Improving Communications & Engagement with Business: The national view Dan Jones Strategy & Communications, CCS Cabinet Office Business Advisory Group on Civil Protection 26 June 2006 Aims • Agreed long term programme of work …To improve two-way communications • Messages & guidance from Govt to business (cascading) • Gaining business view on civil protection issues …To maintain frameworks for engagement • At all levels – national, regional & local …To improve support for businesses • Risk information & planning assumptions • Business continuity guidance • Communication mechanisms for support …To tackle specific issues • Issues where closer engagement between Govt & business would be valuable • Specific risks (e.g. flu pandemic) Key Initiatives • Business Advisory Group on Civil Protection • Launched by Hazel Blears in March 2006…. – Preparing for Emergencies website • What Businesses Can do www.pfe.gov.uk – MI5 – “Protecting Against Terrorism” www.pfe.gov.uk Meeting the need…. • What do businesses want? – Chartered Management Institute Business Continuity Survey May 2006 • Locating information about BCM – “The internet was the most preferred delivery format, picked by 70% of respondents. Just over half (53%) preferred published material, 23% would look for published materials such as handbooks, 20% would want speaker events or seminars, while just 15% looked for benchmarking schemes.” • What type of information? – “Asked what additional information on BCM would be useful, half (50%) of respondents said that guidance on creating a BCP would be helpful. 42% said that case studies would be useful, while 37% would look for information on potential disruptions and 28% would like more information on the business case for BCM.” What’s on there? What can you do to help? • Promoting PfE and Govt guidance for businesses – Cascading within your organisations – Linking to PfE from your websites – Cascading/linking to key publications which promote business continuity – E.g. Pandemic Influenza Checklist for Businesses • Helping with content – Business Continuity Case Studies – Guidance for other businesses Feedback • What do you think of PfE? • Is the content right? • What further information/guidance would you and your members welcome? Other sources of information for business • PfE brings all relevant Govt materials together onto one website. – You will see links to the following….. www.ukresilience.info www.londonprepared.gov.uk www.mi5.gov.uk www.businesslink.gov.uk www.fsc.gov.uk Links to local sources of support & guidance….. Improving Communications & Engagement with Business: The local perspective Dan Greaves Head of Civil Contingencies Act Implementation Team, CCS Cabinet Office Business Advisory Group on Civil Protection 26 June 2006 Civil Contingencies Act • Modern framework for major emergency planning at the local level • Focuses on preparedness of front-line responders: – Clear set of roles and responsibilities – Framework for multi-agency working – Sound basis for performance assessment • “Community resilience” a key theme: – Raising public awareness – Promoting effective business continuity management BCM promotion: rationale • Building “Community resilience” – Helping organisations to help themselves – Reduce economic impact of emergencies – Reduce reliance on public sector bodies • Local engagement because: – Effective delivery of national policy via local partners – We plan for and respond to emergencies locally – Need to reflect local variations (e.g. risk profile, emergency management arrangements) – Building stronger links with the business community Scope of the duty: awareness raising • Must provide generic advice and assistance to the business and voluntary sector communities at large – Light-touch awareness raising duty – Messages: (e.g.) risks, local civil protection arrangements, steps businesses can take – Means of communication: websites, bulletins, public meetings, forums Scope of duty: specific advice • May provide more detailed advice and assistance to individual organisations – Discretionary, not compulsory – Likely to involve: company specific presentations, risk assessment, plan development, exercising, training What does this mean in practice? • Duty came into force on May 15 • Examples of work up and running: – General advice and assistance (Leeds City Centre Network, Berkshire Regional Business Continuity Forum) – Specific advice and assistance (Corporation of London, Norfolk Major Incident Team) • Local authorities progressively rolling out new programmes: – London Prepared – West Yorkshire & North East • Cabinet Office role: – Provided national framework and signposting local advice – Sharing good practice – Ensuring coherence of message and branding We need your assistance • Raising awareness: – Flag the issue up to your members – Draw attention to national and local sources of advice • Engaging with those providing advice locally: – Advice on messages and how to deliver them – Access to networks – Ensuring that doors are open, not shut • Providing feedback on forthcoming national material Is this something you can help with? Would a briefing sheet be helpful? Questions?