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					                                                                                                       Appendix A - Jan 2008 Better Report




                        Lead SMDC                             Corporate Plan   D of T   Corp   2006/07   2007/08                         Half Year    Oct      Nov      Dec                  YTD     Current
    Description                          Ref      Reported                                                         Q1 Result Q2 Result                                          Q3 Result                      Trend      Head of Service Commentary
                        Service Area                             Portfolio      BVPI    Plan    Result    Target                          Result     Result   Result   Result               Result    Status



Score against a
checklist of best
practice for
Environmental Health
                     Environment
                     al Services
                                 BVPI 166a        Quarterly   Environment       Yes     Yes    100.0%     100%     100.0%    100.0%      100.0%       N/A      N/A      N/A     100.0%      100%
                                                                                                                                                                                                     J F
Cleanliness of land
and highways - the                                                                                                  See                                                                                                 Use of enforcement powers is
level of LITTER
below an acceptable
                        Environment
                        al Services
                                    BVPI 199a     Quarterly   Environment       No      Yes    11.6%       8%      Commen
                                                                                                                     ts
                                                                                                                               9.0%         9%        N/A      N/A      N/A        8%        8%
                                                                                                                                                                                                     J C               contributing to higher standard of
                                                                                                                                                                                                                               street cleanliness
standard
                                                                                                                                                                                                                        The rate for October, November
                                                                                                                                                                                                                        and December is estimated due
                                                                                                                                                                                                                        to lack of information from SCC
% of household
waste recycled
                        Environment
                        al Services
                                       BVPI 82
                                         a(i)
                                                  Monthly     Environment       Yes     Yes    14.3%       17%      13.7%     15.6%       14.5%      20.6%    21.0%    22.6%     21.4%      16.5%
                                                                                                                                                                                                     J C               and contractors. The new service
                                                                                                                                                                                                                            launch has seen tonnage of
                                                                                                                                                                                                                          recyclate collected soar, thus
                                                                                                                                                                                                                         improving percentage rates for
                                                                                                                                                                                                                                     each month
                                                                                                                                                                                                                        The rate for October, November
                                                                                                                                                                                                                             and December is currently
                                                                                                                                                                                                                              estimated due to lack of
% of household
waste composted
                        Environment
                        al Services
                                       BVPI 82
                                         b(i)
                                                  Monthly     Environment       Yes     Yes    20.9%       24%      32.1%     35.6%       33.6%      42.8%    40.7%    32.3%     38.6%      35.5%
                                                                                                                                                                                                     J C                     information from SCC and
                                                                                                                                                                                                                       contractors. Performance to date
                                                                                                                                                                                                                             exceeds any previous year
                                                                                                                                                                                                                                      recorded .
                                                                                                                                                                                                                        The tonnage is estimated due to
                                                                                                                                                                                                                       lack of information from SCC and
                                                                                                                                                                                                                          contractors. Amount of waste
                                                                                                                                                                                                                        collected is slightly higher than
                                                                                                                                                                                                                           last year, although has been
Household waste
                                                                                                                                                                                                     J D
                        Environment                                                                                                                                                                                     affected by high performance on
collected per person                   BVPI 84a   Monthly     Environment       Yes     Yes    451.4      470 kg     126       122         247        41       39       33        112        361                         the composting service. This is
                        al Services
(kg)                                                                                                                                                                                                                   excellent progress as start of new
                                                                                                                                                                                                                            services has had impact on
                                                                                                                                                                                                                              amount of residual waste
                                                                                                                                                                                                                          collected whilst recycling and
                                                                                                                                                                                                                             composting services have
                                                                                                                                                                                                                               increased dramatically.
                                                                                                                                                                                                                        Rate is estimated due to lack of
                                                                                                                                                                                                                             information from SCC and
% change                                                                                                                                                                                                                        contractors. Although
(compared to                                                                                                                                                                                                           performance seems weaker than
previous year) in the
number of kilograms
of waste collected
                        Environment
                        al Services
                                       BVPI 84b   Quarterly   Environment       No      No     1.83%       0%       5.5%       3.0%        1.1%       N/A      N/A      N/A      7.7%        4%
                                                                                                                                                                                                     L D                at same period last year, this is
                                                                                                                                                                                                                        due to high performance on the
                                                                                                                                                                                                                       organic waste service (BVPI 82b)
per person                                                                                                                                                                                                                which has collected over 4250
                                                                                                                                                                                                                       tonnes more than in same period
                                                                                                                                                                                                                                       last year.




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                                                                                                              Appendix A - Jan 2008 Better Report




                           Lead SMDC                                Corporate Plan   D of T   Corp   2006/07    2007/08                         Half Year    Oct      Nov      Dec                  YTD     Current
     Description                             Ref      Reported                                                            Q1 Result Q2 Result                                          Q3 Result                      Trend       Head of Service Commentary
                           Service Area                                Portfolio      BVPI    Plan    Result     Target                          Result     Result   Result   Result               Result    Status




                                                                                                                                                                                                                               The Q3 figure represents the full
Cost of waste collection
per household
                           Environmental
                             Services
                                            BVPI 86   Bi annually    Environment      Yes     Yes    £53.14      £65.20     NYD       TBD         TBD        N/A      N/A      N/A      £66.24     £66.24
                                                                                                                                                                                                            L D               year forecast as at the end of Q3,
                                                                                                                                                                                                                               which is £1.04 above the target.


                                                                                                                                                                                                                                Growth in number of properties
                                                                                                                                                                                                                                   now offered recycling and
                                                                                                                                                                                                                                   composting services has
                                                                                                                                                                                                                                    increased to 2020 since
                                                                                                                                                                                                                                 September, this will increase
Kerbside collection
of recyclables (one
recyclable)
                           Environment
                           al Services
                                           BVPI 91a   Quarterly     Environment       Yes     Yes    93.1%       100%      92.5%     93.9%       93.2%       N/A      N/A      N/A      97.4%       95%
                                                                                                                                                                                                            L C                 further as next phase is added
                                                                                                                                                                                                                                  (communal dwellings- 422
                                                                                                                                                                                                                               properties). There is still around
                                                                                                                                                                                                                              809 difficult access properties that
                                                                                                                                                                                                                              are currently serviced by a caged
                                                                                                                                                                                                                               van, these will be very difficult to
                                                                                                                                                                                                                               add onto the collection services.


Kerbside collection
of recyclables (two
recyclables)
                           Environment
                           al Services
                                           BVPI 91b   Quarterly     Environment       No      No     93.1%       100%      92.5%     93.9%       93.2%       N/A      N/A      N/A      97.4%       95%
                                                                                                                                                                                                            L C                            As above.




                                                                                                                                                                                                                               A campaign is being planned to
Dog fouling spot fines
                           Environment
                           al Services
                                           Local PI   Quarterly     Environment       No      No      22%         20         0         1            1        N/A      N/A      N/A        0        100%
                                                                                                                                                                                                            L D                  address the increase in dog
                                                                                                                                                                                                                               fouling incidents reported in the
                                                                                                                                                                                                                               Leek area during the 3rd quarter


                                                                                                                                                                                                                                 A significant rise in reported
Dog fouling incidents
reported
                           Environment
                           al Services
                                           Local PI   Quarterly     Environment       No      No      147        <175        20        35          55        N/A      N/A      N/A        72       152%
                                                                                                                                                                                                            L D                 incidents in the Leek area. A
                                                                                                                                                                                                                                campaign is being planned to
                                                                                                                                                                                                                                      address this issue



Inspection of high
risk food premises
                           Environment
                           al Services
                                           Local PI   Quarterly     Environment       No      Yes     N/A        100%      100%      100%        100%        N/A      N/A      N/A      100%       100%
                                                                                                                                                                                                            J F                All high risk premises inspected
                                                                                                                                                                                                                                  within relevant time periods



% of high risk food
premises inspected
on time and to
standard
                           Environment
                           al Services
                                           Local PI   Quarterly     Environment       No      Yes     N/A        100%      100%      100%        100%        N/A      N/A      N/A      100%       100%
                                                                                                                                                                                                            J C                All high risk premises inspected
                                                                                                                                                                                                                                  within relevant time periods




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                                                                                                      Appendix A - Jan 2008 Better Report




                       Lead SMDC                             Corporate Plan   D of T   Corp   2006/07   2007/08                           Half Year    Oct      Nov      Dec                   YTD     Current
    Description                         Ref      Reported                                                           Q1 Result Q2 Result                                          Q3 Result                       Trend       Head of Service Commentary
                       Service Area                             Portfolio      BVPI    Plan    Result    Target                            Result     Result   Result   Result                Result    Status


                                                                                                                                                                                                                            This is a new PI introduced
                                                                                                                                                                                                                             October 2007 when new
                                                                                                                                                                                                                         Corporate Plan was agreed. The
                                     Local PI                                                                                                                                                                             focus for 2007/08 is on setting
% satisfaction with    Environment introduced                                                                                                                                                                               baselines and establishing
                                                 Quarterly   Environment       No      Yes     N/A        TBD         N/A       N/A         N/A        N/A      N/A      N/A       N/A         N/A      N/A      N/A
public conveniences    al Services   October                                                                                                                                                                                reporting mechanisms and
                                       2007                                                                                                                                                                              targets. Work is taking place to
                                                                                                                                                                                                                           see if this measure could be
                                                                                                                                                                                                                         incorporated in the forthcoming
                                                                                                                                                                                                                                    Place Survey.
                                                                                                           6%
                                                                                                        reduction                                                                                                        Energy awareness sessions to be
C02 emissions and        Property                                                                        in CO2                                                                                                             conducted for employees &
                                      Local PI   Quarterly    Environment      No      Yes      N/A     emissions     N/A        N/A        TBD        N/A      N/A      N/A       N/A         TBD      TBD      TBD
Water Usage              Services                                                                                                                                                                                          members. Result calculated
                                                                                                          and in
                                                                                                                                                                                                                          annually at end of financial year.
                                                                                                          water
                                                                                                          usage
                                                                                                                                                                                                                           31.4 baseline result is actually
                                                                                                                                                                                                                          from 2005 and not 2006/07. The
New VAT                                                                                                                                                                                       See
                       Regeneration                                                                                                                                                                                      target equates to approx. an extra
Registrations per                     Local PI   Annually         N/A          No      No      31.4       34.0        N/A       N/A         N/A        N/A      N/A      N/A       N/A       Commen     TBD      TBD
                         Services                                                                                                                                                                                        20 registrations per year. Data not
10,000 population                                                                                                                                                                              ts
                                                                                                                                                                                                                            released for 07/08 activity till
                                                                                                                                                                                                                                  December 2008.


                                                                                                                                                                                              See
                       Regeneration
Employment Rate                       Local PI   Annually         N/A          No      No      83%        80%         N/A       N/A         N/A        N/A      N/A      N/A       N/A       Commen     TBD      TBD           Target is 80% by 2020
                         Services
                                                                                                                                                                                               ts



Wage Rates of
                                                                                                                                                                                              See
Residents (as factor   Regeneration
                                      Local PI   Annually         N/A          No      No      96.8       96.8        N/A       N/A         N/A        N/A      N/A      N/A       N/A       Commen     TBD      TBD            Target is 98 by 2020
of England & Wales       Services
                                                                                                                                                                                               ts
Rates)



                                                                                                                                                                                              See
The % of workers       Regeneration
                                      Local PI   Annually         N/A          No      No     12.19%      TBD         N/A       N/A         N/A        N/A      N/A      N/A       N/A       Commen     TBD      TBD          Target is 7.5% by 2020
with no qualifications   Services
                                                                                                                                                                                               ts



The % of workers                                                                                                                                                                              See
                       Regeneration
with higher                           Local PI   Annually         N/A          No      No     25.44%      TBD         N/A       N/A         N/A        N/A      N/A      N/A       N/A       Commen     TBD      TBD           Target is 30% by 2020
                         Services
qualifications                                                                                                                                                                                 ts



Percentage of major                                                                                                                                                                                                       Low number of applications can
                      Development
planning applications
determined in13
weeks
                       & Building BVPI 109 a Quarterly
                        Control
                                                              Planning &
                                                             Development
                                                                               Yes     Yes     80%        76%        100%       40%         73%        N/A      N/A      N/A      100%        79%
                                                                                                                                                                                                       J F                     lead to fluctuations in
                                                                                                                                                                                                                           performance. Expect full year
                                                                                                                                                                                                                                  target to be met.




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                                                                                                     Appendix A - Jan 2008 Better Report




                       Lead SMDC                             Corporate Plan   D of T   Corp   2006/07   2007/08                         Half Year    Oct      Nov      Dec                  YTD     Current
    Description                         Ref      Reported                                                         Q1 Result Q2 Result                                          Q3 Result                      Trend      Head of Service Commentary
                       Service Area                             Portfolio      BVPI    Plan    Result    Target                          Result     Result   Result   Result               Result    Status



Percentage of minor
                      Development
planning applications
determined in 8
weeks
                       & Building BVPI 109 b
                        Control
                                                 Monthly
                                                              Planning &
                                                             Development
                                                                               Yes     Yes     85%       82%        82%       85%         83%       71%      92%      96%        91%       85%
                                                                                                                                                                                                    J F
Percentage of other
                      Development
planning applications
determined in 8
weeks
                       & Building BVPI 109 c
                        Control
                                                 Monthly
                                                              Planning &
                                                             Development
                                                                               Yes     Yes     92%       92%        96%       95%         95%       92%      92%      92%        91%       95%
                                                                                                                                                                                                    J C
The percentage of
                                                                                                                                                                                                                      Recent small number of allowed
appeals allowed        Development
against SMDCs
decision to refuse a
                        & Building
                         Control
                                      BVPI 204   Quarterly
                                                              Planning &
                                                             Development
                                                                               Yes     Yes     26%       25%        43%       13%         28%        N/A      N/A      N/A       40%       32%
                                                                                                                                                                                                    L D               appeals brings YTD performance
                                                                                                                                                                                                                         off track but fluctuations in
                                                                                                                                                                                                                            outcomes is the norm.
Planning application

Performance against
the nationally         Development
agreed Planning
Quality of Service
                        & Building
                         Control
                                      BVPI 205   Quarterly
                                                              Planning &
                                                             Development
                                                                               Yes     Yes    100%      100%      100.0%     100.0%      100%        N/A      N/A      N/A     100.0%      100%
                                                                                                                                                                                                    J F                   Performing to maximum
                                                                                                                                                                                                                           prescribed standards
checklist


ALL Planning
                       Development                                                                                                                                                                                    This the longest established and
applications
processed in 8
Weeks
                        & Building
                         Control
                                      Local PI   Monthly
                                                              Planning &
                                                             Development
                                                                               No      Yes     90%       85%        92%       91%         91%       88%      90%      94%        92%       91%
                                                                                                                                                                                                    J C               most useful indicator - performing
                                                                                                                                                                                                                              well above target.



Customer            Development                                                                                                                                                                                        Satisfaction survey redesigned
satisfaction with
Development Control
                     & Building
                      Control
                                      Local PI   Quarterly
                                                              Planning &
                                                             Development
                                                                               No      Yes     87%       87%        N/A       N/A         N/A        N/A      N/A      N/A       62%       62%
                                                                                                                                                                                                    L D                and reissued from October.21
                                                                                                                                                                                                                       respondents during the quarter



Telephone - % of
                       Development                                                                                  84%
calls answered                                                Planning &
                        & Building    Local PI   Quarterly                     No      No      N/A       97%      (Estimat    N/A         N/A       93%      95%       N/A       N/A        N/A      TBD      TBD         Latest data not available
(Development &                                               Development
                         Control                                                                                     e)
Building Control only)


 Letters replied to
within 10 working      Development
days (Development
& Building Control
                        & Building
                         Control
                                      Local PI   Quarterly
                                                              Planning &
                                                             Development
                                                                               No      No      N/A      100%        54%       59%         56%        N/A     75%      90%        72%       59%
                                                                                                                                                                                                    L C               Enhanced performance through to
                                                                                                                                                                                                                                    Q3
only)




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                                                                                                         Appendix A - Jan 2008 Better Report




                       Lead SMDC                                Corporate Plan   D of T   Corp   2006/07   2007/08                         Half Year    Oct      Nov      Dec                   YTD      Current
    Description                           Ref       Reported                                                         Q1 Result Q2 Result                                          Q3 Result                        Trend       Head of Service Commentary
                       Service Area                                Portfolio      BVPI    Plan    Result    Target                          Result     Result   Result   Result                Result     Status


                                                                                                                                                                                                                              This is a new PI introduced
                                                                                                                                                                                                                               October 2007 when new
                                                                                                                                                                                                                           Corporate Plan was agreed. The
                                         Local PI                                                                                                                                                                           focus for 2007/08 is on setting
% of users satisfied
                        Property       introduced                 Planning &                                                                                                                                                  baselines and establishing
with car parking                                    Annually                      No      Yes      N/A      TBD        N/A       N/A         N/A        N/A      N/A      N/A       N/A         N/A       N/A      N/A
                        Services         October                 Development                                                                                                                                                  reporting mechanisms and
provision
                                           2007                                                                                                                                                                            targets. Work is taking place to
                                                                                                                                                                                                                             see if this measure could be
                                                                                                                                                                                                                           incorporated in the forthcoming
                                                                                                                                                                                                                                      Place Survey.

                                                                                                                                                                                                                             This will be a new performance
                                                                                                                                                                                                                            indicator for 2007/08. The focus
                                         Local PI
% take-up in                                                                                                                                                                                                                  will be upon establishing the
                        Property       introduced                 Planning &
concessionnary                                      Quarterly                     No      Yes     TBD       TBD        N/A       N/A         N/A        N/A      N/A      N/A       N/A         N/A       N/A      N/A        current baseline; identifying
                        Services         October                 Development
travel scheme                                                                                                                                                                                                               improvement opportunities; and
                                           2007
                                                                                                                                                                                                                             determining future targets and
                                                                                                                                                                                                                                          actions.

                                                                                                                                                                                                                              Draft result continues to be
                                                                                                                                                                                                                           significantly ahead of target due
% of new homes
built on previously
developed land
                       Regeneration
                         Services
                                    BVPI 106        Quarterly
                                                                 Planning &
                                                                Development
                                                                                  No      Yes    79.00%     65%      86.00%    92.00%       89.00%      N/A      N/A      N/A     82.00%        87%
                                                                                                                                                                                                         J C                    to development on large
                                                                                                                                                                                                                           brownfield sites. Result does not
                                                                                                                                                                                                                               include NHBC returns for
                                                                                                                                                                                                                            December as not yet received.

% of conservation
areas with published                                                                                                  See                                                                                                     Three management plans in
management
appraisals (was
                       Regeneration
                         Services
                                        Local PI    Quarterly
                                                                 Planning &
                                                                Development
                                                                                  No      Yes     29%      43.00%    Commen
                                                                                                                       ts
                                                                                                                                 29%         29%        N/A      N/A     29%        29%         29%
                                                                                                                                                                                                         J F                    preparation and will be
                                                                                                                                                                                                                            completed by financial year end.
BVPI 219c)


                                                                                                                                                                                               TBD -                         Survey late 2007/early 2008.
Market town traders
                     Regeneration                                                                                                            See                                                See                         Await results.Target was set in
confidence regarding                    Local PI    Annually    Regeneration      No      Yes     51%      68.00%      N/A       N/A                    N/A      N/A      N/A       N/A                   TBD      TBD
                       Services                                                                                                            Comments                                           comment                      advance of 2006/07 result and is
trading conditions
                                                                                                                                                                                                 s                                  very ambitious


                                                                                                                                                                                                                           Footfalls surveys to be completed
                                                                                                             3%     See    See                                                                                             in February/March 2008 to permit
Footfall in the Market Regeneration                                                              Complete                          See                                                          See
                                        Local PI    Quarterly   Regeneration      No      No              increase Commen Commen                        N/A      N/A      N/A       N/A                   TBD      TBD        calculation of annual change
Towns                    Services                                                                   d                            Comments                                                     Comments
                                                                                                          on 06/07   ts     ts                                                                                                  through comparison with
                                                                                                                                                                                                                                  Feb/March 2007 data,


                                                                                                                                                                                                                            Satisfaction forms continue to be
% customer                                                                                                            See    See                                                                                           issued to customers. YTD result is
satisfaction in Tourist
Information Centre
                        Regeneration
                          Services
                                        Local PI    Quarterly   Regeneration      No      No      92%       91%      Commen Commen
                                                                                                                       ts     ts
                                                                                                                                             TBD        N/A      N/A      N/A       N/A         90%
                                                                                                                                                                                                         L D                     90% - 1% below target.
                                                                                                                                                                                                                            Confidence is high that target will
                                                                                                                                                                                                                                       still be met.




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                                                                                                     Appendix A - Jan 2008 Better Report




                       Lead SMDC                             Corporate Plan   D of T   Corp   2006/07   2007/08                         Half Year    Oct      Nov      Dec                   YTD      Current
    Description                         Ref      Reported                                                         Q1 Result Q2 Result                                          Q3 Result                        Trend       Head of Service Commentary
                       Service Area                             Portfolio      BVPI    Plan    Result    Target                          Result     Result   Result   Result                Result     Status



Public perception of                                                                                      60%                                                                                                            Public perception to be tested by
the Market Towns -                                                                                      Biddulph,  See    See                                                                                           telephone survey in first quarter of
                       Regeneration                                                                                               See                                                        See
Increased levels of                   Local PI   Annually    Regeneration      No      Yes     N/A        65%     Commen Commen                      N/A      N/A      N/A       N/A                   TBD      TBD       2008. Originally planned for end
                         Services                                                                                               Comments                                                   Comments
satisfaction amongst                                                                                    Cheadle,    ts     ts                                                                                            of 2007 but will still be completed
town centre users                                                                                       75% Leek                                                                                                              within this financial year.

                                                                                                                                                                                                                        This PI was introduced when the
                                                                                                                                                                                                                          Corporate Plan was updated
                                                                                                                                                                                                                         October 2007. It will be a new
                                      Local PI                                                                                                                                                                             performance indicator for
% Increase in the
                       Regeneration introduced                                                                                                                                                                           2007/08. The focus this year is
number of day                                    Quarterly    Regeneration     No      Yes     N/A        TBD       N/A       N/A         N/A        N/A      N/A      N/A       N/A         N/A       N/A      N/A
                         Services     October                                                                                                                                                                             upon establishing reporting
visitors
                                        2007                                                                                                                                                                              mechanisms, baselines and
                                                                                                                                                                                                                            targets, in readiness for
                                                                                                                                                                                                                         performance managing during
                                                                                                                                                                                                                                    2008/09.

                                                                                                                                                                                                                        This PI was introduced when the
                                                                                                                                                                                                                          Corporate Plan was updated
                                                                                                                                                                                                                         October 2007. It will be a new
                                      Local PI                                                                                                                                                                             performance indicator for
Number of new          Regeneration introduced                                                                                                                                                                           2007/08. The focus this year is
                                               Bi Annually    Regeneration     No      Yes     N/A        TBD       N/A       N/A         N/A        N/A      N/A      N/A       N/A         N/A       N/A      N/A
business startups        Services     October                                                                                                                                                                             upon establishing reporting
                                        2007                                                                                                                                                                              mechanisms, baselines and
                                                                                                                                                                                                                            targets, in readiness for
                                                                                                                                                                                                                         performance managing during
                                                                                                                                                                                                                                    2008/09.

                                                                                                                                                                                                                        This PI was introduced when the
                                                                                                                                                                                                                          Corporate Plan was updated
                                                                                                                                                                                                                         October 2007. It will be a new
                                      Local PI                                                                                                                                                                             performance indicator for
Number of vacant
                       Regeneration introduced                                                                                                                                                                           2007/08. The focus this year is
non-domestic                                     Quarterly    Regeneration     No      Yes     N/A        TBD       N/A       N/A         N/A        N/A      N/A      N/A       N/A         N/A       N/A      N/A
                         Services     October                                                                                                                                                                             upon establishing reporting
premises
                                        2007                                                                                                                                                                              mechanisms, baselines and
                                                                                                                                                                                                                            targets, in readiness for
                                                                                                                                                                                                                         performance managing during
                                                                                                                                                                                                                                    2008/09.




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