First-Line Supervisors/Managers of Housekeeping and Janitorial Workers (37-1011.00), page 1 of 4
First-Line Supervisors/Managers of Housekeeping and
This occupation is a member of the Building and Grounds Cleaning and Maintenance cluster
Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Job Zone Three: Medium Preparation Needed
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an
associate's degree. Some may require a bachelor's degree.
Related work experience - Training is gained through hands-on work and experience in a similar occupation.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These
occupations can involve leading people and making many decisions. Sometimes they require risk taking and often
deal with business.
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and
solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of
the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional - Conventional occupations frequently involve following set procedures and routines. These
occupations can include working with data and details more than with ideas. Usually there is a clear line of
authority to follow.
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Administration and Management - Knowledge of business and management principles involved in strategic
planning, resource allocation, human resources modeling, leadership technique, production methods, and
coordination of people and resources.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal
services. This includes customer needs assessment, meeting quality standards for services, and evaluation of
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality,
and interests; learning and motivation; psychological research methods; and the assessment and treatment of
behavioral and affective disorders.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote
effective local, state, or national security operations for the protection of people, data, property, and institutions.
Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the
chemical processes and transformations that they undergo. This includes uses of chemicals and their
interactions, danger signs, production techniques, and disposal methods.
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers (37-1011.00), page 2 of 4
Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and
other techniques for maximizing the effective manufacture and distribution of goods.
Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or
repair of houses, buildings, or other structures such as highways and roads.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points
being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing - Teaching others how to do something.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make
improvements or take corrective action.
Active Learning - Understanding the implications of new information for both current and future problem-solving
Speaking - Talking to others to convey information effectively.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Time Management - Managing one's own time and the time of others.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the
situation when learning or teaching new things.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
1. Maintain required records of work hours, budgets, payrolls, and other information.
2. Screen job applicants, and hire new employees.
3. Supervise in-house services such as laundries, maintenance and repair, dry cleaning, and/or valet services.
4. Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
5. Perform financial tasks such as estimating costs, and preparing and managing budgets.
6. Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked,
facility usage, work performed, and departmental expenses.
7. Direct activities for stopping the spread of infections in facilities such as hospitals.
8. Inspect work performed to ensure that it meets specifications and established standards.
9. Plan and prepare employee work schedules.
10. Perform or assist with cleaning duties as necessary.
11. Investigate complaints about service and equipment, and take corrective action.
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers (37-1011.00), page 3 of 4
12. Coordinate activities with other departments to ensure that services are provided in an efficient and timely
13. Check equipment to ensure that it is in working order.
14. Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
15. Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
In 2008, the California average annual wage was $39,720.00. Most people employed in this occupation were paid
between $24,110.00 and $60,060.00.
During 2006, there were approximately 25,900 people employed in this field in California. It is projected that there
will be 29,400 employed in 2016. This occupation will have about 350 openings due to growth and about 380
replacement openings for approximately 730 total annual openings.
Colleges and Training
There are currently no programs listed for this occupation.
Postmasters and Mail Superintendents - Direct and coordinate operational, administrative, management, and
supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in
assigned post office.
Social and Community Service Managers - Plan, organize, or coordinate the activities of a social service
program or community outreach organization. Oversee the program or organization's budget and policies
regarding participant involvement, program requirements, and benefits. Work may involve directing social
workers, counselors, or probation officers.
Appraisers, Real Estate - Appraise real property to determine its value for purchase, sales, investment,
mortgage, or loan purposes.
Opticians, Dispensing - Design, measure, fit, and adapt lenses and frames for client according to written optical
prescription or specification. Assist client with selecting frames. Measure customer for size of eyeglasses and
coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical
laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens
spectacles. Adjust frame and lens position to fit client. May shape or reshape frames.
First-Line Supervisors/Managers of Food Preparation and Serving Workers - Supervise workers engaged in
preparing and serving food.
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop - Welcome patrons, seat them at tables or in
lounge, and help ensure quality of facilities and service.
First-Line Supervisors/Managers of Landscaping, Lawn Service, and Groundskeeping Workers - Plan,
organize, direct, or coordinate activities of workers engaged in landscaping or groundskeeping activities, such
as planting and maintaining ornamental trees, shrubs, flowers, and lawns, and applying fertilizers, pesticides,
and other chemicals, according to contract specifications. May also coordinate activities of workers engaged
in terracing hillsides, building retaining walls, constructing pathways, installing patios, and similar activities in
following a landscape design plan. Work may involve reviewing contracts to ascertain service, machine, and work
force requirements; answering inquiries from potential customers regarding methods, material, and price ranges;
and preparing estimates according to labor, material, and machine costs.
First-Line Supervisors/Managers of Housekeeping and Janitorial Workers (37-1011.00), page 4 of 4
First-Line Supervisors/Managers of Personal Service Workers - Supervise and coordinate activities of
personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.
First-Line Supervisors/Managers of Office and Administrative Support Workers - Supervise and coordinate
the activities of clerical and administrative support workers.
First-Line Supervisors/Managers of Construction Trades and Extraction Workers - Directly supervise and
coordinate activities of construction or extraction workers.