Samples of the Head Start Programs Job Interview Questions

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Samples of  the Head Start Programs Job Interview Questions Powered By Docstoc
					    Human Resource Management:
      What You Need to Know
              December 13 – 15, 2006
      Bonnie Yee, Administration-Fiscal Specialist


2006 Head Start/Early Head Start Directors’ Institute
Leading With A Vision: Managing Change & Creating Quality
                            Agenda

               • Welcome & Introductions
               • Overview of Human Resource
                 Management Requirements
               • Systems Concepts and Effective
                 Human Resource Functions
               • Assess Current Systems and
                 Practices to Support Staff
                 Development and Training &
2006 HS/EHS
  Directors’     Technical Assistance Planning
   Institute
                               Objectives
               Participants will:
               • Become more knowledgeable of the Human
                 Resources regulations under HS Grant
                 Administration and HS Performance
                 Standards
               • Using systems concepts, be able to describe
                 effective Human Resource management
                 functions
               • Using a competency-based approach, be
                 able to assess current program
                 systems/practices for staff development, and
2006 HS/EHS
  Directors’
                 training and technical assistance (T/TA)
   Institute     planning.
                      Systems Concepts

               • Effective Head Start/EHS systems
                 support highly quality services and
                 outcomes for children and families

               • Highly performing programs have:
                 – System-to-System Integration
                 – System-to-Service Integration
                 – Service-to-Service Integration
2006 HS/EHS
  Directors’
   Institute
                      Head Start
               Services and Partnerships

                         Program Design &
                           Management




                 Family &
                                      Early Childhood
               Community
                                      Development &
               Partnerships
                                      Health Services

2006 HS/EHS
  Directors’
   Institute
                             Head Start Systems
                                                                                                             Co
                                                                                                                mm

               1304.50: Program Governance                          Pl
                                                                       ann
                                                                          in
                                                                               g
                                                                                                    Grantee
                                                                                                                   un
                                                                                                                      ica
                                                                                                                         tio
                                                                                                                               n

                                                                                                    Agency

                                                                    Governing                                      Delegate

               1304.51: Management Systems                           Bodies                                        Agencies




                                                                                                                                                   Report
                                                                                              Children




                                                       Monitoring
                                                                                                and




                                                                                                                                                          in
                  (a)     Planning




                                                                                                                                                       g
                                                                                              Families
                                                                    Policy                                         Community
                                                                    Groups                                          Partners
                  (b-f)   Communication
                                                                                                     Staff                                 n   g
                                                                                                                                        pi
                  (g)     Record-keeping                              Se
                                                                        lf-A
                                                                                   sse                                    co
                                                                                                                             rd
                                                                                                                                   -K
                                                                                                                                     ee

                                                                                         ssm                           Re

                  (h)     Reporting                                                          en
                                                                                                t




                  (i)     Program Self-Assessment & Monitoring

               1304.52: Human Resources
               45 CFR Part 74 & Part 92: Fiscal Management
2006 HS/EHS
  Directors’   Part 1305: Eligibility, Recruitment, Selection,
   Institute              Enrollment and Attendance (ERSEA)
                          Overview of Human
                         Resource Regulations

               • Part 1301 Head Start Grants
                 Administration, Subpart D –Personnel and
                 General Administration
               • Part 1304 Head Start Program
                 Performance Standards
               • 1304.52 Human Resources Management


2006 HS/EHS
  Directors’
   Institute
                              1301.30:
                        General Requirements

               “…shall conduct the Head Start program
               in an effective and efficient
               manner…free of political bias or family
               favoritism…provide reasonable public
               access to information…records
               pertaining to the Head Start program.”


2006 HS/EHS
  Directors’
   Institute
                             1301.31:
                         Personnel Policies

               (a) Written Personnel Policies
               (b) Staff Recruitment and Selection
                   Procedures
                   (2)(i-iii) Signed declarations
               (c) Declaration exclusions
               (d) Probationary Period
               (e) Reporting Child Abuse or Sexual
2006 HS/EHS
                   Abuse
  Directors’
   Institute
                                1304.52:
                     Human Resources Management

               (a) Organizational Structure
               (b-f) Staff Qualifications
               (g) Classroom Staffing & Home
                     Visitors
               (h) Standards of Conduct
               (i)   Staff Performance Appraisals
               (j)   Staff and Volunteer Health
2006 HS/EHS
               (k) Training and Development
  Directors’
   Institute
                        Human Resource Management
                             System Concepts

                                         Recruit,
                                        Interview,
                                         Select &
                                           Hire




                 Training                                          Orientation
                    &                                                   &
               Development                                          Training
                                         Human
                                        Resource
                                       Management



                          Managing                    Coaching
2006 HS/EHS                   &                          &
                          Evaluating                 Supportive
  Directors’             Performance                 Supervision
   Institute
                                     Essential Components:
                                         Recruitment, Interview,
                                        Selection & Hiring Process
                                     Implement
                                        Hiring                            Develop
                                      Procedures                        Recruitment
                                     (e.g. references,                      Plan
                                       background
                                        checks)                         w/Timetables


                Implement
                 Approval                                                               Review/Update
                 Process                                                               Job Description
                (e.g. PC, Board,                                                       & Requirements
               Local procedures)




                         Conduct
                        Interviews                                             Determine Selection
                             &                                                 Criteria & Interview
2006 HS/EHS              Evaluate                                                   Questions
  Directors’            Applicants                          Select
   Institute                                                  &
                                                             Train
                                                         Interviewers
                                      New Employee Orientation
                                          Tips & Timeline




               Employee
               Hire Date

                           Employee
                            Begins

                                       By first 2
                                        weeks

                                                    By first 2
                                                    months
2006 HS/EHS                                                         Before

  Directors’                                                     Probationary
                                                                 Period Ends

   Institute                                                                    Orientation
                                                                                 Process
                                                                                Follow-Up
                               Essential Components:
                         Managing & Evaluating Performance

                          FORMAL                               INFORMAL
                       JOB DESCRIPTION
               •   Responsibilities                           ONGOING SUPPORT
               •   Standards of job performance       •   Employee Orientation Process
                                                      •   Ongoing Feedback
                         PERFORMANCE                  •   Learning, as an ongoing
                            APPRAISAL                     process is valued
               •   Meet, discuss & assess             •   Supportive Supervision
                   performance (at least annually)    •   Linking employee’s job to
               •   Identify training or development       program goals
                   needs                              •   Access to information
               •   Set future goals for job           •   Collaborative work
                   performance                            relationships
               •   Update position description        •   Delegate appropriately
                                                      •   Recognize accomplishments
                   INDIVIDUAL DEVELOPMENT
                                                      •   Communication and more
                            PLANNING                      communication
               •    Coaching Plan
2006 HS/EHS    •    Training Plan
  Directors’
   Institute
                       Coaching Model For
                     Improving Performance

                               Agree on
                              Performance
                                  Issue



               Do Follow-Up                 Set Goals




                              Implement
2006 HS/EHS                   Action Plan
  Directors’
   Institute
                      Essential Components:
                        Training & Development


                              Analyze the
                                Need



               Evaluate the                   Design and
               Results and                    Develop the
                 Benefits                        Plan




2006 HS/EHS                   Implement the
  Directors’                    Training
   Institute
                                            Five Levels to
                                           Evaluate Training


                 Results beyond 2-3 years,                    Return
                   cost-benefit analysis                        On
                                                            Investment

                Performance records, quality              Organizational
                assurance & financial reports                Results

                Observations, work samples,
                   supervisors’ reports                On-the-Job Behavior


                Pre and Post training
               activities, observations,                     Learning
                   demonstrations

2006 HS/EHS    Workshop evaluations,
  Directors’   participant feedback,                         Reaction
                      surveys
   Institute
                                                Based on Kirkpatrick’s Evaluation Model
                                     Ways to Ensure
                                   Transfer of Training
                                   Before                     During                      After
               Staff        • Do necessary               • Actively listen        • Practice new skills
                              preparation                • Actively participate   • Evaluate training
                            • Read                       • Complete               • Identify other
                            • Use work samples             assignments              training needs
               Trainer      • Identify training needs    • Use on-the-job         • Provide follow-up
                            • Use adult learning           applications             assistance
                              principles                 • Use variety of         • Use focus groups
                            • Define training              media & instruction
                              objectives                   methods

               Supervisor   • Discuss purpose &          • Allow employee to      • Provide coaching &
                              objectives with staff        attend                   training
                            • Participate in needs         uninterrupted          • Provide feedback to
                              assessment                 • Provide needed           trainer
                            • Attend training or pilot     resources and          • Delegate
                              session                      assistance               assignments
2006 HS/EHS    Other        • Review professional &      • Follow scheduled       • Evaluate jointly
  Directors’   (mentor)       personal development         action plan            • Make referrals
                              plans with mentee          • Identify networks &
   Institute                • Commit time and              resources
                                                                                  • Work on joint
                                                                                    projects
                              resources                  • Use tele-coaching
                              Benefits of
                       Continuous Improvement &
                       Professional Development

                Successfully achieve program goals
                Learning and improvement prepares for
                 new challenges and changes
                Strengthens benefits of HS/EHS in the
                 community
                Increases staff morale and performance

2006 HS/EHS
                Contributes to staff retention and
  Directors’     succession planning
   Institute
                             SAMPLE Employee Training
                             & Development Action Plan
               Name ____________________        Date _________________
               Job Title __________________
               Supervisor ________________      Approved by___________
               Job or career goal ___________________________________
               __________________________________________________
               __________________________________________________
                                                    Means of
                Activities   Resources   Costs     measuring     Target
                                                   completion    Dates




2006 HS/EHS
  Directors’
   Institute
                  T/TA Planning Framework
 Approach to
  Training               Results of Federal Monitoring
                         Community Assessment
                         Program Goals & Objectives
                         Results of Ongoing Monitoring
                         Program Self-Assessment
                         PIR ~ Program Information Report
  Program &              Mandated Child Outcomes - NRS
  Other Data             Teacher Qualifications
                         Enrollment Level
                         Identified training needs of Board, PC, parents, volunteers, partners
                         Identified needs from performance appraisals and staff surveys
                         Mandated trainings: Performance Standards, other regulations
                         Evaluation of prior year’s training plan


   Analysis                  Sample questions are available in the attached table for
                                     assistance in analyzing program data.



                         Use the results of the analysis to identify T/TA priorities,
  Identified             strategies, the budget needed to support them and the outcomes
 Priorities &            to be achieved. The plan may include other resources such as
Outcomes and             the use of additional program funds and in-kind.
   Results
                         A comprehensive T/TA plan should include:
                          Approach/philosophy
                          Description of process used to develop the plan
                          Priorities
                          Strategies including key roles & responsibilities
Key Elements of           Outcomes/results expected
   the Plan               Cost
                          Implementation timelines
                          Monitoring & evaluation
                                    Resources

                Early Childhood Learning & Knowledge Center
                 www.eclkc.ohs.acf.hhs.gov


                American Society for Training & Development
                 www.astd.org


                Society for Human Resource Management
                 www.shrm.org


                Head Start T/TA Network
2006 HS/EHS
  Directors’
   Institute

				
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Description: Samples of the Head Start Programs Job Interview Questions document sample