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					                              CITY OF MINNEAPOLIS
                               Request for Proposal
                                    To Provide
                         Broadband IP Data Access Services
ISSUANCE DATE:                      April 13, 2005

ISSUING AGENCY:                     Business Information Services

USING AGENCY:                       CITY OF MINNEAPOLIS

MAILING INSTRUCTI ONS : Proposals must be in a sealed envelope clearly mark ed “Proposal to Provide
Broadband IP Data Access Services”. Mail one (1) original executed response and ten (10) duplicate
copies. Eleven (11) copies of a CD-ROM containing electronic copies and supporting documentation
should be included with each original and copy proposal. The Respondent’s Company Name must be
clearly marked on the front on the envelopes.

                   DELIVERE D BY US POSTA L SERVICE OR ANY OTHER MEANS TO:

                                            CITY OF MINNEAPOLIS
                                             Procurement Division
                                           Towle Building, Room 552
                                           330 Second A venue South
                                            Minneapolis, MN 55415

                 Sealed Proposals, subject to the conditions of this RFP, will be accepted until:
                        4:30 p.m. Central Daylight Time on Tuesday, June 7, 2005

               A mandat ory Pre-Proposal Conference is scheduled for prospective vendors:
                    Wednesday, April 27, 2005, at 11:00 a.m. Central Daylight Time
           Please limit the number of representatives attending to three people per organization.

                                           CITY OF MINNEAPOLIS
                                          Equipment Services Division
                                           Currie Conference Center
                                              1200 Currie A venue
                                            Minneapolis, MN 55403

A Notice of Intent to Propos e and registration for the mandatory Pre-P roposal Conference is required by
Wednesday, April 20, 2005, by 4:30 p.m. Send the Notice of Intent to Propos e and complete contact
information to Pre-Proposal Conference attendees via Email to broadband@ci.minneapolis.mn.us .


Written questions concerning the RFP specifications will be received after the Pre -Proposal Conference
and until 4:00 p.m. Central Daylight Time on We dnesday, May 11, 2005. Email questions to
broadband@ci.mi nneapolis.mn.us .

All written questions and answers will be posted on the CITY OF MINNEAPOLIS’ web site as an
addendum. It is the Respondent’s responsibility to assure that all addenda have been reviewed and, if
need be, signed and ret urned.




April 13, 2005                               CITY OF MINNEAPOLIS                                    Page 1 of
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                                                Table of Contents

1.0   EXECUTIVE SUMMARY ................................................................................................ 4
2.0   CITY OF MINNEAPOLIS OVERVIEW ......................................................................... 6
  2.1   About the CITY OF MINNEAPOLIS .......................................................................... 6
  2.2   Current Communications Infrastructure .................................................................... 7
  2.3   Resources Available to Ultimate Contractor ............................................................ 8
3.0   REQUEST FOR PROPOSAL TIMETABLE AND PROCEDURES ....................... 10
  3.1   Release of Request for Proposal ............................................................................. 10
  3.2   Notice of Intent to Propose ....................................................................................... 10
  3.3   Pre-Proposal Conference (Mandatory) ................................................................... 10
  3.4   Contact For Inquiries ................................................................................................. 10
  3.5   Last Date to Submit Written Questions................................................................... 11
  3.6   Proposal Due Date, Time and Location.................................................................. 11
  3.7   Project Schedule – Anticipated ................................................................................ 11
  3.8   Proposal Cover Letter and Executive Summary ................................................... 12
  3.9   Proposal Format and Required Submittals with Proposal Response ................ 12
  3.10 Proposal Evaluation ................................................................................................... 13
  3.11 CITY OF MINNEAPOLIS Institutional Pilot Projects............................................. 13
4.0   CONTRACT REQUIREMENTS, TERMS AND CONDITIONS............................... 15
  4.1   Standard CITY OF MINNEAPOLIS Terms and Conditions ................................. 15
  4.2   Small and Underutilized Business Program Requirements................................. 19
  4.3   Prevailing Wage Certificate ...................................................................................... 20
  4.4   Equal Benefits Ordinance ......................................................................................... 20
  4.5   Contractor Guaranty..………………….……………………………………………20
  4.6   Contractor Insurance Requirements ....................................................................... 20
  4.7   Indemnification............................................................................................................ 22
5.0   REQUIREMENTS .......................................................................................................... 23
  5.1   Institutional Services Background ........................................................................... 23
  5.2   CITY OF MINNEAPOLIS Required Institutional Services ................................... 25
6.0   DESIRED SERVICES ................................................................................................... 28
  6.1   Residential Services .................................................................................................. 28
  6.2   Business Services...................................................................................................... 28
  6.3   Community Development Services ......................................................................... 29
  6.4   Economic Development Services............................................................................ 31
  6.5   Visitor Amenity Services ........................................................................................... 31
7.0   TECHNOLOGY AND MANAGEMENT CAPABILITIES ......................................... 32
  7.1   Technology Design and Integration......................................................................... 32
  7.2   Project Management, Installation and Testing ...................................................... 38
  7.3   Operations and End User Support .......................................................................... 42
8.0   RESPONDENT INFORMATION AND FINANCIAL OVERVIEW .......................... 44
  8.1   Background and Experience .................................................................................... 44
  8.2   References .................................................................................................................. 44
  8.3   Operational Strengths................................................................................................ 45
  8.4   Marketing and Sales Strength .................................................................................. 45


April 13, 2005                                       CITY OF MINNEAPOLIS                                                 Page 2 of
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  8.5  Customer Service and Technical Support.............................................................. 45
  8.6  Technical Strength ..................................................................................................... 45
  8.7  Application and Integration Development Strength .............................................. 46
  8.8  Respondent Partnerships ......................................................................................... 46
  8.9  Proposed Service and Network Management Approach..................................... 47
  8.10 Organizational Model ................................................................................................. 47
9.0   RESPONDENT BUSINESS PLAN AND FINANCIAL MODEL ............................. 48
10.0 APPENDICES................................................................................................................. 49
  Appendix 1 – Map of CITY OF MINNEAPOLIS................................................................. 49
  Appendix 2 – Description of Current CITY OF MINNEAPOLIS Network ...................... 49
  Appendix 3 – CITY OF MINNEAPOLIS Current Internet Access ................................... 49
  Appendix 4 – CITY OF MINNEAPOLIS Facilities ............................................................. 49
  Appendix 5 – Hanging Assets .............................................................................................. 50
  Appendix 6 – Prevailing Wage Certificate .......................................................................... 50
  Appendix 7 – Neighborhoods and Community Technology Center Locations............. 50
  Appendix 8 – Languages Spoken....................................................................................... 50




April 13, 2005                                     CITY OF MINNEAPOLIS                                               Page 3 of
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                                  CITY OF MINNEAPOLIS

                      REQUEST FOR PROPOSAL
                                FOR
                 BROADBAND IP DATA ACCESS SERVICES



1.0      EXECUTIVE SUMMARY
         The CITY OF MINNEAPOLIS is a vibrant urban environment with active neighborhoods, lakes,
         parks, schools, libraries, dining and entert ainment spaces and cultural venues. In a study relat ing
         to the literacy of communities and their populations, Minneapolis ranked as the most literate city
         in the nation. The city beat out Seattle and San Francisco for the title. Minneapolis is also the
         top tech city in the nation. That’s according to the world’s largest science and technology
         magazine, Popular Science. The “unassuming yet consistently innovative Minneapolis” edged
         out Atlanta and Washington, D.C. for the top tech city based on the results of data gathered and
         evaluated by the magazine from the Census Bureau, the National Scienc e Foundation and expert
         surveys.

         The purpose of this Request for Proposal is to solicit responses from private sector organizations
         that have the desire, technical competence, business experience and financial whe rewithal to
         implement and operate a fixed and mobile broadband services network to meet current and future
         institutional needs and provide coverage to all locations across the CITY OF MINNEAPOLIS.
         The CITY OF MINNEAPOLIS will contract with the selected Res pondent for access and
         connectivity services to meet its institutional requirements; facilitate use of CITY OF
         MINNEAPOLIS owned assets to support technology deployment, and promote CITY OF
         MINNEAPOLIS Department and Boards’ use of broadband services for operational needs.

         CITY OF MINNEAPOLIS desires creative, detailed, customer centric responses to this request.
         Respondents must meet all CITY OF MINNEAPOLIS institutional requirements outlined in this
         document. Based on the broadband technology platform implement ed through this program,
         Respondents will also be evaluated by their submissions regarding CITY OF MINNEAPOLIS
         desires to make improved access and connectivity services available to residents, businesses
         and visitors. The intended scope of this document specifically addresses CITY OF
         MINNEAPOLIS institutional requirements and by extension, CITY OF MINNEAPOLIS service
         delivery points such as CITY OF MINNEAPOLIS and Board facilities, outdoor areas, construction
         environments, and structures such as single-family homes and small businesses.

         In addition, CITY OF MINNEAPOLIS is interested in understanding any services that
         Respondents may propose to offer to residents, businesses and visitors in the CITY OF
         MINNEAPOLIS. The CITY OF MINNEAPOLIS will not own, operate or be involved in the delivery
         or support of any services and will not arbitrate any problems associated wit h such services. The
         CITY OF MINNEAPOLIS involvement will be limited to the proc urement and use of institutional
         services for CITY OF MINNEAPOLIS use as detailed in this document.

         The CITY OF MINNEAPOLIS will create a short list of Respondents during an initial evaluation
         phase to work more closely with CITY OF MINNEAPOLIS in the second, more detailed phase of
         assessment. THE CITY OF MINNEAPOLIS will seek to understand business operations
         experience, technical design and implementation capabilities, customer and technical support


April 13, 2005                             CITY OF MINNEAPOLIS                                    Page 4 of
53
         services, financial wherewithal and detailed business plans of selected Respondents. Broadband
         access must be ubiquitous across the CITY OF MINNEAPOLIS within 12 months. Significant
         enhancements in access speeds; overall network capacity, applications development and
         standards compliance are expected within 24 months. A clear and achievable 60-mont h
         broadband technology life cycle strategy and detailed business plan will be required. . Your
         ability to fully engage the people, processes and technology necessary to succeed in deploying
         an integrated infrastructure and a complete menu of easy to use, competit ive and targeted
         customer and community services is essential.

         We welcome and appreciate all Respondents’ participation, creativity and input in this proc ess.




April 13, 2005                            CITY OF MINNEAPOLIS                                   Page 5 of
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2.0      CITY OF MINNEAPOLIS OVERVIEW
2.1      About the CITY OF MINNEAPOLIS

         Residents of the CITY OF MINNEAPOLIS are increasingly accessing the Internet from their
         homes. An April 2003 survey by Nielsen/ Net Ratings entitled “Top Internet Mark ets”, ranked the
                                     th
         CITY OF MINNEAPOLIS 20 nationwide in terms of household Internet penetration with 68. 2%.
         A September 2004 survey, also by Nielsen/Net Ratings, entitled “Top Broadband and
                                                                      th
         Narrowb and Mark ets” ranked the CITY OF MINNEAPOLIS 15 with 46.9% of the City’s Internet
         users employing broadband access. Using the above surveys, the U.S. 2000 Census data, and
         the 2003 CITY OF MINNEAPOLIS Resident Satisfaction Survey, which show an average of 2.36
         persons per household, the number of broadband households in Minneapolis is estimated to be
         30-32% of total households.


         2.1.1   Map of Minneapolis

                 See Appendix 1 for a map of the CITY OF MINNEAP OLIS.


         2.1.2   City Statistics

                 Minneapolis is Minnesota’s largest city with an area of 58.7 square -miles. Minneapolis is
                 located in Hennepin County and has 162,352 Housing units. Ac cording to the 2000
                 Cens us, Minneapolis had a population of 382,618 with a median age of 31.2 years. The
                 median household income is $37,974 and 21% of the residents over 25 years old have at
                 least a bachelor's degree. Minneapolis is ethnically diverse with a population that is 65%
                 white, over 7% Hispanic, 18% black or African American, over 6% Asian and over 2%
                 American Indian.

                 Minneapolis businesses include construction, manufacturing, wholes ale and ret ail
                 establishments, financial and service businesses, as well as a host of other industry
                 segments. The chart below presents the 2000 statistics for the number of businesses
                 broken down by quantity of employ ees.

                                Employee          Quantity of Businesses
                                Size
                                     1-10                          8,772
                                     11-50                         2,386
                                    51-100                           492
                                   101-500                           378
                                  501-1,000                           27
                                    1,000+                            31
                                     Total                        12,086

                 According to the 2000 Census and the CITY OF MINNEAPOLIS GIS system, there are a
                 total of 162,352 households within the City. The quantities by ward are as follows:

                                    Ward         Quantity of Households
                                     1                           12,073
                                     2                           12,396
                                     3                           10,503


April 13, 2005                             CITY OF MINNEAPOLIS                                  Page 6 of
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                                     Ward            Quantity of Households
                                       4                             10,838
                                       5                             10,690
                                       6                             13,779
                                       7                             16,924
                                       8                             10,582
                                       9                             12,377
                                      10                             14,981
                                      11                             11,588
                                      12                             12,352
                                      13                             13,269
                                     Total                          162,352




2.2      Current Communications Infrastructure


         2.2.1   CITY OF MINNEAPOLIS Private Network

                 Appendix 2 contains an overview of the CITY OF MINNEAPOLIS’ existing private
                 network. The CITY OF MINNEAPOLIS is requesting the Respondent to propose a
                 private network solution for the CITY OF MINNEAPOLIS.


         2.2.2   Current Internet Access

                 The current Internet access is provided through the Unisys managed services contract
                 with the CITY OF MINNEAPOLIS through their data access services infrastructure.
                 Additional details for Internet access are cont ained in Appendix 3.


         2.2.3   Existing Public Safety and Emergency Communications Systems

                 The CITY OF MINNEAPOLIS operates a CITY OF MINNEAPOLIS -owned 800 Mhz
                 digital, simulcast, voice radio sub-net work connected to a State-owned metro area voice
                 radio backbone. The CITY OF MINNEAP OLIS no longer uses CDPD. Minneapolis Fire
                 Department still uses the Electrocom system with 43 mobile Data Protocol Convert ers
                 (DP Cs) with two-line display and eight connected to Comput er Aided Dispatch for primary
                 fire station alerting. Minneapolis Parks uses 11 MDT’s and Minneapolis Police
                 Department still has 63 MDT’s on the Electrocom system. Both Parks and Police
                 eventually plan to move to the Sprint commercial solution. There are two EMS
                 ambulances that have MDT’s on the Electrocom system.

                 Mobile Computer Terminals (MCTs) are installed in 163 of the 219 vehicles in the Police
                 fleet. Following is information on the mobile voice and data environment:
                                  Model                     Radio brand
                 Manufacturer                Quantity                                  Software Configuration
                                 Number                  and transmit power
                                  P3M-                  Sprint Air Card
                   Data 911                    163                            Windows XP, VPN, Packet Cluster Patrol
                                C1.2M256




April 13, 2005                               CITY OF MINNEAPOLIS                                           Page 7 of
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                 Following are quantities of mobile devices.
                 Department                 Voice Mobiles      Voice Portables       MDC’ s         MDT’ s
                 Public Works                        315                   167            0              0
                 Police (including Park              311                   921         163             73
                 Police, Traffic Control
                 and ME CC)
                 Fire                                  100                 118             0              63

                 The CITY OF MINNEAPOLIS has an amalgam of current wireless network usage. The
                 CITY OF MINNEAPOLIS currently maintains a working relations hip with the following
                 wireless providers:
                    State of Minnesota and Radio Shop – 800MHz voice network services
                    Sprint – CDMA2000 AirCards for Mobile Data Computers and Laptops
                    Unisys – Internet uplink services and LA N integration
                    Aether – Mobile Data Computer message switch to State of Minnesota
                    AT& T Wireless – Cellular Digital Packet Data (CDPD)
                    Ameritech/SBC and Radio Shop – Pagers for Police, Fire, and Park Police
                    Verizon/ NE XTE L – Cellular telephones and net work services
                    Motorola – 800MHz network and devices
                    Radio Board – coordination of 800 MHz, CDP D, cellular, paging, MDT and MDC




2.3      Resources Available to Ultimate Contractor

         The CITY OF MINNEAPOLIS will assist the selected Contractor to coordinate access to its
         publicly owned rights of way, buildings, and hanging assets to assist in the deployment of the
         planned broadband IP data network.

         CITY OF MINNEAPOLIS facilities are described in Appendix 4. Following is an overview of the
         quantities by area:
            CITY OF MINNEAPOLIS Public Works Properties – 120
            CITY OF MINNEAPOLIS Leas ed Parking – 22 ramps and 8 parking lots. The parking
               facilities (ramps, lots and meters) are described on the web site at
               http://parking.ci.minneapolis.mn.us/.
            Parks & Recreation Board – 476
            Minneapolis Library Board – 206
            Minneapolis Board of Education – 62
            Minneapolis Public Housing Authority – 747


         2.3.1   Hanging Assets

                 Streetlights
                 There are 28, 000 wooden streetlight poles deployed throughout the City that are owned
                 by the CITY OF MINNEAP OLIS or Xc el Energy. Xcel-owned poles are not in the
                 downtown Core Business District area. The Xcel streetlights are individually powered
                 and, in most cases, are equipped with photoelectric “eyes”.

                 The CITY OF MINNEAPOLIS owns and operates approximately 13,000 metal streetlight
                 poles within the City limits (See Appendix 5). About 50 percent of these poles are 12 feet
                 high and the other 50 percent are 30 to 40 feet high. The City-owned streetlight poles
                 are not powered 24 hours a day, but rather are powered through a photo-eye contained


April 13, 2005                             CITY OF MINNEAPOLIS                                  Page 8 of
53
                 within a service cabinet. There are about 800 of these service cabinets located
                 throughout the City.

                 The challenge faced wit h utilizing City-owned met al streetlight poles is to obtain 24 hour a
                 day power. To do this, power feeds must be installed underground from the pole
                 locations to the service cabinets. The proximity of light poles to the service cabinets
                 ranges from 10 to 1,000 feet.

                 Traffic Lights
                 The CITY OF MINNEAPOLIS has 804 signalized int ersections. A majority of the traffic
                 signal structures located at these intersections include pedestal poles with a height of 10
                 feet. The same challenge will exist as mentioned above. Independent power
                 connections will be required outside of the signal operations. The selected Offerors
                 and/or Contractor will not have access to CITY OF MINNEAPOLIS traffic signal facilities.
                 Due to the liability concerns, the use of CITY OF MINNEAPOLIS traffic signal
                 infrastructure will only be allowed when no other reasonable alternative exists.

                 Parkway Lights
                 The Park Board owns approximately 2,400 parkway streetlights and the CITY OF
                 MINNEAPOLIS operates and maint ains these lights . A majority of the Park Board
                 lighting structures include pole heights of 11 feet. A large number of these poles are
                 structurally suspect for any additional stress and load beyond their existing lighting
                 needs. Each pole will need to be individually inspected to ensure structural capabilities.

                 The Park Board also owns other lighting structures within their parks.


         2.3.2   Buildings to Consider

                 Please refer to Appendix 4.

                 During the CITY OF MINNEAPOLIS’ broadband network planning sessions, the CITY OF
                 MINNEAPOLIS determined several sites for potential use as broadband tower locations.
                 Some of these are CITY OF MINNEAPOLIS -owned. These locations include:
                          th
                   17 & Washington
                   315 Lowry
                   Prospect Park Water Tower
                   Washburn Water Tower
                   Nort h Memorial Hospital
                   City Hall
                   828 Spring Street
                   Whipple Federal Building at Fort Snelling
                   740 River Drive
                          th
                   18 & Central
                                    st
                   Horn Tower 31 and Blaisdell
                   City Center
                   Hennepin County Government Center
                   Ninet een (19) Fire Stations




April 13, 2005                             CITY OF MINNEAPOLIS                                     Page 9 of
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3.0      REQUEST FOR PROPOSAL TIMETABLE AND PROCEDURES
3.1      Release of Request for Proposal

         This Request for Proposal (RFP) is being issued to firms deemed to be potentially qualified to act
         as Contractor to the CITY OF MINNEAPOLIS for the acquisition, design, implementation, and
         ongoing management of a broadband IP data network, as well as required upgrades to the CITY
         OF MINNEAPOLIS’ private network.




3.2      Notice of Intent to Propose

         A Notice of Intent to Propos e and registration for the mandatory Pre-P roposal Conference is
         required by Wednesday, April 20, 2005, by 4:30 p.m. Central Daylight Time. The Notice of
         Intent to Propose and complete contact information for Pre-Proposal Conference attendees
         should be sent via Email to broadband@ci.minneapolis.mn.us .




3.3      Pre-Proposal Conference (Mandatory)

         A Pre-Proposal Conference will be held on Wednesday, April 27, 2005 at 11:00 a.m. Central
         Daylight Time at the following location:
                CITY OF MINNEAPOLIS
                Equipment Services Division
                Currie Conference Center
                1200 Currie A venue
                Minneapolis, MN 55403
         Attendance at the pre-proposal conference is mandatory. A proposal will not be accepted from a
         Respondent that did not attend the mandatory pre -proposal conference.




3.4      Contact For Inquiries

         Any questions regarding this RFP should be submitted in writing to the CITY OF MINNEAPOLIS’
         sole contact person:

         Mr. William E. Beck
         Director, BIS Business Development
         CITY OF MINNEAPOLIS
         350 South Fifth Street, Room 127
         Minneapolis, MN 55415
         Email: broadband@ci.minneapolis.mn.us
         Fax: 612-673-2719

         All questions are due no later than Wednesday, May 11, 2005, at 4:00 p.m. Central Daylight
         Time. Questions will be answered in writing and sent to all known Respondents by Wednesday,
         May 18, 2005. The contact person above is the only individual that can be contacted ab out the
         project by Respondents before proposals are submitted. That contact MUS T be in writing. []The
         department contact cannot vary the terms of the RFP.


April 13, 2005                            CITY OF MINNEAPOLIS                                   Page 10 of
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         Any contact with CITY OF MINNEAPOLIS policy makers, department heads and/ or other
         executives could be grounds for rejection of Respondent’s propos al. This includes lobbyists
         and/or third party representatives of the Respondent’s organization and affiliates.




3.5      Last Date to Submit Written Questions

         All questions regarding this RFP must be submitted in writing by Wednesday, May 11, 2005, at
         4:00 p.m. Central Daylight Time. Inquiries received after that date and time will not be
         considered. Any response made by the CITY OF MINNEAPOLIS will be provided in writing to all
         Respondents by addendum. No verbal responses shall be authoritative.




3.6      Proposal Due Date, Time and Location

         Response to this RFP must be rec eived by the CITY OF MINNEAPOLIS’ Procurement Division
         no later than 4:30 p.m. Central Daylight Time on Tuesday, June 7, 2005. The proposals will
         not be opened publicly; however, the names of the Respondents will be read aloud. Any
         proposal received after the time stipulated will not be considered and will be rejected and
         returned. Proposals must be responsive to all aspects of this Request for Proposal.




3.7      Project Schedule – Anticipated

         The CITY OF MINNEAPOLIS expects to deploy the broadband IP data network by October 13,
         2006 for testing by designated CITY OF MINNEAPOLIS personnel. General availability of the
         network for all CITY OF M INNEAPOLIS location-based services and departmental users is
         planned for February 16, 2007.

         Following is an overview of the CITY OF MINNEAPOLIS’ anticipated project schedule.

                 RFP Issue Date                                                           04/13/ 05
                 Notice of Int ent to Propose and Registration for
                  Mandatory Pre-P roposal Conference                                      04/20/ 05
                 Pre-P roposal Conferenc e (Mandat ory)                                   04/27/ 05
                 Deadline for Submitting Questions                                        05/11/ 05
                 Response to Questions Provided                                           05/18/ 05

                 RFP Res ponses Due                                                       06/07/ 05
                 RFP Res ponses E valuated / Offerors for Pilots Selected                 08/05/ 05
                 City Council Approval of Negotiations                                    09/09/ 05
                 Pilots Conducted and E valuated                                          11/11/ 05
                 City Council Approval of Contract                                        01/13/ 06
                 Engineering Completed                                                    04/14/ 06
                 Design and E ngineering Approved                                         05/12/ 06
                 Installation Complet ed                                                  10/13/ 06
                 Testing Complet ed                                                       12/15/ 06
                 Broadband IP Data Net work Fully Launched                                02/16/ 07




April 13, 2005                             CITY OF MINNEAPOLIS                                 Page 11 of
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3.8      Proposal Cover Letter and Executive Summary

         Proposals must include a cover letter signed by a duly aut horized officer(s) of the firm. In the
         event that a consortium, joint venture or team submits a proposal, it shall not be considered
         responsive unless it is established that all contractual responsibilities rest solely with one
         Cont ractor or one legal entity, which shall not be a subsidiary or affiliate with limited res ources.
         Each proposal shall indicate the entity responsible for execution on behalf of the team. The cover
         letter shall list the names, email addresses, and phone numbers of persons who were responsible
         for the preparation of the proposal and how they may be reac hed, in the event that the CITY OF
         MINNEAPOLIS may want to pose questions regarding their proposal.

         The proposal must also include an executive summary that shall include a statement of approach
         to the work, understanding of the Program goals and objectives and demonst rat ed understanding
         of the Program’s pot ential problems and special concerns.




3.9      Proposal Format and Required Submittals with Proposal Response

         Ten (10) copies of the Proposal must be submitted in addition to one (1) original, marked
         “Original”. Proposals shall be prepared on standard 8.5" x 11" paper, with material on one side
         only. Foldouts containing charts, spreadsheets and oversized exhibits are permissible as long as
         they are packaged with the proposal. The response must be placed in a three-ring binder with
         tabs separating the major sections of the proposal, following the table of cont ents listed below.
         Pages of the res ponse must be numbered consecutively within each section of the proposal,
         showing proposal section number and page number.

         Proposals must also be provided in electronic format, including all figures and attachments. For
         the original and all copies of the response, an electronic version on CD -ROM shall be included in
         the front pocket of each three-ring binder. Acceptable formats for electronic files include
         Microsoft Word, Microsoft Excel and Adobe Acrobat (PDF).

         The proposal must be submitted using the following table of contents format:
            Tab 1 Cover Letter and Table of Cont ents
            Tab 2 Executive Summary
            Tab 3 Response to Section 3.11 – Institutional Pilot Projects
            Tab 4 Response to Section 4 – Contract Requirements and Standard Terms and Conditions
            Tab 5 Response to Section 5 – Requirements
            Tab 6 Response to Section 6 – Desired Services
            Tab 7 Response to Section 7 – Technology and Management Capabilities
            Tab 8 Response to Section 8 – Respondent Information and Financial Overview
            Tab 9 Response to Section 9 – Respondent Business Plan and Financial Model
            Tab 10 Supplement al Respondent Information (including a listing of cont ents)
            Tab 11 Supplement al Technical Information (including a listing of contents)
            Tab 12 Response to Questions and Addenda (if applicable)

         For responses to Sections 3.11, 4, 5, 6, 7 and 8, Respondent must repeat the statement for each
         of the sections and sub-sections of the Request for Proposal. Immediately following each section
         / sub-section, Respondent must include its complete and free form response to every question
         contained in that sub-section. Specific items requiring responses have been noted within t his
         RFP by the term “QUESTION:”. Respondent’s free-form response text must be in Italics font to
         differentiate it from Request for Propos al text.




April 13, 2005                              CITY OF MINNEAPOLIS                                    Page 12 of
53
         For response to Section 9, Respondent must repeat the statements in that section of the Request
         for Proposal. Immediately following, Respondent shall include its complete and free-form
         verbiage response in Italics font and shall include the complete Business Plan and Financial
         Model as supplemental pages within that section of the response.

         Respondent should include any additional information to explain how their proposed solution
         meets or exceeds defined requirements in Sections 10 and 11 of the response. References to
         such supplemental information shall be made in the response to the appropriate section / s ub-
         section that pertain to the supplemental information. Section 12 is a placeholder for responses to
         questions and addenda (if applic able).

         Submittals that are not in compliance with the format requirements will be downgraded
         accordingly.




3.10     Proposal Evaluation

         Proposal evaluation criteria includes, but is not limited to:
              Technical Approach
              Qualifications and Experience
              Support and Services
              Business Model
              Cost of services
              Net economic benefit to CITY OF MINNEAPOLIS
              Contractor Organizational and Financial Viability
              Innovative Approaches to CITY OF MINNEAPOLIS Goals
              Community Technology Center coordination – value-add
              Completeness of response
              Communicating solely with contact person designated
              Small and Under-utilized Business Enterprise Program (SUBP)

         All proposals will be evaluated based upon the responses to this RFP. A short -list of Respondent
         finalists will be created and from these finalists, two will be selected as Offerors. The Offerors will
         proceed into Phase Two activities.

         Phase Two activities shall consist of pilot network implementations, and final contract
         negotiations.




3.11     CITY OF MINNEAPOLIS Institutional Pilot Projects

         Building a prototype system to demonstrat e the functionality and operability of the new broadband
         IP data network is important. A short-list of Respondent finalists will be created and these finalists
         will be the Offerors. These Offerors will be required to conduct broadband pilot projects in which
         access will be free to all testers. The cost of all pilot project s will be borne by the finalist
         Respondents selected to be Offerors during the RFP evaluation process. The pilot projects are
         intended not only to demonstrate the capabilities of Offerors, but also to prove the relative
         effectiveness and potential superio rity of the technologies the individual Offerors deploy.
         Respondents selected as Offerors must assume complet e management and financial
         responsibility of the pilot projects.




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         Following are areas of interest to the CITY OF MINNEAPOLIS for potential pilot s:
              Emergency
                     o High Speed Video and Incident Area Network
              Non-Emergency
                     o Remote Inspector and Water Meter Reading
              Community Technology Center
                     o Demonstrate how people can learn to use the Internet and develop local web sites
                         for neighborhoods.
              Economic Development Zone
                     o Integration with existing professional mobility hot spots.
              Light Rail Transit Corridor
                     o Access for commuters

         QUESTION: Respondent should provide input and recommendations for pilot projects.




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4.0      CONTRACT REQUIREMENTS, TERMS AND CONDITIONS


4.1      Standard CITY OF MINNEAPOLIS Terms and Conditions

         QUESTION: Respondent must acknowledge agreement to the following standard CITY OF
         MINNEAPOLIS terms and conditions and provide appropriat e supplemental information.


         4.1.1   City’s Rights
                 The CITY OF MINNEAPOLIS reserves the right to reject any or all proposals or parts of
                 proposals, to accept part or all of proposals on the basis of considerations other than
                 lowest cost, and to create a project of lesser or greater expense and reimbursement than
                 described in this Request for Proposal, or the Respondent's reply based on the
                 component prices submitted.

         4.1.2   Interest of Members of City
                 The Contractor agrees that no member of the governing body, officer, employee or agent
                 of the CITY OF MINNEAP OLIS shall have any interest, financial or otherwise, direct or
                 indirect, in the Contract.

         4.1.3   Equal Opportunity Statement
                 Cont ractor agrees to comply with the provisions of all applicable federal, state and CITY
                 OF MINNEAPOLIS statutes, ordinances and regulations pert aining to civil rights and
                 nondiscrimination including, without limitation, Minnesota Statutes, Section 181.59 and
                 Chapter 363, and Minneapolis Code of Ordinances, Chapter 139, incorporated herein by
                 reference.

         4.1.4   Non-Discrimination
                 The Contractor will not discriminate against any employee or applicant for employment
                 because of race, color, creed, religion, ancestry, sex, national origin, affection preference,
                 disability, age, marital status or status with regard to public assistance or as a disabled
                 veteran or veteran or the Vietnam era. Such prohibition against discrimination shall
                 include, but not be limited to, the following: employment, upgrading, demotion or transfer,
                 recruitment or recruitment advertising, layoff or termination, rates of pay or other fo rms of
                 compens ation and selection for training, including apprenticeship.

                 The Contractor shall agree to post in conspicuous places, available to employees and
                 applicants for employment, notices to be provided by the CITY OF MINNEAPOLIS,
                 setting forth this nondiscrimination clause. In addition, the Respondent shall, in all
                 solicitations or advertisements for employees placed by or on behalf of the Respondent,
                 state that all qualified applicants will receive consideration for employment without regard
                 to race, creed, religion, ancestry, sex, national origin, affectional preference, disability,
                 age, marital status or status with regard to public assistance or status as disabled veteran
                 or veteran of the Vietnam era, and comply in all other aspects with the requirements the
                 Minneapolis Code of Ordinances, Chapter 139.

         4.1.5   Transfer of Interest
                 The Contractor shall not assign any interest in the Contract, and shall not transfer any
                 interest in the same either by assignment or novation without the prior written approval of
                 the CITY OF MINNEAPOLIS, provided, however, that claims for money due or to income


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                 due to the Contractor may be assigned to a bank, trust company or other financial
                 institution, or to a Trustee in Bankruptcy without such approval. Notice to any such
                 assignment or trans fer shall be furnished to the CITY OF MINNEAPOLIS. The
                 Cont ractor shall not subcont ract any servic es under this Contract without prior approval
                 of the CITY OF MINNEAP OLIS Department Contract Manager designated herein.

         4.1.6   Compliance Requirements
                 All Contractors hired by the CITY OF MINNEAPOLIS are required to abide by the
                 regulations of the Americans with Disabilities Act of 1990 (A DA), which prohibits
                 discrimination against individuals with disabilities. The Contractor will not discriminate
                 against any employee or applicant for employment because of their disability and will
                 take affirmative action to ensure that all employment practices are free from such
                 discrimination. Such employment practices include but are not limited to the following:
                 hiring, promotion, demotion, transfer, recruitment or recruitment advertising, layoff,
                 discharge, compensation and fringe benefits, classification, referral and training. The
                 ADA also requires Contractors associated with the CITY OF MINNEA P OLIS to provide
                 qualified applicants and employ ees with disabilities with reasonable accommodation that
                 does not impose undue hardship. Contractors also agree to post in a conspicuous place,
                 accessible to employees and applicants, notices of their policy on non-discrimination.
                 The above requirements also apply to the Minnes ota Human Rights Act, Minn. Stat. C.
                 363.

                 In the event of the Contractor's noncompliance with the non -discrimination clauses of this
                 Cont ract, this Contract may be canceled, terminate d, or suspended, in whole or part, and
                 the Contractor may be declared ineligible by the Minneapolis City Council from any
                 further participation in CITY OF MINNEAPOLIS Contracts in addition to other remedies
                 as provided by law.

         4.1.7   General Compliance
                 The Contractor agrees to comply with all applicable Federal, State and local laws and
                 regulations governing funds provided under this Contract.

         4.1.8   Performance Monitoring
                 The CITY OF MINNEAPOLIS will monitor the performance of the Contractor against
                 goals and performance standards required herein. Substandard performanc e as
                 determined by the CITY OF MINNEAPOLIS will constitute non-c ompliance with this
                 Cont ract. If action to correct such substandard performance is not taken by the
                 Cont ractor within a reasonable period of time after being notified by the CITY OF
                 MINNEAPOLIS, Contract termination procedures will be initiated. All work submitted by
                 Cont ractor shall be subject to the approval and acceptance by the CITY OF
                 MINNEAPOLIS Department Contract Manager designat ed herein. The CITY OF
                 MINNEAPOLIS Department Contract Manager designat ed herein shall review each
                 portion of the work when certified as complete and submitted by the Contractor and shall
                 inform the Cont ractor of any apparent deficiencies, defects , or incomplete work, at any
                 stage of the project.

         4.1.9   Independent Contractor
                 Nothing contained in this Contract is intended to, or shall be construed in any manner, as
                 creating or establishing the relationship of employer/employee between the parties. The
                 Cont ractor shall at all times remain an independent Contractor with respect to the
                 services to be performed under this Contract. Any and all employees of Contractor or
                 other persons engaged in the performance of any work or servic es required by
                 Cont ractor under this Contract shall be considered employees or sub -Contractors of the
                 Cont ractor only and not of the CITY OF MINNEAPOLIS, and any and all claims that


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                 might arise, including Work er's Compensation claims under the Worker's Compensation
                 Act of the State of Minnesota or any other state, on behalf of said employees or other
                 persons while so engaged in any of the work or services provided to be rendered herein,
                 shall be the sole obligation and responsibility of Contractor.

         4.1.10 Hold Harmless
                 The Contractor agrees to defend, indemnify and hold harmless the CITY OF
                 MINNEAPOLIS, its offic ers and employees, from any liabilities, claims, damages, costs,
                 judgments, and expenses, including attorney 's fees, res ulting directly or indirectly from an
                 act or omission of the Contractor, its employees, its agents, or employees of
                 subcontractors, in the performance of the services provided by this Contract or by reas on
                 of the failure of the Contractor to fully perform, in any respect, any of its obligations under
                 this Contract. If a Contractor is a self-insured agency of the State of Minnesota, the
                 terms and conditions of Minnesota Statute 3.732 et seq. shall apply with respect to
                 liability bonding, insurance and liability limits. The provisions of Minnesota Statutes
                 Chapter 466 shall apply to other political subdivisions of the State of Minnes ota.

         4.1.11 Accounting Standards
                 The Contractor agrees to maintain the necessary source doc umentation and enforce
                 sufficient internal controls as dictated by generally accepted accounting practices to
                 properly account for expenses incurred under this Contract.

         4.1.12 Retention of Records
                 The Contractor shall retain all records pertinent to expenditures incurred under this
                 Cont ract for a period of six years after the resolution o f all audit findings, with the
                 exception that such records shall be kept for a period of ten years after both the terms of
                 a monitoring agreement have been fulfilled and all audit findings have been resolved for
                 abatement programs. Records for non -expendable property acquired with funds under
                 this Contract shall be retained for six years after final disposition of such property.

         4.1.13 Data Practices
                 The Contractor agrees to comply with the Minnesota Government Data Practices Act and
                 all other applicable state and federal laws relating to data privacy or confidentiality. The
                 Cont ractor must immediately report to the CITY OF MINNEAPOLIS any requests from
                 third parties for information relating to this Contract. The CITY OF MINNEAPOLIS
                 agrees to promptly respond to inquiries from the Cont ractor conc erning data requests.
                 The Contractor agrees to hold the CITY OF MINNEAPOLIS, its officers, and employees
                 harmless from any claims resulting from the Contractor’s unlawful disclosure or use of
                 data protected under state and federal laws.

                 All Proposals shall be treated as non-public information until the Proposals are opened
                 for review by the CITY OF MINNEAPOLIS. At that time, the names of the responders
                 become public data. All other data is private or non-public until the CITY OF
                 MINNEAPOLIS has completed negotiating the Contract with the selected contractor. At
                 that time, the Propos als and their contents become public data under the provisions of
                 the Minnesota Government Data Practices Act, Minn. Stat. C. 13 and as such are open to
                 public review.

         4.1.14 Inspection of Records
                 All Contractor records with respect to any matters covered by this Contract shall be made
                 available to the CITY OF MINNEAPOLIS or its designees at any time during normal
                 business hours, as often as the CITY OF MINNEAPOLIS deems necessary, to audit,
                 examine, and make excerpts or transcripts of all relevant data.



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         4.1.15 Living Wage Policy
                 All Contractor employees will be paid at least a living wage. The definition of a Living
                 Wage is at a minimum 110 percent of the current year federal poverty level for a family of
                 four as provided by the federal Department of Health & Human Services for a Cont ractor
                 that does not supply employ er-paid health insurance and 100 percent for a Contractor
                 that does supply employer-paid health insurance.

         4.1.16 Applicable Law
                 The laws of the State of Minnesota shall govern all interpretations of this Contract, and
                 the appropriate venue and jurisdiction for any litigation which may arise hereunder will be
                 in those courts located within the County of Hennepin, State of Minnesota, regardless of
                 the place of business, residenc e or incorporation of the Contractor.

         4.1.17 Conflict and Priority
                 In the event that a conflict is found between provisions in this Contract, the Cont ractor's
                 Proposal or the CITY OF MINNEAPOLIS’ Request for Proposals, the provisions in the
                 following rank order shall take prec edence: 1) Contract; 2) Proposal; and last 3) Request
                 for Proposals.

         4.1.18 Travel
                 If travel by the Contractor is allowable and approved for this Contract, then Contractor
                 travel expenses must be reimbursed in accordance with the Contractor Travel
                 Reimbursement Conditions, available from the CITY OF MINNEAPOLIS.

         4.1.19 Ownership of Materials
                 All finished or unfinished documents, data, studies, surveys, maps, models, photographs,
                 reports or other mat erials resulting from this Contract shall become the property of the
                 CITY OF MINNEAPOLIS upon final approval of the final report or upon request by the
                 CITY OF MINNEAPOLIS at any time before then. The CITY OF MINNEAPOLIS may
                 use, extend, or enlarge any document produced under this Contract without the consent,
                 permission of, or further compensation to the Contractor.

         4.1.20 Billboard Advertising
                 Through Ordinance 109.470, CITY OF MINNEAPOLIS and City-derived funds are
                 prohibited from use to pay for billboard advertising as a part of a CITY OF
                 MINNEAPOLIS project or undertaking.

         4.1.21 Conflict of Interest/Code of Ethics
                 By signing this Contract, the Contractor agrees that it will not represent any other party or
                 other client, which may create a conflict of interest in its representation with the CITY OF
                 MINNEAPOLIS. If the Contractor is unclear if a conflict of int erest exists, the Contractor
                 will immediately contact the CITY OF MINNEAP OLIS department Contract manager and
                 ask for an interpretation.

                 Cont ractor agrees to be bound by the CITY OF MINNEAPOLIS’ Code of Ethics,
                 Minneapolis Code of Ordinances, Chapter 15. Contractor certifies that to the best of its
                 knowledge all CITY OF MINNEAPOLIS employees and officers participating in this
                 Cont ract have also complied with that Ordinance. It is agreed by the Parties that any
                 violation of the Code of Ethics constitutes grounds for the CITY OF MINNEAPOLIS to
                 void this Contract. All questions relative to this section shall be referred to the CITY OF
                 MINNEAPOLIS and shall be promptly ans wered.




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         4.1.22 Termination
                 The CITY OF MINNEAPOLIS may cancel this Contract for any reas on without cause
                 upon thirty (30) days written notice, except that if either party fails to fulfill its obligations
                 under the Contract in a proper and timely manner, or otherwise violates the terms of this
                 Cont ract, the other party shall have the right to terminate this Contract, if the default has
                 not been cured after a ten (10) days written notice has been provided. If termination shall
                 be without cause, the CITY OF MINNEAPOLIS shall pay Contractor all compensation
                 earned to the date of termination. If the termination shall be for breach of this Contract by
                 Cont ractor, the CITY OF MINNEAPOLIS shall pay Contractor all compensation earned
                 prior to the date of termination minus any damages and costs incurred by the CITY OF
                 MINNEAPOLIS as a result of the breach. If the Contract is canceled or terminated, all
                 finished or unfinished documents, data, studies, surveys, maps, models, photographs,
                 reports or other mat erials prepared by the Contractor under this Contract shall, at the
                 option of the CITY OF MINNEAPOLIS, become the property of the CITY OF
                 MINNEAPOLIS, and the Contractor shall be entitled to receive just and equit able
                 compens ation for any satisfactory work completed on such documents or materials prior
                 to the termination.

                 Notwithstanding the above, the Cont ractor shall not be relieved of liability to the CITY OF
                 MINNEAPOLIS for damages sustained by the CITY OF MINNEAPOLIS as a result of any
                 breach of this Contract by the Cont ractor. The CITY OF MINNEAP OLIS may, in such
                 event, withhold payments due to the Contractor for the purpose of set -off until such time
                 as the exact amount of damages due to the CITY OF MINNEAPOLIS is determined. The
                 rights or remedies provided for herein shall not limit the CITY OF MINNEAPOLIS, in case
                 of any default by the Contractor, from asserting any other right or remedy allowed by law,
                 equity, or by statute.

         4.1.23 Intellectual Property
                 The CITY OF MINNEAPOLIS owns all rights, title, and interest in all of the intellectual
                 property rights, including copyrights, patents, trade secrets, trademarks, and service
                 marks in any Work created, in progress, produced or completed and paid by this
                 Cont ract. Work covered includes inventions, improvements, discoveries, databases,
                 computer programs, reports, notes, studies, photographs, negatives, designs, drawings,
                 specifications, materials, tapes, or other media.

                 All Work under this Contract will be the exclusive property of the CITY OF
                 MINNEAPOLIS and will be surrendered to the CITY OF MINNEAPOLIS immediately
                 upon completion, expiration, or cancellation of this Contract. The Contractor represents
                 and warrants that the Work does not and will not infringe upon any intellectual property
                 rights of other persons or entities.




4.2      Small and Underutilized Business Program Requirements

         The selected vendor must comply with the Small and Underutilized Business Enterpris e Program
         (SUBP), as detailed in Chapter 423 of the Minneapolis Code of Ordinances. The SUBP Ordinance
         applies to any construction/development project, in excess of one hundred thousand dollars
         ($100,000), and any contract for provision of goods and services in excess of fifty thousand dollars
         ($50,000). Should the Respondent find an opportunity to contract with other business concerns to
         complete portions of the task solicited, we ask that they would entertain contracts with businesses
         owned by women or minority persons. Questions: Such business arrangements and dollar amounts
         should be identified in the proposal. Documented efforts and results will be considered favorably
         during the review and selection process. For more information on certified businesses you can view
         the CERT web site at www.govcontracts.org or by contacting Roxanne Crossland at 612 673-2112.

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4.3      Prevailing Wage Certificate

         Appendix 6 contains a Prevailing Wage Certificate.

         QUESTION: Respondent must complete and return a Prevailing Wage Certificate with its proposal.


4.4      Equal Benefits Ordinance
         Minneapolis Code of Ordinances, Section 18.200, relating to equal benefits for domestic partners,
         applies to each contractor and subcont ractor with 21 or more employees that enters into a
         “contract”, as defined by the ordinance, that exceeds $100,000. The categories to which the
         ordinance applies are personal services; the sale or purchase of supplies, materials, equipment
         or the rental thereof; and the construction, alteration, repair or maintenance of personal property.
         The categories to which the ordinance does not apply include real property and development
         contracts.

         Please be aware that if a “cont ract”, as defined by the ordinance, initially does not exceed
         $100,000, but is later modified so the contract does exceed $100,000, the ordinance will then
         apply to the contract. A complete text of the ordinanc e is available at:
         http://www.ci.minneapolis.mn.us/citywork/city-coordinator/ finance/purchasing/domestic.html.
         It is the contractor’s and subcontractor’s responsibility to review and understand the requirements
         and applicability of this ordinanc e.




4.5      Contractor Guaranty

         The CITY OF MINNEAPOLIS is aware of a variety of unsuccessful City/ Respondent relationships
         nationally. In some of these cases, the Respondent has experienced bankruptcy or the contract
         has been dissolved for lack of performance on the part of the Respondent. The CITY OF
         MINNEAPOLIS will request that the successful Contractor execute a surety bond or ot her
         reasonable protection to guarantee the CITY OF MINNEAPOLIS that in the event of a dissolution
         of the relationship due to lack of performance or in the event of the financial distress of the
         Cont ractor, the CITY OF MINNEAPOLIS would be provided with the financial wherewit hal to
         remove all installed equipment from CITY OF MINNEAPOLIS premises, if so desired by the C ITY
         OF MINNEAPOLIS. Further, the CITY OF MINNEAPOLIS desires financial compensation for any
         damaged equipment caused by the removal of installed equipment.

         QUESTION: In addition, the CITY OF MINNEAPOLIS seeks a res pons e from the Respondent
         regarding recommended means of protecting the CITY OF MINNEAPOLIS from loss of us e of the
         proposed broadband IP data network due to business failure of the Contractor. The successful
         Respondent will be required to address this issue with a letter of credit, surety bon d or other
         guaranteed funds.




4.6      Contractor Insurance Requirements

         A Contract Award Notice or Purchase Order will not be issued to the successful Contractor until
         receipt of all required insurance documents by the CITY OF MINNEAPOLIS Procurement Office
         and such documents must meet all requirements of this Insurance claus e. In addition, before any
         contract is renewed for additional time periods, all required insurance must be in force and on file

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         with the CITY OF MINNEAPOLIS Procurement Office. An award ed vendor or cont ractor must
         submit required insurance within 10 calendar days aft er request by the CITY OF MINNEAPOLIS
         Procurement Office or the award may be rescinded and another vendor selected for award.

         Insuranc e secured by the Contractor shall be issued by insurance companies acceptable to the
         CITY OF MINNEAPOLIS and admitted in Minnes ota. The insurance specified may be in a policy
         or policies of insurance, primary or excess. Such insurance shall be in force on the date of
         execution of the Cont ract and shall remain continuously in force during the duration of the
         Cont ract.

         Acceptance of the insurance by the CITY OF MINNEAP OLIS shall not relieve, limit or decrease
         the liability of the Contractor. Any policy deductibles or retention shall be the res ponsibility of the
         Cont ractor. The Contractor shall control any special or unusual hazards and be responsible for
         any damages that result from those hazards. The CITY OF MINNEAP OLIS does not represent
         that the insurance requirements are sufficient to protect the Contractor’s interest or provide
         adequate coverage. E vidence of coverage is to be provided on a City -approved Ins urance
         Certificate. A thirty (30) day written notice is required if the policy is canceled, not renewed or
         materially changed. The Contractor shall require any of its subcontractors, if subcontracting is
         allowable under this contract, to comply with these provisions.

         The selected Offerors and selected Contractor, and any subcontractors, shall secure and
         maintain the following insurance.


         4.6.1   Professional Liability Insurance
                 The selected Offerors and selected Contractor is required to maintain Professional
                 Liability insurance covering errors and omissions arising out of the services performed by
                 the selected Offerors and selected Cont ractor of any person employed by him with a limit
                 of not less than $5,000,000 all claims, or 10% of the agreed upon services, whichever is
                 larger. In the event the insurance policy is written on a “Claims made” basis, coverage
                 shall remain in effect for two years past the termination of the contract period as
                 evidenced by annual Certificates of Ins urance.


         4.6.2   Commercial General Liability
                 The selected Offerors and selected Contractor shall maintain a limit of not less than
                 $1,000,000 for each occurrence, wit h a $5,000,000 General Aggregat e limit. The general
                 aggregate limit shall apply separately to the Services under th e contract issued to the
                 selected Offeror or the general aggregate shall be twic e the required per claim limit. The
                 policy shall be primary and include coverage for bodily injury, property damage, personal
                 injury, products, completed operations, and blanket contractual covering, but not limited
                 to the liability assumed under the indemnification provisions of such cont ract. In the
                 event the general liability policy is written on a “claims made” basis, coverage shall
                 remain in effect for t wo years past the termination of contract period as evidenced by
                 annual Certificates of Insurance. Such policy shall contain a “severability of interest s”
                 provision.


         4.6.3   Worker’s Compensation
                 The selected Offerors and selected Contractor shall carry Worker’s Compensation
                 insurance that meets the statutory obligations with Coverage B-Employers Liability limits
                 of at least $100,000 each accident, $500,000 disease-policy limit and $100,000 disease
                 each employee. In case servic es are subc ontracted, the selected Offeror and selected
                 Cont ractor will require the subcontractor to provide Worker’s Compensation and


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                 Employer’s Liability to at least the same extent as provided by the selected Offeror and
                 selected Contractor.



         4.6.4   Automobile Liability
                 Commercial Business Automobile Liability insurance with a combined single limit for
                 bodily injury and property damages of not less than $1,000,000 per accident rega rding
                 any owned, hired, and non-owned vehicles assigned to or used in performance of the
                 selected Offeror and selected Cont ractor services. Coverage will be at least as broad as
                 coverage Code 1 “any auto” (broadest auto coverage).




4.7      Indemnification

         To the fullest extent permitted by law, the selected Respondent shall defend, indemnify and hold
         harmless the CITY OF MINNEAP OLIS, its agents, officer, officials, and employ ees from and
         against all claims, damages, losses and expenses (including but not limited to attorney 's fees,
         court costs, and the costs of appellate proceedings), arising out of, or alleged to have resulted
         from the negligent acts, errors, mistakes, omissions, work, services, or professional services of
         the selected Respondent, its agents, employees, or any other person (not the CITY OF
         MINNEAPOLIS ) for whose acts, errors, mistakes, omissions, work, services, or professional
         services the Selected Respondent may be legally liable in the performance of this contract.
         Selected Respondent’s duty to hold harmless and indemnify the CITY OF MINNEAPOLIS, its
         agents, officers, officials and employees shall arise in connection with any claim for damage, loss
         or expenses that is attributable to bodily injury, sickness disease, death, or injury to, impairment,
         or destruction of any person or property, including loss of use resulting there from, caused by any
         negligent acts, errors, mistakes, omissions, work, services, or professional services in the
         performance of this contract by selected Respondent or any employee of the selected
         Respondent, or any other person (not the CITY OF MINNEAPOLIS ) for whose negligent acts,
         errors, mistakes, omissions, work, or services the selected Res pondent may be legally liable.
         The amount and type of insurance coverage requirement set forth herein will in no way be
         construed as limiting the scope of indemnity in this paragraph.




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5.0      REQUIREMENTS
5.1      Institutional Services Background

         The CITY OF MINNEAPOLIS is currently engaged in a number of closely linked initiatives tha t
         are focused on enhancing Public Safety, improving CITY OF MINNEAP OLIS services for
         residents, businesses and visitors; streamlining processes associated with CITY OF
         MINNEAPOLIS service delivery; reducing costs for all CITY OF MINNEAPOLIS departments and
         improving communications to and within all workgroups of CITY OF MINNEAPOLIS government.

         To support CITY OF MINNEAPOLIS goals, challenges and initiatives, Public Safety personnel
         and ot her institutional department workgroups require ubiquitous access t o reliable, high-speed,
         high-performanc e fixed and mobile broadband IP data connectivity services. These services will
         be deployed to optimize the cost-effectiveness of CITY OF MINNEAPOLIS operations and
         improve overall service delivery to constituents. CITY OF MINNEAPOLIS is seeking qualified
         Respondents to make available broadband IP dat a connectivity services to support the goals
         outlined in this document. The selected Contractor will be responsible for the design,
         implementation, and programming; resource, technical and financial management; marketing and
         continuous advancement of a citywide broadband IP data net work for CITY OF MINNEAPOLIS
         institutional fixed and mobile high-speed connectivity using the most appropriate combination of
         fiber and wireless technologies to meet CITY OF MINNEAPOLIS requirements now and into the
         future.

         Beginning in the mid 1980’s, CITY OF MINNEAPOLIS has gradually implement ed evolving
         private networks to provide cost effective high-speed connectivity between CITY OF
         MINNEAPOLIS facilities both in the downtown Core Business District, as well as to a limited
         number of CITY OF MINNEAPOLIS locations throughout the City. This private network is
         currently an amalgam of numerous smaller net works and initiatives. It includes fiber and point-to-
         point wireless technologies linking CITY OF MINNEAPOLIS -owned parking facilities; CITY OF
         MINNEAPOLIS Business Information Services (BIS) managed fiber linking downtown facilities,
         and ot her isolated fiber connections between dispersed CI TY OF MINNEAPOLIS sites. The
         network currently deployed is not a closed loop configuration. CITY OF MINNEAPOLIS’ vision is
         to complete the private net work to yield a ubiquitous 72/72 strand high-speed fiber ring that will
         maximize efficiency and connecti vity to CITY OF MINNEAPOLIS facilities in the downtown Core
         Business District and extend the network’s reach to approximately 345 additional CITY OF
         MINNEAPOLIS and Board sites (Public Safety Police and Fire, Public Works, Schools, Parks,
         Libraries ) across the City via fiber and/or wireless connectivity as cost effectively as possible.
         Each site will require a minimum of 3 Megabit on demand connectivity and the potential of 100
         Megabit on demand connectivity in the fut ure.

         See Appendix 2 for a diagram of the existing private network. Detailed information will be
         provided to those Respondents selected to participate in Phase two of the evaluation process.

         The CITY OF MINNEAPOLIS also utilizes a private 800 MHz radio and cellular network linking
         1400 radio and/or computer equipped vehicles and more than 1200 cell phone and mobile
         computer users to Emergency and non-emergency CITY OF MINNEAPOLIS or Board operations
         facilities and dispatch locations. CITY OF MINNEAPOLIS and Board options to provide
         broadband services to Public Safety Officers using bikes and horses are quite limited. Vehicle
         support is often required to facilitate computing and communications capabilities. It is a problem
         wort h solving given the numerous lakes, parks and recreation areas, bike paths, parkways and
         public spaces within City limits and the high usage they sustain.

         The CITY OF MINNEAPOLIS seeks to equip its in-vehicle Mobile Data Computers provided in
         police cruisers with appropriate client soft ware to enable a mobile mesh net work. This software


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         in conjunction with the appropriate network controller equipment and network management
         system must allow for instantaneous mobile broadband connectivity regardless of whic h devices
         are utilized.

         Each device equipped with such mobile mesh net working software must act as a router aware of
         all other similarly equipped devices thereby creating a dy namic, expanding wireless mesh.
         Devices enabled with this mobile mesh net working must be capable of communicating with each
         other as well as with fixed access points. Equipped devices must be able to transmit and receive
         video, instant messaging, images, CAD files, and mapping information in a highly secure
         environment utilizing multi-layer security and compliance with industry standards. Mana ged
         Quality of Servic e (QoS ) must be provided throughout the mobile mesh net work allowing for
         traffic categorization, traffic shaping, and prioritization.

         QUESTION: Respondent must fully describe their capabilities to meet such mobile mesh
         networking requirements for Public Safety needs.

         Based upon market research and the requirements surveys conducted with CITY OF
         MINNEAPOLIS Working Groups as part of the CITY OF MINNEAPOLIS’ broadband planning
         process, a set of required services has been identified.

         QUESTION: Respondents should clearly detail their capabilities to provide each of the listed
         services and applications.

         The CITY OF MINNEAPOLIS sees myriad potential institutional uses for fixed and mobile
         broadband IP data connectivity. Potential CITY O F MINNEAPOLIS applications are highlighted
         in the section below.

         QUESTION: Respondents are also encouraged to provide information relat ed to additional
         recommended service offerings.

         A key evaluation criterion is Respondent’s ability to provide advanced, high quality and ubiquitous
         broadband IP data connectivity services to public safety personnel, institutional department employees,
         board staff and CITY OF MINNEAPOLIS officials.

         The immediate benefits that the CITY OF MINNEAPOLIS will realize as a result of the availability of
         broadband IP data connectivity services include:
            Reduction in costs associated with CITY OF MINNEAPOLIS emergency and non-emergency
               connectivity;
            The ability for mobile CITY OF MINNEAPOLIS workers to more effectively and quickly link via
               broadband connectivity to and from the field; and,
            Increased deployment of public safety, public works, graffiti, traffic, parking, water and parking
               meter reading and Homeland Security technology solutions.

         QUESTION: Your response must fully address CITY OF MINNEAPOLIS institutional requirements
         including how you propose to transition CITY OF MINNEAPOLIS from its current service providers
         and owned infrastructure to a new services model. Rates for the proposed new services model
         must be provided. The selected Respondent will also be responsible for all acquisition, design,
         implementation, management, and customer service and planned technology enhancement costs
         associated with deployment of these services.




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5.2      CITY OF MINNEAPOLIS Required Institutional Services
         5.2.1 Institutional Services
                    Fixed Managed High-S peed Broadband IP Data Access. There are a total of 345
                     physical locations within the CITY OF MINNEAPOLIS that will require fully secure
                     upstream and downstream bandwidth capability of 3 Mbps. Refer to Appendix 4.
                     QUESTION:       What is your proposal to serve the CITY OF MINNEAPOLIS’
                     requirements at such locations?

                    Mobile Managed High-S peed Broadband IP data Connectivity
                         Emergency
                             QUESTION: How will you provide high-s peed, secure broadband IP data
                             connectivity for mobile police, fire, and other public safety and emergency
                             personnel including connectivity to various applications, such as the Police
                             RMS system, GIS, Text messaging and Email, etc.?
                         Automatic Vehicle Location (AVL)
                             QUESTION: What services do you propose to facilitate Automatic Vehicle
                             Location (AVL)?
                         Non-Emergency
                             QUESTION: How will high-speed, secure broadband IP data connectivity for
                             non-public safety or emergency CITY OF MINNEAPOLIS workers, including
                             public works, building inspectors, traffic and parking enforcement, social
                             work ers, etc. be provided?
                         Water and Parking Meter Reading
                             QUESTION: Will you offer servic es to dispatch readings from wat er and
                             parking meters or other meter/monitoring devices controlled by CITY OF
                             MINNEAPOLIS ?
                         Homeland Security
                             QUESTION: Will high-speed, secure broadband IP data connectivity be
                             available as an alternative met hod of communications for mobile CITY OF
                             MINNEAPOLIS Emergency resources associated wit h Homeland Security
                             activities ? Can you provide Incident Area Net working capabilities?

                    Integration with Existing Public Safety and Emergency Communications Systems
                          QUESTION: Please describe your ability to support and integrat e with the
                              current CITY OF MINNEAPOLIS wireless systems described in Section 2.2.3
                              above.


         5.2.2   Vehicle Communications and Location Services
                 The CITY OF MINNEAPOLIS currently has approximately 1,400 total CITY OF
                 MINNEAPOLIS and Board vehicles in service.
                 QUESTION: Please fully describe the capabilities of the proposed network to support
                 mobile services listed above at speeds up to 80 miles per hour.


         5.2.3   Wireless Camera Connectivity Services

                 The CITY OF MINNEAPOLIS deploys more than 2,000 CITY OF MINNEAPOLIS -owned
                 cameras. These cameras are serving security, surveillance and data needs located in
                 and around public buildings, parking facilities, public streets and bicycle trails. Security
                 cameras are designed to transmit images every one to four seconds. Surveillance
                 cameras are designed to transmit video or a collection of images every second. Security
                 cameras are used to detect motion and events, while surveillance cameras are used to


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                 proactively monit or locations in lieu of having onsite personnel. Cameras can serve as
                 both a deterrent or investigational tool for public safety in parks, building environments,
                 parking lots, and can be used to help reduc e the occurrence of vandalism, graffiti, and
                 other crimes. . In addition, Traffic detection cameras are designed to provide real -time
                 traffic volume data for traffic signal operations.

                 QUESTION: Please describe your capability to supply and install wireless cameras and
                 the capability of your proposed net work to support and secure the connectivity to wireless
                 cameras for streaming video, integration with existing monitoring systems, and to
                 transmit live video to a laptop in a police and public works vehicle or other fixed
                 institutional locations. Please provide the optional costs and benefits associated with
                 deployment of this functionality, including the costs of wireless cameras. Please provide
                 your respons e to address different functional needs (security, surveillance, and dat a) as
                 well as different locational needs (buildings, parking facilities, streets, and trails).


         5.2.4   Scalability

                 The CITY OF MINNEAPOLIS and especially its public safety operations work very
                 closely with surrounding communities and the County of Hennepin.

                 QUESTION: How could your network expand coverage to surrounding communities?
                 Will your network be scalable regarding the number of c onnection points, number of
                 users, area of coverage and types of activity? How could your net work be integrated with
                 the wireless networks of ot her regional jurisdictions?


         5.2.5   Broadcasting Services

                 The CITY OF MINNEAPOLIS requires the proposed net work to support Internet -based,
                 streaming video broadcasts of meetings from City Hall, schools, parks, and libraries;
                 community events, outdoor concerts, and sporting events such as the annual Twin Cities
                 Marat hon without the need for permanent, dedicat ed network connectivity. The CITY OF
                 MINNEAPOLIS currently purchases such services for its City Council meetings.

                 QUESTION: Please describe your approach to meeting such functionality for
                 broadcasting services.



         5.2.6   Disaster Recovery / Redundant Access

                 QUESTION: Will you provide broadband connectivity as an addition to existing service
                 provided by Respondent or other existing provider to serve as a backup route for the
                 CITY OF MINNEAPOLIS in a disaster recovery scenario?



         5.2.7   Potential Future Services

                 In strategy development sessions held with all major CITY OF MINNEAPOLIS
                 departments, a host of potential applications for the fut ure us e of fixed and mobile
                 broadband IP data technology were identified.



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                 QUESTION: Please describe how you propose to address the potential future
                 applications listed below. The proposal should include not only a system
                 hardware/software description, but also a detailed operating description, advantages,
                 disadvant ages, and a ret urn-on-investment (ROI) analysis that will allow the CITY OF
                 MINNEAPOLIS to make further decisions regarding these options.

                    Parking Enforcement Services.
                     The CITY OF MINNEAPOLIS may wish to provide the ability for customers to pay or
                     add parking time using coins or credit cards from any meter or parking payment
                     station, provided they input the parking spot identification code for the space in which
                     they have parked. The CITY OF MINNEAPOLIS has approximately 6,350 parking
                     meters.
                     QUESTION: How might your proposed network solution fully support deployment of
                     a parking management and enforcement system? How would this type of system
                     work over your network? Can you provide costs for such parking stations, handheld
                     devic es, and all other necessary components to make the system operational?

                    Supervisory Control and Data Access (SCADA) Services.
                     Smart, wireless networked sensors are providing real-time information for the
                     monitoring of a host of electronic and mechanical systems, as well as transmitting
                     information regarding physical elements, such as weather conditions, rain quantities,
                     and the like. The CITY OF MINNEAP OLIS currently uses cell phone connectivity to
                     monitor rain gauges associated with the sewer system. The CITY OF
                     MINNEAPOLIS also manages 120+ buildings and seeks to understand the
                     capabilities of the proposed network and additional components to remotely monitor
                     HVAC, temperat ure, security, water, and other alarm systems in these facilities to
                     reduce current costs.
                     QUESTION: Will your propos ed network support such sensor monitoring? What
                     components would be required? What costs are associated with such functionality?

                    Real-Time Travel Time/Incident Management Communic ation and Information
                     Systems
                     The CITY OF MINNEAPOLIS desires to provide real -time travel time and incident
                     management services to the traveling public at key locations along its arterial
                     vehicular street network. Smart secured wireless methods are sought to develop this
                     system that will assist in managing vehicular traffic, reduce congestion, improve air
                     quality, communicate incident management information, and mitigate ot her traffic
                     impacts.
                     QUESTION: How might your proposed network solution fully support system
                     deployment (detection, transmittal, centralized processing, monitoring,
                     communication to public, communication to infrastructure, data management, smart
                     processing for future deployment events, etc.)? What type of system would work
                     over your network? Please provide costs for such services, devices and ot her
                     necessary components to make the system operational.


         5.2.8   Optional Services
                 QUESTION: Please provide information regarding all optional servic es that would be
                 available as offerings on the proposed network.




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6.0      DESIRED SERVICES

6.1      Residential Services
         6.1.1   Fixed High-speed Broadband Connectivity
                 QUESTION: Will high-speed, secure broadband IP data connectivity for residents be
                 provided? If so, over what period of time do you propose to offer 1, 5, 10, 100 Mbps to
                 residents? When could you offer 1 GB connectivity to all residents of Minneapolis? How
                 would you propose to implement such services? How would you propose to expand the
                 reach of our residents above current levels of broadband usage?


         6.1.2   Mobile High-speed Broadband Connectivity
                 QUESTION: Do you propose to provide mobile broadband wireless access for
                 residences?

         6.1.3   Optional Residential Services
                 Web Hosting Solutions
                 QUESTION: Would you propose to provide hosting services to residential subscribers?

                 Email Hosting Solutions
                 QUESTION: Would a fixed number of e-mail addresses be provided as part of the
                 subscription service to residential customers?

                 Anti-Virus and UBE (Unsolicited Bulk Email) Filtering
                 QUESTION: Would you provide these services as part of the subscription service to
                 residential customers?




6.2      Business Services

         Most Minneapolis area c ommercial businesses utilize wired services from the local telephone
         company for Internet access.


         6.2.1   Fixed High-speed Broadband Connectivity
                 QUESTION: Do you plan to offer high-speed, secure broadband IP dat a connectivity for
                 businesses? Over what period of time do you propos e to offer 1, 5, 10, 100 Mbps to
                 businesses? Can you offer 1 GB connectivity to all businesses in Minneapolis? How
                 would you propose to implement such services?


         6.2.2   Mobile High-speed Broadband Connectivity
                 QUESTION: Do you propose to provide mobile broadband wireless access for
                 businesses?




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         6.2.3   Disaster Recovery / Redundant Access
                 QUESTION: Will you provide broadband connectivity as an addition to existing service
                 provided by Respondent or other existing provider to serve as a backup route in a
                 disaster recovery scenario?


         6.2.4   Optional Business Services
                 Web Hosting Solutions
                 QUESTION:     Would you propose to provide hosting services to small business
                 subscribers?

                 Email Hosting Solutions
                 QUESTION: Would a fixed number of e-mail addresses be provided as part of the
                 subscription service to small businesses?

                 Anti-Virus and UBE (Unsolicited Bulk Email) Filtering
                 QUESTION: Would you provide these services as part of the subscription service to
                 small business customers?




6.3      Community Development Services

         The below servic es are separate from the CITY OF MINNEAPOLIS Institutional requirements.
         Community based organizations and individual Board programs are currently involved in delivery
         of these services. The Community based organizations and/ or individual Board programs will be
         responsible for proc uring any services related to the following initiatives.


         6.3.1   Community Technology Center Services

                 In Minneapolis, more than 100 community technology centers and technology assistance
                 providers have been established as a result of programs and policies initiated by Federal
                 Government, State of Minnesota, Hennepin County, CITY OF MINNEAPOLIS and directed
                 philanthropy. See Appendix 7 for an overview of city neighborhoods and community
                 technology center locations. If one goal is to strengthen neighborhoods using the power of
                 information technology, it is critical to understand the importance of the existing infrastructure
                 and its connection to local constituents. Our community based organizations are the gate
                 keepers of local information and are, therefore, the appropriate actors for collaborating in the
                 development of local content that is relevant, useful and available online.

                 Local content – relevant and meaningful community and neighborhood based information on
                 topics such as employment, housing, community events, education, childcare, social
                 services and the arts – must be able to be understood by limited -literacy users, published
                 in appropriat e languages and offered in culturally appropriate ways. See Appendix 8 for
                 an overview of the languages spoken within the CITY OF MINNEAP OLIS.

                 As policies and programs are implemented to bridge the digital divide, design and deployment
                 teams must focus their efforts on using emerging technologies as a tool to strengthen and
                 support our existing community infrastructure. Strategies that promote a culture-of-use in
                 community based organizations, and the constituencies they work with, are critical. Some
                 activities that will promote a culture-of-use include:
                 o Developing stronger and deeper links between technologists and community builders so
                      that awareness of technology’s impact is better understood;


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                 o   Creating an inventory of community based applications, along with technology
                     descriptions, that illustrate how technology tools can be used as a tool for social change;
                     and,
                 o   Creating online and offline opportunities for community based organizations to share
                     knowledge and experience around developing content and applications.

                 QUESTION: Please indicate how Respondent will propose to support community technology
                 issues in the CITY OF MINNEAPOLIS and interact with existing programs.


         6.3.2   Community Technology Empowerment Program (CTEP)

                 The CITY OF MINNEAPOLIS is a 2005 Host Site for AmeriCorps and the Community
                 Technology Empowerment Program (CTEP ) grant program. Through that program,
                 CTEP has developed goals about how to best serve the community. Below is
                 background information on the CTEP program goals.

                 QUESTION: Respondent should provide information on their proposed ideas relative to
                 the CTEP program goals.

                 The Respondent has the opportunity to work with CTEP to take a leadership role in closing the
                 “digital divide” by coordinating community technology initiatives to create a common technical
                 platform and ensure the usefulness and consistency of applications. CTEP can help to
                 decentralize access to information and database tools, promote communication and cross -
                 learning across community technology centers, provide strategic seed funding, introduce
                 computer and technology skills to underserved community organizations, and provide
                 accessible and central support and technical assistance.

                 The strategic use of broadband technology could streamline service delivery, help social
                 service organizations serve a larger number of constituents, facilitate community -based
                 online projects, and facilitate collaboration across multiple community -based
                 organizations. CTEP seeks to build ec onomic, social, and cultural bridges between the
                 diverse City communities and believes strongly in directing change within our community
                 while leveraging Res pondent relationships and our community-based organizations.
                 CTEP envisions that the network could provide significant new functionality to address
                 digital divide issues.

                 QUESTION: If you intend to address these issues, please describe your capabilities.
                 Please also describe your team’s experience regarding the coordination of this type of
                 service delivery and connections with community-based organizations. We are
                 interested in learning how you propose to help to coordinate and/or lead community
                 technology initiatives to create a common technology plat form that ensures the
                 usefulness and consistency of applications. Do you propose to help to decentralize
                 access to information and databases, promot e communic ation and cross -learning across
                 our community technology centers, provide strategic seed funding, introduce computer
                 and technology skills to underserved and underemployed residents, implement improved
                 connectivity solutions for community organizations, and provide accessible and central
                 support and technical assistance?




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6.4      Economic Development Services

         A broadband telecommunications infrastructure is as vital to the economic development of a city
         now as transportation systems, such as highways, airports, and railroads, were in the past.
         Ubiquitous broadband provides support for such burgeoning business applications as teleworking
         and e-commerce. The CITY OF MINNEAPOLIS seeks to spur economic developme nt and
         growth, while enhancing the image of the City, by increasing convenience and utility for City
         work ers, Minneapolis businesses and their employees in order to attract and retain high -tech
         employees within the City and the City’s business base. The C ITY OF MINNEAPOLIS seeks to
         create new jobs, enhance work forc e development processes, and improve the overall quality of
         life within our community. At the same time, the CITY OF MINNEAPOLIS seeks to foster
         community-based broadband communication activities in the public interest that promote
         economic, social and educational development for all local businesses and residents.

         QUESTION: How does the Respondent feel that its proposal will foster increased economic
         development and ex panded opport unities in the CITY OF MINNEAPOLIS ?




6.5      Visitor Amenity Services


         6.5.1   Mobile Managed Dual-Speed Wireless Broadband Connectivity
                 QUESTION:
                     Will you provide Mass Transit mobile broadband wireless access?
                     Will you provide Parks and public spaces with broadband wireless access? See
                       Appendix 4.

         6.5.2   Roaming Services
                 QUESTION: Please describe your concepts regarding the implementation of interactive
                 roaming agreements that support use of non-network ISP and Hot Spot services wit hin
                 the CITY OF MINNEAPOLIS as a subscriber.




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7.0      TECHNOLOGY AND MANAGEMENT CAPABILITIES
7.1      Technology Design and Integration
         7.1.1   Broadband IP Data Technology

                 The broadband network must provide ubiquitous coverage wit h no “dead zones”
                 throughout the CITY OF MINNEAPOLIS’ 58.7 square miles, including ac cess on the
                 Mississippi River between the northern and southern borders of Minneapolis.
                 Implementation of the broadband IP data net work, including installation of hardware and
                 software required, must be provided with no capital cost to the CITY OF MINNEAP OLIS.
                 All costs of developing and managing the network will be borne by the Respondent.

                 QUESTION: Please describe how your network will work with IEEE 802 standards.
                 Please define all end user wireless equipment requirements and provide costs for any
                 equipment to be supplied by the proposing Respondent.

                 QUESTION: Please describe how your system architecture will accommodate multiple
                 existing wired and wireless Int ernet servic e providers used by CITY OF MINNEAPOLIS
                 employees. Please describe in your response exactly how your proposed network
                 solution will support the CITY OF MINNEAPOLIS workers’ use of any ISP they may
                 choose, including ISP services offered by the Cont ractor. The broadband IP data
                 network that is deployed must allow easy access with minimal configuration changes by
                 the end-user, and seamlessly support a wide array of Int ernet applications.

                 QUESTION: Proposals must clearly address the requirements to support:
                  Ease of network association bet ween personal devices, laptops, PDAs, Internet
                     appliances, regardless of IP and proxy server settings of the device.
                  Support for multiple level security options, simultaneously.
                  Multiple VP N, IPSec and PP TP sessions with optional allocation of globally routable
                     IP address on a per client basis.
                  128-bit encry ption.
                  Proprietary security standards will not be permitted unless they also offer open
                     security standards.
                  Session time and bandwidth options tracking by end user.
                  Application support for conferencing – H.323.
                  No special client software required for service, other than provided by the above
                     standard operating systems.
                 In addition to the security requirements stated above, please describe any additional
                 ideas you have regarding the support of standards based security schemes .

                 QUESTION: Please include a description of supported client cards and software, access
                 points and how they attach to the wired network, management platforms and wireless
                 bridging capabilities. Please fully describe the technology you recommend at this time, as
                 well as the technologies you will support and implement over the next few years. Based
                 on your experience, tell us how you could enhance the CITY OF MINNEAPOLIS’ ability
                 to conform to Homeland Security and Emergency Preparedness guidelines and
                 initiatives.




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         7.1.2   Backhaul

                 Once traffic reaches the access point or subscriber hub, consolidated traffic needs to be
                 reliably and cost-effectively transported back to switches and the main Internet gateway.
                 The CITY OF MINNEAPOLIS will require connectivity from all deployed access points.

                 QUESTION: Please describe how you will deploy the necessary connectivity, fiber, fixed
                 wireless, or other methodology to connect these access points to the main backhaul
                 transport facilities. What is your proposed approach for providing all Internet uplink
                 facilities for all traffic carried over the citywide net work? How will you ensure that the
                 Internet uplink has the appropriate bandwidth to accommodate the required traffic load?
                 Please include a description of your planned Internet uplink, including ex pected
                 bandwidth and all net work electronics that will be employ ed. Please explain your
                 commitment to deploy incremental backhaul and bandwidth capacity as needed in
                 subsequent years due to increases in user counts and usage intensity.

                 QUESTION: Please clearly describe the technologies, manufacturers and vendors you
                 intend to employ in the design of your backhaul net work. It is expected that the
                 Cont ractor may utilize some of the CITY OF MINNEAPOLIS’ existing fiber network and/or
                 Respondent-deployed fixed point-t o-multi-point wireless technology to provide its
                 backhaul connectivity. The selected Cont ractor may need to deploy additional
                 connectivity; fiber or other, to ensure highly secure, always available, and highly reliable
                 backhaul connectivity that employs technologies allowing for expanded bandwidth as
                 growth and traffic needs dictate.


         7.1.3   Compatibility

                 QUESTION: How will your design allow your net work to be open to all Internet service
                 providers and support seamless, transparent roaming through automated accounting?
                 Will your Operating System be (OS) neutral and provide support for Windows 95, 98,
                 ME, 2000, NT, CE, XP, Apple OS9-10, and guaranteed commitment to support future
                 releases of Microsoft and Apple operating systems within 6 mont hs following release?
                 Will special client software be required for service, other than provided by the above
                 standard operating systems? Please provide a complete res ponse describing how the
                 proposed solution meets the above-defined requirements and clearly defining the
                 proposed net work’s adherence to open standards and the measure of interoperability.


         7.1.4   Deployment

                 QUESTION: Please describe your proposed network’s support for the following
                 functionality:
                  Point-to-point bridging;
                  Multi-point bridging;
                  Seamless roaming;
                  Temporary networks; and,
                  Hot Spots.




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         7.1.5   Performance

                 QUESTION: Please describe your system capabilities at each of your proposed access
                 points regarding the following categories:
                  Throughput Rate;
                  Latency;
                  Areas of Coverage; and,
                  Bandwidth Speed.

                 QUESTION: Please also explain the net work’s load balancing capabilities, mean-time-
                 before-failure information for the access points and for access points with client cards,
                 and the reset process for access points in the event of a failure. Please describe
                 features of the network service that ensure its robust capacity to meet likely demand.
                 Please fully describe your ability to feed bandwidth to their proposed broadband IP data
                 network.

                 QUESTION: Will your design include a full featured, SNMP -bas ed Network Management
                 System (NMS) providing comprehensive management and cont rol for all utilized SNMP
                 products? Will you combine complete end-to-end net work viewing and performance
                 monitoring with robust configuration and fault management features? Pleas e describe
                 the Net work Management System that will be employed.


         7.1.6   Network Reliability and Interference Resilience

                 Network reliability is an essential requirement for the public safety applications that will
                 grow to depend on this network.
                 QUESTION: Will your solution provide net work-layer resiliency and self healing features
                 that enable the technical architects to design a network to the CITY OF MINNEAPOLIS’
                 required level of system availability?

                 QUESTION: Please describe how the proposed network solution will support carrier -
                 grade coverage and resiliency incorporating the following characteristics:
                  Does the system support multiple data pat hs?
                  How does the system recover from failures?
                  How does the system support best available IP throughput?
                  Does every node (i.e. net work device) require backhaul? Please provide a sample
                     network diagram with backhauls identified.
                  When new nodes are added, how are they provisioned into the network?

                 QUESTION: Will your propos ed network deliver 99.99% network availability 24/7 within
                 the coverage area? In addition, will the proposed solution offer protection against local
                 environmental disrupters and resiliency for interference?


         7.1.7   Redundancy

                 QUESTION: What are the most likely causes of downtime associated with the net work?
                 What redundancy will be designed into the system to avoid such instances? How will
                 your solution provide automatic fail -over protection at multiple levels, including at any
                 wireless links and all connections to the wired network?




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         7.1.8   Hardware

                 QUESTION: Please fully describe all hardware equipment that will be utilized in the
                 deployment of the broadband IP dat a network and the optional private network fiber
                 upgrades. Please include the facility and environmental requirements for proposed
                 access points and all other required equipment in regards to:
                  Physical dimensions of hardware;
                  Electrical;
                  Heating, Ventilation;
                  Air conditioning;
                  Humidity;
                  Susceptibility of the system design to adverse weather conditions;
                  Susceptibility of the system design to physical barriers (buildings, trees, etc.); and,
                  Other.

                 QUESTION: Please list any special cables, connectors, supplies (fixtures or otherwise),
                 that are not a part of the proposed system but are required for successful operation.


         7.1.9   Operating System, Firmware, and Software

                 QUESTION: Please describe the operating system, firmware and other product
                 requirements for the access points/cells, client cards and software. Please define which
                 firmware and other software requirements are supplied with the proposed system. In
                 addition, please provide information on the hardware/firmware upgrade potential for each
                 of the products supplied and answer the following questions:
                  For firmware, can the upgrade be done remotely?
                  If a hardware change is necessary, which components are affected (describe and
                      discuss)?
                  Are there any known OS related issues in regards to clients associating with access
                      points, client cards/software and interoperability with different OS releases, or client
                      cards/software connecting to a VPN?


         7.1.10 Network Security and Network Management

                 The security requirements of the CITY OF MINNEAPOLIS are critical and the
                 Respondent’s broadband IP data network solution must offer the highest -level of security
                 at multiple layers utilizing proven, industry-standard security technologies.

                 QUESTION: Please clearly describe the security parameters and technologies that will
                 be utilized.

                 Industry Security Recommendations and Guidelines
                 QUESTION: How will the proposed solution employ the following industry security
                 recommendations and guidelines?
                 1. Multi-layered – Utilize multiple security mechanisms at several network
                     layers to provide high levels of protection.
                 2. Time-tested and proven – Utilize security techniques that are well
                     known and trusted.
                 3.   Open, standards-ba sed – Integrate elements that have undergone
                      extensive scrutiny by the security community and can offer users a strong
                      degree of confidence in their implementation.



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                 4.   Upgradeable – Because new security threats often emerge, the
                      utilized architecture must be quickly and easily upgradeable to
                      eliminate future security holes.

                 Critical Challenges
                 QUESTION: How will your proposed network design and equipment meet each of the
                 below critical challenges?
                 1. Network access control through authentication – Prohibiting access by
                      unauthorized devices.
                 2. Protection of a ssets from malicious clients – Devices such as servers,
                      printers, databases, etc. must be protected from malicious users.
                 3.   Protection of clients from other malicious clients – Clients must be
                      protected both for their own sake and to prevent a permitted client from being
                      used for access by an unauthorized client.
                 4.   Secure end-to-end transmi ssion of sensiti ve data – Data traffic
                      traveling over the network must be shielded from eavesdroppers by a
                      strong encryption algorithm.
                 5.   Secure network configuration and management – To prohibit
                      sophisticated hacking; it should not be possible for anyone but authorized
                      network operators to alter the operation of net work elements or the
                      network’s path selection protoc ol.

                 Network Characteri stics
                 QUESTION: How will your network management and security capabilities address each
                 of the following characteristics?
                 1. Cent ralized network monitoring
                 2.   Amount of net work overhead required to manage the network
                 3.   Support for standard SNMP connectivity
                 4.   Service S et Identifiers (SSID) suppression
                 5.   MAC address filtering
                 6.   Use of standard VPNs
                 7.   The equivalent of SS ID to VLA N mapping
                 8.   RADIUS authentication for authentication to other ISP networks
                 9.   Client authentication through static ACL’s and RA DIUS client
                 10. Rogue access point detection
                 11. Intrusion protection
                 12. VLAN and Secure Network Naming
                 13. Protocol filtering and broadc ast rate limiting
                 14. L2 switching and routing
                 15. Seamless high-speed roaming
                 16. IGMP snooping (Multicast Control)
                 17. IEEE 802.1x authentication (MD5, EAP/TLS, PEAP, TTLS) and Rapid Rekeying
                 18. Bandwidth throttling at end point/CPE
                 19. Auto-discovery, self-healing
                 20. Monitor P rotocol RMON
                 21. Security between all users by removing the ability for associated users to view or
                     obtain information on others associated but wit h network-wide support and ability to
                     provide on a per SS ID basis.


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                 22. Access Control Lists, MAC address level authentication and black listing
                 23. Secure browser-based management interface
                 24. Secure command line and scripting suppo rt: SNMP-SSH, Telnet
                 25. Secure Management via Trusted IP Address(es)
                 26. Global centralized system wide management support
                 27. Global management redundancy
                 28. Global distribution of firmware upgrades and soft ware configuration files
                 29. Device level soft ware configuration
                 30. Rapid net work discovery and automatic IP address identification
                 31. Graphic display of net work, subnets, access units, and active links
                 32. Performance, diagnostic and event monitoring – end user events, systems events
                 33. SNMP v.2 and trap generation
                 34. E vent logging – ability to generate logs at access point and system level for security,
                     transmission, Management, and Session and location-based characteristics – Client
                     IP, MAC address, start and end Time, Date, etc.
                 35. Remote Management via Web and CLI interfaces
                 36. Protocol Support – BOOTP, DHCP, Telnet, SSH, HTTP and HTTPs, FTP, TFTP, and
                     SNMP
                 37. SNMP – Comprehensive SNMP MIB support


         7.1.11 Internet Filtering

                 The CITY OF MINNEAPOLIS requires that the broadband net work be capable of
                 providing Internet filt ering for selected CITY OF MINNEAPOLIS locations, most notably
                 schools and libraries.

                 QUESTION: Respondent must clearly describe their capabilities to deploy Int ernet
                 filtering service on the proposed network.


         7.1.12 Network Partitioning

                 QUESTION: How will the system use encryption as well as the ability to configure and
                 monitor a clear partitioning between Public Safety, CITY OF MINNEAPOLIS Institutional
                 users, and ot her use of the proposed network? How will you develop and document the
                 best practices available and any pot ential cost to the CITY OF MINNEAPOLIS to re-
                 allocate available bandwidth to Public Safety personnel during emergency situations?
                 Additionally, what commitment can you offer to maximum timeframes required to enact
                 such partitioning.


         7.1.13 Network Operations Management

                 QUESTION: How will you deploy a robust network and operations management
                 software suite that will guarantee network quality and availability, as well as facilitate
                 operational and life cycle customer management of the network and provid ed services on
                 an ongoing basis?




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                 QUESTION: How will the proposed network operations and customer management
                 platform provide the following capabilities?
                  Service creation, activation, and maintenance of user “access points”
                  Network policies implementation (QoS ) and monitoring capabilities
                  Authentication, Authorization, and Accounting (AAA) and custom authentication
                      realms
                  Multiple authentication and roaming options
                  Roaming clearinghouse for network partners
                  Customer care and billing management
                  Payment processing and collection

                 QUESTION: Please fully describe the Network Operations Management system you
                 intend to deploy as an integral part of the broadband IP data network for the CITY OF
                 MINNEAPOLIS.


         7.1.14 Integration / Interoperability With 700 MHz Radio Communications Systems

                 In 1998, the FCC adopted service rules for the 24 megahertz of spectrum in the 764-
                 776/794-806 MHz frequency bands (collectively, the 700 MHz band). At the direction of
                 Congress, this spectrum was reallocated from television broa dcast services to public
                 safety communications services. It will be available as soon as existing TV stations
                 vacate the spectrum, which is targeted for no later than December 31, 2006.

                 QUESTION: How will your proposed network be int eroperable with the potential
                 Metropolitan Area 700MHz interoperable data net work in such a way that would ensure
                 that there is no risk of crossover of a security or virus threat? What alternative ideas do
                 you have to serve Metropolitan Area Public Safety communications requirements?


         7.1.15 Respondent Plan for Planned Standards

                 QUESTION: Please ex plain your strategy for adopting new standards based protocols
                 into your proposed solution? Will your network be forward compatible with proposed
                 network standards now being developed? What current standards will be supported on
                 your proposed equipment? What are your propos ed manufacturers’ plans for continued
                 evolution in support of proposed new standards?

                 QUESTION: Has your team deployed wireless broadband IP data networks utilizing a
                 mix of different standards compliant equipment? Please cite references where such
                 mixed networks are currently deployed and operating successfully, as well as provide a
                 description of such an amalgamated network approach.




7.2      Project Management, Installation and Testing
         7.2.1   Installation Responsibilities

                 The selected Contractor will be fully responsible for ensuring a successful implementation
                 of the CITY OF MINNEAP OLIS’ broadband IP data network. The selected Contractor will
                 be responsible to prepare all necessary designs, plans, and specifications for the project
                 and submit electronically to the CITY OF MINNEAPOLIS for their approval. All project
                 work will require site specific proceed approvals from the authority having jurisdiction.


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                 The selected Contractor must conduct all required engineering and testing to validate that
                 all proposed net work services and applications are readily available in the entire
                 coverage area. The Contractor will be responsible to meet all statutes, ordinances,
                 permits and policies for all installation work. Inspection efforts by the CITY OF
                 MINNEAPOLIS that are above and beyond typical requirements will be paid by the
                 Cont ractor. The Contractor will be required to submit electronically a completed mark ed-
                 up set of as-built plans for the project for the CITY OF MINNEAPOLIS’ approval.

                 The selected Contractor must abide by the Federal Prevailing Wage Rates as listed on
                 the following web site: http:// www.access.gpo.g ov/ davis bacon/ mn.html and use the rates
                 for Hennepin County. The selected Contractor will be required to provide the CITY OF
                 MINNEAPOLIS with a signed and notarized Prevailing Wage Certificate, a sample of
                 which is included as Appendix 6.

                 All work shall be performed by skilled and/ or licensed professionals/technicians capable
                 and competent to perform the highest grade of workmanship. Contractor shall appoint a
                 project manager, accept able to the CITY OF MINNEAPOLIS, who shall be familiar wit h
                 the plans and specifications for the project in order that the work will be properly
                 coordinated. The project manager shall be responsible for directing the work and shall
                 be replaced only with permission of the CITY OF MINNEAPOLIS. The project manager
                 shall represent the Contractor and all instructions given to the project manager shall be
                 binding.

                 The Contractor shall not disrupt, modify or relocat e any in-place infrastructure or
                 buildings without the approval from the authority having facility jurisdiction. The cost of
                 repairing damaged infrastructure, clean up of the work site(s) or work associated with the
                 relocation or modification of in-plac e infrastructure or buildings and any respective
                 warranties are the Contractor’s responsibility and not the CITY OF MINNEAPOLIS.

                 Cont ractor will be held responsible for and make payment on any damage caused from
                 the delivery and/or installation of its work. Contractor shall keep the work site premises
                 clean from debris and rubbish. After each workday, Contractor is required to remove any
                 rubbish or waste from the working area. If the CITY OF MINNEAP OLIS is required to
                 clean up, the cost will be charged back to the Cont ractor. Parts and materials work to be
                 done the next day will be removed from the site an d returned the following day unless the
                 CITY OF MINNEAPOLIS project manager permits such storage. If such storage is
                 permitted, parts and materials will be stored in the designated area and place in a safe
                 and secure manner.

                 QUESTION: Please provide information regarding Respondent’s understanding and
                 acceptance of these requirements.


         7.2.2   Project Management and Quality Assurance Approach

                 The Offeror and Contractor project manager shall be solely responsible for the
                 performance of all project management functions necessary to assure the successful
                 performance of all phases of this project. Such functions will include, but will not be
                 limited to, responsibility for project personnel management, project team organizational
                 structure, controlling project activities and costs, project tracking including any applicable
                 achievement milestones, action items, and status reporting to the CITY OF
                 MINNEAPOLIS and other authorized entities or personnel of the CITY OF
                 MINNEAPOLIS. The tasks to be managed include, but are not limited to, net work(s)
                 design, site engineering, site preparation, system engineering, equipment installation and
                 testing, training, operations and maintenance.


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                 QUESTION: What is your propos al for an overall project management approach to
                 ensure the successful design, deployment, and ongoing management of the fiber network
                 upgrades and the broadband IP data wireless network? Please describe the project
                 management methodologies you will utilize to ensure that the project remains on
                 schedule and on budget,

                 QUESTION: Please include a description of the project quality assurance methodologies
                 that will be employed to guarantee a successful outcome. The description of the
                 proposed quality assurance approach must cover project management, design and
                 engineering, implementation, testing and operational quality controls.


         7.2.3   Project Manager, Project Team and Qualifications

                 QUESTION: Please provide complet e information on the proposed project team and the
                 capabilities and experience of all project team members in the deployment and
                 management of similar citywide broadband IP dat a networks. Personnel changes may
                 not be made without the prior approval of the CITY OF MINNEAPOLIS. State any
                 manufacturer certifications for proposed project team members.


         7.2.4   Migration Plan

                 The transition from the legacy net works and communications technologies to the
                 broadband IP data net work is critical, as the CITY OF MINNEAPOLIS must continue to
                 function internally and to provide services to the community. In particular the transition of
                 existing services, introduction of new services and related timing issues are all crucially
                 important. Minimizing the impact on the CITY OF MINNEAPOLIS staff is a high priority.
                 The CITY OF MINNEAP OLIS must be able to direct and require a partic ular order of
                 implementation t o address particular issues it may have.

                 QUESTION: How can t he CITY OF MINNEAP OLIS migrate from t he current net work to
                 the proposed broadband IP data net work and expanded privat e network ? Please
                 provide a detailed migration plan and include a description of risks and plans for
                 mitigating all ass ociated risks.


         7.2.5   Implementation Plan

                 QUESTION: Please provide a complete project plan detailing all short -term and long-
                 term project milestones, deliverables, tasks, dependencies, resources, costs, and
                 timeline required for the successful completion of the design, implementation, and
                 management of the communications service requested within this RFP. Regular and
                 timely updates at scheduled project progress meetings will be required throughout the
                 entire implementation process.




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                 QUESTION: Please supply an implementation schedule for delivery of a fully
                 configured, working and complete system. Respondent must commit to dates for the
                 following milestones, at a minimum:
                  Pre-Implementation Planning and Engineering;
                  Communication System Functionality Test;
                  Hardware Delivery;
                  Initial System Test;
                  Final Installation – Implementation and Acceptance


         7.2.6   Network Testing

                 Respondent is fully responsible for ens urin g that the proposed broadband IP data
                 network and expanded private net work is properly tested during the implementation
                 process as well as on a regular basis once the net work is fully operational.

                 QUESTION: What testing will be conducted both during initial network deployment as
                 well as once the net work is operational to ensure that the net work meets all required
                 performance and interoperability parameters, including the frequency of ongoing network
                 operational testing?


         7.2.7   Acceptance Testing

                 QUESTION: What is your recommended acceptanc e-testing plan to be utilized by the
                 CITY OF MINNEAPOLIS in its internal testing phase prior to rollout of the network? Will
                 acceptance testing include full end-t o-end testing and verification of system
                 performance? How will you address the following acceptance testing plan issues?
                  An outline of how each major component in the system will be demonstrated to the
                     CITY OF MINNEAPOLIS to have performed its required function. (“Major”
                     components are the Access Points, User Devices, OSS, NMS and Control
                     Terminals.)
                  An outline of how the system performance will be demonstrated to the CITY OF
                     MINNEAPOLIS after final installation has been completed demonstrating all
                     operational functions.
                  A proposed equipment layout diagram.
                  An outline of the CITY OF MINNEAPOLIS training requirements.
                  A Citywide coverage Acceptance Test Plan.
                  Specifications relating to device and system latency for user unit acquisition latency
                     as well as system throughput latency under fully loaded network conditions.
                  Specifications relating to devices and system throughput for user devices and overall
                     network throughput under normal fully loaded net work conditions.
                  A listing of the specifications of each major component, platform and operational
                     support system(s) (OSS) in the system. The successful Contractor will be required to
                     make on-site measurements of these specifications. These measurements will be
                     compared to the listed, published specifications.




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         7.2.8   Technical Training for CITY OF MINNEAPOLIS Personnel

                 QUESTION Will you provide training sessions on the entire system sufficient to ensure
                 complete understanding and operations overview by the CITY OF MINNEAPOLIS staff
                 and administrative personnel? Please describe the training that will be provided at your
                 sole expense.




7.3      Operations and End User Support
         7.3.1   Response Time

                 Critical Public Safety communications and other “first responder” applications will be
                 carried on the proposed broadband IP data network. The selected Cont ractor is required
                 to respond to even minor network failures or performance issues in rapid fashion. The
                 CITY OF MINNEAPOLIS requires Contractor response to net work problems within one
                 (1) hour on a 7x24x365 basis.

                 QUESTION: Respondent must fully describe their proposed appro ach to net work
                 performance problems and other network failures.


         7.3.2   Reporting

                 QUESTION: What monthly reports detailing, among other things, all system
                 performance dat a as well as information relative to equipment and system(s) failures
                 providing such relevant information so as to determine any chronic failure rate or sub-
                 performing piece of equipment or plat form will you provide to the CITY OF
                 MINNEAPOLIS at no additional charge?


         7.3.3   Service Level Agreement (SLA)

                 QUESTION: What is your propos ed Service Level Agreement (SLA ) for the broadband
                 IP data network? How will the SLA include support for customer servic e, technical
                 support, ongoing monitoring, performance management, performanc e guarantees, short
                 and long range capacity planning, committed overall uptime, available transmission
                 speeds, etc.? Please include a sample of your Service Level Agreement.


         7.3.4   Software Updates and Enhancements

                 QUESTION: Will you install and upgrade, at no additional charge, any commercially
                 released equipment firmware upgrades, software upgrades, versions and/or
                 enhancements to the originally deployed soft ware as they become generally available
                 and as agreed to by the CITY OF MINNEAPOLIS ?

                 QUESTION: Will you, at no additional cost to the CITY OF MINNEAP OLIS, provide for
                 the pre-deployment system(s) integration testing of any feature, software enhancement
                 or change on a system of like capabilities to validate the new feat ure or service and the
                 lack of impact to operating systems?

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                 QUESTION: Will each deployment be accompanied by a full method of procedure for the
                 deployment and a “back-out” plan in the event that any servic e-affecting problem arises
                 as a result of the deployment?

                 QUESTION: How will all such upgrades or changes be coordinated with the CITY OF
                 MINNEAPOLIS and be performed in such manner as to minimize the impact to the CITY
                 OF MINNEAPOLIS’ operations?




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8.0      RESPONDENT INFORMATION AND FINANCIAL OVERVIEW
8.1      Background and Experience

         QUESTION: Respondent must provide a detailed history of their company and its experience in
         designing, installing, and maintaining citywide fiber and broadband IP data networks. The
         Respondent must include complete information on all company principals and their experience in
         these technologies. Respondent shall describe the background of their organization showing
         products, technologies, professional strengths and abilities that make it qualified to participat e in
         the CITY OF MINNEAPOLIS’ broadband IP dat a network initiative.

         QUES TION: Respondent’s response must define whether any member of the proponent team
         has ever had a cont ract terminated due to the quality of its work. If yes, please explain the
         circumstances.

         QUES TION: Res pondent must also provide operating budgets and audited financial
         statements for t he past five (5) y ears as well as two (2) bank referenc es with c orres pondent
         contact names, addresses, phone numbers and e -mail addresses. If t he Res pondent has not
         been in business for the past five y ears, please indicate it and provide audited financial
         statements for t he years it has been in operation.




8.2      References

         QUESTION: Respondent must provide references on projects and existing contracts wherein the
         equipment being propos ed has been deployed and is successfully operating in a broadband IP
         data network for municipal or ot her government clients. For each referenced organization,
         Respondent shall provide one or more cont act names, including title or role, organization,
         address, Email address and phone number.

         The CITY OF MINNEAPOLIS is also interested in government references wherein the
         Respondent has provided additional technology services to municipalities, such as the fiber
         network upgrade requested under this RFP.

         QUESTION: Regarding previous projects, Respondent must summariz e its experienc e in the
         design, construction, operation, maintenance, management, and marketing of broadband IP data
         networks similar in type, size, and complexity to what will be required for this project. In the
         references provided, please comment on:
            Network design
            Network construction
            Network operation
            Network maintenance
            Staffing
            Support services
            Safety and security

         QUESTION: Respondent should also provide information regarding the organizational structure
         and financial arrangements of the agreements that they have entered to deploy broadband IP
         data technology in other CITY OF MINNEAPOLIS and/or County environments.




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8.3      Operational Strengths

         QUESTION: Respondent must provide a detailed description defining their capabilities to
         manage an operation of the magnitude defined within this RFP. The response should include
         information on all aspects of the proposed net work – from financing through design, deployment,
         service and support, billing, etc.




8.4      Marketing and Sales Strength

         QUESTION: If Respondent chose to also provide broadband IP data net work services to
         residents, businesses and/or visitors of the City, Respondent should provide information
         regarding their planned marketing and sales approaches to create a subscription plan and market
         the plan to ot her entities within the CITY OF MINNEAPOLIS. Respondent should describe its
         ability to develop a successful advertising campaign for market penet ration as well as its existing
         or planned partnerships wit h “Hot Zone” providers, carriers, cellular providers, roaming partners,
         and the like.




8.5      Customer Service and Technical Support

         QUESTION: Will your broadband IP data network be supported wit h a Net work Operations
         Cent er (NOC) with a 24x7 high-quality communications operations center, that will provide
         services traditionally associated with a NOC, including monitoring, testing, reporting,
         maintenance, planning and provisioning for new services, problem det ection and response?
         Please describe your plans for a Net work Operations Center and its functionality.

         QUESTION: Please describe your planned approach to providing a complete system of
         customer service and technical support, including a twenty -four hour per day, seven days a week
         (24x7) help desk. Please include information regarding service provis ioning, troubleshooting,
         maintenance and repair, etc.




8.6      Technical Strength

         The selected Contractor will be expected to provide an exemplary level of customer servic e. In
         addition, the Contractor must ensure that the deployed net work provides the highest level of
         technical functionality possible. The CITY OF MINNEAPOLIS’ expectations include:
            Fast and professional Installation where required
            Reliable and dependable Quality of Service (QoS)
            Highly secure connections
            Always-On Access

         QUESTION: What are your inherent technical strengths to design, deploy, and manage a
         citywide broadband IP data net work? Please include information regarding your technical
         implementation planning and your capabilities and methodologies for ongoing technical
         management of the services to be provided.




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8.7      Application and Integration Development Strength

         The CITY OF MINNEAPOLIS strongly believes that the real power of a citywide broadband IP
         data network lies in the use of customized applications that make it easier for C ITY OF
         MINNEAPOLIS workers to access CITY OF MINNEAPOLIS resources, more easily access
         required information, streamline CITY OF MINNEAPOLIS processes, and generally improve the
         productivity of staff, as well as the level of service provided to City residents.

         Several of the applications and services the CITY OF MINNEAPOLIS expects to be enabled by
         the planned broadband IP data network will require significant application development effort. As
         an example, the CITY OF MINNEAPOLIS’ Institutional Working Gr oup has stated that they are
         very interested in developing an application for the transmission of work orders to field staff and
         correspondent notification of work order completion back to operations management. They
         predict that this type of application using the broadband IP data network would speed the process
         of work order related communication and allow for more near real-time knowledge of work order
         status.

         QUESTION: Respondent must describe their internal or partner-based expertise in providing
         application development and integration capabilities to assist the CITY OF MINNEAPOLIS in
         deploying a variety of such net work-based communications capabilities.

         QUESTION: What is your capability and willingness to act as an integral Cont ractor in your
         relationship with the CITY OF MINNEAPOLIS to provide application development and other
         technical assistance in the areas of:
            Mobile E-Government applications?
            Location-Based Identity applications?
            Internet tools integration?

         QUESTION: Please also include your creative ideas for recommended applications that would
         improve the CITY OF MINNEAPOLIS’ service levels to citizens, provide amenities and training
         opportunities to residents and visitors, help close the digit al divide, reduce language barriers, etc.




8.8      Respondent Partnerships

         The successful design, installation, and ongoing network and operations management of a
         citywide broadband IP data access network may require that the selected Cont ractor assemble a
         team of highly qualified part ners each contrib uting their own products and specific expertise.

         QUESTION: If the Cont ractor assembles a team of partners, Respondent must provide
         information regarding the depth and tenure of their current partnerships and explain which
         products and services will be provided by and, pot entially supported by, specific entities. As part
         of the response, Res pondent should provide evidence of their contractual relationship and good
         standing with specific Respondent partners. Respondent should also clearly define the vendo r /
         product certifications they currently possess on specific products and services. Respondent’s
         response must include information regarding the financial and market share strengt hs of their
         selected partners.

         QUESTION: Respondent’s response to the abo ve requirements must include an identification of
         the partner entities that will be involved, a description of the roles they will play, the contractual
         relationships within the team, the financial res ponsibilities and percentage of owners hip (if
         applicable) of each team entity, a description and evidence of the nature of each entity’s
         commitment to the project, and a summary of the team’s past experience in working together. A
         description of each of the entities' experienc e in similar projects and roles m ust be included,


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         including location, type of project, beginning and ending dates of involvement, and information
         about any continued financial or operating interest in each. Include specific previous relevant
         experience with public entities, including reference contact information.




8.9      Proposed Service and Network Management Approach

         It is critical that the proposed broadband IP data network be properly managed to ensure effective
         service provisioning, service management, and quality/class of service ma nagement,
         performance management, configuration management, and appropriate billing. It is expected that
         the selected Contractor will provide a tightly integrated platform that will enable plug -n-play
         provisioning of edge devices, real-time authentication, subscriber management and billing,
         customer care, roaming settlement and network management.

         QUESTION: Respondent must describe the platform they will utilize to provide the necessary
         management services referred to in this section.

         QUESTION: Respondent’s proposal must include a description of its capabilities to
         accommodate the following capabilities:
            Support global interconnection standards for service level support for eit her time -based, or
              bandwidth-based servic e levels, as these standards are ado pted.
            Support interconnection protocols that cover service options needed for all security and
              standard Internet applications listed herein.
            Describe options for electronic payment.
            Support for RFC 1305 for accurate time-of-day billing synchronization between roaming
              carriers.




8.10     Organizational Model

         QUESTION: Respondent must fully describe the organizational model they propos e for the CITY
         OF MINNEAPOLIS’ consideration.




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9.0      RESPONDENT BUSINESS PLAN AND FINANCIAL MODEL
         QUESTION: Respondent must provide a clear and achievable 60-month broadband technology
         life cycle strategy and detailed business plan. Respondent’s business plan must take a long -
         range view of the broadband data services venture. It is essential that the CITY OF
         MINNEAPOLIS understands that Respondent has a sustainable business plan that generates
         enough money to develop and profitably operate the broadband data services business. The
         business plan must demonstrate to the CITY OF MINNEAPOLIS the Respondent’s ability to
         develop a high quality set of services and sell them in the residential and commercial
         marketplaces in such a way that Respondent will remain a healthy successful business. At a
         minimum, Respondent’s business plan should include:
                Company Summary
                       o Ownership
                       o Core Business Model
                       o Locations and Facilities
                Products and Services
                       o Description of Products & Services
                       o Product Architecture
                       o Enabling Technology
                       o Pricing Model
                       o Future Products and Services (R&D)
                Market Analysis
                       o Market Segmentation
                       o Target Market Strategy
                       o Competitive Comparison
                       o Market Business Analysis
                Strategy and Implementation
                       o Strategy, Value and Competitive Edge
                       o Product Marketing Plan
                       o Regulatory Compliance
                       o Pricing Strategy
                       o Sales Strategy and Plan
                Management
                       o Organizational Structure
                       o Management Team
                       o Human Resources
                       o Facilities Plan
                       o Customer Service and Technical Support Plan
                       o Product Development
                       o Finance Strategy
                       o Community Technology Plan
                Financial Plan
                       o Assumptions
                       o Risks and Risk Mitigation Strategies
                       o Key Financial Indicat ors
                       o Infrastructure Build-Out Costs
                       o Other Fixed Expenses
                       o Operating and Recurring Expenses
                       o Funding and Sources of Funds
                       o Sources of Revenue by Product Line
                       o Re-investment in the Network
                       o Break-E ven Analysis
                       o Projected Profit and Loss

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                     o     Cash Flow Model
                     o     Projected Balance Sheet
                     o     Business Ratios

         QUESTION: Respondent must detail in their response the sources of their funding to design,
         deploy, market, maintain, and bill for all services to be provided on the proposed broadband IP
         data network.

         QUESTION: Specify whet her the Res pondent entity is or intends to form a corporation, a general
         or limited partnership, a joint venture, a 501(c)(3) corporation, or other type of business
         association to carry out the proposed activities.

         QUESTION: Respondent must also provide a financial model that illustrates how the CITY OF
         MINNEAPOLIS’ business case and vision can be realized. Respondent must detail how it
         proposes to sustain operations prior to profitability. Complet e financial projections for a ten-year
         period must be provided as an integral part of the Res pondent’s respons e to this RFP.
         Respondent’s financial model should include financial requirements and projections for the
         following, at a minimum:
               Assumptions
               Broadband IP data Network Build-out
               Maintenance
               Network Operations and Management Center
               Outage Recovery Facilities
               Billing of CITY OF MINNEAPOLIS
               Billing of other broadband network users (if relevant)
               Net economic benefit to CITY OF MINNEAPOLIS (if relevant)
               Revenues to Respondent


10.0 APPENDICES


Appendix 1 – Map of CITY OF MINNEAPOLIS
         Separate PDF Files Named:
           11 x 17 Size File: Appendix_1.pdf
           36 x 48 Size File: Appendix_1_E.pdf


Appendix 2 – Description of Current CITY OF MINNEAPOLIS Network
         Separate PDF Files Named:
           11x 17 Size File: Appendix_2. pdf
           36 x 48 Size File: Appendix_2_E.pdf


Appendix 3 – CITY OF MINNEAPOLIS Current Internet Access
         Included in RFP

Appendix 4 – CITY OF MINNEAPOLIS Facilities
         Separate PDF Files Named:
           11 x 17 Size File: Appendix_4.pdf
           36 x 48 Size File: Appendix_4_E.pdf




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Appendix 5 – Hanging Assets
         Separate PDF Files Named:
           11 x 17 Size File: Appendix_5.pdf
           36 x 48 Size File: Appendix_5_E.pdf


Appendix 6 – Prevailing Wage Certificate
         Included in RFP


Appendix 7 – Neighborhoods and Community Technology Center Locations
         Separate PDF Files Named:
           11 x 17 Size File: Appendix_7.pdf
           36 x 48 Size File: Appendix_7_E.pdf


Appendix 8 – Languages Spoken
         Separate PDF Files Named:
           11 x 17 Size File: Appendix_8.pdf
           36 x 48 Size File: Appendix_8_E.pdf




April 13, 2005                         CITY OF MINNEAPOLIS       Page 50 of
53
Appendix 3 – CITY OF MINNEAPOLIS Current Internet Access

                                   Current Internet Acce ss
      Department        Quantity   Methods                           Upgrade Requirements
      Minneapolis              1   45MB for District:                Anticipate laptop growth to
      Public Schools                13,000 fixed location           30,000 and/or cell phone
                                      devic es                       growth to 600
                                    1,600 wireless laptops
                                    400 cell phones
                                    150-200 PDA’s

      Minneapolis                  Onvoy PDN – T-1’s with            Anticipate mobile laptop
      Park &                       converged voice, dat a and        growth for forestry and
      Recreation                   Internet connectivity             other applications.
      Board                         60 remote locations with
                                        Qwest DSL access (1.5M
                                        downstream and 894K
                                        upstream)
                                    15-20 squads equipped
                                        with public safety
                                        communications
                                    Most access from fixed
                                        locations
      Park Police                  Connected to Minneapolis          Anticipate PDA growth (6-8)
                                   Park & Recreation Board           for officers on motorcycles,
                                   Onvoy PDN                         horses and bicycles
                                    17 fixed location devices
                                    19 laptop computers (18
                                        used by officers in school
                                        facilities)
                                    11 MDT’s in squads
                                    28 vehicles equipped with
                                        radios and most with cell
                                        phones
                                    MDT Digicom 870
                                        provided by Minneapolis
                                        Radio Shop
      Traffic Control         7    Sprint Air Cards for Lapt ops     Anticipate vehicle
                                    6 fixed location devices        communications growth
                                    7 wireless laptops              and/or utilizing wireless
                                    7 cell phones                   laptops in vehicles
                                    800 Mhz radio
                                        communications
                            Current Internet Acce ss
Department       Quantity   Methods                         Upgrade Requirements
Animal Control          3   Air Cards for Laptops           Envision laptop / handheld
                             13 fixed location devices     to be used within shelter for
                             5 laptops (3 with Air         animal “inventory”
                                Cards)
                             3 of 7 vehicles utilize the
                                laptops with Air Cards
                             8 Johnson 800 Mhz
                                mobile radios (7 in
                                vehicles and 1 in
                                dispatch)
                             17 Motorola port able
                                radios for field use
Fire                        Approximately 100 computer
                            devic es
                             4 mobile computing
                                devic es
                             1 Mobile Command Van
                                has 3 laptops with Air
                                Cards
                             45-50 cell phones
                             10-20 vehicle access
Police                      Sprint Air Cards for mobile
                            connectivity
                             550 fixed location devices
                             50 laptop devices
                             200 MDC’s with access
                                via CDMA
                             100 PDA’s
                             370 cell phones
                             250 vehicles wit h
                                communications
                             140 squad cameras
Appendix 6 – Prevailing Wage Certificate

                            PREVAILING WAGE CERTIFICATE
                             SUBMIT WITH ORIGINA L COPY OF YOUR RFP

Laborers and Mechanics shall be paid according to the Cont racts for Public Works Ordinance,
Minneapolis Code of Ordinances, Chapter 24, Section 24. 200 through 24.260, as amended, and the
minimum wage rates and fringe benefits paid to the various classes shall be as determined by the
Secretary of Labor of the United States for work in the City. Subject to and upon compliance with all
requirements provided in the Rules of the Offic e of the Secretary of Labor of the United States.
Apprentices may be paid less than the predetermined wage rate for the work performed. Apprentices
must participate in a registered apprenticeship program (S ee 29 CRF, Parts 5 and 29). In addition to the
certificates and other evidences of compliance which are required under these specifications and under
Minneapolis Code of Ordinances, Section 24.240, it shall be required that the person or company
representative submitting a RFP for this contract shall certify in writing that both she/he/it and their
Subcontractors shall comply with the wage and labor standard provision of Minneapolis Code of
Ordinanc es, Section 24.200 through 24.260 as amended. Failure to comply with this ordinance shall
mean the City may, by written notice to the Contractor, terminate the Contractor’s right to proc eed with
the work and the Contractor and the Contractor's Sureties shall be liable to the City for any excess cost
occasioned to the City for the completion of the work.

By submitting this RFP, it is understood and agreed that if it is accepted, in whole or in part, by the City of
Minneapolis or Board, as designated, that any work done by the Contractor or by the Cont ractor’s agent
or Subcontractor under a contract with the City of Minneapolis or Board, as designated, shall be done in
conformity with the provisions of the Minneapolis Code of Ordinances, Chapt er 24, Section 24.200
through 24.260, or, if applicable, Park Board Code of Ordinances, Chapter 6, Section PB 6-1 through PB
6-5. Specific ally, it is agreed that payment of wages to employees or agents of the Contractor or any
Subcontractor shall be no less than the amounts set forth in the current U.S. Department of Labor,
General Wage Decision for the State of Minnesota -Hennepin County.



                                                                    SIGNA TURE


                                                                    COMPA NY NAME


Subscribed and sworn to before me this
_____________________________ day
of _____________________, 20____
_________________________________
                 Notary Public
My Commission expires _______________.

                                   THIS FORM MUS T BE RE TURNED WITH YOUR RFP

				
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