How to Start a Wake Up Call Business - Excel

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					Resale Interval Guide
Click on the links below to go to the specific tab:

Residence North
Residence South
Business North
Business South
ISDN North
ISDN South
Centrex North
Centrex South
Migration_Conversions North
Migration_Conversions South
Special Services North
Special Services South
Fast Packet
Change Log
                                                      Resale Standard Intervals
                                                           Verizon North
     Service Request (applies to initial negotiation only)
 Unless otherwise specified below, requests for 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Speci

Unless otherwise noted, cut off time for LSR receipt is 5 PM
Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3

New ("N") Orders include Transfer/Move ("T") orders
                                                                    Residence
Main Line - Premise Visit
1-5 lines
6+ lines
One Main line - Non Premise Visit, cut through yes
1-10 POTS - with connect facilities and/or cut through (all lines
requested must have cut through available for DD)
LSR received before 5 PM
LSR received after 5 PM
Additional lines - N, T and C Orders

1-5 lines


6+ lines
Hunting Rearrangement
1-20 lines
20+ lines or complex
Change Grade of Service
LSR received before 5 PM
LSR received after 5 PM
Telephone Number Changes
LSR received before 12 noon
LSR received after 12 noon
No Access on Original Order
Medical Emergency
Critical Situation
LPIC/PIC Changes - Add, Delete or Change
Features - Add, Change, Delete
Home Voice Mail (Call Answering/Enhanced Services)
LSR received before 12 noon
LSR received after 12 noon




Call Intercept
Ultra Forward (formerly CallAbility)
Remote Call Forwarding
Personal Messenger and Personal Messenger Plus (formerly
Call Mover and Call Mover Plus)
Message Waiting Indicator
Caller ID/CID Deluxe and Call Manager
LSR received before 3PM
LSR received after 3 PM
Voice Dialing
Distinctive Ring (formerly RingMate)
Electronic White Pages
Call Waiting
LSR received before 3PM
LSR received after 3 PM
Call Forwarding
LSR received before 3PM
LSR received after 3 PM
Call Forwarding Busy Line Don't Answer
LSR received before 3PM
LSR received after 3 PM
Call Forwarding Busy Line
LSR received before 3PM
LSR received after 3 PM
Call Forwarding Don't Answer
LSR received before 3PM
LSR received after 3 PM
Multipath Call Forwarding (CT & NY only)
LSR received before 3PM
LSR received after 3 PM
Three-Way Calling
LSR received before 3PM
LSR received after 3 PM
Call Blocking
LSR received before 3PM
LSR received after 3 PM
Anonymous Call Rejection
LSR received before 3PM
LSR received after 3 PM
Call Return
LSR received before 3PM
LSR received after 3 PM
Internet Call Manager (Available in NY 132 LATA and MA; ME,
NH, RI, VT)
Talking Call Waiting (Available in NY 132 LATA and MA; ME,
NH, RI, VT)
LSR received before 3PM
LSR received after 3 PM
Call Trace
LSR received before 3PM
LSR received after 3 PM
Disconnect Features
LSR received before 3PM
LSR received after 3 PM
All Blocking Features
LSR received before 3PM
LSR received after 3 PM
800 ValueFlex
Verizon Calling Card
LSR received before 3PM
LSR received after 3 PM

Directory Assistance Listing Update
Temporary Suspend ("Seasonal")
LSR received before 3PM
LSR received after 3 PM
Deny for Non-payment
Restore


Back to Contents Tab
    Resale Standard Intervals
          Verizon North
                    Due Date Interval to Offer (all intervals are business days)
 lines/circuits or greater for POTS, Centrex and Non-High Cap Special Services
              The time of the Interval starts when Verizon receives an accurate LSR
              from the CLEC
o; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
              * The term "negotiated" refers to the Internal VZ negotiating done within
              various provisioning organizations
           Residence

              Scheduling and Availability Response
              Negotiated*



              Next business day or any day thereafter
              2 business days or any day thereafter

              Scheduling and Availability Response - expedite procedrures to not
              apply to ADL Order
              Requests for 6 lines/circuits or greater for POTS, Centrex and Non-High
              Cap Special Services require a facility availability check to be performed
              before assigning a due date to the order.

              1 business day
              Negotiated*

              Today
              Next business day

              Today
              Next business day
              PON/LSR with new due date
              See Escalation Procedure
              See Escalation Procedure
              Today


              Today by 7PM
              Next business day by 7 PM
              1 business day
              Available in the following LATAs only:
              Available in the following LATAs only: NY (LATA 132), CT (Byram &
              Greenwich) and Upstate NY MA (LATA 126 and 128 with few
              exceptions); ME VT, & NH
              2 business days
              1 business day

              Date of Disconnect
              1 business day on POTS, 3 business days on Centrex
Today
Next business day
3 business days
1 business day
2 business days

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

2 business days


Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day
2 business days
(Issued in name of Reseller Only)
Today
Next business day
2 business days from Service Order Completion (For disposition of the
listing in directory dbase - not the order interval)

Today
Next business day
Same day (no future dates accepted)
Today
                                                         Resale Standard Intervals
                                                              Verizon South
    Service Request (applies to initial negotiation only)

See "-A" procedure for subsequent requests
Unless otherwise noted, cut off time for LSR receipt is 5 PM
Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3


New ("N") Orders include Transfer/Move ("T") orders
                                                                Residence
One Main Line - No cut through
POTS - with Connect Facilities and/or Cut Through* (All lines requested must have Cut Through available for DD)
LSR received before 5 PM
LSR received after 5 PM
2-5 lines - with or without service already existing at
premise
Additional Lines* - N&T: 1-5 lines with or without existing
service on premise


6+ lines
Cheap FX (non-designed MD & VA only)
1-9 lines
10+ lines
Line Changes
Hunting Rearrangement
1-20 lines
20+ lines or complex
POTS regrades
LSR received before 12 Noon
LSR received after 12 Noon
Telephone Number Changes
LSR received before 12 Noon
LSR received after 12 Noon
No Access on Original Order
Before 3 PM
After 3 PM
Medical Emergency
Critical Situation

PIC/LPIC Changes Intra and Inter LATA
Features
Call Gate and Do Not Disturb
LSR received before 5 PM
LSR received after 5 PM
Easy Voice
Ultra Forward
Remote Call Forwarding
Home Voice Mail (MD,VW)
LSR received before 12 Noon
LSR received after 12 Noon
Telephone Protection Plan (DE)
Message Waiting Indicator
Talking Call Waiting (NJ)
LSR received before 3 PM
LSR received after 3 PM




Call Intercept
Distinctive Ring (formerly Identa-Ring)
Caller ID & Deluxe
LSR received before 3 PM
LSR received after 3 PM
Change type of Caller ID Service
LSR received before 3 PM
LSR received after 3 PM
Select Call Forwarding
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding Busy Line Don’t Answer
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding Busy Line
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding Don’t Answer
LSR received before 3 PM
LSR received after 3 PM
Multipath Call Forwarding (NJ Only)
LSR received before 3 PM
LSR received after 3 PM
All Other IQ Services
LSR received before 3 PM
LSR received after 3 PM
Other Requests

Directory Assistance Listing Update
Disconnect of Feature
Party Line (Regrades)
700/900 Block or Toll Block
LSR received before 3 PM
LSR received after 3 PM
Deny for Non-Payment
Temporary Suspend ("Seasonal")
LSR received before 3 PM
LSR received after 3 PM
Restore
LSR received Monday-Friday before 10:30 PM, Saturday &
Sunday before 10 PM
LSR received Monday-Friday after 10:30 PM, Saturday &
Sunday after 10 PM


Back to Contents Tab
        Resale Standard Intervals
              Verizon South
                       Due Date Interval to Offer (all intervals are business days)
            The timing of the interval starts when Verizon receives an accurate LSR from the
            CLEC
            Offered date is in pre-order DDA function
ero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
              * The term "negotiated" refers to the Internal VZ negotiating done within various
              provisioning organizations
                 Residence
              Offer date in preorder DDA function
gh* (All lines requested must have Cut Through available for DD)
              Next business day or any business day thereafter
              2 business days or any business day thereafter
              Standard 5 business day interval or offered date in preorder DDA function
              (whichever is greater). Not to exceed 5 days in NJ
              Scheduling and availability reponse
              Not to exceed 5 business days in NJ
              Requests for 6+ lines/circuits for POTS, Centrex and Non-High Cap Special
              Services require a facility availability check to be performed before a due date
              can be assigned.

             DDA
             Negotiated*


             1 business day
             Negotiated*

             Today
             Next business day

             Today
             Next business day

             2 business days
             3 business days
             See Escalation Procedure
             See Escalation Procedure
             Same day (can take up to 48 hours to complete) or Desired Due Date
             (whichever is greater)


             1 business day
             2 business days
             1 business day
             2 business days
             1 business day

             Today by 7:00 PM
             Next business day by 7:00 PM
1 business day
1 business day

Today
Next business day
1 business day - available in the following LATAs only:
Phila. LATA 228 (Phila Metro Area - 215, 267, 484, 610; includes DE)
PA LATA 226 (Capital; Area Codes: 717, 610 & 814)
PA (LATA 230 Altoona; Area Code: 814)
PA (LATA 232 Northeast; Area Codes:
primarily 570, some 717, 610 & 908)
PA (LATA 234 Pittsburgh; Area Codes: 412 & 724)
Wash. Met. (LATA 236)
NJ (LATAs 220, 222, 224; Area Codes: 201, 609, 732, 856, 908 & 973)
MD (all LATAs; Area Codes: 301, 240, 410 & 443)
VA (Area Codes: 540, 571, 703, 804 & 757)
WV (LATA 256 Clarksburg; LATA 254 Charleston)
1 business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

2 business days from service order completion (For disposition of the listing in
directory database, not the order interval)
Same day
Offered date is in pre-order DDA function

Today
Next business day
Same Day (no Future Dates Accepted)
Today
Next business day


Same day
Next day restore (can be any day of the week, including Saturdays, Sundays and
Holidays)
                                                         Resale Standard Intervals
                                                              Verizon North
         Service Request (applies to initial negotiation only)
 #Unless otherwise specified below, requests for 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Spe
             Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day
Unless otherwise noted, Intervals shown for Entire Vz North

New ("N") Orders include Transfer/Move ("T") orders
                                                             Business
Inward POTS (Main and/or additional lines with or without premises visit) - Manhatten/MidState
1-5 lines
6-10 lines (Manhattan/Mid State)
11-20 lines (Manhattan/Mid State)
20+ lines
Inward POTS (Main and/or additional lines with or without premises visit) - VZ-NE
1-5 lines
6-10 lines
11-20 lines
20+ lines
Regrades
Changes in Class of Service
LSR received before 5 PM
LSR received after 5 PM
Telephone Number Changes
LSR received before 12 noon
LSR received after 12 noon
Gold Number Service
LSR received before 12 noon
LSR received after 12 noon
Temporary Suspend ("Seasonal")
LSR received before 3 PM
LSR received after 3 PM
Features/Services (Add, Delete or Change)
Call Answering
Calling Advantage
Paging Notification
Wake-Up Call
Reminder Call
Call Waiting
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding Busy Line Don't Answer
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding Busy Line
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding Don't Answer
LSR received before 3 PM
LSR received after 3 PM
Message Waiting Indicator
POTS
Centrex
Multi Path Call Forwarding (CT & NY Only)
LSR received before 3 PM
LSR received after 3 PM
Three-Way Calling
LSR received before 3 PM
LSR received after 3 PM
Speed Dialing 8 and 30/Speed Dialing
LSR received before 3 PM
LSR received after 3 PM
Remote Call Forwarding
Callability/Ultra Forward
Call Mover/Personal Messenger
Call Mover Plus/Personal Mover Plus


Voice Messaging Services
Change line:
Loop Start to Ground Start
Ground Start to Loop Start
If 5E Switch (verify w/installation if dispatch required: e.g., lightspan or
pair gain)
800 Value Flex

If no IC Carrier involved
If IC Carrier involved
Phonesmart Services
Call Blocking
LSR received before 3 PM
LSR received after 3 PM
Anonymous Call Rejection
LSR received before 3 PM
LSR received after 3 PM
Call Return
LSR received before 3 PM
LSR received after 3 PM
Call Trace
LSR received before 3 PM
LSR received after 3 PM
Caller ID - Number Only
LSR received before 3 PM
LSR received after 3 PM
Caller ID
LSR received before 3 PM
LSR received after 3 PM
Caller ID/*69
LSR received before 3 PM
LSR received after 3 PM
Caller ID/Number Only/*69
LSR received before 3 PM
LSR received after 3 PM
Caller ID/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Caller ID/Number Only/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Caller ID/*69/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Caller ID/Number Only/*69/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID with Name
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID/Busy Signal
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID/*69/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Caller ID Number Only/*69/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID with Name
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID/*69/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID with Name/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID with Name/*69/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID Deluxe - Number Only
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID Deluxe
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID Deluxe/*69
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID Deluxe - Number Only/*69
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID Deluxe/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID Deluxe - Number Only/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Call Waiting ID Deluxe - Number Only/*69/Busy Redial
LSR received before 3 PM
LSR received after 3 PM
Voice Dialing
Ring Mate/Distinctive Ring

Extended Basic Referral

Directory Assistance Listing Update
WATS
New York Plans
ValuFlex Virtual WATS Discount Plan/Toll-Free Discount Plan
No IC Carrier involved
IC Carrier involved
ValuFlex Virtual WATS Discount Plan/Toll-Free Discount Plan
1 year contract
No IC Carrier involved
IC Carrier involved

ValuFlex Virtual WATS Term Plan - 2 Yr Contract/Toll-Free Term Plan
No IC Carrier involved
IC Carrier involved

ValuFlex Virtual WATS Term Plan - 3 Yr Contract/Toll-Free Term Plan
No IC Carrier involved
IC Carrier involved
800 Value Flex/Toll Free Services
No IC Carrier involved
IC Carrier involved
New England Plans
800 Value Flex/Toll Free Services
No IC Carrier involved
IC Carrier involved
Alternate Call Routing/Toll-Free Alternate Call Routing
LSR received before 3 PM
LSR received after 3 PM
Emergency Update/Toll Free Alternate Call Routing
LSR received before 3 PM
LSR received after 3 PM
Change of Routing Request/Toll-Free Change of Routing Request
LSR received before 3 PM
LSR received after 3 PM
Summary Data Report/Toll Free Summary Data Report
LSR received before 3 PM
LSR received after 3 PM
The Following Products will no longer be marketed - Grandfathered
WATS 800 Svc w/Svc Agreement A or D/Dedicated Toll-Free Svc Arr. A
(2 or 4 wire pre-portable or 2 or 4 wire IEX pre-portable)
Inward WATS (800)/Dedicated Inward WATS Toll-Free Service
Changes
LPIC/PIC - Add, Delete or Change
LSR received before 3 PM
LSR received after 3 PM
Hunting Rearrangements
Disconnect Orders (D&F)
POTS
LSR received before 3 PM
LSR received after 3 PM
Foreign Exchange Service
New York
New England
Off-Premises Extention
Telephone Answering Service


Back to Contents Tab
ale Standard Intervals
  Verizon North
                Due Date Interval to Offer (all intervals are business days)
circuits or greater for POTS, Centrex and Non-High Cap Special Services
ay zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3

            * The term "negotiated" refers to the Internal VZ negotiating done
            within various provisioning organizations
    Business
 premises visit) - Manhatten/MidState
            Scheduling and availability response
            Facility availability greater of 5 days or Scheduling and availability
            See Facility Check Note above.#
            See Facility Check Note above.#
 premises visit) - VZ-NE
            Scheduling and availability response
            Negotiated*
            Negotiated*
            Individual Case Basis


             Today
             Next business day

             Today
             Next business day

             Today
             Next business day

             Today
             Next business day

             3 business days
             4 business days
             4 business days
             4 business days
             4 business days

             Today
             Next business day

             Today
             Next business day

             Today
             Next business day

             Today
             Next business day

             Today
Next business day

1 business day
3 business days

Today
Next business day

Today
Next business day

Today
Next business day
1 business day
2 business days
Same as disconnect date
Same as disconnect date
3 business days (Instant provisioning w/a 2 hr interval is availabile
in NE only on "C" orders as long a scustomer has his 4-10 digit ID
number (PID))

2 business days
2 business days

Negotiated*


2 business days
5 business days


Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day
Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day

Today
Next business day
3 business days
1 business day
Not less than interval associated with the services being
disconnected, changed or suspended
2 business days for Service Order Completion (for disposition of
listing in directory dbase - not the order interval



2 business days
5 business days


2 business days
5 business days


2 business days
5 business days


2 business days
5 business days

2 business days
5 business days


2 business days
5 business days

Today
Next business day
            Today
            Next business day

            Today
            Next business day

            Today
            Next business day
dfathered

            USOCS: WACS++/WBY++; WAS++/WBZ++; WMSAS++; W49++
            USOC: 8L9S


            Today
            Next business day
            1 business day

            D&F orders are worked between 2 AM and 5 AM
            Today
            Next business day

            Non-Access Special Service Intervals
            Non-Access Special Service Intervals
            5 business days
            Scheduling and availability response
                                                        Resale Standard Intervals
                                                             Verizon South
     Service Request (applies to initial negotiation only)

See "-A" procedure for subsequent requests
              Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day
Unless noted, applies in all jurisdictions in Vz South


New ("N") Orders include Transfer/Move ("T") orders
                                                                 Business
Inward POTS/MVP Centrex
Lines - Main and/or additional lines, with or without
premises visit
1 line (Main)

2-5 lines


6+ lines
Changes: POTS regrades (i.e., from limited to unlimited or
extended calling service)
LSR received before 12 Noon
LSR received after 12 Noon
Changes POTS/MVP Centrex
TN Changes
LSR received before 12 Noon
LSR received after 12 Noon
POTS FX/FCO, MCP Centrex FX/FCO Accounts
Temporary Suspend ("Seasonal")
LSR received before 3 PM
LSR received after 3 PM
Restore
Home Voice Mail
LSR received before 12 Noon
LSR received after 12 Noon
Gold Number Service
LSR received before 12 Noon
LSR received after 12 Noon
Disconnect of Service (D&F) orders
LSR received before 5 PM

LSR received after 5 PM
Change Line
Loop Start to Ground Start
Ground Start to Loop Start
If 5E Switch (verify w/installation if dispatch required: e.g.
lightspan or pair gain
Changes: PIC changes (Add/Delete/Change)
POTS, MVP Centrex (less than 30 lines only)
POTS
31-50 lines
Large volume (50+ lines)
MVP Centrex Lines (31-50 lines)
LSR received before 5 PM
LSR received after 5 PM
MVP Centrex Lines (50+ lines)

Adding or Changing Features Only - POTS accounts
Call Answering/Voice Mail
LSR received before 12 Noon
LSR received after 12 Noon
Caller ID/Deluxe
LSR received before 3 PM
LSR received after 3 PM
Message Waiting Indicator
Remote Call Forwarding
Ultra Forward
Call Forwarding Busy Line Don't Answer
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding Busy Line
LSR received before 3 PM
LSR received after 3 PM
Call Forwarding Don't Answer
LSR received before 3 PM
LSR received after 3 PM
All Other IQ Features
LSR received before 3 PM
LSR received after 3 PM
Hunting Rearrangements
700/900 Block or Toll Block
LSR received before 3 PM
LSR received after 3 PM

Extended Basic Referral

Directory Assistance Listing Update
Outward (Disconnecting/Removing) Features Only
POTS only - all products listed above
LSR received before 5 PM
LSR received after 5 PM
Changes, Additions, Deletions of Features, including Hunting Rearrangements
For MVP Centrex only - all products listed above
2-30 lines
Inward AIN Features
Verizon VPNS (Large Business Customers Only)
Call Gate
LSR received before 5 PM
LSR received after 5 PM
Centrex Ultra Forward
Switched Redirect
Work at Home Billing
Inward OutWATS and Dedicated Toll Free
NJ, PA & DE:
Local Serving Office
Foreign Serving Office
With MVP Centrex
MD, DC, VA, & WV:
Local or Foreign Serving Office
With MVP Centrex
Inward Intelligent Toll Free Service in Conjunction with Basic, Key Connections & Standard Service - All Vz South exc
IntraLATA
InterLATA (with a long distance carrier)
Back to Contents Tab
     Resale Standard Intervals
          Verizon South
                  Due Date Interval to Offer (all intervals are business days)

           Offered date is in pre-order DDA function
Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3


            * The term "negotiated" refers to the Internal VZ negotiating done within
            various provisioning organizations
              Business



            Green Light Day
            Standard 5 business day interval or offer date in preorder DDA function
            (whichever is greater)
            Requests for 6+ lines/circuits for POTS, Centrex and Non-High Cap Special
            Services require a facility availability check to be performed before a due date
            can be assigned.


            Today
            Next business day


            Today
            Next business day
            Special Services Interval

            Today
            Next business day
            Same Day

            Today by 7 PM
            Next business day by 7 PM

            Today
            Next business day

            Today
            Next business day (Bill Cease Date applies when received after 5 PM and
            Date Due is moved to next day)

            2 business days
            2 business days

            Negotiated*

            Same Day or Desired Due Date (whichever is greater)

            Same Day or Desired Due Date (whichever is greater)
           Individual Case Basis

           Today
           Next business day
           3 business days

           Class of Svc is: 1BZ, 1BR, LMB, 1MB, BVA, 1VB, B1M, BWL & 1FB only

           Today by 7 PM
           Next business day by 7 PM

           Today
           Next business day
           1 business day (for POTS - Centrex is 3 business days)
           1 business day
           2 business days

           Today
           Next business day

           Today
           Next business day

           Today
           Next business day

           Today
           Next business day
           3 business days

           Today
           Next business day
           Not less than interval associated with the services being disconnected,
           changed or suspended
           2 business days for Service Order Completion (for disposition of listing in
           directory dbase - not the order interval
nly

           Today
           Next business day
ding Hunting Rearrangements

           3 business days

           Individual Case Basis

           2 business days
           3 business days
           2 business days
           Individual Case Basis
           5 business days
            Green Light Day
            Green Light Day
            Individual Case Basis

            Becomes a Special Service order. See Special Services Intervals
            Individual Case Basis
on with Basic, Key Connections & Standard Service - All Vz South except DC
            3 business days
            5 business days
                                                       Resale Standard Intervals
Verizon North
      Service Request (applies to initial negotiation only)
     #Unless otherwise specified below, requests for 6 lines/circuits or greater for POTS, Centrex and Non-High Cap S
            Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
Unless noted, applies in all jurisdictions in Vz North

New ("N") Orders include Transfer/Move ("T") orders
                                                                ISDN
Inward (Adding) ISDN-BRI
                     The intervals below may fluctuate, based on workload and a Green Light scenario may apply
1-12 lines (local)
1-12 lines (virtual)
Inward (Adding) ISDN-PRI
Outward (Disconnects)
ISDN-BRI (Removing)
PIC Changes: ISDN BRI, ISDN PRI
Local BRI
Virtual BRI
PRI
Telephone Nubmer/SPID Changes
Local BRI
Virtual BRI
Change Orders
Change Point to Multi-Point
Local BRI
Virtual BRI
Change Hunting
Local BRI
Virtual BRI
Non-Standard Configuration Group Changes
Local BRI
Virtual BRI
Centrex with ISDN
Centrex with ISDN
Centrex FX with ISDN



   Intervals for various ISDN svcs - new, changes or disconnects that are specified in contracts between Vz and a cus
          carrier, CLEC, reseller, certified vendor or authorized dealer will always preempt any of the standing interval

Back to Contents Tab
  Resale Standard Intervals

                  Due Date Interval to Offer (all intervals are business days)
or 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Special
day, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3

             * The term "negotiated" refers to the Internal VZ negotiating done
             within various provisioning organizations
            ISDN

ate, based on workload and a Green Light scenario may apply
             8 business days (6 lines or more at same location)
             12 business days (6 lines or more at same location)
             See Special Services (DS1 line 56)

             5 business days for local and/or virtual service

             3 business days
             5 business days
             12 business days

             5 business days
             5 business days


             5 business days
             8 business days

             5 business days
             8 business days

             5 business days
             8 business days

             See Centrex Plus Intervals and Add 2 days
             35 business days



 or disconnects that are specified in contracts between Vz and a customer,
or authorized dealer will always preempt any of the standing intervals
                                                     Resale Standard Intervals
                                                          Verizon South
   Service Request (applies to initial negotiation only)


See "-A" procedure for subsequent requests
            Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
Unless noted, applies in all jurisdictions in Vz South

New ("N") Orders include Transfer/Move ("T") orders
                                                                ISDN
Inward (Adding) ISDN-BRI
NJ, PA, MD, DC, VA & WV:

Single Line Business, Qualified Loop, No repeater required,
issued as non-special svcs order
1-5 lines

6+ lines
DE Only:
Qualified Loop, no repeater required, issued as a non-
special svcs order
1-5 lines

6+ lines
Inward (Adding) ISDN-PRI
Inward (Adding) ISDN, Centrex and ISDN Custoflex 2100
NJ, PA, MD, DC, VA & WV:
Qualified Loop, no repeater required, issued as a non-
special svcs order
1-5 lines

6+ lines
DE Only:
Qualified Loop, no repeater required, issued as a non-
special svcs order
1-5 lines

6+ lines
Inward (Adding) ISDN-BRI: Foreign Exchange (FX)* or
ISDN Anywhere**
NJ, PA, MD, DC, VA & WV:
Qualified - not a long loop. No mid-span repeater. Issued
as a Special Svcs Order
1-5 lines
6+ lines
Qualified with Longer Loop. Needs a mid-span repeater.
Issued as a Special Svcs Order
1-5 lines
6+ lines
DE Only:
Qualified - No Longer Loop needed or Qualified with
Longer Loop (needs a mid-span repeater). Issued as a
Special Svcs order
1-4 lines

5+ lines
Cancel and Reissue Inward (Adding) ISDN-BRI
Order originally issued as Non-Special Svcs, w/a 5 (NJ, PA or
Potomac) or 20 (DE) business day interval. Needs to be a
mid-span repeater, requiring original order ot be cancelled
and reissued as a Special Svcs order
Outward/Disconnects ISDN-BRI
Non-Special Services "D" order
Special Services (FX)/Repeater
PIC Changes: ISDN-BRI or ISDN-PRI
Add/Change/Delete using SOP (i.e., MISOS, SOP/DOE or
SOACS)
Add/Change/Delete using XEA
Set Configuration Changes: ISDN-BRI or ISDN-PRI
TN/SPID Changes
ISDN-BRI: Non-Special Svcs, with or without Multiline Hunt
ISDN-BRI: Special Svcs (FX), with or without Multiline Hunt
Change Orders
Add/Change/Delete Custom Calling/IQ Features on ISDN -
BRI (except non-standard configuration group changes)

Changes to Line Class Codes (except Multiline Hunt Grps)

Intervals below based on facilities availability. 4-5
business days is allowed for pre-provisioning process -
check before the Special Svcs Order is issued

Change Point to Multi-Point
Change Hunting
Non-standard Configuration Group Changes
Outward/Disconnects ISDN-PRI
Special Services Order

Contracted ISDN Services


   Intervals for various ISDN svcs - new, changes or disconnects that are specified in contracts between Vz and a cu
          carrier, CLEC, reseller, certified vendor or authorized dealer will always preempt any of the standing interva


Back to Contents Tab
      Resale Standard Intervals
           Verizon South
                  Due Date Interval to Offer (all intervals are business days)


            Offered date is in pre-order DDA function
Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3

             * The term "negotiated" refers to the Internal VZ negotiating done within
             various provisioning organizations
                 ISDN


             Requests for 6 lines/circuits or greater for POTS, Centrex & non-High Cap
             Special Services require a facility availability check to be performed before
             a due date can be assigned to the order.
             5 business days
             Minimum of 5 business days, hoever, date due will be based on
             facilities/ISDN equipment availability



             20 business days
             Minimum of 20 business days, hoever, date due will be based on
             facilities/ISDN equipment availability
             See Special Services (DS1 line 21)
oflex 2100



             5 business days
             Minimum of 5 business days, hoever, date due will be based on
             facilities/ISDN equipment availability



             20 business days
             Minimum of 20 business days, hoever, date due will be based on
             facilities/ISDN equipment availability
             * Customer requested Foreign Exchange is Billable
             ** ISDN Anywhere is free Foreign Exchange Service



             6 business days
             Minimum 6 business days. Project Guidelines followed


             15 business days
             Minimum 15 business days. Project Guidelines followed
            20 business days
            Minimum 20 business days. Regional Operations Center Project Guidelines
            are followed; facility checks required




            Add 3 business days to Original Date Due

            Next business day
            4 business days


            3 business days
            Same day
            3 business days

            5 business days
            6 business days


            3 business days (when software change only)

            3 business days (when software change only)




            5 business days. Designed Svcs (Special Svc Orders) - see non-access SS
            multipoint intervals based on quantity
            5 business days. Designed Svcs (Special Svc Orders) - 6 business days
            5 business days. Designed Svcs (Special Svc Orders) - 6 business days

            4 business days




nges or disconnects that are specified in contracts between Vz and a customer,
dor or authorized dealer will always preempt any of the standing intervals
                                                    Resale Standard Intervals
                                                          Verizon North
      Service Request (applies to initial negotiation only)
    #Unless otherwise specified below, requests for 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Sp
          Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
                                         Unless noted, applies in all jurisdictions in Vz North

New ("N") Orders include Transfer/Move ("T") orders
                                                                     Centrex
Inward (Adding)

Centrex Plus Inward
New Service and Conversion from Other Classes of Service
                       MA, NH, NY, VT: Min=2, Max=None; CT: Min=2, Max=99; ME and RI: Not Tariffed
4-20 lines

21-50 lines

50+ lines
Centrex Plus with Call Processing Inward - New Service and Conversion from Other Classes of Service
                          MA, NH, NY, VT: Min=2, Max=None; CT: Min=2, Max=99; ME and RI: Not Tariffed
4-20 lines

21-50 lines

50+ lines
Centrex Plus with Information Mailboxes Inward - New Service and Conversion from Other Classes of Service
 MA, NH, NY, VT: Min=2, Max=None; CT: Min=2, Max=99; ME and
                        RI: Not Tariffed
4-20 lines

21-50 lines

50+ lines
Centrex Plus with Call Answering Inward - N, T Service and Conversions from Other Classes of Service
 MA, NH, NY, VT: Min=2, Max=None; CT: Min=2, Max=99; ME and
                        RI: Not Tariffed
4-20 lines

21-50 lines

50+ lines
Add Call Answering to existing Centrex Plus line
Digital Centrex Plus - NE (MA and RI)
                        Available for 4-99 line size customers but may grow to 199 lines with some restrictions.

The following features are included and placed on all lines in the
purchase of Digial Centrex Plus package in MA & RI
4-20 lines
21+ lines
 Billable calls Itemized/Automatic ID of Outward Dialing (AIOD)
 Call Forwarding/Busy line
 Call Forwarding/Don't Answer
 Call Forwarding - Variable
 Call Hold
 Call Pickup Group(s)
 Conference Calling
 Call Transfer - All calls
 Direct Inward Dialing
 Hunting
 Intercom Dialing/Station-to-Station Dialing
 Touch Tone

The following features are optional and can be purchased on a
per line basis
 Automatic Callback
 Call Waiting Terminating
 Directed Call Pickup (with or without Barge In)
 Distinctive Ringing
 Speed Calling (single digit, two digit)
 Trunk Answer Any Line

The following features are optional in RI only where facilities
permit
 Attendant Call Thru Test on Tie Trunks
 Attendant Camp On
 Automatic Route Selection (ARS)
 Busy Verification by Attendant
 Call Waiting Originating
 Dial Through Attendant
 Loudspeaker Paging
 Night Service
 Reminder Ring
 Selective Blocking of Centrex Lines
 Selected Blocking of Centrex Lines
 Split Service Offering
 Station Dial Code Screening
 Station Message Detail Recording
 Uniform Call Distribution
CustoPAK
CT, MA, ME, NH, NY & VT 2 line Minimum. RI Not Tariffed

CustoPAK provides for the installation of the standard features
listed below according to switch type restrictions/limitations
  Billiable calls Itemized/Automatic ID of Outward Dialing (AIOD)
  Call Forwarding/Busy line
  Call Forwarding/Don't Answer
  Call Forwarding - Variable
  Call Hold
  Call Pickup Group(s)
  Three Way Conference Calling
  Call Transer - All Calls
  Direct Inward Dialing
  Direct Outward Dialing
 Hunting
 Touch Tone
 Assumed Dial 9
 Line Treatments

The following features are optional and can be purchased on a
per line basis according to switch type restrictions/limitations
  Automatic Callback
  Call Waiting - Terminating (all calls)
  Directed Call Pickup (with or without Barge In)
  Inside/Outside Ringing (formerly Distinctive Ringing)
  Speed Calling (single digit, two digit)
  Trunk Answer Any Line
  Uniform Call Distribution
  Intellismart features available where tariffed and facilities permit
Other Centrex
Nova Centrex
Intellipath II Conversions to Centrex Plus
All Centrex that Extends beyond the Pure Centrex Plus
CallMAX Services (NY/LATA 132 only and MA LATA 128 only
Some Exchanges)



  Requests for 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Special Services require a facility chec
                                    performed before a due date can be assigned to the order.


Back to Contents Tab
Revised: 01/10/2006
 esale Standard Intervals
      Verizon North
                   Due Date Interval to Offer (all intervals are business days)
 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Special
y, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
, applies in all jurisdictions in Vz North
               * The term "negotiated" refers to the Internal VZ negotiating done
               within various provisioning organizations
         Centrex



            See Digital Centrex Plus- NE, below
x=None; CT: Min=2, Max=99; ME and RI: Not Tariffed
            10 business days
            Minimum 15 business days or Negotiated* Due date based on
            Force and Load
            Minimum 20 business days or Negotiated* Due Date based on
            Force and Load
vice and Conversion from Other Classes of Service
x=None; CT: Min=2, Max=99; ME and RI: Not Tariffed
            15 business days
            Minimum 20 business days or Negotiated* Due Date based on
            Force and Load
            Minimum 25 business days or Negotiated* Due Date based on
            Force and Load
 w Service and Conversion from Other Classes of Service


           7-10 Business days
           Minimum 15 business days or Negotiated* Due date based on
           Force and Load
           Minimum 20 business days or Negotiated* Due Date based on
           Force and Load
ce and Conversions from Other Classes of Service


              7-10 business days
              Minimum 15 business days or Negotiated* Due date based on
              Force and Load
              Minimum 25 business days or Negotiated* Due Date based on
              Force and Load
              7-10 business days

omers but may grow to 199 lines with some restrictions.
           Special Installation Interval (when facilities are available and
           customer does not want Vz to place inside wiring, jacks or remove
           previous service)
           10 business days
           Negotiated*
Special Installation Interval IS NOT permitted. The basic
Centrex Plus Interval is calculated PLUS Interval required for
features




Special Installation Interval IS NOT permitted. The basic
Centrex Plus Interval is calculated PLUS Interval required for
features




See POTS Intervals
            See POTS Intervals
            Individual Case Basis
            Individual Case Basis

            Negotiated*



Centrex and Non-High Cap Special Services require a facility check to be
 a due date can be assigned to the order.
                                                         Resale Standard Intervals
                                                               Verizon South
         Service Request (applies to initial negotiation only)


See "-A" procedure for subsequent requests
               Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is da
Unless noted, applies in all jurisdictions in Vz South

New ("N") Orders include Transfer/Move ("T") orders
                                                                 Centrex
CustoPAK
NJ, PA, DE Only
Inward New Service or Regrade from POTS to CustoPAK
2-30 lines
Subsequent Changes - C Order, additions, deletions, changes,
including Hunting Rearrangements to existing service
2-30 lines
With Sentry III +

With WATS
Disconnects
2-30 lines
MD, DC, VA & WV Only:

Inward New Service or Regrade from POTS to CustoPAK or
Subsequent Changes (C Order, additions, deletions, or changes) to
Existing Service - including Hunting Rearrangements
2-4 lines
5-8 lines
9-14 lines
15-20 lines


21-30 lines
Disconnects on Existing CustoPAK accounts
2-30 lines
Other CustoPAK requests:
CustoPAK Multipath Call Forwarding
PIC Changes on Existing CustoPAK Accounts (1-30 lines)
LSR received before 2 PM




LSR received after 2 PM
TN Changes on Engineered Centrex Accounts (Includes Main TN which may require N&D orders)
1-30 lines
CustoFLEX 2100
New Service or Regrade from POTS to CustoFLEX or subsequent
addition of lines to existing CustoFLEX 2100 Service
*Any line size with complex features, such as Automatic Route Selection,
MACSTAR, CCM, SMDR-P, P-sets, complex Uniform Call Distribution,
Conferencing Arrangementsor the like requires an Individual Case Basis
Due Date
2-30 lines*
21-75 lines*
76-100 lines*
101-400 lines*
TN Changes on Custoflex 2100 Accounts (includes Main TN which
may require N&D orders.
1-49 lines
50-100 lines
100+ lines
CustoFLEX 2100 & ISDN
See ISDN Template
Change Orders to Add, Delete or Change Features on Existing
CustoFLEX 2100 Account
1-49 lines
50-100 lines
100+ lines

The addition of complex features, such as ARS Deluxe, MACSTAR,
CCM, SMDR-P, P-sets, complex Uniform Call Distribution, OutWATS,
Dedicated Toll-free, etc., will be handled on an Individual Case Basis
PIC Changes on Existing CustoFLEX 2100 Accounts
1-49 lines
Negotiated, typed and distributed before 2 PM
Negotiated, typed and distributed after 2 PM
50+ lines
Disconnects on Existing CustoFLEX 2100 Accounts
CustoFLEX 2100 Multipath Call Forwarding
1-49 lines
50-100 lines
100+ lines
CustoFLEX 2100 6 Port Conferencing
Engineered/Designed Centrex

 If a design is warranted (i.e., distance from a CO requires electronics, etc.), the date due (and order type) may be affected. Ne
                           advises the negotiator to reissue the order as Special Services and the due date is renegotiated
Inward (N or T), or Subsequent Addition of lines to an existing
Engineered Centrex Account
1-5 lines*

6-49 lines*
50+ lines*
 *Any line size with complex features, such as Automatic Route Selection, MACSTAR, CCM, SMDR-P, P-sets, complex Uniform
                                Conferencing Arrangements or the like requires an Individual Case Basis Due Date
Telephone Number Changes on Engineered Centrex Account
1-49 lines
50-100 lines
100+ lines
Engineered Centrex and ISDN
See ISDN Template
Change Orders to Add, Delete or Change Features on Existing
Engineered Centrex Account
1-49 lines*
50-100 lines*
100+ lines*
   *The addition of complex features, such as ARS Deluxe, MACSTAR, CCM, SMDR-P, P-sets, complex Uniform Call Distribu
                                      Dedicated Toll-free, etc., will be handled on an Individual Case Basis
PIC Changes on Existing Engineered Centrex Accounts
1-49 lines
LSR received before 2 PM
LSR received after 2 PM
50+ lines
Disconnects on Existing engineered Centrex Accounts
Engineered Centrex Multipath Call Forwarding
Engineered Centrex 6 Port Conferencing
CallMAX Services (DE, MD, NJ & PA only)
CentraNet and CustoPak (PA fGTE Only)
CentraNet
New
Moves/Adds/Changes
CustoPak
New
Moves/Adds/Changes


 Requests for 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Special Services require a facility check
                                               before a due date can be assigned to the order.


Back to Contents Tab
esale Standard Intervals
    Verizon South
                 Due Date Interval to Offer (all intervals are business days)


             Offered date is in pre-order DDA function
 day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3

            * The term "negotiated" refers to the Internal VZ negotiating done
            within various provisioning organizations
       Centrex



             5 business days


             3 business days
             5 business days added to the applicable interval above

             5 business days added to the applicable interval above

             3 business days




             5 business days
             6 business days
             7 business days
             8 business days


             Individual Case Basis

             3 business days

             Individual Case Basis

             Today




            Next business day
Main TN which may require N&D orders)
            3 business days
             **All CustoFLEX 2100 services and their associated intervals are
             predicated on available facilities, telephone numbers, office
             equipment, technician availability, etc.
             3 business days**
             5 business days**
             7 business days**
             Individual Case Basis**


             3 business days
             5 business days
             Individual Case Basis




             3 business days
             5 business days
             Individual Case Basis




             Today
             Next business day
             Individual Case Basis


             3 business days
             5 business days
             Individual Case Basis
             Individual Case Basis


ctronics, etc.), the date due (and order type) may be affected. Network Engineering
order as Special Services and the due date is renegotiated


             Green Light Day
             See facilities check above. Minimum of 5 business days, however,
             date due will be based on facilities availability
             Individual Case Basis. Requires facilities availability check.
e Selection, MACSTAR, CCM, SMDR-P, P-sets, complex Uniform Call Distribution,
r the like requires an Individual Case Basis Due Date

             3 business days
             5 business days
            Individual Case Basis




            3 business days
            5 business days
            Individual Case Basis
ACSTAR, CCM, SMDR-P, P-sets, complex Uniform Call Distribution, OutWATS,
., will be handled on an Individual Case Basis


            Today
            Next business day

            3 business days
            Individual Case Basis
            Individual Case Basis
            Negotiated*


            5 business days
            3 business days

            3 business days
            3 business days


x and Non-High Cap Special Services require a facility check to be performed
date can be assigned to the order.
                                                Resale Standard Intervals
Verizon North

   Service Request (applies to initial negotiation only)

* The term "negotiated" refers to the Internal VZ negotiating
done within various provisioning organizations
Unless noted, applies in all jurisdictions in Vz North
                                                     Migrations-Conversions
Conversion As Is
Conversion As Is with Minor Changes
Conversion As Specified




Back to Contents Tab
Resale Standard Intervals


            Due Date Interval to Offer (all intervals are business days)




Migrations-Conversions
           Same Day, no cut off
           Same Day, no cut off
           Nex business day
                                                    Resale Standard Intervals
                                                         Verizon South

      Service Request (applies to initial negotiation only)
See "-A" procedure for subsequent requests

* The term "negotiated" refers to the Internal VZ negotiating done
within various provisioning organizations
Unless noted, applies in all jurisdictions in Vz South
                                                        Migrations-Conversions
Migrations As Is




Migrations As Specified



Back to Contents Tab
esale Standard Intervals
    Verizon South

               Due Date Interval to Offer (all intervals are business days)
             Offered date is in pre-order DDA function

             Example: Count Date Due as follows: Today is Monday, day zero;
             Tuesday is day 1, Wednesday is day 2; Thursday is day 3

Migrations-Conversions
            Same Day (no cut off time)
            The migration order carries the same interval as stated above for
            As Is. The As Specified work will carry the interval for the work
            being requested on the LSR (such as feature or line additions),
            but will never carry a due date sooner than the actual migration
            order
                                                       Resale Standard Intervals
                                                            Verizon North
     Service Request (applies to initial negotiation only)
   #Unless otherwise specified below, requests for 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Sp
           Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
Unless noted, applies in all jurisdictions in Vz North

New ("N") Orders include Transfer/Move ("T") orders
                                                  Special Services
New/Changes Non-FCC Tariffed (Changes include circuits, trunks, etc)
Analog Private Lines
1-12 circuits
13-24 circuits
25-38 circuits
39-50 circuits
50+ circuits
Private Line with 27M
Pulsenet
Switchway Low Speed Data
LADS
PBX
Trunks
1-12 circuits
13-24 circuits
25-38 circuits
39-50 circuits
50+ circuits
DID
1-8 trunks
9+ trunks
DDSII
1-4 circuits
5-8 circuits
9-12 circuits
13+ circuits
Hunting Changes
New England
New York
PIC Change
New England
New York
Dovpath
Infopath
Fractional T1 Copper
Fractional T1 Fiber
Intellidial
Inside Moves
1-8 circuits
9-12 circuits
13+ circuits
Disconnects
Leg or Point on Multipoint
1-12 circuits
13-24 circuits
25-50 circuits
50+ circuits
DS1 (Includes Superpath DS1 and ISDN PRI)

1-8 DS1s with facilities

1-8 DS1s without facilities
9+ DS1s
DS3

1-4 DS3s with facilities

1-4 DS3s without facilities
5+ DS3s
Flexpath
FlexGrow Services


DS1/DS0 Services Riding High Cap (Including PRI, Flexpath)
Customer Redirect Service (CRS)
Up to 200 lines
200+ lines
Changes
Change PIC - Flexpath or ISDN PRI
Add Block/Change DID Numbers - Flexpath or ISDN PRI
Frame Relay
56 Kbp, DS1
DS3
Enterprise- NY Only
DS1s

1-8 DS1s with facilities

1-8 DS1s without facilities
9+ DS1s
DS3s

1-4 DS3s with facilities

1-4 DS3s without facilities
5+ DS3s
Network Reconfiguration Services (NRS), DS1

1-8 DS1s with facilities

1-8 DS1s without facilities
9+ DS1s
Network Reconfiguration Services (NRS), DS3

1-4 DS3s with facilities
1-4 DS3s without facilities
5+ DS3s
  ## Included in this interval time is a pre-check time of 48 hours for FMC on DS1 facility checks, and 72hours for FMC on DS3
Subsequent Spcial Services Changes Not Requiring Design for the Following Services
IQ Services
556/576/976 Restrictions
Call Denial
Class of Service
Suspend for Non-Payment
Deny/Non-Basic
Toll Deny
Record Orders Not effecting any Provisioning dBase


Back to Contents Tab
Resale Standard Intervals
       Verizon North
                 Due Date Interval to Offer (all intervals are business days)
r 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Special
ay, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3

             * The term "negotiated" refers to the Internal VZ negotiating done
             within various provisioning organizations
    Special Services
circuits, trunks, etc)

             9 business days
             14 business days
             18 business days
             22 business days
             Negotiated*
             8 business days
             3 business days
             12 business days
             12 business days


             9 business days
             14 business days
             18 business days
             22 business days
             Negotiated*

             14 business days
             Negotiated*

             12 business days
             17 business days
             21 business days
             Negotiated*

             3 business days
             Same day

             3 business days
             Same day
             12 business days
             12 business days
             24 business days
             22 business days
             5 business days (Grandfathered)

             5 business days
             7 business days
             Negotiated*

             5 business days
5 business days
6 business days
8 business days
Negotiated*

9 business days; includes a 3 day facility check; 9+ systems
negotiated Interval
LAM plus 10 business days (Note: LAM is = to the latest facility
available date)
Negotiated*

20 business days; includes a 6 day facility check; 9+ systems
negotiated Interval
LAM plus 10 business days (Note: LAM is = to the latest facility
available date)
Negotiated*
See DS1
12 business days

Due date intervals must follow at least 2 days after due date of the
Pipe. If Pipe is already installed a 6 business day standard is used.

2 weeks (interval after completed package is received
Negotiated*

5 business days
5 business days

9 business days, day 1 starts after receipt of VAD CFA
20 business days, day 1 starts after receipt of VAD CFA


9 business days, includes a 3## day facility check; 9+ systems
negotiated interval
LAM plus 10 business days (Note: LAM is = to the latest facility
available date)
Negotiated*

20 business days; includes a 6## day facility check; 9+ systems
negotiated Interval
LAM plus 10 business days (Note: LAM is = to the latest facility
available date)
Negotiated*

9 business days, includes a 3## day facility check; 9+ systems
negotiated interval
6 business days is applied using the longest facility available date
as LAM to calculate 6 business day interval
Negotiated*

20 business days; includes a 6## day facility check; 9+ systems
negotiated Interval
              14 business days is applied using the longest facility available date
              as LAM to calculate 14 business day interval
              Negotiated*
f 48 hours for FMC on DS1 facility checks, and 72hours for FMC on DS3 facility
g Design for the Following Services
              POTS Features Intervals - only or changes to existing Svc Intervals
              POTS Features Intervals - only or changes to existing Svc Intervals
              POTS Features Intervals - only or changes to existing Svc Intervals
              POTS Features Intervals - only or changes to existing Svc Intervals
              POTS Features Intervals - only or changes to existing Svc Intervals
              POTS Features Intervals - only or changes to existing Svc Intervals
              POTS Features Intervals - only or changes to existing Svc Intervals
              POTS Features Intervals - only or changes to existing Svc Intervals
                                                  Resale Standard Intervals
                                                       Verizon South

    Service Request (applies to initial negotiation only)


See "-A" procedure for subsequent requests
       Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
Unless noted, applies in all jurisdictions in Vz South

New ("N") Orders include Transfer/Move ("T") orders
                                                      Special Services

     Unless otherwise specified below, requests for 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Special
               Services require a facility availability check to be performed before a due date is assigned to the order
Special Services
1-23 (i.e., Trunks, DID, Circuit 1000-3000, 6000, 9000,
FX/FCO/FZ, Switched 56, DDS)
Legs of a Multi-Point circuit
1-23 legs
Change Line
Loop Start to Ground Start
Ground Start to Loop Start
If 5E Switch (verify with installation if dispatch required: e.g.,
Lightspan or Pair Gain)
Digital Channel Service (DCS) (PA fGTE Only)
Special Service Disconnects
Non-FCC Tariffed
   DS1 High Cap (includes all types, muxed & non-muxed, i.e., Flexpath, DS1 Handoff, ADC, LTS, ISDN PRI (all types) and
         Enterprise, and netowrk reconfiguration service non-access, non-FCC DS1 Services, unless separately noted)
 * Included in this interval time is a pre-check time of 48 hours for FMC on DS1 facility checks, and 72 hours for FMC on DS3
         facility checks. If an FMC is not involved in the facility check, the confirmation time will be reduced accordingly.

1-8 DS1s with Facilities
9+ DS1s with Facilities

1-8 DS1s without Facilities
9+ DS1 without Facilities

  DS3 High Cap (includes all types, muxed and non-muxed, LTS, and Enterprise, and Network Reconfiguration Service Non-
                                      Access, Non-FCC DS3 Services, unless separately noted)
  *Included in this interval time is a pre-check time of 48 hours for FMC on DS1 facility check, and 72 hours for FMC on DS3
         facility checks. If an FMC is not involved in the facility check, the confirmation time will be reduced accordingly.

1-8 DS1s with Facilities
9+ DS1s with Facilities

1-8 DS1s without Facilities
9+ DS1 without Facilities
DS0 Ordered with High Cap
DS0 Trunks Riding High Cap Pipe ordered with Pipe -
Non-access, Non-FCC Tariffed.
          After the initial installation of a pipe, additional trunks may be added using the standard interval for 1-23 trunks.
Up to 200 lines
200+ lines
Infospeed DSL (NJ)
Change PIC Flexpath or ISDN PRI
Add Block/Change DID Numbers Flexpath/ISDN-PRI
FlexGrow Service
Projects - Coordination required to determine due date
Disconnects of High Capacity Services
All High Cap Services (includes PBX trunks which may or
may not be designed).
First Office Applications
Any new technologies/products in geographic area
Non-Tariffed Services or ICB Design
Subsequent Special Services Changes
Changes not requiring desing for the following products
or services
PIC
IQ Services
556/576/976/Restrictions
Call Denial
Class of Service
Suspend for Non-payment
Deny/Non-Basic
Toll Deny
Record Orders not effecting any provisioning database
Services Negotiated in Coordination with Independent Companies - not all Independent Telephone Companies (ITC)
provide all Special Services. The intervals below are based on the ITC product availability, and facility availability of these
services.
PA:
Inward Orders (not projects)
Outward Orders
NJ:
Inward Orders (not projects)
Outward Orders

MD, VA, WV:



Back to Contents Tab
Resale Standard Intervals
     Verizon South

               Due Date Interval to Offer (all intervals are business days)


              Offered date is in pre-order DDA function
ay, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3

             * The term "negotiated" refers to the Internal VZ negotiating
             done within various provisioning organizations
     Special Services

r 6 lines/circuits or greater for POTS, Centrex and Non-High Cap Special
check to be performed before a due date is assigned to the order


              6 business days

              6 business days

              2 business days
              2 business days

              Negotiated*
              8 business days

              Negotiated*
n-muxed, i.e., Flexpath, DS1 Handoff, ADC, LTS, ISDN PRI (all types) and
 ervice non-access, non-FCC DS1 Services, unless separately noted)
e of 48 hours for FMC on DS1 facility checks, and 72 hours for FMC on DS3
n the facility check, the confirmation time will be reduced accordingly.
                9 business days with facilities. This interval includes a 3 day
                facility check
                Negotiated*
                LAM plus 10 business days. Note: LAM - the latest facility
                available date
                Negotiated*

on-muxed, LTS, and Enterprise, and Network Reconfiguration Service Non-
CC DS3 Services, unless separately noted)
e of 48 hours for FMC on DS1 facility check, and 72 hours for FMC on DS3
n the facility check, the confirmation time will be reduced accordingly.
                9 business days with facilities. This interval includes a 3 day
                facility check
                Negotiated*
                LAM plus 10 business days. Note: LAM - the latest facility
                available date
                Negotiated*

              Intervals below based on facility availability. 4-5 days is allowed
              for pre-provisioning process check.
 onal trunks may be added using the standard interval for 1-23 trunks.
              2 weeks (Interval after completed package received)
              Negotiated*
              5 business days
              5 business days
              5 business days
              12 business days
due date


              Any Quantity - 4 business days

              Any Quantity - 4 business days
              Any Quantity - 4 business days

             Intervals associated with POTS used for the feature/changes
             below
             Any Quantity - 4 business days
             Any Quantity - 4 business days
             Any Quantity - 4 business days
             Any Quantity - 4 business days
             Any Quantity - 4 business days
             Any Quantity - 4 business days
             Any Quantity - 4 business days
             Any Quantity - 4 business days
             Any Quantity - 4 business days
pendent Companies - not all Independent Telephone Companies (ITC)
 re based on the ITC product availability, and facility availability of these


              10 business days
              6 business days

              10 business days
              6 business days
              Pending ITC negotiations. Exchange Carrier Services is
              contacted.
                                                Resale Standard Intervals
                                                Verizon North and South

                              Speed
* The term "negotiated" refers to the Internal Verizon negotiating done within various provisioning organizations
        Count Date Due as follows: Today is Monday, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
                                                           Frame Relay
DS0 Services
Fractional DS1 Service (128/256/384 Kbps)
PA VA
Metro Fractional - East South Only
PVC Only Order
Disconnect Order
Port and Access
Port Only
DS1
Fractional DS3 (4/6/10/22 Mbps)
DS3
                                                           ATM
PVC Only Order
DS1 - Full Port Only
DS1 - Full Port & Access service
DS3 - Incremental Port Only service
DS3 - Full Port Only
DS3 - Incremental Port & Access
DS3 - Full Port & Access
Disconnect Order
OC3c – No Standard Interval
OC12c – No Standard Interval
                                                           TLS
Installation
Disconnect
Resale Standard Intervals
Verizon North and South

               Due Date Interval to Offer (all intervals are business days)
on negotiating done within various provisioning organizations
ay, day zero; Tuesday is day 1, Wednesday is day 2; Thursday is day 3
       Frame Relay
              12 Business Days
              12 Business Days
              12 Business Days
              12 Business Days
              5 Business Days
              5 Business Days
              12 Business Days
              5 Business Days
              12 Business Days
              33 Business Days
              33 Business Days
            ATM
              5 Business Days
              5 Business Days
              12 Business Days
              33 Business Days
              5 Business Days
              33 Business Days
              33 Business Days
              5 Business Days
              Negotiated*
              Negotiated*
            TLS
              47 Business Days
              5 Business Days
Date of Change         Worksheet Changed   Product Name
9/28/2005              All                 All
11/1/2005              ISDN N&S            PRI
11/1/2005              Special Services    DS1
11/1/2005              Biz North           Directory Assistance Listings
11/1/2005              Biz South           Directory Assistance Listings
12/8/2005              Fast Packet         Frame Relay, ATM, TLS
1/10/2006              Contents Tab        All
1/10/2006              All                 All



1/10/2006              Centrex North       Centrex
5/16/2006              ISDN North          Centrex ISDN




Back to Contents Tab
Change Made
Revised Format - now in separate Worksheets.
Added note pointing to Special Services
bolded ISDN PRI on line 21 and 56
Validated info was accurate on line 175
Added same note as above to South line 75
Added new tab for Fast Packet intervals
Added links to each tab for easier navigation
Split North and South Intervals into separate tabs
for easier viewing. Also added links to each tab
back to Contents tab for easier navigation

added missing interval dates
Corrected spelling of Centrex

				
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