient to use a separate voice slot for your greeting than
that used for your menu. In this way, your menu would not need to be re-voiced with each greeting update.
Voice slots may be linked together to accommodate long messages. An individual message must be at
least 5 seconds (one 30-second voice slot) and no longer than 5 minutes (ten 30-second voice slots). The
maximum total message storage available for a program is 24 hours (2880 30-second voice slots) of
A Message Announcement may be used:
To provide a menu of options
To provide any voice information, either as a stand-alone message or as a “dead end” from
To provide information before immediately out-dialing to a toll-free number, without any
caller interaction (similar to an En Route Message, but within a menu).
Sprint provides capability for announcements up to two minutes in length. Announcements are always
played from the beginning for each caller. Sprint provides the capability to have the announcements
recorded and stored in English and other languages. The recorded announcement will be available in either
voice or Baudot format as specified by the user. When recorded announcement in electronic form is
specified, another toll free number will be assigned, and will terminate to a Telecommuni cations Device for
the Deaf / Teletypewriter [TDD / TTY] designed to transmit/receive information in Baudot Code format.
Sprint’s FTS2001 Ready Reference Guide Page 3-16
G.4 In-Route Announcements
This feature permits an announcement up to two minutes in length to be played to callers during call setup
at any point without affecting the final destination/route of the call. Sprint provides for all the capabilities
associated with recorded announcements. An example of an application for this feature is an
announcement that might say, “Thank you for pressing 2. Please have your account number ready as we
route your call.”
Sprint’s Enhanced Services platform is used to support the Government’s In-Route announcements. The
Call Referral feature is the building block that essentially “transfers” the call by connecting the caller to a
second Sprint toll-free number and, in turn, to the Customer Premise Equipment (CPE). The Call Referral
toll-free number is normal toll-free service in every respect. The call is transferred by the Enhanced Services
platform to either a Sprint switched or dedicated toll-free location. The call is referred based on caller-
entered digits or by default.
The In Route Message Building Block is used to provide all callers with information before the call is
delivered. The In Route Message can simply ask callers to have their account numbers ready; the second
toll-free call is immediately dialed without any menu interaction with the caller. “Please hold while we
connect your call” messages are a type of In Route Message. Custom “please hold” messages are also
supported and must be 6 seconds or less in length. If you desire a longer message, the Message
Announcement Building Block would be used and the message would be played prior to an In Route
G.5 Routing Control
This feature permits the user to review, create, validate, change, or execute his / her call Call Routing:
routing plans via a terminal located at the subscribing agency premises. Sprint provides The process of
adequate security procedures that prevent unauthorized access to this feature. Sprint selecting a circuit path
provides any hardware/software (e.g., terminal, modem) necessary to permit the user to for a message.
utilize this feature. A user may provide his / her own terminal equipment when it meets
Sprint-provided specifications. Access is provided 24 hours a day, 7 days a week.
Uploading of a call routing plan is completed no later than 15 minutes after the uploading procedure is
completed by the user. Validation of routing plans is completed 15 minut es after completion of the upload.
Execution of a validated routing plan is accomplished within 15 minutes of notification to Sprint .
G.6 Customer Controlled Reconfiguration
This feature allows the Government to change relationships between originating and ANI:
terminating locations on their network for the duration that they choose, without placing Automatic Numb er
specific service orders to Sprint. This feature also allows for management access to Identification
FONCARDSM and ANIs through Call Control, accounting codes, authorization codes, and
Personal Identification Numbers (PINs).
G.7 Customer Specified Routing
This feature allows the Government to override Sprint’s normal network routing on a per transaction basis.
Sprint’s systems support, at a minimum, 12 predefined alternative call routing plans. These routing plans are
validated by the system within 15 minutes. Once Sprint has been notified to execute a predefined routing
plan, it is activated within 5 minutes.
Sprint’s FTS2001 Ready Reference Guide Page 3-17
G.8 Dialed Number Identification Service (DNIS)
This feature permits a user with multiple toll-free numbers in the same service group to identify electronically
the specific toll-free number that was dialed by the calling party.
With DNIS, Government representatives are provided more personalized service by answering calls to each
of multiple toll-free numbers uniquely. DNIS permits calls from multiple toll-free numbers to complete to the
same trunk group, while enabling the Government to identify and handle each toll-free number uniquely.
When a toll-free call is placed, a translation number is assigned for routing the call to a destination trunk
group. When the call reaches the Sprint terminating switch, DNIS outpulses up to ten Government -defined
digits to your PBX, which identifies each toll-free number originally dialed. All access lines within the same
trunk group must be equipped for DNIS.
G.9 Enhanced DNIS
DNIS can be combined with Sprint’s Enhanced Toll-Free features to provide flexible, efficient toll-free
applications. For example, a customer utilizing a single, nationwide toll-free number terminating at a single
location, can route calls from various regions of the country to specific agent groups, based upon the NPA of
the calling party. This is accomplished by the ass igning of unique DNIS digits to groups of NPAs.
Additionally, unique DNIS digits can be associated with Sprint’s other Enhanced Toll -Free features (e.g.,
Time-of Day Routing) to create custom business solutions.
Sprint supports up to 99 call routing plans. Sprint supports the uploading of a call routing plan within 15
minutes after completion of the upload procedure. Sprint validates the routing plan within 15 minutes after
completion of the upload. Sprint is required to execute a validated plan within 15 m inutes of notification by
an authorized user. Sprint exceeds requirements by executing a validated plan within 5 minutes.
Figure 3.1 Enhanced DNIS
G.10 Interactive Announcement/Response Arrangement
This feature is available 24-hours a day, 7 days a week, to permit callers to hear agency-specific information
after dialing a toll-free number. In conjunction with interactive prompting, Sprint provides a means for callers
Sprint’s FTS2001 Ready Reference Guide Page 3-18
Select via DTMF signal, pre-recorded informational messages. Sprint provides capability
for announcements up to two minutes in length. Such announcements are always being
played from the beginning for each caller. Sprint provides the capability to have the
announcements recorded and stored in English and other languages after obtaining
subscribing agency script approval.
Leave caller information via DTMF signal or speech (e.g., names, addresses, account
information, phone numbers, responses).
Query a database (via DTMF) that delivers agency-provided information (e.g., the address
of the nearest subscribing agency office in response to the caller entry of his or her
residential zip code). The database may be housed in the subscribing agency or, at the
subscribing agency’s discretion, housed in a Sprint location and updated by the
subscribing agency. If housed in the subscribing agency, the user will be responsible for
providing connections to Sprint’s system. Database queries are via Transmission Control
Protocol (TCP)/IP, User Datagram Protocol (UDP)/IP or LU 6.2 protocols at the agency’s
Sprint also provides a similar capability to allow callers to hear and verify their names and addresses in an
agency-provided name and address database after the caller has entered their telephone number via DTMF,
or based on the caller’s ANI. The matched street name is then spoken back to the caller to verify the correct
Sprint provides a means for verification of caller entered information. For example, after callers have entered
a date, Sprint will ask the caller to verify (e.g., by pressing or saying “one”) that they just entered, for
example, “October 25, 1999”.
To accommodate callers with dial-pulse telephone sets, Sprint supports speech recognition as a valid caller
input. Sprint supports all spoken numeric digits as well as “yes” and “no.” English and Spanish language
callers are supported. Sprint is able to accept and process at a minimum 95 percent of the above speech
responses. The speech responses which are not accepted shall, at the Government’s option, be routed to a
Sprint operator for assistance or to the subscribing agency’s default routing.
Sprint provides a means for the subscribing agency to retrieve caller-entered DTMF or speech messages.
Features equivalent to the above are available to individuals who are deaf, hard of hearing or have speech
disabilities via electronic means in Baudot and ASCII/TTY code format. These electronic form lines need not
be voice feature enabled.
The platform’s Voice Capture® premium feature enables the Government to record information about
frequent callers, such as names, addresses and phone numbers. With Voice Capture®, callers may be
prompted to leave a standard recording (e.g., name, address, city, state, and zip code) or a free-form
With a standard recording, each caller is prompted to leave the same information. Typically this information
is name, address, telephone number, or company name. The caller may also be prompted to respond via
touchtone input. DTMF input is “stamped” on the Voice Capture® message. The caller may hear one
prompt for all information, or there may be separate prompts for each piece of information. The Sprint
system will also provide verification of caller entered digits (“you entered 48256, please press 1 if this is
correct or press 2 to re-enter”.) It is recommended that the minimum amount of time allotted for a standard
recording be 45 seconds, to avoid cutting the caller off.
With a free-form message, each caller may leave a different message. Free-form messages may be used to
gather opinion or product feedback information. The usual amount of time allotted for these types of
messages is up to two minutes.
Sprint offers transcription services in conjunction with the Voice Capture® Building Block. The Government
may choose to have their Voice Capture® messages transcribed into any of the following formats:
Sprint’s FTS2001 Ready Reference Guide Page 3-19
Pressure sensitive labels
Electronic file transfer
The minimum turn-around time for transcription services is five days.
Users may also receive the Voice Capture® messages on cassette tape. At least two days are required
from the time the caller leaves the message until the cassette tape is sent.
The Database Speakback premium feature lets callers access and hear information about the Government,
based upon caller-entered digits, such as a zip code. This feature provides callers with speakback of
recorded information including the callers name and address. The information is retrieved from a
Government-provided database and is spoken to the caller as a customized (recorded) voice or
concatenated (computerized) voice. Concatenated speaking is restricted to digits 0 through 9 and is spoken
in standard female voice. Sprint will provide the Government the capacity for the matched street name to be
spoken back to the caller to verify the correct address. Caller information is captured by the digits entered
on the telephone keypad or by real-time ANI, the automatic capture of the caller’s telephone number.
Accept or Reject messages are provided free of charge to acknowledge valid and invalid digit entry.
Options with Database Speakback include rotations, which distribute calls evenly among several locations,
such as when several locations exist within the same zip code. An alternat ive is multiple speakback, which
allows your application to provide up to five (5) locations or options to a caller on a single call.
Features equivalent to the aforementioned will be available to individuals who are deaf, hard of hearing or
have speech disabilities ASCII/TTY and Baudot code formats. The ASCII/TTY and Baudot code will be
supported by users calling a separate toll-free number than the voice toll free number.
G.11 Percentage Routing
This feature permits calls to be distributed between two or more agency subscriber locations and/or service
groups based on an agency subscriber’s specified percentage distribution from zero percent to 100 percent
in one percent increments.
Sprint’s Call Allocation toll-free feature permits the Government to distribute incoming call attempts for a
single toll-free number to alternative locations, agents, or groups on a percentage basis. The Government
may define up to 100 locations for each toll-free number. The actual distribution is a percentage specified
by the Government (in increments of 1 percent and the sum must equal 100 percent). The purpose of this
feature is to match call volumes to call handling capacity.
By balancing traffic across multiple centers, the Government can make more effective use of pers onnel and
G.12 NPA/NXX Routing
This feature permits calls originating from within agency subscriber-selected geographic areas, defined by
one or more NPAs and/or NPA/NXX combinations, to be routed to an agency subscriber specified location.
Where NPA/NXX is not available, calls can be routed to an agency defined default location.
Sprint’s Area Code Routing feature permits routing calls for a single toll-free number to different centers or
trunk groups based upon the caller’s area code. For a given toll-free number, each area code can have a
Sprint’s FTS2001 Ready Reference Guide Page 3-20
designated Government destination or be blocked. Usually Area Code Routing is used to provide
geographic routing to the nearest Government site.
The Government may also choose to assign area code groups that represent marketing or service regions.
Eligible originating area codes include the United States, Puerto Rico, U.S. Virgin Islands, and Canada.
Area Code Routing can also apply to all International Toll-Free Service calls.
An extension of Area Code Routing, Area Code/Exchange (NPA/NXX) Routing permits the Government to
route calls for a single toll-free number to different centers or trunk groups based upon the caller’s area code
and local exchange, which the Government has defined. If the NPA-NXX is not in the list for special routing,
it can be routed to the default location.
G.13 ANI-Based Routing
This feature permits calls to be routed based on the full ANI of the callers. Default routing defined by the
subscribing agency is used if ANI is not available.
Sprint’s Enhanced Services platform supports routing of calls based on the full 10-digit length (ANI) of the
calling number. Sprint defines a default route if the ANI is unavailable, which the subscribing agency must
G.14 Time of Day Routing
This feature permits calls to be routed to different agency-specified locations depending on the time of day.
At least 48 time of day increments are allowed with minimum separation of 15 minutes between time
Time-of-Day Routing permits the Government to change the destination of calls for a single toll-free number
at different times of day. The Government sets up a schedule of different time intervals (15-minute
increments) per day and designates a routing destination for each interval. This schedule applies seven
days a week.
The time intervals defined remain fixed until they are changed or they are preempted by Day -of-Week, Day-
of-Year, or Command Routing. The Government has support for 48 time of day increments, with minimum
separation of 15 minutes between time increments.
Time-of-Day Routing may be used to extend call coverage by routing calls to a 24-hour call center when
other locations are closed. Time-of-Day Routing lets you take advantage of time zone differences, thereby
extending the business day to fully utilize facilities and provide better service as illustrated in Figure 3.2.
Sprint’s FTS2001 Ready Reference Guide Page 3-21
Figure 3.2 Enhanced Routing Features: Time of Day, Day of Week, Day of Year
G.15 Day of Week Routing
This feature permits calls to be routed to different agency specified locations depending on the day of the
week. Day-of-Week Routing permits calls to a single toll-free number to be routed to different destinations
based on the day of the week the call is made. The Government specifies the schedule for these routing
changes. The schedule applies to all weeks of the year.
Day-of-Week Routing can be preempted by Day-of-Year Routing or Command Routing. Call coverage can
be extended by routing weekend calls to a seven-day call center when a customer’s other locations may be
closed. Day-of-Week Routing optimizes resources and allows for better service.
Day-of-Year Routing permits calls placed to a single toll-free number to be routed to multiple service groups
or locations based on the day of the year. The Government can designate over 200 days for special routing.
Call coverage can be extended by routing calls to centers that operate during holidays, or it may be used to
route calls differently during peak seasons.
Sprint’s FTS2001 Ready Reference Guide Page 3-22
G.16 Command Routing
This feature permits an agency subscriber who has subscribed to one or more of the above routing features
to route calls differently (i.e., select a different predefined routing path alternative) on command at any time.
Command Routing also permits the Government to store preplanned alternate routing plans in Sprint’s
network for activation on command. This feature provides flexibility and control over the routing of the
Government’s toll-free traffic. Command Routing is dependent upon one or more of the above features. For
example, under Percentage Routing where the paths of 20 percent, 30 percent, and 50 percent have been
previously defined, the subscribing agency will be able to select on command a path that is different from
the currently active path. The command may be issued from a subscriber’s command terminal (See
Routing Control feature) or orally via call-in through authorized personnel. The routing command shall be
executed within 10 minutes of issuance. Sprint provides adequate security procedures that can be used to
prevent unauthorized activation of this feature. Sprint also supports a minimum of 12 predefined alternative
call routing plans for a subscribing agency. The Government has two means of activating toll -free routing
plans within 5 minutes:
Place a call to Sprint’s Service Management Center (SMC);
Access the CCR feature in Sprint Circuit-Switched Manager..
The Government’s Toll-Free Command Routing plans are prestored in the Sprint network. Sprint can store
up to 99 alternate routes per toll-free number. Command Routing is illustrated in Figure 3.3.
Figure 3.3 Command Routing
When the call is made to the SMC, Sprint will activate a preplanned alternative within 5 minutes from the
time the Government calls and places a valid request. Before an actual change is implemented, the caller
must successfully complete security procedures to prevent unauthorized activation of this feature. A
command can be issued from Sprint’s circuit switched manager console at the agency's location, which will
activate a new route set. This access to the system via dial-in will be password-protected.
G. 17 Network Call Distributor Routing
This feature provides call routing capabilities based on real-time information obtained from the subscribing
agency’s automatic call distributors (ACDs). Sprint polls all of the subscribing agency’s ACDs every 20 to
60 seconds for real-time ACD operating status information to update a call routing processor which uses call
Sprint’s FTS2001 Ready Reference Guide Page 3-23
routing logic/algorithms that have been predefined by the agency to determine the best location to terminate
the inbound call.
Real-time ACD operating status reflects the agency’s current call center operating condition. The call
routing processor containing the call routing logic/algorithms is able to use, in subscribing agency-defined
combinations, all real-time operating status information collected from the agency’s ACDs.
Sprint will poll the ACD’s for the following:
Number of incoming trunks
Number of incoming trunks available to receive a call
Number of calls in queue
Average delay in queue
Number of answering agents logged on
Number of answering agents unavailable to answer a call (e.g., engaged in after-call wrap-
Number of answering agents available to answer a call
Number of answering agents available to answer a call by skill group
Longest available answering agent
Average speed of answer
Average call handling time (includes agent talk time and after-call wrap-up work)
Number of calls abandoned
Average time to abandonment
Network information that will also be available to the Sprint call routing processor:
The dialed toll-free number
The caller’s originating 10 digit number
The caller’s entered digits
Sprint provides call routing logic/algorithms as follows:
Routing to the most idle answering agent
Routing to the most idle answering agent by skill group
Routing based upon expected wait times
Routing based upon least cost.
Sprint’s system approach is capable of processing up to 100 incoming calls per second per toll -free number,
without any degradation in performance. Sprint’s call routing processor will not be unavailable for more than
one second at a time, and will not be unavailable for more than two seconds in any hour, and will not lose
Sprint permits the call routing processor up to 250 milliseconds from receipt of a call query to respond with
the destination (or next node). In the event that the 250 milliseconds is exceeded, the call processor will
route the call using a default routing plan previously defined by the subscribing agency.
Sprint’s FTS2001 Ready Reference Guide Page 3-24
Sprint provides all software and hardware necessary for subscriber agency access, via a graphical user
interface, to the call routing processor to permit agency definition of the call routing logic/ algorithms. The
subscribing agency is responsible for providing telecommunication connections to the Sprint system.
The feature is offered in two versions:
Sprint-provided and Sprint-based - All necessary software and hardware required for the
provision of this feature (e.g., call routing processor, but not the ACD) is provided by Sprint
and housed (i.e., physically located) within Sprint’s network.
Sprint-provided and agency-based - All necessary software and hardware required for the
provision of this feature (e.g., call routing processor, but not the ACD) is provided by Sprint
and housed at the subscribing agency’s designated location.
When housed at the agency’s location, Sprint permits the ability to incorporate a look -up from a subscribing
agency database external to the call routing processor using IBM O/S 390 SNA LU6.2 (APPC), TCP/IP, or
UDP at the agency’s discretion.
Sprint provides network call routing capabilities based on real-time information obtained from the subscribing
agency’s automatic call distributors. Sprint polls all of the subscribing agency’s ACDs every 20 to 60
seconds for real-time ACD operating status information to update a call routing processor. Sprint uses call
routing logic/algorithms that have been predefined by the agency, to determine the best location to term inate
the inbound call.
G. 18 Agency Based Routing Database
This feature, available 3Q99, permits queries to a subscribing agency provided call routing processor which
allows call-by-call routing based upon information returned from the agency’s call routing processor. Sprint
provides a call-by-call query to a subscribing agency-provided call routing processor housed at the
subscribing agency’s location. The query contains:
The dialed toll-free number
The caller’s originating 10-digit number
The caller’s entered digits
When queried by the Sprint SCP, the agencies call routing processor returns a destination (or next node)
instruction along with (at the agency’s discretion) an identification number for the call to be transported by
Sprint with the call. Sprint permits a minimum of 250 milliseconds from agency receipt of the query for the
agency’s call routing processor to return a routing instruction to the Sprint SCP. If the agency’s routing
processor does not respond to the network query in 250 millisec onds, an agency defined default routing
shall be used.
Sprint’s SCP is capable of processing up to 100 call inquiries per second per toll -free number without any
degradation in performance. Degradation means failure of the call routing processor to return the correct
routing response more than one time per every 100,000 incoming calls.
The agency’s routing processor is connected to the Sprint SCP network by dedicated access. The agency
is responsible for providing, (3) 56kps private lines to the Sprint sy stem. Sprint is responsible for providing
any communications software necessary for the connection. If the subscribing agency is using multiple call
routing processors, Sprint will provide a query to the appropriate call routing processor as mutually agreed
upon by the subscribing agency and Sprint.
H. 900 Service
Sprint’s FTS2001 Ready Reference Guide Page 3-25
The 900 service, in conjunction with Sprint’s Enhanced Services platform, will allow the public to be
connected from off-net locations to predesignated users and information-providing systems located at
Government designated location(s), to receive information provided by prerecorded messages and in
combination with voice response systems or answering agents. Sprint’s 900 services comply with all
Bellcore and ANSI standards, primarily Bellcore’s BOC Notes on the LEC Networks, and ANSI ISDN and
SS7 standards. 900 service is available only in the United States.
The caller dials a number in the format 1-9XX-NXX-XXXX and the call is routed to Sprint’s Enhanced Services
Platform. Using Sprint’s 900 service, interstate, intrastate and international calls can be completed on the
same line. Single-line as well as single-number convenience eliminates caller confusion and saves the cost
of additional lines.
Sprint will support several formats of information from the call handling equipment:
Passive (e.g., caller listens to pre-recorded message)
Interactive (e.g., caller interacts with message via menu of options, with selections made
by pressing designated numbers on a DTMF telephone)
Opinion polls (e.g., call counters for a basic yes or no in response to a question)
Database access (from callers).
Sprint will provide dedicated and switched access connections for the 900 service calls into the SDP.
Access connections will connect the terminating POP with t he 900 services dedicated on-net terminating
locations. Terminating access for Sprint’s 900 services will be delivered directly to the user’s terminal
equipment including but not limited to the following types:
multi-line key telephone systems;
electromechanical, analog, and digital PBXs;
data circuit terminating equipment (9.6 kb/s using International Telegraph and Telephone
Consultative Committee [CCITT] V.32 modem and 28.8 kb/s using CCITT V.34 modem);
CCITT Group I, II, and III FAX apparatus;
Automated Call Distributors (ACDs);
automated call-handling equipment (e.g., interactive voice response/transaction processing
systems) for providing opinion polling; and
database access and any other equipment typically found or proposed for use on user
premises for connection to public and private switched voice networks.
Sprint does not currently offer switched termination of calls on 900 service. Sprint will support the User-To-
Network interfaces for 900 service as indicated in Table 3.4.
UNI Interface Type Payload Data Rate or Signaling Type
Type Bandw idth
1 Analog Line: Tw o-Wire 4 kHz Bandw idth Line - Loop Signaling
2 Analog Line: Four-Wire 4 kHz Bandw idth Line - Loop Signaling
3 Analog trunk: Tw o-Wire 4 kHz Bandw idth Trunk - Loop Signaling (loop/ground start)
4 Analog Trunk: Four-Wire 4 kHz Bandw idth Trunk - E&M Signaling
5 Digital Trunk: T1 Up to 1.536 Mb/s T1 Robbed-Bit Signaling
Sprint’s FTS2001 Ready Reference Guide Page 3-26
UNI Interface Type Payload Data Rate or Signaling Type
Type Bandw idth
6 Digital Trunk: ISDN PRI Up to 1.536 Mb/s ITU-TSS Q.931
(T Reference Point)
7 T3 Channelized Up to 43.008 Mb/s SS7, T1 Robbed-Bit Signaling
Table 3.4 900 Service Interfaces
Sprint will accommodate 900 portability when it becomes commercially available. Sprint's 900 service will
block all 900 service calls from locations that are unbillable (e.g., pay phones and cellular phones for which
ANI is not available).
Sprint will provide dedicated and switched service connections for the 900 service calls into the SDP.
Access connections will connect the terminating POP with the 900 service’s dedicated on-net terminating
Sprint will offer network intercept messages, which will alert the calling party if there is a problem. At a
minimum, the caller will be alerted via a fast busy signal, if there is network congestion, or a slow pulse
busy if the egress circuit is full or in failure. Sprint also has voice intercept messages, which will alert the
end user that their call is encountering difficulty, and automatically identify the location of the call (“Your call
cannot be completed as dialed, please hang up and try again later, Switch 230.”)
As the responsible organization, Sprint will assume overall responsibility for the assignment, provisioning,
testing, and maintenance of all of the Government agency’s 900 services. The duties of the responsible
organization require Sprint to ensure that all records are loaded, maintained, and updated in the SMS/900
database on behalf of the Government agencies in a timely and accurate manner. In addition, S print will
become the primary point of contact for trouble reporting and resolution. The responsible organization
functionality is seen as a natural extension of current customer service provided by Sprint.
Inform ation Elem ent
Standard Inform ation Title of the report
Date of the report
Period covered by the report
Name of the subscribing agency
900 Num ber Minim um Number of calls from each area code that dialed the 900 number (i.e., call
Inform ation attempts)
Number of calls that encounter a busy signal (i.e., that are blocked):
In Sprint’s netw ork
At the user’s terminating access
Number of calls offered to the user’s terminating access (i.e., egress trunk
Number of calls received at each user’s terminating access
900 Num ber Minim um (10) Number of received calls at each user’s terminating access that resulted in
Inform ation successful answ erback supervision
(11) Average duration of calls answ ered at each user’s terminating access
(12) Average duration of all calls answ ered for a given 900 number at all users
terminating access serving the 900 number
900 num ber utilizing (13) Number of calls offered to the IA/RA
Interactive (14) Number of calls completed (i.e., successfully accessing) to the IA/RA
Announcem ent/Response (15) Number and percentage of calls selecting each option
Arrangem ent (IA/RA) (16) Average duration of calls selecting each option
Minim um Inform ation. (17) Number and percentage of calls completed to the IA/RA but abandoned.
Sprint’s FTS2001 Ready Reference Guide Page 3-27
Inform ation Elem ent
900 num ber utilizing (18) Number of calls offered to the announcement
Term inating Announcem ent (19) Average duration of calls to each announcement
Announcem ents Minim um
Table 3.5 - 900 Service - Call Status Report
I. Internal Agency Accounting Codes
For calls involving an FTS2001 Calling Card or originating station with a special COS, Sprint will provide the
capability to enter additional digits to identify internal agency accounting codes for the call.
Call Detail Reporting (CDR) will reflect all relevant data on the call, including internal agency accounting
code digits, which will be charged to the authorization code rather than to the originating station.
Accounting codes enable you to allocate and track calls by division, individual, or any other category
desired. Accounting codes are available from on-net switched and dedicated locations, as well as on VPN
Accounting codes are always entered after the dialed number using 8 digits in length when calling from
dedicated trunks. They can be validated or unvalidated.
Basic Account Codes are not validated (agencies define the length of the code).
Advanced Accounting Codes require a specific code be dialed for the call to be processed
(agencies define the length of the code and the exact codes to be used).
Global VPN will offer a 3 digit accounting code.
J. Automated Verification of Authorization Code
Authorization codes are assigned to an individual to provide increased security, usage control and they can
be customized. Authorization codes can be entered before or after the dialed number and are always
validated. When the user enters an authorization code, Sprint will verify the authorization code prior to
service without involving an operator. Codes may be up to five digits and more than one location on a VPN
can accept the same authorization codes. Authorization codes are available only from dedicated on-net
K. Suppression of Calling Number Delivery
Sprint’s suppression of calling number delivery is controlled by manual insertion of suppression in Sprint’s
database. Each ANI which needs to be suppressed must be given to Sprint for incorporation. This applies
to trunk groups, dedicated location ANIs, switched access locations or calling card services.
Sprint’s FTS2001 Ready Reference Guide Page 3-28
3.1.2 Circuit Switched Data Service (CSDS)
Circuit Switched Data Service Description
The following differentiators illustrate some of the advantages Sprint’s Circuit Switched Data Service (CSDS)
offer the Government:
Only Sprint provides full differentiation between ISDN voice and data calls on one,
Sprint’s CSDS is provided over the most reliable network in the industry.
Sprints CSDS received the highest scores taking the top spot across the entire CSDS
category in Data Communications magazine’s 1997 annual user’s survey.
Sprint can provide and maintain CPE for the Government for switched access.
Circuit Switched Digital Services will enable end-users to dial-up 56 or 64 kbps increments of digital
bandwidth in addition to voice. CSDS is available for both outbound as well as toll-free service.
Sprint’s Circuit Switched Digital Services are preferred by customers for their:
Superior Network Platform
Circuit Switched Digital Services are affordable because they are measured and timed services. The
Government pays only for what it uses; it has complete cost control. CSDS provides efficiency by being
available in either 56 or 64 Kbps increments of digital protocol-insensitive, bandwidth, so it is perfect for
transporting any type of data as well as voice. CSDS is flexible, because calls are set up in the same way
as analog voice services. The Government will have the advantage of saving time and money when using
Sprint’s CSDS. When operating videoconferencing (VTC) facilities, transferring/sharing data between
computers, or making a basic voice call, CSDS can provide an efficient transport method, often more
efficient than traditional private lines, which can be an expensive solution unless point -to-point usage is high.
CSDS is often more efficient for small users, or for users who need connectivity with several points with
relatively light usage.
The two most well known features of CSDS are:
It functions like a private line when the connection is established
The call is set up and billed like a normal telephone call.
So, when usage requirements, network configuration, and bandwidth requirements are analyzed, CSDS can
be a very cost-effective service.
CSDS offers switched callers true digital communications in increments of 56Kbps or 64 Kbps, depending
on the type of access selected. The Government will have the capability to control costs by choosing the
best network configuration, which consists of access and transport. Access facilities can be Sprint -provided
ISDN PRI or T1, LEC-provided ISDN PRI or BRI, or LEC SW56. Sprint’s transport will accommodate the
bandwidth necessary (Nx56/ 64 kbps) for a wide range of applications. If the Government needs more
bandwidth than a single 56/64 Kbps call, the Government can use a variet y of Sprint CPE. ISDN terminal
adapters/NT support BRI transmission, while Sprint’s inverse multiplexers can be used to aggregate
channels and dial up Nx56/64 kbps bandwidth up to, or greater than, a full T1.
Sprint’s FTS2001 Ready Reference Guide Page 3-29
Circuit Switched Digital Services features and benefits include:
High-speed digital connectivity that provides accurate data and voice transmission and
minimizes minutes of usage
Easy internal cost management
Cost control enhanced by the use of accounting codes for efficient alloc ation of costs and
bill back capabilities
LEC SW56 and LEC BRI service that provides switched access at reasonable costs.
Maximum application flexibility.
Sprint will meet the Government’s CSDS access requirements by providing a synchronous, fully duplex,
totally digital, SDP-to-LEC POP, which services data rates up to DS3, including integral multiples of DS0 or
DS1 data rates to on-net and off-net locations. Sprint will support the requirements for calls that terminate at
off-net locations. The bandwidth requested by the originating on-net location will be limited to the bandwidth
limitations in the PSN between the terminating POP and the terminating location. Figure 3-5 illustrates the
architectural connection between a LEC and Sprint when Sprint has been selected as the interexchange
Figure 3.5 - Sprint /LEC Architecture Connection
Sprint will provide the Government with CSDS that meets the ANSI X3.189, ITU E.721, and all applicable
Bellcore and ANSI standards for digital transmission including SONET; and ITU-TSS and EIA standards for
Data Terminal Equipment (DTE) interfaces.
Sprint will provide dedicated and switched originating and/or terminating access connections for CSDS calls.
Originating access connections will connect CSDS on-net originating locations with the associated POPs.
Terminating access connections will connect the terminating POPs with CSDS on-net terminating locations.
Sprint’s FTS2001 Ready Reference Guide Page 3-30
Sprint will provide CSDS access directly to the user’s terminal equipment, including but not limited to the
following types: DTE (e.g., workstation, host computer, PC, video codec, Group 4 FAX, and other
communicating office equipment, digital PBX or intelligent multiplexer.
Sprint will provide network-derived clocking to the DTE or PBX/multiplexer (MUX) at the SDP. Once a call
has been established, all bit sequences transmitted by the DTE will be transported as data/bit transparent,
maintaining data/bit sequence integrity.
3.2 Switched Data Service
Sprint is a leader in providing data communications services to companies and Government agencies
worldwide. This leadership began over 25 years ago with packet switching services, and has steadily evolved
through Frame Relay and into the Internet Protocol and Asynchronous Transfer Mode (ATM) services which
lead the industry today. The Government has experienced the benefits of efficient use of resources,
economy of procurement, a common security infrastructure, and a common platform to support cross -
agency applications such as E-Mail and electronic commerce under the FTS2000 contract with Sprint.
Sprint's Switched Data services will continue to provide expanded benefits under the FTS2001 services
being described in this section.
3.2.1 Packet Switched Services (PSS)
Sprint provides the world’s largest Packet Switched Service (PSS). Sprint's FTS2001 X.25 will continue to
provide the Government with an extremely cost effective, reliable, and flexible method of connecting
geographically dispersed locations.
184.108.40.206 Domestic and International Service Coverage
Sprint’s PSS is accessible from over 500 locations domestically and more than 300 locations
internationally. Extensive local coverage provides end users a local phone number to access the network
regardless of where they are located. Multiple dial access s peeds from 300 bps to 14.4 kbps are available.
The asynchronous dial facilities provide advanced speeds, error correction, and data compression
technologies designed into our access rotaries.
Using a terminal, PC, or host computer equipped with an asynchronous modem, a user dials the closest
local access center, establishes a connection with the data network, and then sends and receives data with
other devices connected to the network. For remote locations, a toll free dial-in service offers ubiquitous
coverage of the United States. The toll free dial-in service can also provide users with their own personalized
toll-free number to access the X.25 network from every local exchange in the continental United States and
Alaska and Hawaii which supports 800 numbers. Thus, users are always within reach of the network.
Access to foreign networks is available from over 100 countries worldwide. These same features are
available when dialing an X.25 node from an international location, as well.
Sprint’s FTS2001 Ready Reference Guide Page 3-31
220.127.116.11 Packet Switched Service Access Requirements
Sprint's PSS will provide the Government a packet-switched, connection-oriented, data transmission service
at data rates up to DSO. In addition, Sprints service is based on the International Telecommunication
Standards (ITU)-TSS X.25 protocol, which allows Sprint to offer even higher data rates up to 256 Kbps.
Sprint will provide dedicated access and internetworked originating and/or terminating access connections
for PSS calls. Originating access connections will connect PSS on-net originating locations with the
associated POP. Terminating access connections will connect the terminating POP with PSS on -net
Sprint's PSS access will be delivered directly to the users terminal equipment. Sprint’s PSS will support
packet-mode DTEs or non-packet mode DTEs via an X.25 Packet Assembler/Disassembler (PAD), capable
interfacing between the non-packet DTE and the network. Devices such as PBXs, channel banks, routers,
and multiplexers will be supported on the network. Multiprotocol environments are also supported, including
asynchronous ASCII, IBM BSC, IBM SDLC, and Unisys Poll Select protocols, through the use of PAD
devices, capable of encapsulating the non-X.25 protocol into an X.25 packet.
18.104.22.168 Additional Capabilities
Sprint will also provide internetworked access arrangements and support the following enhanced PSS
Sprint’s PSS will provide the capability to send and receive data by setting up Permanent
Virtual Circuits (PVCs) and Switched Virtual Circuits (SVCs) via an X.25 Packet
Assembler/Disassembler (PAD) hardware or software located at the Government’s Service
Delivery Point (SDP). PAD functionality can be provided by a dedicated PAD device or by
software running on a Personal Computer (PC). The PAD hardware/software provides the
interface between a Data Terminal Equipment (DTE) and the X.25 network as defined in
the ITU-TSS Recommendations X.3, X.28, and X.29.
Sprint developed the X.25 protocol standards in conjunction with the CCITT, now known as
the ITU international standards setting organization. Within the standards are set forth the
use of ITU-TSS X.121 numbering plan as the standard for network addressing. Sprint will
support the X.121 numbering plan and utilizes the numbering plan internally within and to
all DTE devices connected to the network.
The X.25 network Access Switches will fully support PSS fully supports all features and
capabilities, known as X.25 User Facilities, on a Virtual Circuit, as specified in FIPS -PUB
100-1. Facilities for a Virtual Circuit may be established by several methods.
Facilities may be subscribed to on a per call basis and are established between the
calling DTE and the X.25 Access Switch within the network during the X.25 call setup
Facilities may be pre-subscribed by hard-coding the Facility at the X.25 Access Switch.
Facilities may be negotiated between the two end DTE devices during the call setup
Sprint’s FTS2001 Ready Reference Guide Page 3-32
3.2.2 Frame Relay Service (FRS)
Sprint's Frame Relay Service (FRS) is the flagship data product for commercial and Government customers
today. The network is a multiprotocol packet-based data communication network providing high-speed,
protocol-transparent switched connectivity. The network architecture is engineered for high performance,
flexibility, and reliability. As one of the world’s largest data network providers and with over 20 years of
experience, Sprint is well positioned to provide the Government with reliable worldwide telecommunications.
The latest technological developments are incorporated into the design of Sprint’s core infrastructure and
offered as enhanced services to customers including the Government Agencies. Sprint’s core infrastructure
is based on a 100 percent digital fiber optic network with a SONET transport infrastructure, and an ATM
22.214.171.124 Frame Relay Service Access Requirements
Sprint’s FRS network is a frame-switched, connection-oriented, data communications network providing
protocol transparent connectivity for LANs or SNA networks. The Frame Relay Service for FTS2001 will
provide the data transmission service at data rates up to DS-3. Access rates up to DS-3 are available.
The frame relay network will support a variety of frame sizes including 64, 128, 256, 512, 1024, 2048, and
4096 byte frame sizes. Committed Information Rate (CIR) on Sprint’s FRS will be provided from 0 to 1024
Kbps. For ports above 1536 Kbps, PVCs up to 4,096 Kbps are available. CIR is assigned on a PVC basis
and will fall back to the smaller of the subscribed CIR value on a point-to-point connection provided by the
PVC. Both LAN and SNA PVCs are supported.
Sprint-provided FRS access connections will connect FRS on-net originating locations and associated POP
with switches that will provide dedicated access arrangements for terminating and originating frame relay
virtual circuits. These switches are directly connected to POPs that support terminating and originating
Terminating FRS access connections will connect FRS on-net terminating locations and associated POP
with switches that will provide dedicated and optionally internetworked access arrangements for terminating
and originating frame relay virtual circuits. These switches are directly connected to POPs that support
terminating and originating arrangements.
Sprint will deliver FRS access, at the SDP, directly to the user's terminal equipment including intelligent
multiplexing/switching devices, Local Area Network (LAN) routers, and DTE host computers. The
Government can supply and maintain the frame relay capable device or Sprint can offer value added services
with FRS which includes complete management of the frame relay network, including the FRAD or Router,
called Managed FRAD Services and Managed Network Services (MNS), respectively. Sprint’s FRS will
support non-frame protocol and non-frame capable devices such as asynchronous ASCII, IBM BSC, IBM
SNA/SDLC, Unisys Poll/Select, and IEEE 802 LAN via routers or FRADS at the SDP.
The managed network solution consists of hardware, software, transmission services, and comprehensive
design and management services. A global managed network, implemented as a logical subnetwork which
shares Sprint’s fundamental transmission infrastructure, is composed of:
A network of FRADs or routers that are Sprint-provided, customer-provided, or a mixture of both.
Sprint-provided access and interconnecting paths linking all elements of the network.
Sprint-provided network design including addressing, namespace plan, routing protocol, customer
filtering and traffic prioritization.
Sprint’s FTS2001 Ready Reference Guide Page 3-33
Comprehensive management services that include 24 hours a day, 7 days a week, real -time network
monitoring using a dedicated management link, fault management, configuration management, software
management, performance management and monthly service reviews.
Multi-point connections will be supported on FRS by establishing multiple PVCs. A FRAD or router device
will be required if the SDP does not support frame relay capable device. The CIR will fall back to the
smallest of the subscribed value of all of the connected points for the duration of the call connection.
One of the key differentiators of Sprint’s frame relay offering is that our network instantaneously allocates
bandwidth when users’ applications burst up to their access channel rates. Sprint’s approach results in
consistently high throughput and minimal delay for all user data.
Sprint switches employ a unique “fast forward” bandwidth management technique in allocating trunk
capacity. This technique allows Sprint to offer significant performance advantages because our switches
allocate bandwidth instantaneously and fast forward all user data across the network as rapidly as possible.
Our network is engineered and monitored to assure sufficient capacity for these data bursts. The bottom
line impact is better performance and lower network delay for all users. This is in contrast to some other
implementations that support a graduate increase in capacity allocation above CIR, even when network
capacity is available.
Sprint’s FRS dedicated access implementation utilizes standard transmission framing formats, such as
channelized T1 with ESF framing, and will not add overhead information at the physical layer that can
potentially add transmission delay at the access. Therefore, the delay on dedicated access for FRS will not
exceed the delay caused by the access line speed. Sprint’s FRS access availability will be at least 99.8
126.96.36.199 Optimizing Cost Effectiveness
Sprint’s FRS provides dedicated and circuit switched access to the network via FRS POPs located
throughout the US. For dedicated or circuit switched access a CSU/DSU or ISDN modem device is required
at the SDP. As mentioned earlier a FRAD or router is required at the SDP to support non-frame relay
capable devices. The following data rates will be supported on Sprint’s FRS:
56/64 kbps to T1 – requires a CSU/DSU at the SDP
Sprint FRS will support frame relay protocol and Sprint’s FRS will support non-frame relay protocols such as
Asynchronous ASCII, IBM BSC, IBM SNA/SDLC, Unisys Poll/Select, IP, or IEEE 802 LAN protocols
through the use of a router or FRAD at the SDP.
3.2.3 Internet Protocol Service (IPS)
Sprint is currently the largest provider of Internet services in the world and has been instrumental in the
Internet’s development from the beginning. Since 1991, Sprint has served the U.S. National Science
Foundation (NSF) as its International Connections Manager, responsible for implementing and operating a
TCP/IP-based router network service that connected the U.S.-based NSFnet with research and education
networks overseas. Still in operation today, Sprint’s international network has joined the international
Sprint’s FTS2001 Ready Reference Guide Page 3-34
network of Global One to include Australia, Belgium, Brazil, Denmark, France, Guam, Hong Kong, Ireland,
Italy, Japan, Jordan, Luxembourg, Netherlands, Norway, Portugal, Russia, South Africa, Spain, Sweden,
Switzerland, and United Kingdom.
Sprint’s suite of Internet Protocol (IP) based services provides the Government global connectivity of LANs,
hosts, and remote users. These services support all the Internet Protocol Internetworking Service (IPS)
requirements including dedicated and modem dial-in access to the global internet, Virtual Private Networks
(VPN) or Extranets, and firewall security services. Sprint’s suite of IP Services is comprised of:
Internet Service – Provides access to the global Internet
Intranet Service – Establishes Virtual Private Networks (VPNs) or Extranets
Security Services – Provides comprehensive firewall security services
188.8.131.52 Sprint’s Internet Service
Sprint’s Internet Service offered under FTS2001 will provide access to the global internet with a high speed
IP over SONET, router based infrastructure that supports a significant portion of the global internet traffic.
Sprint’s Internet Service network has nodes located throughout the United States and connects to all global
internet exchange points, called Network Access Points (NAPs).
The network architecture for Sprint’s Internet Service network is two tiered, with an Access Layer and
Transport Layer. The Access Layer provides users access to the global internet, through Dedicated Access
Facilities (DAF) ranging from 56/64 kbps to OC-12 (622 Mbps) data rates. The Transport Layer is a high
speed SONET backbone infrastructure that interconnects all Access Layer nodes and transports traffic
across the Internet Service network. The Access Layer consists of routers, called Access Concentration
Routers (ACR), that provide DAF connectivity between the user and the network. The ACRs are linked to
the backbone, or the Transport Layer, with multiple OC3 links to multiple backbone node giga-switch
The Transport Layer giga-switch routers in the backbone are interconnected by Sprint’s SONET ring
network. The links between Transport Layer nodes are SONET OC3 or OC12 rings. Therefore, with Sprint’s
implementation of SONET technology, the network is able to route around failures almost instantaneously to
provide superior survivability and reliability.
184.108.40.206 Sprint’s Intranet Service
The Intranet Service is Sprint’s unique solution to establishing VPNs or Extranets for information sensitive
and mission critical IP applications. Furthermore, with Sprint’s IP Services a user can connect to a hos t or
LAN that is attached to the global internet or to the Government’s VPN via a local or toll free telephone
number from anywhere in the continental United States and Canada.
Sprint’s Intranet Services network is physically separate from the global internet providing remote dial-in
connectivity for mobile users and VPN services with enhanced security, reliability, and performance. The
architecture of this network is similar to the Internet Service network with two tiers called the Access Layer
and the Transport Layer. The Access Layer provides dial-in and dedicated access to the Intranet and the
Transport Layer establishes the core, or backbone infrastructure of this network.
The Intranet dial-in facilities allow users to dial-in within the continental United Sates to access a host or
LAN connected to the global internet, Sprint’s Intranet, and Sprint’s frame relay network. A user with a PC
Sprint’s FTS2001 Ready Reference Guide Page 3-35
and a modem can dial a local ten-digit number, toll free number, or ISDN BRI connection, and establish a
PPP connection to an Intranet dial-in facility. All calls are validated, through an authentication process
consisting of a User ID and Password combination administered by the Intranet Security Server. Once the
call is authenticated and a valid connection is established to the Intranet, the user may access any host or
LAN attached to the Intranet network or the global internet.
Furthermore, the dial-in user is able to access LANs or hosts on the frame relay network through a gateway
that connects the Intranet with the frame relay network. The Intranet dial-in access facility will route all calls
either to the Intranet or the global internet based on the User Name and Password combination. It is the
User Name/Password that identifies a user’s destination as an internet connection or and Intranet
220.127.116.11 Sprint’s Security Services
Recognizing the Government’s concerns for security, Sprint provides a comprehensive security solution that
protects the Government’s computer systems and decreases vulnerability to unauthorized users. In
addition, Sprint’s Security Services includes a complete IP Security Services consisting of design,
implementation, maintenance, and dedicated 7x24 hour security system monitoring.
Sprint’s Security Services consist of the following:
Data Network Security Presentations and Consulting. Sprint’s dedicated data network
security staff, experienced in the technical and investigative aspects of the IP security, are
available to discuss security requirements and issues as well as develop a detailed data
network security design.
24-Hour Investigative and Security Support. Security support is available 24 hours a
day, 7 days a week, to address reported security breaches, attempted breaches, and
other security concerns. A dedicated data network security group is ready to assist at the
Liaison, Law Enforcement, and Prosecution Assistance. Sprint will serve as a liaison
between the Government, other data network providers, and law enforcement agencies,
when appropriate. At the Government’s request, Sprint will provide expert technical
witness services when needed.
Dedicated security support, 24 hours a day, every day. One of Sprint’s experienced
regionally located Security Support Managers may be assigned to assist with security
issues any time of the day.
Access Management Services. Sprint will configure initial basic access lists on all
Sprint provided customer premise routers managed by Sprint. Access lists can be used
as a first line of defense from unauthorized data network traffic from entering or leaving the
FTS2001 network. The level of access list configuration is limited to specific protocols and
provides very basic levels of protection. This technology should be coupled with Sprint’s
other security solutions to provide a full line of defense.
Sprint Managed Security Solutions. Sprint offers a complete line of managed IP
Security Services that include, firewalls, strong authentication, encryption, and VPN
services. The Sprint Managed Security Solution contains the following services:
Sprint’s FTS2001 Ready Reference Guide Page 3-36
Design and Consulting Support – Sprint will work with the Government to identify and
document all network security requirements and concerns. Sprint will then provide a
detailed security design based upon these requirements.
Implementation Support – Sprint will fully install and configure the security systems
identified in the design into the FTS2001 network and provide acceptance testing.
Monitoring & Management – Sprint will provide real-time, proactive monitoring and
management of all security systems 7 x 24 with our dedicated network security
operations group. Sprint will provide real-time notification to the Government of any
system or security issues.
Security Reporting – Sprint will provide monthly security system activity reports which
will provide a detailed listing of all data traffic traversing through the Sprint provided
3.2.4 Asynchronous Transfer Mode Service
Sprint’s ATM service, commercially available since August 1993, provides an economical solution for
customers requiring large bandwidth while offering a smooth migration path for existing services. Sprint’s
early, real-world broadband experience provides us and our customers with a significant competitive
advantage for many years to come. Sprint has implemented more domestic ATM networks than any other
carrier. The Government will benefit from our experience and market leadership as it receives our superior
ATM service for FTS2001's ATM service.
18.104.22.168 Customer Network Management
To provide customers with the service visibility they need to manage their networks, Sprint’s ATM network
will deliver status information to a customer’s SNMP (Simple Network Management Protocol) Network
Management system via ATM Proxy Agent MIBs (Management Information Base).
The proxy agent MIBs will allow Sprint ATM customers to view service affecting data such as the status of
Virtual Paths, Virtual Channels, T3 and ATM layer performance objects and fault information. A built in
firewall will prohibit the end-user from viewing any other end-user's ATM network. The MIBs will be
accessible via 56 Kbps Private Line service from the customer’s premise to the ATM/MS host system. The
customer will have access to the MIB for each ATM switch/mux platform in the network. Access security to
each MIB partition will be provided by the application software checking for the correct SNMP community
name string and IP address. Multiple sites of the same customer may access this partition.
To the ATM network user, the system will appear as a Simple Network Management Protocol (SNMP)
Agent. All identified alarms and event messages will be exported to the customer's MIB, in a near real time
basis. The customer will be able to see the facility performance of their T3 and ATM layers for both ingress
and egress circuits.
Initially, two Network Management services will be available: Fault Management and Performance Plus
Management. Fault Management provides automatic delivery of network alarms or traps associated with a
Performance Plus Management allows the customer system to request configuration,
performance and administration information for their network.
Sprint’s FTS2001 Ready Reference Guide Page 3-37
An integral component considered in the development of the ATM/MS is the support of a
customer accessible SNMP Proxy Agent capable of providing our customers status and
configuration information of their ATM UNI circuits.
Some of the MIB elements available to the Customer are:
Virtual Channel Configuration
Output Virtual Path Identifier (VPI) Unknown VPI/VCI Cells by DS3 port
Output Virtual Channel Identifier (VCI) Creation Time of VP/VC
Transmitted Cells by VPI/VCI Termination Time of VP/VC
Congestion Cells Dropped by VPI/VCI DS3 Red Alarm (loss of signal)
DS3 Port Index DS3 Yellow Alarm
Received Cells by DS3 Port DS3 AIS Alarm
Header Error Cells by DS3 Port DS3 Invalid VPI/VCI Alarm
•Virtual Path Configuration
Output Virtual Path (VPI) Creation Time
Transmitted Cells by VPI Termination Time
Congestion Cells Dropped by VPI DS3 Red Alarm (loss of signal)
DS3 Port Index DS3 Yellow Alarm
Received Cells by DS3 port DS3 AIS Alarm
Header error Cells by DS3 port DS3 invalid VPI/VCI Alarm.
Unknown VP/VCI Cells by DS3 port
The Customer ATM Proxy Agent MIB will be bi-annually enhanced to support new ATM features and
22.214.171.124 Enterprise Network
In order to maintain cost-effectiveness, the Government must constantly explore ways to reduce expenses
while continuing to improve productivity Government customers adopting ATM within their networks may be
broken into three broad profiles, each with their own unique applications and drivers: those requiring new
applications, those experiencing constrained backbone networks, and those looking to form a consolidated
enterprise network. ATM allows consolidation of multiple private and public networks of a large Government
location for cost efficiency, ease of management, and support of new applications. ATM represents the next
A Government agency with a large telecommunications infrastructure legacy that is primarily private, but
includes contracts for public voice and some public data services, would benefit from a move to ATM. The
Government is likely interested in downsizing its telecom department. The current internal user base ranges
from headquarters to hundreds of remote sites. Applications can range from simple voice services to
advanced video and imaging. Data networks include SNA, router, and some public services.
Sprint’s ATMS will support bandwidth-on-demand capability by allocating incremental bandwidth, up to the
Peak Cell Rate (PCR) in response to a users demand for additional bandwidth.
Sprint’s FTS2001 Ready Reference Guide Page 3-38
Sprint’s ATMS will support the following connection types for PVCs:
CBR 64 Kbps to 3 Mbps in 64 Kbps increments
3 Mbps to 126 Mbps in 1 Mb increments
VBR 64 Kbps to 3 Mbps in 64 Kbps increments
3 Mbps to 94 Mbps in 1 Mb increments
UBR 1.5, 3.0, 4.6, 6.1, 7.7, 9.2, 10.8, 12.2, 45, OC-3
Point-to-Point connectivity across our ATM network, will allow dedicated connection between two points.
Each PVC is made up of a series of connected virtual paths (VPs) or virtual channels (VCs). Each VP/VC
has an address of local significance at the ATM User-Network-Interface (UNI). This address is known as the
VPI/VCI address where VPI refers to the virtual path identifier and VCI to the virtual channel identifier in the
ATM addressing field of the 5-byte ATM cell header. VPI/VCIs identify the VPs and VCs that ATM cells will
take as they are routed across the network.
A VC is a connection between two communicating ATM entities. Virtual paths are a group of VCs carried
between two points. While the virtual channels are associated with a VP, they are not unbundled or
processed in any way. The cell sequence of each virtual channel is still preserved through the VP (cells are
delivered in order), and VCs within a VP must all be of the same service category as the VP.
Point-to-Multipoint connectivity across our ATM network, will allow connection of three or more points.
Sprint understands that for point-to-multipoint connections the SCR would fallback to the smallest
subscribed SCR value of all the connected points for the duration of the call/connection. Sprint’s ATMS will
support at least two priority levels for packet Virtual Circuits (VCs). Sprint understands that a higher priority
VC will receive preferential treatment over a lower priority VC in terms of delay and guarantee of delivery
during network congestion.
UNI Type Interface Type Payload Data Rate* Protocol Type**
1 ITU-TSS V.35 Up to 1.536 Mb/s AAL Type 5
2 EIA RS-449 Up to 1.536 Mb/s AAL Type 5
3 EIA RS-530 Up to 1.536 Mb/s AAL Type 5
4 DS1 Up to 1.536 Mb/s AAL Type 1
5 DS1 Up to 1.536 Mb/s AAL Type 5
6 DS3 Up to 43.008 Mb/s AAL Type 1
7 DS3 Up to 43.008 Mb/s AAL Type 5
Sprint’s FTS2001 Ready Reference Guide Page 3-39
UNI Type Interface Type Payload Data Rate* Protocol Type**
8 DS1 Up to 1.536 Mb/s Native Mode
9 DS3 Up to 43.008 Mb/s Native Mode
10 HSSI DS1x2 HSSI
11 HSSI DS1x3 HSSI
12 HSSI DS1x4 HSSI
13 HSSI DS1x5 HSSI
14 HSSI DS1x6 HSSI
15 HSSI DS1x7 HSSI
16 HSSI DS1x8 HSSI
17 HSSI T3 HSSI
18 COAX T3 Native Mode
19 OC-3 155 Mb/s Native Mode
The payload data rate above includes cell overhead.
**When AAL type is specified, the contractor shall provide the ATM adaptation function. For Native Mode, the user
traffic type w ill be AAL Type1 or AAL Type 5.
Table 3.7 User-to-Network Interfaces for Asynchronous Transfer Mode Service
3.3 Dedicated Transmission Service (DTS)
DTS is a non-switched, dedicated transmission path between two or more loc ations which is billed at a fixed
monthly charge. DTS supports voice and data services ranging from low-speed analog to high-speed digital
transmission and video communications.
DTS is available throughout most of the continental United States. Digital access, provided by LECs and
necessary to provision digital DTS, is not universally available in all telephone end offices. Many LECs are
undertaking extensive digital hubbing expansion. DTS is available where digital access lines are
implemented by the LECs. DTS is also available between the United States and International locations.
DTS is available in two configurations, point-to-point connecting two FTS2001 locations or
multipoint/multidrop connecting from three to 99 locations.
3.3.1 Digital Signal Zero Service (DS-O)
DS-0 service provides a 64 Kbps dedicated digital facility for voice or data communications.
DS-0 service options are:
Subrate DS-0 - A single, 4Khz DS-0 circuit operating digitally through the Sprint network.
Clear Channel DS-0 - A digital circuit that transmits at the CCITT international standard
of 64 Kbps.
3.3.2 Digital Data Service (DDS)
Sprint’s FTS2001 Ready Reference Guide Page 3-40
DDS provides dedicated digital facilities capable of supporting synchronous data transmission at speeds
ranging from 9.6 Kbps to 56 Kbps.
DDS service options:
9.6 Kbps Digital access and transport;
56 Kbps Digital access and transport.
3.3.3 Digital Signal One Service (DS-1)
DS-1 service is a 1.544 Mbps full duplex digital signal carried on a T-1 facility. It is the equivalent of 24 DS-0
channels. DS-1 service uses digital access and is most frequently used for high-speed, high-quality voice,
data and video applications.
DS-1 service is ideally suited for applications requiring large volume or high-speed transmissions. It can be
offered in a channelized or unchannelized configuration.
3.3.4 Fractional T-1 Service (FT-1)
Fractional T-1 (FT-1) service is offered as an alternative to a full T-1 facility. FT-1 is made up of a contiguous
set (from two to 12) of 56/64 Kbps time slots transmitting at one of 11 different speeds. FT-1 service uses
SDIS T-1 access and is most frequently used for high-speed, high-quality voice, data and video applications.
FT-1 service offers 112 Kbps and 768 Kbps Digital access and transport.
3.3.5 Digital Signal Three Service (DS-3)
DS-3 service is a 44.736 Mbps full duplex digital signal carried on an unchannelized facility. It is the
equivalent of 672 DS-0 channels. DS-3 service uses digital access and is most frequently used for high-
speed, high-quality voice, data and video applications.
DS-3 service is ideally suited for applications requiring large volume or high-speed transmissions.
3.3.6 NxT-1 Service
NxT-1 service is offered as an alternative to a full T3 facility. NxT-1 aggregates three, four, five, or seven
adjacent T1 channels of 1.544 Mbps. NxT-1 service uses NxT-1 access and is most frequently used for
high-speed, high-quality voice, data and video applications.
NxT-1 service is ideally suited for applications requiring medium volumes or high-speed transmissions.
3.3.7 E1 Service
Sprint’s FTS2001 Ready Reference Guide Page 3-41
E1 service is a 2.048 Mbps full duplex digital signal carried on a single facility. It is the equivalent of 30 DS0
channels. E1 service uses digital access and is most frequently used for high-speed, high-quality voice,
data and video applications.
E1 service is ideally suited for applications requiring large volumes or high-speed transmissions. It can be
offered in a channelized or unchannelized configuration. One end must terminate in the United States.
3.3.8 T-1 Diversity
Diversity may be appropriate when criticality of a facility requires a degree of survivability above that possible
from a single route. Local distribution facilities can be constructed between the user's SDP and the Sprint
point of presence (POP) by the LEC or an Alternate Access Vendor (AAV).
Diversity between DTS routes can be assured within the Sprint network at the DS -1 level. At this time
assured diversity on an individual DS-0 circuit cannot be provided.
3.4 Value-Added Service (VAS)
3.4.1 Video Transmission Service
The infrastructure that currently supports the Sprint Video Service Bureau (VSB) is designed to optimize
efficiencies and provide full multipoint bridging redundancy. The Sprint VSB is a Digital Cros s-Connect
Switch (DCS)-based overlay network that is connected to the Sprint’s robust and all-digital fiber optic wide
area backbone network. Building on this architecture, Sprint provides a wide range of value-added services
to enhance the Government’s videoconferencing experience. The Sprint VSB network is provided over a
feature-rich and flexible videoconference bridging infrastructure.
Co-located with other Sprint transmission facilities at Sprint points -of-presence (POPs) are the DCSs that
are dedicated to supporting point-to-point and multipoint video bridging capabilities. The Government codecs
and channel Service units (CSUs) at user participating locations will be connected to the Sprint video
network via the Local Exchange Carriers’ (LECs) networks and will be cross-connected at the local Sprint
serving POPs to the Sprint VSB in Atlanta, Georgia through the dedicated video DCSs. In Atlanta, the co -
located Monitor Control Unit (MCU) will make the appropriate reservations, plus control, and monitor the
established point-to-point and multipoint video bridges.
In addition, the proposed Sprint VSB solution is built upon a reliable transport infrastructure of Sprint Circuit
Switched Data Services (CSDS) and Dedicated Transmission Services (DTS). Thes e products provide
customers with end-to-end, digital, dedicated, and circuit-switched communications. CSDS and DTS utilize
the full strength of Sprint’s technical and support organizations to ensure consistent, high-quality network
The Sprint Program Management Office (PMO) has access to monthly video utilization charts for inclusion
in the program reviews. The information is provided by video operations staff.
Sprint’s FTS2001 Ready Reference Guide Page 3-42
The Government agency users can also maintain their own conference quality report through Meeting
Manager Plus. Meeting Management Plus is Sprint’s own custom-developed Windows-based software tool
that is used to generate management reports. After the completion of each conference, agency users can
record whether it was successful or unsuccessful and why.
126.96.36.199 Customer Support Operations Center
Sprint’s Customer Support Operations Center (CSOC) is available 24 hours a day, 365 days a year to
provide our customers with a single point-of-contact for technical support.
Although controlling videoconferencing equipment has become easier, there are still occasions when users
require assistance. The CSOC can help in transmitting graphics or configuring a VCR to record or play,
help users understand video technology so they can have a productive meeting, and explain how a
multipoint conference switches or what the best colors are to wear for a videoconference.
CSOC technicians are also involved in conferences with value-added services, such as CODEC conversions
and multipoints. CSOC technicians are assigned to every value-added conference to confirm that all
participating sites connect successfully and to ensure the quality of the conference to all participants.
Sprint also has its own engineering staff to work escalated issues where equipment or networks troubles
cannot be corrected via normal trouble resolution processes. The engineering staff works directly with
engineers at video equipment manufacturers and network equipment manufacturers as well as network
engineers to identify and resolve issues affecting the quality of videoconferences. The engineering staff has
an average of 10 years experience in videoconferencing.
188.8.131.52 Video Features
The proposed solution reflects Sprint’s strong commitment to provide the Government with a
videoconferencing network that meets the following criteria:
Feature-rich, flexible videoconference bridging infrastructure. The proposed solution allows
the Government to respond quickly to changes in the business environment by providing
one of the most comprehensive videoconferencing product portfolios in the industry.
Guaranteed high levels of service and support. Sprint is dedicated to providing proactive,
high quality service and support. Sprint will work with the Government to ensure an
optimized network and continuous support.
Sprint leads the industry with our network technology for videoconferencing. Sprint was the first carrier to
offer carrier-independent conferencing services, allowing connections between sites that may not be able to
dial one another directly. Sprint VTS is the solution that enables other carriers and service bureaus to
eliminate the technology boundaries and connectivity issues that limit communications. Sprint Video
Service Bureau will provide value-added services supporting point-to-point and multipoint video bridging
between FTS2001 on-net and off-net locations via CSDS and DTS.
Sprint’s Video Bureau Service allows the Government to access a full spectrum of conference features for
group and personal conferencing without investing in additional equipment or adding staff. Sprint is capable
of handling same-day, real-time conference requests, as well as scheduling future reservations up to twelve
months in advance.
Sprint’s FTS2001 Ready Reference Guide Page 3-43
Standard features of Sprint’s Video Service Bureau include:
60 plus multi-sites
Continuous presence bridging
T120 data collaboration
Algorithm and Speed Conversions
Network Gateway Connections
Multiple Standards Support
Access to over 15,000 Public and Private Rooms
Coding and video format conversions
3.4.2 Managed Network Services
Managed Network Service is a set of services that when provided in conjunction with FTS2001 transport, will
provide the Government the ability to “outsource” their network management. Sprint’s MNS will provide the
Government with seamless connectivity to all of their network environments, through complete WAN design,
optimization, implementation, and management of the networking solution.
MNS is comprised of four separate products:
MNS for Routers
MNS for ATM
This value-added service does not include applications. This service is the management of transport and
devices located at customer premise.
Sprint’s FTS2001 Ready Reference Guide Page 3-44